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Established in 2001 Square Mile Property Management are the leading agency for residential lettings and sales in the City of London. With offices in high-profile locations at Liverpool St and St Pauls Read full description...Established in 2001 Square Mile Property Management are the leading agency for residential lettings and sales in the City of London. With offices in high-profile locations at Liverpool St and St Pauls, we are able to offer services to landlords and vendors that are second to none.
 
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Properties for sale
Properties for rent
Feb 22,2016
Minithumbdown
By:
Feb 22,2016
0 people found
this helpful
If this was the last letting agent in London, and there was no other way to rent - I would prefer to stay homeless! Yes it is that bad. Stay away as far as you can from this disgraceful agency that is putting a label and a black spot to the hole industry sector! We had rented a 2 bed flat with them for 1.5 years where we had ONLY troubles. We have signed a contract for a furnished property - we've got a semi-furnished one. Very poor communication with them on all levels. Their managing director ...
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Comment on agent fees
They are more expensive than well established big agencies... but the service in return is an absolute JOKE!
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
Terrible service all round when checking out of the apartment, severe lack of cross reading skills meant that, blame was being attached to us for damage to the property that was recorded on the check in inventory. Advised by agency not to go to arbitration on deposit because we would not get anything, this wasn't the case after arbitration. Bad contact, limited communication skills....
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Was this helpful? Yes
By: Marilyn
Jan 21, 2016
View all comments (1)
Hello Emily, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Dec 21,2015
Minithumbdown
By:
Dec 21,2015
1 people found
this helpful
The customer service we received has overall been poor. We were told that Square Mile has a good reputation, however we were not treated as valuable customers. Each agent we dealt with were very sales focused and seemed to care little about our level of satisfaction. At the start of our tenancy the key hand over and inventory was done by the landlord and the agent pretty much stopped contacting us as soon as we had paid our agent fees. The communication overall was very poor. Considering the a...
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What agent could do to change your mind?
Improve on communication and show your costumers that you care.
Was this helpful? Yes
By: Marilyn
Jan 06, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Aug 26,2015
Minithumbdown
By:
Aug 26,2015
2 people found
this helpful
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested info for within 3-days or our holding fee would be taken away. They pretended as though that was a legal requirement and this all had been agreed. None of it had been agreed verbally or on paper. They then provided all of their information late. The contract was not provided o...
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What agent could do to change your mind?
- They should not have set down fake rules after money was put down - They should have communicated better (their communication was not very good at all) - They should not have threatened us about holding fee and move in date for no valid reason - They should not have been rude to us down the phone - They should have taken a customer service course - They should have arranged our move in properly and had all our keys ready - really unorganised
Comment on agent fees
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Aug 06,2015
Minithumbdown
By:
Aug 06,2015
1 people found
this helpful
I have a 24 moth contract without any breaking clause. Also, with a 10% compensation to the landlord of the remaining rent if we vacate before the end of the contract. When signing the agreement my agency told me that not having a breaking clause is not an issue and that we can transfer the contract to another person (like any other agency) that 10% was just for the landlord to have a backup in case we can not find anyone. After a year in the property I told them that I wanted to move an...
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What agent could do to change your mind?
Just help to find someone to roll the contract and don't pay the extra cost.
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
May 14,2015
Minithumbdown
By:
May 14,2015
2 people found
this helpful
We have been renting through Thamesview Estates for 12 months and have had to deal with at least half a dozen different people, none of whom talk to each other. There appears to be no centralized database so that every time you contact them, you start the conversation from scratch. We found that deductions were made from our account on a monthly basis and that no-one could account for them. Despite a flurry of emails and our own accountant stepping in to sort out the mess, Thamesview kept rep...
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Was this helpful? Yes
By: Marilyn
May 26, 2015
View all comments (1)
Dear Mrs Denney, I am really sorry to hear that you have been unhappy with the service provided by Thamesview. It is disappointing to hear from an unhappy client and I can assure you that we will look into the matter and deal with any outstanding issues. Feedback is extremely important to us and we appreciate you bringing this to our attention. In the meantime, please contact me on customerservices@thamesview.co.uk should you wish to discuss the matter further. Kind regards Mar....
Dec 08,2014
Minithumbup
By:
Dec 08,2014
2 people found
this helpful
I guess that the story with landlord that lives outside of uk is a common story. I wonder if the landlord knows about my problems in his property. I requested to fix the bath tub but after a month and after dealing with 5 different agents nothing happened. Now I'm going to my council just to inspect my flat and charge the landlord any fee....
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Was this helpful? Yes
By: Marilyn Plews
Dec 22, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Oct 22,2014
Minithumbdown
By:
Oct 22,2014
2 people found
this helpful
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at all)....
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Was this helpful? Yes
By: Marilyn
Nov 11, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
Hi, I was living in 610 Petticoat square and my name is Arum Lim and I was asking about my deposit to square miles agent. the agent told me that it is going to take 10 working days to get a confirmation from landlord about deposit but I have been waiting for more than 5 weeks but still I have not received any information about the deposit. How long do I need to wait for getting this deposit from them haha ? I mean It is taking toooo long. I was signed with Squaremiles Agency but they said the ma...
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What agent could do to change your mind?
give me back my deposit or reply something to me .
Was this helpful? Yes
By: Marilyn
Oct 14, 2014
View all comments (1)
Dear Arum I am sorry that you have been disappointed with our service and pleased that you have contacted us directly. As you know we are dealing with your complaint and hope to resolve this as soon as we can. Kind regards Marilyn....
Aug 12,2014
Minithumbdown
By:
Aug 12,2014
1 people found
this helpful
Horrific experience. I moved out of this disgusting companies property earlier this year in what was one of the most stressfull and appalling experiences of MY LIFE.. Essentially we were subjected to incompetence on an unimaginable scale and sheer disdain from this company throughout our tenancy. We were subjected to a massive leak from the property above bathroom which went on for 8 months of our tenancy. This casued daily deluges of water to come in every day to both bedrooms which we ha...
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What agent could do to change your mind?
Ceasing to exist off the face of the earth.
Comment on agent fees
Shambles. They tried to charge us additional fees at the end of the tenancy as they apparently undercharged us when we moved in despite providing us a legal invoice which was paid in full. Sure this is illegal right.?
Was this helpful? Yes
By: Boberto
Nov 17, 2014
View all comments (2)
I already escalated all these issues to your managing director Matthew Patient who did NOTHING to sort it out. So stop trying to appear like you care. You are a despicable company who will eventually get whats coming to it.....
May 21,2014
Minithumbup
By:
May 21,2014
1 people found
this helpful
I contacted Andrew Jackson in early 2014 to search for an apartment in London. I was then living in South Africa and was unable to view the apartments myself. Andrew provided an excellent service - he frequently called and emailed me with well-selected properties, He stayed in touch during the offer process and ensured I selected a well-priced and very comfortable apartment. I was talking to different agents at that time, but it was Andrew\'s courtesy and professionalism that convinced me to go ...
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Was this helpful? Yes
By: Marilyn
May 22, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 17,2014
Minithumbup
By:
May 17,2014
1 people found
this helpful
They help you to get the property vey fast. However, the agency and other fees is quite expensive if compare with the other agencies....
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Was this helpful? Yes
By: Marilyn
May 19, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. Your points raised have been noted and I can assure you that this feedback will be discussed with our Teams. Whilst I acknowledge this will have little direct benefit for you, I hope it demonstrates that we have learnt from the comments you made and will continue to review our service against the feedback we receive from our customers. ....
May 15,2014
Minithumbup
By:
May 15,2014
1 people found
this helpful
Great experience with Square Mile. Andrew listened to my needs and did everything he could to accomodate them. He kept me updated daily and seemed generally concerned that I was happy in my new flat. At the end of the day I was happy and overall the experience with Square Mile was a pleasant one....
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Was this helpful? Yes
By: Marilyn
May 16, 2014
View all comments (1)
Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 14,2014
Minithumbup
By:
May 14,2014
1 people found
this helpful
Theresea and Georgina have been fantastic people to deal with. They had helped us find our dream home, precisely understanding what we were looking for. Unfortunately, for personal reasons, we were not able to move into this property, although we had already paid the holding fee. We really thought we had lost this money and were really upset about it, as it was our first home for me and my partner. Georgina did everything she could to get us that money back and she succeeded. We got the refund...
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Was this helpful? Yes
By: Marilyn
May 16, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 14,2014
Minithumbup
By:
May 14,2014
1 people found
this helpful
Very quick to find tenants for the flat and good a providing advice on the price setting. He understood the situation of the flat from the beginning and found the best way to find Tenants very quickly. Reliable answering any questions or clarifications on the renting process....
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Was this helpful? Yes
By: Marilyn
May 16, 2014
View all comments (1)
Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 13,2014
Minithumbdown
By:
May 13,2014
4 people found
this helpful
By far the worst professional organisation I have ever encountered and I have seen worst having lived/worked in the third world for a while. Jim Fryer is the director for Square Mile estates in Docklands and Liverpool St (sandys row) is a Irritating "*" man booked for a sales viewing in Shadwell area(e1) for my son who is going to be studying nearby so rather than renting I though it will be good idea to buy , he first tell me \' I have 2 one bed flats \' so booked in the appointmen...
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What agent could do to change your mind?
Change the staff
Was this helpful? Yes
By: James
Jun 07, 2015
View all comments (2)
Thanks for writing this review as I was about to deal with them....
May 13,2014
Minithumbup
By:
May 13,2014
1 people found
this helpful
Thank you!! I found a great flat through this agency and had a really good experience with them. I found exactly what I was looking for. Thank you!...
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Was this helpful? Yes
By: Marilyn
May 14, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
1 people found
this helpful
Beyond one of the worst estate agents I have ever used! On moving into the rented property it was full of the previous tenants rubbish (old t-shirts, a tennis racket, a broken TV, it goes on..) We were then unconvincingly told by Square Mile that they contacted the landlord and refused to pick this up. We were also told that throwing these possessions away would result in not receiving our deposit back. They treat their tenants like crap, be warned!...
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Was this helpful? Yes
Nov 23,2013
Minithumbdown
By:
Nov 23,2013
2 people found
this helpful
Absolutely shocking services from start to finish. I would almost go as far as to call them conmen, or at least blisteringly incompetent. The agent who initially showed us the property was very good right up until the point we signed the contract. Things went downhill from there. We moved in to find that the agent had lied about the property having a parking space. We immediately called up to dispute this, but all they said was it wasn\'t in the contract so we shouldn\'t have signed if ...
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What agent could do to change your mind?
So many, many things I don\'t know where to start! Read the review and it should become apparent.
Was this helpful? Yes
Oct 25,2013
Minithumbdown
By:
Oct 25,2013
1 people found
this helpful
Horrific experience. We were lied to from day one. When dealing with Sheikh his excuse for always being late with replying to us, was that our landlord lived in Hong Kong and because of the time difference there was always delays in communication... we later found out for ourselves that our landlady actually lived in Cambridge and has never been to Hong Kong in her life! Our friends who also used Square Mile were told this unnecessary lie too regarding a different landlord and delaying in cont...
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Was this helpful? Yes
Oct 22,2013
Minithumbdown
By:
Oct 22,2013
1 people found
this helpful
Absolutely horrendous experience. Came to moving day and the flat was in a total mess. Looked like the previous tenant decided to trash the place before leaving. Nobody told us anything about, hadn\'t been cleaned, was being renovated at the time and left me to deal with everything. Also, the inventory was garbage too. For the amount you pay for one, I\'d expect it to be baring a resemblance to the property!...
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What agent could do to change your mind?
Close down and do something you\'re good at because estate agency and property management is not your strong point.
Was this helpful? Yes
Sep 28,2013
Minithumbdown
By:
Sep 28,2013
2 people found
this helpful
I am writing as a past tenant of a property I rented through the letting agency of the same name. Despite having 6 weeks while the property was vacant and having committed to give me a professionally cleaned property, it was left in an appalling state, with rubbish strewn all over, the sofas were terribly stained and smelly, the bathrooms were in an appalling state and the general attitude of the agents and its representatives was extremely poor. I would like to warn anyone using this letting ...
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What agent could do to change your mind?
Behaved more professionally; kept the property in a good, clean state; better customer service attitude; delivered on their commitments.
Was this helpful? Yes
By: Asma
Oct 02, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am Head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Asma....
Mar 27,2013
Minithumbup
By:
Mar 27,2013
2 people found
this helpful
Horrific experience. Absolutely horrific. I would advise you strongly to stay away from these guys. It\'s all okay when you\'re handing over your money, but when it comes to the end of your contract that\'s when the fun and games begin. We have done nothing but be reasonable and when you speak to Wayne on the phone it is SO easy to believe what he is saying because he sounds like a gentleman. My advice, only deal with them via letters sent recorded delivery. I cannot suggest in strong enou...
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Was this helpful? Yes
By: Louise
Apr 09, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Jan 18,2013
Minithumbdown
By:
Jan 18,2013
3 people found
this helpful
I am currenly in process of moving and have dealt with these guys - here is my review of what happend: Spoke to on the phone. Promised a call back as he was busy at the minute but never called back for an hour. So I phoned again and spoke to someone else who then put me through to the first guy. No explination of why not called back. Then wanted no break clause at all in the contracts (more unusual thesedays than not) and 18 month + contracts. So no 6 month break and above the standard 12. Al...
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What agent could do to change your mind?
improve their rating on allagents
Was this helpful? Yes
By: Kevin
Feb 04, 2013
View all comments (2)
Hi Louise, Boy you must have a difficult job. Look at these reviews! Unfortunately, as I now have gone with another agency, I no longer need to spend time going through such issues by phone with Square Mile. It is the unfortunate characteristic of your type of business. It is the agents at the front that give the picture of your business. Customers will just go elsewhere if that picture is not customer focused from the off. Customer services complaints would only be useful to curren....
Oct 24,2012
Minithumbdown
By:
Oct 24,2012
2 people found
this helpful
I rented a property with Square Mile from October 2007 until Sept 2009. Our water tank burst and flooded the flat. Square Mile could not get an engineer to come out and repair the tank in a timely manner and left us without running water for a month. The agent who we phoned helpfully said "get a gym membership and use their showers". I pointed out that my contract stated that running water was a mandatory item and withheld rent. This seemed to encourage them to arrange repair. But ...
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What agent could do to change your mind?
It would have been helpful if they had been able to deal with emergency repairs, cleaning and deposits in a TIMELY and professional manner, but this was sadly extremely lacking.
Was this helpful? Yes
By: Louise
Nov 01, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Sep 17,2012
Minithumbdown
By:
Sep 17,2012
2 people found
this helpful
Horrible service. We rented a flat because of good location and always thought agents are replace-able. It looked good so we took it but the service over the entire two year period was simply horrible. - Everything late by months - Never fixed issues - Walk into flat without permission - Blaming a colleague or previous administration and policies or third parties. No one ever says I will personally look into this issue and will get it resolved. - Always ready to create more and more pape...
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What agent could do to change your mind?
After two year experience really nothing the agent can do to change my mind. Dont go for Square Mile. They are apathetic paperwork creaters who complete disregard to your comfort. They want to create papers, invoices, meetings rather than actually fixing the issue. You can send them as many emails, photos, issues etc, they have only one objective - Billing. How to create maximum revenue from tenant and landlord. Billing is their only objective.
Was this helpful? Yes
By: Louise
Sep 18, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Sep 06,2012
Minithumbdown
By:
Sep 06,2012
2 people found
this helpful
This company is quick to take your money, but slow to do any other part of their job. They take months to fix anything that is their responsibiltiy , including broken appliances, plumbing etc. Also, once you move out, don\'t expect your deposit to be returned in a hurry. When I chased mine after three weeks of hearing nothing, I was told I was unreasonable to ask them to get a move on, as it was summer and their staff like to take holidays - so it sounds like great management all round......
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Was this helpful? Yes
By: Louise
Sep 18, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Jun 21,2012
Minithumbdown
By:
Jun 21,2012
1 people found
this helpful
They were trying to let the property I was moving out of - and upon EXPLICIT instruction that they could NOT go to the property even though they had keys (as they reminded me on the call), they came anyway and I caught them in the house. Unreal....
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What agent could do to change your mind?
See my comments above - they are not trustworthy at-all!
Was this helpful? Yes
By: Louise
Jul 03, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Apr 23,2012
Minithumbdown
By:
Apr 23,2012
1 people found
this helpful
I moved into a property on a 15 month tennancy and i walked in the flat and regretted it within 30 seconds. I received no inventory prior to moving in (they say its usual practice to send inventory's after the tenant has moved in which is the first time i've seen that in 11 years of renting in London) The flat is completely decked out when i was told it would be a basically furnished property and as I didnt request these items be removed, i am resoponsible for them. I dont see how i could req...
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What agent could do to change your mind?
They could've been more informative up front to avoid the issue in the first place and now the issue has happened they could try to find some kind of resolution that would not hit my poscket when it was their lack of information.
Was this helpful? Yes
By: kam_66
May 15, 2012
View all comments (1)
I would like to follow up my above comment. I enterted into a dispute with the esate agents regarding all the excess and unwanted belongings in the property and after some back and forths, we were able to come to a satisfactory conclusion. They have recently been taken over by Thamesview who I have found to be helpful and sympathetic to customer grievances and are working hard to improve the reputation of Square Mile Property Management and I think they are working well towards achieving th....
Nov 23,2011
Minithumbdown
By:
Nov 23,2011
1 people found
this helpful
Appalling, Disgraceful , Shambolic are the 3 words i think of connected to Square mile. I do not know where to start. Cant possibly list all issues here. A lift broken for 4 months. As the lift was broken for this time and we were on a high floor they told us we could postpone our moving out until the lift was fixed in which they would supposedly urgently arrange. They then call us the day before saying this was not the case and that we had to move straight away . Only for sympathy for th...
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Was this helpful? Yes
By: Louise
Feb 07, 2012
View all comments (1)
Hi, I understand you have now moved out of the property however, I have just read your feedback regarding the service provided by Square Mile. As a tenant of ours you are aware the ownership of Square Mile recently changed hands and I am sorry if you have been unhappy with the service provided in the past. Whilst we might not be able to help on all previous issues, moving forward we are bringing the level of service up to a much higher standard and I am confident that you will see a change in ....



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London
Regatta Point 39 Westferry Road, London E14 8JH
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Office 1
Global House 5 Sandys Row, London E1 7HW
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Office 2
115 Newgate Street , London EC1A 7AE
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