Smart Homes
4.9/5, 942 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Great service from Smart Homes...”

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Dec 14,2019
Minithumbup
Helen
By: 'Judith Mair'
Dec 14,2019
0 people found
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Great service from Smart Homes who we were buying our house from. We received weekly updates on progress and the staff were always helpful....
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“As a first time buyer it's been a daunting ta......”

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Dec 11,2019
Minithumbup
By: 'Imran Moughal'
Dec 11,2019
0 people found
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As a first time buyer it's been a daunting task but my experience with smart homes has been nothing but positive. From viewing stage to getting an offer accepted they have always been most helpful. Special mention to Demi Leek who has been brilliant throughout ...
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“Highly Recommend...”

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Dec 11,2019
Minithumbup
By: 'Noreen Doyle'
Dec 11,2019
1 people found
this helpful
I highly recommend Smart Homes as we have recently sold a property through this estate agent. All of the staff that we came into contact with are very professional and we were kept up to date by phone and email on every matter concerning our ...
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“We have been working with smart homes now for......”

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Dec 11,2019
Minithumbup
Joshua
Simon
By: 'rachel clarkstone'
Dec 11,2019
0 people found
this helpful
We have been working with smart homes now for some time, and secured quite a few sales together, they are professional, friendly and a pleasure to deal with. I look forward to continuing to work closely with them...
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“Helen was fantastic right from the viewing un......”

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Dec 07,2019
Minithumbup
Helen
By: 'Emma Quy'
Dec 07,2019
3 people found
this helpful
Helen was fantastic right from the viewing until exchange and completion. Very proactive and always kept us up to date. Everyone on the phone were helpful and polite and calls were always returned promptly. I’ll definitely recommend and use them again. Thank you for ...
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“mr & mrs butterly....”

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Dec 04,2019
Minithumbup
Helen
Jamie Smart
By: 'mr myles butterly'
Dec 04,2019
0 people found
this helpful
smart homes are very professional in everything they did when selling our home, very helpful and caring estate agent who go the extra mile .A special mention for Helen Cole who kept us inform every week with customer feed back....
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“Buying a property can seem daunting to any fi......”

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Dec 03,2019
Minithumbup
By: 'Charlotte'
Dec 03,2019
0 people found
this helpful
Buying a property can seem daunting to any first timer but thanks to Smart Homes, the process has been made to feel like a breeze. Jade has been so helpful, I cannot thank her enough. She was completely transparent at all times about exactly where ...
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“Absolutely fantastic service from start to fi......”

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Dec 03,2019
Minithumbup
Helen
By: 'Alison Grimes'
Dec 03,2019
0 people found
this helpful
Absolutely fantastic service from start to finish! Could not of asked for a better team to keep the stress of moving house to as little as possible! A big thank you to Helen!...
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“Wonderful service...”

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Nov 29,2019
Minithumbup
By: 'Wonderful service'
Nov 29,2019
0 people found
this helpful
We have recently exchanged contracts on our purchase via Smart Homes and have found them extremely professional and helpful throughout. At times it has been stressful but we felt that Helen at Smart Homes was helping us as well as her vendor. Cannot recommend them ...
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“Thank you so much for getting things sorted s......”

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Nov 29,2019
Minithumbup
By: 'Hannah'
Nov 29,2019
0 people found
this helpful
Thank you so much for getting things sorted so quickly and keeping me up to date. Never broken a promise with getting back to me which you don’t often get from people....
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“Recommended by the developers agent Smart Hom......”

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Nov 27,2019
Minithumbup
Senka
Louise
By: 'Dinesh'
Nov 27,2019
0 people found
this helpful
Recommended by the developers agent Smart Homes. It made sense to use Smart Homes Lettings for a quick tenant and Senka was professional and found a tenant before exchange of contracts. Piece of mind to know you have someone lined up. I have another rental ...
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“Helpful and Responsive...”

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Nov 26,2019
Minithumbup
Louise
By: 'Neil Owen'
Nov 26,2019
0 people found
this helpful
Jade and Louise were always helpful and quick in response to emails. Happy to answer any questions I had, facilitate visits etc....
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“Highly Recommended...”

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Nov 26,2019
Minithumbup
Louise
By: 'JOSHUA MULIRA'
Nov 26,2019
0 people found
this helpful
Louise and the other Smart Homes staff couldn't have been more helpful. They are the most capable, professional and proactive agents I have come across. I've been particularly impressed with their after-sales service that has been second to none. I will be using Smart Homes ...
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“Highly recommended...”

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Nov 26,2019
Minithumbup
Helen
By: 'Ajayrai Mistry'
Nov 26,2019
0 people found
this helpful
I highly recommend this agent as I have just sold a property through them and there where very professional and kept me updated via email as I request every step of the way. Giving me updates on a regular basis. Special thanks to Helen....
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“Smart Homes have been really helpful in the p......”

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Nov 26,2019
Minithumbup
Louise
By: 'Kush Tailor'
Nov 26,2019
0 people found
this helpful
Smart Homes have been really helpful in the purchase of my new build flat. They were quick to liaise with the various parties whenever I have/had questions. The various members of the team are friendly and helpful....
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“From when I first made an enquiry right throu......”

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Nov 26,2019
Minithumbup
Louise
By: 'Charlotte Newman'
Nov 26,2019
0 people found
this helpful
From when I first made an enquiry right through to signing the final papers on my new apartment, Louise from Smart Homes was so friendly and welcoming. Not only was she professional but also knowledgeable, providing me with all the information I needed to help ...
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“Amazing Service...”

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Nov 25,2019
Minithumbup
Senka
By: 'Des & Diane Burton'
Nov 25,2019
0 people found
this helpful
Having dealt with Smart Homes over the past 3 years I can unreservedly say I cannot imagine a better service. All the staff are delightful and very caring and professional. Senka has always been amazing and she's such an honest and kind person to deal with. ...
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“Highly recommended, Friendly & helpful. I dea......”

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Nov 25,2019
Minithumbdown
Senka
By: 'Justin'
Nov 25,2019
0 people found
this helpful
Highly recommended, Friendly & helpful. I dealt with Senka who was very helpful and professional. I viewed other properties with other agents and felt the staff were just going through the motions....
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“Louise Powell showed us round a couple of pro......”

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Nov 25,2019
Minithumbup
Louise
Louise
By: 'kath seddon'
Nov 25,2019
0 people found
this helpful
Louise Powell showed us round a couple of properties, she was really knowledgeable and helped us by speaking with the developer and solicitors. She arranged everything for us and always responded to our calls. The new home we purchased is lovely, thankyou ! Louise Lewis arranged ...
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“The whole team at Smart Homes have been extre......”

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Nov 24,2019
Minithumbup
Louise
By: 'Ria Patel'
Nov 24,2019
0 people found
this helpful
The whole team at Smart Homes have been extremely helpful from start to finish! I would highly recommend them to anyone looking to purchase a new property....
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“The staff are very friendly, and helpful. Whe......”

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Nov 23,2019
Minithumbup
Louise
By: 'Olyesa Ivanova'
Nov 23,2019
0 people found
this helpful
The staff are very friendly, and helpful. When I have called to ask questions I had a very quick response from the team. Louise and Julia helped me at the start of the process, and a special mention to Jade and Vicky for their help ...
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“I am really pleased with smart home new homes......”

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Nov 22,2019
Minithumbup
By: 'Kassim'
Nov 22,2019
0 people found
this helpful
I am really pleased with smart home new homes team, they have kept me update through out the process. Jade and Julia has been outstanding and helped me with any questions....
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“Great service. Kept me up to date with phone ......”

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Nov 21,2019
Minithumbup
Helen
By: 'Harry Busz'
Nov 21,2019
0 people found
this helpful
Great service. Kept me up to date with phone calls every week talking me through the process. Throughout the process Kirsty was very helpful especially when I had some issues with my solicitor....
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“Smart Homes sold my house above asking price......”

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Nov 21,2019
Minithumbup
Joshua
Simon
By: 'Barry John Davies'
Nov 21,2019
1 people found
this helpful
Smart Homes sold my house above asking price on the first viewings, Demi Josh and Simon were very professional & friendly and we're ahead of the game at all times. Thank you to three muskateers Barry...
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“Royal House Solihull...”

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Nov 21,2019
Minithumbup
By: 'Jack Dancer'
Nov 21,2019
0 people found
this helpful
All the people at Smart Homes have been absolutely brilliant! Nothing has been to much trouble! They have kept me up to date all the way through the process. I have nothing but positive things to say about the company as a whole. I would ...
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“A big Thank You to Smart Homes and especially......”

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Nov 20,2019
Minithumbup
Helen
By: 'H.P.'
Nov 20,2019
0 people found
this helpful
A big Thank You to Smart Homes and especially Helen who helped me so much and kept me calm when buying my home. She went above and beyond my expectations. Always keeping me informed and helping me every step of the way. She was professional, ...
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“The Agent kept me fully informed on progress ......”

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Nov 19,2019
Minithumbup
Helen
By: 'David Bixby'
Nov 19,2019
0 people found
this helpful
The Agent kept me fully informed on progress in the transaction and were easy to deal with. I would use them again....
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“I found Senka and the team to be extremely re......”

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Nov 19,2019
Minithumbup
Senka
Laura
By: 'Jon Richardson'
Nov 19,2019
1 people found
this helpful
I found Senka and the team to be extremely responsive and were always there to help throughout the process. Would definitely use again....
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“Would highly recommend. Smart Homes (Shir......”

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Nov 19,2019
Minithumbup
Helen
Emma
By: 'Samantha Clarke'
Nov 19,2019
0 people found
this helpful
Would highly recommend. Smart Homes (Shirley) were a completely different experience to the previous 3 Estate Agents we appointed over the space of 5 years. The whole experience was made easy, with excellent communication from the initial viewings through to Exchange of Contracts. Smart Homes did not ...
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“All Staff Friendly And Helpful...”

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Nov 19,2019
Minithumbup
By: 'Martin White'
Nov 19,2019
1 people found
this helpful
All Staff members were friendly and helpful on initial visits to the apartment. Staff were on site during the day of my purchase and this facilitated the exchange process. Throughout my time at Princes Gate all Staff members such as Julia, Louise and Jade have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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