Smart Homes
4.9/5, 942 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

No Properties

“fantastic service...”

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Mar 20,2019
Minithumbup
Helen
Simon
By: 'Tina Pickering'
Mar 20,2019
0 people found
this helpful
Fantastic service and communication throughout the whole process. Thank you to Simon, Josh and in particular Helen for all your efforts. I would highly recommend!...
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“First Time Buyer...”

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Mar 19,2019
Minithumbup
Helen
By: 'JD26'
Mar 19,2019
0 people found
this helpful
Helen was fantastic throughout the whole process in dealing with all parties involved. I have no doubt that without her involvement the transaction may well have fallen through. Without doubt I would use Smart Homes in the future and have already referred them to a ...
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“Outstanding Service...”

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Mar 19,2019
Minithumbup
Simon
By: 'Professor Carl Chinn MBE Ph.D.'
Mar 19,2019
0 people found
this helpful
We have received outstanding service from Simon Burchell and all the team at Smart Homes involved with our house sale We have been kept fully informed throughout the process and have received weekly updates, email confirmations of viewings and feedback from these viewings. Simon himself ...
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Comment on agent fees
Most competitive.
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“exceptional service...”

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Mar 14,2019
Minithumbup
Helen
Jamie Smart
By: 'AMG'
Mar 14,2019
0 people found
this helpful
Sold our flat through Smart Homes, exceptional service from start to finish. Staff all very friendly and extremely helpful Moving house is very stressful and it was very pleasant to deal with an independent agent who offers a personal service...
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Comment on agent fees
Great value for money
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“Two different areas of need catered for...”

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Mar 14,2019
Minithumbup
Gin
Louise
By: 'JEM'
Mar 14,2019
0 people found
this helpful
Sales progression team worked hard to ensure our chain worked together. Mortgage/insurance advice was spot on too from Louise....
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Comment on agent fees
Moving is expensive but thought the fees were acceptable.
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“Understanding of needs...”

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Mar 12,2019
Minithumbup
By: 'John smith'
Mar 12,2019
0 people found
this helpful
Senka was our original point of contact. She fully understood our needs and was helpful in finding the correct tenant. She answers queries immediately and took away the stress....
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Comment on agent fees
We usually pay less and hope this can be negotiated when we become regular customers.
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“Lovely Stuff!...”

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Mar 10,2019
Minithumbup
Helen
By: 'MnM'
Mar 10,2019
0 people found
this helpful
Complete service from start to finish, well negotiated in closing the deal smoothly and to maximize the benefit to myself at the client....
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“Professional, Friendly and Helpful...”

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Mar 09,2019
Minithumbup
By: 'Shirls'
Mar 09,2019
0 people found
this helpful
It was a delight to deal with Irene, she was extremely helpful and friendly, nothing was too much trouble, if she was on another call or in a meeting she always called me back at her earliest convenience....
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“Brilliant!...”

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Mar 08,2019
Minithumbup
By: 'Teddy'
Mar 08,2019
0 people found
this helpful
Friendly and approachable staff. Great customer service. Updates received on a regular basis from the start right through to completion....
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Comment on agent fees
The cost was approx the amount expected.
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“Great Service and result!...”

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Mar 06,2019
Minithumbup
Emma
Nicola
By: 'Amie'
Mar 06,2019
0 people found
this helpful
The Smart Homes team (Louise, Emma and Nicola) in Shirley (Solihull) have been brilliant in securing the sale of my property having recently moved to them following a poor experience with another local agent. Time was of the essence as I had seen a property ...
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Comment on agent fees
Good
Was this helpful? Yes

“Property sale...”

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Mar 06,2019
Minithumbup
By: 'Pauline'
Mar 06,2019
0 people found
this helpful
Excellent service. My property was very well advertised and sold very promptly and for a very good price. Later delays caused by the upward chain were handled with great sympathy and Jackie never stopped pressing on my behalf. She kept in constant touch with me ...
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Comment on agent fees
Reasonable.
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“Excellent...”

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Mar 01,2019
Minithumbup
By: 'Forbes'
Mar 01,2019
0 people found
this helpful
Helen and Gin were polite, professional and always willing to help with any queries. They made the whole buying/selling process as seamless as possible. They kept us informed at all times and nothing was too much....
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Comment on agent fees
Competitive
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“Friendly efficient letting agents...”

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Feb 27,2019
Minithumbup
Senka
Laura
By: 'Sam'
Feb 27,2019
0 people found
this helpful
The team at Smarts really care about who they are representing. They are no nonsense, efficient, friendly and don't stop until a resolution is reached for any challenges met and a successful outcome achieved....
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Comment on agent fees
Fair
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“Attentive...”

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Feb 26,2019
Minithumbup
By: 'Lianne'
Feb 26,2019
0 people found
this helpful
Helen was brilliant, nothing was too much trouble and I felt she was fighting my corner and going above and beyond to ensure my move went ahead and went well. It feels like smart homes really care but hey are also very professional and competitive. ...
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Comment on agent fees
Good
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“First Class Service...”

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Feb 26,2019
Minithumbup
Joshua
Emma
By: 'Louisa Murphy'
Feb 26,2019
0 people found
this helpful
The whole team at Smart Homes in Shirley have given us a first class service. The sale of our mother's house has been difficult for us but Josh and Emma have made the process easier. The communication has been excellent whether it be by email ...
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Comment on agent fees
Competitive
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“First class professional service!...”

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Feb 25,2019
Minithumbup
Jamie Smart
By: 'Stephen'
Feb 25,2019
0 people found
this helpful
First class service from every department within the team. Friendly, very knowledgeable and have assisted us along every step of the process with no questions left unturned....
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Comment on agent fees
Good
Was this helpful? Yes

“Thank you...”

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Feb 14,2019
Minithumbup
Senka
Laura
By: 'Toyota'
Feb 14,2019
0 people found
this helpful
I came from Japan and I totally did familiar with the area and I did not have any idea how to find a flat. They kindly support to find furnished flat and I enjoyed UK life for 3 years. Thank you for everything....
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“Buy to Lets at Dickens Heath...”

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Feb 13,2019
Minithumbup
Senka
Alan
By: 'Adrian W'
Feb 13,2019
0 people found
this helpful
Always very positive and professional, we are very pleased with Senka's support and would recommend her and her support team on any lettings matters around the Dickens Heath area...
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Comment on agent fees
Fair
Was this helpful? Yes

“Letting...”

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Feb 13,2019
Minithumbup
By: 'Garry wood'
Feb 13,2019
0 people found
this helpful
Having used several agents over the years to let property's for me no one is in the same league as smart homes let in one day great job by all at smart homes Garry wood...
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Comment on agent fees
Fair
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“Customer service...”

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Feb 12,2019
Minithumbup
Helen
Joshua
By: 'Jo fro Shirley'
Feb 12,2019
0 people found
this helpful
I received excellent customer service from team members at smarthomes. Josh who did the valuation presented himself as polite, knowledgable and he did a brilliant market appraisal and instilled confidence in me and my sale, getting me the price we agreed on. Then Helen took ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Sale completed...”

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Feb 12,2019
Minithumbup
Helen
Jamie Smart
By: 'Paul McLoughlin'
Feb 12,2019
0 people found
this helpful
Having just completed a sale/purchase with smart homes I cannot rate them highly enough, a problematic sale from the start Helen at smart homes was excellent and used her negotiating skills to minimise the stress to ourselves. Smart homes are an extremely professional business ...
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Comment on agent fees
competitive fee levels
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“Great service...”

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Feb 12,2019
Minithumbup
Helen
By: 'Shirley'
Feb 12,2019
0 people found
this helpful
Jackie was always available and very sensitive to the chains needs considering it was a difficult process, she kept everybody in the chain in the loop on the process and this was extremely reassuring. When Jackie was away Helen also made sure that we were ...
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“House sale...”

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Feb 11,2019
Minithumbup
Louise
Gin
By: 'Andrew'
Feb 11,2019
0 people found
this helpful
We had a very good experience selling through Smart Homes. Louise was very professional and helpful. We had a confirmed sale within 3 weeks. Gin Kaur was then very thorough in keeping us informed on the sale progression. She kept us well informed and sorted out ...
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Comment on agent fees
fair and reasonable
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“Excellent Service...”

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Feb 11,2019
Minithumbup
Gin
By: 'Tom'
Feb 11,2019
0 people found
this helpful
We appointed Smart Homes to sell our property after getting nowhere with a previous Estate Agent. It didn't take long before we had a decent offer which we accepted. Where Smart Homes excelled for us was in sales progression where Gin worked tirelessly through to ...
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Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Good communication...”

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Feb 11,2019
Minithumbup
Helen
By: 'Liam'
Feb 11,2019
0 people found
this helpful
Very happy to have bought through Smart Homes. Staff were friendly and listened to pints thoroughly. I would definitely use them again to sell or buy....
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“Professional and Dedicated...”

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Feb 11,2019
Minithumbup
By: 'Dennis and Gill'
Feb 11,2019
0 people found
this helpful
Irene guided us successfully through a very difficult sale and at all times kept us fully informed and solicitors, 'motivated'....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“House sale...”

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Feb 08,2019
Minithumbup
By: 'Mr B Bhogal'
Feb 08,2019
0 people found
this helpful
The process has been smooth. Was really good that i didn't have to do any of the viewings as the agent took care of it all which was better for me as it's not a property I lived in and the agent was free to ...
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Comment on agent fees
Reasonable fees standard across most agents
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“Unresponsive...”

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Feb 06,2019
Minithumbdown
By: 'Yaska'
Feb 06,2019
0 people found
this helpful
Property Management requires a response to issues or queries raised. There is a near zero response rate to emails sent, leaving you in the dark about what is happening or even if something is being done....
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“Wow!...”

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Feb 03,2019
Minithumbup
Russell
By: 'Sheila'
Feb 03,2019
0 people found
this helpful
I bought through Russell at Smart Homes and was impressed with his attitude,and patience all the time we were viewing. I had looked at 55 properties with other Agents and NONE compared with Smart Homes. Thanking you for making my experience of buying a new ...
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Comment on agent fees
Didn’t have to pay any as I was the Buyer.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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