Spencer James Residential
4.8/5, 202 reviews
99% recommended
100% sales valuation accuracy
85% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Spencer James Residential specialises in all aspects of residential lettings, sales and property management in the prime development area of the Docklands, East London. Formed in 2002 and headed by James Bisset, our qualified team has over 40 years combined experience in the property industry. We match the most suitable properties to ... show more Spencer James Residential specialises in all aspects of residential lettings, sales and property management in the prime development area of the Docklands, East London. Formed in 2002 and headed by James Bisset, our qualified team has over 40 years combined experience in the property industry.

We match the most suitable properties to our clients’ requirements through our network of institutional and private contacts. Individual property owners, institutional investors and landed estates come to us for a personal, independent service aimed at maximising returns by attracting and retaining high calibre, reliable tenants.

We’re serious about the pivotal role we play between our landlords and tenants; buyers and sellers. Our clients are assured in the knowledge that we work under an approved code of practice, due to our memberships with recognised industry bodies including: the Association of Residential Lettings Agents (ARLA); the National Association of Estate Agents (NAEA); and the Property Ombudsman (Sales and Lettings).

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Latest Reviews

 View all Reviews 202
12th Jan 2021
reviewed by 'Kent O'
“Property was let very quickly with long standing tenants; Guidance and advise was provided throughout from start to finish as ......”
26th Sep 2020
reviewed by 'Andrew'
“A brilliant service, very friendly, always helpful, honest advice, found excellent tenants very quickly and took on all the hard ......”
3rd Aug 2020
reviewed by 'Noar'
“Spencer James is an agency that is very understanding. Everyone who works there listen to you and are very helpful....”
21st Jul 2020
reviewed by 'Vay'
“I have been with Spencer James for 9 years and they have never failed to deliver. Andy is friendly, efficient and ......”
7th Nov 2019
reviewed by 'Vinod'
“Great team, excellent customer service. Special thanks to Andy for his professionalism and dedication. He's always there to help even ......”
1st Nov 2019
reviewed by 'James'
“Helpful staff with quick responses should you need anything. They find properties suitable for you at the best value for ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 85% £163,000 £582,500
Lettings 100% 99% £900 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
55 0 98 1 15 0 26 0 6 1
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 04:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Spencer James Residential Branches (view all 2)
London, E16
London, SW1W

“Property was let very quickly with long stand......”

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Jan 12,2021
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By: 'Kent O'
Jan 12,2021
1 people found
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Property was let very quickly with long standing tenants; Guidance and advise was provided throughout from start to finish as I was a first time landlord. Highly recommended....
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“A brilliant service, very friendly, always he......”

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Sep 26,2020
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By: 'Andrew'
Sep 26,2020
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A brilliant service, very friendly, always helpful, honest advice, found excellent tenants very quickly and took on all the hard work all for a very fare fee. I believe also provided the tenants with excellent service....
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“Spencer James is an agency that is very under......”

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Aug 03,2020
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By: 'Noar'
Aug 03,2020
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Spencer James is an agency that is very understanding. Everyone who works there listen to you and are very helpful....
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“Excellent agency!!...”

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Jul 21,2020
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Andreas
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Ashleigh
By: 'Vay'
Jul 21,2020
0 people found
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I have been with Spencer James for 9 years and they have never failed to deliver. Andy is friendly, efficient and reliable. His professionalism and attitude has brought us great tenants and nothing seems too much trouble for him. I would highly recommend SJ!...
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“Great team, excellent customer service. Spec......”

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Nov 07,2019
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By: 'Vinod'
Nov 07,2019
0 people found
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Great team, excellent customer service. Special thanks to Andy for his professionalism and dedication. He's always there to help even beyond the call of his duty....
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“Spencer James Estate Agents...”

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Nov 01,2019
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By: 'James'
Nov 01,2019
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Helpful staff with quick responses should you need anything. They find properties suitable for you at the best value for money....
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“5 star service...”

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Oct 31,2019
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By: 'Bruno'
Oct 31,2019
1 people found
this helpful
I have been with us agency for 5 years and they have never let me down on any occasion. They are approachable and understanding, and very quickly come to your help when needed. Andy in particular was very knowledgeable and friendly to deal with. Strongly recommend!...
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“I rented an apartment through the agency and ......”

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Oct 29,2019
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By: 'Olawale'
Oct 29,2019
1 people found
this helpful
I rented an apartment through the agency and got good professional service. They answer calls immediately and are very professional. They were also able to resolve the few issues I had quickly. Andy is exceptional and very helpful in making my settling into the area ...
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“The best letting manager...”

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May 09,2019
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By: 'Crystel'
May 09,2019
0 people found
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Andy was very helpful and he ensure that our property documentation would go smoothly. He is the best , he always check up on us how we doing and he is a person who cares for their tenant!! Very thankful...
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They deserve all the fees !!
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“Amazing Agent...”

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Apr 12,2019
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By: 'CP'
Apr 12,2019
0 people found
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Andy was super helpful and efficient during the move in process which is usually quite stressful. Really happy with the apartment, it's exactly what I was looking for...
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“Mr...”

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Jun 25,2018
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By: 'Alex'
Jun 25,2018
0 people found
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Most estate agents leave people wondering what they got for the fees that they have paid. Not so the Spencer James Residential . From start to finish, professional, efficient, honest and straight talking. They tell you what should be done, tell you when and how it ...
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Comment on agent fees
Much cheaper than the usual estate agents.
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“Great service...”

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Jun 14,2018
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By: 'Steve'
Jun 14,2018
0 people found
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Bought my flat from them 6 years ago and family recommended them to rent out the flat. Great service, quick to respond and deal with any issues with properly or tenants. Saved me a few quid as well fixing minor issues without expensive tradesmen. Would recommend ...
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Comment on agent fees
Fees a reasonable, management recommend if you are first time landlord. Fees are transparent.
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“Trusted estate agent...”

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Jun 11,2018
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By: 'Mey'
Jun 11,2018
0 people found
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If you are looking for an estate agent to let out your property, look no futher. Andy Panteli from Spencer James is trusted, reliable and efficient. He will take care of your landloard needs and deal with tennants professionally. Highly recommended by family and friends....
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Comment on agent fees
Very reasonably priced fees. No hidden charges.
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“Quality Service!...”

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Jun 11,2018
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Ashleigh
By: 'Elliot'
Jun 11,2018
0 people found
this helpful
Spencer James but more specifically, Ashleigh, was of great support during both the move-in and moving-out period. The service was friendly, helpful and accommodating at all times and I truly felt that Ashleigh put the needs of the tenants at the forefront. Would 100% recommend to ...
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Comment on agent fees
Standard London prices
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“Great service...”

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Jun 06,2018
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By: 'Keni'
Jun 06,2018
0 people found
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The agent is very good. Especially Andreas, very knowledgeable about the whole area. Very nice and polite. Always ready to help out. Always there to sort out issues....
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Comment on agent fees
Good
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“Brilliant service from Andy and Spencer James...”

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Jun 01,2018
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By: 'Rita'
Jun 01,2018
1 people found
this helpful
Andy, our estate agent was very professionally, friendly and super helpful from showing us the flat, living there and vacating the flat. The process was done efficiently due to Andy's professionalism and helpfulness. He always went above and beyond to help and explained everything to ...
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Comment on agent fees
I think their fees are reasonable compared to other estate agents in the same area.
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“Brilliant...”

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Apr 30,2018
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By: 'Yusuf'
Apr 30,2018
0 people found
this helpful
We viewed a few properties with Andy until we found the perfect one. He was brilliant with the whole moving in process and ensured everything went seamlessly. Andy was really helpful with helping us find the right flat in the exact area we wanted and ...
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Comment on agent fees
The fees were normal for London
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“Rental...”

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Apr 23,2018
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By: 'JM'
Apr 23,2018
0 people found
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I have used Andy at Spencer James every time I have needed to let my property, and have always found him helpful, friendly, informative and able to obtain a good calibre of tenant....
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Comment on agent fees
Always competitive
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“Highly Recommend!!!...”

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Apr 20,2018
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By: 'Raii'
Apr 20,2018
0 people found
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We were looking for a new flat and had viewed a few with Andy before he found us the perfect one. He was very professional yet approachable and guided us through the whole process efficiently. He definitely went above and beyond to help us with ...
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“Most helpful agent...”

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Apr 16,2018
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By: 'Tina'
Apr 16,2018
0 people found
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Got the flat we were dreaming of thanks to Andy! He was really helpful throughout the process. There's a few stuff to change / fix and Andy is taking care of everything. Really recommend Spencer James Residential...
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“Refurb - Rent - Sale of property...”

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Apr 12,2018
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By: 'stel'
Apr 12,2018
0 people found
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Andy managed the refurbishment of my 2 bedroom flat with great professionalism. Within 1 month the property was fully refurbished with new carpets, kitchen, paint and furniture throughout which enabled me to rent it out for the maximum price ensuring I received a great ROI. A year ...
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Comment on agent fees
good
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“Only estate agent to use...”

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Apr 12,2018
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By: 'Janine'
Apr 12,2018
1 people found
this helpful
Andy has provided over and above the level of service one would expect from any estate agent. Estate agents sometimes don't get good press and Andy was able to dispense the reservations I had. His professional advice with taking on new tenants was invaluable. For ...
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Comment on agent fees
Good, very competitive and worth paying for the service.
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“SJ...”

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Apr 12,2018
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Ashleigh
By: 'Yury'
Apr 12,2018
0 people found
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I first came across SJ in 2008 when they helped me to buy my first property. Since 2014 they have been managing 2 flats for me and I never had any issues with the agency. Andy is brilliant. He will go the extra mile to help you with ...
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Comment on agent fees
Very competitive
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“Andy support was immense during our stay in Canada water ......”

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Feb 15,2018
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By: 'Karthikeyan'
Feb 15,2018
0 people found
this helpful
Andy support was immense during our stay in Canada water house for more than a year. Their service and maintenance are always at high notch. Best part is he is transparent and trust worthy in all our communication. When we are back in UK again ...
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Comment on agent fees
Nominal
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“We only had two days in London to find a ......”

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Jan 10,2018
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By: 'Charlotte'
Jan 10,2018
0 people found
this helpful
We only had two days in London to find a property after relocating from Manchester. Andy was very accommodating in arranging viewings at short notice. Any issues moving in were quickly resolved and the flat was redecorated at a high level. Andy even helped with ...
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Comment on agent fees
Fees average with competitors
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“If you are looking for an honest estate agent who ......”

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Dec 19,2017
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By: 'Sola'
Dec 19,2017
0 people found
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If you are looking for an honest estate agent who will pull out all the stops to ensure you get a good deal look no further than Andy. I've known Andy since 2011, he helped me get my first flat and was simply amazing. Fast forward 5 ...
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Comment on agent fees
The fees are fair
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“they are very attentive and helpful, I like to give 10 ......”

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Nov 19,2017
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By: 'Deivid'
Nov 19,2017
0 people found
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they are very attentive and helpful, I like to give 10 stars. thanks for everything from the visit to the house even in the resolutions of the small problems...
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Comment on agent fees
it is ok, good
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“When I decide to rent this house, I receive a ......”

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Nov 18,2017
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By: 'Janet'
Nov 18,2017
0 people found
this helpful
When I decide to rent this house, I receive a professional service from Andy. He is very responsive, and also give me good advices all the time. Highly recommend. Thanks Andy...
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“Last September we were newcomers to London in urgent need ......”

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Oct 11,2017
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Ashleigh
By: 'Natali'
Oct 11,2017
0 people found
this helpful
Last September we were newcomers to London in urgent need of an apartment. I was lucky to meet Ashleigh. Due to her efficiency our moving in and all the related procedures were smooth and timely. The tenancy year passed quickly. And again we were lucky ...
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“Andy helped me quickly move into a house in Felixstowe ......”

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Sep 27,2017
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By: 'Prasanna'
Sep 27,2017
1 people found
this helpful
Andy helped me quickly move into a house in Felixstowe court...the turn around time since I showed interest was just 3 days..he was very professional and responsive , even after the move in any issues were quickly resolved. Overall it has been a good experience...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:05 AM 07/04/2016 by Thomas Cann

Awards won by Spencer James Residential

Individual Branch Awards

London, E16


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