• Callum Gaite
    Callum Gaite
  • Sue Ralston
    Sue Ralston
  • Dawn Parsons
    Dawn Parsons
  • Simon Burt
    Simon Burt
  • Maddy Hancock
    Maddy Hancock
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

 
Feb 17,2018
Minithumbup
Sue Ralston
Simon Burt
By: 'Lindsey'
Feb 17,2018
1 people found
this helpful
Want to say a big thank you to Simon Burt, Callum and Sue. We saw the house we wanted buy in late October and we loved it. We really wanted the keys before Christmas, which we knew was quite tight! After 7 weeks believe it or not we got the keys to our beautiful new home on the 18th December and it was an amazing feeling. Sue was brillliant the whole way through the process. This is our first home we brought so she made it really easy for us at such a crazy time. Thank you all again!...
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Was this helpful? Yes
Feb 13,2018
Minithumbup
Simon Burt
Sue Ralston
By: 'Mrs Watkins'
Feb 13,2018
0 people found
this helpful
I would Highly recommend Simon and his team! They have gone above and beyond to help me from start to finish with my sale and i can't praise them enough! Knowledgeable and courteous at all times a great agent to deal with! very happy!...
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Comment on agent fees
fees were very reasonable and with their dedication i was happy to pay them.
Was this helpful? Yes
Jan 19,2018
Minithumbup
Simon Burt
By: 'Mr and Mrs Thomas'
Jan 19,2018
2 people found
this helpful
Its well known that the Solihull property market is a daunting one to say the least. The local high street brands use this to their advantage. After months of searching for the right home our luck changed when we met Simon ... At last an estate agent thats interested in the people behind the sale. We wouldn't be where we are today without him and we're so grateful to have done business with him. We would definitely use Simon Burt were we to move again, thank you Simon....
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Comment on agent fees
N/a as a buyer
Was this helpful? Yes
Jan 19,2018
Minithumbup
Simon Burt
Callum Gaite
By: 'Delighted Seller, Solihull'
Jan 19,2018
1 people found
this helpful
Very pleased with the service provided. In comparison with a previous estate agent SB provided a: - steady stream of viewers, - superior online presentation of the property and - professional end to end viewing process....
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Comment on agent fees
Yes very good.
Was this helpful? Yes
Jan 19,2018
Minithumbup
Simon Burt
Callum Gaite
By: 'Delighted seller Solihull'
Jan 19,2018
2 people found
this helpful
What a pro-active, professional and enthusiastic team Simon and his staff are. They kept us informed throughout and responded quickly to our phone calls. We switched to Simon Burt and were immediately impressed after failing to sell our property with another agent. Superior photographs by Maddy, a steady stream of viewers thanks to Callum, professionally conducted viewings by Simon. We would definitely recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 07,2018
Minithumbup
Simon Burt
Callum Gaite
By: 'Matt'
Jan 07,2018
3 people found
this helpful
**REPEAT CUSTOMER** This is now the second time in 2 years we have used Simon Burt the Estate Agent. Simon and his team have yet again delivered a faultless, professional yet friendly service, in dealing with the sale of our property. I would definitely recommend Simon to anybody who is considering selling their property....
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Comment on agent fees
Great value for money
Was this helpful? Yes
Jan 02,2018
Minithumbup
Simon Burt
Sue Ralston
By: 'Richard'
Jan 02,2018
3 people found
this helpful
Many thanks to Simon and all his team. Excellent communication and service at all stages of the sale.As ever with buyers relying on other purchasers in the chain there was the odd hiccup. A special thanks to Sue for chasing up solicitors, purchasers etc and moving the sale along as smoothly as possible and with good speed. A tedious and time consuming task and something I would have struggled to do with full time work commitments....
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Comment on agent fees
Agents fees were fair when taking into account all the communication and effort with the sales progression
Was this helpful? Yes
Dec 19,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'AKASH'
Dec 19,2017
2 people found
this helpful
I cannot put into words how happy we are with the personal service from Simon and the team. Having dealt with numerous estate agents in the past, SB's is by far the best. They make the buying/selling process so easy and stress free and I can guarantee that as long as we live in an area where they operate, we will be using SB Estate Agents....
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Callum Gaite
By: 'Mrs Hall'
Dec 11,2017
3 people found
this helpful
Simon made a great first impression when initially discussing our house sale. We the dealt mostly with Callum, who was both friendly and efficient. We had an offer within 3weeks and we completed our sale 4 weeks later. Overall a really positive experience and we would recommend Simon Burt to others....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Dec 05,2017
Minithumbup
Simon Burt
By: 'Jeff H'
Dec 05,2017
2 people found
this helpful
I am a fellow Estate Agent but from the other end of the country ( Isle of Wight). It has been a pleasure to deal with Simon Burt and his company. All too often agents are given bad press but I found Simon to be most helpful and knowledgeable. He responds and reports back to clients in very acceptable time frame as do his staff. It is a pleasure to give Simon Burt The Estate Agent five stars....
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Was this helpful? Yes
Dec 03,2017
Minithumbup
Callum Gaite
By: 'great service'
Dec 03,2017
2 people found
this helpful
Callum was great to talk to..provided info when required and also promised to call back which he always adhered to. Only issue i have was he was sometimes hard to get hold off as out on visits etc.....
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Comment on agent fees
We only purchased a property from simon burt so no fees
Was this helpful? Yes
Dec 01,2017
Minithumbup
Callum Gaite
Simon Burt
By: 'Brett'
Dec 01,2017
3 people found
this helpful
Simon and Callum helped me through a very difficult purchase no thanks to a set of poor sellers. They would constantly phone me with updates and meet me when ever I needed to seem them. I would have no hesitation to recommend Simon Burt and Callum is a credit to the company....
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Was this helpful? Yes
Dec 01,2017
Minithumbup
Callum Gaite
Simon Burt
By: 'Ilyas'
Dec 01,2017
2 people found
this helpful
Very smooth process, good lines of communication throughout. Would be more than happy to work with them again in the future....
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Was this helpful? Yes
Nov 23,2017
Minithumbup
By: 'Jayme'
Nov 23,2017
2 people found
this helpful
From the sale of my previous property through to the purchase of my recent home Simon Burt The Estate Agent was very helpful from start to finish. Offering some sound advice and getting things moving sharpish in a very professional yet friendly manner. All the staff were very helpful, going that extra mile to assist with everything that was needed for the sale and completion. The house was sold within a week with no problems whatsoever and they found me a beautiful new home in no time at all. ...
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Comment on agent fees
You get what you pay for in my opinion. Not the cheapest agent, but certainly well worth the money!
Was this helpful? Yes
Nov 22,2017
Minithumbup
Simon Burt
Dawn Parsons
By: 'Nick'
Nov 22,2017
2 people found
this helpful
Simon and the team, especially Simon himself, and Dawn were a huge help. When the chain broke due to unforeseen circumstances, Simon contacted me straight away, and reassured me that all wasn't lost and that he was working hard to rectify it. And rectify he did! After many conversations with my seller, it was agreed the sale would still go ahead. Simon was always available, 24 hours a day 7 days a week, for me to voice my concerns, or raise any general questions I had, and Simon was able to...
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Comment on agent fees
As a buyer, I did not pay any fees.
Was this helpful? Yes
Nov 20,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'TomN'
Nov 20,2017
3 people found
this helpful
Friendly and trustworthy. Gave good advice and supported us through all stages of the process. Great photos. We were able to sell the house within 5 days of putting on market....
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Comment on agent fees
Good value - went with fees upfront option
Was this helpful? Yes
Nov 20,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'SK'
Nov 20,2017
1 people found
this helpful
Simon and Sue were helpful and would always swiftly respond to my queries. I would recommend them to anyone buying....
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Was this helpful? Yes
Nov 18,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Pete Beadsworth'
Nov 18,2017
1 people found
this helpful
Simon and the team were amazing. Very professional and helpful throughout. We would like to thank them all for their hard work and efforts....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2017
Minithumbup
Simon Burt
Maddy Hancock
By: 'And1'
Nov 18,2017
2 people found
this helpful
Simon helped us to get a great price for our house. The picture taken by Maddy were far better than most which we have seen online. Simon was always at the end of the phone to answer our questions and offer honest advice. We feel we were given a real personal service. All the team at the office were really helpful and I would recommend Simon Burt Estates to a friend or family member....
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Comment on agent fees
Flat fee so we knew where we stood. No sale no fee so were happy to test the market.
Was this helpful? Yes
Nov 17,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Louis meryon'
Nov 17,2017
2 people found
this helpful
I would definitely recommend using Simon and the team for selling your house. They handled a tricky buyer very well and ensured that the transaction was completed promptly and to a high standard. It is definitely worth going for the full package rather that the cheaper option as the sales progression element is key to moving the process on quickly....
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Comment on agent fees
Good value
Was this helpful? Yes
Nov 17,2017
Minithumbup
Simon Burt
Dawn Parsons
By: 'Liz Morgan'
Nov 17,2017
2 people found
this helpful
Simon is so enthusiastic at what he does which also feeds through to all his team, their serve is professional, efficient and friendly. I would not hesitate to recommend them...
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Comment on agent fees
They charge a flat rate fee which is very fair
Was this helpful? Yes
Nov 08,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Alison'
Nov 08,2017
2 people found
this helpful
Highly recommend using this estate agent. They were friendly and kept us up-to-date throughout the whole sale. We bought our house through them and if we ever sell we will definitely use them. If you're buying a house and can find one that Simon Burt are selling, you will be in safe hands....
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Comment on agent fees
N/A - we were the buyers
Was this helpful? Yes
Nov 01,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Donna and Steve'
Nov 01,2017
3 people found
this helpful
Both Gareth and Sue really looked after us. They were always attentive and supportive which helped our move to be stress free. I would definitely recommend them to friends and family. Simom Burt himself is very hands on and managed the process professionally and personally. Thanks very much....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'Donna and Steve'
Nov 01,2017
3 people found
this helpful
Simon burt gave us a great customer service from start to finish. Nothing was ever too much trouble and both Callum and Sue were efficient and caring. I will definitely recommend them to friends and family....
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Was this helpful? Yes
Oct 31,2017
Minithumbup
Simon Burt
Dawn Parsons
By: 'James'
Oct 31,2017
4 people found
this helpful
Having not bought or sold a house for many years I had some reservations about dealing with an estate agent, however, Simon has been absolutely fantastic. He is extremely professional and always makes you feel valued. I've been able to contact Simon at any time of the day to answer queries and he always returns calls quickly if not available. This is further backed up by his support staff who have helped make the whole process as painless as possible. I would have no hesitation in recommend...
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Comment on agent fees
The fees were competitive and transparent
Was this helpful? Yes
Oct 27,2017
Minithumbup
By: 'Clive Heaton'
Oct 27,2017
5 people found
this helpful
We've just completed the sale of our house today, and could not be happier with the service we have received from Simon and his team, so would definitely recommend them to anyone who is looking to sell their house. I had initially looked at using an online agent, as I had a recent bad experience using a "traditional" estate agent. Just as I had almost decided on one to use, I saw "Simon Burt - The Estate Agent" offering a similar service with a Fixed Fee. After calling...
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Comment on agent fees
Excellent value for money for the Basic Package of £850 (includes VAT, normally agents quote ex-VAT !). This package is more than adequate to sell your home as it includes Floor Plan, quality photos, online listings, and most importantly excellent communications with all the staff at Simon Burt.
Was this helpful? Yes
Oct 19,2017
Minithumbup
Sue Ralston
Simon Burt
By: 'Matt Dillon'
Oct 19,2017
3 people found
this helpful
Both Sue and Simon were a pleasure to work with and were on top of all issue and stresses. Thanks guys....
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Was this helpful? Yes
Oct 17,2017
Minithumbup
By: '633 Kenilworth Road'
Oct 17,2017
3 people found
this helpful
We found Simon and his team very efficient and professional, selling our home speedily and at the price we had agreed acceptable, finding our purchaser from their current client list. Overall service was excellent and would recommend his services. Regards Brian...
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Comment on agent fees
The upfront and set fee worked well for us.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Dan'
Oct 12,2017
4 people found
this helpful
We were very impressed with Simon Burt and the team. Through and professional from start to finish. Would highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 03,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'D Newey'
Sep 03,2017
5 people found
this helpful
Excellent communication and service with a personal touch from the staff, delighted we made the right choice of estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


Review statistics

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Last updated at 2:48 PM 22/04/2016 by allAgents

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Callum Gaite Callum Gaite
Junior Associate
27 reviews

About Callum Callum always had a desire to work in customer services and, on leaving school, decided to find a career working with the public. Simon met Callum whilst selling his family home and gave him a View full profile
Sue Ralston Sue Ralston
Senior Sales Progressor
30 reviews

About Sue Sue has been involved in property sales for many years, and now provides specialist support to our clients once their sale has been agreed. Sue’s main area of expertise is within the conveyancin View full profile
Dawn Parsons Dawn Parsons
Senior Administrator
7 reviews

About Dawn Dawn has worked within the secretarial and business administration sector throughout the whole of her career, specialising in all matters relating to property and law. Always displaying a penchant View full profile
Simon Burt Simon Burt
Director
238 reviews

About Simon Simon has been successfully selling local homes for nearly 30 years during his impressive career, which commenced as a sales negotiator back in the mid 1980s. Simon was made a Fellow of the National A View full profile
Maddy Hancock Maddy Hancock
Senior Associate
61 reviews

About Maddy Maddy has always expressed a passion for property and all things relating to it. Having met Simon whilst selling her family home, he was immediately impressed with her enthusiasm and attention to View full profile

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