• Sasha Carruthers
    Sasha Carruthers
  • Jayne Roberts
    Jayne Roberts
  • Zoe Banks
    Zoe Banks
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.

More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and
Read full description...

Unit 60, Basepoint, Metcalf Way
Crawley
West Sussex
RH11 7XX
01293817602

 
Properties for sale
Properties for rent
May 16,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
May 16,2017
0 people found
this helpful
I received the best customer care with tenacity and professionalism. This made me very confident with my choice and I am very much satisfisfied and happy with the service I received. I'll always recommend Stanford Grey....
read full review
Comment on agent fees
The quality of service matches the Agent's fees.
Was this helpful? Yes
May 16,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
May 16,2017
0 people found
this helpful
Sasha and Jayne were very helpful throughout the whole process of getting our flat. When it came to moving into the flat Sasha was very very accommodating in getting the keys and paperwork to us as me n my flat mates work schedules are hectic....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Sasha Carruthers
By:
May 11,2017
0 people found
this helpful
Sasha, highly efficient and attention to detail . she went over and above with finding us a tenant for our property to let. sasha's reliable helpful with any concerns and comments we may have. keep it up and wishing you the very best in all you do for Stanford -Grey...
read full review
Comment on agent fees
good
Was this helpful? Yes
May 11,2017
Minithumbup
Sasha Carruthers
By:
May 11,2017
0 people found
this helpful
I have not seen someone or a group who understood this letting agents business than Sasha and her team she is simply the best...
read full review
Comment on agent fees
good it worth it
Was this helpful? Yes
Apr 27,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Apr 27,2017
1 people found
this helpful
So pleased with the efficient professional and friendly attitude of this company. They have just found another tenant within a very short time for another property that we had to rent. Both of my property's were let within record time. I can highly recommend them and would not hesitate to use them again...
read full review
Comment on agent fees
Agents fees are very competitive
Was this helpful? Yes
Apr 24,2017
Minithumbup
Sasha Carruthers
By:
Apr 24,2017
0 people found
this helpful
Thanks to sasha i have found my dream home. She has gone above and beyond to ensure that I understood everything. Id definitely recommend her in the future....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Apr 24,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Apr 24,2017
0 people found
this helpful
Sasha and Jayne we're both extremely polite, professional and helpful in every way. I felt the whole process was very efficiently handled and I never felt stressed or under any pressure....
read full review
Comment on agent fees
Fees are acceptable and much less than other agents.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Sasha Carruthers
By:
Apr 21,2017
0 people found
this helpful
Extremly pleased with the service provided by Stanford Grey they provided a flawless service, I have recommended them to plenty of friends and family, thanks once again girls....
read full review
Comment on agent fees
Very Reasonable
Was this helpful? Yes
Apr 20,2017
Minithumbup
Sasha Carruthers
By:
Apr 20,2017
0 people found
this helpful
Friendly and amazing service. Had a property to let, they had it filled within days were other agents failed to achieve this within weeks. Anybody else I have refered to them have had the same experience. Will definitely use again...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2017
Minithumbup
Sasha Carruthers
By:
Feb 15,2017
0 people found
this helpful
It is a pleasure working with Stanford Grey. Thanks to Sasha , the process of buying the house doesn't feel stressful. Hope to cooperate in the future with regards of letting the house....
read full review
Comment on agent fees
reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
Jayne Roberts
By:
Feb 09,2017
0 people found
this helpful
Stanford Grey provided a helpful and professional service and we are likely to use them again when renting a property in the future....
read full review
Comment on agent fees
Fees OK, in line with other agents
Was this helpful? Yes
Feb 07,2017
Minithumbup
Sasha Carruthers
By:
Feb 07,2017
1 people found
this helpful
Very impressed! Sarah was very professional and found us new clients for our house in a prompt manner. The complete process was stress free and simple. We switched from another estate agent and definitely glad we did. Would highly recommend....
read full review
Was this helpful? Yes
Feb 01,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Feb 01,2017
1 people found
this helpful
Since our introduction last year, Sasha has worked tirelessly to find prospective tenants for our property. In comparison to other agents, Sasha was the most active in arranging viewing for the property The telephone conversations we had about the clients were always informative and without prejudice. I am so pleased that I found an agent that had the potential to match the tenant I was looking for. Jayne was very helpful in arranging the contracts and all other requirements to make this tenan...
read full review
Was this helpful? Yes
Jan 31,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Jan 31,2017
0 people found
this helpful
I found Stanford Grey Incredibly professional and prompt. Communciation was great and helped me to secure the properly I wanted very quickly. Made the whole process really smooth and stress free. Thank you Sasha!...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Jan 26,2017
Minithumbup
Sasha Carruthers
By:
Jan 26,2017
0 people found
this helpful
A very good and professional estate agent. AlwAys willing to go the extra mile for her clients Very knowledgeable in her profession ....
read full review
Comment on agent fees
Very reasonable fee
Was this helpful? Yes
Jan 26,2017
Minithumbup
Sasha Carruthers
By:
Jan 26,2017
0 people found
this helpful
I bought a property from them. And they are very good and honest. Helping us to find a financial advisor and solicitors that they know very best people in the market. I would definitely recommend this agent...
read full review
Comment on agent fees
Very very good
Was this helpful? Yes
Jan 04,2017
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Jan 04,2017
0 people found
this helpful
I was initially dubious at the point of being approached by Stanford Grey as I had never heard of this agent. I was previously advertising my property on Open Rent which invited other estate agents approaching me in a misleading way acting as a prospective tenant. I received a letter from Sasha who made a general enquiry about the property. From the first contact I was impressed with the professionalism. The first tenant Sasha brought for a viewing is the very happy tenant in the property today....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
Jayne Roberts
By:
Dec 16,2016
0 people found
this helpful
I had a few difficulties with this problem being left in bad condition by a previous tenant before I switched to Stanford Grey and Jayne was extremely helpful and professional in helping me to get this all sorted. She also found a new suitable very quickly and handled the move in process superbly. Highly recommended....
read full review
Comment on agent fees
Very reasonable fees. I self manage my local properties and use agents for the ones not local to me and Stanford Grey are very competitive.
Was this helpful? Yes
Dec 16,2016
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Dec 16,2016
0 people found
this helpful
After unsuccessfully marketing our flat with a another high street agent for 3 weeks, we decided to try Stanford Grey. We had an initial meeting with Sasha, she was extremely helpfully and listened to the type of tenant we were looking for. Sasha found us a tenant from the first viewing and Jayne ensured that the let went smoothly for both us and the tenant. As a first time landlord we would definitely recommend Stanford Grey....
read full review
Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Dec 15,2016
Minithumbup
Jayne Roberts
Sasha Carruthers
By:
Dec 15,2016
0 people found
this helpful
After being with a popular high street letting agent for three weeks, I was approached by Stanford Grey with some prospective tenants. I met with Sasha on a Friday and come the Saturday I already had on offer. From then on, Jayne kept me updated every step of the way, answering any queries I had, no matter how trivial they were. I now successfully have tenants in my property, and all thanks to the professionalism and dedication of these girls....
read full review
Comment on agent fees
Good, and very competitive.
Was this helpful? Yes
Dec 09,2016
Minithumbup
Jayne Roberts
Sasha Carruthers
By:
Dec 09,2016
0 people found
this helpful
Stanford Grey an excellent agency. With their help I found a home which I always want it. I found professional people always smile . I will recommend this agency to every body because I'm sure they will not regretted....
read full review
Comment on agent fees
Very good !
Was this helpful? Yes
Dec 07,2016
Minithumbup
Sasha Carruthers
Jayne Roberts
By:
Dec 07,2016
0 people found
this helpful
Both agents have been efficient and professional. Communication has been great and really happy i found Staford Grey. Stress free and quick move thanks to them....
read full review
Comment on agent fees
Good. Reasonably priced in comparison to others
Was this helpful? Yes
Dec 05,2016
Minithumbup
Jayne Roberts
Zoe Banks
By:
Dec 05,2016
0 people found
this helpful
I have received an outstanding service from the team at Stanford Grey. Jayne contacted me directly when she saw that my house was available to rent with another agent and confidently offered her services. They delivered on what they promised to achieve and found me a suitable tenant when 2 other high street agents were struggling. The level of communication and care from Jayne made me feel like the process was in good hands....
read full review
Comment on agent fees
The fees of Stamford Grey are very reasonable, they definitely offer a level of fees that will keep clients happy.
Was this helpful? Yes
Nov 30,2016
Minithumbup
Jayne Roberts
Zoe Banks
By:
Nov 30,2016
0 people found
this helpful
Such a refreshing change to deal with such professional people. Stanford Grey listened to the type of client we required, rather than finding just any tenant to rent our property, which we were very pleased with. Not only that but they were very proactive on finding them quickly and efficiently. I would highly recommend them to any prospective landlord....
read full review
Comment on agent fees
Excellent value for money
Was this helpful? Yes
Nov 22,2016
Minithumbup
Jayne Roberts
Zoe Banks
By:
Nov 22,2016
0 people found
this helpful
They are warm , excellent and very good at what they do . I would always use their services They deserve promotion and award....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2016
Minithumbup
Jayne Roberts
By:
Nov 15,2016
0 people found
this helpful
I highly recommend Jayne Roberts at Stanford Grey. Jayne really listened to my requests and was prepared and prompt to answer them. She is attentive and has excellent follow through. She really knows the industry and how to provide the details in rental properties. Jayne went above and beyond to help me and delivered more than I expected. Don't go elsewhere…call Jayne! I am a very happy customer and will always go to Jayne and recommend her to others....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
Sasha Carruthers
By:
Oct 26,2016
0 people found
this helpful
Very friendly helpful and efficient. Agents did their best to find the right property and i am very happy with the service I received....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbup
Sasha Carruthers
Zoe Banks
By:
Oct 21,2016
0 people found
this helpful
Sasha is very professional in her manner as well as being open and honest. She is quick to follow up on any queries when negotiating with the seller. Zoe would follow up on anything whenever required and she too is very professional in her manner....
read full review
Was this helpful? Yes
Sep 27,2016
Minithumbup
Sasha Carruthers
By:
Sep 27,2016
0 people found
this helpful
Ssash carried out the sale of my house in a very friendly and professional way and would recommend her to my friends...
read full review
Comment on agent fees
Very professional lady
Was this helpful? Yes
Sep 16,2016
Minithumbup
Zoe Banks
By:
Sep 16,2016
0 people found
this helpful
Zoe has been amazing, she is helpful, reliable and very accommodating. She has made the whole chore of finding a home very effortless and we have not had to worry about a thing. Thank you for all your help....
read full review
Comment on agent fees
Very reasonable, cheapest fees in Crawley
Was this helpful? Yes
Areas covered
  • RH11
  • Crawley
  • RH12
  • Horsham
  • RH10
  • Croydon
  • RH6
  • South Croydon
  • RH1
  • South Norwood
  • RH2
  • Thornton Heath
  • RH13
  • Copthorne
  • CR0
  • East Grinstead
  • CR2
  • Horley
  • CR7
  • Redhill

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 18 0 5 0 4 0 3 0

Job vacancies

Please see a list of jobs available

Agent Fees

Landlords

5%+VAT Lettings with rent collection
8%+VAT Full Management

Tenants

£200 administration fee per tenancy
£100 referencing fee per adult
Last updated at 10:45 AM 19/08/2016 by Jayne Roberts

Complaints Procedure

In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;

If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email jayne@stanfordgrey.co.uk

2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.

3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.

4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.

5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.

6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 10:45 AM 19/08/2016 by Jayne Roberts
Sasha Carruthers Sasha Carruthers
Director
236 reviews

About Sasha No description set View full profile
Jayne Roberts Jayne Roberts
Director
133 reviews

About Jayne No description set View full profile
Zoe Banks Zoe Banks
Director
63 reviews

About Zoe No description set View full profile


Opening hours



Make an Enquiry




.