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We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
Simon Burt The Estate Agent

Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040

“Easy move...”

Dec 12,2018
Minithumbup
Simon
Dawn
By: 'M'
Dec 12,2018
0 people found
this helpful
I would like to thank Simon Burt and his associates for making our move as straightforward as possible. From the first viewing to completion, they were great at every stage. Would highly recommend to anyone...
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Comment on agent fees
I thought the fees were highly competitive
Was this helpful? Yes

“Simon is one of the most genuine and honest estate agents we have ever met. Sherri was so helpful throughout the whole sale process...”

Dec 12,2018
Minithumbup
Simon
Sherri
By: 'Mr & Mrs Birch'
Dec 12,2018
0 people found
this helpful
We cannot thank Simon and his staff enough for the service we have received. It took Simon just two days to find a perfect buyer for our property and we could not have been more delighted with how our sale was handled. Well done to ...
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Comment on agent fees
A choice of fees available to suit everyone who is is considering selling their home.
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“Fantastic Service from Simon Burt...”

Dec 09,2018
Minithumbup
Sue
Sherri
By: 'Aidan Mc'
Dec 09,2018
1 people found
this helpful
Simon Burt The Estate agent is the most honest estate agent you will deal with. Dawn, Sue and Sherri have been fantastic from start to finish on the process of selling our home. The team kept me fully updated throughout and nothing was too much ...
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Comment on agent fees
Market leading fees.
Was this helpful? Yes

“An unrivalled professional and friendly service from an independent Estate Agent...”

Dec 04,2018
Minithumbup
Simon
Sue
By: 'Matt G'
Dec 04,2018
2 people found
this helpful
We bought our new home from Simon. Simon was extremely professional and very approachable from the first time we met him. After viewing a number of different houses, we found our dream home that Simon was selling. Simon could be contacted at any time and ...
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“sold to the highest bidder...”

Dec 03,2018
Minithumbup
Simon
By: 'michael mccarron'
Dec 03,2018
2 people found
this helpful
As in any business it pays to deal with the hands on owner.simon dealt with all interested parties fairly and squarely and managed to achieve a fantastic price after dealing with the chancers and bargain hunters.So a massive thank you and would highly ...
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Comment on agent fees
the going rate.
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“Great Team...”

Nov 30,2018
Minithumbup
By: 'The Fealy's'
Nov 30,2018
2 people found
this helpful
Every member of the team that I spoke to were very kind and helpful. Sherri, in sales progression was very efficient and on the ball! Simon was very helpful showing us around the house af a time to suit us.... couldn't fault them! ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Excellent...”

Nov 30,2018
Minithumbup
Simon
By: 'Tony M.'
Nov 30,2018
2 people found
this helpful
Simon was a most excellent agent in selling our home totally professional, a man who knows the housing market of Solihull & the value of the property in it. Highly recommended....
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Comment on agent fees
Fee's as expected very reasonable.
Was this helpful? Yes

“Bungalow sold...”

Nov 27,2018
Minithumbup
Simon
Dawn
By: 'Lee'
Nov 27,2018
3 people found
this helpful
Simon understands the market and although an aggressive reduction in asking price. He was right and sold our property with ease and no fuss. All paperwork and transactions were fluid efficient and stress free...
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Comment on agent fees
Average
Was this helpful? Yes

“Nothing was too much trouble for simon and his staff.The service provided was excellent and met all our needs.Many thanks to all....”

Nov 25,2018
Minithumbup
Simon
By: 'Tom +Kare'
Nov 25,2018
2 people found
this helpful
Nothing was too much trouble for Simon and his staff , all our needs were met in a courteous and timely manner....
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Comment on agent fees
N/A
Was this helpful? Yes

“Professional friendly service...”

Nov 19,2018
Minithumbup
Simon
Maddy
By: 'Mark'
Nov 19,2018
2 people found
this helpful
Dealing with Simon was really good, he was always contactable and professional. The photos that Maddy took were excellent too....
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Comment on agent fees
Excellent value for money
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“Personal service...”

Nov 11,2018
Minithumbup
Simon
Dawn
By: 'anon'
Nov 11,2018
2 people found
this helpful
Simon sold our house several times, but often was thwarted by the difficulty prospective buyers had in raising the funds. We were pleased that his professionalism and persistence succeeded in the end! It was good that he was always available for discussion, so we felt ...
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Comment on agent fees
standard
Was this helpful? Yes

“Great Service...”

Oct 03,2018
Minithumbup
Simon
Sue
By: 'John Board'
Oct 03,2018
2 people found
this helpful
We were a bit unsure about using Simon Burt at first because we had another estate agent lined up but we decided after meeting Simon to give them a go. On refection we are so happy that we did. Simon was professional and attentive even ...
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic service...”

Oct 01,2018
Minithumbup
Simon
Sue
By: 'Shannon'
Oct 01,2018
2 people found
this helpful
Fast & friendly service. The staff are all extremely helpful. It was a pleasure purchasing a house through Simon Burt. Highly recommended....
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“Fantastic and very helpful throughout the process...”

Oct 01,2018
Minithumbup
Sue
Simon
By: 'Rachel'
Oct 01,2018
1 people found
this helpful
Simon Burt sold our property quicker then any of the other two agencies we had tried. Very helpful and friendly. Sue was amazing throughout the sales progression process and was always easy to contact. Really pleased...
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Comment on agent fees
Quite expensive compared to other agencies
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“Smooth and professional service...”

Sep 30,2018
Minithumbup
Simon
Maddy
By: 'andrea slater'
Sep 30,2018
1 people found
this helpful
Simon and his team supported me so well to sell my house. The photos of the house were excellent. Simon organised the viewings to minimise disruption and ensure a good offer from a proceedable buyer was quickly agreed. The sales process was very smooth, with ...
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Comment on agent fees
Fees were fine, competitive
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“Sold...”

Sep 30,2018
Minithumbup
Simon
By: 'Miss S of Solihull'
Sep 30,2018
1 people found
this helpful
From day 1 Simon Burt was positive and informative. The sale process for us was a long and tricky one, through no fault of the agent, and as such came with the usual highs and lows experienced by many a house-mover. Simon navigated us through it ...
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“Easy sale of investment property...”

Sep 28,2018
Minithumbup
Simon
By: 'Matt'
Sep 28,2018
1 people found
this helpful
We decided to sell of an investment property that we had rent out for many years. Simon gave a very good valuation and the flat was priced just right, attracting plenty of interest, we sold to a first time buyer making the chain just the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service from Simon Burt...”

Sep 28,2018
Minithumbup
Simon
By: 'Claire'
Sep 28,2018
2 people found
this helpful
Purchased a property in Solihull which was for sale with Simon Burt. Really impressed with the whole team, negotiation of price, and the after sales management was excellent too, very fast responses to emails from myself and my solicitor. If I move again I would ...
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“The Mill...”

Sep 19,2018
Minithumbup
Simon
Sue
By: 'Mrx'
Sep 19,2018
1 people found
this helpful
Simon and Sue, assisted with the smooth sale of the property in Solihull. From the putting the property on the market to the completion couldn't of gone better....
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Comment on agent fees
Fair
Was this helpful? Yes

“Great Service an da very speedy move!...”

Sep 19,2018
Minithumbup
Simon
Sue
By: 'L Naughton'
Sep 19,2018
1 people found
this helpful
We had a very swift sale and purchase from Simon and the team, we had 11 viewings and sold our house in less than 4 days which meant we could make an offer on the one we wanted straight away. We purchased through Simon and he worked ...
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Comment on agent fees
Good
Was this helpful? Yes

“House purchase...”

Aug 22,2018
Minithumbup
Simon
By: 'Chris'
Aug 22,2018
2 people found
this helpful
When viewing properties this agent stood out as one that was not pushy, allowing us to view at our own pace whilst still being on hand to answer our questions very well and demonstrating their experience in the field. When we purchased we had great ...
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Comment on agent fees
Unknown
Was this helpful? Yes

“Brilliant Service...”

Aug 11,2018
Minithumbup
Simon
Sue
By: 'The Jones’s'
Aug 11,2018
1 people found
this helpful
Couldn't recommend Simon and his team highly enough, Simon came to value our house and he showed great professionalism and gave some good advice. We never felt pressured and were given time to make our decision. The house sold within the first 3 days and ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“House sale...”

Aug 04,2018
Minithumbup
By: 'Kerry Pollitt'
Aug 04,2018
1 people found
this helpful
We used Simon for the sale of our house and felt at ease from the start. Simon was professional and easy to talk to. Maddy took fab photos of our property. Dawn provided great support in the initial stages of the sale. Once the sale ...
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Comment on agent fees
We went for the full package so that we had piece of mind that all aspects of our sale were handled professionally. We felt Simon was competitively priced
Was this helpful? Yes

“Good Service...”

Jul 25,2018
Minithumbup
By: 'Rita'
Jul 25,2018
1 people found
this helpful
Overall this was a good service resulting in a positive outcome. In particular Sue was excellent to deal with in sales progression....
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Comment on agent fees
Good
Was this helpful? Yes

“Professional, helpful and considerate.....”

Jul 24,2018
Minithumbup
Sue
Dawn
By: 'Steve Sharpe'
Jul 24,2018
1 people found
this helpful
The most positive thing we received from Simon Burt was the communication. They let us know exactly what was going on and were always there to answer questions and give advice. They were honest and have restored my faith in estate agents....
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Comment on agent fees
Good.
Was this helpful? Yes

“Thank you for such a professional and straightforward house sale...”

Jul 20,2018
Minithumbup
Simon
Dawn
By: 'Diana and Adam'
Jul 20,2018
1 people found
this helpful
Our sale was for probate and we do not live locally. We chose Simon because he was the most experienced of the agents who visited us. He was always very respectful of our aunty's much-loved home. The pricing and marketing strategy proved extremely effective. ...
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Comment on agent fees
Fixed fee - no surprises
Was this helpful? Yes

“Fantastic!!!...”

Jul 18,2018
Minithumbup
Simon
By: 'Sarah Coldicott'
Jul 18,2018
1 people found
this helpful
Simon was an absolute pleasure to deal with and extremely professional. He helped us find and secure our dream family home and offered us guidance when needed! His staff are professional and polite. Simon went the extra mile on completion day and hand delivered our ...
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“Personalised Care...”

Jul 18,2018
Minithumbup
Simon
By: 'Louise Lane'
Jul 18,2018
1 people found
this helpful
Simon went above and beyond to ensure we were happy all of the way through the process. He made it stress free and easy to complete the sale of our house and the purchase of our new home in just 9 weeks. We would not be ...
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“Top notch service...”

Jun 26,2018
Minithumbup
Simon
By: 'Mitchell and Kay Sorce'
Jun 26,2018
1 people found
this helpful
Simon goes above and beyond with the level of service provided. From beginning to end the whole team proved why they remain at the top of the league as Estate Agents. The level of knowledge, competence, and professionalism is exceptional and nothing is too much ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Simon Burt...”

Jun 10,2018
Minithumbup
Simon
Sue
By: 'Lyn'
Jun 10,2018
2 people found
this helpful
A pleasure to meet Simon a very professional and extremely helpful agent.I would have no hesitation in recommending Simon Burt for first class service ....
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Comment on agent fees
Very good and reasonable fees
Was this helpful? Yes
Areas covered
  • Solihull
  • Knowle
  • Balsall Common

NAEA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 0 0 211 0 107 2 2 1

Fees

No fees set.

Complaints Procedure

Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 2:48 PM 22/04/2016 by allAgents
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