Smart Homes
5/5, 1174 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £26,000 £26,995,000
Lettings 98% 99% £450 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
220 2 93 5 517 6 296 8 26 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“As a First Time Buyer, my Husband and I were ......”

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Jun 23,2021
Minithumbup
Helen
By: 'Rashmi'
Jun 23,2021
0 people found
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As a First Time Buyer, my Husband and I were looking to buy a property in Solihull. We didn't have a great experience with one of the other Estate Agents. During our search, we found a property with Smart Homes. We viewed the property twice, ...
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“Very happy with Smart Homes. Used them for Le......”

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Jun 23,2021
Minithumbup
Helen
By: 'ANDREA'
Jun 23,2021
0 people found
this helpful
Very happy with Smart Homes. Used them for Lettings and house sale Efficient and friendly and kept me informed every step of the way Would definitely recommend them...
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“First class service...”

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Jun 21,2021
Minithumbup
By: 'Katrina'
Jun 21,2021
0 people found
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Smart Homes gave us a great service from marketing to the friendly and efficient sales progression team. Highly recommend this agent...
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“Awesome Experience throughout the wholeProce......”

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Jun 21,2021
Minithumbup
Helen
Jamie Smart
By: 'Karlos'
Jun 21,2021
0 people found
this helpful
Awesome Experience throughout the whole Process of selling with Smart. This is the second property we have sold with them and from valuation, to detail preparation and viewings, through to sales completion with Helen - the service has been second to none. If you are ...
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“Unauthorised Junk Mail. If their sales oper......”

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Jun 20,2021
Minithumbdown
By: 'JB'
Jun 20,2021
0 people found
this helpful
Unauthorised Junk Mail. If their sales operation is as good as their marketing, I would certainly not use this company. I strongly object to having marketing material dropped through my letterbox, when I have a large poster indicating NO Leaflets. Perhaps their leaflet distributor can't ...
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“Smart Homes were absolutely fantastic from st......”

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Jun 16,2021
Minithumbup
Helen
Robert
By: 'Emma Wilson'
Jun 16,2021
0 people found
this helpful
Smart Homes were absolutely fantastic from start to finish, with really excellent customer service. Nothing was too much trouble for the team with all requests and queries dealt with in an efficient and professional manner, in particular Helen Cole and Robert Williams, Emma Daffurn and ...
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“1st Class advice and service...”

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Jun 16,2021
Minithumbup
Jamie Smart
By: 'Jo'
Jun 16,2021
0 people found
this helpful
Contacted Smart homes regarding a unique property we had to sell. Spoke to Jamie Smart at length on a number of occasions that explained the process and gave us our best options on how to move forward and market the property. The whole process was ...
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“First class service. Weekly call to update on......”

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Jun 10,2021
Minithumbup
Helen
By: 'Sue, Solihull'
Jun 10,2021
0 people found
this helpful
First class service. Weekly call to update on progress. Always returned calls promptly. Staff, especially Helen, were very friendly and helpful. Would definitely use again....
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“We purchased a home in Broadoaks with the ass......”

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Jun 09,2021
Minithumbup
Louise
Julia
By: 'Nil'
Jun 09,2021
0 people found
this helpful
We purchased a home in Broadoaks with the assistance of Louise and Julia who were attentive and helpful from the onset. We could not fault their service and their professional enthusiasm. They helped us to in envisage our new home as well as facilitating any ...
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“So friendly and so helpful. I spoke to abou......”

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Jun 07,2021
Minithumbup
By: 'Lisa Solihull'
Jun 07,2021
0 people found
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So friendly and so helpful. I spoke to about 6 members of the team and all were very knowledgeable and happy to help....
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“Amazing Lettings service for my entire portfolio from Senka and Smart Homess...”

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Jun 06,2021
Minithumbup
Senka
Alan
By: 'S Chaudh'
Jun 06,2021
0 people found
this helpful
Very happy with Smart Homes and Senka especially in dealing with all matters of the letting of my Portfolio in Hall Green and Shirley. Senka takes from every details from photos, to listings, to viewing, to inventory until new tenants have moved in. NO hesitation ...
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“A very swift and professional service provide......”

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Jun 05,2021
Minithumbup
Louise
By: 'LG'
Jun 05,2021
0 people found
this helpful
A very swift and professional service provided by Smart Homes and Louise, really took the stress out of the buying experience....
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“Very helpful on a first time buy...”

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Jun 05,2021
Minithumbup
By: 'Tom'
Jun 05,2021
0 people found
this helpful
Very helpful on my first time buying a property. Always available and quick to get back to me on all queries. Worked with the developer achieve a very quick turnaround on the purchase as I had time constraints. Overall good, professional service....
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“Debbie at Smarts Homes went above and beyond ......”

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Jun 01,2021
Minithumbup
Debbie
By: 'Karen'
Jun 01,2021
0 people found
this helpful
Debbie at Smarts Homes went above and beyond helping us with a protracted and difficult purchase. She was always there at the end of the phone if needed and was very proactive, couldn't be happier with the service and would highly recommend...
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“Helen Cole always gives 110% and sorts out an......”

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Jun 01,2021
Minithumbup
Helen
By: 'Karen'
Jun 01,2021
0 people found
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Helen Cole always gives 110% and sorts out any problems we have, she has done this on many occasions and has made the process of buying and selling much less stressful...
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“5 stars isn't enough. From start to finish De......”

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May 31,2021
Minithumbup
Debbie
By: 'Chris'
May 31,2021
0 people found
this helpful
5 stars isn't enough. From start to finish Debbie was so helpful and supportive to us, even during a ridiculously long chain! You're incredibly lucky to have such a good member on your team. Would highly recommend smart homes to everyone....
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“Brilliant service from start to finish...”

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May 27,2021
Minithumbup
Helen
By: 'Haris'
May 27,2021
0 people found
this helpful
My wife and I recently purchased our home from SMART Homes and I have to say that the service we received from start to end was brilliant. We were continuously kept informed and up to date and they worked their hardest to meet the tight ...
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“Excellent service from start to end, from the......”

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May 26,2021
Minithumbup
Helen
Trevor
By: 'addam'
May 26,2021
0 people found
this helpful
Excellent service from start to end, from the first viewing we had at another property and then this viewing for our home with trevor was brilliant, and then the service from Helen throughout the entire process was excellent, i would highly recommend Smart homes to ...
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“I never thought I’d ever be writing a good re......”

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May 20,2021
Minithumbup
Helen
By: 'Pete'
May 20,2021
0 people found
this helpful
I never thought I’d ever be writing a good review for an estate agent but Smart Homes really is something different to any others I’ve dealt with over the last 30+ years. Although not selling my own home, we have been very fortunate to ...
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“Helen Cole is a wonderful Soul...”

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May 19,2021
Minithumbup
Helen
By: 'Matt Monsoon'
May 19,2021
0 people found
this helpful
Helen Cole dealt with our house purchase and I couldn't speak highly enough of her service. Very warm and friendly attitude, communicated well and spoke to me at a level so I understood. Kept in good contact with us throughout, and even helped push 3 parties ...
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“I have been very happy with the service given......”

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May 15,2021
Minithumbup
Debbie
Gemma
By: 'Diane'
May 15,2021
0 people found
this helpful
I have been very happy with the service given to me from start to finish. I was kept informed regarding the viewings and once the property had been sold the after sales service regarding phone calls and e-mails keeping me up date was excellent....
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“10/10 for sale & purchase....”

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May 06,2021
Minithumbup
Jamie Smart
Debbie
By: 'Kpayne'
May 06,2021
0 people found
this helpful
We've been really a happy with the sale of our property using Smart Homes, they sold our house at asking price before we even hit the market. They valued it and my decision was to go a bit over the valuation - they didn't quibble ...
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“Awesome service from Julia and Louise...”

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May 01,2021
Minithumbup
Louise
Julia
By: 'Sarah'
May 01,2021
0 people found
this helpful
Julia has been professional and helpful throughout the purchase of our property. Her communication is excellent and she carries through on her promises. Major thanks to Louse also, who was so flexible and helpful with viewings. Thanks both! We would definitely use you guys again!...
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“A truly amazing service from an extremely com......”

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Apr 30,2021
Minithumbup
Senka
By: 'Mcloughlan'
Apr 30,2021
0 people found
this helpful
A truly amazing service from an extremely committed individual and team always returns calls , and acts quickly on any queries , can not recommend them enough , they now only manage one of my properties but have previously managed a number of our investments , well done team ...
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“Senka is a superb letting Agent, very attenti......”

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Apr 30,2021
Minithumbup
Senka
By: 'Aj'
Apr 30,2021
0 people found
this helpful
Senka is a superb letting Agent, very attentive and willing to go the extra mile. She's efficient, hard working and builds great rapport with clients putting you at ease....
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“Fantastic experience with Smart Homes as alwa......”

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Apr 30,2021
Minithumbup
Senka
Louise
By: 'Debbie'
Apr 30,2021
0 people found
this helpful
Fantastic experience with Smart Homes as always. The staff always go above and beyond. Special mention to Senka Louise Powell and Julia who have helped myself and my son both find new apartments. Cannot recommend Smart Homes enough....
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“Great experience...”

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Apr 30,2021
Minithumbup
Helen
By: 'Amy3'
Apr 30,2021
0 people found
this helpful
I initially spoke to Helen in sales who was extremely helpful and put me through to Senka. Senka couldn't have been more helpful and made the transition to my new property smooth and stress free. Thank you Smart Homes fantastic staff and service....
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“First Time Landlord...”

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Apr 30,2021
Minithumbup
Senka
Alan
By: 'Karen'
Apr 30,2021
0 people found
this helpful
As a first time landlord it was difficult to know what to expect. I purchased an apartment off plan with the view to letting it out in a fully managed basis. Senka was really helpful and managed to get a higher rental that I thought ...
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“Very professional and efficient. Buying my fi......”

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Apr 29,2021
Minithumbup
By: 'Surbhi kenth'
Apr 29,2021
0 people found
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Very professional and efficient. Buying my first property was an absolute breeze thanks to the ladies at Smarthomes. Would recommend....
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“I use Smart Homes services to manage both of my properties...”

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Apr 29,2021
Minithumbup
Senka
Alan
By: 'Andrew'
Apr 29,2021
0 people found
this helpful
I use Smart Homes services to manage both of my properties. I can honestly say the courtesy and efficiency has been excellent. I have dealt with many of the Dickens Heath team and all have responded quickly to any concerns i may have as a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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