Sherlock Homes Estate Agents
3.2/5, 67 reviews
58% recommended
68% sales valuation accuracy
71% sales fee satisfaction
91% lettings valuation accuracy
66% lettings fee satisfaction



Property Features

We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family. show more We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 68% 71% £300,000 £300,000
Lettings 91% 66% £400 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 24 26 1 0 1 0 0 2
Areas covered
  • M21
  • M15
  • M16
  • Altrincham
  • M20
  • South Manchester
  • M19
  • M32
  • M45
  • M33
  • M28
  • M14
  • SK8
Address

58 Beech Road
Chorlton-cum-Hardy,Manchester
Greater Manchester
M21 9EG
01618818228

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA NALS TDS
Latest Properties

No Properties

“AVOID SHERLOCK SHAMBLES!...”

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Sep 12,2020
Minithumbdown
By: 'Luke'
Sep 12,2020
0 people found
this helpful
AVOID SHERLOCK SHAMBLES! Wish we had read reviews of this company beforehand. These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure ...
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“Avoid using these agents...”

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Mar 10,2020
Minithumbdown
By: 'Michael'
Mar 10,2020
1 people found
this helpful
I was with Sherlock Holmes for just short of a year but I have to say it was some of the worst customer service I have ever received. At the beginning I had no problems and the flat I was shown in January 2019 was perfect ...
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Was this helpful? Yes
By: Sherlock Homes
Mar 18, 2020
View all comments (1)
Dear Michael. The agent does not profit nor gain from a tenants deposit. The balance goes to your landlord and it is your landlord who determines what is deducted from a tenants deposit. Equally your landlord insisted that you were kept to the terms of your tenancy. We note that this is disappointing but again as agent we have no say in such matters. As for repairs you state were delayed, unless essential or emergency repairs, the agent cannot proceed without the landlords authorisation. ...

“Lies, silence and aggression...”

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Jan 21,2020
Minithumbdown
By: 'Kay'
Jan 21,2020
6 people found
this helpful
My experience with Sherlock Homes is a catalogue of lies, silence and aggression for two terrible years. From the lies their agent told about the property - "yeah, that's a boiler; yeah, those are functional radiators" - to them refusing to protect my deposit - ...
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“AVOID LIKE THE PLAGUE...”

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Nov 16,2019
Minithumbdown
By: 'Jake'
Nov 16,2019
0 people found
this helpful
DO NOT DO BUSINESS WITH THESE PEOPLE! Firstly, read all the reviews here and on other sites. Then google * Sherlock Homes' and see that the proprietor has poor reputation. Note that the only positive reviews are for the sales department. Do not deal with the ...
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Was this helpful? Yes
By: Sherlock Homes
Nov 19, 2019
View all comments (1)
Dear Mr Goodman We are disappointed to read your comments given that we explained at the outset that we were liaising with your landlord and awaiting his instruction. We reply as follows: Your personal attack and aggressive emails appear to be of a bullying nature with unfounded remarks. Unfortunately due to your repeated abusive and crude, vulgar, choice of language over the telephone, in the office in front of staff, customers and shockingly in front of children too, along with excessi ...

“Complete incompetents on a level never seen b......”

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Sep 28,2019
Minithumbdown
By: 'Jamie'
Sep 28,2019
0 people found
this helpful
Complete incompetents on a level never seen before. I had a viewing arranged for 11am, received an e-mail on the morning at 9am reminding me of the appointment. Got to the property on time, waited in the car park for twenty minutes, no sign of ...
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“I actually picked 1star but I still feel guil......”

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Sep 03,2019
Minithumbdown
Hamza
By: 'Akilu'
Sep 03,2019
0 people found
this helpful
I actually picked 1star but I still feel guilty because what this organisation deserves is less than that. They are the peak of unprofessionalism and systemic fraud. I moved out of one of their properties almost 6 months ago and still no deposit. I have been ...
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Was this helpful? Yes

“Steer clear of these people!!!!...”

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Apr 08,2019
Minithumbdown
Helen
By: 'Cheryl'
Apr 08,2019
0 people found
this helpful
To say that their level of service to tennants is disgusting would be an understatement! I moved out 3 months ago and still, no deposit. Their staff doesn't seem to know what they're doing and I'm always being told that someone will call me back Steer ...
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Comment on agent fees
Terrible
Was this helpful? Yes

“Great !...”

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Nov 14,2018
Minithumbup
By: 'Adam'
Nov 14,2018
0 people found
this helpful
James was really great at sorting everything out for our house move. Would recommend him and his team at Sherlock homes....
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Comment on agent fees
James was really great at sorting everything out for our house move. Would recommend!
Was this helpful? Yes

“Excellent service from James...”

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Oct 08,2018
Minithumbup
By: 'Pauljohn4'
Oct 08,2018
0 people found
this helpful
Worked hard to get us into the property we wanted when we wanted. Stayed late to give us the keys on the agreed day. Very friendly and approachable....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Katherine Sparke
Oct 14, 2018
View all comments (1)
We had such a great experience with James!! He was quick to respond and always kept us updated. He made the experience beyond smooth and always went out of his way to explain things. Because of him I will definitely be returning in the future! ...

“Excellent service...”

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Oct 02,2018
Minithumbup
By: 'Dave'
Oct 02,2018
0 people found
this helpful
Brilliant service, prompt and professional. Built good rapport and went over and above by staying late to get things signed so we could get the keys early. Fully recommend sherlock homes after this experience....
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Comment on agent fees
Similar to market value
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“Excellent customer service...”

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Oct 02,2018
Minithumbup
Tony
By: 'Amy'
Oct 02,2018
0 people found
this helpful
James was really friendly and very sympathetic to our stressful situation, we had less than two weeks to find somewhere to live and both James and Tony made the experience as stress free as possible. James answered all of our questions and gave a much ...
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Comment on agent fees
expensive
Was this helpful? Yes

“First Rate Service...”

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Sep 21,2018
Minithumbup
Tony
By: 'Oli'
Sep 21,2018
0 people found
this helpful
Being new this I was relived and equally thrilled to have someone like Tony dealing with my property. From day one he knew how to improve things and gave me so much advice that helped. Friendly, professional and clearly very good at what he does. ...
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Comment on agent fees
All very reasonable for the high level of service and professionalism provided
Was this helpful? Yes
By: Tony e'Silva
Oct 02, 2018
View all comments (1)
Hi Oli, Thank you for taking the time to leave this great review! All the best. Regards, Tony ...

“Helpful...”

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Sep 05,2018
Minithumbup
Hamza
By: 'James'
Sep 05,2018
0 people found
this helpful
Dealt with James on a recent property rent. Found him to be polite, knowledgeable and quick to communicate with us....
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Comment on agent fees
Fees a little steep, but similar to others Agents.
Was this helpful? Yes

“Happy with my new flat...”

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Aug 31,2018
Minithumbup
Hamza
By: 'Sai'
Aug 31,2018
0 people found
this helpful
I've had a really positive experience with the agency. Everyone I have spoken with has been really nice, even from the first phone call. I was a little nervous anxious about the whole process of finding a flat since the market moves really quickly. James ...
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Comment on agent fees
I think the fees were expensive. I don't believe agents should pass the cost of arranging tenancy onto tenants at all...
Was this helpful? Yes

“Excellent service...”

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Aug 28,2018
Minithumbup
Tony
By: 'S'
Aug 28,2018
0 people found
this helpful
Tony was excellent in assisting my move which was quite a complex situation however he was always helpful and willing to assist and made the move very easy. Thanks very much for this great service....
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By: Tony e'Silva
Aug 29, 2018
View all comments (1)
Hi Miss Hodson, Thank you for taking the time to leave us a review. Regards, Sherlock Homes ...

“Fast, Efficient Service....”

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May 30,2018
Minithumbup
Hamza
Tony
By: 'Laura'
May 30,2018
0 people found
this helpful
I can't recommend these guys highly enough. They were superb to deal with. Great communication throughout. Went above and beyond with little things like giving the keys to tradesmen etc. and they found me fabulous tenants. All the staff at the office are considerate and ...
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Comment on agent fees
The same rates as most agents, but more for your money
Was this helpful? Yes
By: Tony
May 31, 2018
View all comments (1)
Dear Laura, Thank you for you comments, its always good to get good reviews for our hard work. Regards, Sherlock Homes ...

“Review by a landlord...”

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May 24,2018
Minithumbup
Tony
Hamza
By: 'Beech'
May 24,2018
0 people found
this helpful
I was using a rival Estate Agents to find new tenants but after waiting for viewings to materialise, thought I'd try Sherlock Homes instead. I'm glad I did :) I found Tony to be polite and professional, he arrived at the property and immediately knew how ...
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Comment on agent fees
Are standard
Was this helpful? Yes
By: Tony e'Silva
May 25, 2018
View all comments (1)
Dear Landlord, Many thank for taking the time to leave this review. This shows the importance in good marketing! We looking forward to any repeat business. Regards, Tony ...

“113A Beech Road...”

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Apr 18,2018
Minithumbup
Tony
By: 'Fiona'
Apr 18,2018
0 people found
this helpful
I found Tony and the team extremely helpful. They kept me up to date through out the process with telephone calls and email...
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“Service excellence...”

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Apr 16,2018
Minithumbup
Tony
By: 'S'
Apr 16,2018
0 people found
this helpful
Excellent service and many thanks to Tony and his team for the support and quick response in letting my property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tony
Apr 18, 2018
View all comments (1)
Thank you Mrs Bolton, happy to help as always. ...

“Fairly better than other staff.Helpful in responding to my ......”

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Feb 27,2018
Minithumbup
Hamza
By: 'Mo'
Feb 27,2018
0 people found
this helpful
Fairly better than other staff. Helpful in responding to my queries, but was unable to respond to all the queries for example where in the property the communal TV system is located....
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Comment on agent fees
Bad (too much)
Was this helpful? Yes

“Antonio e'Silva is a Highly manipulative and dishonest individual. You ......”

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Feb 07,2018
Minithumbdown
Tony
By: 'Chorlton'
Feb 07,2018
2 people found
this helpful
Antonio e'Silva is a Highly manipulative and dishonest individual. You can see this yourself by the fact that he has applied all his fake reviews from a previous firm in London to the firm of Sherlock Homes in Manchester, where within 7 Days of taking the ...
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Comment on agent fees
no comment
Was this helpful? Yes
By: Tony
Feb 13, 2018
View all comments (1)
Dear sir, Firstly, this is a national review site - naturally if I change company or location it will change on this site. Secondly, as stated before, your rent had increased twice in the last 12 years, once in August 2016 and now for the second time in Feb 2018, I can see why you'd be disappointed as you have been used to lower rents for so long. The decision to increase your rent did not come from me, rather your landlord, I invite you into my office to see proof if you so wish. I ...

“Really thrilled with how quickly and painlessly a maintenance request ......”

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Nov 17,2017
Minithumbup
Helen
By: 'Lauren'
Nov 17,2017
0 people found
this helpful
Really thrilled with how quickly and painlessly a maintenance request was completed by Helen who explained clearly what the plan of action was to resolve the issue, both myself and the other tenant were very reassured and happy with the service....
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Comment on agent fees
Fees were pretty standard within the market
Was this helpful? Yes

“Hamza was very nice when we went for the flat ......”

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Sep 18,2017
Minithumbup
Hamza
By: 'Lena'
Sep 18,2017
1 people found
this helpful
Hamza was very nice when we went for the flat viewing then he was very professional and very responsive during the whole letting process! We really did appreciate his help!...
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“Avoid, use only if no alternative available. The Repairs department ......”

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Sep 06,2017
Minithumbdown
By: 'VickiD'
Sep 06,2017
1 people found
this helpful
Avoid, use only if no alternative available. The Repairs department is fine; they react promptly and well. The only annoying thing is that they require a detailed explanation for any broken switch while the switch in question is the cheapest model and designed to break ...
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Comment on agent fees
They charge maximum for evreything
Was this helpful? Yes
By: Sherlock Homes Properties Limited
Sep 21, 2017
View all comments (1)
Dear VickiD We are sorry to hear that you feel disgruntled with the administration charge. Sherlock Homes are transparent with the charges which are included on the website, in the office and on correspondence sent to tenants. We write to tenants acknowledging their notice to quit their tenancy, confirm the amount of rent due to the end of the tenancy and highlighting the importance of cancelling the standing order mandate. We confirm within this correspondence that on failure to cancel the ...

“Rachael Hitchings - Lettings Manager at Sherlock Holmes was super ......”

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Jun 20,2017
Minithumbup
By: 'James'
Jun 20,2017
0 people found
this helpful
Rachael Hitchings - Lettings Manager at Sherlock Holmes was super efficient. She did everything she said she would do and more. I would recommend her to others...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Sherlock Homes
Jul 12, 2017
View all comments (1)
Dear James, thank you very much for your kind feedback. We are always glad to hear that you are happy with the service you received and especially happy to hear that you feel we have gone above and beyond expectations, Warmest regards from the team at Sherlock Homes ...

“I found Sherlock Homes professional and easy to deal with. ......”

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Jun 04,2017
Minithumbup
Hamza
By: 'Caroline'
Jun 04,2017
1 people found
this helpful
I found Sherlock Homes professional and easy to deal with. Hamza in particular was really quick to respond and very helpful. The tenant fees were a little steep but they were very upfront and honest and confirmed the total before I had to pay anything, ...
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Comment on agent fees
A bit steep but nothing hidden
Was this helpful? Yes

“I have rented through Sherlock Homes for a number of ......”

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May 11,2017
Minithumbup
Helen
By: 'Rachel'
May 11,2017
1 people found
this helpful
I have rented through Sherlock Homes for a number of years and always found their service to be very good. When ever I have needed to report a problem within my property their response time has always been prompt and I have been kept up ...
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Comment on agent fees
Agents fees were reasonable and in line with what other agencies charged.
Was this helpful? Yes

“I have always had excellent service from Sherlock Homes they ......”

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Apr 26,2017
Minithumbup
By: 'Barros'
Apr 26,2017
0 people found
this helpful
I have always had excellent service from Sherlock Homes they are improving year on year . I am glad that I chose to use them several years ago...
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“I like the way that I always being keep inform ......”

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Mar 21,2017
Minithumbup
Helen
By: 'Eva'
Mar 21,2017
0 people found
this helpful
I like the way that I always being keep inform about what is happening and when things will be done....
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Comment on agent fees
I have no comment
Was this helpful? Yes

“Sherlock Homes is a terrible letting agency. While our landlord ......”

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Mar 11,2017
Minithumbdown
By: 'B'
Mar 11,2017
0 people found
this helpful
Sherlock Homes is a terrible letting agency. While our landlord let her property through them, they held our rent checks numerous times without giving the landlord the rent. They failed to communicate numerous visits in an adequate amount of time. When the landlord terminated her ...
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Was this helpful? Yes
By: Sherlock Homes Properties
Mar 30, 2017
View all comments (1)
Thank you for your comments within your review. It is unfortunate that given the matter was dealt with swiftly once you brought it to our attention, you chose to write a review of this nature. The contents of the review are not totally fair and do not reflect the important factors or indeed a true picture. The Deposit was protected at all times. Unfortunately, as you are aware this Deposit transfer to the Landlord was missed and was merely an oversight, which we believe was due to not holding in ...
Staff picture Tony
(43)
No image available Helen
(8)
No image available Hamza
(8)
Staff picture Paul
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:08 AM 24/07/2017 by David Buckley

Awards won by Sherlock Homes Estate Agents

Regional Awards won by Sherlock Homes Estate Agents

Individual Branch Awards

Manchester, M21



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