• Callum Gaite
    Callum Gaite
  • Sue Ralston
    Sue Ralston
  • Dawn Parsons
    Dawn Parsons
  • Simon Burt
    Simon Burt
  • Maddy Hancock
    Maddy Hancock
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

 
Dec 21,2016
Minithumbup
By:
Dec 21,2016
Featured Review
3 people found
this helpful
Anyone thinking of selling their home should call Simon Burt the Estate Agent. Our experience was excellent service throughout the sales process. Simon is a very experienced professional who knows the local market inside out. Maddy's photography showed our home at its best and the support team were always helpful. Give him a call you will not be disappointed!...
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Comment on agent fees
Excellent value for money.
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
Featured Review
3 people found
this helpful
I first met Simon we we first starting looking for a new house, unfortunately we never purchased a house with Simon Burt but we we so impressed with the attitude and fresh approach of all the staff at Simon Burt that we we decided to sell one of our other properties I had no hesitation in picking up the phone to Simon. We have since sold the property and achieved the price we wanted after much negotiation which the guys at Simon Burt took care of. If you are thinking of buying or selling your ho...
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Comment on agent fees
Fantastic
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
Featured Review
2 people found
this helpful
My experience with Simon Burt estate agent has been a good one all round. Very professional and prompt action when required. A pleasure to deal with, would definitely use in the future....
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
Featured Review
6 people found
this helpful
Massive thank you to Simon and his team, from start to finish I only have positive things to say. If I ever needed anything someone would always be there for me to contact. Thanks again :)...
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
Featured Review
6 people found
this helpful
I used Simon Burt for a second time to help sell my parents home. Moving house is always a massive change but with the help of Simon and Maddy, they made sure that my parents were looked after every step of the way. They have a huge amount of knowledge and experience and using them for a second time goes to show how much I value their integrity, their care and their attention to detail. Nothing is too much trouble for them and I would highly recommend them to anyone looking to sell (or buy fo...
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Comment on agent fees
Exactly what I expected (although they are worth their weight in gold!)
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
4 people found
this helpful
Simon was very attentive and got back to us quickly even at weekends and late on weekdays! Photography was superb and sales progression from Sue was instrumental in driving our sale through to completion. We felt valued as a client. Would definitely recommend....
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Good
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
3 people found
this helpful
We have just moved into our new home and couldn't thank Simon burts estate agency enough. This was our 3rd attempt at buying this year with houses through other agencies falling through, with our past experience we had naturally gone into a habit of expecting the worst and for this to fall through too - but Simon and his team were at hand throughout and doing all they could to make the process quicker and smoother. I had weekly calls from the after sales team to find out our progress and update...
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
5 people found
this helpful
Simon Burt The Estate Agent were fantastic & I wouldn't hesitate to use them again! I greatly appreciated the honest and timely advice Simon offered throughout the process of selling my home. The professionalism of the team was incredibly reassuring and I was kept informed at every stage of the sale. The photographs that Maddy took showcased my home both honestly and at its best and I was very happy with how my home was valued and marketed overall. 5 star service - thank you!...
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Comment on agent fees
Fees were what I would expect to pay for a quality estate agent.
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
4 people found
this helpful
Simon, Maddy and the whole Team at Simon Burt's Estate Agents were exceptional. Our property was marketed beautifully and the scheduling of viewings was well managed and coordinated with ourselves. Simon helped with all the detail of ensuring we got the best and most realistic price for our property. Once sold the team kept us fully updated at all times with the progress of the sale, ensuring we knew exactly where we were at all times. Simon and the team throughout were at all times professional...
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Comment on agent fees
Definitely appropriate for the work the team did for us!
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
4 people found
this helpful
Cannot fault the service provided by Simon and his team. Selling my deceased father's house was not going to be an easy task for the family however Simon's approach to marketing the property was first class, he personally dealt with all aspects of the sale giving us very sound advice which lead to a quick hassle free sale. It is good to see personal service still exists, I would have no reservations in recommending this estate agent and would defiantly use them again in the future....
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Comment on agent fees
Very fair fees
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
7 people found
this helpful
I found Simon and his team to be extremely professional and helpful throughout the whole process of selling my house. I was kept informed at all times regarding viewings and would have no hesitation in using their services in the future....
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Comment on agent fees
Excellent
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
6 people found
this helpful
Simon has provided us with 5 star service. He and his team have been great. He was always available on the phone to answer queries. Everything went smoothly without any delay. I would strongly recommend simon burt for other people....
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Comment on agent fees
Not relevant
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
5 people found
this helpful
What can I say except ...outstanding, seamless and incredibly friendly! From start to finish the whole process was just exceptional. I really had nothing to do because it was all taken care of. There was no need to chase them up, they had everything in hand. They have the personal touch and are just so warm and kind....
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Comment on agent fees
Fees are very good value for service received.
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
5 people found
this helpful
Exceptional! There are no other words to describe the service from Simon and his team. Excellent and highly recommended. Simon cares about what he does and this shows through in his work. The way he is open and honest is refreshing. You can really feel the difference when you sell your house through him. This agency is not like the rest of the high street agents that push you into viewings or don't vet clients properly. Simon and his team are a committed hard working bunch often taking call...
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Comment on agent fees
Extremely competitive. Flexible and just another example of how Simon and his team really care about their clients.
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Nov 26,2016
Minithumbup
By:
Nov 26,2016
5 people found
this helpful
We bought our house in Balsall Common through Simon Burt, although the transaction took a little longer than expected due to the sellers messing around, Simon was there to support us through the whole process which at times was very stressful!!, I would recommend Simon Burt to anyone wishing to buy / sell a house Regards Dan Robinson...
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Comment on agent fees
Good
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Nov 26,2016
Minithumbup
By:
Nov 26,2016
5 people found
this helpful
Excellent work to find a buyer for my property and to keep their interest by helping them in all aspects....
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Comment on agent fees
Good
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Nov 11,2016
Minithumbup
By:
Nov 11,2016
4 people found
this helpful
We bought a house through this agency. The viewing was organised very promptly and our offer was dealt with quickly although our clearly expressed need for a quick purchase, to maintain the chain, did not seem to have got through to the vendor, which caused some problems. Simon Burt was always responsive but the off site progress chasers always seemed to be behind the times and we were updating them. The sold board was left up for a long time, but was removed promptly when we flagged this up....
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Comment on agent fees
N/a
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Nov 03,2016
Minithumbup
By:
Nov 03,2016
5 people found
this helpful
We were so genuinely over the moon with the service from Simon Burt and his team. From start to finish Simon was positive, personal and gave excellent customer service and support. He never failed to return our calls and we found him to be approachable and understanding. After having 3 failed sales with our previous agent, Simon was the perfect person to lift our spirits and sell our house. We were thrilled with the photographs and the professional overview of our house. We would definitely reco...
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Comment on agent fees
Fees were standard and as we expected.
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
5 people found
this helpful
Our experience with Simon and his team was seamless from start to finish. We chose them upon recommendation to help us sell our house and certainly made the right decision. They were honest, professional and trustworthy which goes a long way at such an emotional time. We would certainly recommend them very highly and would not hesitate to use them again in the future....
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Comment on agent fees
Good
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
6 people found
this helpful
We purchased our new home from Simon Burts and found the whole experience very easy and stress free. As with any house purchase problems arose but Simon and his team were always available and happy to help. Although we believe we have found our forever home we would definitely use Simon Burts for any future moves....
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Comment on agent fees
As we were the purchaser we incurred no fees
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
6 people found
this helpful
From the first point of contact right through to completion Simon and his team were totally professional and conscientious keeping in contact with all parties involved to ensure a smooth transfere also brokering a separate agreement part way through the process which suited both parties and really helped to seal the deal. I have since spoken to Simon with regards to marketing a property I have listed elsewhere as I was so impressed with his services. I would highly recommend and will definitely ...
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Comment on agent fees
Good
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
6 people found
this helpful
Simon and his team were exceptional in the service they offered to us in selling our property. They were extremely professional, very friendly and sold our house quickly. Once the sale had been agreed they were very supportive until completion. We would highly recommend Simon and his team to any perspective buyer. 5*...
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Comment on agent fees
Very competitive and fair on fees.
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
6 people found
this helpful
First class service from start to finish. In my opinion by the far the best Estate agent i have had dealings with. No matter what the query everything was dealt with total Professionalism. If you want your house sold then Simon Burt Estate agents are the ones to use....
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Comment on agent fees
Fantastic
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
6 people found
this helpful
From the first moment we met Simon Burt he stood out from all the other estate agents. He showed professionalism, commitment and overall was extremely helpful throughout the whole process. Simon and his team never hesitated to explain and go through all the steps to completion. Always reliable and never let us down. Overall I would highly recommend Simon Burt The Estate Agent....
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Comment on agent fees
Simon Burt's fees are very reasonable for the hard work and commitment we received.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
6 people found
this helpful
Excellent, personal service from start to finish. Friendly team, nothing was too much trouble. Our initial sale fell through and Simon got it straight back on the market with immediate viewings and resold within days. Very efficient, honestly don't have anything negative to say. Highly recommended agent. Will definitely use again. Thanks Simon!...
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
6 people found
this helpful
Absolute top class agents, I had more updates from simon and his team regarding the house I was buying and the house I was selling than the agents I used to sell my property. Would use simon in the near future and would highly recommend his services to anyone. Again top class...
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
5 people found
this helpful
Efficient, effective, and responsive. Simon gets to the point and gets the job done. We have used Simon for several moves all drama free and completing on time....
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Comment on agent fees
Keenly priced compared to others in locality, makes a nonsense of using Internet only providers.
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
6 people found
this helpful
Simon and his team were fantastic, from start to finish was just under 4 weeks Simon always kept us up to date with everything I even had conversations with him at 9.00pm at night nothing was ever to much trouble. Thanks Simon Andy & Dawn Fage...
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Oct 20,2016
Minithumbup
By:
Oct 20,2016
6 people found
this helpful
A very positive and helpful agent. He was able to guide us throughout the selling process.. very professional and supportive....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
6 people found
this helpful
We sold our house through Simon Burt The Estate Agent and from start to finish they worked hard to make it simple and easy for us. I chose to sell through Simon as I had met with 3 other agents but he really stood out. He had a very simple and frank approach to selling which I really liked and I liked his no problem is too big or small attitude. The sales particulars were highly professional and looked very impressive. Viewings were all handled by Simon which made it very easy for us. And ou...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
8 people found
this helpful
Simon your team were exceptional always at the other end of the phone ...your idea regarding your call centre is amazing having someone call often and making sure all is going to plan was a huge relief in what is otherwise a trying time house moves are never easy however thanks to your amazing initiative and invasion of the way you have brought a ray of light to marketing is truly exceptional We would strongly recommend your services to anyone that asked us Thank you for an effortless move Th...
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Comment on agent fees
Good
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
8 people found
this helpful
Very professional service from Simon and the team, with a lovely friendly manner. We would recommend them to all of our friends....
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Comment on agent fees
Very competitive pricing.
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
8 people found
this helpful
Simon Burt Estate Agents had the most amazing care and service from start to finish. Simon and his team provide smooth communications throughout, and are very efficient. All my dealings with Simon and his team have been met with amazing speediness and thoroughness with regards to my sale . Simon supported me throughout the whole process , offering friendly advice and putting me in contact with people to support the property process (including my purchase). I would highly recommend....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
8 people found
this helpful
From the beginning Simon was a really friendly and down to earth man, our house wasn't in the best state downstairs and we weren't sure we would get much for it but Simon and Maddy both came in and made us feel so positive about selling our house. We were so pleased with their services and would highly recommend them to others....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
8 people found
this helpful
From the first phone call asking for a consultation about the sale of our house to the coutesy call 2 days after completion we cannot praise Simon Burt enough. A professional team guided us through on every step, regular phone calls and e mails giving updates meant we were fully informed of our house sale progression at every stage of the proceedings. Everyone one knows buying and selling a house is up there with the most stressful things you can do but Simon Burt and his colleagues made this se...
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Comment on agent fees
Very competitive indeed
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Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


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Last updated at 2:48 PM 22/04/2016 by allAgents

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One รขย€ย“ Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two รขย€ย“ Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Callum Gaite Callum Gaite
Junior Associate
1 reviews

About Callum Callum always had a desire to work in customer services and, on leaving school, decided to find a career working with the public. Simon met Callum whilst selling his family home and gave him a View full profile
Sue Ralston Sue Ralston
Senior Sales Progressor
1 reviews

About Sue Sue has been involved in property sales for many years, and now provides specialist support to our clients once their sale has been agreed. Sueโ€™s main area of expertise is within the conveyancin View full profile
Dawn Parsons Dawn Parsons
Senior Administrator
1 reviews

About Dawn Dawn has worked within the secretarial and business administration sector throughout the whole of her career, specialising in all matters relating to property and law. Always displaying a penchant View full profile
Simon Burt Simon Burt
Director
187 reviews

About Simon Simon has been successfully selling local homes for nearly 30 years during his impressive career, which commenced as a sales negotiator back in the mid 1980s. Simon was made a Fellow of the National A View full profile
Maddy Hancock Maddy Hancock
Senior Associate
58 reviews

About Maddy Maddy has always expressed a passion for property and all things relating to it. Having met Simon whilst selling her family home, he was immediately impressed with her enthusiasm and attention to View full profile


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