• Callum Gaite
    Callum Gaite
  • Sue Ralston
    Sue Ralston
  • Dawn Parsons
    Dawn Parsons
  • Simon Burt
    Simon Burt
  • Maddy Hancock
    Maddy Hancock
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

 
May 14,2017
Minithumbup
Simon Burt
Callum Gaite
By:
May 14,2017
3 people found
this helpful
Sold my house with Simon in April. Efficient without being pushy, hassle free experience from beginning to end. I liked Simon's initial approach and the follow up by the office team....
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Comment on agent fees
Excellent in comparison with the local competition
Was this helpful? Yes
May 13,2017
Minithumbup
Sue Ralston
Callum Gaite
By:
May 13,2017
4 people found
this helpful
Very impressed from beginning to end with everyone at Simon Burt estate agents. Simon himself was honest and helpful with regards to putting our house on the market. Callum was fantastic at showing our house to all the prospective buyers, and once we had received our offer, Sue worked tirelessly right through to the date of exchange to ensure the process ran as smoothly as possible and I found it far less stressful as she kept in constant touch with us and our solicitors to chase things along. W...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
May 07,2017
Minithumbup
By:
May 07,2017
3 people found
this helpful
The service was first class from start to finish and I'm glad we went with the fully inclusive service as it made the whole selling process nearly painless. Listing - first class advice from Simon around valuation and getting the property on the market quickly Particulars - stunning photos Maddy from that showed the property exactly as we wanted as a warm and welcoming home Sales- Callum came up with a good initial viewing list that lead to our quick sale and commutated with us every step of ...
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Comment on agent fees
We were offered a range of fee options that were very competitive within the market place around our area
Was this helpful? Yes
May 07,2017
Minithumbup
Simon Burt
Dawn Parsons
By:
May 07,2017
2 people found
this helpful
Simon and his team gave clear instruction from the outset. The price point was good value and he understood what we were trying to achieve. His team communicated well and got our property sold within 2 days! Since then the follow up has been brilliant. They have progressed the sale and kept us updated right to completion. Faultless....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 02,2017
Minithumbup
Dawn Parsons
By:
May 02,2017
2 people found
this helpful
Fantastic service from start to finish. Very professional but at the same time really personal. Dawn in particular was outstanding. A pleasure to deal with...
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Apr 24,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Apr 24,2017
6 people found
this helpful
Having recently just completed the moving process with Simon and his team at Simon Burt estate agents, I felt compelled to share my experience. Moving is a particularly stressful time and often estate agents get bad press. This could not be further form the truth for Simon Burt. The process from start to finish was smooth, efficient and incredibly professional. My dealings with Simon, Callum and the rest of the team were exceptional. They are the first organization that I have dealt with for a ...
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Comment on agent fees
Very competitive and good value for money.
Was this helpful? Yes
Apr 22,2017
Minithumbup
Simon Burt
By:
Apr 22,2017
3 people found
this helpful
Simon provided a first class service, he was enthusiastic about selling our property and achieved a good price. The pictures of the house were of an exceptional high standard and the staff in the office were always helpful and obliging. We would have no hesitation in using them again....
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Comment on agent fees
The fees charged were reasonable when compared to other non online agents
Was this helpful? Yes
Apr 06,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Apr 06,2017
4 people found
this helpful
The team were extremely helpful and supportive during our exchange, completion and move. Would certainly recommend Simon Burt and team....
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Apr 05,2017
Minithumbup
Simon Burt
By:
Apr 05,2017
4 people found
this helpful
The thought of selling our family home of 40 years was a daunting process to my wife and I as we are both nearly 80 and have never sold a property before. Simon treated us with warmth and kindness and always seemed to know what was best for us. From beginning to end Simon and his team were magnificent and we were always kept up to date and received exceptional service throughout. The final touch was Simon taking the time to come and visit us after the move to see if we were OK. We believe the re...
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Mar 21,2017
Minithumbup
Sue Ralston
Simon Burt
By:
Mar 21,2017
4 people found
this helpful
Although Sue was working on behalf of the seller of the property I purchased she couldn't of helped me more, she gave lots of advise and support, she chased things up, promptly kept me informed with emails. Sue is an absolute credit to her team and Simon Burt Estate Agents....
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Mar 21,2017
Minithumbup
Simon Burt
Sue Ralston
By:
Mar 21,2017
5 people found
this helpful
I would have no hesitation in recommending Simon Burt estate agents to my friends and family. Special mention to Simon and Sue for their efficiency in dealing with my sale, Simon for his expertise and Sue for constantly keeping me up to date with the progression of the sale....
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Comment on agent fees
Simon fees are very competitive with all estate agents
Was this helpful? Yes
Mar 18,2017
Minithumbup
Sue Ralston
By:
Mar 18,2017
3 people found
this helpful
Sue was very helpful in pushing the deal for us to obtain 23Wells Green Road, she went to great lengths to chase people up when things were getting bogged down,can't thank her enough.....
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Mar 17,2017
Minithumbup
Simon Burt
By:
Mar 17,2017
6 people found
this helpful
Really pleased with all the people involved in my purchase of my new house Very professional, informative and knowledgeable Many thanks to Simon Burt and his team for all their help in this transaction....
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Jan 31,2017
Minithumbup
Callum Gaite
Sue Ralston
By:
Jan 31,2017
4 people found
this helpful
Simon Burt delivered the highest level of customer service when selling our house. From high quality marketing material and Maddie's excelent photos, Callum's regular updates on the level of interest in our property and Sue Ralston's fabulous sales progression we felt that we were being looked after every step of the way....
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Comment on agent fees
Not the cheapest but worth it
Was this helpful? Yes
Jan 30,2017
Minithumbup
Simon Burt
By:
Jan 30,2017
4 people found
this helpful
Great communication and very helpful when it came to understanding what was the next step and how to get their. Friendly guy and was easy to get hold of....
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Jan 27,2017
Minithumbup
Callum Gaite
By:
Jan 27,2017
1 people found
this helpful
Callum was very proactive with my house sale . He returned my calls promptly and kept me informed at every stage. I am a first-time buyer and was not familiar with the process - he was very sensitive to this and didn't make me feel as though I was on my own. Very much appreciated his help....
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Comment on agent fees
The Agent's fees were reasonable and better than some. I feel they were worth it for the service I got.
Was this helpful? Yes
Jan 25,2017
Minithumbup
Callum Gaite
By:
Jan 25,2017
2 people found
this helpful
It has been a pleasure dealing with you and Callum was out standing. He was in constant contact and always available.Thanks to all involved....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2016
Minithumbup
Simon Burt
Maddy Hancock
By:
Dec 21,2016
6 people found
this helpful
Anyone thinking of selling their home should call Simon Burt the Estate Agent. Our experience was excellent service throughout the sales process. Simon is a very experienced professional who knows the local market inside out. Maddy's photography showed our home at its best and the support team were always helpful. Give him a call you will not be disappointed!...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Dec 18,2016
Minithumbup
Simon Burt
By:
Dec 18,2016
6 people found
this helpful
I first met Simon we we first starting looking for a new house, unfortunately we never purchased a house with Simon Burt but we we so impressed with the attitude and fresh approach of all the staff at Simon Burt that we we decided to sell one of our other properties I had no hesitation in picking up the phone to Simon. We have since sold the property and achieved the price we wanted after much negotiation which the guys at Simon Burt took care of. If you are thinking of buying or selling your ho...
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Comment on agent fees
Fantastic
Was this helpful? Yes
Dec 16,2016
Minithumbup
Simon Burt
Dawn Parsons
By:
Dec 16,2016
5 people found
this helpful
My experience with Simon Burt estate agent has been a good one all round. Very professional and prompt action when required. A pleasure to deal with, would definitely use in the future....
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
8 people found
this helpful
Massive thank you to Simon and his team, from start to finish I only have positive things to say. If I ever needed anything someone would always be there for me to contact. Thanks again :)...
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Dec 14,2016
Minithumbup
Simon Burt
Maddy Hancock
By:
Dec 14,2016
9 people found
this helpful
I used Simon Burt for a second time to help sell my parents home. Moving house is always a massive change but with the help of Simon and Maddy, they made sure that my parents were looked after every step of the way. They have a huge amount of knowledge and experience and using them for a second time goes to show how much I value their integrity, their care and their attention to detail. Nothing is too much trouble for them and I would highly recommend them to anyone looking to sell (or buy fo...
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Comment on agent fees
Exactly what I expected (although they are worth their weight in gold!)
Was this helpful? Yes
Dec 13,2016
Minithumbup
Simon Burt
Sue Ralston
By:
Dec 13,2016
7 people found
this helpful
Simon was very attentive and got back to us quickly even at weekends and late on weekdays! Photography was superb and sales progression from Sue was instrumental in driving our sale through to completion. We felt valued as a client. Would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2016
Minithumbup
Simon Burt
By:
Dec 07,2016
6 people found
this helpful
We have just moved into our new home and couldn't thank Simon burts estate agency enough. This was our 3rd attempt at buying this year with houses through other agencies falling through, with our past experience we had naturally gone into a habit of expecting the worst and for this to fall through too - but Simon and his team were at hand throughout and doing all they could to make the process quicker and smoother. I had weekly calls from the after sales team to find out our progress and update...
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Simon Burt
Maddy Hancock
By:
Dec 07,2016
8 people found
this helpful
Simon Burt The Estate Agent were fantastic & I wouldn't hesitate to use them again! I greatly appreciated the honest and timely advice Simon offered throughout the process of selling my home. The professionalism of the team was incredibly reassuring and I was kept informed at every stage of the sale. The photographs that Maddy took showcased my home both honestly and at its best and I was very happy with how my home was valued and marketed overall. 5 star service - thank you!...
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Comment on agent fees
Fees were what I would expect to pay for a quality estate agent.
Was this helpful? Yes
Dec 07,2016
Minithumbup
Simon Burt
Maddy Hancock
By:
Dec 07,2016
7 people found
this helpful
Simon, Maddy and the whole Team at Simon Burt's Estate Agents were exceptional. Our property was marketed beautifully and the scheduling of viewings was well managed and coordinated with ourselves. Simon helped with all the detail of ensuring we got the best and most realistic price for our property. Once sold the team kept us fully updated at all times with the progress of the sale, ensuring we knew exactly where we were at all times. Simon and the team throughout were at all times professional...
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Comment on agent fees
Definitely appropriate for the work the team did for us!
Was this helpful? Yes
Dec 07,2016
Minithumbup
Simon Burt
By:
Dec 07,2016
7 people found
this helpful
Cannot fault the service provided by Simon and his team. Selling my deceased father's house was not going to be an easy task for the family however Simon's approach to marketing the property was first class, he personally dealt with all aspects of the sale giving us very sound advice which lead to a quick hassle free sale. It is good to see personal service still exists, I would have no reservations in recommending this estate agent and would defiantly use them again in the future....
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Comment on agent fees
Very fair fees
Was this helpful? Yes
Nov 30,2016
Minithumbup
Simon Burt
By:
Nov 30,2016
10 people found
this helpful
I found Simon and his team to be extremely professional and helpful throughout the whole process of selling my house. I was kept informed at all times regarding viewings and would have no hesitation in using their services in the future....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 29,2016
Minithumbup
Simon Burt
By:
Nov 29,2016
9 people found
this helpful
Simon has provided us with 5 star service. He and his team have been great. He was always available on the phone to answer queries. Everything went smoothly without any delay. I would strongly recommend simon burt for other people....
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Comment on agent fees
Not relevant
Was this helpful? Yes
Nov 27,2016
Minithumbup
Simon Burt
Maddy Hancock
By:
Nov 27,2016
8 people found
this helpful
What can I say except ...outstanding, seamless and incredibly friendly! From start to finish the whole process was just exceptional. I really had nothing to do because it was all taken care of. There was no need to chase them up, they had everything in hand. They have the personal touch and are just so warm and kind....
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Comment on agent fees
Fees are very good value for service received.
Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


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Last updated at 2:48 PM 22/04/2016 by allAgents

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One รขย€ย“ Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two รขย€ย“ Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Callum Gaite Callum Gaite
Junior Associate
5 reviews

About Callum Callum always had a desire to work in customer services and, on leaving school, decided to find a career working with the public. Simon met Callum whilst selling his family home and gave him a View full profile
Sue Ralston Sue Ralston
Senior Sales Progressor
8 reviews

About Sue Sue has been involved in property sales for many years, and now provides specialist support to our clients once their sale has been agreed. Sueโ€™s main area of expertise is within the conveyancin View full profile
Dawn Parsons Dawn Parsons
Senior Administrator
3 reviews

About Dawn Dawn has worked within the secretarial and business administration sector throughout the whole of her career, specialising in all matters relating to property and law. Always displaying a penchant View full profile
Simon Burt Simon Burt
Director
197 reviews

About Simon Simon has been successfully selling local homes for nearly 30 years during his impressive career, which commenced as a sales negotiator back in the mid 1980s. Simon was made a Fellow of the National A View full profile
Maddy Hancock Maddy Hancock
Senior Associate
58 reviews

About Maddy Maddy has always expressed a passion for property and all things relating to it. Having met Simon whilst selling her family home, he was immediately impressed with her enthusiasm and attention to View full profile


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