Smart Homes
4.9/5, 942 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Professional service...”

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May 01,2019
Minithumbup
Senka
By: 'Helen'
May 01,2019
0 people found
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I am impressed with Senka's professionalism and efficiency in finding a tenant in a short time and arrange the move-in rapidly with all the procedures completed effectively....
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Comment on agent fees
Fees are not very competitive however.
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“First time buyer...”

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Apr 30,2019
Minithumbdown
Helen
By: 'First time buyer'
Apr 30,2019
0 people found
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Im a first time buyer and Helen has been extremely helpful throughout the process. Such a great pleasure. Thank you...
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Comment on agent fees
Good
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“Lovely...”

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Apr 30,2019
Minithumbup
By: 'Sandgate.'
Apr 30,2019
0 people found
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Just a lovely agent that helped to make our purchase such an easy thing. The regular updates and contact was useful and their telephone manner was lovely....
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Comment on agent fees
Definitely recommend them for sales.
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“First time buyer...”

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Apr 28,2019
Minithumbup
Helen
By: 'Adam'
Apr 28,2019
0 people found
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Smart homes were easy to deal with and very helpful throughout the whole process. I appreciated the support they gave as I was totally new to the whole process. I would definitely recommend them!...
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“Professional standard exhibited...”

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Apr 27,2019
Minithumbup
Senka
By: 'Anon'
Apr 27,2019
0 people found
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Excellent understanding of the rental market in and around the local area to help promote our property and secure long term tenants....
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Comment on agent fees
Reasonable fee structure
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“Amazing...”

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Apr 27,2019
Minithumbup
Helen
By: 'Tom'
Apr 27,2019
0 people found
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Very good service. Helen was so helpful and always chasing whatever needed to be done- excellent work. would highly recommend...
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Comment on agent fees
good
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“Would recommend to everyone...”

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Apr 26,2019
Minithumbup
Helen
Joshua
By: 'Will Higgins'
Apr 26,2019
0 people found
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Smart homes have been fantastic throughout my purchase and sale and have always been there to talk to with great advice and every person involved has been friendly. Special mention to Helen who constantly went above and beyond for us! Professional from start to finish ...
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Comment on agent fees
Good
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“Russell...”

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Apr 26,2019
Minithumbup
Russell
Helen
By: 'Dick Buxton'
Apr 26,2019
0 people found
this helpful
Russell is a star. He chased, followed up and made suggestions towards the sale of my property. I am very impressed and will recommend Russell and Smart Homes to all I know. In all the house sale/buy situations, I have never had such excellent ...
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Comment on agent fees
Good
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“Top service...”

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Apr 26,2019
Minithumbup
By: 'Bas Javid'
Apr 26,2019
0 people found
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Smart Homes provide a consistent, professional and customer focussed service. They look after the small detail so you don't have to. Always polite and nothing is too much. I've been with them as a landlord and as a vendor....
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Comment on agent fees
Fees are reasonable and competitive
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“Outstanding from start to finish...”

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Apr 26,2019
Minithumbup
Helen
Louise
By: 'Steve Butler'
Apr 26,2019
0 people found
this helpful
Smart homes were excellent throughout our house move. Louise made herself available quickly for a valuation and gave a fair valuation, backed up by solid knowledge of the area. She was not concerned with hooking us in with a much higher valuation and gave a ...
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Comment on agent fees
The agent fees were slightly more expensive than other agents as they kept to their 1%, however their service was significantly better than our first agent so we were happy with their fees.
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“Stress-free house sale...”

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Apr 23,2019
Minithumbup
By: 'R & R'
Apr 23,2019
0 people found
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Compared with the last time we moved, this was a breeze - largely due to the hard work and professionalism of the team at Smarthomes. We were even able to go off to New Zealand for several weeks confident that we had left our sale ...
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“Superb service from start to finish...”

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Apr 23,2019
Minithumbup
By: 'Angel'
Apr 23,2019
0 people found
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Smart Homes are simply superb at what they do. Professional estate agents who offer continuous support from initial valuation to exchange and completion....
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“House sale...”

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Apr 23,2019
Minithumbup
Helen
Louise
By: 'House sale'
Apr 23,2019
0 people found
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I would highly recommend Smart Homes to anyone selling a property. From the moment I met Louise she was extremely friendly and knew exactly what she was doing. She would contact me every week and provide and inform me on the sale progress. Once we'd ...
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Comment on agent fees
You get what you pay for.
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“Simply the Best...”

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Apr 22,2019
Minithumbup
Helen
Russell
By: 'Janet Clarke'
Apr 22,2019
0 people found
this helpful
Such a positive experience I cannot recommend Smart Homes enough! Throughout the process I was kept fully informed of progress by professional friendly qualified staff. Helen is a star so polite positive and cheerful. Thanks as well to Russell and the team who effected such ...
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Comment on agent fees
Really competitive fees
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“Outstanding service...”

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Apr 17,2019
Minithumbup
By: 'Melissa'
Apr 17,2019
0 people found
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I have been letting with smart homes for several years now and Can honestly say the whole team are brilliant and they are all very helpful & approachable. Jo manages my apartment and I recently raised an issue regarding my boiler . Jo was very understanding of ...
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Comment on agent fees
Good
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“Efficient & friendly!...”

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Apr 09,2019
Minithumbup
Helen
By: 'Laura'
Apr 09,2019
0 people found
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From start to finish Smart Homes have helped make the experience of buying our first house effortless! The team are always professional, very efficient and extremely helpful! We would highly recommend them to anyone looking to buy a property in the Solihull area!...
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“House Purchase...”

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Apr 08,2019
Minithumbup
Helen
By: 'Louise'
Apr 08,2019
0 people found
this helpful
Purchased a house through the SH team, liaising with Irene then with Helen. Great communication (more so than my lawyer.....) Helpful with questions and supportive through process. Thanks for your help!...
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Comment on agent fees
n/a
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“Rental Solihull...”

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Apr 08,2019
Minithumbup
Senka
By: 'PDaws'
Apr 08,2019
0 people found
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Senka was friendly and extremely helpful and knwoledgeable throughout the process of renting the property. I was looking to move quite quickly and from the initial viewing to moving in took just over a week....
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“Highly recommend...”

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Apr 08,2019
Minithumbup
Helen
By: 'Suzie'
Apr 08,2019
0 people found
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Can't praise Smart Homes highly enough especially Helen who kept us updated every step of the way and was always on hand to answer any questions that I had, would highly recommend to anyone...
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“Fred...”

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Apr 08,2019
Minithumbup
Helen
Russell
By: 'Fred'
Apr 08,2019
0 people found
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I can only praise smarthomes for the service they gave me during The sale of my property.every one in the office kept me well informed of aspects of all negotiations praise to the team and I would recommend this company...
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Comment on agent fees
Competitive
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“5 star - Senka and Alan...”

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Apr 03,2019
Minithumbup
Senka
Alan
By: 'SAM'
Apr 03,2019
0 people found
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They are so confident, helpful and professional. They both know the letting and management business generally and in Dickens Heath in particular!...
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Comment on agent fees
Good - fees are acceptable.
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“Enjoyable and swift purchase...”

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Apr 03,2019
Minithumbup
Helen
Emma
By: 'Richard K'
Apr 03,2019
0 people found
this helpful
Buying your first home is supposedly the most stressful period of your life? I definatly didn't feel that way with Helen managing my purchase. Constant reassurance with smiles and a can do attitude made this whole process stress free and made me feel incontrol from ...
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“Recent buyer experience...”

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Apr 03,2019
Minithumbup
Helen
By: 'Sara'
Apr 03,2019
0 people found
this helpful
Smart homes were great helping me buying my first property, especially Helen. She was always approachable, professional, happy to help and accommodating. Very pleased with the service. Thank you....
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“House Sale...”

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Apr 02,2019
Minithumbup
Gin
By: 'Chris Dudley'
Apr 02,2019
0 people found
this helpful
Excellent helpful service from all concerned at Smart Homes. They always kept me up to date with matters and gave sensible advice. Could not ask for anything more. Glad the house is sold, but I'll almost miss our little chats!!...
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Comment on agent fees
Simple to understand.
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“Excellent customer service...”

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Apr 01,2019
Minithumbup
Helen
By: 'Jo Harrison'
Apr 01,2019
0 people found
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Excellent customer service provided by the whole team, but particularly Helen who was amazing. I Would highly recommend smart homes....
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“14 Norbury Grove...”

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Mar 29,2019
Minithumbup
Senka
Laura
By: 'J Morris'
Mar 29,2019
0 people found
this helpful
I was quite nervous about letting my home but both Senka and Laura were excellent, very professional and nothing was too much trouble. I felt very confident with the advice given to me and always felt that they had my best interests at heart. I ...
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Comment on agent fees
I didn't shop around as I had made up my mind to use Smarthomes so just accepted the fees.
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“Brilliant....”

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Mar 23,2019
Minithumbup
By: 'Chloe'
Mar 23,2019
0 people found
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We cant thank Helen enough for everything she has done to assist my nan with her move, shes answered all questions we had and helped in every possible way....
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“Excellent Service...”

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Mar 22,2019
Minithumbup
Jamie Smart
By: 'Steve Lane'
Mar 22,2019
0 people found
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Smart Homes have looked after my rental units in Tidbury Green for the last 7 years. I have had no issue with rents, inspections, change of tennany, I have been completely satisfied with how Jamie and his team have looked after them. I would recommend 100%. Keep ...
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“Exceptional Service...”

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Mar 20,2019
Minithumbup
Jamie Smart
By: 'Loraine C'
Mar 20,2019
0 people found
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We have sold another property through Smart Homes, this is our second time we have used their exceptional service. Friendly and Professional, they could not have done any more to help us with the smooth sale. Received regular update throughout, highly recommend....
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Comment on agent fees
Agent fee are similar to others in the area
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“Highly recommended...”

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Mar 20,2019
Minithumbup
Helen
By: 'Clare Robertson'
Mar 20,2019
0 people found
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This is the third time I have used this agency - once for purchase, once for selling and once for letting out my property. All 3 experiences have been outstanding, in my opinion. The key is the level of customer service - correspondence is always acknowledged ...
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Comment on agent fees
Sales fees are about the norm. Letting fees seem a little expensive but you get what you pay for and for the level of service, it would be a false economy to go elsewhere.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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