Spencer Munson Property Services
4.7/5, 159 reviews
94% recommended
89% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction



Property Features

Spencer Munson Property Services are a residential Lettings & Sales Agency.The team are based in South Woodford, London E18 and Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E18, IG8, E1, E4, E11 in both South West Essex and East London.Spencer ... show more Spencer Munson Property Services are a residential Lettings & Sales Agency.

The team are based in South Woodford, London E18 and Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E18, IG8, E1, E4, E11 in both South West Essex and East London.

Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that his ever expanding Lettings, Property Management and Sales teams share his personal approach and commitment to professionalism, reliability and great customer service.
Spencer Munson Property Services | Spencer Munson Property Services - residential property throughout Loughton, South Woodford and surrounding areas

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 89% 93% £148,000 £742,000
Lettings 100% 87% £650 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 0 67 8 27 0 20 0 2 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Spencer Munson Property Services Branches (view all 2)

“Mr Spencer was warm and welcoming to us.Excel......”

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Feb 14,2024
Minithumbup
Spencer
Anni
By: 'Samantha'
Feb 14,2024
0 people found
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Mr Spencer was warm and welcoming to us.Excellent customer service. The agency ensured we had a smooth transition into our new home. We are very thankful Spencer for his dedication and service....
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“Great Service...”

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Feb 14,2024
Minithumbup
By: 'Intel'
Feb 14,2024
0 people found
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Brogan was very nice to us and followed up to ensure viewings were available to us once one was not successful.Mr. Spencer was warm and welcoming to us. Annie was great in showing us the property we obtained. The agency was overall professional and ...
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“Very friendly and professional people....”

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Nov 30,2023
Minithumbup
Annie
By: 'Patricia Henrye'
Nov 30,2023
0 people found
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Very friendly and professional people. I was very nervous as it was the first time that I Rented my property. Spencer gave me some tips Anni was very thorough and always returned my calls or answered my emails Would chose to use they services again...
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“I have been using Spencer Munson for a number......”

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Oct 29,2022
Minithumbup
Anni
By: 'Tony'
Oct 29,2022
0 people found
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I have been using Spencer Munson for a number of years and have found them very professional. Spencer and his team have been particularly helpful and efficient recently when I have had some issues with my tenant....
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“Property review 11 Smart's Lane...”

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Aug 02,2022
Minithumbup
Annie
By: 'Stuart'
Aug 02,2022
0 people found
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Annie was knowledgeable about the property, honest and understood the local housing market well. Her personality was personable and engaging....
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“Fantastic Team- So professional...”

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Jul 26,2022
Minithumbup
By: 'Maddie'
Jul 26,2022
0 people found
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Fantastic team- I have never had the pleasure of being under the management of such a good organisation. The communication between the entire team and their contractors is really good. I have had to report issues with leaks and breaks in the home via FixFlo (...
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“Mark Deudney at Spencer Munson provided great......”

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Dec 24,2021
Minithumbup
Mark
By: 'EW'
Dec 24,2021
0 people found
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Mark Deudney at Spencer Munson provided great advice, tips, recommendations and support. Communication was always excellent. The guidance during the process of purchasing my house was clear and always helpful. Excellent estate agent....
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“Renting in Loughton...”

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Dec 17,2021
Minithumbup
Spencer
By: 'K'
Dec 17,2021
0 people found
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Spencer was extremely helpful in sorting out this tenancy. It works really well when they manage the whole process. They are very knowledgeable about renting in the local area and very happy to give ongoing advice and support. We found the rental process very straightforward ...
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“Excellent service. I found the team at Spence......”

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Dec 15,2021
Minithumbup
By: 'Mark W'
Dec 15,2021
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Excellent service. I found the team at Spencer Munson really helpful and made selling our property a smooth process. Thank you...
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“A truly exceptional, personal service.The s......”

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Oct 15,2021
Minithumbup
Mark
By: 'Jason Yantin'
Oct 15,2021
0 people found
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A truly exceptional, personal service. The sale of our house and the lengthy period it took for us to find our new home couldn't have been managed and supported better by Mark. He was clear, concise, supportive and knowledgeable throughout. Thank you so much for ...
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“My wife and I are both very impressed with, a......”

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Aug 25,2021
Minithumbup
Spencer
By: 'sophie'
Aug 25,2021
0 people found
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My wife and I are both very impressed with, and appreciative of, the service levels demonstrated by Spencer Munson's sales & lettings team. The lettings team managed our rental property for 7 years while we were overseas. Their sales team (led by Mark Deudney) then sold the ...
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“Absolutely outstanding Service from Spencer M......”

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Jun 26,2021
Minithumbup
Mark
By: 'Jacqi'
Jun 26,2021
0 people found
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Absolutely outstanding Service from Spencer Munson. Living abroad and selling a property in the UK has it's challenges, however, Mark and the team at SM went above and beyond to make this as seamless as possible and totally stress free. Mark's ability to navigate the ...
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“me and my girlfriend we tried to rent a 1 bed......”

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Jun 21,2021
Minithumbdown
By: 'Daniel'
Jun 21,2021
0 people found
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me and my girlfriend we tried to rent a 1 bed flat from this company, we`ve seen the property, we were pleased of what we have seen and, as the agent, Elliot, has told us, we've sent an email stating that we want to rent ...
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“Material help to move things along in my house purchase...”

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Apr 06,2021
Minithumbup
Mark
Carol
By: 'Andrea'
Apr 06,2021
0 people found
this helpful
Mark Deudney and his team (specially Carol and Sharon) were fantastic during my house purchase. They truly acted in the best interest of the transaction itself, working incredibly hard (and being patient with my endless calls and emails) to move things along and to act ...
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“Been using Spencer Munsons for 14+ yrs...”

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Mar 14,2021
Minithumbup
Spencer
By: 'Philip'
Mar 14,2021
0 people found
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To date we have been using Spencer Munsons for over 14 years as our lettings management company for our London apartment. During this time we have had only one short void period due to the tenant having to return home (abroad) after a family crisis, which ...
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“Exceptional Service...”

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Sep 22,2020
Minithumbup
By: 'Jean'
Sep 22,2020
1 people found
this helpful
Being new to the area and to renting I needed help at each stage of the process. The staff at Spencer Munson in Loughton were patient, informative and friendly throughout. I would be happy to recommend their services based on the level of care taken ...
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“My wife and I bought our second property thro......”

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Feb 25,2020
Minithumbup
Mark
By: 'Marco'
Feb 25,2020
0 people found
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My wife and I bought our second property through Spencer Munson (Loughton) and, although the transaction wasn't the smoothest and took almost a year (not the agency's fault), we always felt we were in good hands. Always there to advice when needed and ready to ...
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“I have just sold a flat through Spencer Munso......”

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Feb 03,2020
Minithumbup
Mark
By: 'Ian'
Feb 03,2020
0 people found
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I have just sold a flat through Spencer Munson and was very pleased with the efficient way they dealt with the sale. We were very impressed with the way Mark Deudney handled the sale he was always available to answer any questions and it all ...
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By: Mark Deudney
Feb 03, 2020
View all comments (1)
Thank you for your kind words. We try hard to keep sales moving forward and updating the owners and buyers and am pleased that everything went so smoothly with your sale. ...

“Good communication and service and were helpf......”

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Jan 06,2020
Minithumbup
Mark
By: 'g'
Jan 06,2020
0 people found
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Good communication and service and were helpful through the stages to completion, I would recommend them for sales and lettings....
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“Dont use them! Not professional!!...”

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Nov 12,2019
Minithumbdown
Spencer
By: 'P'
Nov 12,2019
1 people found
this helpful
Dont use them! My partner and I are using them for over year and a half and had problems with our extractor fan in the bathroom since we entered the property. From the first month we asked them to repair it. nothing Has happened, we ...
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“STAY AWAY! I trusted the positive comments I......”

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Sep 13,2019
Minithumbdown
Anni
By: 'Ahmet'
Sep 13,2019
1 people found
this helpful
STAY AWAY! I trusted the positive comments I read here before we rented a place through Spencer Munson in July. Don't make the same mistake as our experience with them has been nothing but a DISASTER! When we viewed the property, we noticed there were ...
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“Renting with Spencer Munson was a frustrating......”

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Aug 19,2019
Minithumbdown
By: 'Nida'
Aug 19,2019
2 people found
this helpful
Renting with Spencer Munson was a frustrating experience from beginning to end. 1. When we first put a holding deposit to rent our flat we were told we had to get dozens of documents together, including mortgage statements from parents and a contract from a future ...
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“Superb, efficient, good for value, caring and professional service from letting to sale....”

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Jul 11,2019
Minithumbup
Spencer
By: 'Julie'
Jul 11,2019
0 people found
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I have had a relationship with Spencer Munson for the past 12 years. We bought our flat in London and we live in the Midlands. Of course this quite a distance and Spencer has supported us throughout the years. We bought our flat to rent out ...
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“Great customer service and efficient...”

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Jan 03,2019
Minithumbup
Mark
By: 'Ria'
Jan 03,2019
0 people found
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Mark was very helpful during our house purchase. He always responded in a timely manner and kept us well informed throughout the process. We would definetely recommend using this agent they provide great customer service....
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“First Class...”

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Dec 28,2018
Minithumbup
By: 'batterseadog'
Dec 28,2018
0 people found
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Thoroughly recommend this professional, accurate, thorough and caring team. As a landlord you could not ask for a better service, never a days worry in all the years I've been with them....
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Comment on agent fees
No better or worse than any other agent, you get what you pay for
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“Letting and sales experience...”

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Dec 03,2018
Minithumbup
By: 'David'
Dec 03,2018
0 people found
this helpful
This agency provides a professional and personalised service. The letting of the property was without major issues and the subsequent sale was handled smoothly. Any issues were responded to and actioned without delay. They are also very nice people to deal with and I highly ...
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Comment on agent fees
Fees are reasonable and competitive
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“Fantastic service...”

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Nov 27,2018
Minithumbup
Mark
Anni
By: 'Adam'
Nov 27,2018
0 people found
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Bought a property through mark and anni who helped push things through to exchange quickly. Always available and very helpful....
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“First class service...”

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Oct 26,2018
Minithumbup
Mark
Anni
By: 'Mr'
Oct 26,2018
0 people found
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We chose Spencer Munson for firstly letting our property and then the sale. The process on both the sale and the two year let was extremely clear and efficient from start to finish, Anni dealt with any concerns our tenants had and fed through to ...
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Comment on agent fees
Very good
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“Absolute pleasure......”

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Oct 23,2018
Minithumbup
Carol
Anni
By: 'Jemma'
Oct 23,2018
0 people found
this helpful
The guys were fantastic and took the stress out of moving, very professional and friendly. We dealt with Carol and Anni and it was a pleasure from start to finish, thank you both...
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“An excellent service from Mark and the team. Any queries ......”

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Aug 24,2018
Minithumbup
Mark
By: 'Alison'
Aug 24,2018
0 people found
this helpful
An excellent service from Mark and the team. Any queries were answered quickly and great advice given. We had a baby and a dog to deal with whilst viewings were taking place and Spencer Munson made it painless. A realistic valuation was given which meant ...
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Comment on agent fees
Fees were very reasonable and definitely reflected the advice and support given.
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Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 27/10/2017 by allAgents

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