Smart Homes
4.9/5, 940 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
174 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Brilliant service - friendly, professional an......”

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Jul 10,2019
Minithumbup
By: 'Carol Davies'
Jul 10,2019
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Brilliant service - friendly, professional and with great communications throughout. They were so easy to deal with and there were no surprises. Updates were regular and responses very quick....
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“A very professional service from valuation to......”

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Jul 04,2019
Minithumbup
Russell
Gin
By: 'John Walmsley'
Jul 04,2019
0 people found
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A very professional service from valuation to completion... even when the dreaded “Chain” started to slow the whole sale down....
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“10/10 Service...”

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Jul 01,2019
Minithumbup
Gin
Jamie Smart
By: 'JOSHUA CRISP-JONES'
Jul 01,2019
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Absolutely fantastic service from start to finish - I would highly recommend them especially if you are selling the Shirley / Solihull area!...
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“I purchased a property via smarthomes with He......”

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Jun 28,2019
Minithumbup
Helen
By: 'Sharn'
Jun 28,2019
0 people found
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I purchased a property via smarthomes with Helen being my primary contact. My solicitors were slow to action but Helen took it upon herself to drive the whole process. She got the whole process running a lot faster without being pushy. I am very appreciative ...
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“Smart Homes provided excellent service at all times...”

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Jun 28,2019
Minithumbup
Helen
By: 'John'
Jun 28,2019
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Smart Homes provided excellent service at all stages of the sale of my property. I had regular updates on potential purchasers and great support when a buyer was found. The purchaser and his solicitor proved slow and difficult but Helen at Smart Homes kept in ...
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“My idea of estate agents completely changed w......”

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Jun 28,2019
Minithumbup
Helen
Joshua
By: 'martin cemm'
Jun 28,2019
0 people found
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My idea of estate agents completely changed when I employed smart homes based in Shirley Birmingham, the whole team were wonderful from the very beginning, completely professional, they kept me up to date throughout the entire process and made the sale of my house as ...
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“Very reliable and non intrusive customer serv......”

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Jun 22,2019
Minithumbup
By: 'Dee'
Jun 22,2019
0 people found
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Very reliable and non intrusive customer service ,while at the same time providing realistic expectations and valuations. Very prompt in giving updates regularly and we felt well looked after. Well done Smart Homes and thank you for all your help!! I would not hesitate to ...
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“Excellent service...”

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Jun 20,2019
Minithumbup
Gin
By: 'Rachel'
Jun 20,2019
0 people found
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I can't thank smart homes for the work they did on the sale of my house. Over the course of 6 months I literally had the sale from hell along with 2 forward purchases falling through but these guys kept on working as hard as ever until ...
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Comment on agent fees
Exactly the same as other agents in the area.
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“Selling Family Home...”

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Jun 16,2019
Minithumbup
Helen
By: 'Ian'
Jun 16,2019
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Helen was very helpful and kept in constant contact throughout the transaction. Would definitely recommend smart homes and helen inparticular....
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“selling moms house...”

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Jun 02,2019
Minithumbup
Helen
Emma
By: 'MR DAVID HOLMES'
Jun 02,2019
0 people found
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smart homes have been professional and helpful throughout this process..the staff have been fully involved with both sets of solicitors and kept us up to date with everything to do with the sale.. from the photos to putting property on market to sale .. we ...
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Comment on agent fees
EXCELLENT FEES YOU MAY SEARCH AND FIND A LITTLE CHEAPER??? BUT WOULD YOU GET BETTER SERVICE I THINK NOT
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“Excellent...”

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May 30,2019
Minithumbup
Helen
By: 'Nat'
May 30,2019
0 people found
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We have always used Smart Homes and will continue to use them in the future, would highly recommend them. We dealt with Helen once our property was sold, who was very helpful and efficient. Always available to answer any queries, chasing solicitors and our buyers ...
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“Top Class...”

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May 30,2019
Minithumbup
Helen
By: 'Raja khan'
May 30,2019
0 people found
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Helen made the whole experience of being a 1st time buyer positive Helen went above and beyond many times to facilitate a smooth experience and also helped me where my solicitors should have been keeping me appraised and satisfying my concerns Great work and thank ...
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“Excellent service...”

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May 29,2019
Minithumbup
Helen
Simon
By: 'Louise'
May 29,2019
0 people found
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Helen was brilliant throughout a long and frustrating process. She kept us up to date regularly and was on the ball with chasing all relevant parties...
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Comment on agent fees
Fees were reasonable for the amount of work involved
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“First class service...”

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May 23,2019
Minithumbup
Senka
By: 'Mark A'
May 23,2019
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Smart Homes and Senka have offered a great service. Had no tenant issues to date and they have been extremely helpful....
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Comment on agent fees
The fees are competitive although waiting to find out about the new tenant fee ban charges
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“Senka is always very helpful and friendly...”

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May 23,2019
Minithumbup
Senka
By: 'Talisa'
May 23,2019
0 people found
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Senka has been great, she is willing to help with any queries. She is professional and friendly and is always quick to reply to emails....
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Comment on agent fees
Very good
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“House sale...”

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May 16,2019
Minithumbup
Helen
By: 'Stephen Potter'
May 16,2019
0 people found
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Excellent service from Helen. This was not a straightforward sale and Helen worked hard to bring the sale about and, just as important, continued to reassure us during the process that matters were headed in the right direction. She always returned calls, even if this ...
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Comment on agent fees
Good, and this is largely because we were able to agree a fixed fee below the normal percentage rate (based on our previous relationship with the Lettings team)
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“Great service from kind people...”

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May 15,2019
Minithumbup
Senka
By: 'Dimitrios Kanellopoulos'
May 15,2019
0 people found
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Smart homes is our agent for the place that we are letting now as well as the previous one. I had excellent communication both from the letting department (Senka D) as well as the property management (Kelly W). Very helpful and understanding. Only good things ...
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Comment on agent fees
From I hear from friends that are letting in the same area, SmartHome's fees are around the middle.
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“An absolute gem...”

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May 14,2019
Minithumbup
Senka
By: 'DB & CM'
May 14,2019
0 people found
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We chose Smart Homes after a very unsatisfactory experience with the previous agent. Right from the moment we met Senka, we know we had found a winner! She's friendly, helpful, efficient, she knows her stuff and gave us great advice on how to improve our ...
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Comment on agent fees
Very fair
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“super star estate agent...”

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May 13,2019
Minithumbup
Senka
By: 'Julie & Russ'
May 13,2019
0 people found
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Senka is always helpful ,informative ,friendly and brilliant at her job couldn't ask for more twice she has rented our houses out before it has even been advertised thank you senka we are over the moon...
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Comment on agent fees
Good
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“Professional and Friendly...”

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May 13,2019
Minithumbup
By: 'Thomas'
May 13,2019
0 people found
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I would highly recommend Smart Homes. I've dealt with many estate agents in the past and pleased to have found one that is passionate in what they do. Great Team!...
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Comment on agent fees
Perfect!
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“Customer Focused...”

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May 10,2019
Minithumbup
By: 'Dee'
May 10,2019
0 people found
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Jamie attended property the day after my initial contact and provided great advice focussed on my circumstances and property. Tennant found within 3 days! Senka and Laura have both been so helpful and attentive. The whole process from initial marketing to completion was swift and easy. ...
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Comment on agent fees
Extremely reasonable for the service I have received.
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“Excellent...”

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May 09,2019
Minithumbup
Simon
By: 'Ned and Dee'
May 09,2019
0 people found
this helpful
Excellent service from smart,Jackie and Simon were fantastic very professional and friendly kept us updated every week to make our sale go through smoothly we would highly recommend everyone to sell or buy through this agency. A big thank you to smart homes the ...
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Comment on agent fees
Good
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“Excellent service...”

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May 08,2019
Minithumbup
By: 'Mohammed attiq khan'
May 08,2019
0 people found
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Laurentia has been really helpful. One of best experience as a first time buyer. Laurentia always provide me updates every week and chased any updates with solicitors as well which was very satisfying and helpful as a first time buyer . Much better experience compared to ...
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“Excellent service...”

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May 07,2019
Minithumbup
Emma
By: 'Kevin Insley'
May 07,2019
0 people found
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I would be very happy to recommend Smart-Homes in Dickens Heath. Received excellent service from the moment we put our property on the market. Prompt emails and phone calls to keep us updated with all developments....
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“excellent...”

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May 03,2019
Minithumbup
Senka
Laura
By: 'tony w'
May 03,2019
0 people found
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really been a pleasure and during a difficult time for her she still pulled out all the stops for us...
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“Professional service...”

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May 01,2019
Minithumbup
Senka
By: 'Helen'
May 01,2019
0 people found
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I am impressed with Senka's professionalism and efficiency in finding a tenant in a short time and arrange the move-in rapidly with all the procedures completed effectively....
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Comment on agent fees
Fees are not very competitive however.
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“First time buyer...”

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Apr 30,2019
Minithumbdown
Helen
By: 'First time buyer'
Apr 30,2019
0 people found
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Im a first time buyer and Helen has been extremely helpful throughout the process. Such a great pleasure. Thank you...
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Comment on agent fees
Good
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“Lovely...”

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Apr 30,2019
Minithumbup
By: 'Sandgate.'
Apr 30,2019
0 people found
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Just a lovely agent that helped to make our purchase such an easy thing. The regular updates and contact was useful and their telephone manner was lovely....
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Comment on agent fees
Definitely recommend them for sales.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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