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    Gero La Lomia
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    Ryan Talbot
Our approach to selling properties is unique and our staff are all trained to ensure that you get the best possible price for your home.
 
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
this helpful
Haart in Chadwell Heath was the only agent who offered me the level of service i expect when selling my home. Its a big move but they made me feel at ease the whole time....
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Aug 19,2013
Minithumbdown
By:
Aug 19,2013
1 people found
this helpful
We have tried to buy a house through them and we felt we had been treated rather arrogantly by them. It really has put us off to use them for anything....
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Jul 01,2013
Minithumbdown
By:
Jul 01,2013
0 people found
this helpful
I was quoted a charge of £3300 + VAT on selling my parents\' house, which they valued at £145000. This seemed high but I needed to proceed as quickly as possible as the house was empty and I was paying council tax on it. (I did not live in the area.) They kept dropping the price and it eventually sold for £125000. They told me that I would not get more because of the stamp-duty cut off, which makes me wonder about their original valuation. I was shocked to discover that on completion I ...
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What agent could do to change your mind?
Charged a fair rate.
Was this helpful? Yes
May 18,2013
Minithumbdown
By:
May 18,2013
0 people found
this helpful
TERRIBLE! Recently I put in an offer for a house through Spicer McColl estate agent. The offer was accepted on the condition that the house was taken off the market. Great, we thought! But no, they called today explaining that someone else has put in a higher offer, and the vendor is accepting their\'s instead. Essentially they want to create a bidding war. It\'s called guzumping, and is legal, but in my mind at least completely void of business ethics! They get away with it as they (in Spicer M...
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What agent could do to change your mind?
Not been a bunch of immoral cowboys
Was this helpful? Yes
Apr 16,2013
Minithumbdown
By:
Apr 16,2013
0 people found
this helpful
Awful service. They basically told me I can\'t sell my house without them as nobody else was as good as them and I quote from two members of staff "WE ARE THE BEST" most of the staff are very cocky and they only told us half of the first offer which lost us our first buyer, we would not of accepted if we had known the actual offer. We are now on our third buyer which the offer was made over the phone and we were told they are basically a first time buyer but they are not again we would...
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What agent could do to change your mind?
They can give us a reduction of the fees due to stress I have been through because of the problems stated, they need to stop replying with cocky answers and start giving better customer services
Was this helpful? Yes
Feb 20,2013
Minithumbup
By:
Feb 20,2013
0 people found
this helpful
Gero La Lomia and his team made the selling of my property easy and least stressful. They kept me up to date on a daily basis, answered all my questions, were extremely professional and I wouldn't hesitate to use this Agent again. I thoroughly recommend them. They are my friends for life!...
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Jan 16,2013
Minithumbdown
By:
Jan 16,2013
1 people found
this helpful
Whilst friendly seeming and helpful on the phone, the visit to the property which I own, but my mother lives in was conducted appallingly. After viewing the property, the agent persuaded my mother to sign a contract. She told her that she should sign a document which would enter her into a 16 week exclusive contract because I had told her I was happy to proceed. I said no such thing, and the document would have no legal standing as my mother is not the owner. As is sensible we had another est...
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What agent could do to change your mind?
More honesty - a reasonable valuation. Don\'t get people to dign contracts under false pretenses. Charge a reasonable amount.
Was this helpful? Yes
Jun 26,2012
Minithumbdown
By:
Jun 26,2012
2 people found
this helpful
Terrible service. They are charging me £3000, all they have done for that was put my property on the internet,. The manager and staff have a disgraceful attitude to people in my opinion, im a sixty yr old woman and they done nothing but bully me.All their interested in is getting their commission nothing else. I WOULD NEVER GO WITH THIS COM[ANY AGAIN NOR WOULD I RECOMMEND THEM....
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What agent could do to change your mind?
Not bullied me.
Was this helpful? Yes
Apr 24,2012
Minithumbdown
By:
Apr 24,2012
7 people found
this helpful
We put our property on the market, with Spicer Mcoll on the 4th of April 2011,with the Benfleet branch. We have never met such a bunch of unprofessional people.We signed an agreement for 16 weeks, and were told we would have a fee of £180 to pay if we broke the 16 week agreement, after a totally disgusting service all round, having a buyer and then being told by ANOTHER estate agent that our buyers had decided to buy another property, we told Spicer Mcoll on the 31st of October to remove ...
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What agent could do to change your mind?
Told the TRUTH
Was this helpful? Yes
Dec 14,2011
Minithumbdown
By:
Dec 14,2011
5 people found
this helpful
Could not tell the same version of the same sequence of events twice. Then said it was my wife who was making "untrue" comments. Tried scaremongering tactics on my wife in an attempt to complete a sale we were not happy with. Also tried bluffing us into agreeing the sale by making factually incorrect comments about finances. Sadly for them and lucky for us we are both qualified accountants and saw straight through this nonsense. They were repeatedly asked not to speak to my ...
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Nov 22,2011
Minithumbdown
By:
Nov 22,2011
1 people found
this helpful
Terrible customer service. They never inform you of anything, they don't do their job. We had to arrange everything ourselves. They couldn't even manage to make the necessary calls. The only time they worked was when we stood by their side and requested to do this and that. I am appaled to see this kind of service. I have never ever had worse service provided to me. After reading reviews I see that this behavior is in all brances not just this one. Do they only emply incommpetent people?...
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By: Customer Relations Manager
Dec 01, 2011
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Dear Dissatisfied. I am sorry to read you have been unhappy with Spicer McColl. If you would like us to look into this for you please email us at talk.to.us@spicer.co.uk....
Aug 04,2011
Minithumbdown
By:
Aug 04,2011
4 people found
this helpful
Very professional and pleasant valuation, but we chose not to use them in favour of another local estate agent. Since that time they have left message after message on my answer phones, requesting call backs, plus I received two email surveys from them. The sale on my property is now fully completed, and yet the calls keep coming. Really I can't help but think that this is where their resources are directed - ie to generate new business, rather than to sell property....
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Jul 07,2011
Minithumbdown
By:
Jul 07,2011
6 people found
this helpful
[[EDIT ORIGINAL START]] I have never come across such a bunch of dishonest individuals in my life. Gary Searle the manager at the Braintree branch lied to me again and again. I think these guys lie so much they don't know what is a lie and what is not. I am reporting them to the OFT as they do not follow correct legal procedures and would never use them to sell a property. This industry maybe just attracts them. [[EDIT ORIGINAL END]] I have never come across such a bunch of dishonest ind...
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By: Happy camper
Jul 06, 2012
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This is exactly my experience with this agent. Lies lies and more lies. This just comes naturally to Spicer McColl it appears. No wonder estate agents have the reputation they have! In fairness other agents in the area were not like this!....
Jun 02,2011
Minithumbup
By:
Jun 02,2011
3 people found
this helpful
Highly recommended. Couldn't fault Gero or his staff for their professional approach. Always helpful, returned calls and kept me fully informed. Plenty of interest and viewings, which they did mainly while I was out at work. Sensible and honest negotiating. Totally trustworthy and would definitely recommend this branch to anyone. So glad that I went with my instinct and chose the agent I thought I'd be able to trust and work best with....
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Apr 04,2011
Minithumbdown
By:
Apr 04,2011
1 people found
this helpful
Recently "tried" to sell a property through them. Told they had sold it within 15 minutes of giving to them!!. Signed paperwork and then the "buyer" pulled out (miraculously). Then waited weeks nothing! Put on with another agent and they sold within a short period. Spicer now charged us for advertising, etc. We are not happy and feel we were misled. Please do not use this branch as they cannot be trusted. Just when we thought Estate Agents are getting better this proves that some (not all) are s...
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Was this helpful? Yes
By: Customer Relations Manager
May 03, 2011
View all comments (1)
Hi Ducatiman Thanks for your review. If you would like me to look into this, please email me the specific details and I can provide you with a formal response. Email to melanie.smith@spicerhaart.co.uk....
Nov 24,2010
Minithumbdown
By:
Nov 24,2010
1 people found
this helpful
[[EDIT ORIGINAL START]] Awful service - staff appear very friendly to start with, and say what you want to hear, but don't actually do what they promise. Things got so bad that our buyer had to contact us directly, and we are now sorting out the rest of the sale ourselves. On several occasions we were actually lied to by the Branch Manager, and their staff complained about us to our buyer! Our buyer was also told that we were indifferent about the sale going ahead, even though we had alread...
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Was this helpful? Yes
By: Customer Relations
Oct 24, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by Spicer McColl. If you would like me to look into your complaint then please do email me the details to talk.to.us@spicer.co.uk mentioning 'AllAgents'.....
Oct 26,2010
Minithumbdown
By:
Oct 26,2010
2 people found
this helpful
Appaling. Staff at the Ipswich branch seem determined to live up to all the "bad estate agent" cliches. They never return calls. By this I mean NEVER. Phones in their office are incoming calls only. They make no effort to keep up to date with the sales process. They won't contact the buyer, or the other professionals invlolved (surveyors solicitors etc). Use Spicer Mccoll to sell your house and you can wave goodbye to all your free time because you will be looking after the sales progressi...
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Was this helpful? Yes
By: Customer Relations
Oct 27, 2010
View all comments (1)
Hi Keith Thanks for your review. If you would like me to look into your complaint please email me the details to melanie.smith@spicerhaart.co.uk. ....
Jul 14,2010
Minithumbdown
By:
Jul 14,2010
1 people found
this helpful
Terrible customer service at the Braintree & Colchester branch. Yes the staff are friendly but they never return a call always in another call or in a meeting or out of the office. Have had 2 mortgage brokers and estate agents with them in approx 7 months total with no notification that anyone was or would be leaving... Surely all of the staff leaving speaks for itself!! Seems as though you get lots of help finding a propery but once you have found one and they have taken your cash thats it your...
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By: Customer Relations Manager
Jul 15, 2010
View all comments (1)
Hi lee1000rr If you can send me an email outlining your concerns together with the property address (including postcode) I can look into this for you. Thanks. Melanie @ Spicer McColl Customer Relations. melanie.smith@spicerhaart.co.uk....
Apr 28,2010
Minithumbup
By:
Apr 28,2010
1 people found
this helpful
Brilliant service and I shall be using this branch again to sell my property in braintree...
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By: Customer Relations Manager
May 11, 2010
View all comments (1)
Hi Tinkerboo. Thanks for your great comments, I'll let the branch and senior management know. Thanks again. Customer Relations.....
Mar 27,2009
Minithumbdown
By:
Mar 27,2009
1 people found
this helpful
Terrible customer service at the Colchester branch. Friendly staff, but they never return a call and you will have to do all the leg-work. Utterly depressing and distressing experience. Would never use them again nor would I recommend anyone to use them....unless they want to be kept in the dark and waste 16 weeks of their precious selling time before they can sign up with a different estate agent....
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Was this helpful? Yes
By: Customer Relations Manager
Apr 01, 2009
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Hi Tom S If you can send me an email outlining your concerns, including the details of your property I can look into this for you. Thanks. Sarah @ Spicer McColl Customer Relations. sarah.clark@spicerhaart.co.uk....
Mar 25,2009
Minithumbdown
By:
Mar 25,2009
1 people found
this helpful
Office manager has never returned 3 messages I have left for him more than 3 weeks ago. I have to chase them up all the time. No feedback after the 2 viewings they have found for me in 5 weeks. Was lied to about customers dying to view my property from London...they have vanished. Was not told about 16 week contract or that VAT was on top of ...
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By: Customer Relations Manager
Apr 01, 2009
View all comments (1)
Hi Egbert If you can send me an email outlining your concerns together with the property address (including postcode) I can look into this for you. Thanks. Sarah @ Spicer McColl Customer Relations. sarah.clark@spicerhaart.co.uk ....



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Awards won by Spicer McColl

Individual Branch Awards

Firm rankings



Office 1
145 High Street, Colchester CO3 3DA
(0)
Office 10
13 Military Road, Medway ME4 4JG
(0)
Office 11
20 Duke Street, Chelmsford CM1 1HL
(0)
show all branches (38)
Office 12
68 Station Road, Clacton-on-Sea CO15 1SP
(1)
Office 13
155/157 Northdown Road Cliftonville, Margate CT9 2QY
(0)
Office 14
1-3a Reede Road, Dagenham RM10 8DP
(0)
Office 15
5 Broad Street, Deal CT14 6ER
(0)
Office 16
239 High Street North, London E6 2AG
(0)
Office 17
13 Orsett Road, Grays RM17 5DS
(0)
Office 18
13 North Street, Hornchurch RM11 1RL
(0)
Office 19
184-188 Cranbrook Road, Ilford IG1 4LU
(2)
Office 2
30 High Street, Abbots Langley WD5 0AR
(1)
Office 20
16-18 Princes Street, Ipswich IP1 1QT
(3)
Office 21
Unit 4, Ropes Drive, Kesgrave IP5 2FU
(0)
Office 22
94 Broadway, Leigh-on-sea SS9 1AB
(0)
Office 23
17 High Street, Manningtree CO11 1AG
(0)
Office 24
21 High Street, March PE15 9JA
(0)
Office 25
11 Bank Plain, Norwich NR2 4SF
(0)
Office 26
Unit 5 Earlham House, Norwich NR2 3PD
(0)
Office 27
281 Barking Road, London E13 8EQ
(0)
Office 28
155 High Street, Medway ME1 1EL
(0)
Office 29
62 Queen Street, Ramsgate CT11 9RS
(0)
Office 3
54 High Street, Ilford IG6 2DQ
(0)
Office 30
163 South Street, Romford RM1 1PL
(0)
Office 31
669 High Road, Ilford IG3 8RQ
(0)
Office 32
85 High Street, Sheerness ME12 1TX
(0)
Office 33
141 High Street Medway City Estate, Medway ME2 4TJ
(0)
Office 34
375 Walderslade Road Walderslade, Medway ME5 9LL
(0)
Office 35
64 High Street, London E11 2RJ
(0)
Office 36
10 York Row, Wisbech PE13 1EA
(2)
Office 37
62 Newland Street, Witham CM8 1AH
(1)
Office 38
66 High Street, Wivenhoe CO7 9AZ
(1)
Office 4
36 Southernhay, Basildon SS14 1ET
(0)
Office 5
214 High Road, Benfleet SS7 5LD
(0)
Office 6
2a Station Road, Birchington-on-Sea CT7 9DQ
(0)
Office 7
72 High Street, Braintree CM7 1JP
(3)
Office 8
45 High Street, Broadstairs CT10 1WP
(0)
Office 9
32a High Road, Romford RM6 6PR
(0)

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