Simmons & Sons
3.4/5, 61 reviews
64% recommended
67% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction

Property Features

Our philosophy is to offer a personal service at a senior level, to earn a trusted reputation for acting swiftly and accurately and to create a continuing relationship with our clients. show more Our philosophy is to offer a personal service at a senior level, to earn a trusted reputation for acting swiftly and accurately and to create a continuing relationship with our clients.

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2024 allAgents People Awards


Latest Reviews

 View all Reviews 61
3rd Oct 2020
reviewed by 'D'
“Pathetic. Viewed a property and agent has not come back to me after 1 week. Extremely rude. Will not do business ......”
12th Jun 2019
reviewed by 'Bridget'
“We have sadly used the letting team for 5 years and I can't work out if its incompetence or laziness (or ......”
19th Apr 2019
reviewed by 'Paul'
“do not touch them, we rented through them and all fine till you try to get your deposit back, we ......”
4th Feb 2019
reviewed by 'Experienced'
“This agent behaves as if they don't care whether you rent one of their listed properties or not. Terse, unhelpful, ......”
7th Aug 2018
reviewed by 'Neil'
“If I could give zero stars I would. We had a similar experience to another gentleman who has reviewed Simmons ......”
23rd Mar 2018
reviewed by 'Chocoflaps'
“Had a booking for a viewing on Saturday morning, then found online that the property was sold stc. The agent ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £385,000 £385,000
Lettings 50% 33% £650 £5,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 7 13 23 0 4 0 0 8
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Latest Properties

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Simmons & Sons Branches (view all 4)
Basingstoke, RG21
Henley on Thames, RG9
Marlow, SL7
Sherfield-on-Loddon, RG27

“Pathetic waste of space....”

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Oct 03,2020
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Julie
By: 'D'
Oct 03,2020
2 people found
this helpful
Pathetic. Viewed a property and agent has not come back to me after 1 week. Extremely rude. Will not do business with them. Absolute waste of space....
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By: Linda
Oct 05, 2020
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apologies for the misunderstanding, my colleague is emailing you direct. ...

“Avoid at all cost!...”

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Jun 12,2019
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Rebecca
By: 'Bridget'
Jun 12,2019
3 people found
this helpful
We have sadly used the letting team for 5 years and I can't work out if its incompetence or laziness (or perhaps a heady combination of the two) that, despite a "managed service" meant that they didn't ensure contracts were renewed annually, they didn't inform me ...
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Comment on agent fees
It was money down the drain in my experience. They didn't earn it.
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By: Bridget
Jun 13, 2019
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Strange how you omit the fact that you didn't renew the contract with the tenant and didn't tell me until some 10 months after it was due.... despite that you were, allegedly managing the account.... I am, however, impressed that you have responded to this review. What a shame you still have not explained how you can neglect your management duties for ten months... despite taking your management fee every month. That's why you are rated as you are. ...

“rent...”

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Apr 19,2019
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By: 'Paul'
Apr 19,2019
2 people found
this helpful
do not touch them, we rented through them and all fine till you try to get your deposit back, we left house professionally cleaned but they still took money of for all sorts, even 40 quid as we did not sweep the paths outside. do not ...
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By: paul
Apr 26, 2019
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the inventory clerk who was the landlords mother !!! do not touch them, read all the reviews on deposit withholdings. as for arbitration, we both know that means the deposit is not returned until settled and on moving a 2k deposit is needed back, that's the clever card you play. people cannot afford that deposit to be left in limbo. ...

“Dreadful, absolutely dreadful...”

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Feb 04,2019
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Wendy
By: 'Experienced'
Feb 04,2019
4 people found
this helpful
This agent behaves as if they don't care whether you rent one of their listed properties or not. Terse, unhelpful, self-indulgent. They treat renters as if they are the lowest of the low, despite the fact we are paying their salaries, not the landlords. Landlord ...
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Comment on agent fees
Not worth a fraction of their fees. The principle of insisting on a non-refundable fee before they will even start to process the contract is just a shabby way of holding tenants to ransom.
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“Awful...”

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Aug 07,2018
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Helen
By: 'Neil'
Aug 07,2018
5 people found
this helpful
If I could give zero stars I would. We had a similar experience to another gentleman who has reviewed Simmons and Sons in Basingstoke as a letting agent on Google. On leaving the property we had cleaned it to a high standard and had the ...
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Comment on agent fees
Ridiculous, £75 for renewal of tenancy, which is an annual fee. What is this actually for?
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By: Wendy
Aug 08, 2018
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Further to your review posted. We take comments seriously and have looked into the matter in detail and report as follows:- We dispute your statement regarding the fact you were charged for dust" and were not provided with an itemised report detailing the cleaning requirements. An itemised check out report was sent to you which contained 69 individual cleaning requirements of which 23 of the individual items referred to dust" 4 light bulbs were not working in the lounge. No charge was made fo ...

“Incompetant...”

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Mar 23,2018
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Marylyn
By: 'Chocoflaps'
Mar 23,2018
4 people found
this helpful
Had a booking for a viewing on Saturday morning, then found online that the property was sold stc. The agent did not call me, and when I called the office, I was told there was no record of a booking for the viewing, and that ...
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“Selling our late mother's house was a very difficult and ......”

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Sep 25,2017
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By: 'AlexB'
Sep 25,2017
0 people found
this helpful
Selling our late mother's house was a very difficult and emotional time for us. We were very grateful to receive such excellent service from Simmons & Sons. There were various bumps in the road, some of which were very challenging, but Katharine and Trevor guided us ...
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Comment on agent fees
The fees were very reasonable for the high level of service provided
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“We sold my mothers home after she sadly passed away ......”

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Jul 25,2017
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By: 'Great'
Jul 25,2017
0 people found
this helpful
We sold my mothers home after she sadly passed away and were impressed with the service and support we received from Katharine and the team at Henley. they were supportive and helpful all the way through the process we highly recommend the team....
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Comment on agent fees
very reasonable
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“Ashling and Margaret have proved invaluable in their advice throughout ......”

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Apr 26,2017
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Margaret
By: 'Deanfield'
Apr 26,2017
1 people found
this helpful
Ashling and Margaret have proved invaluable in their advice throughout the whole process of building and letting Deanfield Avenue in Henley. Without their expertise, we would not have completed the project on time and too the high lettable standard that it is today. All in ...
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Comment on agent fees
Good
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“Poor service, lack of professionalism, don't care for her future ......”

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Mar 09,2017
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Ashling
By: 'S.Pencheva'
Mar 09,2017
5 people found
this helpful
Poor service, lack of professionalism, don't care for her future tenants and treat the people suspiciously *. Totally disappointed!...
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By: Margaret McGrory, Property Manager
Apr 25, 2017
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In Ashling's defence, we appear to have no record of this applicant so I would like to refute any negative comments made here as unsubstantiated. ...

“From start to finish of our purchase Katharine of the ......”

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Feb 15,2017
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By: 'Mr'
Feb 15,2017
1 people found
this helpful
From start to finish of our purchase Katharine of the Henley branch could not have assisted us any more professionally and courteously. While ensuring their client (the seller) got the best deal possible we were at the same time dealt with fairly and honestly. Even ...
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Comment on agent fees
N/A
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“As a tenant I found all dealings with Margaret McGrory ......”

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Feb 15,2017
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Margaret
By: 'Noel'
Feb 15,2017
0 people found
this helpful
As a tenant I found all dealings with Margaret McGrory to be professional, polite, thorough, fair and responsive. She gives good advice, has strong local knowledge, experience and great expertise and I would recommend dealing with her for any future tenant....
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Comment on agent fees
Rates in line with market
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“You have been warned. There seems to be something wrong ......”

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Oct 11,2016
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By: 'Howareyoutrading?'
Oct 11,2016
12 people found
this helpful
You have been warned. There seems to be something wrong with this firm; rude, unprofessional and I can't really grasp how or why people keep using them. Lied, caught them out, they got aggressive when I politely pointed out the issue. Not the way to ...
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“I was seeking a studio to rent and showed my ......”

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Mar 23,2016
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By: 'DPL88'
Mar 23,2016
8 people found
this helpful
I was seeking a studio to rent and showed my interest in an immaculate offering by this agent. I received a quotation which included a total of £401 in fees, which is among the highest I have seen. But the real deal breaker was the £500 deposit, ...
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What agent could do to change your mind?
High (bad)
Attached Filesnbsp;
Comment on agent fees
High (bad)
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By: Wendy Smith
Mar 30, 2016
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I am sorry you were not happy with the response you received. However, you may have misunderstood our tenant referencing process and the fees involved. I would be happy to discuss this with you and clarify any areas of concern in person. ...

“Horrid Staff caught red handed lying many timesI had to ......”

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Oct 11,2015
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By: 'Tom'
Oct 11,2015
10 people found
this helpful
Horrid Staff caught red handed lying many times I had to raise an official complaint about the Simmons and Sons Henley office staff in particular Patrick Dixon. Generally they treated us very badly as renters but my main complaint is actually about the rude, unprofessional ...
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“Terrible services-especially if you are a tenant you are treated ......”

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Nov 02,2014
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By: 'k'
Nov 02,2014
10 people found
this helpful
Terrible services-especially if you are a tenant you are treated like a dirt especcialy if you have any issues with property. When it comes to realising deposit you can ve sure they will rip you off because you actually were using that house.......
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What agent could do to change your mind?
Nothing
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“I would not recommend or wish to acquire the services ......”

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Oct 15,2013
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kevin
By: 'v.poor'
Oct 15,2013
4 people found
this helpful
I would not recommend or wish to acquire the services of this agent ever again. I was a tenant in one of their rentals for 2 and a half years and in that time ridiculous fees were charged for the renewals of the tenancy agreement year ...
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“Absolutely DISGRACEFUL service from this estate agents. I would advise ......”

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Sep 27,2013
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By: 'Friggin''
Sep 27,2013
13 people found
this helpful
Absolutely DISGRACEFUL service from this estate agents. I would advise everyone to avoid dealing with them AT ALL COSTS. Our landlord was unwilling to maintain the property as defined by law as a landlords responsibility, and Simmons and Sons were more than happy to let ...
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What agent could do to change your mind?
They should close down all branches and never trade again. Im outraged by their disgraceful attitude!
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“Absolutely DISGRACEFUL service from this estate agents. I would advise ......”

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Sep 27,2013
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By: 'Frxxxn''
Sep 27,2013
5 people found
this helpful
Absolutely DISGRACEFUL service from this estate agents. I would advise everyone to avoid dealing with them AT ALL COSTS. Our landlord was unwilling to maintain the property as defined by law as a landlords responsibility, and Simmons and Sons were more than happy to let ...
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What agent could do to change your mind?
They should close down all branches and never trade again. Im outraged by their disgraceful attitude!
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“From the first moment I viewed the property I knew ......”

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Jun 13,2013
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Ashling
By: 'Kim'
Jun 13,2013
2 people found
this helpful
From the first moment I viewed the property I knew it was what we wanted. I was the first to view and Ashling Fox-Wilson met me at the property to show me around. She made me feel welcome and was very helpful in explaining the ...
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“We bought our house in Henley through Gary from the ......”

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Apr 09,2013
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By: 'ep'
Apr 09,2013
2 people found
this helpful
We bought our house in Henley through Gary from the Henly office. We found Gary to be very helpful and professional through out the process. Always willing to help and gave very good advice....
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“3 years ago we sold my late mothers flat through Simmonds. ......”

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Apr 09,2013
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Dean
By: 'Petra'
Apr 09,2013
1 people found
this helpful
3 years ago we sold my late mothers flat through Simmonds. Dean was very professional and thoughtful and found a buyer in a very short time. In one of our chats we mentioned, that we are interested in buying a bungalow in the near future. We ...
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“Simmonds & Sons manage this property for me, I am more ......”

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Apr 09,2013
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By: 'Nick'
Apr 09,2013
0 people found
this helpful
Simmonds & Sons manage this property for me, I am more than happy to recommend their services as they always act in a professional manner and the staff are all extremely helpful. They have always found reliable tenants for the property and continue their excellent service ...
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“After renting our house for 4 years after we moved to ......”

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Apr 08,2013
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By: 'Enid'
Apr 08,2013
0 people found
this helpful
After renting our house for 4 years after we moved to Bournemouth, we decided to sell. From the very beginning Gary was pro-active in selling our old home. We lived away from the property so Gary kept in touch most weeks and even e-mailing us when ...
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“Ashling really listened to what we were actually looking for ......”

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Mar 29,2013
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By: 'Andrew'
Mar 29,2013
1 people found
this helpful
Ashling really listened to what we were actually looking for rather than pushing properties onto us. Once she had heard my brief it only took two viewings before we found exactly what we were looking for. The rest of the process was handled seamlessly and ...
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“Ashling was excellent. Her communication on both the phone and ......”

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Mar 25,2013
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Ashling
By: 'Andy'
Mar 25,2013
1 people found
this helpful
Ashling was excellent. Her communication on both the phone and via email was always timely and thorough. When I requested an extra viewing to measure up she fitted in with me as she knew I was travelling a distance to be there. I would not ...
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“It was a pleasure dealing with such a professional Sales ......”

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Feb 13,2013
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By: 'Rob'
Feb 13,2013
1 people found
this helpful
It was a pleasure dealing with such a professional Sales team, focused on meeting everybody's expectation. I will certainly be recommending Simmons to my friends and colleagues....
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“Simmons and sons have been very helpful and friendly ever ......”

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Jan 28,2013
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Ashling
By: 'Nikki'
Jan 28,2013
1 people found
this helpful
Simmons and sons have been very helpful and friendly ever since I first called them. They arranged a viewing that fitted in with my schedule and were very helpful with directions as well. Ashling has been very supportive and helpful throughout the whole process and ...
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“Dean and Pat,I Found they where very help full, ......”

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Jan 25,2013
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Dean
By: 'Mr'
Jan 25,2013
1 people found
this helpful
Dean and Pat, I Found they where very help full, in my purcase of a property, which was a awkard sale due to sellers circumstances....
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“Dean Pearce valued my late mother's property some years ago ......”

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Jan 25,2013
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Dean
By: 'Mrs'
Jan 25,2013
1 people found
this helpful
Dean Pearce valued my late mother's property some years ago and she told me that when the time eventually came to sell she would like Simmons to deal with it because she trusted 'that nice young man'. Sadly the time came and I contacted 'that ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

For information on Simmons & Sons Complaints Procedure please view at http://www.simmonsandsons.com/Complaints-Handling-Procedure-CHP
Last updated at 9:51 AM 26/07/2017 by Linda Thorne

Awards won by Simmons & Sons

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