Smart Homes
4.9/5, 940 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
174 2 84 5 422 4 219 4 24 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Smart Homes were excellent. We had lots of viewings followed by regular feedback....”

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Sep 18,2020
Minithumbup
Gemma
By: 'Gemma Marshall'
Sep 18,2020
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Smart Homes were excellent. We had lots of viewings with regular feedback for the sale of my mothers house. I found all the staff we dealt with to be very professional and approachable, particularly Gemma who we found to be really efficient, particularly during the ...
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“As a first time buyer with very little knowle......”

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Sep 18,2020
Minithumbup
Louise
By: 'Tim'
Sep 18,2020
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As a first time buyer with very little knowledge of what needed to be done buying during a global pandemic was far from ideal. Julia and Louise’s excellent service guided me through the entire process perfectly....
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“Smart Homes - The No1 Estate Agents...”

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Sep 15,2020
Minithumbup
Senka
Alan
By: 'Kassim'
Sep 15,2020
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Smart homes have been amazing with managing my properties and really do live upto what they promote themselves in being the No1 Estate agents to work with. Thank you all for all your support....
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“Living some distance from the property to be ......”

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Sep 15,2020
Minithumbup
Emma
By: 'Maria Steele'
Sep 15,2020
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Living some distance from the property to be purchased we were impressed with the excellent, clear communication from the viewings team who were very accommodating and reassuring. The professional approach stood out compared to our experience with other estate agents. Rob who did the viewings ...
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“Smart Homes have been amazing!...”

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Sep 10,2020
Minithumbup
By: 'Sophie Clarke'
Sep 10,2020
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Smart Homes have been amazing, from the moment I called about the house, all the way through to completion. They went above and beyond to help speed up the sales process and am so glad I purchased my first house with them....
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“Very good staff...”

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Sep 10,2020
Minithumbup
Helen
Nicola
By: 'Bee McRae'
Sep 10,2020
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The sales and follow-up teams are very helpful and prompt in their response to all queries. They do their level best to help you, thus reducing your stress level....
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“Brilliant service from the team at Smart Home......”

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Sep 10,2020
Minithumbup
Simon
Emma
By: 'Kate Booth'
Sep 10,2020
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Brilliant service from the team at Smart Homes. From the advice they gave me about getting my house ready for sale, to the efficient organisation of the viewings process I have been very impressed with the team. I always had calls and emails to confirm ...
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“A very professional service. Right from the s......”

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Sep 08,2020
Minithumbup
Jamie Smart
By: 'Bob Mansell'
Sep 08,2020
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A very professional service. Right from the start when Jamie Smart came to value the property we felt we were receiving a very professional service, Jamie had obviously done his homework regarding the property. The photography and video were excellent in quality. We were kept ...
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“Property Purchase during lockdown...”

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Sep 08,2020
Minithumbup
Helen
Gemma
By: 'Tanzeel Sabahat'
Sep 08,2020
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I found both Helen and Gemma to be extremely helpful in completing our house purchase. The purchase was delayed due to COVID but both Gemma and Helen kept me updated throughout the whole process and were very helpful in communicating with the vendor's solicitors. I ...
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“We are delighted with the professional servic......”

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Sep 08,2020
Minithumbup
Simon
By: 'Guy Widman'
Sep 08,2020
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We are delighted with the professional service offered by Simon at Smart Homes and cannot recommend highly enough his and the Shirley office's services....
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“Sold my property in 10 days at asking price! ......”

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Sep 08,2020
Minithumbup
Joshua
Simon
By: 'Anna'
Sep 08,2020
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Sold my property in 10 days at asking price! A very efficient team that delivers exactly what promises. The valuation by Josh was spot on with the perfect expalnation of how the process works. Photos taken by Simon were very professional I felt that always helps ...
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“Top people. Whether you're looking to rent, ......”

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Sep 07,2020
Minithumbup
Senka
Amanda
By: 'Hani Alrifai'
Sep 07,2020
0 people found
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Top people. Whether you're looking to rent, buy, or rent out your property I would recommend Smart Homes. I've used all 3 of the services and it has been smooth sailing! When it comes to selling my properties, I will also do this through Smart Homes. ...
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“As a first time buyer I had no knowledge of t......”

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Sep 07,2020
Minithumbup
Jo
By: 'laura cole'
Sep 07,2020
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As a first time buyer I had no knowledge of the whole process of buying however having Jo has been great. She talked me through each stage, was extremely helpful and kept me up to date with everything. I had some issues with my solicitors ...
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“I must say what a great team at smart homes, ......”

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Sep 07,2020
Minithumbup
Louise
Emma
By: 'Lexie Hardwick'
Sep 07,2020
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I must say what a great team at smart homes, I was always wary when it came to choosing the right agent to sell my home, but Louise Lane was great and always there to speak to. Emma negotiated the offers we received and guided ...
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“Excellent customer service, sold my home in a......”

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Sep 07,2020
Minithumbup
Emma
Louise
By: 'Tom Daffurn'
Sep 07,2020
0 people found
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Excellent customer service, sold my home in a week and also secured the one we wanted to buy with smart homes. Also arranged mortgage with Louise so great all under one roof. Cant thank the team enough...
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“From start to finish everyone that was involv......”

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Aug 31,2020
Minithumbup
By: 'Christopher'
Aug 31,2020
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From start to finish everyone that was involved with our house sale was very professional , I would definitely recommend Smart homes to anyone who ids thinking of selling there property...
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“We have used Smart Homes for many years and h......”

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Aug 31,2020
Minithumbup
Helen
Jamie Smart
By: 'Wouter Schuitemaker'
Aug 31,2020
0 people found
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We have used Smart Homes for many years and have now sold two homes with them and obtained excellent long term tenants for one of our properties. They also sold our homes in record time, both times in difficult economic conditions. Their amazing service is ...
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“Excellent service from start to finish...”

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Aug 31,2020
Minithumbup
Helen
By: 'MR STUART PECKSEN'
Aug 31,2020
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Excellent service from start to finish, especially given we moved during the height of lockdown. Always kept us up to date and were on hand to answer any questions....
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“The best agents...”

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Aug 31,2020
Minithumbup
Helen
By: 'Anne Barlow'
Aug 31,2020
0 people found
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Amazing service, always helpful and polite can't do enough for you. Everyone in Smart Homes can't be faulted especially Helen. Can't recommend them highly enough...
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“Excellent service from start to finish receiv......”

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Aug 29,2020
Minithumbup
Helen
Gin
By: 'Louise Deakin'
Aug 29,2020
0 people found
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Excellent service from start to finish received regular updates and made to feel like a valued customer,thank you Helen,highly recommended estate agent and hard working staff!!!...
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“Sold my home and brought new home from smart ......”

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Aug 29,2020
Minithumbup
Helen
Gin
By: 'Paul'
Aug 29,2020
0 people found
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Sold my home and brought new home from smart homes,got to say what an excellent service from start to finish and complete dedication to solve problems when they occurred,have to say a thank you to Helen who guided and sorted everything out for ...
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“My property was sold via Smart Homes. Althoug......”

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Aug 29,2020
Minithumbup
By: 'Movita Vickers'
Aug 29,2020
0 people found
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My property was sold via Smart Homes. Although it took a long time for the Sale to go through due to COVID, the team kept me informed throughout. I would definitely use this company again....
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“Brilliant...”

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Aug 28,2020
Minithumbup
Senka
Alan
By: 'Rose Davie'
Aug 28,2020
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Senka has always been very professional and supported me in finding a tenant very quickly. Alan was brilliant with queries and great over the phone and organising appointments. So far a very good service which I would recommend!...
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“Outstanding serviceHaving not used an estate......”

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Aug 28,2020
Minithumbup
Emma
Nicola
By: 'Paul Boyce'
Aug 28,2020
0 people found
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Outstanding service Having not used an estate agent in over 22 years we were a little apprehensive to say the least. They were prompt, very clear in explaining the process and continually kept us updated. We could not heap enough praise on the whole team!...
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“Very efficient service all round, would recom......”

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Aug 28,2020
Minithumbup
By: 'Jude Savage'
Aug 28,2020
0 people found
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Very efficient service all round, would recommend without hesitation. Sold my property very quickly. Good communication throughout the process. Thank you!...
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“I achieved an immediate sale...”

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Aug 28,2020
Minithumbup
Russell
Gemma
By: 'Sally M'
Aug 28,2020
0 people found
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I achieved an immediate sale due to superb service from the whole team at Smart Homes.  Grateful thanks to Russell for his professional advice and expertise, excellent photography and video skills; I was truly impressed how swiftly my sales particulars were produced.  Many thanks also ...
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“New to Smart Homes...”

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Aug 28,2020
Minithumbup
Senka
By: 'Tanya Harrison'
Aug 28,2020
0 people found
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We have recently become Landlords using Smart Homes as our letting Agent. We have been dealing with Senka and she has been very proactive, helpful and extremely efficient. I’d highly recommend her when dealing with Smart Homes....
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“Excellent Service at Smart Homes Lettings...”

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Aug 28,2020
Minithumbup
Senka
By: 'SHARON KELLY'
Aug 28,2020
0 people found
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Despite the Lockdown Restrictions in March 2020,The Service at Smart Homes was exceptional. In particular, Senka the Letting's Manager was not only professional and courteous but was also one of the most friendly and helpful people I have encountered. Senka's communication & customer service standards are ...
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“Excellent service from Senka and the lettings......”

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Aug 27,2020
Minithumbup
Senka
By: 'Ajit Godhania'
Aug 27,2020
0 people found
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Excellent service from Senka and the lettings team. Can’t recommend enough. Extremely professional throughout. Thank you so much for all your help guys!...
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“Service was good. They always came back to me......”

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Aug 26,2020
Minithumbup
Laurentia
By: 'Nirmal Kaur'
Aug 26,2020
0 people found
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Service was good. They always came back to me with an update. Excellent customer service with Laurentia. She was friendly and helped me through this stressful time...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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