Shelton and Lines
4.9/5, 182 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a ... show more We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.
Properties for Sale in Worcester | Properties to Rent in Worcester | Shelton & Lines

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £88,000 £1,600,000
Lettings 100% 95% £395 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 88 2 65 0 6 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Latest Properties
Images & Videos

“Zoe was amazing from start to finish and really went ......”

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Dec 28,2016
Minithumbup
By: 'Sid'
Dec 28,2016
8 people found
this helpful
Zoe was amazing from start to finish and really went the extra mile for us.she was always helping us with answers to our question even replying when she was on her holiday,couldn't recommend her enough.she was always friendly,professional,went above and ...
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Comment on agent fees
Very good and fair
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Sid, Thank you for taking the time to write a review about your service with us. Zoe is very committed in providing the highest level of service. Thank you for recognising this :-) Regards Richard ...

“Emma has managed my property for a number of years, ......”

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Dec 09,2016
Minithumbup
Emma Collins
By: 'AlanB'
Dec 09,2016
5 people found
this helpful
Emma has managed my property for a number of years, and is the reason I took my business to Shelton and Lines. I absolutely trust her judgement, as she has only ever proposed practical solutions to issues as they arise and dealt with issues professionally ...
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Comment on agent fees
The fees are equivalent to other Agents fees in the area.
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Alan, Thank you for writing a review about Emma, I am delighted you find the service you receive from her to be of a high standard. Kind regards Richard ...

“I bought my house from Shelton & Lines at the end ......”

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Dec 08,2016
Minithumbup
By: 'Marcus W'
Dec 08,2016
4 people found
this helpful
I bought my house from Shelton & Lines at the end of July and found that at all times of communication Michelle was very good and quick to respond. Michelle even showed me around after work in her own time. You don't get this service from ...
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Comment on agent fees
N/A as I was buying.
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By: Richard Shelton
Dec 08, 2016
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Dear Marcus Thank you. Michelle often makes the extra effort to accommodate our clients needs. I'm glad you found our "Moving Hamper" a little extra help too. All the best Richard ...

“It has been a genuine pleasure working with Zoe and ......”

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Dec 08,2016
Minithumbup
By: 'Geoff'
Dec 08,2016
5 people found
this helpful
It has been a genuine pleasure working with Zoe and Michelle at Shelton & Lines. Every step of our purchase has been handled with professionalism and superb customer care. No enquiry was too much trouble or request a problem. I would have no hesitation in recommending ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
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Hi Geoff Excellent, thank you for sharing your experience. We are delighted you will recommend our services. I'd like to wish you every happiness in your new home. Kind regards Richard ...

“Shelton and Lines provided a very professional service and I ......”

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Dec 08,2016
Minithumbup
By: 'Pete'
Dec 08,2016
4 people found
this helpful
Shelton and Lines provided a very professional service and I would happily use them again to sell a property. Communication was prompt and I was pleased with the guidance and advice that I was given....
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By: Richard Shelton
Jan 10, 2017
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Dear Pete Thank you. I am delighted you would happily use our services again. All the very best, Richard. ...

“After twelve months with our previuos estate agents and hardly ......”

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Dec 01,2016
Minithumbup
By: 'Mike'
Dec 01,2016
5 people found
this helpful
After twelve months with our previuos estate agents and hardly any viewings, Shelton Lines found a buyer for our property within a month. Fantastic. We are now able to move on to our dream property. Many thanks to all the staff for their professional service....
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Comment on agent fees
good.
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By: Richard Shelton
Dec 01, 2016
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Hello Mike Thank you, we are very pleased we have helped you move to your dream property! All the very best Richard ...

“Fantastic experience with Zoe. She made me feel very at ......”

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Nov 30,2016
Minithumbup
By: 'Amelia'
Nov 30,2016
5 people found
this helpful
Fantastic experience with Zoe. She made me feel very at ease with asking questions. She always responded quickly and got back to me when needed. Zoe recognised that I was a first time buyer and always made time to explain phrases and the process to ...
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Comment on agent fees
NA
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By: Richard Shelton
Nov 30, 2016
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Dear Amelia Thank you very much for writing a review about Zoe. I'd like to wish you all the happiness in your very own first home! Kind regards Richard ...

“Shelton and Lines were the agent selling the house I ......”

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Nov 14,2016
Minithumbup
By: 'Nicki'
Nov 14,2016
7 people found
this helpful
Shelton and Lines were the agent selling the house I bought during the summer, the sale took longer than anyone would have anticipated but they kept me fully informed throughout the whole process. Their staff were all very helpful and professional and put up with ...
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By: Richard Shelton
Nov 16, 2016
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Thank you Nicki for taking the time to review us. It is appreciated. Best regards Richard Shelton ...

“I have had the pleasure of using Shelton and Lines ......”

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Nov 10,2016
Minithumbup
Simon Lines
By: 'Sian M'
Nov 10,2016
7 people found
this helpful
I have had the pleasure of using Shelton and Lines both whilst letting and selling my late mothers property.Both Simon and Lee were professional, courteous and friendly at all times . They and the team kept me up to date every step of the way. ...
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Comment on agent fees
very competetive
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By: Richard Shelton
Nov 16, 2016
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Thank you. We'd like to wish you all the very best for the future. Your feedback is appreciated. Best regards Richard Shelton ...

“All the staff at Shelton & Lines have been extremely proactive, ......”

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Nov 07,2016
Minithumbup
Andrew
By: 'Liz'
Nov 07,2016
6 people found
this helpful
All the staff at Shelton & Lines have been extremely proactive, helpful and efficient in particular Zoe, Andrew, Lee and Michelle. We couldn't have asked for any more. Would definitely sell with them again. Thank you to all....
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By: Richard Shelton
Nov 17, 2016
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Dear Liz, Thank you for taking the time to write your review, I am delighted that our team were "extremely proactive." All the best Kind regards Richard Shelton ...

“We found staff obliging and courteous at all times. The ......”

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Nov 04,2016
Minithumbup
Simon Lines
By: 'Phil Shearman'
Nov 04,2016
6 people found
this helpful
We found staff obliging and courteous at all times. The entire procedure of marketing, prospective purchasers' visits and admin through to the sale of the property was dealt with speedily and efficiently. We were much impressed with all aspects of the service provided...
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Comment on agent fees
We were happy with the fees levied
Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
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Dear Phil, I am pleased you were "delighted" with the service you received from our agents. I'd like to wish you all the very best for the future. Thank you Richard Shelton ...

“From our original meeting, to evaluate my mothers property, through ......”

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Nov 02,2016
Minithumbup
By: 'Denis Kelly'
Nov 02,2016
6 people found
this helpful
From our original meeting, to evaluate my mothers property, through to it's eventual sale, Lee was extremely helpful throughout the whole selling process...
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Comment on agent fees
good
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By: Richard Shelton
Nov 16, 2016
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Thank you for your feedback. Kind regards Richard Shelton ...

“Absolutely amazing, great service from start to finish very professional ......”

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Oct 27,2016
Minithumbup
By: 'Barmby'
Oct 27,2016
5 people found
this helpful
Absolutely amazing, great service from start to finish very professional can't fault anything just brilliant in every aspect from the property photos and videos to completion very understanding to our needs and requirements they really are the best estate agents...
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Comment on agent fees
Very good as its your choice on how much your fee is
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By: Richard Shelton
Oct 27, 2016
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Thank you for taking the time to post a review. I am delighted you were happy with the service you received. I wish you every happiness for the future. Regards Richard ...

“Absolutely brilliant service. Sold our house in 5 days and we ......”

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Oct 25,2016
Minithumbup
By: 'Housemover'
Oct 25,2016
6 people found
this helpful
Absolutely brilliant service. Sold our house in 5 days and we moved into our new house within 7 weeks. Loved the video that was done by the drome, everyone I spoke to commented that it was s fantastic addition to sell a house. Lee was brilliant....
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Comment on agent fees
Not the cheapest, but definately the best and we have sold a few houses in the past.
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By: Richard Shelton
Oct 25, 2016
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Thank you very much for taking the time to review the service you received from Shelton & Lines. I'd like to wish you all the happiness in your new home. ...

“We would recommend Shelton & Lines to anyone thinking of both ......”

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Oct 25,2016
Minithumbup
By: 'Paul and Debbie'
Oct 25,2016
6 people found
this helpful
We would recommend Shelton & Lines to anyone thinking of both buying or selling a property, we did both with them. We mainly dealt with Lee and Zoe however found the whole team approachable and happy to give advise or follow any concerns up for us. ...
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Comment on agent fees
Very competative.
Was this helpful? Yes
By: Richard Shelton
Oct 25, 2016
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Dear Paul & Debbie I am delighted you were pleased with the service you received from the staff at our office. The people that work in a business are the most important asset. Thank you and I'd like to wish you all the happiness for the future. ...

“Cannot fault the service. Zoe was relaxed and allowed me ......”

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Jul 25,2016
Minithumbup
By: 'Nick'
Jul 25,2016
6 people found
this helpful
Cannot fault the service. Zoe was relaxed and allowed me the time to make decisions which I really appreciated. I didn't feel any pressure at all. All communication with the agent were prompt and professional. I was not left waiting for a reply at all. ...
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Comment on agent fees
Seemed competitive considering the level of service received
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By: Richard Shelton
Nov 16, 2016
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Dear Nick. Thank you. I'm sure Zoe will be pleased to see your feedback.All the best. Kind regards Richard Shelton ...

“Excellent service both professional and friendly. Always at the end ......”

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Jul 10,2016
Minithumbup
By: 'Victoria'
Jul 10,2016
6 people found
this helpful
Excellent service both professional and friendly. Always at the end of a phone and really couldn't ask for anything more. Thank you so much for selling our house quickly and efficiently. Would highly recommend and would definitely use again in the future (however have absolutely ...
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Comment on agent fees
Obviously more than an online agent however you get what you pay for! Well worth the money for a stress free sale!
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By: Richard Shelton
Nov 17, 2016
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Dear Victoria Thank you for your review, it is always our aim to sell houses "quickly and efficiently." I'm glad you were pleased with your experience. Thanks again Richard Shelton ...

“Really happy with the service recieved. Kept informed of viewings, ......”

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May 23,2016
Minithumbup
By: 'L&J'
May 23,2016
6 people found
this helpful
Really happy with the service recieved. Kept informed of viewings, feedback and comments. Felt as though the property was always well advertised and kept fresh....
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Comment on agent fees
There may be less expensive ways to try and sell, but we felt that we recieved value for money.
Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
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Dear L&J Thank you. I'm very pleased you were happy with your selling experience with us. All the best Richard Shelton ...

“I have had a great experience which is usually unheard ......”

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May 21,2016
Minithumbup
By: 'Jo'
May 21,2016
8 people found
this helpful
I have had a great experience which is usually unheard of buying a house and Zoe was a star. Kept me updated, was very helpful and friendly. I thank you...
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By: Richard Shelton
Nov 17, 2016
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Dear Jo Thank you. I am pleased you were surprised by your experience of an estate agent! Appreciated. Thank you Richard Shelton ...

“Professional and personal service from Shelton and Lines, who sold ......”

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Apr 15,2016
Minithumbup
By: 'Jodeano'
Apr 15,2016
8 people found
this helpful
Professional and personal service from Shelton and Lines, who sold my house this month. All viewings were done by the agents so I could just sit back and relax. Being a dog owner too my lively staffy was never a problem to them. If you ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Nov 19, 2016
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Dear Jodeano We are all dog lovers here! Thank you for recommending us. All the best Kind regards Richard Shelton ...

“I purchased a flat through Shelton an Lines recently. They ......”

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Apr 04,2016
Minithumbup
By: 'Jackie'
Apr 04,2016
6 people found
this helpful
I purchased a flat through Shelton an Lines recently. They were very helpful throughout my purchase, always prompt and happy to answer any queries that I had....
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By: Richard Shelton
Nov 19, 2016
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Dear Jackie Thank you for your comments, I'm pleased you found our staff helpful. All the very best Richard Shelton ...

“Service was polite and effective. I was kept reasonably informed ......”

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Mar 24,2016
Minithumbup
By: 'Lee Francis'
Mar 24,2016
7 people found
this helpful
Service was polite and effective. I was kept reasonably informed of progress and had no problems in completing the sale in a timely manner....
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Comment on agent fees
Good market value
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“From the start to finish of this sale transaction the ......”

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Mar 23,2016
Minithumbup
By: 'Simon'
Mar 23,2016
6 people found
this helpful
From the start to finish of this sale transaction the process was made as comfortable as is possible, with Lee's experience and sound advice along with regular updates we were most impressed with the whole package....
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Comment on agent fees
Totally competitive market fees, Very good.
Was this helpful? Yes
By: Richard Shelton
Mar 23, 2016
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Dear Simon, Thank you for our review, we will do our level best to keep up the good work and keep improving our customers experience. ...

“It shouldn't be a rare thing to find an estate ......”

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Mar 04,2016
Minithumbup
By: 'Nico H'
Mar 04,2016
7 people found
this helpful
It shouldn't be a rare thing to find an estate agency that actually goes the extra distance to help a sale go through, but it is. Shelton & Lines is one of a very few that genuinely work hard to support the sale of your property. ...
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By: Richard Shelton
Nov 16, 2016
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Hi Nico, Thank you for your feedback. We always do our very best to help people who either sell or buy through us, going the extra mile is is something we strive to do. Thanks again, all the best Richard shelton ...

“Lee came round to value the house and explain to ......”

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Dec 21,2015
Minithumbup
By: 'Paul allsopp'
Dec 21,2015
7 people found
this helpful
Lee came round to value the house and explain to us what they were going to do.he was very helpful throughout. Zoe handled our potential vendors and did our viewings for us.she kept us in touch throughout by giving us feedback from the ...
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Comment on agent fees
Fees were very reasonable
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By: r.shelton
Jan 29, 2016
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Dear Mr Allsop, I am delighted you were happy and wouldn't hesitate to use our services again. Thank you for taking the time to share with others your experience. ...

“Zoe was extremely efficient and very good at chasing people ......”

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Dec 21,2015
Minithumbup
By: 'Christine Hawkes'
Dec 21,2015
7 people found
this helpful
Zoe was extremely efficient and very good at chasing people up. She did a great job and would highly recommend her. We had two tenanted houses to sell and live a long way from Worcester, so Zoe really helped with all the things I either ...
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By: Richard Shelton
Nov 19, 2016
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Dear Christine I'm pleased you found Zoe's service very good. Thank you for your review. Best regards Richard Shelton ...

“All the staff were really helpful and kind.returned telephone ......”

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Dec 21,2015
Minithumbup
By: 'H guest'
Dec 21,2015
6 people found
this helpful
All the staff were really helpful and kind.returned telephone calls promptly.lee was very honest about our property and the value it would achieve.all viewings were undertaken by Zoe or lee.any problems lee sorted out quickly.also both lee and Zoe had ...
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“Having had my property up for sale for over a ......”

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Aug 24,2015
Minithumbup
By: 'Nicki'
Aug 24,2015
4 people found
this helpful
Having had my property up for sale for over a year and numerous sales falling through, i asked Lee to take a look. He advised me on what to do to the property in order to achieve the best price. I took the property off ...
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By: r.shelton
Aug 24, 2015
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Dear Nicky, Thank you very much for taking the time to write a review of our service. We would like to wish you all the happiness in your new home. ...

“We had lots feed back really profeaaioal service. The staff ......”

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Jul 23,2015
Minithumbup
Simon Lines
By: 'Rose Waterhouse'
Jul 23,2015
6 people found
this helpful
We had lots feed back really profeaaioal service. The staff were always helpful and polite fhe office is very professional....
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Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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