• claim your profile
    Robert Laughran-Dickson
  • claim your profile
    Jack
  • claim your profile
    Amy Turner
  • claim your profile
    Sharon Rowlands
  • claim your profile
    Sarah Danks
  • claim your profile
    eddie hughes
  • claim your profile
    Pauline Childs
  • claim your profile
    Ricky Palmer
  • claim your profile
    Simon Branch manager
  • claim your profile
    Leanne
  • claim your profile
    Tom
  • claim your profile
    Nicola
  • claim your profile
    Leanne, Dean, Roisin, Kelly, Tina
  • claim your profile
    Claire Chambers
  • claim your profile
    Amy
  • claim your profile
    Chris W Blick
  • claim your profile
    Amy Brooks
  • claim your profile
    Laurence saunders
  • claim your profile
    Victoria Bennett
  • claim your profile
    Matthew Rice
  • claim your profile
    Winnie
  • claim your profile
    vicky
  • claim your profile
    Tom Hailes
  • claim your profile
    Amy Sutcliffe
  • claim your profile
    Amy Sutcliffe
We are a national network of estate agents, with over 290 offices around the country.

Operating locally under 11 different trading names some of which have been synonymous with estate agency for ov
Read full description...We are a national network of estate agents, with over 290 offices around the country.

Operating locally under 11 different trading names some of which have been synonymous with estate agency for over 100 years, we aim to change the way you view estate agents.

To achieve this we have one of the broadest ranges of offerings to all our customers and each year connect with up to 1 million people helping with many property matters including:

buying and selling

renting and letting

auctions

land

new homes

mortgages and insurance products

conveyancing

lifetime leases

corporate services

Our computer linked offices from Scotland to Cornwall, South Wales to Norfolk, make our wide range of services hugely accessible meaning we can help you whether you are looking to move 5 or 500 miles away.

Quite often though its the little things that count, common courtesies like explaining the moving process, returning your calls and keeping you up-to-date - these are the things that really make a difference.

Our fully trained and friendly staff pride themselves on trying to remove the stress and hassle from the moving process and with their local knowledge and expertise you can feel confident that you will be receiving professional and well informed advice.
 
Website not available

Properties for sale
Properties for rent
Nov 15,2016
Minithumbdown
By:
Nov 15,2016
3 people found
this helpful
Where do I start... Viewed the property and was told it was ready to go, couldn't delay moving in as the landlord needed someone in ASAP. Referencing went through ok (fees are outrageous) but I had to repeatedly chase Shipways to find out the result. They will delay you actually coming in and signing the contract until the day you are scheduled to move in. Unfortunately for us, *they failed to let the landlord know we would be moving in on a Monday until the Friday before, at which point ...
read full review
Comment on agent fees
Fees are extortionate: ‚£416 admin fees (for 2 people) plus ‚£55 inventory fee, plus deposit (usually one month or a month-and-a-half's rent) plus first month's rent upfront. BAD
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By:
Oct 30,2016
2 people found
this helpful
I am not impressed with this agent. I initially met my landlord through a family friend and we were going to do everything privately. The landlord however decided to instruct these clowns to do the tenancy. I was bordering on harrassed to apply and take the property asap but I told them repeatedly I could not do anything until the end of October when I had been paid, especially as I had told them that the landlord was redecorating and the place was not going to be ready until November, I could n...
read full review
Comment on agent fees
For the service, the fees are a rip off.
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By:
Sep 22,2016
3 people found
this helpful
If I could give 0 stars I would. They are probably one of the worst letting agents I have come across. I am a landlord and this firm is so bad i dread to think how they treat tenants. Avoid avoid avoid....
read full review
Was this helpful? Yes
Sep 13,2016
Minithumbdown
By:
Sep 13,2016
1 people found
this helpful
I was due to have my property valued this morning, I was called just over an hour to say they would not be coming due to clare being poorly, I do not blame her at all she can't help being poorly however I blame the company as you should have extra staff to cover in theses situations so you do not let your customers down, as other companies do have these. I'm self employed so had to loose a days pay and had also got a appointment at the bank later on the afternoon to give them my valuation to ...
read full review
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
4 people found
this helpful
I am writing a review for Paige Mc Gonigle, who is an agent at the Shirley, West Midlands branch of Shipways. Paige has recently, during the last few weeks, taken over from an agent who is now on maternity leave. The previous agent was very, very, good at managing my rental property, so I worried a little, initially, when I knew she would be leaving temporarily. However, Paige has absolutely risen to the challenge, when immediately thrown in to the deep end, to deal with what I can only describe...
read full review
Comment on agent fees
I believe the fees are within the 'normal' range for the type of properties I rent through Shipways, by comparison with other Letting companies - although I haven't made a comparison of fees during the last 12 months.
Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
1 people found
this helpful
both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right from the start robert has - without doubt, proven to be 100% reliable and efficient. he obviously enjoys his role, keeping us - and the tenant well informed of everything going on. anything we're unsure of he makes a point of finding out for us and is always both prompt and...
read full review
Comment on agent fees
we own another rental property managed by a different letting agency who's costs come in at about the same cost. the difference being that a quarterly inspection takes place with them - compared to that of once a year by shipways - and a lot can happen during such a long period of time! if it was'nt for the fact that robert does such a brilliant job we would be tempted to alter the letting agent.
Was this helpful? Yes
Jul 13,2016
Minithumbdown
By:
Jul 13,2016
0 people found
this helpful
Cowboys. Tried to purchase property. Solicitor rang numerous times for deed of sale. Told it was sent. It wasnt. Tried to get hold of jaime she wasnt interested. Eventually got deed but wrong price on there!!!! Contacted jaime but she was off work after. Jemma took over. At first really helpful. After a week with nothing happening we rang up only for excuses to start. We were waiting for her to call last thurs. still waiting....
read full review
What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Jun 18,2016
Minithumbdown
By:
Jun 18,2016
0 people found
this helpful
Terrible service for landlord, high fee for tenant, they are unresponsive and take both landlords and tenants for granted. AVOID!...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
5 people found
this helpful
Tom & the team at Kidderminster as well as Amy at the admin office in Lincolnshire performed efficiently and communicated well throughout the process of finding a tenant, managing the tenant and dealing with the end of tenancy admin....
read full review
Comment on agent fees
Fees seemed competitive - not quite the cheapest but very fair.
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Fantastic letting service- not the cheapest but let my property within 4 hours. Can't fault how quick and simple Jack made the process. Thank you...
read full review
Comment on agent fees
Not the cheapest but when my property was taken on, let within 3 hours to fantastic tenants and them move in within 2 weeks. Who can complain?
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
2 people found
this helpful
Back in January 2014, I purchased an apartment in Kidderminster. I wanted to rent this out and I did a lot of calling and visiting around the area, to find an Agent who could help me in this matter. I also did a lot of 'homework' on these Agents, beforehand. When I finally called on 'Shipways' and met Tom Hailes he answered all My questions with ease and full knowledge of his profession and, more importantly, with the knowledge of the area that he worked in. He advised me on a suitable, realisti...
read full review
Comment on agent fees
I have no complaints to make and, found them better than any other that I researched into.
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
i find chris blick to be very helpful,pleasant and very professional, he acts quickly at any matters that needs attention...
read full review
Comment on agent fees
good
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
We had constant update and support from Amy from the time our house went on the market till it was sold. Our house was on the market with another for just over 2 months and hardly any views, we then added shipways and Amy was on the case and within 3 wks house was sold! Amy kept in constant touch throughout the process did what she said would do and called when said. We both was very satisfied with Amy's efficient and professional manner! When Amy wasn't available Claire was on the case a...
read full review
Comment on agent fees
Good compared to previous
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
From start to finish Claire and Amy did their very best for us. The only complaint I have is when the photos were taken we had no warning therefore no time to tidy up. It would have been nice to have had say weekly phone calls to tell us if things were progressing I am sure they got fed up with me calling them every few days. Both girls were very professional....
read full review
Comment on agent fees
We did not shop around so really cannot compare, but we were quite happy.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I have just purchased my first buy to let property through Shipways Rugby , the process was smooth and I was kept fully informed of its progress throughout . We completed on the Friday and had tenants in the property by the following Tuesday - also sourced by shipways...
read full review
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Very polite and helpful,staff answered all my questions and was very courteous.many thanks.i have already recommended this branch to a couple of colleagues....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
We recently decided to put our house on the market and was considering doing this ourselves, in an effort to save extra money. I called three estate agents in the local area to provide the most accurate valuation and after meeting Fabio from Shipways, we felt like they had a real understanding about the market and what we could potentially achieve for our property. We compared the costings from Shipways to doing it ourselves and for what they offered, it was great value for money plus they took...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
This branch provided top quality service , excellent customer care. all stuff are very friendly, professional, knowledgeable. This is my second time purchase house from this office, I am so pleased with them. and highly commanded them to any body who want to sell or buy properties. They are perfect !...
read full review
Comment on agent fees
fees are very good ! value for money and good for the service provide by them
Was this helpful? Yes
Feb 28,2016
Minithumbup
By:
Feb 28,2016
0 people found
this helpful
Shipways were a pleasure to deal with from the start of selling our property to completion. Victoria Bennett was extremely professional & went out of her way to be helpful. Thank you Vicky. Matt & Winnie for making the process as painless as possible...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
Throughout the process the service provided was friendly, professional and efficient. All members of staff were keen to be as helpful as possible and were very helpful with questions posed, always getting back to us quickly with the answer. Matthew and Winnie in particular were very good at making us feel that we were the only people that they were dealing with and that nothing was too much trouble. I would be more than happy to recommend Shipways and would certainly use them again should the...
read full review
Comment on agent fees
The fees were about average for the services rendered.
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
Claire handled our sale great attention to detail. She was very assertive and always has a good can do attitude. Overall a very professional branch manager....
read full review
Comment on agent fees
This agent is very knowledgeable and has a good friendly manner
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
Used Claire to help me buy various buy to let properties as well as tenant finds once the purchases were completed. Always very helpful and very knowledgeable. Always seems to go that extra mile to help. When ever I'm looking at investing I will only use Claire....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
Leanne was always very helpful in assisting with the purchase of our property. She has proactive and professional approach and is an asset to the branch....
read full review
Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
On the down side it was hard to get regular updates during the period before a buyer was found. I had to call in to find out if there had been interest or visits. Proactive communication from the agent at this stage was pretty much non-existent. When I called, though, staff were knowledgable, helpful and always polite. Unlike some other agents, Shipways answers the 'phone! During the sale process, once a buyer had been found, the agent was more proactive and quite keen to close things down....
read full review
Comment on agent fees
Similar to other agents contacted, though other agents had to be negotiated down to this level rather than offering spontaneously.
Was this helpful? Yes
Feb 21,2016
Minithumbup
By:
Feb 21,2016
0 people found
this helpful
Leanne was really helpful in arranging my viewing recently on Forge Road and i was really interested in the property after viewing it. Unfortunately I was unsuccessful in my offer....
read full review
Comment on agent fees
acceptable
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
As a first time home seller I found Amy's approach warm and welcoming. She guided me through any queries or concerns I had and made this whole new experience alot less painful then I had expected...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
Shipways in Shirley Solihull have met all my requirements as a Landlord and more. Chris in particular is always there for advise and will always keep you up to date regarding your tenancy contract. I have no hesitation in recommending Shipways to other landlords. Recently I have been in contact with nearly all the staff at the Shirley branch and I have always been dealt with a high level service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2016
Minithumbup
By:
Feb 15,2016
0 people found
this helpful
Great service. Solid job. Have used multiple times over the last 3 years, always pleased with result. Many thanks. PD - Landlord...
read full review
Comment on agent fees
Competitive fees
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
0 people found
this helpful
Yet again excellent prompt service. Sold within 24 hours with other viewings booked. We have anothe property for sale in another area with a differ t agent and just haven't received anywhere near the same level of service. Thanks to all the team especially Leanne....
read full review
Comment on agent fees
Fees are always a sticking point and could always be better although comparatively right on the money.
Was this helpful? Yes
Oct 08,2015
Minithumbdown
By:
Oct 08,2015
0 people found
this helpful
2 appointments made via Simon-one for his branch to deal with. the 2nd for another property in a nearby local branch area. Agent failed to turn up. No telephone call. No apology. No explanation. Simon was disinterested in my inconvenience despite the fact he was the one who had caused it. Said he would try and find out why the appointment hadn't been documented and seemed totally oblivious of the fact that only he could answer that question. Given that I had responded to a card put through my do...
read full review
What agent could do to change your mind?
n/a
Comment on agent fees
n/a
Was this helpful? Yes

TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 2 1 2 16 1 5 4 4 5

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Shipways

Individual Branch Awards

Birmingham, B17 9PP

Firm rankings



Dudley
216 High Street, Dudley DY1 1PB
(1)
Office 10
172 High Street Harborne, Birmingham B17 9PP
(7)
Office 2
208 Stratford Road, Solihull B90 3AG
(13)
show all branches (10)
Office 3
24 Regent Street, Rugby CV21 2PY
(10)
Office 4
123 Worcester Road Hagley, Dudley DY9 0NG
(1)
Office 5
905 Walsall Road , Birmingham B42 1TN
(6)
Office 6
258 Chester Road, Birmingham B36 0JE
(3)
Office 7
3 Chester Court High Street Knowle , Solihull B93 0LL
(0)
Office 8
4 Carlton House Marlborough Street, Kidderminster DY10 1AY
(4)
Office 9
3 Alcester Street, Birmingham B98 8AE
(0)

Find the Best Agent to
Buy, Sell or Rent Property