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    Mark Bailey
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    Adam Newell
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    luke newell
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    Jessica Byrne
SmartMove is a strong, people-driven, independently owned estate agency firm that fully embraces the latest advances in technology and delivers a highly personal and ultimately professional service to buyer and seller alike.

147 Victoria Road
Aldershot
Hampshire
GU11 1JW
01252 317508

 
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Properties for sale
Properties for rent
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
I have rented by house through smartmove for several years and found them to be very professional. They have kept me informed of any issues at the property and delt with them promptly. When I sold the property I naturally went to smartmove who not only sold it for the price I wanted but found an invested who kept my tenants in place. I would use them again and have recommend them to friend and family....
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Comment on agent fees
Good
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Dec 02,2015
Minithumbup
By:
Dec 02,2015
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The smartmove team were fantastic! they sold our property within a week and at an amazing price!! we found them to be professional and pro active when selling our home. we reccomend them to anyone and will definately be using them again :)...
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Apr 15,2015
Minithumbup
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Apr 15,2015
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I have always been happy managing my rental properties privately until we had to move abroad due to job relocation. I was recommended to SmartMove through a work colleague who had past experiences with them. From the first meeting of Mark and Jessica in the office I was delighted with the advice they had given me. I did shop about a bit like any of us would however found that no other agent had the time of day for me unless I was to sign up with them there and then! Ha. After this, I came back t...
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Comment on agent fees
Set up fees were free! Fantastic service so worth the management fee that is charged - found this to be pretty similar across the board.
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Oct 29,2014
Minithumbdown
By:
Oct 29,2014
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These agents were absolute sharks. They failed to complete checks or look after the property at all. They told me they had found perfect tenants but didn't tell me that they let the place out to a large family of 3 kids even though it's only a one bedroom place. The ended up sleeping on mattresses in the living room and the place became filthy and riddled with bedbugs and fleas. The tenants broke items but the agents didn't care or do anything because even though they told me they were check...
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What agent could do to change your mind?
Behave like professional people.
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Mar 12,2014
Minithumbdown
By:
Mar 12,2014
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Smartmove were very hard to contact as they very rarely returned our calls. They were rude in their manner, obstructive and when we did manage to speak with them often could not give us the answers we requested. We ended up asking advice from the estate agent we sold through. They told us that they had continued to market the property we brought beyond where our offer had been accepted conditional of removing from the market. They made a stressful and complicated time of our life unnecessarily m...
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Jan 21,2014
Minithumbdown
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Jan 21,2014
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What a joke of a company, stay well away. I\'m currently in the complaint process, I\'ve won round 1 as they haven\'t got back to me, so I can further this,......
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What agent could do to change your mind?
This is the first property I have owned. Been living here for 5 years. I have been getting slightly concerned about the bad estimates of monthly charges, meaning we get a whacking great bill the month we usually go away. Silly little things like the fire / smoke alarms starting to beep in the halls. We reported a week before it was sorted and this was only because the alarm started going off early hours on a Sunday morning when we had to ring the emergency number to get it dealt with. Had it have been left, it would no doubt have been longer. Recently, there was an issue with a leaking pipe to the flat below us, causing wet mouldy walls. The water also was covering around 2ft under the stairs under the electric meters. It would of been either our flat or the flat above which was the cause. As we were not sure, we contacted peveral as this seemed to be quite urgent due to the water being near electrics etc to get the best advice. They said that I needed to call the next day as i used the emergency number. They also said that the lady that dealt with our property was away and we would have to wait.. I asked if someone could call me back, as it is something that needs sorting straight away. I called two evenings in a row, and then emailed a lengthy email the following day. This was around 3 weeks ago. I have not heard anything. You would think that after receiving 2 calls, and an email that they would at least follow it up Since emailing them, we found that it was the apartment above\'s responsibility. I have never known a company who is shockingly bad at dealing with simple requests, as well as ignoring communication and apparently only having one person who knows our development, and due to holiday no-one else could deal with. It is diabolical! An by no means \'managing\'. The slap-dash way this company is operating, is probably the cause of the extra expense in our monthly bills. I will be looking elsewhere to see if another company will offer something better
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Awards won by SmartMove (Aldershot)

Individual Branch Awards

Mark Bailey - upload your photo Mark Bailey
3 reviews

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Adam Newell - upload your photo Adam Newell
1 reviews

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luke newell - upload your photo luke newell
1 reviews

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Jessica Byrne - upload your photo Jessica Byrne
1 reviews

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