• Callum Gaite
    Callum Gaite
  • Sue Ralston
    Sue Ralston
  • Dawn Parsons
    Dawn Parsons
  • Simon Burt
    Simon Burt
  • Maddy Hancock
    Maddy Hancock
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

 
Jul 24,2017
Minithumbup
Sue Ralston
Callum Gaite
By:
Jul 24,2017
1 people found
this helpful
Whilst buying a house never seems to be without its problems, the team at Simon Burt's did nothing but grease the wheels and go all out to expedite to process. Not only were they at all times professional, they also injected a degree of humanity into the transaction and allowed to us to finally get to completion unscathed....
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Jul 21,2017
Minithumbup
Simon Burt
Callum Gaite
By:
Jul 21,2017
3 people found
this helpful
We recently sold our house using Simon and his team and they were fantastic giving a 5 star service throughout; actively managing the marketing and open house process through to completion and exchange. The ownership shown by both Simon and the team to drive the sale through was a breath of fresh air. At all times they knew exactly where the sale was within the process and were a step ahead to ensure that any issues were dealt with quickly and efficiently. I wouldn't hesitate to recommend Simon ...
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Jul 20,2017
Minithumbup
Sue Ralston
Simon Burt
By:
Jul 20,2017
1 people found
this helpful
Simon burt team were very professional in their apporoch and they made our purchase as smooth and efficient keeping both sides happy and comfortable I highly recommend them highly in particular Sue Ralston...
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Jul 20,2017
Minithumbup
Simon Burt
By:
Jul 20,2017
1 people found
this helpful
We are pleased that we chose Simon Burt to be our agent. Simon is professional and well informed. He set a realistic valuation, marketed our house effectively and it sold quickly. The sales progression team provided valuable support. Sue was efficient in dealing with complications and queries as they arose and kept us informed of developments. They made selling our house considerably easier than it might have been....
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Comment on agent fees
The fees were very reasonable
Was this helpful? Yes
Jul 20,2017
Minithumbup
Callum Gaite
Simon Burt
By:
Jul 20,2017
1 people found
this helpful
Fab team at simon burt agents and a great result/sale..many thanks again simon for all you did for us and in getting our sale through so quickly and smoothly ..all the best for "simon burt estate agents " in the future ..5 stars from us...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2017
Minithumbup
Sue Ralston
Simon Burt
By:
Jul 19,2017
1 people found
this helpful
The support help and care I received was beyond any customer experience I have ever received. The process from start to finish with some important decisions along the way was constantly supported and guided by simon burt and his team. The path to selling a home of which I had lived in as a single parent for 32 years was dealt with and supported with empathy, understanding and care. A customer service that went above and beyond and excelled in treating each and everyone individually. The follow ...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Jul 19,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Jul 19,2017
1 people found
this helpful
I can't rate this estate agent enough. Simon and his team are amazing helpful and very professional. They couldn't do enough for us. Always delivered and kept us up to speed with everything. A massive thank you to Sue who has been brilliant with everything to do with our sale and purchase and so friendly an absolute pleasure working with her. Thank you again Simon and Sue for everything. Sue, Matt & Alfie...
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Jul 08,2017
Minithumbup
Simon Burt
Callum Gaite
By:
Jul 08,2017
2 people found
this helpful
We have used The Simon Burt Estate Agency several times and they always come up trumps. It is good to have both the personal touch, but also a professional agent. Nothing is too much trouble for the team and we will certainly use Simon and Callum again if we move again. Thanks guys!! Mike and Suzi Sheridan...
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Comment on agent fees
Comparable with others, but all good be cheaper
Was this helpful? Yes
Jul 07,2017
Minithumbup
By:
Jul 07,2017
1 people found
this helpful
S for superior service U for umpteen years of experience P for personable and professional E for enthusiasm and excellent R for recommend highly...
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Comment on agent fees
Fabulous value for money
Was this helpful? Yes
Jul 05,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Jul 05,2017
4 people found
this helpful
Great service by Simon Burt, no hassle did not feel pressurised into completing like some estate agents. Even when sale was agreed they catered to my request of additional visits to the property. Cannot recommend them highly enough. Would definitely use them if I was to sell my property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 05,2017
Minithumbup
Simon Burt
Dawn Parsons
By:
Jul 05,2017
3 people found
this helpful
It has been absolutely amazing experience dealing with Simon and his team. Hassle free, seamless... we couldn't have asked for more....
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Comment on agent fees
Excellent
Was this helpful? Yes
Jul 05,2017
Minithumbup
Simon Burt
By:
Jul 05,2017
3 people found
this helpful
Simon is a great estate agent. I asked him to sell my house, quickly and for no less than the asking price and he did exactly that. I asked for an open day, rather than lots of viewings and jokingly asked him to make sure he sold it that day... which he did! The whole process was smooth and painless and he even sold the house of the people who wanted to buy my house, he was that efficient. If I ever sell again, I will certainly do it via Simon!...
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Comment on agent fees
Competitive!
Was this helpful? Yes
Jul 04,2017
Minithumbup
Simon Burt
Callum Gaite
By:
Jul 04,2017
3 people found
this helpful
A genuine set of people that actually care about their customers and dealt very sympathetically with the sale of our parents property. From start to finish we felt that Simon and his team looked after our best interests and this ensured a smooth sale Very highly recommended...
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May 14,2017
Minithumbup
Simon Burt
Callum Gaite
By:
May 14,2017
4 people found
this helpful
Sold my house with Simon in April. Efficient without being pushy, hassle free experience from beginning to end. I liked Simon's initial approach and the follow up by the office team....
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Comment on agent fees
Excellent in comparison with the local competition
Was this helpful? Yes
May 13,2017
Minithumbup
Sue Ralston
Callum Gaite
By:
May 13,2017
5 people found
this helpful
Very impressed from beginning to end with everyone at Simon Burt estate agents. Simon himself was honest and helpful with regards to putting our house on the market. Callum was fantastic at showing our house to all the prospective buyers, and once we had received our offer, Sue worked tirelessly right through to the date of exchange to ensure the process ran as smoothly as possible and I found it far less stressful as she kept in constant touch with us and our solicitors to chase things along. W...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
May 07,2017
Minithumbup
By:
May 07,2017
4 people found
this helpful
The service was first class from start to finish and I'm glad we went with the fully inclusive service as it made the whole selling process nearly painless. Listing - first class advice from Simon around valuation and getting the property on the market quickly Particulars - stunning photos Maddy from that showed the property exactly as we wanted as a warm and welcoming home Sales- Callum came up with a good initial viewing list that lead to our quick sale and commutated with us every step of ...
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Comment on agent fees
We were offered a range of fee options that were very competitive within the market place around our area
Was this helpful? Yes
May 07,2017
Minithumbup
Simon Burt
Dawn Parsons
By:
May 07,2017
3 people found
this helpful
Simon and his team gave clear instruction from the outset. The price point was good value and he understood what we were trying to achieve. His team communicated well and got our property sold within 2 days! Since then the follow up has been brilliant. They have progressed the sale and kept us updated right to completion. Faultless....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 02,2017
Minithumbup
Dawn Parsons
By:
May 02,2017
3 people found
this helpful
Fantastic service from start to finish. Very professional but at the same time really personal. Dawn in particular was outstanding. A pleasure to deal with...
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Apr 24,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Apr 24,2017
7 people found
this helpful
Having recently just completed the moving process with Simon and his team at Simon Burt estate agents, I felt compelled to share my experience. Moving is a particularly stressful time and often estate agents get bad press. This could not be further form the truth for Simon Burt. The process from start to finish was smooth, efficient and incredibly professional. My dealings with Simon, Callum and the rest of the team were exceptional. They are the first organization that I have dealt with for a ...
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Comment on agent fees
Very competitive and good value for money.
Was this helpful? Yes
Apr 22,2017
Minithumbup
Simon Burt
By:
Apr 22,2017
4 people found
this helpful
Simon provided a first class service, he was enthusiastic about selling our property and achieved a good price. The pictures of the house were of an exceptional high standard and the staff in the office were always helpful and obliging. We would have no hesitation in using them again....
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Comment on agent fees
The fees charged were reasonable when compared to other non online agents
Was this helpful? Yes
Apr 06,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Apr 06,2017
5 people found
this helpful
The team were extremely helpful and supportive during our exchange, completion and move. Would certainly recommend Simon Burt and team....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Simon Burt
By:
Apr 05,2017
5 people found
this helpful
The thought of selling our family home of 40 years was a daunting process to my wife and I as we are both nearly 80 and have never sold a property before. Simon treated us with warmth and kindness and always seemed to know what was best for us. From beginning to end Simon and his team were magnificent and we were always kept up to date and received exceptional service throughout. The final touch was Simon taking the time to come and visit us after the move to see if we were OK. We believe the re...
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Sue Ralston
Simon Burt
By:
Mar 21,2017
5 people found
this helpful
Although Sue was working on behalf of the seller of the property I purchased she couldn't of helped me more, she gave lots of advise and support, she chased things up, promptly kept me informed with emails. Sue is an absolute credit to her team and Simon Burt Estate Agents....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Mar 21,2017
6 people found
this helpful
I would have no hesitation in recommending Simon Burt estate agents to my friends and family. Special mention to Simon and Sue for their efficiency in dealing with my sale, Simon for his expertise and Sue for constantly keeping me up to date with the progression of the sale....
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Comment on agent fees
Simon fees are very competitive with all estate agents
Was this helpful? Yes
Mar 18,2017
Minithumbup
Sue Ralston
By:
Mar 18,2017
4 people found
this helpful
Sue was very helpful in pushing the deal for us to obtain 23Wells Green Road, she went to great lengths to chase people up when things were getting bogged down,can't thank her enough.....
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Mar 17,2017
Minithumbup
Simon Burt
By:
Mar 17,2017
7 people found
this helpful
Really pleased with all the people involved in my purchase of my new house Very professional, informative and knowledgeable Many thanks to Simon Burt and his team for all their help in this transaction....
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Jan 31,2017
Minithumbup
Callum Gaite
Sue Ralston
By:
Jan 31,2017
5 people found
this helpful
Simon Burt delivered the highest level of customer service when selling our house. From high quality marketing material and Maddie's excelent photos, Callum's regular updates on the level of interest in our property and Sue Ralston's fabulous sales progression we felt that we were being looked after every step of the way....
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Comment on agent fees
Not the cheapest but worth it
Was this helpful? Yes
Jan 30,2017
Minithumbup
Simon Burt
By:
Jan 30,2017
5 people found
this helpful
Great communication and very helpful when it came to understanding what was the next step and how to get their. Friendly guy and was easy to get hold of....
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Jan 27,2017
Minithumbup
Callum Gaite
By:
Jan 27,2017
2 people found
this helpful
Callum was very proactive with my house sale . He returned my calls promptly and kept me informed at every stage. I am a first-time buyer and was not familiar with the process - he was very sensitive to this and didn't make me feel as though I was on my own. Very much appreciated his help....
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Comment on agent fees
The Agent's fees were reasonable and better than some. I feel they were worth it for the service I got.
Was this helpful? Yes
Jan 25,2017
Minithumbup
Callum Gaite
By:
Jan 25,2017
3 people found
this helpful
It has been a pleasure dealing with you and Callum was out standing. He was in constant contact and always available.Thanks to all involved....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


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Last updated at 2:48 PM 22/04/2016 by allAgents

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One รขย€ย“ Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two รขย€ย“ Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Callum Gaite Callum Gaite
Junior Associate
10 reviews

About Callum Callum always had a desire to work in customer services and, on leaving school, decided to find a career working with the public. Simon met Callum whilst selling his family home and gave him a View full profile
Sue Ralston Sue Ralston
Senior Sales Progressor
13 reviews

About Sue Sue has been involved in property sales for many years, and now provides specialist support to our clients once their sale has been agreed. Sueโ€™s main area of expertise is within the conveyancin View full profile
Dawn Parsons Dawn Parsons
Senior Administrator
4 reviews

About Dawn Dawn has worked within the secretarial and business administration sector throughout the whole of her career, specialising in all matters relating to property and law. Always displaying a penchant View full profile
Simon Burt Simon Burt
Director
208 reviews

About Simon Simon has been successfully selling local homes for nearly 30 years during his impressive career, which commenced as a sales negotiator back in the mid 1980s. Simon was made a Fellow of the National A View full profile
Maddy Hancock Maddy Hancock
Senior Associate
58 reviews

About Maddy Maddy has always expressed a passion for property and all things relating to it. Having met Simon whilst selling her family home, he was immediately impressed with her enthusiasm and attention to View full profile


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