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    Laura Lucas
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    Martin lambert
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    James mearman
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    Martin lambert
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    James mearman
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    Nancy Kearney
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    Hannah Wells
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Mar 24,2017
Minithumbup
Hannah Wells
By:
Mar 24,2017
0 people found
this helpful
I was very happy with the service I received from Snellers in Hampton Hill. They made a potentially stressful process very easy and hassle free with their swift, professional manner. The lettings consultant, Hannah Wells, was particularly courteous and helpful....
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Comment on agent fees
The fees were not as much as I expected, nor were they as much as I'd been quoted from other agents.
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By: Asma
Mar 27, 2017
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Dear Nick, Thank you very much for your review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Asma Chughtai Customer Relations Manager ...
Mar 22,2017
Minithumbup
Nancy Kearney
By:
Mar 22,2017
0 people found
this helpful
Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She very quickly helped me understand the type of property and spec I was after and was an absolute credit to Snellers. In addition, Nancy went above and beyond to ensure we attained all of the requirements we were after e.g. adding a d...
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Comment on agent fees
Good value
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By: Marilyn
Mar 23, 2017
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Dear Nick, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Head of Customer Relations ...
Mar 01,2017
Minithumbdown
Martin lambert
James mearman
By:
Mar 01,2017
0 people found
this helpful
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter. I meant to put 0 star but could not. Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal. In august 2015 we signed a 3 years lease. Events in life made that we had to leave the country after only 18 months. SO we gave two months notice to Snellers. We signed a contract stipulating that should we break the lease before the end d...
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Comment on agent fees
Bad of course
Was this helpful? Yes
By: Marilyn
Mar 01, 2017
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Dear Antoine, We note your comments in your review. I have passed this onto our Area Director Jamie Hearne who will be in contact with you directly. Kind regards, Marilyn Head of Customer Relations. ...
Sep 29,2016
Minithumbdown
Martin lambert
James mearman
By:
Sep 29,2016
0 people found
this helpful
I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my bath room and kitchen kitchen cupboard door almost knocking me out after 6 months going on and on at snellers to come and fix everything that was wrong years before I moved in. My flat mate at the time clearing didn't keep on top of things which is why they ...
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Comment on agent fees
PLEASE EVERYONE AVOID.
Was this helpful? Yes
By: Marilyn
Dec 06, 2016
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Dear Evie, I am aware that our Snellers Lettings Director has tried to contact you regarding your review and the concerns you have raised. Should you wish to speak to us further please email marilynplews@customerrelationsteam.co.uk. Kind regards, Marilyn Plews Head of Customer Relations. ...
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
1 people found
this helpful
Dreadful. I know standards are low out there for a variety of reasons but Snellers are right ahead in the competitive race to the bottom. They do the superficial stuff quite well sometimes, but are hopelessly disorganised, and fundamentally incompetent. Part of the problem is they are part of a wider organisation (Thamesview) which is the same company under different names (Hamptons, Dexters). To be fair, they don't explicitly hide this fact, but it does mean it's often hard to find anyone to ta...
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What agent could do to change your mind?
high, but seemingly they all are.
Attached Files
Comment on agent fees
high, but seemingly they all are.
Was this helpful? Yes
Sep 10,2015
Minithumbdown
Laura Lucas
By:
Sep 10,2015
1 people found
this helpful
When I moved in, the entrance phone were broken. It took 10 months of constant chasing to get these cheapskates to agree the cost of replacing it though I reported it immediately. This involved them sending three separate electricians round - the first one they lost his report. Second one didn't have the right replacement handset when he turned up. I had a similar problem when the cheapo heater they had installed crapped out - an absolute nightmare and lengthy delays getting it sorted in the...
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What agent could do to change your mind?
Everything they did was shockingly mediocre. Everything would have to have been done differently
Attached Files
Comment on agent fees
Scammy - but then all agents are these days
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Snellers Hampton Hill branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Jan 18,2015
Minithumbdown
By:
Jan 18,2015
4 people found
this helpful
Very bad customer service. Sarah shouted at me and abused me during the course of a negotiation when I was trying multiple illustrations. She made me feel as if I was inferior....
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By: A N
Jan 12, 2016
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Hi there, sorry to hear of the problems that you've all been having with snellers, been having problems with their property management team for 8 months now, everything from refuse, water pressure, leaking in the skylight, as with an nice statement, inventory problems, which still haven't been resolved!!! We got the same Someone will get back to you, but 8 mo the on, nothing, and we had to pay for inventory check, which was one of the biggest jokes I've ever been involved in! The biggest thing ...
Oct 07,2014
Minithumbdown
By:
Oct 07,2014
5 people found
this helpful
Avoid! I was trying to buy a property through them. They didn't pass my offers, just kept saying that I should offer more....
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Was this helpful? Yes
By: Marilyn Plews
Oct 14, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Snellers branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...



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