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    Simon
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    Maddy
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    Dawn
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    Sue
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
Simon Burt The Estate Agent

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

“ The Mill... ”

Sep 19,2018
Minithumbup
Simon
Sue
By: 'Mrx'
Sep 19,2018
1 people found
this helpful
Simon and Sue, assisted with the smooth sale of the property in Solihull. From the putting the property on the market to the completion couldn't of gone better....
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Comment on agent fees
Fair
Was this helpful? Yes

“ Great Service an da very speedy move!... ”

Sep 19,2018
Minithumbup
Simon
Sue
By: 'L Naughton'
Sep 19,2018
1 people found
this helpful
We had a very swift sale and purchase from Simon and the team, we had 11 viewings and sold our house in less than 4 days which meant we could make an offer on the one we wanted straight away. We purchased through Simon and he worked ...
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Comment on agent fees
Good
Was this helpful? Yes

“ House purchase... ”

Aug 22,2018
Minithumbup
Simon
By: 'Chris'
Aug 22,2018
2 people found
this helpful
When viewing properties this agent stood out as one that was not pushy, allowing us to view at our own pace whilst still being on hand to answer our questions very well and demonstrating their experience in the field. When we purchased we had great ...
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Comment on agent fees
Unknown
Was this helpful? Yes

“ Brilliant Service... ”

Aug 11,2018
Minithumbup
Simon
Sue
By: 'The Jones’s'
Aug 11,2018
1 people found
this helpful
Couldn't recommend Simon and his team highly enough, Simon came to value our house and he showed great professionalism and gave some good advice. We never felt pressured and were given time to make our decision. The house sold within the first 3 days and ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“ House sale... ”

Aug 04,2018
Minithumbup
By: 'Kerry Pollitt'
Aug 04,2018
1 people found
this helpful
We used Simon for the sale of our house and felt at ease from the start. Simon was professional and easy to talk to. Maddy took fab photos of our property. Dawn provided great support in the initial stages of the sale. Once the sale ...
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Comment on agent fees
We went for the full package so that we had piece of mind that all aspects of our sale were handled professionally. We felt Simon was competitively priced
Was this helpful? Yes

“ Good Service... ”

Jul 25,2018
Minithumbup
By: 'Rita'
Jul 25,2018
1 people found
this helpful
Overall this was a good service resulting in a positive outcome. In particular Sue was excellent to deal with in sales progression....
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Comment on agent fees
Good
Was this helpful? Yes

“ Professional, helpful and considerate..... ”

Jul 24,2018
Minithumbup
Sue
Dawn
By: 'Steve Sharpe'
Jul 24,2018
1 people found
this helpful
The most positive thing we received from Simon Burt was the communication. They let us know exactly what was going on and were always there to answer questions and give advice. They were honest and have restored my faith in estate agents....
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Comment on agent fees
Good.
Was this helpful? Yes

“ Thank you for such a professional and straightforward house sale... ”

Jul 20,2018
Minithumbup
Simon
Dawn
By: 'Diana and Adam'
Jul 20,2018
1 people found
this helpful
Our sale was for probate and we do not live locally. We chose Simon because he was the most experienced of the agents who visited us. He was always very respectful of our aunty's much-loved home. The pricing and marketing strategy proved extremely effective. ...
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Comment on agent fees
Fixed fee - no surprises
Was this helpful? Yes

“ Fantastic!!!... ”

Jul 18,2018
Minithumbup
Simon
By: 'Sarah Coldicott'
Jul 18,2018
1 people found
this helpful
Simon was an absolute pleasure to deal with and extremely professional. He helped us find and secure our dream family home and offered us guidance when needed! His staff are professional and polite. Simon went the extra mile on completion day and hand delivered our ...
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“ Personalised Care... ”

Jul 18,2018
Minithumbup
Simon
By: 'Louise Lane'
Jul 18,2018
1 people found
this helpful
Simon went above and beyond to ensure we were happy all of the way through the process. He made it stress free and easy to complete the sale of our house and the purchase of our new home in just 9 weeks. We would not be ...
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“ Top notch service... ”

Jun 26,2018
Minithumbup
Simon
By: 'Mitchell and Kay Sorce'
Jun 26,2018
1 people found
this helpful
Simon goes above and beyond with the level of service provided. From beginning to end the whole team proved why they remain at the top of the league as Estate Agents. The level of knowledge, competence, and professionalism is exceptional and nothing is too much ...
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Comment on agent fees
Very good
Was this helpful? Yes

“ Simon Burt... ”

Jun 10,2018
Minithumbup
Simon
Sue
By: 'Lyn'
Jun 10,2018
2 people found
this helpful
A pleasure to meet Simon a very professional and extremely helpful agent.I would have no hesitation in recommending Simon Burt for first class service ....
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Comment on agent fees
Very good and reasonable fees
Was this helpful? Yes

“ Professional and efficient service... ”

Jun 07,2018
Minithumbup
Simon
By: 'Alex'
Jun 07,2018
1 people found
this helpful
Simon navigated an exceptionally smooth-running house purchase for me, very efficiently. I felt that his professional advice was sound at all stages....
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Comment on agent fees
N/A as a purchase
Was this helpful? Yes

“ Simon Burt - The Estate Agent, in my opinion the best estate agent out there.... ”

Jun 04,2018
Minithumbup
Simon
Maddy
By: 'Rizwan Ashraf'
Jun 04,2018
2 people found
this helpful
I first met Simon just over a year a go when my wife and I initially started looking for our next home. I was impressed with Simon's local knowledge of the market but what stood out for me the most was the personal touch, ...
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Comment on agent fees
Transparent fees with no hidden costs and a clear break down of what you’re paying for.
Was this helpful? Yes

“ Success at the end of a long road... ”

Jun 01,2018
Minithumbup
Sue
By: 'Sue and Steve'
Jun 01,2018
2 people found
this helpful
From selling our house to moving into the new one took 9 months due to many unforeseen obstacles on the way, but Sue at Simon Burt's remained positive throughout and most importantly kept us informed with regular updates. Sue kept the pressure on the other ...
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Was this helpful? Yes

“ Professional and friendly team... ”

May 30,2018
Minithumbup
Simon
Sue
By: 'Sarah and Paul'
May 30,2018
2 people found
this helpful
Simon sold our house very quickly, kept us up to date with everything and we had some laughs along the way! Simon is very professional and is very honest, the whole process from start to finish was easy and Sue from after sales was an ...
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Comment on agent fees
Competitively priced, worth going for full package.
Was this helpful? Yes

“ Very friendly , hugely professional, good service for a fair price... ”

May 30,2018
Minithumbup
Simon
By: 'Mr and Mrs Bickle'
May 30,2018
2 people found
this helpful
Bought a property from this agent and found them so helpful and easy to talk to that we went on to sell our farmhouse with them also. Great photos and marketing and were fabulous with the open day and subsequent viewings. Having experience with other ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“ Excellent service from the whole team from start to finish!... ”

May 30,2018
Minithumbup
Sue
Simon
By: 'Lyn Fletcher'
May 30,2018
2 people found
this helpful
I wouldn't hesitate in recommending Simon Burt Estate Agent, the whole team are very professional & friendly. Maddie took some great photos of our house & garden which I'm sure is the reason it attracted lots of immediate interest. Ours was a very ...
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Comment on agent fees
I found the agents fees reasonable and knew from recommendation we'd get a first class service!
Was this helpful? Yes

“ Solihull Estate Agent... ”

May 29,2018
Minithumbup
Simon
By: 'Matthew Mckenning'
May 29,2018
2 people found
this helpful
I've known Simon for many years and he has helped me sell a number of properties, I have always found Simon to be professional, honest and trustworthy, giving me an excellent service, I am happy to recommend Simon to anyone buying or selling property....
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Comment on agent fees
The agent fees are fair for the service provided with a wide range of options avaliable
Was this helpful? Yes

“ Great! (Again!)... ”

May 14,2018
Minithumbup
Simon
By: 'Marc and Jo'
May 14,2018
5 people found
this helpful
Second time we've used SB and the team and both times their excellent marketing and customer service helped to sell our property very quickly. No doubt that we will use them again....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

“ That's the way to do it...... ”

May 11,2018
Minithumbup
Sue
By: 'Mark Holder'
May 11,2018
4 people found
this helpful
We'd had a number of appraisals from the big-name estate agents in the area and were all set to market our property with one of them. But at the 11th hour somebody suggested we also try Simon Burt. And thank goodness we did. The ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“ House Sale Coventry... ”

May 10,2018
Minithumbup
Dawn
By: 'Fow Oak'
May 10,2018
3 people found
this helpful
Fantastic service don't hesitate to instruct this team. I chose Simon and his team as they had previously sold a property for my fiance and he stood out from the rest of the agents from the first phone call. I had no hesitation on ...
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Comment on agent fees
Worth every penny, the team do everything to make selling a stress free as possible.
Was this helpful? Yes

“ sale... ”

May 08,2018
Minithumbup
Simon
By: 'Ram'
May 08,2018
4 people found
this helpful
very professional and helpful support at all stages of the sale offered advice as per the market trend Good marketing...
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Comment on agent fees
Reduced fees proportionate to the drop in the property sale - fair
Was this helpful? Yes

“ Highly recommended... ”

May 04,2018
Minithumbup
Simon
Sue
By: 'Mr & Mrs H'
May 04,2018
3 people found
this helpful
We chose Simon as he was very personable, and extremely knowledgeable on the market in Solihull. He gave us the confidence that our house would be marketed to sell at the right price for us, and we were delighted with the whole marketing of the ...
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Comment on agent fees
Happy with Simon Burt's fees
Was this helpful? Yes

“ 5 star... ”

May 03,2018
Minithumbup
Simon
By: 'Hill family'
May 03,2018
3 people found
this helpful
Excellent service. Very good market knowledge and friendly and very helpful. Special mention for Callum who worked so hard for us with a fairly stressful sale. Would recommend to anyone....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes

“ Great service... ”

Apr 24,2018
Minithumbup
Simon
Sue
By: 'Sam and Luke'
Apr 24,2018
3 people found
this helpful
We have just completed on a house in Solihull and we're delighted with the personal service we received from Simon Burt. The staff are friendly, responsive and knowledgable. We would certainly recommend them to our friends....
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Was this helpful? Yes

“ Professional and swift sale experience... ”

Apr 19,2018
Minithumbup
Simon
By: 'Kannan'
Apr 19,2018
3 people found
this helpful
Clear communication, professional approach and no false promises. Proactive follow ups with solicitors and other stakeholders. Sue from sales progression department did a great job!...
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Comment on agent fees
Not applicable as I am a buyer
Was this helpful? Yes

“ Simply Amazing!... ”

Apr 14,2018
Minithumbup
Simon
By: 'Carl Harris'
Apr 14,2018
7 people found
this helpful
I rarely take time out to write reviews but in this instance I felt this was necessary. I approached Simon Burt following a referral from a work colleague. From the very first meeting everything was great - the confidence of the team was really positive ...
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Comment on agent fees
The fees were pretty average but this is not a problem as the service is excellent.
Was this helpful? Yes
Mar 29,2018
Minithumbup
Simon
By: 'Mr and Mrs Thomas'
Mar 29,2018
5 people found
this helpful
Its well known that the Solihull property market is a daunting one to say the least. The local high street brands use this to their advantage. After months of searching for the right home our luck changed when we met Simon ... At last an estate ...
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Comment on agent fees
N/a as a buyer
Was this helpful? Yes
Mar 07,2018
Minithumbup
Simon
By: 'Emma b'
Mar 07,2018
4 people found
this helpful
From the moment we met Simon we took a liking to him as he was so friendly and warming! Throughout the process of buying our house Simon kept in regular contact with us and did his best to keep it as stress free as possible! ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 0 0 198 0 102 2 2 1

Agent Fees

No fees set.

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
Staff picture Simon
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