The UK's Largest Customer Review Website for the Property Industry
Smart Homes
5/5, 1583 Reviews
98% Recommended
97% sales valuation accuracy
98% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
Laura Blackburn
Parshant Mittal
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 96% | £26,000 | £26,995,000 |
| Lettings | 98% | 96% | £450 | £7,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 246 | 3 | 112 | 5 | 716 | 13 | 419 | 17 | 46 | 5 |
Address
Smart Homes
316 Stratford Road, Solihull, West Midlands
B90 3DN
0121 744 4144
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:30 - 16:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
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- allAgents Portal
- OnTheMarket
- Rightmove
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Social Media
Members of
Rankings
Latest Properties
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Smart Homes Branches (View All 2)
Fantastic service from Trish ...
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5 Star Review
By : 'Ben'
Branch : New Homes Solihull, 3 Union Road
Services : 4
Sold price : £393000
Would you recommend ? : Yes
Postcode : B91
24 Jan 2026
People found this helpful
Fantastic service from Trish and the team at Smart Homes. They kept me consistently informed and updated, regardless of the time of day or day of the week. Communication was excellent throughout, with proactive intervention whenever issues arose during the sale process. Their recommendation of ... Read Full Review
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Fantastic service from Trish ...
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5 Star Review
By : 'Ben'
Branch : New Homes Solihull, 3 Union Road
Services : 4
Sold price : £393000
Would you recommend ? : Yes
Postcode : B91
24 Jan 2026
People found this helpful
Fantastic service from Trish and the team at Smart Homes. They kept me consistently informed and updated, regardless of the time of day or day of the week. Communication was excellent throughout, with proactive intervention whenever issues arose during the sale process. Their recommendation of ... Read Full Review
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Great service from the Smart ...
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5 Star Review
By : 'R.Burton'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : No
20 Jan 2026
People found this helpful0
I had a really positive experience purchasing my home with the Smart Homes Progression Team. The whole process was handled professionally and smoothly from start to finish, which made what can often be a stressful experience feel much more manageable. Serena was especially brilliant throughout. ... Read Full Review
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Bought a home with Smart ...
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5 Star Review
By : 'Laura'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : No
20 Jan 2026
People found this helpful0
Bought a home with Smart Homes and Helen was continuously keeping us updated throughout the whole process, and very prompt to answer any of our ... Read Full Review
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Excellent service and ...
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5 Star Review
By : 'SW'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £440
Would you recommend ? : Yes
Postcode : B28
2 Jan 2026
People found this helpful0
We have used Smart Homes several times now and have always had an excellent service. This last time was a more difficult sale due to a number of issues and Helen in particular was a fantastic support and help throughout. Strongly recommend this ... Read Full Review
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Excellent Service. Many ...
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5 Star Review
By : 'Parshant'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B90
16 Dec 2025
People found this helpful0
I recently bought a house with them and service was absolutely wonderful. All thanks to Helen Cole. I was so anxious as I am first time buyer and she guided me through every step and was patient with my queries. Easily approachable, just an email or a call away, which is very big ... Read Full Review
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The service from start to ...
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5 Star Review
By : 'Nield'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B26
5 Dec 2025
People found this helpful0
The service from start to finish was superb - the property sold on the first viewing day, achieving above the asking price. Helen Cole is a great credit to Smart ... Read Full Review
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Excellent service from Julia ...
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5 Star Review
By : 'Raj'
Branch : New Homes Solihull, 3 Union Road
Services : Sales (As a Buyer)
Would you recommend ? : No
22 Nov 2025
People found this helpful0
Both Linda and Julia have been instrumental in ensuring a smooth completion of the purchase of my home. Very efficient and ... Read Full Review
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Best Selling Agent in ...
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5 Star Review
By : 'Diane'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
17 Nov 2025
People found this helpful0
Gin and Tom at Smart Homes worked tirelessly me on a complicated sale. Gin went above and beyond to help me. She was amazing ...... a credit to the company. A big thank you to Tom and all the team at Smart Homes! Best wishes Diane ... Read Full Review
Comments on Agent Fees
Very competitive
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Helen Cole - Diligent, ...
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5 Star Review
By : 'Stephané'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B92
30 Oct 2025
People found this helpful0
I can’t speak highly enough of Helen. Day one from when she started working with us, she was amazing and on top of everything. Helen would call weekly to check in in with us to checks progress and to make sure that any questions asked were answered. Not only did she call, but would often follow up ... Read Full Review
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Amazing team shout out to Gin ...
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5 Star Review
By : 'Christina'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Would you recommend ? : No
29 Oct 2025
People found this helpful0
Amazing team shout out to Gin whos made our first house buy into our dream come !! Although there was a wait she was on hand via email and calls to ease the panic THANK ... Read Full Review
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Brilliant service in securing ...
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5 Star Review
By : 'Paul'
Branch : New Homes Solihull, 3 Union Road
Services : 3
Sold price : £312500
Would you recommend ? : Yes
Postcode : B91
14 Oct 2025
People found this helpful
Brilliant service in securing a purchaser and then working tirelessly to resolve any queries that arose to ensure a speedy completion which exceeded all expectations. Will definitely use Julia, Dawn and Linda again - many thanks ... Read Full Review
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Serena Smart ...
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5 Star Review
By : 'Property'
Branch : Shirley Solihull, 316 Stratford Road
Services : 4
Would you recommend ? : Yes
Postcode : B92
19 Sept 2025
People found this helpful
Thank You Serena all your help! You have been nothing but amazing when it came to communicating between us and the sellers! You really do provide a 1010 service. Thank you once ... Read Full Review
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Excellent new-home ...
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5 Star Review
By : 'Margaret'
Branch : New Homes Solihull, 3 Union Road
Services : 4
Would you recommend ? : Yes
Postcode : B90
18 Sept 2025
People found this helpful
Have nothing but admiration the home team. We had not moved 40 years and being a little out of practice, needed a bit of handholding through the whole journey (buyingselling). So a big thank you to Dawn, Trish, Linda, Julia and Jazmine. You made it happen, we’re ... Read Full Review
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Really ...
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5 Star Review
By : 'Steph'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
17 Sept 2025
People found this helpful0
Really efficient system from valuation through to completion with a named contact each step of the way. Helen worked really hard and kept me updated every step fo the way. Great photos and videos by Laura which made a strong listing presence online. I would recommend Smart ... Read Full Review
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sale of our ...
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5 Star Review
By : 'robert'
Branch : Shirley Solihull, 316 Stratford Road
Services : 3
Would you recommend ? : Yes
Postcode : B90
11 Sept 2025
People found this helpful
from valuation of our home right through to completion of sale we have had excellent service from the smart homes team with there professional and friendly service especially helen who has been our named go to person throughout the proceedings needed and has phoned us weekly to update us on how ... Read Full Review
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Smart Homes are an ...
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5 Star Review
By : 'Deborah'
Branch : Shirley Solihull, 316 Stratford Road
Services : 3
Sold price : £220000
Would you recommend ? : Yes
Postcode : B90
5 Sept 2025
People found this helpful
Smart Homes are an exceptionally professional team. They kept me informed at every step of the sales process. These would be my first choice any future house ... Read Full Review
Comments on Agent Fees
Relatively low.
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Very good customer service. ...
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5 Star Review
By : 'PNVS'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Buyer)
Sold price : £260000
Would you recommend ? : Yes
Postcode : B91
25 Aug 2025
People found this helpful0
Very good customer service. Our agent Helen Cole was there from the beginning to completing the sale. Very happy with the help and support provided. Thank you Smart ... Read Full Review
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Exceptional Service from a ...
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5 Star Review
By : 'Mark'
Branch : Shirley Solihull, 316 Stratford Road
Services : Sales (As a Vendor)
Sold price : £237000
Would you recommend ? : Yes
Postcode : B28
22 Aug 2025
People found this helpful0
I recently completed the sale of my late mothers house and I was really pleased with the services provided by the Smart Homes team. Communication and customer service was exceptional throughout. I would specifically like to thank Jamie, Serena and ... Read Full Review
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Job well done ladies , you ...
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5 Star Review
By : 'Paul'
Branch : New Homes Solihull, 3 Union Road
Services : 3
Sold price : £165000
Would you recommend ? : Yes
Postcode : B90
19 Aug 2025
People found this helpful
Job well done ladies , Julia and Linda were fantastic and really helped the sale get over the line , everyone at Smart homes are very helpful , Thank ... Read Full Review
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1 - 20 of 1583 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details. 2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing. 3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days. 4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint. 5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant. 6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306 7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:16:10 AM by allAgents
