• Malcolm Goes
    Malcolm Goes
  • Alex Gilbert
    Alex Gilbert
  • upload your photo
    Ben Nicol
  • Wendy Fitzgerald
    Wendy Fitzgerald
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    Francesco Rosselli
  • Jack Lowis
    Jack Lowis
  • James Nicol
    James Nicol
  • Michaela Wyles
    Michaela Wyles
  • Mia Gaffney
    Mia Gaffney
  • Catherine Chan
    Catherine Chan
  • Susan Shitima
    Susan Shitima
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    Salma Skunder
As Forest Hill's longest serving Estate Agent we at Stanford Estates are fortunate enough to be the first call for many local people. Our friendly approach to serving our Vendors by professionally and Read full description...As Forest Hill's longest serving Estate Agent we at Stanford Estates are fortunate enough to be the first call for many local people. Our friendly approach to serving our Vendors by professionally and proactively selling property in and around Forest Hill and Honor Oak has led to constant referrals and recommendations. Stanford Estates is a business of professional and personal intent, where individuals work hard to ensure that you make a well informed decision whether buying or selling a property.
Dec 04,2016
Minithumbup
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Dec 04,2016
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Catherine was brilliant. We had a pretty poor service from other estate agents but Catherine was always helpful, clear and direct. Estate agents are inherently working for the seller but Catherine was approachable and always ready to answer our questions. She made sure the sale went through swiftly and smoothly. We have nothing but praise for her and Stanford's....
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Comment on agent fees
Fees were clearly communicated and a fair reflection of the service
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Dec 01,2016
Minithumbup
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Dec 01,2016
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The service from Stanfords was excellent. Jack kept us updated from beginning to end of the sale process with regular calls and emails updates....
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Comment on agent fees
Good
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Nov 23,2016
Minithumbup
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Nov 23,2016
0 people found
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In the end we didn't end up purchasing a property in the Catford area but that had nothing to do with Mia who was extremely responsive to calls and helpful throughout the property search. Key characteristics I appreciated were her being on time to viewings, friendly personality and refreshing honesty. I would not hesitate to use Stanford Estates and deal with Mia again in the future....
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Comment on agent fees
N/A
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Nov 20,2016
Minithumbup
By:
Nov 20,2016
1 people found
this helpful
Stanford estates arranged the sale of my house in SE23. The organisation of viewings was handled in a very efficient and friendly manner and I had an offer in no time at all. Ben, Wendy and Malcolm clearly know the housing market and I would certainly recommend their services to any prospective buyers/sellers in their locality....
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Comment on agent fees
Good
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Nov 14,2016
Minithumbup
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Nov 14,2016
0 people found
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Wendy was a pleasure to deal with - efficient, informative and made purchasing our first home a very smooth process. She made us feel very reassured and promptly answered our many questions. I would not hesitate to recommend Wendy....
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Nov 11,2016
Minithumbup
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Nov 11,2016
0 people found
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I hate writing these things... But having rented and then sold my flat through Stanfords I really had to. It couldn't have been smoother - the tenant they found for me was superb (beyond tidy, no problems with payment) and the sale went from phone call to completion in less than 3 months....
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Comment on agent fees
Letting - not the cheapest, but quality of tenant offset this (2 minor repairs in 12 months) Sales - cheapest out of the agents I talked to.
Was this helpful? Yes
Nov 02,2016
Minithumbup
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Nov 02,2016
0 people found
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Jack and Alex were consistently enthusiastic and positive throughout the whole sale process. From my first meeting with them I was confident about their local market knowledge and their ability to market my property successfully. I was also impressed with the way they showed my property to prospective buyers as well as demonstrating good local knowledge about shopping, schools and travel into London....
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Comment on agent fees
The fee was reasonable and justified by the sale price achieved.
Was this helpful? Yes
Nov 01,2016
Minithumbdown
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Nov 01,2016
0 people found
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James, Mia, Mikaela and Connor just sold my house for me. I cannot recommend them enough. The property was sold quickly despite the post Brexit panic. They are professional at all times but have show kindness and fairness, attitudes that were sorely lacking when I used one of their competitors in 2015....
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Comment on agent fees
The fees are good
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Oct 25,2016
Minithumbup
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Oct 25,2016
0 people found
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Malcolm was very present throughout the process, from booking the viewing to closing the deal, he's definitely a great agent!...
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Comment on agent fees
I think the price was fair, considering the London average. My sole critique was the inability of taking my keys at the property, it was a bit of a hassle to have to go to Forest Hill carrying my moving Γ’β‚¬β€œ maybe in the future the agency could rethink that system.
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Oct 21,2016
Minithumbup
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Oct 21,2016
0 people found
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Catherine was helpful and friendly throughout the process of our house purchase, from viewing to completion. The whole process went surprisingly smooth because Catherine responded to all queries efficiently and in a timely manner. I would highly recommend her and Stanford Estates to friends in the South East London area looking to buy or sell a home....
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Oct 18,2016
Minithumbup
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Oct 18,2016
0 people found
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Stanford Estates are very efficient and courteous. They take great pains to keep landlords fully informed of developments at all times. I have been very happy with the service they provide....
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Oct 15,2016
Minithumbup
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Oct 15,2016
0 people found
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Very fair. Did not give us the expected hard sell and were patient with us when we had difficulties with our chain. Always quick to call back and give us information and were pleasant to deal with. We would use them again!...
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Oct 14,2016
Minithumbup
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Oct 14,2016
0 people found
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Catherine was very positive and professional. We actually chose to rent the first property she showed us and were very impressed with our other interactions with Stanford estates during the process....
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Oct 14,2016
Minithumbup
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Oct 14,2016
0 people found
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Catherine was approachable, cheerful, helpful and friendly. She made the process of securing our flat easy and I would recommend her to others....
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Oct 13,2016
Minithumbup
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Oct 13,2016
0 people found
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Very professional service from start to completion. Would suggest that property inventory be formalised between buyers and sellers to avoid any possibility of confusion later on, especially if waiting for probate to exchange & complete....
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Comment on agent fees
Standard for the market.
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Oct 13,2016
Minithumbup
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Oct 13,2016
0 people found
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Very helpful, friendly and efficient service. All negotiations and paperwork were dealt with smoothly and quickly. All necessary information as provided at every stage of the renting process....
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Comment on agent fees
No problems
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
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Malcolm is really proactive and caring - he showed real concern for me, and made sure I got my flat rented as fast as possible, to a great tenant....
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Comment on agent fees
Quite high, but I don't begrudge that for the service.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
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The Forest Hill team were all great going over and beyond what a selling agent is required to do. They worked as a team, were communicative and helpful the whole way through the process from advertising to completion. They added a local and personal touch to the process....
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Comment on agent fees
As expected.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
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Stanford Estates were very easy to deal with as sellers. Jack Lowis was very responsive with good communication - which is important at an inevitably stressful time....
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Comment on agent fees
Competitive
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
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Without Michaela and Mia, we would not have been able to purchase our first home after nearly a year of tirelessly attending viewings all around South London with other agents. They both worked so hard to make sure our dreams of owning our first house came true within a very quick timeframe and we could not rate them high enough....
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Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
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Stanford estates were a very professional estate agents, all the staff seemed to possess excellent customer service skills. Michaela, in particular went out of her way to smooth things through. She was exceptionally proactive and efficient at communicating amongst all involved. Without her the process would have been far less clear and stressful. Mia also deserves special mention! Thank you for making a horrific process slightly less so. All the best...
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Sep 26,2016
Minithumbup
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Sep 26,2016
0 people found
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We recently bought our first flat from Jack at Stanford Estates. Jack was outstanding throughout the process, being very honest about the offers that were placed on the property and pushing the seller's solicitors to respond to our queries as quickly as possible. He made everything so easy and was always available when we wanted to talk to him. Finally, I have to say that he was the most honest estate agent I've ever met - he was always straight with us about everything which is very rare!...
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Sep 23,2016
Minithumbup
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Sep 23,2016
0 people found
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Stanford Estates (Hither Green) were fantastic throughout the sale of our flat. They remained professional and acted in our interest from instruction to completion. We didn't achieve full asking price but feel we achieved the best outcome possible at the time. Jack led on our case and really worked hard for us on our sale and purchase and was always able to offer sound advice in what turned out to be quite a difficult purchase (through another agent). He was able to communicate effectively with ...
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Comment on agent fees
Good value for money relative to other estate agents.
Was this helpful? Yes
Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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Both Jack and Connor provided a first class service when I sold my flat in Hither Green through Stanford Estates. They kept me updated with progress on the sale, and offered useful advice on arrangements for the viewings....
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Comment on agent fees
very competitive
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Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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pleasure dealing with Jack and the rest of the guys in the hither green office. Always available, chasing whatever was needed, all in all very satisfied seller here....
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Comment on agent fees
decent fees when compared to competition. Also, subject to negotiation and dependent on the achieved sale price
Was this helpful? Yes
Jul 07,2016
Minithumbup
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Jul 07,2016
0 people found
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We found Michaela incredibly helpful, friendly and generous. We were first home buyers and relied on Michaela's recommendations & judgements. Once we settled on a property, Michaela worked tirelessly to ensure contracts were exchanged and completed in an expedited matter, working with both sets of solicitors to ensure the sale kept progressing. Even when a last minute spanner was thrown into the works, Michaela went above and beyond to ensure there was a successful outcome. We are very g...
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Jul 06,2016
Minithumbup
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Jul 06,2016
0 people found
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My family and I worked with Mia throughout the process of securing our new house to rent. She was really helpful and kept great contact with us regarding the house. We didn't miss a thing with Mia, we really felt we had her 100% commitment. We're really grateful for Mia and all at Stanford Estates and would absolutely go back to them in any future quests for a home....
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Jul 06,2016
Minithumbup
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Jul 06,2016
0 people found
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My partner and I recently purchased a flat in the area and from having our offer accepted all the way through to completion Mia and Michaela were a great help. As first time buyers, we had many questions along the way - these were always met with professionalism, friendliness and most importantly promptness. We would happily recommend Stanford Estates to anyone looking to buy in the Catford area....
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Jun 27,2016
Minithumbup
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Jun 27,2016
0 people found
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Mia recently helped me purchase my first flat in London and throughout the whole process I found her helpful, friendly and most importantly to me and my wife, honest - we felt we could trust her and her advice regarding the numerous issues which pop up during the buying process. She was always quick to respond to emails and would do her best to find answers to even the smallest queries. Overall I would say the experience was very positive and I feel lucky to have had Mia looking after my purchas...
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Jun 20,2016
Minithumbup
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Jun 20,2016
0 people found
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We have bought a number of properties in Forest Hill over the last 17 or so years, but we only ever use Stanford Estates when it's time to sell. It's not for the levels of service, which are as high as is to be expected. We use them because they have an uncanny ability to deliver on their valuation, which no other local agent seems able to come close to. They achieve the right price and do it quickly, as opposed to over promising and having the property languish on the market for weeks / months....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 1 31 4 88 1 78 0 4 1

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Agent Fees

Our fees are take into account several factors including saleability, visibility and marketing price. More often than not we work on a sliding scale, meaning we can offer a tailor made fee structure that works for the individual. To find out more about our fees book in a market appraisal and we will be able to breakdown the value of your home versus the price we charge for the sale.
Last updated at 11:46 AM 12/10/2016 by allAgents

Complaints Procedure

Complaints policy:


Under the Rules and Regulations of The Property Ombudsman, which Robert Stanford Estates Ltd are guided by,
we advise you of the following actions that we will take should you wish to make a complaint on any matter
regarding a transaction with Robert Stanford Estates Ltd.


1. A complaint should be made in writing to Mr Ben Nicol, Company Director and can be posted to the company
address at 2a Dartmouth Road, London, SE23 3XU.


2. Your complaint will be recorded at the time that it is made, and will be acknowledged within 3 working days.


3. Robert Stanford Estates will deal with any representative that the complainant chooses to instruct on their behalf.


4. After your complaint has been acknowledged, Robert Stanford Estates Ltd will conduct a full investigation into
the matter. A formal written outcome will be posted out to you within 15 days of the acknowledgement of your
complaint.


5. The conclusion of your complaint will include a written statement of Robert StanfordҀ™s final view.


6. Should you be dissatisfied with the outcome of this report then Robert Stanford are fully accredited by
The Property Ombudsman for Sales & Lettings and you may wish to pursue further with them. We would advise
you to go to www.tpos.co.uk for further information as to how to proceed with this. Should you choose to take the
matter further it must be done within 6 months of the initial complaint.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Catford
1 Catford Broadway, London SE6 4SP
(12)
Forest Hill
2a Dartmouth Road, London SE23 3XU
(175)
Hither Green
37 Staplehurst Road, London SE13 5ND
(50)

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