We are a local, independent firm specialising in Residential Lettings and Property Management in Guildford, Leatherhead, Dorking and surrounding areas. As specialists we are fully focused on the priorities and needs of Landlords and Tenants, and unlike estate agents, our loyalties are not divided by dealing with property sales and mortgages.
Smith & Winborn

PO Box 112
Effingham,East Horsley
Surrey
KT24 5YE
01372 750647

Website not available

Properties for Sale
Properties to Rent

“Helpfull and accommodating...”

Oct 12,2018
Minithumbup
By: 'P. I.'
Oct 12,2018
0 people found
this helpful
We used SWR as our agency for two years. Initially David asked for our price range as well as what preferences we had for our letting. He then showed us a selection across our price range. Which we then settled on a house we liked. ...
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Comment on agent fees
From what I recall they were reasonable and in line with what all the other agencies were charging if not cheaper than some of the bigger agencies.
Was this helpful? Yes

“Good agent, but paperwork mistakes...”

Sep 27,2018
Minithumbup
By: 'TS'
Sep 27,2018
0 people found
this helpful
Two of us three student tenants had agreed with David, the lettings agent, that we would pay a rent advance instead of going through the process of nominating a guarantor. Several months before the start of the tenancy, we and the landlord signed an AST ...
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Comment on agent fees
Very reasonable fees, although there is no discount for not using a guarantor (some lettings agencies will then waive the guarantor referencing fee).
Was this helpful? Yes
By: David
Oct 11, 2018
View all comments (1)
Many thanks for your feedback. Apologies again for the error at the start of the tenancy, completely my fault, my maths clearly let me known on this occasion. I hope you enjoyed your year at the house. Just to add though, our current fees are lower for tenants without Guarantors. ...
May 29,2014
Minithumbdown
By: 'A student with standards!'
May 29,2014
2 people found
this helpful
After reading all the coments on the review site, I can without a doubt state I will not be using this company. It is ubuntedly clear this company are focused on their landlords and do not respect students, which I am one of. All comments ...
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Was this helpful? Yes
By: Past tenant
Jul 14, 2014
View all comments (2)
One of the reasons people may not come to you directly is due to the fact there is a lack of communication on your part throughout a contract. It is difficult enough to try to get an item fixed, and after having to wait 6 months for this to be done, let along trying to complain. What are you going to do if clients or tenants complain? Brush it under the table, whereas a website like this allows everyone to read through both the positive and negative comments, and your disgusting responses and ma ...
May 21,2014
Minithumbup
By: 'Ch1pp'
May 21,2014
0 people found
this helpful
I have rented a property in Guildford for the past 2 years through David Rolph, who personally showed me and my house rates round multiple properties in the area. Both tenancies were efficiently organised and the quality of the properties has been excellent....
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Was this helpful? Yes
May 08,2014
Minithumbup
By: 'Adam'
May 08,2014
0 people found
this helpful
David has always asserted himself in a professional manner and is a very friendly person to get along with. He has always given us enough notice when performing house viewings and has been extremely pro-active in solving any house problems, such as a broken gate ...
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Was this helpful? Yes
Mar 18,2014
Minithumbdown
By: 'WARNING - DO NOT USE'
Mar 18,2014
5 people found
this helpful
When looking for somewhere to for our second year at University we were informed by David Rolph that he had many properties we could look at. He's a good salesman I'll give him that - talking up all the properties - spacious and great value ...
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Was this helpful? Yes
By: David Rolph
Aug 13, 2014
View all comments (1)
I am David Rolph, I deal with many hundreds of students each year and I have to say, I thoroughly enjoy it, however, just occasionally things go wrong. The tenants in question I found to be really nice throughout the tenancy so was a little disappointed to read that the feelings weren't mutual, however, I can see why they ended up being disappointed. Any issues were dealt with very quickly, however, they will have you believe differently It is true, the house was not perfect when they moved in, ...
Sep 25,2013
Minithumbdown
By: 'UpsetTenant'
Sep 25,2013
5 people found
this helpful
We had been trying to contact them, as student tenants, for a very long time regarding broken items, plumbing being poor and we were told that it would be "Taken care of" however, it never was. We understand that it is hard to ...
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What agent could do to change your mind?
Had more staff on hand as there only appeared to be one person managing very many properties and therefore timing was insufficiently handled for what needed to be done.
Attached Files
Was this helpful? Yes
May 21,2013
Minithumbdown
By: 'VERY UNHAPPY TENANT!'
May 21,2013
4 people found
this helpful
This letting service is a waste of time. From the start they provided us with incorrect information and this carried on to the the end of the contract. They do not respond to any forms of communication promptly, however, e-mail seems to get a better ...
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What agent could do to change your mind?
Be better!
Attached Files
Was this helpful? Yes
By: Steve
May 21, 2014
View all comments (4)
Potential Tenant, I think the lack of response from the tenant is deafening! ...
Mar 22,2013
Minithumbup
By: 'G. Kew'
Mar 22,2013
0 people found
this helpful
I have used S & W even when Mr. Smith was working on his own, since 2003. In a decade I have been consistently impressed with his professionalism & rigour, which is why I return time after time. He is scrupulously fair between landlord & tenant. ...
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Was this helpful? Yes
Aug 04,2012
Minithumbup
By: 'Jack'
Aug 04,2012
0 people found
this helpful
Dealt with any problems quickly and treated us fairly in dealings with the landlord (unlike many other agents out there!)...
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Was this helpful? Yes
Jul 16,2012
Minithumbup
By: 'gerard'
Jul 16,2012
0 people found
this helpful
Rented an apartment from David & co. Found them honest, upfront and very easy to deal with. Compared to the horrors we went through with previous letting agents such as GP, who tried to throw us out in the middle of december in snow with 2 ...
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Was this helpful? Yes
Jul 14,2012
Minithumbup
By: 'Zayn'
Jul 14,2012
0 people found
this helpful
I have used SWRL for 2 years of a student house rental, with the current year due to finish this August. The company provides a professional and thorough service for check in/check out. Plenty of notice was provided when an agent required to visit/access ...
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Was this helpful? Yes
Mar 01,2012
Minithumbup
By: 'Landlord'
Mar 01,2012
0 people found
this helpful
As a landlord, I find David Rolph very professional, friendly and knowledgeable about the business. I have never had a complaint from my tenants (mostly students) with regards to SWR and we are now increasingly having tenants that would like to stay in the same ...
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Was this helpful? Yes
Dec 03,2011
Minithumbup
By: 'Ian Smith'
Dec 03,2011
0 people found
this helpful
I thought I would write this review in the capacity of someone who is indirectly impacted by the service by Smith & Winborn and the tenants that occupy my wife's student let houses. My wife has used this agency for two years now. In two ...
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Was this helpful? Yes
Oct 16,2011
Minithumbup
By: 'Bijan'
Oct 16,2011
0 people found
this helpful
I have a few houses that are managed by Smith & Winborn and I am extremely happy with the way they are dealing with my properties, with me and with my tenants. I am very busy with another business and therefore have very limited time ...
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Was this helpful? Yes
Aug 18,2011
Minithumbup
By: 'Michael Billinghurst'
Aug 18,2011
1 people found
this helpful
We have used the services of this Letting Agent at least fifteen times and have always found them to be professional at all times. The level of professional advice, to referencing, to inventories, across the board, Smith, Winborn & Rolph have given the utmost help. ...
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Was this helpful? Yes
Aug 16,2011
Minithumbdown
By: 'RedDove'
Aug 16,2011
5 people found
this helpful
Unsurprisingly it's only really the landlords who've left positive reviews, as has been mentioned by others, they only have the landlord's interests at heart, it's all about the £££!...
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Was this helpful? Yes
Aug 11,2011
Minithumbup
By: 'diva'
Aug 11,2011
0 people found
this helpful
Integrity, honest and reliability count for a massive amount in these days of phone hacking and corruption - and thankfully this company has these qualities. I'd be happy to use them again./...
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Was this helpful? Yes
Jul 27,2011
Minithumbdown
By: 'Sam5'
Jul 27,2011
5 people found
this helpful
This was a thoroughly appalling agency. It would seem they are driven by the landlords whom they represent. Untrustworthy with data and basic property maintenance. The closing report highlighted problems which had been identified in the report for the previous tenants. None of the items ...
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Was this helpful? Yes
By: CyberServices | Tim
Mar 25, 2015
View all comments (4)
Dear representative of Smith&Winbourne, The property ombudsman, Association of Renting and Letting Agents and The University of Surrey are currently investigating Smith&Winbourne regarding contrctual misconduct. Also, owing to recent discrepencies with the transparency of certain tennant's contracts, the ASA have bee duly in informed of misadvertising. Furthermore, certain comments on this medium are deemed by Trading Standards as threatening. Furthermore, obtaining someone's ...
Jul 20,2011
Minithumbup
By: 'P. B.'
Jul 20,2011
0 people found
this helpful
I have used the services of Smith and Winborn for about four years continuously and I have been totally satisfied and continue to be. I am at a loss as to understand some of the comments I have read. All of my tenants past and ...
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Was this helpful? Yes
By: Paula Backhouse
Aug 16, 2011
View all comments (1)
Interesting.. 3 positive reviews appear on the same day after years of nothing? actually... that isn't interesting, it's obvious. Nice try guys x ...
Jul 20,2011
Minithumbup
By: 'Lesley King'
Jul 20,2011
0 people found
this helpful
I wish I had found this company earlier! As a novice landlord, Smith & Winborn have been a God send for us. They have now provided us with our 3rd set of tenants and are relentless in providing us with a quality service. Previously we ...
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Was this helpful? Yes
Jul 20,2011
Minithumbup
By: 'C. Payne'
Jul 20,2011
0 people found
this helpful
I can't speak for everyone who has ever had dealings with Smith & Winborn but my experience with them has been nothing like what I am reading here. The estate agent that we dealt with was very helpful and not at all rude, he was ...
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Was this helpful? Yes
Jul 06,2011
Minithumbdown
By: 'Tim85'
Jul 06,2011
5 people found
this helpful
Absolutely abismal agency, avoid at all costs. The agents are rude and obnoxious and provide little to no support to tenants with unresponsive landlords. Their dealings are \\\"shadey\\\" to say the least, especially during the tenant referencing phase, they require a lot of ...
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Was this helpful? Yes
By: Tim85
Aug 16, 2011
View all comments (2)
Steven - I have chosen not to give you my real name for good reason; i am intimidated by your agency's business practices. as lead tenant I was given notification of viewings, but repeatedly with less than 24hrs notice, I've kept these texts (Which specify a "sent time" as well as the proposed "viewing time" should further investigation be required). However our deposits have since been regained so this review serves only as a warning to other prospective tenants. as fo ...
Jun 22,2011
Minithumbdown
By: 'Bonza'
Jun 22,2011
5 people found
this helpful
What rude, ignorant and poor customer service! I wouldnt even give them 1 star. dont ever use this company, if you can call it that. They dont even have an office or website! The emails you receive from him are rude, and incite anger. I have ...
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Was this helpful? Yes
By: Steve
Apr 14, 2012
View all comments (1)
It's a shame these people are allowed to make anonymous comments based on no real fact and just their personal feelings. Some prospective tenants we deal with are quite rude, and students can be particularly useless when it comes to reading the documents we send them. They then get upset because of their mistake and write these ludicrous comments. Whoever you are, please give the office a call! ...
Apr 13,2011
Minithumbup
By: 'WH'
Apr 13,2011
1 people found
this helpful
Pretty good, in comparison....
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Was this helpful? Yes
Mar 09,2011
Minithumbdown
By: 'Person'
Mar 09,2011
5 people found
this helpful
This is not a review so much on the entire company, but just on one estate agent I had the misfortune of encountering - *****. Now I understand that estate agents are very keen to make a sale and be done with it. But this guy ...
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Was this helpful? Yes
By: steveswrl
Jul 19, 2011
View all comments (1)
Hello, I am Steven Smith, the Managing Partner for Smith & Winborn. I always have a problem with these unnamed comments as it does not give me the opportunity to investigate and reply. Clearly if there is any substance to your comments I would like to know, so please call me (01483 573483). Thank you. ...
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