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Properties for sale
Properties for rent
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Always excellent service, efficient and a pleasure to deal with. Joanne has assisted us with every aspect of letting and managing our property over several years, we cannot fault the service that Stags has provided us with....
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Comment on agent fees
Good and appropriate.
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Feb 17,2017
Minithumbdown
By:
Feb 17,2017
0 people found
this helpful
After paying a management fee for 18 months to stags to manage the rental of my property, the tanants left prior to the end of contract. When claiming money from the deposit to reimburse my expenses to clean, remove rubbish etc I was told that stags had kept the deposit of £895 to cover their own expenses leaving me £531 out of pocket. Despite writing to stags on 4 occasions asking for a deposit break down I have had no correspondence what so ever!!! My calls have been ignored and I...
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Comment on agent fees
Bad
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Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
Jo found the perfect tenants for my country cottage. They have loved being in the house and I have enjoyed making friends with them....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Very efficient and knowledgeable we had faith in Jo from the beginning. She quickly found tenants for our house and has efficiently dealt with all queries and one emergency situation. We feel very relaxed leaving everything in her hands whilst living abroad....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
My overall rating is 5 (where 5 is best). ( Your row of 5 choices does not indicate what the choices stand for.) My dealings with Stags of Truro have been through their Residential Property Lettings Department, specifically with Joanne Payne and Emily Hawke. They have provided outstanding service for me in finding excellent tenants, running essential checks on them, arranging visits, handling contracts and other paperwork, liaising and providing valuable support and advice. They have the ...
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
I only have one rental property so have limited experiance - Jo quickly found me excellent tenants and has provided excellent ongoing service. She has a wealth of information and knowledge re letting property. Property inspections & reports are carried out regularly, advice is always available, tenants are happy! I have recommended Jo (Stags rentals) to friends who are equally pleased with the service provided. I have dealt with several letting agents over the years but Stags are head and sh...
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Comment on agent fees
Fees are on the high side for landlords and tenants alike but the service provided makes it worth while especially when you hit a 'difficult' patch. You get what you pay for!
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Jo and Emily both did an excellent job. We have rented a number of properties in the Truro area for a few years and have experienced a selection of agents in that time. Jo and Emily stand out head and shoulders above any others. The major differentiator for us is that they show a real and genuine emotional attachment to you as the client. They are committed to working really hard to rent it, as if it were their own property. They are very thorough and professional from start to finish. Little...
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Comment on agent fees
Very fair given level of service. In fact, great value for money.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
An outstanding Lettings Department; with a flawless, professional service delivered by Joanne and Emily. We couldn't recommend more highly. We have just embarked on our second tenancy and are delighted with the service provided....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
My experience of the letting service at Stags has been an extremely positive one. Jo and her team are professional, efficient and friendly in every respect. I have recommended this service to many people and would have no hesitation in using it again....
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
I would like to thank the lettings team at Stags Truro, particularly Joanne and Emily for all the care and expertise shown whilst letting my cottage. I have used the services of Stags now on 4 separate occasions and cannot fault them in anyway. The smooth and efficient way in which the tenancies have been executed has been uncomplicated and professional. I would have absolutely no hesitation in recommending Stags Truro....
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
We have successfully let two properties through Jo & Emily, over a period of about 5 years in total. Both properties were very well taken care of, in respect of the terms of the let agreement. This was an important issue for us, as for part of this time we were absentee landlords and you need to be confident that your assets are being well looked after. We would highly recommend Jo & Emily who are very knowledgable and get results....
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Comment on agent fees
You get what you pay for.
Was this helpful? Yes
Feb 05,2017
Minithumbup
By:
Feb 05,2017
0 people found
this helpful
Stags represent the ideal rural agent. Critically, they know their market and use this knowledge to judge just the right amount of help and support to give. We had tight timescales to meet and all Stags staff, Hilda in particular, ensured issues were quickly resolved to secure a successful outcome. I have dealt with numerous agents over the years. Stags are undoubtedly one of the very best....
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Comment on agent fees
Fees were in line with market.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Our house has recently been sold by Stags estate agent,the service that they gave us was exemplary.Rob Ayre or Amanda Drummond were always available to help or give us advice.Rob Ayre was honest and helful when our house was valued and went on to the market and gave us help through out.They have been friendly and sensitive during this very stressful process. I can thoroughly recommend this branch....
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Comment on agent fees
Good in line with other estate agents
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
excellent service from the start. Karen was always there to show people around and got back to us with feedback straight away. would highly recommend this agent....
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Comment on agent fees
A little on the expensive side but they did get the job done where other agents had failed. hence the 4 stars not 5
Was this helpful? Yes
By: Christopher Kivell
Jan 31, 2017
View all comments (1)
Many thanks for your kind comments , Di and we are pleased that we managed to succeed where others had failed"! All the best to you both in the future. Christopher ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I've used estate agents a few times to sell and didn't really think they earnt their money. We bought from vendors using Stags and they were very good indeed from our perspective. They kept in touch, facilitated our visits but most of all kept really good communication between us, them and the vendors, even where our solicitors were absent and silent. Case in point we collected the keys to our new property from Stags yesterday morning from their friendly office and today 36 hours later our solic...
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Comment on agent fees
Na
Was this helpful? Yes
Jan 25,2017
Minithumbup
By:
Jan 25,2017
1 people found
this helpful
I feel that I must thank you and particularly thank Georgia Prowse for all the help,support and kindness she gave my mother Janet Jones selling The Coach House. This was an extremely difficult time for my Mother as my Father died quite suddenly in 2015. Georgia is a family friend and therefore when selling was an obvious choice to help sell the house. However, Georgia showed professionalism throughout, being very reassuring, gentle and supportive to my Mother. We really can't thank her enough, a...
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Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Focussed and professional support from Luke throughout the transaction, particularly once we realised that the vendor's solicitor was a complete incompetent....
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Comment on agent fees
No comment as a purchaser.
Was this helpful? Yes
Jan 14,2017
Minithumbup
By:
Jan 14,2017
0 people found
this helpful
Stags' Truro Office came to my aid in a big way and sold my property in three months where other agents had failed. Right from the start they made me feel as though I was the only seller on their books and they pulled out all the stops in producing excellent photographs of my property, marketing brochures and the professional and courteous way they showed viewers round the house. Ben Stephens and Daniel Bawden were the two members who played the leading and very vital role in cementing the sal...
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Comment on agent fees
Worthy of the effort put into selling.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
I can't speak too highly of the service we have had from Stags, and from Nicky Churchill in particular. She has always been helpful, professional and courteous, following up on any enquiry. I highly recommend Stags to any prospective seller...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Both James and Sarah have handled the sale of our apartment in Torquay since commissioning Stags. Both are highly professional, extremely knowledgeable about the local property market and always balanced our interests versus prospective and the final buyer. It was a pleasure to have them represent our property and we would not hesitate to use Stags again....
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Comment on agent fees
From our perspective, the fees charged by Stags were commensurate with the highly professional service which they provided.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Stags in general, and James and Sarah in particular, provided an excellent service. They were highly responsive, gave good advice when required and were generally very efficient and supportive. Five stars, and we would use them again without hesitation....
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Comment on agent fees
in line with market. Good value based on service received.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
To: Truro Subject: The Coach House, Truthan Dear Georgia, We would like you to know that we are very grateful for all your help over the last six months. As you know, it has been an up and down experience for us but we all ways felt that you had our, and Jan`s, best interests at heart. We very much appreciated your frequent telephone calls to update us on the changing situations and throughout you were very professional and caring. Happy New Year to yourself, your family and Stags....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
1 people found
this helpful
We appreciated the guidance through the sale process, which took several months, as well as the determination and encouragement to progress the sale. Georgia pursued the process throughout, via the purchasers, both sets of solicitors and mortgage broker. There is no doubt this made a big difference....
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Comment on agent fees
Reasonable; considering the work put in to ensure the sale went through.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
I cannot recommend more highly the service that Stags and Georgia in particular, have provided when selling my home. Georgia was always available at the end of the phone to answer any questions, and kept me informed at every step of the way. I particularly liked it when she phoned, ( or left a voicemail) that she opened with there is nothing to worry about, I just need to check..... Very reassuring for someone who can worry for England. Well done Stags and Georgia....
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Comment on agent fees
fair
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
We are about to complete on our property purchase through Stags Exeter. All communications were through Linda. Cannot recommend her highly enough. She talked us through every stage and more importantly listened to our gripes and did her utmost to fix them. She is very down to earth and realistic. Thank you Linda, you've been a star....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
We have found Stags outstanding. The service from beginning to end of our sale of our property just excellent. All the staff at Kingsbridge Office pulled out all the stops for us in difficult circumstances. Would recommend Stags to anyone looking for someone to sell their home. Thank you Stags....
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Comment on agent fees
very fair
Was this helpful? Yes
By: Stags Kingsbridge
Dec 13, 2016
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Huge thanks for your kind comments and best wishes for a Happy Christmas ...
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Very professional and informative. He kept us up to date with viewings and comments from day one right up to completion. He always made us feel welcome when we visited the office and nothing was to much trouble for him....
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Comment on agent fees
In line with other estate agents (good)
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Hilda put up with us and our search for a house on exmoor for a number of years and couldn't have been more helpful and patient. It was a pleasure to deal with everyone in the office and nothing was ever too much trouble. We finally made it on our second attempt and are very grateful to them all for their invaluable help and advice, that is ongoing, and are loving our new home. Thank you Stags, Dulverton!...
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
From the outset the service offered was very professional. Frank has great people skills and is very knowledgeable about property and the conveyancing process which was a huge bonus as our sale progressed. Holly was very efficient and personable keeping us informed on a regular basis. They were supported by a great team....
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Comment on agent fees
You get what you pay for.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
We purchased our current property through Stags this year. When the sale was agreed, we were introduced to Linda, whose role was to manage the sales process and act as the central point of contact. This was a very welcome change from other firms where you were often unable to contact the person who you had agreed the sale with and consequently spent much time waiting to be called back! Linda was excellent at keeping us informed of progress and keeping on top of all those elements of the sale, ...
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Agent Fees

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Last updated at 2:50 PM 11/07/2016 by Belinda

Complaints Procedure

Stags are members of the The Royal Institution Of Chartered Surveyors and a copy of StagsҀ™ complaints handling procedure is available on request.
Last updated at 2:50 PM 11/07/2016 by Belinda

Firm rankings



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Bridport
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show all branches (21)
Dartmouth
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Dulverton
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Exeter
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London
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Plymouth
34-36 North Hill, Plymouth PL4 8ET
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South Molton
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7 High Street, Wellington TA21 8QT
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Yeovil
4/6 Park Road, Yeovil BA20 1DZ
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