• Callum Gaite
    Callum Gaite
  • Sue Ralston
    Sue Ralston
  • Dawn Parsons
    Dawn Parsons
  • Simon Burt
    Simon Burt
  • Maddy Hancock
    Maddy Hancock
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

 
Sep 03,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'D Newey'
Sep 03,2017
2 people found
this helpful
Excellent communication and service with a personal touch from the staff, delighted we made the right choice of estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Simon Burt
By: 'Amie & Mark Button'
Aug 31,2017
2 people found
this helpful
Made selling our house a very easy process! Simon came round to see us very promptly after our initial enquiry, outside of conventional office hours. Very pleased with quality of photographs and particulars. Sold our house very promptly following its publishing online. Very good communication from Simon and the team throughout. Would highly recommend!...
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Comment on agent fees
Very reasonable given what Simon and his team delivered.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Tony Jordan'
Aug 31,2017
3 people found
this helpful
Simon Burt and his team were our number one choice when we decided to move house. The whole process was managed professionally from the first meeting to completion. The team worked tirelessly to sell our house and was followed up by excellent communication and constant chasing to push things through. We found the whole team, to be friendly, personable and you feel like part of a family! Special thanks to Callum in the selling process and Sue for getting us over the line!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Simon Burt
Maddy Hancock
By: 'JDB'
Aug 30,2017
3 people found
this helpful
We had previously marketed our property with another local agent but did not receive the amount of interest we anticipated. We changed to Simon Burt and despite his office not being in the immediate vicinity, he immediately generated a lot more interest. His marketing presentation and Maddy's photographic images made a real difference and the property quickly sold for the asking price. Excellent service....
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Comment on agent fees
Reasonable given the high level of service
Was this helpful? Yes
Aug 30,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Fiona Pagan'
Aug 30,2017
1 people found
this helpful
First class service delivered by all the team, particularly Callum and Sue. I would recommend them highly to friends and family....
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Aug 26,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'David Lloyd'
Aug 26,2017
2 people found
this helpful
I was very impressed with Simon Burt and his current market appraisal and his realistic valuation of my property. The process of getting my house to market was very straight forward and my house was sold within a fortnight of marketing. Simon is a very personable and reliable agent, he projects honesty and trustworthiness, plus the feeling that your house sale is a genuine matter. His staff are friendly, helpful and offer good advice with all aspects regarding the progression of the house sale....
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Comment on agent fees
The price of the service was very competitive and worth it for the peace of mind for a good service.
Was this helpful? Yes
Aug 20,2017
Minithumbup
Simon Burt
By: 'Ronnie'
Aug 20,2017
2 people found
this helpful
We bought this house after being badly let down with another purchase , we weren't disappointed . After some negotiations on the original offer Simon helped us to come to an acceptable price, he did all he could to help both sides be happy with the outcome . It all went through very quickly and professionaly, we are happy with our new home and would recommend Simon Burt to anyone thankyou .na...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 17,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Barbara C'
Aug 17,2017
4 people found
this helpful
Simon is an amiable, reliable & helpful Agent who listens to, and acts upon, your concerns when promoting your house sale. He projects the feeling and trust that you and your house sale genuinely matter. His staff, too, are equally helpful and friendly. They keep you in the picture in regard to the progress of your sale. They always ring you back when they promise.........which is rare today in my experience. I have no hesitation in recommending Simon and his first class team if you ar...
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Comment on agent fees
Reasonable. Worth it for peace of mind and good service.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Mr & Mrs Khan'
Aug 17,2017
2 people found
this helpful
Staff were very friendly, There were well informed about the property,and surrounding area . We were updated regularly, we were very pleased with the service we received there went the extra mile...
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Aug 15,2017
Minithumbup
By: 'WW'
Aug 15,2017
4 people found
this helpful
Extremely pleased our house purchase was through Simon Burt estate agents. An exceptionally smooth process with fantastic communication. I would definitely recommend to others. We have nothing negative to say.. thanks a lot!...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Simon Burt
By: 'Rwebb'
Aug 15,2017
3 people found
this helpful
Simon and his team have successfully sold 3 properties for me in th last 12 months. More importantly these weren't in this geographical area but he managed to achieve sales on both. It was a hassle free process and simon and his team come highly recommended....
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Aug 15,2017
Minithumbup
Callum Gaite
By: 'Simon & Vanessa'
Aug 15,2017
4 people found
this helpful
"What an fantastic experiance" Callum was so attentitive throughout ,constantly updating us with the correct information. He allways went the extra mile to keep us at ease and kept in contact,even when on a day off/holiday .Thank you Callum. Simon & Vanessa....
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Comment on agent fees
Excellent Value for money
Was this helpful? Yes
Aug 14,2017
Minithumbup
Simon Burt
By: 'Stephen carney'
Aug 14,2017
3 people found
this helpful
Very happy with the service provided by simons team. Loved the house so was glad to negotiate a deal on the first viewing . Would recommened using Simon's team...
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Tracey Norman'
Aug 14,2017
4 people found
this helpful
I can honestly say from the very first viewing to the day I personally received my keys at the new house the service was above my expectations. The professionalism and genuine care made the whole process stress free and simple....
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Comment on agent fees
N/A as I am the purchaser.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Maddy Hancock
Simon Burt
By: 'Nath'
Jul 25,2017
4 people found
this helpful
Simon was fantastic, not only is he the most handsome agent in the town but he was within 97% on the value for my property and sold it in 2 weeks....
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Comment on agent fees
superb value, not the cheapest but the best value.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'Jon'
Jul 24,2017
4 people found
this helpful
Whilst buying a house never seems to be without its problems, the team at Simon Burt's did nothing but grease the wheels and go all out to expedite to process. Not only were they at all times professional, they also injected a degree of humanity into the transaction and allowed to us to finally get to completion unscathed....
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Jul 21,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Nick Reeves'
Jul 21,2017
5 people found
this helpful
We recently sold our house using Simon and his team and they were fantastic giving a 5 star service throughout; actively managing the marketing and open house process through to completion and exchange. The ownership shown by both Simon and the team to drive the sale through was a breath of fresh air. At all times they knew exactly where the sale was within the process and were a step ahead to ensure that any issues were dealt with quickly and efficiently. I wouldn't hesitate to recommend Simon ...
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Jul 20,2017
Minithumbup
Sue Ralston
Simon Burt
By: 'Shaf and Imran'
Jul 20,2017
3 people found
this helpful
Simon burt team were very professional in their apporoch and they made our purchase as smooth and efficient keeping both sides happy and comfortable I highly recommend them highly in particular Sue Ralston...
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Jul 20,2017
Minithumbup
Simon Burt
By: 'Dawn Cross'
Jul 20,2017
3 people found
this helpful
We are pleased that we chose Simon Burt to be our agent. Simon is professional and well informed. He set a realistic valuation, marketed our house effectively and it sold quickly. The sales progression team provided valuable support. Sue was efficient in dealing with complications and queries as they arose and kept us informed of developments. They made selling our house considerably easier than it might have been....
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Comment on agent fees
The fees were very reasonable
Was this helpful? Yes
Jul 20,2017
Minithumbup
Callum Gaite
Simon Burt
By: 'Devon bound'
Jul 20,2017
4 people found
this helpful
Fab team at simon burt agents and a great result/sale..many thanks again simon for all you did for us and in getting our sale through so quickly and smoothly ..all the best for "simon burt estate agents " in the future ..5 stars from us...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2017
Minithumbup
Sue Ralston
Simon Burt
By: 'Lorraine'
Jul 19,2017
3 people found
this helpful
The support help and care I received was beyond any customer experience I have ever received. The process from start to finish with some important decisions along the way was constantly supported and guided by simon burt and his team. The path to selling a home of which I had lived in as a single parent for 32 years was dealt with and supported with empathy, understanding and care. A customer service that went above and beyond and excelled in treating each and everyone individually. The follow ...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Jul 19,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Sue Lomas'
Jul 19,2017
3 people found
this helpful
I can't rate this estate agent enough. Simon and his team are amazing helpful and very professional. They couldn't do enough for us. Always delivered and kept us up to speed with everything. A massive thank you to Sue who has been brilliant with everything to do with our sale and purchase and so friendly an absolute pleasure working with her. Thank you again Simon and Sue for everything. Sue, Matt & Alfie...
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Jul 08,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'The Sheridans'
Jul 08,2017
5 people found
this helpful
We have used The Simon Burt Estate Agency several times and they always come up trumps. It is good to have both the personal touch, but also a professional agent. Nothing is too much trouble for the team and we will certainly use Simon and Callum again if we move again. Thanks guys!! Mike and Suzi Sheridan...
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Comment on agent fees
Comparable with others, but all good be cheaper
Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'Paul & Kate'
Jul 07,2017
3 people found
this helpful
S for superior service U for umpteen years of experience P for personable and professional E for enthusiasm and excellent R for recommend highly...
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Comment on agent fees
Fabulous value for money
Was this helpful? Yes
Jul 05,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Zahid'
Jul 05,2017
6 people found
this helpful
Great service by Simon Burt, no hassle did not feel pressurised into completing like some estate agents. Even when sale was agreed they catered to my request of additional visits to the property. Cannot recommend them highly enough. Would definitely use them if I was to sell my property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 05,2017
Minithumbup
Simon Burt
Dawn Parsons
By: 'Mr & Mrs Yadav'
Jul 05,2017
5 people found
this helpful
It has been absolutely amazing experience dealing with Simon and his team. Hassle free, seamless... we couldn't have asked for more....
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Comment on agent fees
Excellent
Was this helpful? Yes
Jul 05,2017
Minithumbup
Simon Burt
By: 'Sarah R'
Jul 05,2017
5 people found
this helpful
Simon is a great estate agent. I asked him to sell my house, quickly and for no less than the asking price and he did exactly that. I asked for an open day, rather than lots of viewings and jokingly asked him to make sure he sold it that day... which he did! The whole process was smooth and painless and he even sold the house of the people who wanted to buy my house, he was that efficient. If I ever sell again, I will certainly do it via Simon!...
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Comment on agent fees
Competitive!
Was this helpful? Yes
Jul 04,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Andy'
Jul 04,2017
6 people found
this helpful
A genuine set of people that actually care about their customers and dealt very sympathetically with the sale of our parents property. From start to finish we felt that Simon and his team looked after our best interests and this ensured a smooth sale Very highly recommended...
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May 14,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Emma J.'
May 14,2017
7 people found
this helpful
Sold my house with Simon in April. Efficient without being pushy, hassle free experience from beginning to end. I liked Simon's initial approach and the follow up by the office team....
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Comment on agent fees
Excellent in comparison with the local competition
Was this helpful? Yes
May 13,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'Rachel'
May 13,2017
8 people found
this helpful
Very impressed from beginning to end with everyone at Simon Burt estate agents. Simon himself was honest and helpful with regards to putting our house on the market. Callum was fantastic at showing our house to all the prospective buyers, and once we had received our offer, Sue worked tirelessly right through to the date of exchange to ensure the process ran as smoothly as possible and I found it far less stressful as she kept in constant touch with us and our solicitors to chase things along. W...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


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Agent Fees

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Last updated at 2:48 PM 22/04/2016 by allAgents

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Callum Gaite Callum Gaite
Junior Associate
15 reviews

About Callum Callum always had a desire to work in customer services and, on leaving school, decided to find a career working with the public. Simon met Callum whilst selling his family home and gave him a View full profile
Sue Ralston Sue Ralston
Senior Sales Progressor
19 reviews

About Sue Sue has been involved in property sales for many years, and now provides specialist support to our clients once their sale has been agreed. Sue’s main area of expertise is within the conveyancin View full profile
Dawn Parsons Dawn Parsons
Senior Administrator
4 reviews

About Dawn Dawn has worked within the secretarial and business administration sector throughout the whole of her career, specialising in all matters relating to property and law. Always displaying a penchant View full profile
Simon Burt Simon Burt
Director
218 reviews

About Simon Simon has been successfully selling local homes for nearly 30 years during his impressive career, which commenced as a sales negotiator back in the mid 1980s. Simon was made a Fellow of the National A View full profile
Maddy Hancock Maddy Hancock
Senior Associate
60 reviews

About Maddy Maddy has always expressed a passion for property and all things relating to it. Having met Simon whilst selling her family home, he was immediately impressed with her enthusiasm and attention to View full profile

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