• Sean Hewitt
    Sean Hewitt
  • Rashad Cheema
    Rashad Cheema
  • Alex Sheeley
    Alex Sheeley
  • Marc McIlveney
    Marc McIlveney
  • Tracey Ramsay
    Tracey Ramsay
  • Mark Sivell
    Mark Sivell
  • Jay Williams
    Jay Williams
  • Paul Floyd
    Paul Floyd
  • Adrian Sinclair
    Adrian Sinclair
  • Michelle Ford
    Michelle Ford
  • Tracy King
    Tracy King
  • Claire Fernandez
    Claire Fernandez
  • Jo shemilt
    Jo shemilt
  • George Castle
    George Castle
  • Gemma White
    Gemma White
  • Joanne Edney
    Joanne Edney
  • Sahir Qureshi
    Sahir Qureshi
  • Spencer Ferguson
    Spencer Ferguson
  • George Newmarch-Stillwell
    George Newmarch-Stillwell
  • Keith Cross
    Keith Cross
  • Roger Spencer
    Roger Spencer
  • Sean Darlow
    Sean Darlow
  • Bilal Ahmed
    Bilal Ahmed
  • Joanne Shemilt
    Joanne Shemilt
  • Matt Evans
    Matt Evans
Established in 1992 we have six offices covering East London, the City and parts of Essex, offering a professional range of services including Lettings, Sales, Property Management, and Financial Servi Read full description...Established in 1992 we have six offices covering East London, the City and parts of Essex, offering a professional range of services including Lettings, Sales, Property Management, and Financial Services.

Good customer service is not a new concept but it's key to building any business. Consequently we're delighted that over 95% of the hundreds of people who have reviewed us on this site, recommend us. That said we we're not resting on our laurels and are still working hard to convert the other 5%.
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
As a first time landlord Tracey listened and guided me through the process, helping with issues far beyond her remit, taking time to explain things and referring me to some usual contacts. She found us responsible tenants, who are the right fit for the property. Overall I have been satisfied with the service I've received. I would say of the Spencers team as a whole that they could improve their internal communications, however I appreciate that this is difficult in such a fast paced work env...
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Comment on agent fees
Given what other agents charge I found Spencers very reasonable.
Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
1 people found
this helpful
Mark was very competent and always contactable. Whenever there were issues, he resolved them in a timely manner and I had full confidence that the matter was comprehensively resolved. In all, I would rate Mark's service as excellent....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
We are very happy with the service provided by Irfan. He has been very polite, helpful, professional and organised at all times. We would definitely recommend Spencers and especially Irfan to our friends if any of them plan to move in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 04,2017
Minithumbup
By:
Mar 04,2017
0 people found
this helpful
Mark was professional and helpful. Didn't pressure us and let us come to our own conclusions. He always made himself available when required....
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Was this helpful? Yes
Feb 28,2017
Minithumbdown
By:
Feb 28,2017
0 people found
this helpful
Sales marketing was very good with strong follow up. Unfortunately my requested date to complete was never passed on to the buyer, despite multiple conversations with multiple staff. Disappointing: it cost me an extra month of mortgage and utility payments. When I requested my details were passed directly to the buyer (to speed up completion) this was not done. Neither was my email that I asked to be forwarded to them. Not impressed....
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Comment on agent fees
Fee was fair
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
After a terrible experience with a different estate agent in early January, we were very apprehensive on dealing with another, However Irfan was very helpful from day 1. On viewing the house we instantly knew that we wanted it and Irfan let us know the procedure and helped us secure the property. He went above and beyond to help us and was always available to answer any questions we had. We are looking forward to moving in to our new home this week....
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Comment on agent fees
We feel the Admin Fees at £365.00 were quite expensive considering the Reference Fees we also above £300. A lot to pay on top of a 6 week deposit and 1 months rent
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
Irfan is the best estate agent I've ever dealt with - he was always on time (something all other estate agents I've dealt with seem to have trouble with), let me look around properties in a relaxed, unpressured way, and went out of his way to help us secure our property. He always got back to me promptly and was very personable & friendly. It was such a breath of fresh air to deal with an estate agent you respect - thank you Irfan for all your help!...
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Comment on agent fees
Of course I'm going to think that agency fees in London are grossly inflated, but they're something I expect to pay so it wasn't a nasty surprise.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
Mark and Michelle were both highly professional and very helpful during the purchase of our flat. The quality and care that all of the team at Spencer's provided during our purchase really counted towards making the whole process a more stress free experience....
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Was this helpful? Yes
Feb 21,2017
Minithumbdown
By:
Feb 21,2017
0 people found
this helpful
Thank You Sean for all your hard work helping me buy my dream home, nothing was to much for you to help me. I will recommend you to all my friends and family....
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Was this helpful? Yes
Feb 17,2017
Minithumbdown
By:
Feb 17,2017
0 people found
this helpful
For the last 30 years I have owned my own basement flat, and the property above me is let by Spencer's, the tenants above me have made me and my wife's lives hell the tenants jump up and down bash the walls shout and scream etc to all hours and are so noisy, we dread coming home from work to all this and are so tied from not being able to got to sleep at a deceit time sometimes we just sit in the garden until it's too cold rather than sit in our own home a nightmare it's making my wife unwell wi...
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
We were very happy with Irfan, Very professional, attentive and delivered great customer service. He did look after our best interests....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
It was a very complicated sale and Sean kept us informed all the time, he really went the extra mile...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Spencer, Mark and Michelle were absolutely outstanding in every possible way. The sell was a breeze because of them. They know the market really well, and there was no shortage of viewings even though we were selling over Christmas. Michelle is fantastic. She was always on the ball chasing the buyer and all the solicitors involved to make sure we completed on time. I am truly impressed. I can honestly say seeking my flat was pretty much stress free thanks to the team at Spencers. Don't hesit...
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Comment on agent fees
Very reasonable considering the service we've had.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
2 people found
this helpful
Irfan Loonat is an exccelent agent ,he looked after us and helped step by step till the end .Very proffesional and always ready to answer to any questions and problems .Highly recomended ....
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
2 people found
this helpful
Claire was up and beyond dealt with us in a very professional manner. We can't thank her enough She is an asset to your company...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Mark and Michelle were very persistent in selling our flat and managed to get a huge number of potential buyers through the front door. When we accepted an offer, they always let us know what was happening without us having to chase them,...
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Comment on agent fees
Very reasonable compared to the competition.
Was this helpful? Yes
Feb 05,2017
Minithumbup
By:
Feb 05,2017
2 people found
this helpful
Service provided by Jay and his team was very good and very professional. I would recommend using Spencers without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2017
Minithumbup
By:
Feb 04,2017
1 people found
this helpful
Irfan was very good in overseeing that my move to the new property was a smooth transition. Very likeable person and pleasure to have worked with. Regards Justin...
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
2 people found
this helpful
Chelsea was very professional in her work and helped me as much as she could to sell my property. Thank you Chelsea...
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Comment on agent fees
Fees were in line with most estate agents
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Mark was efficient in arranging a viewing and quickly securing the property at a price all parties were happy with. Overall, Mark and Michelle were both extremely diligent in helping me buy a property. They were always available to discuss things as and when they arose and always kept me informed of the status along the way. I would strongly recommend both Mark and Michelle whether buying or selling a property....
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
1 people found
this helpful
Spencer property services, and in particular Spencer Ferguson himself, provided an absolutely OUTSTANDING service that went above and beyond anything you'd expect from an estate agent. From the first point of meeting him to sell our place, it was clear that he was a cut above the competition. Throughout the exhausting process (due to issues with the property and Brexit) we found him to utterly professional, ethical and patient with all parties. He secured buyers for us at the top end of expectat...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
2 people found
this helpful
I am a landlord and I am using Spencer's services for almost an year. I am working closely with Tracey Ramsay and I want to share my amazing experience with her. I experienced huge problems with my first tenant who had left unexpectedly and without any notices in the 5th month of the tenancy. He had left a huge mess in my flat. Tracey offered me to deal with this problem and I left for a one week vacation to Rome. Once the tenant had surrendered the keys Tracey dealt with everything so the flat ...
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Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
I was very happy with the service Mark provided - he was up-front and supportive in helping us meeting various requirements from the vendor before our offer was accepted, and prompt to respond to any questions throughout the conveyancing process right up until completion. Highly recommended....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
2 people found
this helpful
Excellent team. Got the job done, always pressing to move matters forward whilst being diplomatic. Would use them again in a heatbeat....
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Comment on agent fees
Standard
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
2 people found
this helpful
I really can't rate Spencer highly enough him and his team really go out of their way to help clients and shows genuine concern for them. Excellent communication skills and can always be relied upon to respond quickly to queries and problems. Someone who really does go the extra mile. I would like to say a BIG THANK YOU for all your help in the sale of my house....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
2 people found
this helpful
Spencer negotiated a very fair price for our sale, kept things moving, and kept us up to date. We really appreciated his professional yet easy manner and felt he was both honest and on our side all the way through....
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Comment on agent fees
About the same as others.
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
1 people found
this helpful
I really can't rate Spencer highly enough. He really goes out of his way to help clients and shows genuine concern for them. Excellent communication skills and can always be relied upon to respond quickly to queries and problems. Someone who really does go the extra mile!...
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Comment on agent fees
Very reasonable and well deserved
Was this helpful? Yes
Jan 05,2017
Minithumbup
By:
Jan 05,2017
1 people found
this helpful
Mr Hewitt has been a great help in letting our flat. He has made the arrangements for it to be repaired and updated, and whilst these repairs seem to be still on-going we hope the expensive outlay will eventually be justified. He is always prompt and attentive, and a pleasure to do business with....
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Comment on agent fees
Hoping the fees will eventually be justified.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
Tenants found quickly, All staff members were courteous and helpful. Paperwork was completed quickly and efficiently. Questions were answered promptly...
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Comment on agent fees
Average
Was this helpful? Yes
Dec 24,2016
Minithumbup
By:
Dec 24,2016
1 people found
this helpful
Spencer was highly professional throughout the whole selling process and gets results. He was a pleasure to have working for the sale of my flat....
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Comment on agent fees
Good
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
373 6 614 16 256 4 258 2 31 8

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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please tell us.

Speak to our Manager, Sarah Flynn at sarah.flynn@glenmead.co.uk and if she is unable to resolve the issue please contact our Operations Director, Keith Cross at keith.cross@glenmead.co.uk
Last updated at 11:52 AM 06/01/2016 by allAgents

Awards won by Spencers Property Services

Individual Branch Awards

Woodford Green, IG8 0XE

London, E10 5PW

London, E17 3AL

London, E7 OEN

Ilford, IG1 4TD

London, E2 9QH

Firm rankings



Bethnal Green
471 Bethnal Green Road, London E2 9QH
(122)
Forest Gate
70 Woodgrange Road, London E7 OEN
(155)
Ilford
207 Cranbrook Road, Ilford IG1 4TD
(230)
show all branches (6)
Leyton
252 High Road, London E10 5PW
(262)
Walthamstow Central
163/165 Hoe Street, London E17 3AL
(380)
Woodford & Loughton
461 High Road, Woodford Green IG8 0XE
(401)

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