• Callum Gaite
    Callum Gaite
  • Sue Ralston
    Sue Ralston
  • Dawn Parsons
    Dawn Parsons
  • Simon Burt
    Simon Burt
  • Maddy Hancock
    Maddy Hancock
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

 
Nov 20,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'TomN'
Nov 20,2017
1 people found
this helpful
Friendly and trustworthy. Gave good advice and supported us through all stages of the process. Great photos. We were able to sell the house within 5 days of putting on market....
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Comment on agent fees
Good value - went with fees upfront option
Was this helpful? Yes
Nov 20,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'SK'
Nov 20,2017
0 people found
this helpful
Simon and Sue were helpful and would always swiftly respond to my queries. I would recommend them to anyone buying....
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Was this helpful? Yes
Nov 18,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Pete Beadsworth'
Nov 18,2017
0 people found
this helpful
Simon and the team were amazing. Very professional and helpful throughout. We would like to thank them all for their hard work and efforts....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2017
Minithumbup
Simon Burt
Maddy Hancock
By: 'And1'
Nov 18,2017
1 people found
this helpful
Simon helped us to get a great price for our house. The picture taken by Maddy were far better than most which we have seen online. Simon was always at the end of the phone to answer our questions and offer honest advice. We feel we were given a real personal service. All the team at the office were really helpful and I would recommend Simon Burt Estates to a friend or family member....
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Comment on agent fees
Flat fee so we knew where we stood. No sale no fee so were happy to test the market.
Was this helpful? Yes
Nov 17,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Louis meryon'
Nov 17,2017
1 people found
this helpful
I would definitely recommend using Simon and the team for selling your house. They handled a tricky buyer very well and ensured that the transaction was completed promptly and to a high standard. It is definitely worth going for the full package rather that the cheaper option as the sales progression element is key to moving the process on quickly....
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Comment on agent fees
Good value
Was this helpful? Yes
Nov 17,2017
Minithumbup
Simon Burt
Dawn Parsons
By: 'Liz Morgan'
Nov 17,2017
1 people found
this helpful
Simon is so enthusiastic at what he does which also feeds through to all his team, their serve is professional, efficient and friendly. I would not hesitate to recommend them...
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Comment on agent fees
They charge a flat rate fee which is very fair
Was this helpful? Yes
Nov 08,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Alison'
Nov 08,2017
1 people found
this helpful
Highly recommend using this estate agent. They were friendly and kept us up-to-date throughout the whole sale. We bought our house through them and if we ever sell we will definitely use them. If you're buying a house and can find one that Simon Burt are selling, you will be in safe hands....
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Comment on agent fees
N/A - we were the buyers
Was this helpful? Yes
Nov 01,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Donna and Steve'
Nov 01,2017
2 people found
this helpful
Both Gareth and Sue really looked after us. They were always attentive and supportive which helped our move to be stress free. I would definitely recommend them to friends and family. Simom Burt himself is very hands on and managed the process professionally and personally. Thanks very much....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'Donna and Steve'
Nov 01,2017
2 people found
this helpful
Simon burt gave us a great customer service from start to finish. Nothing was ever too much trouble and both Callum and Sue were efficient and caring. I will definitely recommend them to friends and family....
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Was this helpful? Yes
Oct 31,2017
Minithumbup
Simon Burt
Dawn Parsons
By: 'James'
Oct 31,2017
3 people found
this helpful
Having not bought or sold a house for many years I had some reservations about dealing with an estate agent, however, Simon has been absolutely fantastic. He is extremely professional and always makes you feel valued. I've been able to contact Simon at any time of the day to answer queries and he always returns calls quickly if not available. This is further backed up by his support staff who have helped make the whole process as painless as possible. I would have no hesitation in recommend...
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Comment on agent fees
The fees were competitive and transparent
Was this helpful? Yes
Oct 27,2017
Minithumbup
By: 'Clive Heaton'
Oct 27,2017
4 people found
this helpful
We've just completed the sale of our house today, and could not be happier with the service we have received from Simon and his team, so would definitely recommend them to anyone who is looking to sell their house. I had initially looked at using an online agent, as I had a recent bad experience using a "traditional" estate agent. Just as I had almost decided on one to use, I saw "Simon Burt - The Estate Agent" offering a similar service with a Fixed Fee. After calling...
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Comment on agent fees
Excellent value for money for the Basic Package of £850 (includes VAT, normally agents quote ex-VAT !). This package is more than adequate to sell your home as it includes Floor Plan, quality photos, online listings, and most importantly excellent communications with all the staff at Simon Burt.
Was this helpful? Yes
Oct 19,2017
Minithumbup
Sue Ralston
Simon Burt
By: 'Matt Dillon'
Oct 19,2017
2 people found
this helpful
Both Sue and Simon were a pleasure to work with and were on top of all issue and stresses. Thanks guys....
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Was this helpful? Yes
Oct 17,2017
Minithumbup
By: '633 Kenilworth Road'
Oct 17,2017
2 people found
this helpful
We found Simon and his team very efficient and professional, selling our home speedily and at the price we had agreed acceptable, finding our purchaser from their current client list. Overall service was excellent and would recommend his services. Regards Brian...
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Comment on agent fees
The upfront and set fee worked well for us.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Dan'
Oct 12,2017
3 people found
this helpful
We were very impressed with Simon Burt and the team. Through and professional from start to finish. Would highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 03,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'D Newey'
Sep 03,2017
4 people found
this helpful
Excellent communication and service with a personal touch from the staff, delighted we made the right choice of estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Simon Burt
By: 'Amie & Mark Button'
Aug 31,2017
4 people found
this helpful
Made selling our house a very easy process! Simon came round to see us very promptly after our initial enquiry, outside of conventional office hours. Very pleased with quality of photographs and particulars. Sold our house very promptly following its publishing online. Very good communication from Simon and the team throughout. Would highly recommend!...
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Comment on agent fees
Very reasonable given what Simon and his team delivered.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Tony Jordan'
Aug 31,2017
5 people found
this helpful
Simon Burt and his team were our number one choice when we decided to move house. The whole process was managed professionally from the first meeting to completion. The team worked tirelessly to sell our house and was followed up by excellent communication and constant chasing to push things through. We found the whole team, to be friendly, personable and you feel like part of a family! Special thanks to Callum in the selling process and Sue for getting us over the line!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Simon Burt
Maddy Hancock
By: 'JDB'
Aug 30,2017
5 people found
this helpful
We had previously marketed our property with another local agent but did not receive the amount of interest we anticipated. We changed to Simon Burt and despite his office not being in the immediate vicinity, he immediately generated a lot more interest. His marketing presentation and Maddy's photographic images made a real difference and the property quickly sold for the asking price. Excellent service....
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Comment on agent fees
Reasonable given the high level of service
Was this helpful? Yes
Aug 30,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Fiona Pagan'
Aug 30,2017
2 people found
this helpful
First class service delivered by all the team, particularly Callum and Sue. I would recommend them highly to friends and family....
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Was this helpful? Yes
Aug 26,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'David Lloyd'
Aug 26,2017
3 people found
this helpful
I was very impressed with Simon Burt and his current market appraisal and his realistic valuation of my property. The process of getting my house to market was very straight forward and my house was sold within a fortnight of marketing. Simon is a very personable and reliable agent, he projects honesty and trustworthiness, plus the feeling that your house sale is a genuine matter. His staff are friendly, helpful and offer good advice with all aspects regarding the progression of the house sale....
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Comment on agent fees
The price of the service was very competitive and worth it for the peace of mind for a good service.
Was this helpful? Yes
Aug 20,2017
Minithumbup
Simon Burt
By: 'Ronnie'
Aug 20,2017
3 people found
this helpful
We bought this house after being badly let down with another purchase , we weren't disappointed . After some negotiations on the original offer Simon helped us to come to an acceptable price, he did all he could to help both sides be happy with the outcome . It all went through very quickly and professionaly, we are happy with our new home and would recommend Simon Burt to anyone thankyou .na...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 17,2017
Minithumbup
Simon Burt
Sue Ralston
By: 'Barbara C'
Aug 17,2017
5 people found
this helpful
Simon is an amiable, reliable & helpful Agent who listens to, and acts upon, your concerns when promoting your house sale. He projects the feeling and trust that you and your house sale genuinely matter. His staff, too, are equally helpful and friendly. They keep you in the picture in regard to the progress of your sale. They always ring you back when they promise.........which is rare today in my experience. I have no hesitation in recommending Simon and his first class team if you ar...
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Comment on agent fees
Reasonable. Worth it for peace of mind and good service.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Simon Burt
Callum Gaite
By: 'Mr & Mrs Khan'
Aug 17,2017
2 people found
this helpful
Staff were very friendly, There were well informed about the property,and surrounding area . We were updated regularly, we were very pleased with the service we received there went the extra mile...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
By: 'WW'
Aug 15,2017
4 people found
this helpful
Extremely pleased our house purchase was through Simon Burt estate agents. An exceptionally smooth process with fantastic communication. I would definitely recommend to others. We have nothing negative to say.. thanks a lot!...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Simon Burt
By: 'Rwebb'
Aug 15,2017
3 people found
this helpful
Simon and his team have successfully sold 3 properties for me in th last 12 months. More importantly these weren't in this geographical area but he managed to achieve sales on both. It was a hassle free process and simon and his team come highly recommended....
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Callum Gaite
By: 'Simon & Vanessa'
Aug 15,2017
4 people found
this helpful
"What an fantastic experiance" Callum was so attentitive throughout ,constantly updating us with the correct information. He allways went the extra mile to keep us at ease and kept in contact,even when on a day off/holiday .Thank you Callum. Simon & Vanessa....
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Comment on agent fees
Excellent Value for money
Was this helpful? Yes
Aug 14,2017
Minithumbup
Simon Burt
By: 'Stephen carney'
Aug 14,2017
3 people found
this helpful
Very happy with the service provided by simons team. Loved the house so was glad to negotiate a deal on the first viewing . Would recommened using Simon's team...
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Callum Gaite
Sue Ralston
By: 'Tracey Norman'
Aug 14,2017
4 people found
this helpful
I can honestly say from the very first viewing to the day I personally received my keys at the new house the service was above my expectations. The professionalism and genuine care made the whole process stress free and simple....
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Comment on agent fees
N/A as I am the purchaser.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Maddy Hancock
Simon Burt
By: 'Nath'
Jul 25,2017
4 people found
this helpful
Simon was fantastic, not only is he the most handsome agent in the town but he was within 97% on the value for my property and sold it in 2 weeks....
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Comment on agent fees
superb value, not the cheapest but the best value.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Sue Ralston
Callum Gaite
By: 'Jon'
Jul 24,2017
4 people found
this helpful
Whilst buying a house never seems to be without its problems, the team at Simon Burt's did nothing but grease the wheels and go all out to expedite to process. Not only were they at all times professional, they also injected a degree of humanity into the transaction and allowed to us to finally get to completion unscathed....
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Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


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Agent Fees

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Last updated at 2:48 PM 22/04/2016 by allAgents

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Callum Gaite Callum Gaite
Junior Associate
19 reviews

About Callum Callum always had a desire to work in customer services and, on leaving school, decided to find a career working with the public. Simon met Callum whilst selling his family home and gave him a View full profile
Sue Ralston Sue Ralston
Senior Sales Progressor
27 reviews

About Sue Sue has been involved in property sales for many years, and now provides specialist support to our clients once their sale has been agreed. Sue’s main area of expertise is within the conveyancin View full profile
Dawn Parsons Dawn Parsons
Senior Administrator
6 reviews

About Dawn Dawn has worked within the secretarial and business administration sector throughout the whole of her career, specialising in all matters relating to property and law. Always displaying a penchant View full profile
Simon Burt Simon Burt
Director
226 reviews

About Simon Simon has been successfully selling local homes for nearly 30 years during his impressive career, which commenced as a sales negotiator back in the mid 1980s. Simon was made a Fellow of the National A View full profile
Maddy Hancock Maddy Hancock
Senior Associate
61 reviews

About Maddy Maddy has always expressed a passion for property and all things relating to it. Having met Simon whilst selling her family home, he was immediately impressed with her enthusiasm and attention to View full profile

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