Smart Homes
4.9/5, 942 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Sale completed today. Smart Homes provided ex......”

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Sep 18,2019
Minithumbup
By: 'Jenny Durston'
Sep 18,2019
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Sale completed today. Smart Homes provided excellent service. We were kept advised of all viewings and offers. They also advised limiting the number of viewings in anticipation of significant interest. This was the correct thing to do in our circumstances. They obviously know the local ...
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“Thank you to Smart homes for being so efficie......”

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Sep 12,2019
Minithumbup
Helen
By: 'Sally K'
Sep 12,2019
0 people found
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Thank you to Smart homes for being so efficient with our purchase . Jamie and his team especially Helen were very helpful and always at the end of the phone when needed. Nothing was too much trouble and they were very patient when things were out ...
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“I have dealt with many estate agents, and in ......”

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Sep 11,2019
Minithumbup
Helen
By: 'Shadi Basurra'
Sep 11,2019
0 people found
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I have dealt with many estate agents, and in fact, I have sold my property through an online agent trying to minimise my cost of moving into a new house. However, due to the nature of the sale, I was stuck in a long chain. ...
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“Brilliant Estate Agents.We've just bought a......”

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Sep 09,2019
Minithumbup
Helen
Russell
By: 'Mike Burtoft'
Sep 09,2019
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Brilliant Estate Agents. We've just bought a house using Smart Homes (and sold ours using them as well - reviewed separately) and the service from start to finish has been exceptional. Irene handled the pre sales and was very helpful, approachable and always on the ...
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“Faultless Throughout...”

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Sep 09,2019
Minithumbup
Helen
Irene
By: 'Jamie Roper'
Sep 09,2019
0 people found
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Irene and Helen were very helpful throughout the process. We were always updated on how the sell was going and both were always accommodating with any requests we had....
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“Helen at Smart Homes was instrumental in our ......”

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Sep 07,2019
Minithumbup
Helen
By: 'Hannah Hames'
Sep 07,2019
0 people found
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Helen at Smart Homes was instrumental in our purchase and made some very stressful situations feel manageable. Her optimism and direct but friendly approach to getting things done was just perfect, and I'm not sure we'd have exchanged contracts yesterday without her!...
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“A first class service from Smart Homes!!...”

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Sep 03,2019
Minithumbup
Helen
Jamie Smart
By: 'Rebecca Enright'
Sep 03,2019
0 people found
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A first class service from the most efficient, professional team. From the moment I contacted Smart Homes, Jamie Smart and his team gave their utmost to ensure the service they provided was second to none. In particular, Helen was exceptional and every week she contacted ...
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“Helen at Smart Homes was second to none at so......”

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Aug 31,2019
Minithumbup
Helen
By: 'Sarah Mills'
Aug 31,2019
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Helen at Smart Homes was second to none at sorting out the process of us buying a house. From the minute we placed an offer to the completion and collection of keys she was extremely approachable and talked us through any queries we had. Putting ...
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“During the process of buying my first propert......”

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Aug 31,2019
Minithumbup
Helen
By: 'Anel'
Aug 31,2019
0 people found
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During the process of buying my first property, Helen has been great at keeping me updated on a weekly basis and providing me with regular updates on my queries....
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“Helen and irene have been amazing helping us ......”

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Aug 31,2019
Minithumbup
Helen
Irene
By: 'Karl marie'
Aug 31,2019
0 people found
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Helen and irene have been amazing helping us finally get our dream home in the area we love we cant thank them enough xx great team communication and support was terrific would recommend this estate agent for sure thank you so much cant wait to ...
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“Always kept us up to date. Followed through o......”

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Aug 30,2019
Minithumbup
By: 'Julie Castleford'
Aug 30,2019
0 people found
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Always kept us up to date. Followed through on the sale. Ms Helen Cole most communicative and efficient. No issues with this agency....
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“Jo and Laura are so friendly and very profess......”

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Aug 30,2019
Minithumbup
Laura
By: 'Isman Ali'
Aug 30,2019
0 people found
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Jo and Laura are so friendly and very professional, always so helpfull and a pleasure to talk to. Anytime i have made a request, its dealt with so quickly. Wouldnt rent from any other letting agency, 5 stars for Smart Homes and 6 stars for the team ...
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“Excellent service yet again from Senka in hel......”

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Aug 28,2019
Minithumbup
Senka
By: 'Katarina Tisma'
Aug 28,2019
0 people found
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Excellent service yet again from Senka in helping to rent out a 2nd property for us. From fantastic marketing, building interest in the property, great advice, and keeping us updated throughout, all within a tight timescale. This is also the 2nd time Senka has achieved ...
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“I've let out a couple of properties via Smart......”

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Aug 28,2019
Minithumbup
Senka
By: 'Alan G'
Aug 28,2019
0 people found
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I've let out a couple of properties via Smart Homes now and I've always found the team to be professional, market experts, honest in their feedback and really helpful. Alan G....
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“Senka and team as ever brilliant at finding u......”

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Aug 28,2019
Minithumbup
Senka
By: 'Andrew watton'
Aug 28,2019
0 people found
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Senka and team as ever brilliant at finding us the right tenant and being so prompt, efficient and effective in all communications...thank you!...
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“Senka and all the staff have been very profes......”

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Aug 26,2019
Minithumbup
Senka
Alan
By: 'Sue'
Aug 26,2019
0 people found
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Senka and all the staff have been very professional and reassuring making our experience as landlords much easier. Will always recommend Smart Homes....
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“As a first time landlord we approached Senka ......”

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Aug 26,2019
Minithumbup
Senka
Laura
By: 'Jenny H'
Aug 26,2019
0 people found
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As a first time landlord we approached Senka on recommendation from another first time landlord. We would have no trouble recommending her to future landlords. Senka, along with all other members of the lettings team I have dealt with along the way have been extremely ...
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“The letting of the property was an easy exper......”

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Aug 23,2019
Minithumbup
Senka
By: 'Peter janackovic'
Aug 23,2019
0 people found
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The letting of the property was an easy experience, Senka dealt with it in the utmost professional manner and after being let down by tenants, she came in and within a week I had 2 applications. Well done Senka and smart homes👍...
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“We found Smart Homes to be an excellent estat......”

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Aug 20,2019
Minithumbup
Senka
Laura
By: 'tina griffin'
Aug 20,2019
0 people found
this helpful
We found Smart Homes to be an excellent estate agents. For us, they stand out a mile above other estate agents for their caring, responsive, and friendly attitude. I dealt with Senka, Laura and Alan and found them all to be most helpful. Nothing was ...
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“Always there to help with any queries.The sta......”

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Aug 18,2019
Minithumbup
By: 'Marie Carney'
Aug 18,2019
0 people found
this helpful
Always there to help with any queries.The staff are very helpful friendly and most of all very professional.A pleasure to be doing business with them.Jo was very helpful and was able to help us with our queries.A pleasure to know and ...
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“Buying our First Home...”

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Aug 18,2019
Minithumbup
Helen
By: 'Daniel Tipper'
Aug 18,2019
0 people found
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During the process of buying our first home, Helen has been great at keeping us updated on a weekly basis and providing clear/understandable explanations....
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“Huge thanks to Helen for getting us our first......”

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Aug 14,2019
Minithumbup
Helen
By: 'Amit Sharma'
Aug 14,2019
0 people found
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Huge thanks to Helen for getting us our first home. We literally wouldn't have got this house without your hard work and perseverance. Helen is top of her game on the house front. Thank you....
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“Outstanding Service ....”

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Aug 13,2019
Minithumbup
By: 'Geraldine Allen'
Aug 13,2019
0 people found
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I used a well known new style estate agent for my sale and regretted it. All of my contact with Smart Homes as a purchaser was outstanding, From making my initial offer, to collecting my keys they provided exemplary service. The staff are friendly, helpful ...
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“My experience with Smart Homes has been great......”

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Aug 08,2019
Minithumbup
Laurentia
By: 'Shirley Hayfield'
Aug 08,2019
0 people found
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My experience with Smart Homes has been great! Their consistent communication with us via email, text and phone helped us find the property we wanted. Once our offer was accepted we had friendly and professional updates with Laurentia Tiagara who was assigned our home purchase. ...
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“Highly recommended....”

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Aug 05,2019
Minithumbup
Helen
By: 'Paul Hemmings'
Aug 05,2019
0 people found
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Highly recommended. Helped us to find exactly the right property and then kept in constant touch throughout the process. Helen and the team were great....
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“My experience with Smart Homes was nothing sh......”

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Jul 30,2019
Minithumbup
Emma
Helen
By: 'Mr Denis Mcgrory'
Jul 30,2019
0 people found
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My experience with Smart Homes was nothing short of excellent. They kept me updated, ensured the procedure was followed by all parties and were instrumental in driving through the sale of my property. Especially Emma Daffurn branch manager, and Helen Cole of progression team without ...
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“Helen and irene have been fantastic from star......”

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Jul 30,2019
Minithumbup
Helen
Irene
By: 'Marie'
Jul 30,2019
0 people found
this helpful
Helen and irene have been fantastic from start to finish ,helping my family secure our purchase and dream home we cant thank them enough very professional and fast replying to email phone calls definitely recommend this agent...
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“Fantastic....”

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Jul 25,2019
Minithumbup
Helen
Irene
By: 'Martin Palmer'
Jul 25,2019
0 people found
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It was a pleasure dealing with the Smart Homes team. Their communication throughout the whole process was superb with an update every week on the status which was really useful. For a slick buying experience, I'd recommend looking no further. Thanks!...
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“Fantastic Service, friendly and simple...”

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Jul 24,2019
Minithumbup
Emma
Helen
By: 'Ross Buet'
Jul 24,2019
0 people found
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Dealt with Emma initially and had regular contact with Helen. Both were fantastic and the process was very quick and easy!...
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“Smart Homes and in particular Helen offer an ......”

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Jul 22,2019
Minithumbup
Helen
By: 'Mr Christopher M Hunt'
Jul 22,2019
0 people found
this helpful
Smart Homes and in particular Helen offer an amazing service. I found everyone I spoke to at smart homes to be friendly and helpful. Helen kept me in the loop at every opportunity which is exactly what we needed as we were first time buyers. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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