79% sales valuation accuracy
86% sales fee satisfaction
We are a national network of estate agents, with over 290 offices around the country.Operating locally under 11 different trading names some of which have been synonymous with estate agency for over 100 years, we aim to change the way you view estate agents.To achieve this we have one of the ...
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We are a national network of estate agents, with over 290 offices around the country.
Operating locally under 11 different trading names some of which have been synonymous with estate agency for over 100 years, we aim to change the way you view estate agents.
To achieve this we have one of the broadest ranges of offerings to all our customers and each year connect with up to 1 million people helping with many property matters including:
buying and selling
renting and letting
auctions
land
new homes
mortgages and insurance products
conveyancing
lifetime leases
corporate services
Our computer linked offices from Scotland to Cornwall, South Wales to Norfolk, make our wide range of services hugely accessible meaning we can help you whether you are looking to move 5 or 500 miles away.
Quite often though its the little things that count, common courtesies like explaining the moving process, returning your calls and keeping you up-to-date - these are the things that really make a difference.
Our fully trained and friendly staff pride themselves on trying to remove the stress and hassle from the moving process and with their local knowledge and expertise you can feel confident that you will be receiving professional and well informed advice.
Operating locally under 11 different trading names some of which have been synonymous with estate agency for over 100 years, we aim to change the way you view estate agents.
To achieve this we have one of the broadest ranges of offerings to all our customers and each year connect with up to 1 million people helping with many property matters including:
buying and selling
renting and letting
auctions
land
new homes
mortgages and insurance products
conveyancing
lifetime leases
corporate services
Our computer linked offices from Scotland to Cornwall, South Wales to Norfolk, make our wide range of services hugely accessible meaning we can help you whether you are looking to move 5 or 500 miles away.
Quite often though its the little things that count, common courtesies like explaining the moving process, returning your calls and keeping you up-to-date - these are the things that really make a difference.
Our fully trained and friendly staff pride themselves on trying to remove the stress and hassle from the moving process and with their local knowledge and expertise you can feel confident that you will be receiving professional and well informed advice.
Latest Reviews
View all Reviews 88
4th Mar 2021
reviewed by 'Tom'
2nd Mar 2021
reviewed by 'Olivia'
7th Sep 2020
reviewed by 'Gee'
1st Aug 2020
reviewed by 'Tunde'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 86% | £70,000 | £470,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 5 | 10 | 9 | 21 | 2 | 6 | 5 | 4 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Estate agents
Latest Properties
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Mar 04,2021
Mar 04,2021
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Me and my partner were new to buying and selling a property and the whole experience has been so easy thanks to the help from Kellie at harbrone. From answering copious amounts of questions from myself and giving me feedback near on everyday for months ...
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Mar 02,2021
Mar 02,2021
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Best agents I’ve ever dealt with Charlotte and Elton! Made our rental process very easy and nice. Would 100% recommend! Wouldn’t go elsewhere!...
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Oct 29,2020
Oct 29,2020
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Lauren C was excellent in her dealings with me. Professional, courteous and extremely helpful. Definitely knowledgeable and made the process a lot easier....
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Sep 29,2020
Sep 29,2020
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Incredibly helpful and quick service from Lauren Collins. She was friendly, effiecient and provided all the informaiton I needed very prompted. Amazing service!...
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Sep 07,2020
Sep 07,2020
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Would like to give a big thank you to Manni for putting me at ease with the selling of my property she was extremely professional and explained everything to me in great detail would highly recommend after having other agent sour she did stand out ...
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Aug 01,2020
Aug 01,2020
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I am very happy so far with the service that I have received from Tom and Elton! They have been extremely professional throughout the whole process and been in constant contact with us, explained everything and made a normally very stressful process very positive and ...
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Jul 22,2020
Jul 22,2020
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Danielle from Sequence was really helpful, efficient and very prompt in all her replies. Great service, have no problem recommending them as a Letting Management Agent....
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Jul 07,2020
Jul 07,2020
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Utterly disgusted with Shipways Kidderminster, who following a valuation of my elderly mother's home and the young lady who came round to visit said 'don't worry we will soon sell this'. For over a year only sent less than a handful of potential buyers round, ...
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Aug 28, 2020
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Hi Rob, if you had read my summary, you would see that I was writing on behalf my elderly mother, which is why you will not be able to match my name to a property, Shipways had indeed charged my mother an initial fee of which she was left very disappointed by the service or lack of provided to her, despite your colleagues comment on visiting her that 'we will soon sell your property'. My mother has lost all faith in Shipways Estate Agents and have decided to take her business to one of your com ...
Jun 08,2020
Jun 08,2020
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My tenancy was due during the current pandemic & all of the correspondence has been dealt with Lauren.
It's been a pleasure speaking with her; she has been very professional & polite throughout the transaction of completing the agreement - especially with everyone remotely working....
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Jan 31,2020
Jan 31,2020
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Probably the worst estate agents I've dealt with. blatant liars , will not respond to emails or return phone phone calls....
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Dec 22,2019
Dec 22,2019
2
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In my opinion this company is one of the worst I have had the displeasure to deal with and will certainly stear clear in the future we offered on a property and we where told the offer was accepted subject to being approved or qualified. ...
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Dec 22, 2019
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This is an honest review ...
Dec 03,2019
Dec 03,2019
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Had a few issues at the beggining of the tenancy and they keep going for almost 8 months...
As soon as Liam stepped in, everything was sorted out.
Many thanks Liam for taking care of everything when no one cared about....
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Apr 23,2019
Apr 23,2019
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Liam - excellent level of service, as the 'man in the middle' Liam does an extremely good job in keeping you up to date with any issues and chases on your behalf. He also checks in with you after to make sure all is ok. ...
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Apr 02,2019
Apr 02,2019
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I can't believe that I drove 2h one way from London to Birmingham for nothing. I had viewing booked, when i reached at the property I found out that is not the one pictured and advertised. Nobody from agency has come to meet me as ...
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Oct 23,2018
Oct 23,2018
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Gary was highly customer oriented, shows a great collaboration, perseverance and passion in serving me. Honesty and Transparency were the two keys who Gary pursue in letting the property for me and my family. Because of that, I recommend Shipways for anybody want to let ...
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Comment on agent fees
It is reasonable and really affordable
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Nov 16, 2018
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Hi Mohammed
Many thanks for your kind feedback it has been a pleasure helping you and your family ...
Sep 09,2018
Sep 09,2018
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Thoroughly dissatisfied with their performance from start to finish. My proposed purchase of a flat collapsed after my conveyancing solicitors told me they were still waiting for a full copy of the lease from the seller's solicitors (three months after a price was agreed). I ...
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Comment on agent fees
Fortunately, they didn't receive a penny from me.
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Sep 03,2018
Sep 03,2018
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From the first time I contacted Shipways with a view to selling my property to the day of completion date of my sale every single staff member who dealt with me put me at ease all my fears of the prospect of moving were dealt ...
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Comment on agent fees
The agent fees reflected the enormous amount work they did for my sale worth every penny
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Sep 03,2018
Sep 03,2018
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The lettings department is operating unethically and unprofessionally. They conceal the truth, fabricate circumstances and raise false hopes. Time wasters. They lie to both the landlord and the prospective tenants. No one answers the phone (that's for the sales and the lettings departments). I spoke ...
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Comment on agent fees
Bad Rip off!
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Aug 13,2018
Aug 13,2018
1
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Jack was my contact, but a terrible agent. Ignoring calls, not passing information to the landlord, or FROM the landlord. But it is not just Jack who's terrible there, my whole experience with Shipways was terrible, will try to avoid them.
They had one property ...
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Comment on agent fees
£400 for making a piece of paper...
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Jun 18,2018
Jun 18,2018
1
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Shipways aka shitways. The Redditch branch have had my house on the market for nearly 2 years. We had a potential buyer and the house was sold subject to contract. I rang twice to chase. Eventually I found out that the buyer had pulled out. I ...
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Comment on agent fees
BAD
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Jun 06,2018
Jun 06,2018
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Easy transition, very helpful staff. Beautiful properties available. Very simple and stress-free move. Katie has been absolutely amazing. Professional at all times and extremely helpful. Would recommend Shipways to everyone. Very happy Tenant....
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Apr 25,2018
Apr 25,2018
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Truly the worst agents I have ever had to have dealings with. Had to do all the work for them and payed over 200 pound for the privilege!! No one person took responsibility for the several mistakes made but just blamed each other instead. Avoid these ...
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Comment on agent fees
Fine if you don't mind doing all the leg work yourself
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Apr 22,2018
Apr 22,2018
1
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Severe lack of communication with tenants when it comes to complaints about the house. Living in a house full of black mould in near enough every room. Complained to them around 4-5 times now, I had to chase them for an answer and in the ...
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Comment on agent fees
Tiny little expenses pop out here and there and they were never fully explained to me from the start. They don't want to spend money or even ask the landlords to get issues sorted.
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Apr 23, 2018
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Dear Val, I am so sorry to have read your review. We pride ourselves on our high customer service so I am hugely embarrassed about what I have just read out your experience, I only wish you asked to speak to me (the manager) so I could've sorted this for you. Can you please contact me directly to let me know which property you live in as I do not expect you to have to live in a property with mould and I will sort this out for you. I look forward to hearing from you and sorting this out for you. ...
Apr 22,2018
Apr 22,2018
2
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Edgar gave me great customer service from the start of my search for a property. He listened to what I said and gave me 100% reliability each time a property came up for me to view. I am now happy in my rental property with a ...
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Comment on agent fees
Good
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Apr 18,2018
Apr 18,2018
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This review is based on my experience with the letting side of the Shirley Branch as a landlord.
Whist they did secure a tenant for my property, the level of communication (particular since the viewing and tenant agreeing to taking the property), has been virtually ...
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Comment on agent fees
The fees are about average - but to be honest if its based on communication then they seriously should look at reducing them!
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Apr 07,2018
Apr 07,2018
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Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet ...
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Comment on agent fees
Bad
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Mar 27,2018
Mar 27,2018
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Jack is one of the worst sales people I have ever come across . We rented a house from Shipways . I never recommend any one to deal with shipways (Jack) . they have been uncommunicative, ignoring calls, not passing on information. it impossible to get our security ...
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Nov 30,2017
Nov 30,2017
1
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Jade has recently taken over from several other coordinators that we have had since Amy left. To say that she was, 'thrown' into the deep-end was an understatement. Jade had to do a lot of 'homework' to get up to speed with not only my ...
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Comment on agent fees
Good
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Sep 19,2017
Sep 19,2017
1
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We rented a house from Shipways for a short term, as we were moving to the area and needed to look for a house to buy. Throughout the process they have been uncommunicative, ignoring calls, not passing on information. It was a relief to move ...
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Comment on agent fees
I have no complaint with the fees apart from the fact that we cannot get our deposit back when we left the house in the condition we found it.
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Aug 22,2017
Aug 22,2017
1
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Manni was great, I came into branch asking for a valuation, she was polite and friendly, and not pushy like other agents I have been too, she then came and did the valuation for me, I did have other 2 agents out, she did not mention ...
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Comment on agent fees
Higher than other agents but well worth it!!!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
