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Shelton and Lines
4.9/5, 307 Reviews
97% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly a
pproach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.
From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.
Latest Reviews
Sarah Thomas
Jen and Steve Davis
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 95% | £70,000 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 8 | 0 | 13 | 1 | 168 | 6 | 100 | 1 | 9 | 1 |
Address
Shelton and Lines
37 Droitwich Road, Worcester, Worcestershire
WR3 7LG
01905 616330
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 15:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- National Homes Network
- Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
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Shelton and Lines Branches (View All 2)
Images and Videos
No Branch Video found...
Dawn and the Shelton and ...
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5 Star Review
By : 'Sylvia'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £305000
Would you recommend ? : Yes
Postcode : WR8
4 Dec 2019
People found this helpful5
Dawn and the Shelton and Lines team were wonderful they sold my house in under a month, took care of all the viewings and got a better price than I expected. Dawn then found me the most perfect bungalow in a superb position. I cannot rate Dawn and the team too much for their excellent support ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
10 Dec 2019Dear Sylvia Bailiss We are so happy that you love your new bungalow and selling your previous property for such a good price was a real bonus too! Thank you for sharing your experience. All the...
Shelton and Lines have been ...
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5 Star Review
By : 'Jackie'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £203000
Would you recommend ? : No
Postcode : WR3
30 Oct 2019
People found this helpful2
Shelton and Lines have been excellent from beginning to end in the sale of Mums property. I chose them based on their location,and valuation for the property, as well as time scale. Their service, and communication with me, especially with Dawn and Kenzie have been brilliant. Nothing was too much ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
7 Nov 2019Dear Jackie Beswick Good Communication is something we take very seriously, we know it is really important to keep our clients up to speed throughout the process. Thank you for you comments. All the ...
I had a great experience in ...
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4 Star Review
By : 'Sophie'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Buyer)
Sold price : £180500
Would you recommend ? : Yes
Postcode : WR3
11 Oct 2019
People found this helpful6
I had a great experience in buying my first property with Shelton and Lines. Kat was especially great, in making sure I was kept updated were possible due to a long process taking place. When I thought I was kept in the dark between Solicitors she ensured I was okay and things were being dealt with ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
14 Oct 2019Dear Sophie Jenkins Thank you for your review, your feedback is appreciated. The reservation fee information was sent to you, however here is the link that helps explain: ...
Dawn has been very helpful ...
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5 Star Review
By : 'Edwards'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : WR10
9 Oct 2019
People found this helpful2
Dawn has been very helpful throughout our experience of buying our second property dawn has been at the end of the phone answering any queries would definitely recommend dawn and her ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
10 Oct 2019Dear Edwards Its great to see you found Dawn and the team helpful and was on hand to help. Thank you for sharing. Kind regards...
Absolutely brilliant from ...
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5 Star Review
By : 'Alan'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : WR10
7 Oct 2019
People found this helpful6
Absolutely brilliant from start to finish, Dawn and the team were attentive and very helpful. I couldn't recommend enough!! Thank you so ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
10 Oct 2019Dear Alan Fincher Thank you for taking the time to give Dawn and the team a 5 star review. Kind regards...
Don’t go anywhere ...
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5 Star Review
By : 'James'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £207000
Would you recommend ? : Yes
Postcode : WR5
10 Jul 2019
People found this helpful4
Don’t go anywhere else! Sold in less than a week! The video advertising was so professional and I think this along with their hard/relentless work did the job! Special mention to Kenzie, she really is a great Estate Agent and looked after our case so ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
23 Jul 2019Dear James Freeman Thank you for sharing, the video marketing on social media and rightmove has become really effective for our clients. Kenzie really appreciated the mention too. Kind regards...
We are very pleased we chose ...
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5 Star Review
By : 'Graham'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £169000
Would you recommend ? : Yes
Postcode : WR1
26 Jun 2019
People found this helpful5
We are very pleased we chose Shelton & Lines as our agents to sell our property. Their professionalism is outstanding. We would have no hesitation in recommending them to anyone who wants to use an estate ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
23 Jul 2019Dear Graham & Valerie It is really appreciated that you will have no hesitation in recommending our service. Thank you so much. Best regards...
SELLING. ...
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5 Star Review
By : 'VENDOR'
Branch : Malvern Office, 2 Church Walk
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WR3
10 Jun 2019
People found this helpful3
Christopher has been very helpful. The photographs of our house are very representative and not at all misleading. The video has also been produced in a very professional manner. Being a previous customer, I am very confident that with the help from Christopher and the rest of team at Shelton and ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
24 Jul 2019Dear Vendor Thank you for taking the time to share your opinion of our property marketing....
Seamless, friendly ...
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5 Star Review
By : 'Anderson'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WR5
7 Jun 2019
People found this helpful4
We found that all the team at Shelton and Lines were great, from the photographers and filmmakers, to the agents themselves. Kenzie was particularly efficient and really lovely to deal with. The sale of our property ran very smoothly, and I would certainly use them again. Thank you for all your ... Read Full Review
Comments on Agent Fees
As other agents
Comments (1)Was this helpful?:
By : Richard Shelton
23 Jul 2019Dear Anderson Thank you for mentioning Kenzie, she really does work hard and cares about her clients. All the best for the future. Thank...
Great estate ...
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5 Star Review
By : 'Ross'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Buyer)
Sold price : £230000
Would you recommend ? : Yes
Postcode : WR3
29 May 2019
People found this helpful4
Really friendly and honest estate agents they were helpful throughout and it all went really smoothly would highly recommend to ... Read Full Review
Comments on Agent Fees
Really happy with the fees.
Comments (1)Was this helpful?:
By : Richard Shelton
29 May 2019Dear Ross Styles We are delighted you are happy with our service, thank you for sharing. Wishing you all the best. Kind...
A Wonderful ...
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5 Star Review
By : 'James'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £237000
Would you recommend ? : Yes
Postcode : WR3
30 Apr 2019
People found this helpful5
Lee, Kenzie and the whole team have just helped me sell my house with very little stress and for an amazing price! From start to finish communication has been outstanding and they have always had enough time to help me with all my questions. I would highly recommend Shelton & Lines not just ... Read Full Review
Comments on Agent Fees
The fees were more than fair
Comments (1)Was this helpful?:
By : Richard Shelton
21 May 2019Dear James Thank you for sharing your experience. The sales team always strive to get the best result for our sellers. We are delighted you are happy. All the...
Excellent ...
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5 Star Review
By : 'Julie'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : WR12
8 Apr 2019
People found this helpful4
Excellent service , Dawn has supported us providing help and assistance during our recent house purchase and was genuinely pleased on the day we picked up the keys . A big thank ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
21 May 2019Dear Julie Dawn really does aim to please, she gets genuine satisfaction from helping people move to their dream new home. Thanks for sharing. Kind...
Brilliant ...
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5 Star Review
By : 'Kerry'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £174000
Would you recommend ? : Yes
Postcode : WR5
4 Apr 2019
People found this helpful4
Very pleased with the service dawn and team delivered,very professional but also very approachable and down to earth,kept me informed with everything going on ,and helped with all the legal stuff!!very quick and efficient move ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
21 May 2019Dear Kerry Thank you. Being approachable is something that isn't always carried out very well by Estate Agents, we are aware of this and always do our level best to make our clients feel...
Proffesional ...
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5 Star Review
By : 'Natalie'
Branch : Malvern Office, 2 Church Walk
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WR2
13 Mar 2019
People found this helpful6
Shelton and Lines, excellent service and i'm thrilled with our brochure and pictures they have produced for our property Christopher is a splendid guy, and very ... Read Full Review
Comments on Agent Fees
Very competitive
Comments (1)Was this helpful?:
By : Richard Shelton
21 May 2019Dear Natalie Chance, thank you for reviewing our property marketing. Christopher prides himself on his photography. We are happy for you that your property sold so quickly too! Thank you for...
Excellent ...
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5 Star Review
By : 'Elizabeth'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : WR5
9 Mar 2019
People found this helpful5
Very helpful when needed. Purchase was smooth and easy. Dawn was genuinely pleased on the day we went to collect the keys to our new ... Read Full Review
Comments on Agent Fees
N/a
Comments (1)Was this helpful?:
By : Richard Shelton
12 Mar 2019Dear Elizabeth D Thank you for sharing, we always aim for "smooth & easy." All the best....
Excellent customer ...
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5 Star Review
By : 'Nick'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £197000
Would you recommend ? : Yes
Postcode : WR1
2 Mar 2019
People found this helpful4
Five star service, could not fault Dawn and the Shelton team for their superb hard work whilst marketing and selling my apartment in a very difficult market. Dawn constantly kept me informed all the way throughout my sale. Thank you very much. Five stars for ... Read Full Review
Comments on Agent Fees
1% fee. Competitive and fair
Comments (1)Was this helpful?:
By : Richard Shelton
12 Mar 2019Dear Nick Bryant Thank you for rating your experience 5 STARS, it is very much appreciated. We all wish you the very best. Kind regards...
Excellent ...
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5 Star Review
By : 'Pticey'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WR4
22 Feb 2019
People found this helpful4
Superb service could not fault Dawn and kenzie for there work and keeping me informed all the way through my transaction thank you very much both of you 5stars for u ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Richard Shelton
26 Feb 2019Dear Pticey Its great to read your comments - thank you for sharing. Kind regards...
Excellent ...
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5 Star Review
By : 'Chris'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : WR5
13 Feb 2019
People found this helpful6
From start to finish was very good service and always helpful as we were first time buyers we had a lot of ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
26 Feb 2019Dear Chris We love helping first time buyers it an exciting time buyer your fist home. We all wish you all the happiness for the future. Best...
Professional help in a ...
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5 Star Review
By : 'Happy'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WR3
12 Feb 2019
People found this helpful7
In a difficult sale (due to the buyer) we've managed to get our property sold thanks to the professional help of Dawn and the rest of the team. We're very happy with our cooperation with them and would recommend them to ... Read Full Review
Comments (1)Was this helpful?:
By : Richard Shelton
26 Feb 2019Dear Happy Seller, We are delighted you are happy, thank you for sharing. Best...
Mixed ...
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3 Star Review
By : 'Duncan'
Branch : Worcester Office, 37 Droitwich Road
Services : Sales (As a Vendor)
Sold price : £155000
Would you recommend ? : No
Postcode : WR3
28 Jan 2019
People found this helpful7
Overall happy with the end result although I questioned the original value as it was surprisingly high. Unfortunately we had to drop the price as there had been no offers. Communication was fine to start with but then dropped off as the sale progressed so much so that nobody communicated with my ... Read Full Review
Comments on Agent Fees
For the service I feel I have overpaid slightly unfortunately.
Comments (1)Was this helpful?:
By : Richard Shelton
28 Jan 2019Dear Duncan Thank you for your feedback, it is really important to us. It is one of our values to "continuously improve & be better." We share our values on our "About Us"...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
NIN-HOUSE COMPLAINTS PROCEDURE Stage One If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint. Stage Two If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days. If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 10/25/2016, 8:33:16 AM by allAgents
