The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 1585 Reviews
98% Recommended
97% sales valuation accuracy
98% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 96% | £26,000 | £26,995,000 |
| Lettings | 98% | 96% | £450 | £7,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 247 | 3 | 112 | 5 | 716 | 14 | 419 | 17 | 46 | 5 |
Smart Homes
316 Stratford Road, Solihull, West Midlands
B90 3DN
0121 744 4144










By : 'GK'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Sold price : £260000
Would you recommend ? : Yes
Postcode : B90
Great communication and very helpful staff. Sue and Helen worked hard to get this sale through as quickly as possible. It was hard work but Helen had great communication skills and helped move it on a ... Read Full Review

By : 'Erkin'
Branch : New Homes Solihull, 3 Union Road
Services : Sales (As a Buyer)
Sold price : £195000
Would you recommend ? : Yes
Postcode : B91
We recently complete our purchase with Trish. From the day one she helped us a lot and informed everything in advance. She made our purchase very smooth and quick. I am very happy to work with ... Read Full Review


By : 'Monique'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B27
Brilliant service from Smart Homes. I cannot thank them enough for making our house sale stress free. I had been let down by another local agent who cancelled my appointment at 2 hours notice. However, I called Smart Homes in the hope of getting an valuation appointment and Simon managed to ... Read Full Review


By : 'Sandra'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £260000
Would you recommend ? : Yes
Postcode : B92
I am very happy with the service I received from Smart Homes. From start to finish I was kept up to date with what was happening as regards to selling my property. Would highly recommend them to anyone thinking of selling a ... Read Full Review


By : 'Jutt'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B28
We recently had the pleasure of working with Smart Homes during our home-buying process, and although they were not our direct agent, their service was exemplary. The sales progression team, especially Helen, was superb. Helen was constantly in touch, diligently chasing all parties involved and ... Read Full Review


By : 'Mr'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £335000
Would you recommend ? : Yes
Postcode : B28
From sale to completion Helen was with us supporting us with the sole aim of achieving our sale and onward purchase. We couldn't have done it without her! Thank you Helen you're ... Read Full Review


By : 'Alex'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B91
We bought our Solihull house through Smart Homes and were really impressed with their service: highly responsive, professional but also courteous and approachable. Being in a chain, it was good to know the sale progression team was always on top of things, liaising with all parties and keeping us ... Read Full Review


By : 'Sarah8juk'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £235000
Would you recommend ? : Yes
Postcode : B90
Positive experience when selling our house through Shirley smart homes branch. Helen was always in contact on a weekly basis giving us updates and always there to answer any questions ... Read Full Review


By : 'Sam'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
Seamless experience, other than the usual expected hiccups with solicitors. Helen was always on hand keeping me updated And ensuring everyone in the chain was well informed, managing expectations for all. Helen as always is a true professional. Driving momentum to avoid ... Read Full Review


By : 'Louise'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Sold price : £175000
Would you recommend ? : Yes
Postcode : B90
I was the buyer through smart homes. I am very happy with the service and how professional, supportive and consistent they were with their communication. They made the whole process very easy to follow, understand and was on hand at any point. Helen, in particular was wonderful, I will miss our ... Read Full Review

By : 'Andy'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B91
For the whole sales process from marketing, viewings and negotiation through to completion Smart Homes were incredibly efficient, professional and friendly. Throughout the sale communication was excellent, continually keeping us informed of every step along the way. I couldn't ... Read Full Review

By : 'Leroy'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B90
5 star service from start to finish. Viewed the property in April and had the key by june, very prompt service throughout. All staff members were very helpful and always kept me informed and upto date with the process and progress. Would highly recommend using Smart ... Read Full Review


By : 'samantha'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : Yes
Postcode : B90
Sorry this is late but i just want to thank all the team at Smart homes for selling our house you were all very professional and efficient as we were working to a tight deadline. There is one person that needs a mega thankyou and that was Helen who was responsible for the progression of our sale. ... Read Full Review


By : 'Amran'
Branch : New Homes Solihull, 3 Union Road
Services : Land & New Homes (I bought a new property)
Sold price : £207500
Would you recommend ? : Yes
Postcode : B91
Trish, Julia & Co have been wonderful in overseeing my recent property purchase. Their friendliness, patience and pro-activeness made the purchase process much less stressful than anticipated. This is the second time I have purchased through SmartHomes and certainly will do again in the ... Read Full Review


By : 'John'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £391000
Would you recommend ? : Yes
Postcode : B90
Smart Homes was amazing to deal with form start to completion! Started with Josh Field who made us feel comfortable in selling our house . Then Helen Cole took over who was amazing! She took it to completion, always in contact with us every week. If you're thinking of selling your house ... Read Full Review


By : 'Steph'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Sold price : £391000
Would you recommend ? : Yes
Postcode : B90
We purchased a home through Smart Homes - Helen handled our purchase. Helen kept us involved at every stage and really helped things to go smoothly. We would definitely use Smart Homes to sell our property in the ... Read Full Review


By : 'Mike'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £162500
Would you recommend ? : Yes
Postcode : B92
Thoroughly professional, kept me informed throughout and persistent. I can’t recommend them highly ... Read Full Review


By : 'S'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £185
Would you recommend ? : Yes
Postcode : B14
Smart Homes Team are truly amazing. So glad that we chose to sell my mum’s house with them. Throughout the selling process everyone at Smart Homes were very helpful and professional. Debbie was especially supportive and communication was excellent. Excellent service and would highly ... Read Full Review


By : 'Jonathan'
Branch : Shirley Solihull, 316 Stratford Road
Services : Land & New Homes (I bought a new property)
Sold price : £250000
Would you recommend ? : Yes
Postcode : B90
Fantastic service from Helen at Smart Homes Shirley from start to finish. During what was a complicated sale, I was kept informed constantly and Helen managed the process superbly - at all points communicating with every stakeholder ensuring the timely progression of outstanding items. Customer ... Read Full Review


By : 'Nikhita'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Sold price : £600000
Would you recommend ? : Yes
Postcode : B90
We have ben purchasing our new home through Smart Homes and our purchase was managed by Helen. Helen has been fantastic - she has kept us up to date at every stage, has been helpful and really pleasant to work with! Her communication has really made the process so much ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details. 2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing. 3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days. 4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint. 5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant. 6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306 7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:16:10 AM by allAgents