Smart Homes
5/5, 842 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
No company information
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £26,000 £4,000,000
Lettings 97% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
162 2 84 5 370 4 189 2 23 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Delighted to have had jade help me through my purchase......”

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Jan 21,2020
Minithumbup
Jade
By: 'Paul Barnett'
Jan 21,2020
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Great to have had Jade help me through this purchase. She has always been available and kept things simple. I would certainly recommend smart homes, and jade in particular....
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“Smart Homes review - Louise Powell and Jade Barnwell...”

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Jan 16,2020
Minithumbup
Louise
Jade
By: 'Lauren Sperring'
Jan 16,2020
0 people found
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Louise and Jade have been extremely helpful throughout the entire process of purchasing the apartment. They have kept us updated, from start to finish, and successfully arranged for a tenant to move into the property within a week of completion. I would recommend using Smart ...
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“This was my first experiance with smart homes......”

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Jan 15,2020
Minithumbup
By: 'S N Begum'
Jan 15,2020
0 people found
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This was my first experiance with smart homes by far the best experaince I have had i have veiwed a couple of houses with them and I can say they were fantastic the best experaince that we have had. They customer service team were fantastic ...
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“Great service...”

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Jan 13,2020
Minithumbdown
Helen
By: 'Stephanie Gregan'
Jan 13,2020
0 people found
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We were really impressed with Smart Homes’ service and professionalism. Helen in particular was extremely helpful following up every week on the sale of our house and our purchase. She went above and beyond to try and rectify any issues, and was constantly liaising with ...
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“Simon possesses a very professional attitude ......”

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Jan 13,2020
Minithumbup
Simon
By: 'Glen Reece'
Jan 13,2020
0 people found
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Simon possesses a very professional attitude and offered excellent advice to enable me to make the correct decisions in what can be a mine field when selling a house. Simon was always on hand to not only oversee the viewings but to offer straight talking ...
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“A smooth service all the way from the first m......”

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Jan 11,2020
Minithumbup
Helen
Russell
By: 'David carney'
Jan 11,2020
0 people found
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A smooth service all the way from the first meeting through to completion. Weekly communications from the team. Highly recommended....
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“Cannot praise the staff enough and all the he......”

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Jan 10,2020
Minithumbup
Helen
Louise
By: 'Michael hegarty'
Jan 10,2020
0 people found
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Cannot praise the staff enough and all the help we received from Helen and Louise we cannot thank them enough....
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“Excellent service from beginning to end of pr......”

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Jan 10,2020
Minithumbup
Jade
Louise
By: 'Daljit Boora'
Jan 10,2020
0 people found
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Excellent service from beginning to end of process. Friendly staff and responded extremely efficiently to all queries and concerns. Looking forward to ongoing relationship with Lettings....
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“Jo has been wonderful and helpful throughout ......”

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Jan 07,2020
Minithumbup
Jo
By: 'hannah price'
Jan 07,2020
0 people found
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Jo has been wonderful and helpful throughout my renting journey. Nothing has been too much trouble. I could not be happier with the beautiful property she found me at such short notice and she assisted in making the move as painless and stress free as ...
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“We sold our property through smart homes. If ......”

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Jan 07,2020
Minithumbup
Helen
Russell
By: 'Ben Seymour'
Jan 07,2020
0 people found
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We sold our property through smart homes. If it wasn’t for Helen working so hard and knowing what she was doing so well. I’m sure our onward purchase would of dragged on for months longer. Can’t fault them. And would definitely use ...
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“I used Smart Homes to purchase a flat and wou......”

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Jan 04,2020
Minithumbup
Helen
Joshua
By: 'Jacob Kordan'
Jan 04,2020
0 people found
this helpful
I used Smart Homes to purchase a flat and would 100% use them again. They were fantastic during the whole process and kept me fully informed throughout. Helen was a joy to work with and really went the extra mile to help me and ensure everything ...
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“I would highly recommend smart homes. Louise ......”

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Dec 31,2019
Minithumbup
By: 'Jennifer Lyons'
Dec 31,2019
0 people found
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I would highly recommend smart homes. Louise was excellent at selling the house and always gave extremely helpful advice. Helen in the afternoon sales was outstanding as well. They really were the dream team. Thank you so so much for all your hard work....
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“Absolutely Excellent Service...”

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Dec 30,2019
Minithumbdown
Helen
By: 'Sylvia and Graham'
Dec 30,2019
0 people found
this helpful
No-one had a poorer opinion of estate agents than we did. Then we found Smart Homes in Shirley. We sold and bought our new property with them. They were always efficient, professional and friendly. They kept us up-to-date at all times, supported us when it ...
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“I have dealt with Smart Homes on several occa......”

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Dec 29,2019
Minithumbup
Helen
Senka
By: 'Matt Lee'
Dec 29,2019
0 people found
this helpful
I have dealt with Smart Homes on several occasions and each time I have found them as an agent extremely professional and helpful. Even though I was the purchaser and not the seller on each occasion Helen was in touch every week with an update ...
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“Highly Recommend...”

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Dec 27,2019
Minithumbup
By: 'Gerry Smith'
Dec 27,2019
0 people found
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Smart Homes were professional and helpful throughout the selling process of my property. The After Sales Team were superb. Helen was in touch every week with an update and immediately with any issues that had arisen. I cannot thank her enough for her support through ...
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“My whole experience from start to finish was ......”

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Dec 19,2019
Minithumbup
Helen
By: 'Janett Reynolds'
Dec 19,2019
0 people found
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My whole experience from start to finish was without doubt exceptional. Even a major hick up after the agreed sale had occurred every part of the process was very professionally completed and I was never in doubt of how my sale was proceeding. I am ...
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“From start to completion Smart Homes were fab......”

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Dec 18,2019
Minithumbup
Russell
Jackie
By: 'Amy Gibson'
Dec 18,2019
0 people found
this helpful
From start to completion Smart Homes were fabulous. It wasn’t the easiest of sales but the team were so supportive and really helped me get a great price for my property and kept me going when it was difficult. Jackie was excellent. I would ...
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“This estate agents is fantastic. Demi and jos......”

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Dec 18,2019
Minithumbup
Joshua
By: 'Asia Choudhary'
Dec 18,2019
0 people found
this helpful
This estate agents is fantastic. Demi and josh kept us informed throughout the process. The weekly calls helped us keep updated and no questions were to much trouble. The other staff were very professional and friendly whenever we visited the office. I would 100% recommend smart ...
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“Smart Homes- excellent customer service...”

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Dec 17,2019
Minithumbup
Laurentia
By: 'Nicola Palmer'
Dec 17,2019
0 people found
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Excellent service throughout the sale of my property, regular feedback which was most appreciated and easy to contact at any time...
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“Great service from Smart Homes...”

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Dec 14,2019
Minithumbup
Helen
By: 'Judith Mair'
Dec 14,2019
0 people found
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Great service from Smart Homes who we were buying our house from. We received weekly updates on progress and the staff were always helpful....
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“As a first time buyer it's been a daunting ta......”

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Dec 11,2019
Minithumbup
By: 'Imran Moughal'
Dec 11,2019
0 people found
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As a first time buyer it's been a daunting task but my experience with smart homes has been nothing but positive. From viewing stage to getting an offer accepted they have always been most helpful. Special mention to Demi Leek who has been brilliant throughout ...
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“Highly Recommend...”

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Dec 11,2019
Minithumbup
By: 'Noreen Doyle'
Dec 11,2019
1 people found
this helpful
I highly recommend Smart Homes as we have recently sold a property through this estate agent. All of the staff that we came into contact with are very professional and we were kept up to date by phone and email on every matter concerning our ...
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“We have been working with smart homes now for......”

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Dec 11,2019
Minithumbup
Joshua
Simon
By: 'rachel clarkstone'
Dec 11,2019
0 people found
this helpful
We have been working with smart homes now for some time, and secured quite a few sales together, they are professional, friendly and a pleasure to deal with. I look forward to continuing to work closely with them...
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“Helen was fantastic right from the viewing un......”

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Dec 07,2019
Minithumbup
Helen
By: 'Emma Quy'
Dec 07,2019
0 people found
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Helen was fantastic right from the viewing until exchange and completion. Very proactive and always kept us up to date. Everyone on the phone were helpful and polite and calls were always returned promptly. I’ll definitely recommend and use them again. Thank you for ...
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“mr & mrs butterly....”

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Dec 04,2019
Minithumbup
Helen
Jamie Smart
By: 'mr myles butterly'
Dec 04,2019
0 people found
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smart homes are very professional in everything they did when selling our home, very helpful and caring estate agent who go the extra mile .A special mention for Helen Cole who kept us inform every week with customer feed back....
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“Buying a property can seem daunting to any fi......”

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Dec 03,2019
Minithumbup
Jade
By: 'Charlotte'
Dec 03,2019
0 people found
this helpful
Buying a property can seem daunting to any first timer but thanks to Smart Homes, the process has been made to feel like a breeze. Jade has been so helpful, I cannot thank her enough. She was completely transparent at all times about exactly where ...
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“Absolutely fantastic service from start to fi......”

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Dec 03,2019
Minithumbup
Helen
By: 'Alison Grimes'
Dec 03,2019
0 people found
this helpful
Absolutely fantastic service from start to finish! Could not of asked for a better team to keep the stress of moving house to as little as possible! A big thank you to Helen!...
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“Wonderful service...”

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Nov 29,2019
Minithumbup
By: 'Wonderful service'
Nov 29,2019
0 people found
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We have recently exchanged contracts on our purchase via Smart Homes and have found them extremely professional and helpful throughout. At times it has been stressful but we felt that Helen at Smart Homes was helping us as well as her vendor. Cannot recommend them ...
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“Thank you so much for getting things sorted s......”

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Nov 29,2019
Minithumbup
Jo
By: 'Hannah'
Nov 29,2019
0 people found
this helpful
Thank you so much for getting things sorted so quickly and keeping me up to date. Never broken a promise with getting back to me which you don’t often get from people....
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“Recommended by the developers agent Smart Hom......”

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Nov 27,2019
Minithumbup
Senka
Louise
By: 'Dinesh'
Nov 27,2019
0 people found
this helpful
Recommended by the developers agent Smart Homes. It made sense to use Smart Homes Lettings for a quick tenant and Senka was professional and found a tenant before exchange of contracts. Piece of mind to know you have someone lined up. I have another rental ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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