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Aug 31,2015
Minithumbdown
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Aug 31,2015
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McConnell's act as letting agents for student accommodation. Having taken money upfront for this, they lose paperwork and say they haven't received it. Even when absolute proof is provided to them that they have it, they don't take action. They blame the students. They promise to return phone calls and emails but often don't. They say this is due to pressure of work. But surely if they take the money to do the job they should be able to deliver. We now have no idea when it is possible to move in...
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What agent could do to change your mind?
Having made mistakes they should have been far more proactive in sorting them out and keeping their customers informed. Their own manager said that she thought they were providing poor service - but the problems are continuing.
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Jul 21,2014
Minithumbdown
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Jul 21,2014
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I was going to rent a flat through these guys and they tied me up in knots. Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding deposit', which wasn't explained to me either. I thought a 'deposit' was a 'deposit' - oh no it isn't! He then handed the deposit on to the landlords agent. The move fell through and I was told that he didn't have the money. I went to see the landlord'...
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Comment on agent fees
Robbery! Nothing better than \"Stand and Deliver!\"
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Apr 24,2014
Minithumbdown
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Apr 24,2014
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Sold our 3 bed semi through this agent. They were pushy & tried to persuade us to accept low offers. One particular member of senior staff was very difficult to get hold of unless he thought his commission might be in jeopardy. Poor communication, unreturned calls etc especially during survey stage & seemed to get far too involved in proceedings /negotiations that should have gone through solicitors & I felt this could have put sale in jeopardy as our buyer was communicating through ...
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Apr 09,2013
Minithumbdown
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Apr 09,2013
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I went to buy a property from them and they were very pushy and aggressive. Our son fell ill and was admitted to hospital fora couple weeks so everything came to a stand still and they showed us they did not appreciate the hold up.then they threaten us to use their solicitors instead of our own to speed things up so we felt forced to so we did.then while our solicitors asked them questions about the property as there were many faults all we were doin was waiting for a reply for the questions to ...
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Oct 26,2012
Minithumbdown
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Oct 26,2012
1 people found
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I rented a house from them for a year that came in an awful condition. Having worked to rectify this all year, had multiple breakdowns of appliances such as fridges and our oven, we have had 20% of our deposit taken from us. They have a set up with their check out company to make it look like we\'ve stolen from the house and have charged for rubbish removal of furniture supplied with the house. I wish I\'d never had the misfortune to rent from them. Do not use this agent...
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What agent could do to change your mind?
Refund our full deposit. Change their systems and supply us with an apology.
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Office 1
98-102 Charminster Road Charminster, Bournemouth BH8 8US
(1)
Office 2
726 Christchurch Road Boscombe, Bournemouth BH7 7BZ
(2)
Office 3
687 Wimborne Road Moordown, Bournemouth BH9 2AT
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