The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 657 Reviews
98% Recommended
99% sales valuation accuracy
93% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 99.00% | 93.00% | £39,000 | £35,500,066 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 0 | 0 | 419 | 5 | 210 | 9 | 7 | 1 |
Simon Burt The Estate Agent
Malvern House, New Road, Solihull, West Midlands
B91 3DL
0121 705 4040




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By : 'Alex'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B91
Expert, professional and responsive service throughout the course of my house sale. Simon Burt was the estate agent for the purchase of my house in 2018, and having received excellent service at that time, I had no hesitation in engaging them again in 2022 for the sale of my property. Simon's ... Read Full Review


By : 'Martin'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £295000
Would you recommend ? : Yes
Postcode : B93
Simon Burt was acting both for the sale of my brother's house and the sale of the property my brother wished to buy. From first meeting, we were impressed by Simon's positive, calm, reassurance. We achieved the price he recommended and he found a buyer very quickly. Backing him up is ... Read Full Review


By : 'LT'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CV7
Excellent service, couldn't fault them. As a first time buyer purchasing a house through Simon Burt Estate Agents, I found them helpful, friendly and communicative - from initially booking a viewing right through to ... Read Full Review

By : 'S'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Sold price : £425000
Would you recommend ? : Yes
Postcode : CV8
Excellent service. Frequent and clear communication and absolutely no messing about. The entire process was painless and the staff are all highly professional and transparent in the way that they treat both parties. Highly ... Read Full Review

By : 'Karen'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Sold price : £540000
Would you recommend ? : Yes
Postcode : B91
Simon and Lorraine were incredibly helpful during our purchase. It all took longer than hoped, but they kept us informed and made it as stress free as ... Read Full Review

By : 'John'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £425000
Would you recommend ? : Yes
Postcode : CV8
Brilliant service from Simon and his team.....from the first visit we were put at ease with the process , we were sold within a week of going onto the market. I would highly recommend the sales progression service as it takes all the hassle chasing of solicitors etc away Thanks a bunch Simon ... Read Full Review

By : 'DLTaylor'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £540000
Would you recommend ? : Yes
Postcode : B91
Simon and his colleagues went over and above to help get a sale agreed, but they also helped get the property cleared. Excellent ... Read Full Review


By : 'Patrice'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £405000
Would you recommend ? : Yes
Postcode : CV7
Simon Burt The Estate Agent exceeded all my expectations of the service you can expect when putting your house up for sale. The Sales Particulars which were produced were of an extremely high quality and illustrated my property perfectly. Simon and his Team have been fantastic - from texting to ... Read Full Review

By : 'Marilyn'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Sold price : £281000
Would you recommend ? : Yes
Postcode : B91
Simon Burt's team provided excellent service. After several failed attempts to buy property through other agents, which resulted in broken chains, misinformation, sellers withdrawing and other complications, The very helpful team at Simon Burt worked together to ensure my purchase went as ... Read Full Review


By : 'Very'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : Yes
Postcode : B91
Simon sold my parents house, at the asking price, within a couple of days. He personally accompanied each viewing, spoke to the prospective buyers whilst still there and then gave instant feedback to my parents. A very professional service. Thank you ... Read Full Review


By : 'Tony'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £450000
Would you recommend ? : Yes
Postcode : B91
We had great support and follow up from Lorraine in sales progression to keep the sale on schedule. Cheers.... ... Read Full Review

By : 'Raj'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CV7
Just a quick reach out to Lorraine to thank her for progressing our sale at an amazing pace and getting us across the line. Couldn’t have done it without you, kept us well informed and chase up all parties including unreachable solicitors. Thanks ... Read Full Review

By : 'Julie'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £312000
Would you recommend ? : Yes
Postcode : B92
Excellent customer service from Simon and his team, especially Lorraine. Would thoroughly recommended Simon and his team. They gave so much support and guidance. It was very much ... Read Full Review

By : 'Abdul'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B92
Excellent customer service from sales negotiator to sales progression team(Lorraine). Honest and clear advice during the buying process. Onsite direct involvement of Simon during initial viewing process was really ... Read Full Review


By : 'Lee'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B93
Fantastic crew made things so easy and very helpful in everything that was needed to get the purchase done very ... Read Full Review


By : 'Martin'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £450000
Would you recommend ? : Yes
Postcode : B91
Simon Burt Estate Agents have sold our property in a fantastically timely manner for a great price. They were realistic and informative of the market and we are delighted with the result. The team followed the sale until completion and we highly recommend them and would use Simon Burt ... Read Full Review


By : 'Jayme'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £218000
Would you recommend ? : Yes
Postcode : B92
We can't recommend Simon Burt highly enough. He's an out and out gentleman and all his team are an awesome bunch. Simon has sold 3 properties for us now and it's been a 'made-easy' process from start to finish. Just superb customer service! Jay & ... Read Full Review


By : 'nicola'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Vendor)
Sold price : £700000
Would you recommend ? : Yes
Postcode : B93
Service was amazing from start to finish. Sale agreed on only second viewing. Staff were thorough, polite and competent. Communication was excellent. We were kept fully informed of progress of sale all the way to completion. Any troubleshooting was dealt with efficiently and effectively. ... Read Full Review


By : 'Ellie'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Sold price : £212000
Would you recommend ? : No
Postcode : B14
Excellent customer service! Made the process and experience relaxed and enjoyable, everyone was really friends and answered all questions quickly. thank ... Read Full Review


By : 'Barbara'
Branch : Solihull, Malvern House, New Road
Services : Sales (As a Buyer)
Sold price : £450000
Would you recommend ? : Yes
Postcode : B91
Thank you Simon and your very professional team for making the purchase of my new home such a stress free process. All your staff were extremely helpful, efficient and friendly to deal with. I would definitely recommend Simon Burt The Estate Agent, if you need help buying or selling your ... Read Full Review
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Complaints Procedure Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below. Information for Customers Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level. Stage One – Verbal Complaint All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification. Stage Two – Written Complaint If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days. Stage Three - The Property Ombudsman After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 6/22/2020, 5:28:41 AM by allAgents