Smart Homes
4.9/5, 942 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“My experience so far with smart homes with th......”

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Nov 19,2019
Minithumbup
By: 'Frida Bi'
Nov 19,2019
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My experience so far with smart homes with the process of purchasing a property has been excellent. Their has been continuous follow up calls and everything was explained to me clearly as to the next steps I had to take. Demi Leek with whom I ...
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“Thanks Jo for going above and beyond...”

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Nov 19,2019
Minithumbup
By: 'Dalil Sonahar'
Nov 19,2019
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Thanks Jo for going above and beyond When I locked myself out (house and car keys) You dropped the spare to me 5 mins before you finished for the evening. Thanks again to you and the team...
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“Jo Egan...”

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Nov 18,2019
Minithumbup
By: 'Julie Haden'
Nov 18,2019
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Efficient and also thoughtful, which is always appreciated. Its great to have your calls and emails respondent to promptly. Julie...
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“Professional and approachable...”

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Nov 18,2019
Minithumbup
Helen
By: 'J'
Nov 18,2019
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We were buying a a property and Helen kept us regularly updated on progress, without being pushy. She was happy to answer our queries and pass back questions to the vendors. She liaised well with our solicitor and helped the process move more smoothly....
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“Five Star Agent !...”

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Nov 14,2019
Minithumbup
Helen
Jamie Smart
By: 'Tracey Hatfield'
Nov 14,2019
0 people found
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I moved my property from another agent to Smart Homes and I am very happy to say they sold my property within the first week of putting it on the market! There service together with communication has been exceptional. I would like to also say ...
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“My mum bought and sold with Smart Homes . Hel......”

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Nov 12,2019
Minithumbup
By: 'Joanna McNaughton'
Nov 12,2019
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My mum bought and sold with Smart Homes . Helen has looked after her and our family, making the process really painless. Really friendly and professional. Thankyou. I definitely recommend using Smart homes....
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“Fantastic agents...”

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Nov 11,2019
Minithumbup
Helen
Senka
By: 'Bas Javid'
Nov 11,2019
0 people found
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I've been with Smart Homes for a few years, both as a Landlord and for selling a property. Their service has always been first class. All of the team, across both branches, have served me well and with the utmost professionalism/ service. In particular I ...
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“Outstanding service and blew to competition a......”

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Nov 08,2019
Minithumbup
Senka
By: 'Jon Stevens'
Nov 08,2019
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Outstanding service and blew to competition away and like a breath of fresh air! The Team (especially Senka) was honest, professional, efficient and totally knew their business! Whilst not the cheapest, this was a worth while investment and my flat was rented in less than ...
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“Fantastic service through to smooth transitio......”

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Nov 08,2019
Minithumbup
By: 'Dean biddleston'
Nov 08,2019
0 people found
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Fantastic service through to smooth transition of sale, Helen made sure that everyone was made aware what was going on until contracts were exchanged...
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“I would like to please, if I may please, give...praise to Helen, Zenka and Tracey...”

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Oct 31,2019
Minithumbup
Helen
By: 'Nigel Collins'
Oct 31,2019
0 people found
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I would like to please, if I may please, give WELL DESERVED PRAISE, MUCH DESERVED PRAISE to Helen, Zenka and Tracey, for their Magnificent, Outstanding work through out the year of 2019. I will never forget ZENKA offering to help me out when I was short ...
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“Louise Lane at Smart Homes Shirley has been s......”

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Oct 30,2019
Minithumbup
Senka
Louise
By: 'Louise Francis'
Oct 30,2019
0 people found
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Louise Lane at Smart Homes Shirley has been so incredibly helpful, patient and supportive during a rather complex situation. Although we decided to remove our house from the market due to personal reasons, the service we received was professional and Louise always kept in touch, ...
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“Fantastic Service !.....”

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Oct 29,2019
Minithumbup
Senka
Louise
By: 'Gillian Cain'
Oct 29,2019
0 people found
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Fantastic Service !.. from the minute I met Senka she totally made me feel I was in safe and professional hands, the service I have received has been second to none and they have worked incredibly hard to get the right person for our needs. I ...
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“I have worked closely with Helen to purchase ......”

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Oct 28,2019
Minithumbup
Helen
By: 'Claire Lester'
Oct 28,2019
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I have worked closely with Helen to purchase our first home. Through all hurdles that were out of Smart Homes' control she was wonderful. She always put us at ease and went above and beyond her job role to ensure we got our purchase over ...
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“Stress free estate agents!...”

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Oct 28,2019
Minithumbup
Helen
By: 'Stuart Walker'
Oct 28,2019
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From the point of contacting the team in Shirley all the way through to the exchange (which happened just this second) I've had nothing but a well informed and supportive experience delivered by Smart Homes. Making the decision to move, finding a new home, a ...
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“A pleasure to deal with...”

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Oct 28,2019
Minithumbup
By: 'Carol DAVIES'
Oct 28,2019
0 people found
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A pleasure to deal with and excellent communications throughout. The whole process was effortless with minimum stress. Every member of staff was fully switched-on and dealt with us impeccably....
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“First Timers!...”

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Oct 24,2019
Minithumbup
Senka
Laura
By: 'Paul Stevens'
Oct 24,2019
0 people found
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As first time landlords we needed all the help and guidance we could get and Smart Homes did everything we could possible imagine! Swift, efficient and friendly service at every stage and tenants moved in very quickly. Well recommended....
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“Super star Helen!...”

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Oct 23,2019
Minithumbup
Helen
By: 'Sampanna k mohite'
Oct 23,2019
0 people found
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Super star Helen! She kept me posted every week with the update through the transaction. Soft spoken and very helpful...
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“Smart Homes - Shirley...”

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Oct 21,2019
Minithumbup
Helen
Louise
By: 'Edward Parkes'
Oct 21,2019
0 people found
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From the start of our sale and purchase Smart Homes delivered high quality customer service and professionalism. Communication is clear and concise, with regular updates that kept us informed every step of the way. They are indeed really smart when it coming to selling and ...
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“Great customer service...”

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Oct 20,2019
Minithumbup
Senka
Alan
By: 'Nita Jadav'
Oct 20,2019
0 people found
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I have 2 properties that I let out with Smarthomes. Senka is extremely professional and dealt with all my queries. I felt comfortable when Alan conducted all the viewings as he he was friendly and professional. Everything was done in a timely manner. Thank you Senka, ...
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“Just wanted to say a BIG THANK YOU to Louise ......”

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Oct 17,2019
Minithumbup
Louise
By: 'Jim Hughes'
Oct 17,2019
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Just wanted to say a BIG THANK YOU to Louise & Jackie and the rest of the Smart Homes team for helping me sell my 2 Bed flat in Dickens Heath. Regularly keeping me updated through the wholes process and always on had to answer any of ...
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“Fantastic experience. Great communication thr......”

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Oct 17,2019
Minithumbup
Helen
Russell
By: 'Ilona Kafetzis'
Oct 17,2019
0 people found
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Fantastic experience. Great communication throughout process. Really professional team who deliver. Could not fault this agency. Special thanks to Russel & Helen....
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“I can thoroughly recommend Smarts for the sal......”

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Oct 17,2019
Minithumbup
Russell
Irene
By: 'Richard John Guy'
Oct 17,2019
0 people found
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I can thoroughly recommend Smarts for the sale of your home, right from the first meeting with Russell to discuss price and sales strategy to the sale exchange and completion they have showed a commitment to seeing the whole deal through to a positive conclusion, ...
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“Outstanding service from the staff at Shirle......”

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Oct 15,2019
Minithumbup
Helen
By: 'Kathryn Callaghan'
Oct 15,2019
0 people found
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Outstanding service from the staff at Shirley. From arranging viewings to completion. A special mention to Helen in the sales progression team who went above and beyond in keeping us up to date with our sale and purchase of a new property. Every week we ...
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“Helen at smart homes was very efficient, frie......”

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Oct 14,2019
Minithumbup
Helen
By: 'Christine yarnall'
Oct 14,2019
0 people found
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Helen at smart homes was very efficient, friendly and professional between her and our solicitor they managed to get our house sale and purchase through in record time due to the demands of the needs when buying a new build property I would recommend them ...
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“Excellent service by Jackie Jenkins...”

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Oct 08,2019
Minithumbup
By: 'Laura wadlow'
Oct 08,2019
0 people found
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Very Impressed with Jackie Jenkins service, called to update me regarding proceedings and always efficient with responses. Helped move things along when the sale process slowed down etc Thanks Jackie for your help...
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“Delighted 😁...”

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Oct 04,2019
Minithumbup
Helen
By: 'Laurel Northam'
Oct 04,2019
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Delighted 😁 Sold within a few weeks. Helen was allocated as our negotiator & was on top of things from the start, in spite of complications. She informed us every step of the way Thank you Helen 😊...
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“Helen was great!...”

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Oct 02,2019
Minithumbup
Helen
By: 'Tasha'
Oct 02,2019
0 people found
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My flat sale was not plain sailing to say the least. I thought it was going to fall through numerous times but Helen Cole went above and beyond to ensure it did go through and did her best to keep me calm in the process. ...
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“Princes Gate Solihull...”

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Sep 29,2019
Minithumbup
By: 'CRISTIN VAN DUYKER'
Sep 29,2019
0 people found
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It has been so exciting, great fun and a wonderful experience purchasing my first property through Smart Homes. Thank you so much Jade (Barnwell) for all your reliable, efficient and professional service, and for your continued after sales smiles and support. "So much more than ...
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“First time purchase...”

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Sep 24,2019
Minithumbup
Helen
By: 'Samuel Thorne'
Sep 24,2019
0 people found
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First time purchase Helen was very helpful and informative throughout the process. She kept the momentum going and kept us updated when there a few delays towards the end of the process....
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“Helen is amazing!...”

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Sep 24,2019
Minithumbup
Helen
By: 'Anonymous'
Sep 24,2019
0 people found
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Smart Homes have been excellent from start to finish. Helen has gone above and beyond to ensure our sale and purchase went through. We couldn't have done it without her, she is absolutely amazing. Kept us informed all the way through the process and nothing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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