We are a national network of estate agents, with over 290 offices around the country.

Operating locally under 11 different trading names some of which have been synonymous with estate agency for ov
Read full description...We are a national network of estate agents, with over 290 offices around the country.

Operating locally under 11 different trading names some of which have been synonymous with estate agency for over 100 years, we aim to change the way you view estate agents.

To achieve this we have one of the broadest ranges of offerings to all our customers and each year connect with up to 1 million people helping with many property matters including:

buying and selling

renting and letting

auctions

land

new homes

mortgages and insurance products

conveyancing

lifetime leases

corporate services

Our computer linked offices from Scotland to Cornwall, South Wales to Norfolk, make our wide range of services hugely accessible meaning we can help you whether you are looking to move 5 or 500 miles away.

Quite often though its the little things that count, common courtesies like explaining the moving process, returning your calls and keeping you up-to-date - these are the things that really make a difference.

Our fully trained and friendly staff pride themselves on trying to remove the stress and hassle from the moving process and with their local knowledge and expertise you can feel confident that you will be receiving professional and well informed advice.
Shipways

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Properties for Sale
Properties to Rent

“ Negative... ”

Jun 18,2018
Minithumbdown
By: 'Terrible estate agents'
Jun 18,2018
0 people found
this helpful
Shipways aka shitways. The Redditch branch have had my house on the market for nearly 2 years. We had a potential buyer and the house was sold subject to contract. I rang twice to chase. Eventually I found out that the buyer had pulled out. I ...
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Comment on agent fees
BAD
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“ Easy transition, very helpful staff... ”

Jun 06,2018
Minithumbup
By: 'Tamsinf'
Jun 06,2018
0 people found
this helpful
Easy transition, very helpful staff. Beautiful properties available. Very simple and stress-free move. Katie has been absolutely amazing. Professional at all times and extremely helpful. Would recommend Shipways to everyone. Very happy Tenant....
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“ Utter rubbish... ”

Apr 25,2018
Minithumbdown
By: 'Disgruntled of dudley'
Apr 25,2018
0 people found
this helpful
Truly the worst agents I have ever had to have dealings with. Had to do all the work for them and payed over 200 pound for the privilege!! No one person took responsibility for the several mistakes made but just blamed each other instead. Avoid these ...
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Comment on agent fees
Fine if you don't mind doing all the leg work yourself
Was this helpful? Yes

“ Poor agents... ”

Apr 22,2018
Minithumbdown
By: 'Val'
Apr 22,2018
1 people found
this helpful
Severe lack of communication with tenants when it comes to complaints about the house. Living in a house full of black mould in near enough every room. Complained to them around 4-5 times now, I had to chase them for an answer and in the ...
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Comment on agent fees
Tiny little expenses pop out here and there and they were never fully explained to me from the start. They don't want to spend money or even ask the landlords to get issues sorted.
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By: Rob Moore
Apr 23, 2018
View all comments (1)
Dear Val, I am so sorry to have read your review. We pride ourselves on our high customer service so I am hugely embarrassed about what I have just read out your experience, I only wish you asked to speak to me (the manager) so I could've sorted this for you. Can you please contact me directly to let me know which property you live in as I do not expect you to have to live in a property with mould and I will sort this out for you. I look forward to hearing from you and sorting this out for you. ...

“ Friendly... ”

Apr 22,2018
Minithumbup
By: 'Angela'
Apr 22,2018
1 people found
this helpful
Edgar gave me great customer service from the start of my search for a property. He listened to what I said and gave me 100% reliability each time a property came up for me to view. I am now happy in my rental property with a ...
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Comment on agent fees
Good
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“ appalling customer service /communication... ”

Apr 18,2018
Minithumbdown
By: 'Mrs Richardson'
Apr 18,2018
0 people found
this helpful
This review is based on my experience with the letting side of the Shirley Branch as a landlord. Whist they did secure a tenant for my property, the level of communication (particular since the viewing and tenant agreeing to taking the property), has been virtually ...
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Comment on agent fees
The fees are about average - but to be honest if its based on communication then they seriously should look at reducing them!
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“ letting... ”

Apr 07,2018
Minithumbdown
By: 'Stanislav Tomasevic'
Apr 07,2018
0 people found
this helpful
Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet ...
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Comment on agent fees
Bad
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“ Bad Property Agents - Shipways... ”

Mar 27,2018
Minithumbdown
By: 'Ahmad'
Mar 27,2018
0 people found
this helpful
Jack is one of the worst sales people I have ever come across . We rented a house from Shipways . I never recommend any one to deal with shipways (Jack) . they have been uncommunicative, ignoring calls, not passing on information. it impossible to get our security ...
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Nov 30,2017
Minithumbup
By: 'Carol Johnson'
Nov 30,2017
0 people found
this helpful
Jade has recently taken over from several other coordinators that we have had since Amy left. To say that she was, 'thrown' into the deep-end was an understatement. Jade had to do a lot of 'homework' to get up to speed with not only my ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 19,2017
Minithumbdown
By: 'Ken'
Sep 19,2017
1 people found
this helpful
We rented a house from Shipways for a short term, as we were moving to the area and needed to look for a house to buy. Throughout the process they have been uncommunicative, ignoring calls, not passing on information. It was a relief to move ...
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Comment on agent fees
I have no complaint with the fees apart from the fact that we cannot get our deposit back when we left the house in the condition we found it.
Was this helpful? Yes
Aug 22,2017
Minithumbdown
By: 'Vendor'
Aug 22,2017
1 people found
this helpful
Manni was great, I came into branch asking for a valuation, she was polite and friendly, and not pushy like other agents I have been too, she then came and did the valuation for me, I did have other 2 agents out, she did not mention ...
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Comment on agent fees
Higher than other agents but well worth it!!!!
Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Alam'
Aug 20,2017
2 people found
this helpful
Gail is one of the worst sales people I have ever come across. She doesn't reply to emails and her telephone manner is atrocious. I don't know how she still has a job there. If you want use the services of shipways then you should ...
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Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'Highly Recommend'
Aug 04,2017
0 people found
this helpful
Really pleased with my lovely home Manni was amazing, and made the buying process less stressful, and Manni really helped me right through completion and was there to guide me through the next process, as a lot of agent don't have time, cant thank her ...
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Comment on agent fees
Excellent!!
Was this helpful? Yes
Jul 26,2017
Minithumbdown
By: 'July 2017'
Jul 26,2017
2 people found
this helpful
Would never ever use Shipways as long as manni is working with the company . Her rude comments and lack of knowledge In her job is laughable . Getting house prices wrong by £10,000, and referring to you as mate is highly annoying. Once your offer has ...
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Jun 25,2017
Minithumbdown
By: 'Rachel'
Jun 25,2017
1 people found
this helpful
I would not recommend this agent. I was initially unsure whether to sell my flat but did put it on the market due to their (as it turned out) over-inflated valuation. There was very little interest at the start. Their fees are very expensive so ...
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Comment on agent fees
Very high
Was this helpful? Yes
Apr 21,2017
Minithumbdown
By: 'Anonymous'
Apr 21,2017
2 people found
this helpful
KEEP AWAY FROM THIS PLACE!!!! These guys are only happy when they are taking money from you!! I feel for anyone who rents a property from these guys. Absolutely appalling! Be warned they are terrible liars too!!!...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'Elaine S'
Apr 12,2017
0 people found
this helpful
What excellent service, so much better than expected, I mean Manni was honest bubbly and did exactly what's she said she would I would like to thank her for her honesty and guidance, which does not exist in estate agency these days, can not recommend ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Mar 10,2017
Minithumbdown
By: 'Anonymous'
Mar 10,2017
0 people found
this helpful
Pathetic, terrible service, zero professionalism, cancelled all futre viewings with lettings dept Does not inform customers and cancel viewings, unacceptable...
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Was this helpful? Yes
Dec 18,2016
Minithumbup
By: 'Mrs Hill'
Dec 18,2016
1 people found
this helpful
Can't recommend Shipways enough! My tenants found a new property through them and Shipways got my number to help me get a new tenant ready for when mine move into their new home... Not only did the man I spoke with, Jack quickly organise taking ...
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Comment on agent fees
Let within 24 Hours at £60 a month more than my expected rental income... it hardly matters what the fee was... you get what you pay for and the fee was well worth it.
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'Raj King singh'
Dec 15,2016
3 people found
this helpful
We could not recommend Shipways in Great Barr any higher!! We switched to Shipways after being on with another 'cheaper' agent. We had 3 different sales Fall through with the other agent. We decided to switch to Shipways who advised us that the asking price was ...
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Comment on agent fees
Worth every penny!!! My other agent was cheaper, but they would have lost me £10k!!!
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'William harrison'
Dec 15,2016
1 people found
this helpful
Finding a tenant for my property was proving difficult until I let Shipways market my property. I now have a good tenant and I'm a very happy Landlord....
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Comment on agent fees
Worth the price
Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'Mr Davis'
Dec 14,2016
1 people found
this helpful
Jack at Shipways Great Barr made the process of letting my house very quick and easy. We now have great tenants just 2 weeks from start to the tenants moving in! Excellent service would defiantly recommend....
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Comment on agent fees
Fees aren't "cheap", but when the service and speed is so good you can understand why.
Was this helpful? Yes
Nov 15,2016
Minithumbdown
By: 'Livid'
Nov 15,2016
7 people found
this helpful
Where do I start... Viewed the property and was told it was ready to go, couldn't delay moving in as the landlord needed someone in ASAP. Referencing went through ok (fees are outrageous) but I had to repeatedly chase Shipways to find out the result. ...
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Comment on agent fees
Fees are extortionate: ฦ’รขโ‚ฌลกโ€š£416 admin fees (for 2 people) plus ฦ’รขโ‚ฌลกโ€š£55 inventory fee, plus deposit (usually one month or a month-and-a-half's rent) plus first month's rent upfront. BAD
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By: 'Not happy'
Oct 30,2016
6 people found
this helpful
I am not impressed with this agent. I initially met my landlord through a family friend and we were going to do everything privately. The landlord however decided to instruct these clowns to do the tenancy. I was bordering on harrassed to apply and take ...
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Comment on agent fees
For the service, the fees are a rip off.
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By: 'Lavina'
Sep 22,2016
6 people found
this helpful
If I could give 0 stars I would. They are probably one of the worst letting agents I have come across. I am a landlord and this firm is so bad i dread to think how they treat tenants. Avoid avoid avoid....
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Was this helpful? Yes
Sep 13,2016
Minithumbdown
By: 'M warrilow'
Sep 13,2016
3 people found
this helpful
I was due to have my property valued this morning, I was called just over an hour to say they would not be coming due to clare being poorly, I do not blame her at all she can't help being poorly however I blame the ...
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By: 'Jacqueline Goddard'
Sep 09,2016
4 people found
this helpful
I am writing a review for Paige Mc Gonigle, who is an agent at the Shirley, West Midlands branch of Shipways. Paige has recently, during the last few weeks, taken over from an agent who is now on maternity leave. The previous agent was very, ...
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Comment on agent fees
I believe the fees are within the 'normal' range for the type of properties I rent through Shipways, by comparison with other Letting companies - although I haven't made a comparison of fees during the last 12 months.
Was this helpful? Yes
Jul 20,2016
Minithumbup
By: 'ras'
Jul 20,2016
1 people found
this helpful
both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right ...
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Comment on agent fees
we own another rental property managed by a different letting agency who's costs come in at about the same cost. the difference being that a quarterly inspection takes place with them - compared to that of once a year by shipways - and a lot can happen during such a long period of time! if it was'nt for the fact that robert does such a brilliant job we would be tempted to alter the letting agent.
Was this helpful? Yes
Jul 13,2016
Minithumbdown
By: 'Aa'
Jul 13,2016
1 people found
this helpful
Cowboys. Tried to purchase property. Solicitor rang numerous times for deed of sale. Told it was sent. It wasnt. Tried to get hold of jaime she wasnt interested. Eventually got deed but wrong price on there!!!! Contacted jaime but she was off work after. Jemma ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Jun 18,2016
Minithumbdown
By: 'Arthur'
Jun 18,2016
1 people found
this helpful
Terrible service for landlord, high fee for tenant, they are unresponsive and take both landlords and tenants for granted. AVOID!...
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Comment on agent fees
Bad
Was this helpful? Yes

TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 4 3 7 18 2 6 5 4 9

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Shipways

Individual Branch Awards

Birmingham, B42

Birmingham, B17


Firm Widgets

My widgets

Dudley
216 High Street, Dudley DY1 1PB
(3)
Great Barr
905 Walsall Road, Birmingham B42 1TN
(20)
Office 10
172 High Street Harborne, Birmingham B17 9PP
(7)
show all branches (10)
Office 2
208 Stratford Road, Solihull B90 3AG
(14)
Office 3
24 Regent Street, Rugby CV21 2PY
(10)
Office 4
123 Worcester Road Hagley, Dudley DY9 0NG
(1)
Office 6
258 Chester Road, Birmingham B36 0JE
(3)
Office 7
3 Chester Court High Street Knowle , Solihull B93 0LL
(0)
Office 8
4 Carlton House Marlborough Street, Kidderminster DY10 1AY
(7)
Office 9
3 Alcester Street, Birmingham B98 8AE
(1)


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