Smart Homes
4.9/5, 940 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
174 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Brilliant service from start to finish. Alway......”

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Apr 07,2020
Minithumbup
Helen
Jamie Smart
By: 'Annabelle Malone'
Apr 07,2020
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Brilliant service from start to finish. Always kept us updated with the sale of our property every week. Would highly recommend....
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“Sales Progression - Exceptional...…...”

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Apr 06,2020
Minithumbup
Helen
By: 'Mr O'
Apr 06,2020
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Sales Progression - Exceptional...… I generally don't write reviews, but on this occasion I felt it would be remiss, not to highlight the outstanding efforts of Helen Cole, Sales Progression Manager. She has professionalism, commitment and knowledge in abundance. My recommendation to anyone using Smart ...
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“Adrian- Senka and her team have always been p......”

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Apr 02,2020
Minithumbup
Senka
By: 'Adrian W'
Apr 02,2020
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Adrian- Senka and her team have always been professional in the way they advise us. Smart remain the "go-to" lettings team for Dickens Heath...
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“Excellent!...”

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Mar 31,2020
Minithumbup
Helen
Russell
By: 'Bob Spittle'
Mar 31,2020
0 people found
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Excellent! A complete service from valuation to completion. A Company with a total team ethic working tirelessly for the Customer. Our exchange and completion would not have happened without the expertise and experience of all at Smarthomes, we were only hours away from going into ...
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“I was very impressed with Shirley branch yet ......”

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Mar 30,2020
Minithumbup
Helen
Russell
By: 'John Cotton'
Mar 30,2020
0 people found
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I was very impressed with Shirley branch yet again especially Helen and Russel.To have to sell the family home is very upsetting but they were all very sympathetic and kept me well informed of all processes of the sale.Helen and i had a ...
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“Great service and always willing to help. Hel......”

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Mar 29,2020
Minithumbup
Helen
By: 'Mohammed M'
Mar 29,2020
0 people found
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Great service and always willing to help. Helen who was dealing with my purchase was always on the ball and great with keeping me informed...
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“I have bought and sold a number of houses thr......”

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Mar 20,2020
Minithumbup
Helen
Jamie Smart
By: 'Daniel Hammond'
Mar 20,2020
0 people found
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I have bought and sold a number of houses through Smart Homes. The services is always excellent and personal. I would not hesitate to recommend Smart Homes. Jamie, Jackie and Helen are a pleasure to deal with....
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“Senka is very professional and excellent in k......”

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Mar 13,2020
Minithumbup
Jamie Smart
Senka
By: 'Sofia Hussain'
Mar 13,2020
0 people found
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Senka is very professional and excellent in knowledge. She proved first class customer service. She handled our tenancy with efficiency....
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“Amazing rental agency...”

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Mar 13,2020
Minithumbup
Senka
By: 'PSR'
Mar 13,2020
0 people found
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I signed up on a Wednesday midday ish. By 4pm that same day senka had viewings lined up and by Friday my house was rented. I am amazed. Senka and Kelly have both been amazing. Great communication with lots of emails and phone calls throughout ...
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“Excellent service from start to finish...”

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Mar 11,2020
Minithumbup
Laurentia
Irene
By: 'Wendy Jones'
Mar 11,2020
0 people found
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Smart Homes were brilliant handling the sale of our house. The whole team were first class , from Russell with the initial valuation, through to Irene who handled the viewings and offers, then to Jackie who looked after the post offer stage, and Laurentia who helped ...
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“I believe the real test of any business is wh......”

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Mar 10,2020
Minithumbup
Helen
Jamie Smart
By: 'Emily read'
Mar 10,2020
0 people found
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I believe the real test of any business is when problems occur, and when they do smart homes really come through, our house move was not smooth running as with many cases. smart homes did not give up, they kept in constant contact with us ...
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“Great service from everyone - the team were r......”

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Mar 10,2020
Minithumbup
Simon
By: 'Matt Stanton'
Mar 10,2020
1 people found
this helpful
Great service from everyone - the team were really helpful throughout the whole sale process. Jamie did the initial valuation and was very supportive, Simon Burchell came out to view the house and took great pictures, and Josh Field and Demi Leek were a huge ...
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“Reliable friendly service...”

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Mar 09,2020
Minithumbup
Helen
By: 'Eleanor Hashim'
Mar 09,2020
0 people found
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Was quick and reliable. Helen was a friendly estate agent and helped us with any questions we had. I would recommend them....
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“Our property sold within the first week of it......”

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Feb 28,2020
Minithumbup
Helen
By: 'Laura Holmes'
Feb 28,2020
0 people found
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Our property sold within the first week of it going on the market, the team kept me informed after the viewing and when we received the offer. However, due to this we didn’t have much dealings with this team. We were then passed to ...
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“Can’t praise Smart homes enough, their custom......”

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Feb 28,2020
Minithumbup
Helen
By: 'Frances Hickman'
Feb 28,2020
0 people found
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Can’t praise Smart homes enough, their customer care has been second to none . Moving is a stressful time Helen Coles and the team we’re there for us every step of the way. They really made you feel that they cared about your journey ...
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“I cannot praise Smart Homes, Jackie Jenkins a......”

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Feb 27,2020
Minithumbup
Helen
By: 'Andrew Holmes'
Feb 27,2020
0 people found
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I cannot praise Smart Homes, Jackie Jenkins and Helen Cole enough. Initially we went with Black & Gold who were, lets say poor, then switched to Smart Homes who sold our property within a week. Throughout our buying and selling process Smart Homes have kept us ...
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“Excellent sales service...”

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Feb 26,2020
Minithumbup
Helen
By: 'J'
Feb 26,2020
0 people found
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We’ve recently sold our property through Smart Homes. All round they provided an outstanding service. We were kept informed of progress throughout the process and they were always happy to answer any questions we had. Viewings were handled well and feedback was sent back ...
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“I have dealt with both Dickens Heath and Shir......”

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Feb 24,2020
Minithumbup
Louise
Senka
By: 'Excellent'
Feb 24,2020
0 people found
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I have dealt with both Dickens Heath and Shirley. I completed in my property yesterday after a very stressful time, my thanks goes particularly to Louise Lane , Senka and Laurentia for their on going help and support. They are a credit to Smart Homes! Thank ...
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“Great selling experience with Smart Homes...”

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Feb 19,2020
Minithumbup
Helen
By: 'Karen Corbett'
Feb 19,2020
0 people found
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Great selling experience with Smart Homes, from beginning to end they kept us fully informed and kept things moving forward. They are professional, efficient and friendly and I wouldn't hesitate to recommend them and use them again....
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“No complaints...”

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Feb 19,2020
Minithumbup
Helen
By: 'Chris Wall'
Feb 19,2020
0 people found
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We have been using Smart Homes for a number of years given they have managed letting an apartment we have in Shirley, Solihull but latterly for the sale of an elderly relatives property. From the valuation provided by Jamie Smart, right through the sales process ...
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“The level of effort and hard work from Helen ......”

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Feb 17,2020
Minithumbup
Helen
By: 'James Morgan'
Feb 17,2020
0 people found
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The level of effort and hard work from Helen was exceptional from start to finish. It means the world when you can have absolute faith in someone, when Helen says she’ll do something or phone you back, she does...every time. Selling a house ...
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“Excellent service...”

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Feb 15,2020
Minithumbup
Gin
Russell
By: 'Anna Newboult'
Feb 15,2020
0 people found
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Smart Homes kept me informed every step of the way of selling the house. Excellent service and I would use them again to sell a property....
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“Smart Homes (new homes) have provided an exce......”

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Feb 14,2020
Minithumbup
Louise
By: 'Philip Green'
Feb 14,2020
0 people found
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Smart Homes (new homes) have provided an excellent service. They were able to facilitate the purchase of our apartment within just 2 weeks, from reservation to completion. Jade Barnwell from the New homes team has been most helpful and very prompt with answers to any questions ...
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“We were dreading the whole buying and selling......”

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Feb 13,2020
Minithumbup
Helen
By: 'Julie Paul'
Feb 13,2020
0 people found
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We were dreading the whole buying and selling process but it couldn’t have gone more smoothly and was pretty much stress free. We sold our house in 4 weeks with Smart Homes despite a slow market and they kept us informed throughout with weekly updates. ...
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“Excellent service on both our sale and purcha......”

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Feb 12,2020
Minithumbup
Helen
By: 'Katie Brough'
Feb 12,2020
0 people found
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Excellent service on both our sale and purchase Kept up to date and answered questions promptly Special thanks to Helen at Shirley branch for all her hard work...
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“Smart Homes have been a pleasure to deal with......”

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Feb 11,2020
Minithumbup
Louise
By: 'Jo Burn'
Feb 11,2020
0 people found
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Smart Homes have been a pleasure to deal with. Always putting the customer first and doing everything possible to move the process forward. Making allowances for individuals needs. Thank you Smart Homes; we wouldn’t be settling into our new apartment without your help and ...
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“Excellent! My house was sold in 5 days. Very ......”

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Feb 09,2020
Minithumbup
Jamie Smart
Helen
By: 'Eve Mccann'
Feb 09,2020
0 people found
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Excellent! My house was sold in 5 days. Very helpful and friendly staff that made everything so easy for me. Would 100% recommend....
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“Thanks...”

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Feb 07,2020
Minithumbdown
Simon
Laurentia
By: 'Mohammed Saleh Binafif'
Feb 07,2020
0 people found
this helpful
I would like to thank them for their cooperation with me. Very friendly staff members and do their best to help...
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“Fantastic service by Smart Home on securing our first home...”

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Feb 03,2020
Minithumbup
Helen
By: 'Bharath Kumar Kanniappan'
Feb 03,2020
0 people found
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We have recently purchased our first home with the help of smart homes. I would say they have done an excellent job from the day one. Everytime I phone them, they answered with full responsible and accountabiliyy thorought the process. I have also used the ...
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“Very professional through the whole process...”

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Feb 02,2020
Minithumbup
Simon
Gin
By: 'Heather Hill'
Feb 02,2020
0 people found
this helpful
Very professional through the whole process and importantly kept in contact and gave regular updates. Nothing was too much trouble and every time we had a question they would get back to us quickly with an answer....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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