Smart Homes
4.9/5, 940 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
174 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Worst letting agents I have ever dealt with. Steer well ......”

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Aug 14,2013
Minithumbdown
By: 'Miss N.'
Aug 14,2013
1 people found
this helpful
Worst letting agents I have ever dealt with. Steer well clear of them. Totally unprofessional on all levels of service, we had two floods in the property and basically they told us tough, not their problem even though the flooring had all lifted amongst other ...
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What agent could do to change your mind?
The agent should have been concernced for it's tennants & acted appropriately.
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“Helen handled the sale very professionally from start to finish. ......”

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Aug 13,2013
Minithumbup
Helen
By: 'Nichola'
Aug 13,2013
0 people found
this helpful
Helen handled the sale very professionally from start to finish. I would definitely use Smart Homes again to sell a property....
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“We recently sold our house through Smart Homes and eventually ......”

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Aug 04,2013
Minithumbup
Helen
By: 'Karen Bradshaw'
Aug 04,2013
0 people found
this helpful
We recently sold our house through Smart Homes and eventually moved on 19th July after a lengthy and problematic transfer. Helen Sizer dealt with the sale was was consistently polite, friendly and the utmost professional - a pleasure to deal with. We would highly recommend ...
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“Smart homes offered an excellent service, they kept us well ......”

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Jul 06,2013
Minithumbup
By: 'Guy'
Jul 06,2013
0 people found
this helpful
Smart homes offered an excellent service, they kept us well informed throughout the process and are open 7 days a week which I think is a big help when trying to sell. They also carried out all the viewing on our property which is great for ...
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“Excellent service from the word go, kept us informed of ......”

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Jul 03,2013
Minithumbup
By: 'Homeseller Birmingham'
Jul 03,2013
0 people found
this helpful
Excellent service from the word go, kept us informed of all activities on a weekly basis and of any updates in between. The staff were approachable and any problems or concerns were dealt with promptly and courteously. I have no hesitations in recommending Smart Homes ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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