Shipways

3.60/5 rating 58 reviews
  • 78% valuation accuracy
  • 67% recommend
  • 83% fee satisfaction
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    Robert Laughran-Dickson
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    Will
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    Chris Dunne
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    Dave Dickson
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    Jack
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    Amy Turner
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    Sharon Rowlands
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    Sarah Danks
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    eddie hughes
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    Pauline Childs
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    Ricky Palmer
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    Simon Branch manager
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    Leanne
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    Tom
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    Nicola
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    Leanne, Dean, Roisin, Kelly, Tina
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    Claire Chambers
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    Amy
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    Chris W Blick
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    Amy Brooks
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    Laurence saunders
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    Victoria Bennett
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    Matthew Rice
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    Winnie
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    vicky
We are a national network of estate agents, with over 290 offices around the country.

Operating locally under 11 different trading names some of which have been synonymous with estate agency for ov Read full description...We are a national network of estate agents, with over 290 offices around the country.

Operating locally under 11 different trading names some of which have been synonymous with estate agency for over 100 years, we aim to change the way you view estate agents.

To achieve this we have one of the broadest ranges of offerings to all our customers and each year connect with up to 1 million people helping with many property matters including:

buying and selling

renting and letting

auctions

land

new homes

mortgages and insurance products

conveyancing

lifetime leases

corporate services

Our computer linked offices from Scotland to Cornwall, South Wales to Norfolk, make our wide range of services hugely accessible meaning we can help you whether you are looking to move 5 or 500 miles away.

Quite often though its the little things that count, common courtesies like explaining the moving process, returning your calls and keeping you up-to-date - these are the things that really make a difference.

Our fully trained and friendly staff pride themselves on trying to remove the stress and hassle from the moving process and with their local knowledge and expertise you can feel confident that you will be receiving professional and well informed advice.
 
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Aug 20,2017
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By: 'Alam'
Aug 20,2017
0 people found
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Gail is one of the worst sales people I have ever come across. She doesn't reply to emails and her telephone manner is atrocious. I don't know how she still has a job there. If you want use the services of shipways then you should strictly deal with the manager Ben. I sold my house through Shipways and that Gail has put me off them completely....
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Aug 04,2017
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Manni
By: 'Highly Recommend'
Aug 04,2017
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Really pleased with my lovely home Manni was amazing, and made the buying process less stressful, and Manni really helped me right through completion and was there to guide me through the next process, as a lot of agent don't have time, cant thank her enough!!! Would highly recommend her!!...
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Excellent!!
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Jul 26,2017
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Manni
By: 'July 2017'
Jul 26,2017
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Would never ever use Shipways as long as manni is working with the company . Her rude comments and lack of knowledge In her job is laughable . Getting house prices wrong by £10,000, and referring to you as mate is highly annoying. Once your offer has been accepted it's all above her , apparently protocol forms aren't important & it's not about the money because they'll just sell the house to someone else . There are some good people at Shipways but manni let's the side down...
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Jun 25,2017
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By: 'Rachel'
Jun 25,2017
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I would not recommend this agent. I was initially unsure whether to sell my flat but did put it on the market due to their (as it turned out) over-inflated valuation. There was very little interest at the start. Their fees are very expensive so I could not afford to drop the price as much as they later told me to. They kept telling me that they had a wonderful database but there was still no interest. I was tied in to a twenty week contract and after I had handed my notice in they took my flat o...
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Comment on agent fees
Very high
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Apr 21,2017
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Will
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Jack
By: 'Anonymous'
Apr 21,2017
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KEEP AWAY FROM THIS PLACE!!!! These guys are only happy when they are taking money from you!! I feel for anyone who rents a property from these guys. Absolutely appalling! Be warned they are terrible liars too!!!...
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Bad
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Apr 12,2017
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Manni
By: 'Elaine S'
Apr 12,2017
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What excellent service, so much better than expected, I mean Manni was honest bubbly and did exactly what's she said she would I would like to thank her for her honesty and guidance, which does not exist in estate agency these days, can not recommend her enough thank you so much for your help...
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Excellent
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Mar 10,2017
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By: 'Anonymous'
Mar 10,2017
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Pathetic, terrible service, zero professionalism, cancelled all futre viewings with lettings dept Does not inform customers and cancel viewings, unacceptable...
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Dec 18,2016
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Jack
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Will
By: 'Mrs Hill'
Dec 18,2016
1 people found
this helpful
Can't recommend Shipways enough! My tenants found a new property through them and Shipways got my number to help me get a new tenant ready for when mine move into their new home... Not only did the man I spoke with, Jack quickly organise taking my property onto the market quickly and efficiently but got me a new tenant lined up the very same day at £60 a month higher than I was already getting! This means I have no gap leaving the property empty between tenancies but shipways even managed...
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Let within 24 Hours at £60 a month more than my expected rental income... it hardly matters what the fee was... you get what you pay for and the fee was well worth it.
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Dec 15,2016
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Chris Dunne
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Dave Dickson
By: 'Raj King singh'
Dec 15,2016
3 people found
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We could not recommend Shipways in Great Barr any higher!! We switched to Shipways after being on with another 'cheaper' agent. We had 3 different sales Fall through with the other agent. We decided to switch to Shipways who advised us that the asking price was actually too low!! Chris was great and had lots of evidence to show us why. We had over 30 viewers in an open house event where Manni & Rachel were brilliant at showing the viewers around. Gail dealt with all of our advertising & ...
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Comment on agent fees
Worth every penny!!! My other agent was cheaper, but they would have lost me £10k!!!
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Dec 15,2016
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Jack
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Will
By: 'William harrison'
Dec 15,2016
1 people found
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Finding a tenant for my property was proving difficult until I let Shipways market my property. I now have a good tenant and I'm a very happy Landlord....
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Worth the price
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Dec 14,2016
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Jack
By: 'Mr Davis'
Dec 14,2016
1 people found
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Jack at Shipways Great Barr made the process of letting my house very quick and easy. We now have great tenants just 2 weeks from start to the tenants moving in! Excellent service would defiantly recommend....
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Comment on agent fees
Fees aren't "cheap", but when the service and speed is so good you can understand why.
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Nov 15,2016
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By: 'Livid'
Nov 15,2016
7 people found
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Where do I start... Viewed the property and was told it was ready to go, couldn't delay moving in as the landlord needed someone in ASAP. Referencing went through ok (fees are outrageous) but I had to repeatedly chase Shipways to find out the result. They will delay you actually coming in and signing the contract until the day you are scheduled to move in. Unfortunately for us, *they failed to let the landlord know we would be moving in on a Monday until the Friday before, at which point ...
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Comment on agent fees
Fees are extortionate: ƒâ€š‚£416 admin fees (for 2 people) plus ƒâ€š‚£55 inventory fee, plus deposit (usually one month or a month-and-a-half's rent) plus first month's rent upfront. BAD
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Oct 30,2016
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By: 'Not happy'
Oct 30,2016
6 people found
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I am not impressed with this agent. I initially met my landlord through a family friend and we were going to do everything privately. The landlord however decided to instruct these clowns to do the tenancy. I was bordering on harrassed to apply and take the property asap but I told them repeatedly I could not do anything until the end of October when I had been paid, especially as I had told them that the landlord was redecorating and the place was not going to be ready until November, I could n...
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Comment on agent fees
For the service, the fees are a rip off.
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Sep 22,2016
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By: 'Lavina'
Sep 22,2016
5 people found
this helpful
If I could give 0 stars I would. They are probably one of the worst letting agents I have come across. I am a landlord and this firm is so bad i dread to think how they treat tenants. Avoid avoid avoid....
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Sep 13,2016
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Clare bunce
By: 'M warrilow'
Sep 13,2016
2 people found
this helpful
I was due to have my property valued this morning, I was called just over an hour to say they would not be coming due to clare being poorly, I do not blame her at all she can't help being poorly however I blame the company as you should have extra staff to cover in theses situations so you do not let your customers down, as other companies do have these. I'm self employed so had to loose a days pay and had also got a appointment at the bank later on the afternoon to give them my valuation to ...
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Sep 09,2016
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Paige McGonigle
By: 'Jacqueline Goddard'
Sep 09,2016
4 people found
this helpful
I am writing a review for Paige Mc Gonigle, who is an agent at the Shirley, West Midlands branch of Shipways. Paige has recently, during the last few weeks, taken over from an agent who is now on maternity leave. The previous agent was very, very, good at managing my rental property, so I worried a little, initially, when I knew she would be leaving temporarily. However, Paige has absolutely risen to the challenge, when immediately thrown in to the deep end, to deal with what I can only describe...
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Comment on agent fees
I believe the fees are within the 'normal' range for the type of properties I rent through Shipways, by comparison with other Letting companies - although I haven't made a comparison of fees during the last 12 months.
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Jul 20,2016
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Robert Laughran-Dickson
By: 'ras'
Jul 20,2016
1 people found
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both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right from the start robert has - without doubt, proven to be 100% reliable and efficient. he obviously enjoys his role, keeping us - and the tenant well informed of everything going on. anything we're unsure of he makes a point of finding out for us and is always both prompt and...
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Comment on agent fees
we own another rental property managed by a different letting agency who's costs come in at about the same cost. the difference being that a quarterly inspection takes place with them - compared to that of once a year by shipways - and a lot can happen during such a long period of time! if it was'nt for the fact that robert does such a brilliant job we would be tempted to alter the letting agent.
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Jul 13,2016
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By: 'Aa'
Jul 13,2016
1 people found
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Cowboys. Tried to purchase property. Solicitor rang numerous times for deed of sale. Told it was sent. It wasnt. Tried to get hold of jaime she wasnt interested. Eventually got deed but wrong price on there!!!! Contacted jaime but she was off work after. Jemma took over. At first really helpful. After a week with nothing happening we rang up only for excuses to start. We were waiting for her to call last thurs. still waiting....
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Bad
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Jun 18,2016
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By: 'Arthur'
Jun 18,2016
1 people found
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Terrible service for landlord, high fee for tenant, they are unresponsive and take both landlords and tenants for granted. AVOID!...
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Bad
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Jun 15,2016
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Tom Hailes
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Amy Sutcliffe
By: 'Andrew Gee'
Jun 15,2016
5 people found
this helpful
Tom & the team at Kidderminster as well as Amy at the admin office in Lincolnshire performed efficiently and communicated well throughout the process of finding a tenant, managing the tenant and dealing with the end of tenancy admin....
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Comment on agent fees
Fees seemed competitive - not quite the cheapest but very fair.
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May 09,2016
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Jack
By: 'Alabi'
May 09,2016
0 people found
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Fantastic letting service- not the cheapest but let my property within 4 hours. Can't fault how quick and simple Jack made the process. Thank you...
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Not the cheapest but when my property was taken on, let within 3 hours to fantastic tenants and them move in within 2 weeks. Who can complain?
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Mar 16,2016
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Tom Hailes
By: 'Helpful Rental Agent'
Mar 16,2016
2 people found
this helpful
Back in January 2014, I purchased an apartment in Kidderminster. I wanted to rent this out and I did a lot of calling and visiting around the area, to find an Agent who could help me in this matter. I also did a lot of 'homework' on these Agents, beforehand. When I finally called on 'Shipways' and met Tom Hailes he answered all My questions with ease and full knowledge of his profession and, more importantly, with the knowledge of the area that he worked in. He advised me on a suitable, realisti...
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I have no complaints to make and, found them better than any other that I researched into.
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Mar 16,2016
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Chris W Blick
By: 'chris w blick'
Mar 16,2016
1 people found
this helpful
i find chris blick to be very helpful,pleasant and very professional, he acts quickly at any matters that needs attention...
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good
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Mar 11,2016
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Amy
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Claire Chambers
By: 'Redstone Farm Road'
Mar 11,2016
0 people found
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We had constant update and support from Amy from the time our house went on the market till it was sold. Our house was on the market with another for just over 2 months and hardly any views, we then added shipways and Amy was on the case and within 3 wks house was sold! Amy kept in constant touch throughout the process did what she said would do and called when said. We both was very satisfied with Amy's efficient and professional manner! When Amy wasn't available Claire was on the case a...
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Comment on agent fees
Good compared to previous
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Feb 29,2016
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Claire Chambers
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Amy
By: 'Pamela Huaut'
Feb 29,2016
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From start to finish Claire and Amy did their very best for us. The only complaint I have is when the photos were taken we had no warning therefore no time to tidy up. It would have been nice to have had say weekly phone calls to tell us if things were progressing I am sure they got fed up with me calling them every few days. Both girls were very professional....
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Comment on agent fees
We did not shop around so really cannot compare, but we were quite happy.
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Feb 29,2016
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Laurence saunders
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Pauline Childs
By: 'Tizzme'
Feb 29,2016
0 people found
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I have just purchased my first buy to let property through Shipways Rugby , the process was smooth and I was kept fully informed of its progress throughout . We completed on the Friday and had tenants in the property by the following Tuesday - also sourced by shipways...
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Feb 29,2016
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Victoria Bennett
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Winnie
By: 'Bigdave'
Feb 29,2016
0 people found
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Very polite and helpful,staff answered all my questions and was very courteous.many thanks.i have already recommended this branch to a couple of colleagues....
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Comment on agent fees
Good
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Feb 29,2016
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Victoria Bennett
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Winnie
By: 'D Bacciocchi'
Feb 29,2016
0 people found
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We recently decided to put our house on the market and was considering doing this ourselves, in an effort to save extra money. I called three estate agents in the local area to provide the most accurate valuation and after meeting Fabio from Shipways, we felt like they had a real understanding about the market and what we could potentially achieve for our property. We compared the costings from Shipways to doing it ourselves and for what they offered, it was great value for money plus they took...
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Good
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Feb 29,2016
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Matthew Rice
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vicky
By: 'sylvia'
Feb 29,2016
0 people found
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This branch provided top quality service , excellent customer care. all stuff are very friendly, professional, knowledgeable. This is my second time purchase house from this office, I am so pleased with them. and highly commanded them to any body who want to sell or buy properties. They are perfect !...
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Comment on agent fees
fees are very good ! value for money and good for the service provide by them
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Feb 28,2016
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Victoria Bennett
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Matthew Rice
By: 'Paul & Sandra Phelps'
Feb 28,2016
0 people found
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Shipways were a pleasure to deal with from the start of selling our property to completion. Victoria Bennett was extremely professional & went out of her way to be helpful. Thank you Vicky. Matt & Winnie for making the process as painless as possible...
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Comment on agent fees
Reasonable
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Awards won by Shipways

Individual Branch Awards

Birmingham, B17 9PP

Firm rankings


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View All 10 Branches


Shipways - Dudley, , DY1
Dudley
216 High Street, Dudley DY1 1PB
(1)
Shipways - Great Barr, Birmingham, B42
Great Barr
905 Walsall Road, Birmingham B42 1TN
(16)
Shipways - Harborne, Birmingham, B17
Office 10
172 High Street Harborne, Birmingham B17 9PP
(7)
show all branches (10)
Shipways - Shirley, Solihull, B90
Office 2
208 Stratford Road, Solihull B90 3AG
(13)
Shipways - Rugby, CV21
Office 3
24 Regent Street, Rugby CV21 2PY
(10)
Shipways - Hagley, Dudley, DY9
Office 4
123 Worcester Road Hagley, Dudley DY9 0NG
(1)
Shipways - Birmingham, B36
Office 6
258 Chester Road, Birmingham B36 0JE
(3)
Shipways - Solihull, B93
Office 7
3 Chester Court High Street Knowle , Solihull B93 0LL
(0)
Shipways - Kidderminster, DY10
Office 8
4 Carlton House Marlborough Street, Kidderminster DY10 1AY
(5)
Shipways - Redditch, Birmingham, B98
Office 9
3 Alcester Street, Birmingham B98 8AE
(0)


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