Smart Homes
4.9/5, 896 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
98% lettings valuation accuracy
98% lettings fee satisfaction
No company information

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £26,000 £26,995,000
Lettings 98% 98% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
168 2 84 5 401 4 203 4 23 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Excellent service from the start to finish I......”

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Jul 02,2020
Minithumbup
Gin
By: 'Louise Jones'
Jul 02,2020
0 people found
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Excellent service from the start to finish I received help and support with applying for a mortgage all the way through to completion. I would like to thank Gin Kaur for her overseeing the sale and purchase of our property and all the time and ...
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“Apartment Purchase...”

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Jul 02,2020
Minithumbup
Louise
By: 'Paul Revill'
Jul 02,2020
0 people found
this helpful
I only write reviews if I feel I have had an excellent service and this has certainly been the case with Julia and Louise at Smart Homes. Julia and Louise showed me several apartments. They were very patient and I felt they were ensuring I ...
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“An excellent service in these difficult times......”

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Jul 02,2020
Minithumbup
Louise
By: 'Raj Thandi'
Jul 02,2020
0 people found
this helpful
An excellent service in these difficult times. Viewings were arranged with correct social distancing at all times. Snagging list was attended to promptly with a smooth handing over of keys. Also a delightful welcoming hamper in the apartment!...
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“Well done Smarthomes Shirley, I don’t normal......”

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Jun 29,2020
Minithumbup
By: 'Andrew Blackburn'
Jun 29,2020
0 people found
this helpful
Well done Smarthomes Shirley, I don’t normally give reviews but I wish to do so for Smarthomes Shirley. We received excellent service from the whole team throughout the whole process. Especially as we had to cope with the difficulties of the Covid 19 lockdown, their ...
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“So my experience was a little unorthodox, giv......”

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Jun 23,2020
Minithumbup
Jade
By: 'Scott Wakefield'
Jun 23,2020
0 people found
this helpful
So my experience was a little unorthodox, given I was purchasing a property as a worldwide crisis was emerging, however Jade and Julia of Smart Homes were phenomenal in their service and communication. I dealt with Jade from the beginning, for whom was refreshing from ...
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“My review is for the fantastic service I rece......”

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Jun 22,2020
Minithumbup
Louise
By: 'Debbie Hunt'
Jun 22,2020
0 people found
this helpful
My review is for the fantastic service I received from Louise Lane. I was buying and selling Thank you Louise for everything you have done on both the sale and purchase of my properties. You have been instrumental in getting us to move day. You ...
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“Very friendly and helpful. Answered all quest......”

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Jun 16,2020
Minithumbup
Gemma
Gin
By: 'Josh N'
Jun 16,2020
0 people found
this helpful
Very friendly and helpful. Answered all questions efficiently and kept us regularly updated with our sale progress. Would definitely use this agent again....
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“Senka...”

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Jun 10,2020
Minithumbup
Senka
By: 'Jenny Larkin'
Jun 10,2020
0 people found
this helpful
Thank you to Senka for her help renting out my property. Senka always got back to me quickly and was always on hand to give professional advice. As a result of dealing with Senka I would not hesitate to recommend Smart Homes....
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“Had the misfortune of the sale going through ......”

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Jun 09,2020
Minithumbup
Laurentia
Helen
By: 'jayker dave'
Jun 09,2020
0 people found
this helpful
Had the misfortune of the sale going through during the covid crisis, but the team at Smart Homes were always replying to my emails and keeping me informed and answering any questions I had.The sale did finally go through successfully....
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“Not to be Trusted!....”

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Jun 08,2020
Minithumbdown
By: 'Sarah Jones-Ray'
Jun 08,2020
0 people found
this helpful
I cannot express enough to say to any person wishing to sell their home, to not go with Smart Homes. They are manipulative and conniving! They sell your home in the interest for themselves making money, earning bonuses! They are not to be trusted! They ...
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By: emma daffurn
Jun 08, 2020
View all comments (1)
Dear Sarah, I am sure if you refer to the 671 5* reviews that we have received from previous clients that your comments certainly do not represent the company ethics or conduct of Smart Homes, we have referred to our database and have no record of yourself at all. If you would like to discuss this further please do not hesitate to contact Jamie Smart on 0121 744 4144. ...

“I will like to use this opportunity to say a ......”

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Jun 07,2020
Minithumbdown
By: 'Sue Damms'
Jun 07,2020
0 people found
this helpful
I will like to use this opportunity to say a big thank you to Dawn Froud for the excellent customer service provided during the process of purchasing a new home. I am grateful beyond words for all the support we received, nothing was to much ...
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“Smart Homes were really helpful throughout th......”

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May 18,2020
Minithumbup
Helen
By: 'Emily Grant'
May 18,2020
0 people found
this helpful
Smart Homes were really helpful throughout the process. As a first time buyer with no knowledge of the process, Helen was fantastic at keeping me up to date at each stage. Would highly recommend!...
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“House Sale...”

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May 02,2020
Minithumbup
By: 'Gill Hennessey'
May 02,2020
0 people found
this helpful
Smart Homes, from the date of instruction to completion, were extremely courteous and professional. I was kept well informed at all stages by Helen Cole in Sales Progression, who was able to arrange a satisfactory completion for all parties....
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“I used Smart Homes to sell my late Aunt's pro......”

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Apr 30,2020
Minithumbup
Helen
Russell
By: 'Robert Day'
Apr 30,2020
0 people found
this helpful
I used Smart Homes to sell my late Aunt's property in Solihull. Russell did the valuation and the brochure and gave me invaluable advice. Irene Pullin organised the viewings and then Helen Cole took over the sales progression through to completion. They all kept me ...
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“Smart Homes were very professional from start......”

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Apr 28,2020
Minithumbup
Helen
Demi
By: 'MR STUART PECKSEN'
Apr 28,2020
0 people found
this helpful
Smart Homes were very professional from start to finish and we appreciated their efforts during lockdown. They allowed us to view the property again after agreeing the purchase too. The aftercare from sale agreed to completion was terrific. Helen really put our mind at ease ...
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“Excellent customer service! I recently moved ......”

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Apr 08,2020
Minithumbup
Helen
By: 'Anna M'
Apr 08,2020
0 people found
this helpful
Excellent customer service! I recently moved to Shirley from Kent and the process was made so easy by Helen at Smartmove. I was kept in the loop every part of the way and I really felt supported. Having a weekly update from Smart was great ...
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“Brilliant service from start to finish. Alway......”

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Apr 07,2020
Minithumbup
Helen
Jamie Smart
By: 'Annabelle Malone'
Apr 07,2020
0 people found
this helpful
Brilliant service from start to finish. Always kept us updated with the sale of our property every week. Would highly recommend....
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“Sales Progression - Exceptional...…...”

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Apr 06,2020
Minithumbup
Helen
By: 'Mr O'
Apr 06,2020
0 people found
this helpful
Sales Progression - Exceptional...… I generally don't write reviews, but on this occasion I felt it would be remiss, not to highlight the outstanding efforts of Helen Cole, Sales Progression Manager. She has professionalism, commitment and knowledge in abundance. My recommendation to anyone using Smart ...
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“Adrian- Senka and her team have always been p......”

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Apr 02,2020
Minithumbup
Senka
By: 'Adrian W'
Apr 02,2020
0 people found
this helpful
Adrian- Senka and her team have always been professional in the way they advise us. Smart remain the "go-to" lettings team for Dickens Heath...
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“Excellent!...”

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Mar 31,2020
Minithumbup
Helen
Russell
By: 'Bob Spittle'
Mar 31,2020
0 people found
this helpful
Excellent! A complete service from valuation to completion. A Company with a total team ethic working tirelessly for the Customer. Our exchange and completion would not have happened without the expertise and experience of all at Smarthomes, we were only hours away from going into ...
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“I was very impressed with Shirley branch yet ......”

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Mar 30,2020
Minithumbup
Helen
Russell
By: 'John Cotton'
Mar 30,2020
0 people found
this helpful
I was very impressed with Shirley branch yet again especially Helen and Russel.To have to sell the family home is very upsetting but they were all very sympathetic and kept me well informed of all processes of the sale.Helen and i had a ...
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“Great service and always willing to help. Hel......”

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Mar 29,2020
Minithumbup
Helen
By: 'Mohammed M'
Mar 29,2020
0 people found
this helpful
Great service and always willing to help. Helen who was dealing with my purchase was always on the ball and great with keeping me informed...
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“I have bought and sold a number of houses thr......”

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Mar 20,2020
Minithumbup
Helen
Jamie Smart
By: 'Daniel Hammond'
Mar 20,2020
0 people found
this helpful
I have bought and sold a number of houses through Smart Homes. The services is always excellent and personal. I would not hesitate to recommend Smart Homes. Jamie, Jackie and Helen are a pleasure to deal with....
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“Senka is very professional and excellent in k......”

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Mar 13,2020
Minithumbup
Jamie Smart
Senka
By: 'Sofia Hussain'
Mar 13,2020
0 people found
this helpful
Senka is very professional and excellent in knowledge. She proved first class customer service. She handled our tenancy with efficiency....
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“Amazing rental agency...”

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Mar 13,2020
Minithumbup
Senka
By: 'PSR'
Mar 13,2020
0 people found
this helpful
I signed up on a Wednesday midday ish. By 4pm that same day senka had viewings lined up and by Friday my house was rented. I am amazed. Senka and Kelly have both been amazing. Great communication with lots of emails and phone calls throughout ...
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“Excellent service from start to finish...”

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Mar 11,2020
Minithumbup
Laurentia
Irene
By: 'Wendy Jones'
Mar 11,2020
0 people found
this helpful
Smart Homes were brilliant handling the sale of our house. The whole team were first class , from Russell with the initial valuation, through to Irene who handled the viewings and offers, then to Jackie who looked after the post offer stage, and Laurentia who helped ...
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“I believe the real test of any business is wh......”

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Mar 10,2020
Minithumbup
Helen
Jamie Smart
By: 'Emily read'
Mar 10,2020
0 people found
this helpful
I believe the real test of any business is when problems occur, and when they do smart homes really come through, our house move was not smooth running as with many cases. smart homes did not give up, they kept in constant contact with us ...
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“Great service from everyone - the team were r......”

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Mar 10,2020
Minithumbup
Demi
Simon
By: 'Matt Stanton'
Mar 10,2020
1 people found
this helpful
Great service from everyone - the team were really helpful throughout the whole sale process. Jamie did the initial valuation and was very supportive, Simon Burchell came out to view the house and took great pictures, and Josh Field and Demi Leek were a huge ...
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“Reliable friendly service...”

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Mar 09,2020
Minithumbup
Helen
By: 'Eleanor Hashim'
Mar 09,2020
0 people found
this helpful
Was quick and reliable. Helen was a friendly estate agent and helped us with any questions we had. I would recommend them....
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“Our property sold within the first week of it......”

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Feb 28,2020
Minithumbup
Helen
By: 'Laura Holmes'
Feb 28,2020
0 people found
this helpful
Our property sold within the first week of it going on the market, the team kept me informed after the viewing and when we received the offer. However, due to this we didn’t have much dealings with this team. We were then passed to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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