• Sasha Carruthers
    Sasha Carruthers
  • Jayne Roberts
    Jayne Roberts
  • Zoe Banks
    Zoe Banks
Stanford Grey has been created because we believe that the service received when buying, selling or renting a property could be greatly improved upon. We have fifteen years experience in providing our clients with exemplary customer care and never fail to go above and beyond the realms of what can expected from your average estate agent.

More than that, we pride ourselves in offering competitive fees and accurate market valuations so that we can complete your instructions in an efficient and
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Unit 60, Basepoint, Metcalf Way
Crawley
West Sussex
RH11 7XX
01293817602

 


Properties for sale
Properties for rent
Feb 15,2017
Minithumbup
By:
Feb 15,2017
Featured Review
0 people found
this helpful
It is a pleasure working with Stanford Grey. Thanks to Sasha , the process of buying the house doesn't feel stressful. Hope to cooperate in the future with regards of letting the house....
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Comment on agent fees
reasonable
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
Featured Review
0 people found
this helpful
Stanford Grey provided a helpful and professional service and we are likely to use them again when renting a property in the future....
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Comment on agent fees
Fees OK, in line with other agents
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Feb 07,2017
Minithumbup
By:
Feb 07,2017
Featured Review
1 people found
this helpful
Very impressed! Sarah was very professional and found us new clients for our house in a prompt manner. The complete process was stress free and simple. We switched from another estate agent and definitely glad we did. Would highly recommend....
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
Featured Review
1 people found
this helpful
Since our introduction last year, Sasha has worked tirelessly to find prospective tenants for our property. In comparison to other agents, Sasha was the most active in arranging viewing for the property The telephone conversations we had about the clients were always informative and without prejudice. I am so pleased that I found an agent that had the potential to match the tenant I was looking for. Jayne was very helpful in arranging the contracts and all other requirements to make this tenan...
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
Featured Review
0 people found
this helpful
I found Stanford Grey Incredibly professional and prompt. Communciation was great and helped me to secure the properly I wanted very quickly. Made the whole process really smooth and stress free. Thank you Sasha!...
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Comment on agent fees
Fair
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Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
A very good and professional estate agent. AlwAys willing to go the extra mile for her clients Very knowledgeable in her profession ....
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Comment on agent fees
Very reasonable fee
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Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
I bought a property from them. And they are very good and honest. Helping us to find a financial advisor and solicitors that they know very best people in the market. I would definitely recommend this agent...
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Comment on agent fees
Very very good
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Jan 04,2017
Minithumbup
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Jan 04,2017
0 people found
this helpful
I was initially dubious at the point of being approached by Stanford Grey as I had never heard of this agent. I was previously advertising my property on Open Rent which invited other estate agents approaching me in a misleading way acting as a prospective tenant. I received a letter from Sasha who made a general enquiry about the property. From the first contact I was impressed with the professionalism. The first tenant Sasha brought for a viewing is the very happy tenant in the property today....
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Comment on agent fees
Good
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I had a few difficulties with this problem being left in bad condition by a previous tenant before I switched to Stanford Grey and Jayne was extremely helpful and professional in helping me to get this all sorted. She also found a new suitable very quickly and handled the move in process superbly. Highly recommended....
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Comment on agent fees
Very reasonable fees. I self manage my local properties and use agents for the ones not local to me and Stanford Grey are very competitive.
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
After unsuccessfully marketing our flat with a another high street agent for 3 weeks, we decided to try Stanford Grey. We had an initial meeting with Sasha, she was extremely helpfully and listened to the type of tenant we were looking for. Sasha found us a tenant from the first viewing and Jayne ensured that the let went smoothly for both us and the tenant. As a first time landlord we would definitely recommend Stanford Grey....
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Comment on agent fees
Excellent value for money.
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
After being with a popular high street letting agent for three weeks, I was approached by Stanford Grey with some prospective tenants. I met with Sasha on a Friday and come the Saturday I already had on offer. From then on, Jayne kept me updated every step of the way, answering any queries I had, no matter how trivial they were. I now successfully have tenants in my property, and all thanks to the professionalism and dedication of these girls....
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Comment on agent fees
Good, and very competitive.
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Stanford Grey an excellent agency. With their help I found a home which I always want it. I found professional people always smile . I will recommend this agency to every body because I'm sure they will not regretted....
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Comment on agent fees
Very good !
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Both agents have been efficient and professional. Communication has been great and really happy i found Staford Grey. Stress free and quick move thanks to them....
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Comment on agent fees
Good. Reasonably priced in comparison to others
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
I have received an outstanding service from the team at Stanford Grey. Jayne contacted me directly when she saw that my house was available to rent with another agent and confidently offered her services. They delivered on what they promised to achieve and found me a suitable tenant when 2 other high street agents were struggling. The level of communication and care from Jayne made me feel like the process was in good hands....
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Comment on agent fees
The fees of Stamford Grey are very reasonable, they definitely offer a level of fees that will keep clients happy.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Such a refreshing change to deal with such professional people. Stanford Grey listened to the type of client we required, rather than finding just any tenant to rent our property, which we were very pleased with. Not only that but they were very proactive on finding them quickly and efficiently. I would highly recommend them to any prospective landlord....
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Comment on agent fees
Excellent value for money
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
They are warm , excellent and very good at what they do . I would always use their services They deserve promotion and award....
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Comment on agent fees
Good
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
I highly recommend Jayne Roberts at Stanford Grey. Jayne really listened to my requests and was prepared and prompt to answer them. She is attentive and has excellent follow through. She really knows the industry and how to provide the details in rental properties. Jayne went above and beyond to help me and delivered more than I expected. Don't go elsewhere…call Jayne! I am a very happy customer and will always go to Jayne and recommend her to others....
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Comment on agent fees
Good
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Very friendly helpful and efficient. Agents did their best to find the right property and i am very happy with the service I received....
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Comment on agent fees
Good
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Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Sasha is very professional in her manner as well as being open and honest. She is quick to follow up on any queries when negotiating with the seller. Zoe would follow up on anything whenever required and she too is very professional in her manner....
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Ssash carried out the sale of my house in a very friendly and professional way and would recommend her to my friends...
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Comment on agent fees
Very professional lady
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Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Zoe has been amazing, she is helpful, reliable and very accommodating. She has made the whole chore of finding a home very effortless and we have not had to worry about a thing. Thank you for all your help....
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Comment on agent fees
Very reasonable, cheapest fees in Crawley
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Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
The service we received from Sasha while searching for a new tenant for our flat was exeptional. Nothing was too much to ask and we were constantly kept informed during the entire process. Sasha was a delight to deal with; always friendly and approachable yet very professional at the same time. Stanford Grey did a lot of work to secure a suitable tenant and they will definitely be the first agent I contact next time....
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Comment on agent fees
Fees are extremely good compared to any other agency.
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Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
It was a happy accident that I came across Stanford Grey. At the time I stumbled across them, I wasn't ready to go to market but I had decided that I wanted an agent who would not push buyers too hard, like some do, and I did want an agent that would be realistic about the market. After Sasha's visit, the other agents were a sharp contrast, and I had no hesitation about choosing Stanford Grey. Just 2 weeks after contracting them, I've accepted an offer today. 6 viewings and 4 offers in short ord...
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Comment on agent fees
A straight fee is welcome.
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Working with Stanford has been refreshingly straightforward from viewing to purchase. Sasha is responsive & engenders trust with her transparent approach...
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Sasha is always well presented, efficient, reliable and has put in a lot of effort to try and sell my house in Croydon....
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Comment on agent fees
Good
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
I am delighted with the service and outcome provided by Zoe. She has been very professional, helpful and pro active in securing tenants for us very quickly. The whole transaction has run smoothly thanks to Zoe's hard work and helpful manner....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Zoe has made my renting experience with Stanford Grey stress free and manageable. She is very professional and has a wealth of knowledge in the letting sphere and understands her clients needs. I shall definitely be recommending Stanford Grey to friends and colleagues....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
During the time Zoe has spent helping me get sorted for my flat i found the entire process much less stressful and daunting than i first imagined it would be, she's be an absolute star...
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Comment on agent fees
Good fees, fair coatings for a really nice place
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Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
Zoe was very understanding and would always make an effort to keep in contact with me , providing me with all the necessary information. She was positive and solution oriented....
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Zoe has been the best agent I work with so far and I was very impressed with the service Zoe provided throughout the whole process. From viewing and after sales customer services. Zoe has a very good understanding about my renting requirements and would be able identify potential properties for me straight away after a phone call. A week later, she booked me another two viewings even after 5:30pm and I have actually rented a property of the two, we actually finished the viewing after 6:30pm whic...
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Comment on agent fees
The fee are very competitive and she is thoroughly deserve her hard work.
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Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
Amazing team!! Both Sasha and Jayne have been very helpful, professional and honest. Communication has been great - responding at all hours. I felt very confident with their service...
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Comment on agent fees
Good
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Jul 30,2016
Minithumbup
By:
Jul 30,2016
0 people found
this helpful
I recommend to all stafford gray. Very friendly service and helpful I can not wait for the move to an apartment....
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Comment on agent fees
good
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Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Sasha was excellent during all the house search and negotiation process..Its been a wonderful experience and I will definitely recommend her as a mortgage sales agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
I recently had a viewing and it was shown by lovely Zoe. Initially I was sceptical, but Zoe convinced me to go ahead. Well done Zoe. I really look forward to move in to my new place....
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Sasha is by far, the best real estate agent I have ever come across. Excellent follow through and is extremely kind and professional. I would highly recommend her to a friend. It has been a pleasure working with her. Many thanks helping us sell. Veeshdai P....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • RH11
  • Crawley
  • RH12
  • Horsham
  • RH10
  • Croydon
  • RH6
  • South Croydon
  • RH1
  • South Norwood
  • RH2
  • Thornton Heath
  • RH13
  • Copthorne
  • CR0
  • East Grinstead
  • CR2
  • Horley
  • CR7
  • Redhill

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 13 0 5 0 4 0 3 0

Job vacancies

Please see a list of jobs available

Agent Fees

Landlords

5%+VAT Lettings with rent collection
8%+VAT Full Management

Tenants

£200 administration fee per tenancy
£100 referencing fee per adult
Last updated at 10:45 AM 19/08/2016 by Jayne Roberts

Complaints Procedure

In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;

If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email jayne@stanfordgrey.co.uk

2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.

3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.

4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.

5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.

6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 10:45 AM 19/08/2016 by Jayne Roberts
Sasha Carruthers Sasha Carruthers
Director
227 reviews

About Sasha No description set View full profile
Jayne Roberts Jayne Roberts
Director
129 reviews

About Jayne No description set View full profile
Zoe Banks Zoe Banks
Director
63 reviews

About Zoe No description set View full profile


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