Smart Homes
4.9/5, 940 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
174 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Fantastic staff, always very helpful and frie......”

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Aug 24,2020
Minithumbup
By: 'Eileen white'
Aug 24,2020
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Fantastic staff, always very helpful and friendly , especially Helen she was always very upbeat. I would definitely recommend this team....
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“Highly efficient....”

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Aug 22,2020
Minithumbup
By: 'Heather Crookston'
Aug 22,2020
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Smart Homes kept me fully informed all through the process of selling my house. They were very efficient throughout. I would definitely use them again and recommend them to anyone who needs an estate agent....
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“Special thanks to Emma Daffurn @ Smart Homes...”

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Aug 22,2020
Minithumbup
Helen
Emma
By: 'Sharen Overall'
Aug 22,2020
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Special Thanks to Emma Daffurn @ Smart Homes xxx We are very thankful and impressed with Smart Homes Shirley Branch. They marketed and sold my Fathers apartment and now Emma Daffurn has secured a sale on our house within unprecedented times during the pandemic of Covid 19. ...
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“Smart Homes were amazing throughout our buyin......”

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Aug 20,2020
Minithumbup
Louise
By: 'Amelia'
Aug 20,2020
0 people found
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Smart Homes were amazing throughout our buying process. We were kept updated and advised along the way. Louise and Julia were very professional and caring. The team are still on site now and are always happy to help where they can. Thank you again...
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“Excellent details prepared to market the prop......”

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Aug 19,2020
Minithumbup
Jamie Smart
Laurentia
By: 'Maria'
Aug 19,2020
0 people found
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Excellent details prepared to market the property and a good follow up service by the office staff. The progression of sales team gave regular updates which was most helpful. A very professional and friendly team....
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“Smart Homes provided a very friendly and prof......”

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Aug 07,2020
Minithumbup
Gemma
By: 'STEVEN JARVIS'
Aug 07,2020
0 people found
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Smart Homes provided a very friendly and professional service whilst I was purchasing my property. Communications and assistance from Gemma were excellent. Thanks all....
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“What a great experience moving into my new ap......”

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Jul 30,2020
Minithumbup
Louise
By: 'Joan Davis'
Jul 30,2020
0 people found
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What a great experience moving into my new apartment at Princes Gate. The sales team were so understanding and patient with me having to sell my property to be able to down size to these amazing apartments. Julia and Louise have been there every step ...
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“We found Smart homes to be extremely efficien......”

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Jul 28,2020
Minithumbup
Gemma
By: 'Josh doyle'
Jul 28,2020
0 people found
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We found Smart homes to be extremely efficient and very helpful throughout the whole process. We dealt with Gemma throughout the sale and she was brilliant, on hand to answer any questions or concerns. Great service we would recommend them to anyone....
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“An excellent agency full of energy....”

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Jul 25,2020
Minithumbup
Gemma
Louise
By: 'Keith Sutton'
Jul 25,2020
0 people found
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An excellent agency full of energy. Buying or selling, representatives turn up on and are both knowledgeable and enthusiastic. Not always easy to contact by phone as they are busy but they always call back. Better a busy and successful agency rather than a slow ...
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“I heard good things about Jamie and the team,......”

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Jul 22,2020
Minithumbup
Jamie Smart
Emma
By: 'Martin Hughes'
Jul 22,2020
0 people found
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I heard good things about Jamie and the team, and I am glad we appointed them. They arranged a large number of viewings , we had a number of offers, including at the asking price. Prospective buyers who made offers were all vetted, and we were ...
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“Professional, Knowledgable and Driven...”

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Jul 21,2020
Minithumbup
By: 'Michael Buckley'
Jul 21,2020
0 people found
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Professional, Knowledgable and Driven are the words which best describes the Smart Homes Team. In the tough market conditions over the last two years I have both bought and sold a house with them They have a proven way of working, and so whatever obstacles ...
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“We are very happy with the service that we re......”

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Jul 18,2020
Minithumbup
Gemma
By: 'john williams'
Jul 18,2020
0 people found
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We are very happy with the service that we received from Gemma. She kept us informed all the way threw our purchase and has a friendly approach. Good service in difficult times...
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“Excellent service and communication throughou......”

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Jul 17,2020
Minithumbup
Gemma
By: 'Nabeela Ahmed'
Jul 17,2020
0 people found
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Excellent service and communication throughout. Gemma was especially helpful. Very happy with my new home..thanks to Smart homes for making it a smooth process. -NA...
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“Sale of Property...”

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Jul 16,2020
Minithumbup
Emma
By: 'Alison Roughton'
Jul 16,2020
0 people found
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Many thanks to the Smart Homes team especially Emma. My property was sold within a few weeks after lockdown. Excellent service and a reputable Estate Agent....
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“Excellent service from the start to finish I......”

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Jul 02,2020
Minithumbup
Gin
By: 'Louise Jones'
Jul 02,2020
0 people found
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Excellent service from the start to finish I received help and support with applying for a mortgage all the way through to completion. I would like to thank Gin Kaur for her overseeing the sale and purchase of our property and all the time and ...
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“Apartment Purchase...”

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Jul 02,2020
Minithumbup
Louise
By: 'Paul Revill'
Jul 02,2020
0 people found
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I only write reviews if I feel I have had an excellent service and this has certainly been the case with Julia and Louise at Smart Homes. Julia and Louise showed me several apartments. They were very patient and I felt they were ensuring I ...
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“An excellent service in these difficult times......”

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Jul 02,2020
Minithumbup
Louise
By: 'Raj Thandi'
Jul 02,2020
0 people found
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An excellent service in these difficult times. Viewings were arranged with correct social distancing at all times. Snagging list was attended to promptly with a smooth handing over of keys. Also a delightful welcoming hamper in the apartment!...
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“Well done Smarthomes Shirley, I don’t normal......”

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Jun 29,2020
Minithumbup
By: 'Andrew Blackburn'
Jun 29,2020
0 people found
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Well done Smarthomes Shirley, I don’t normally give reviews but I wish to do so for Smarthomes Shirley. We received excellent service from the whole team throughout the whole process. Especially as we had to cope with the difficulties of the Covid 19 lockdown, their ...
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“So my experience was a little unorthodox, giv......”

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Jun 23,2020
Minithumbup
By: 'Scott Wakefield'
Jun 23,2020
0 people found
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So my experience was a little unorthodox, given I was purchasing a property as a worldwide crisis was emerging, however Jade and Julia of Smart Homes were phenomenal in their service and communication. I dealt with Jade from the beginning, for whom was refreshing from ...
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“My review is for the fantastic service I rece......”

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Jun 22,2020
Minithumbup
Louise
By: 'Debbie Hunt'
Jun 22,2020
0 people found
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My review is for the fantastic service I received from Louise Lane. I was buying and selling Thank you Louise for everything you have done on both the sale and purchase of my properties. You have been instrumental in getting us to move day. You ...
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“Very friendly and helpful. Answered all quest......”

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Jun 16,2020
Minithumbup
Gemma
Gin
By: 'Josh N'
Jun 16,2020
0 people found
this helpful
Very friendly and helpful. Answered all questions efficiently and kept us regularly updated with our sale progress. Would definitely use this agent again....
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“Senka...”

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Jun 10,2020
Minithumbup
Senka
By: 'Jenny Larkin'
Jun 10,2020
0 people found
this helpful
Thank you to Senka for her help renting out my property. Senka always got back to me quickly and was always on hand to give professional advice. As a result of dealing with Senka I would not hesitate to recommend Smart Homes....
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“Had the misfortune of the sale going through ......”

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Jun 09,2020
Minithumbup
Laurentia
Helen
By: 'jayker dave'
Jun 09,2020
0 people found
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Had the misfortune of the sale going through during the covid crisis, but the team at Smart Homes were always replying to my emails and keeping me informed and answering any questions I had.The sale did finally go through successfully....
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“Not to be Trusted!....”

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Jun 08,2020
Minithumbdown
By: 'Sarah Jones-Ray'
Jun 08,2020
0 people found
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I cannot express enough to say to any person wishing to sell their home, to not go with Smart Homes. They are manipulative and conniving! They sell your home in the interest for themselves making money, earning bonuses! They are not to be trusted! They ...
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By: emma daffurn
Jun 08, 2020
View all comments (1)
Dear Sarah, I am sure if you refer to the 671 5* reviews that we have received from previous clients that your comments certainly do not represent the company ethics or conduct of Smart Homes, we have referred to our database and have no record of yourself at all. If you would like to discuss this further please do not hesitate to contact Jamie Smart on 0121 744 4144. ...

“I will like to use this opportunity to say a ......”

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Jun 07,2020
Minithumbdown
By: 'Sue Damms'
Jun 07,2020
0 people found
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I will like to use this opportunity to say a big thank you to Dawn Froud for the excellent customer service provided during the process of purchasing a new home. I am grateful beyond words for all the support we received, nothing was to much ...
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“Smart Homes were really helpful throughout th......”

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May 18,2020
Minithumbup
Helen
By: 'Emily Grant'
May 18,2020
0 people found
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Smart Homes were really helpful throughout the process. As a first time buyer with no knowledge of the process, Helen was fantastic at keeping me up to date at each stage. Would highly recommend!...
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“House Sale...”

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May 02,2020
Minithumbup
Helen
By: 'Gill Hennessey'
May 02,2020
0 people found
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Smart Homes, from the date of instruction to completion, were extremely courteous and professional. I was kept well informed at all stages by Helen Cole in Sales Progression, who was able to arrange a satisfactory completion for all parties....
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“I used Smart Homes to sell my late Aunt's pro......”

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Apr 30,2020
Minithumbup
Helen
Russell
By: 'Robert Day'
Apr 30,2020
0 people found
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I used Smart Homes to sell my late Aunt's property in Solihull. Russell did the valuation and the brochure and gave me invaluable advice. Irene Pullin organised the viewings and then Helen Cole took over the sales progression through to completion. They all kept me ...
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“Smart Homes were very professional from start......”

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Apr 28,2020
Minithumbup
Helen
By: 'MR STUART PECKSEN'
Apr 28,2020
0 people found
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Smart Homes were very professional from start to finish and we appreciated their efforts during lockdown. They allowed us to view the property again after agreeing the purchase too. The aftercare from sale agreed to completion was terrific. Helen really put our mind at ease ...
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“Excellent customer service! I recently moved ......”

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Apr 08,2020
Minithumbup
Helen
By: 'Anna M'
Apr 08,2020
0 people found
this helpful
Excellent customer service! I recently moved to Shirley from Kent and the process was made so easy by Helen at Smartmove. I was kept in the loop every part of the way and I really felt supported. Having a weekly update from Smart was great ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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