Shelton and Lines
4.9/5, 204 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a ... show more We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £88,000 £1,600,000
Lettings 100% 95% £395 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 102 3 71 0 6 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Images & Videos

“Buying a new house is stressful and something you do ......”

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Jun 02,2017
Minithumbup
By: 'Russell'
Jun 02,2017
9 people found
this helpful
Buying a new house is stressful and something you do everyday... but Zoe made the whole process a pleasure. Highly recommend....
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Was this helpful? Yes
By: Richard Shelton
Jun 26, 2017
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Dear Russell Thank you for your comments. Zoe is really pleased that you felt the process was a pleasure. Kind regards Richard ...

“Friendly staff that were always willing to help. Was very ......”

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May 28,2017
Minithumbup
By: 'Emily and Matt'
May 28,2017
7 people found
this helpful
Friendly staff that were always willing to help. Was very comfortable with the staff in representing and selling our property. Staff did a lot to try and help find our ideal property....
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Comment on agent fees
Good!
Was this helpful? Yes
By: Richard Shelton
Jun 26, 2017
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Dear Emily & Matt Great to hear that you were comfortable with our staff. It gives us all pleasure to help people find their ideal home too. Thank you for writing a review. Kind regards Richard ...

“I purchased my property through Shelton and Lines with Michelle ......”

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May 26,2017
Minithumbup
By: 'Kerry Jones'
May 26,2017
8 people found
this helpful
I purchased my property through Shelton and Lines with Michelle overseeing the process from start to finish. I think I got lucky with purchasing my first home and the process being relatively stress free. Michelle returned all my calls/emails and set up a couple ...
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Was this helpful? Yes
By: Richard Shelton
Jun 24, 2017
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Dear Kerry, Thank you for sharing your experience, I'm very pleased to hear your purchase was stress free! Kind regards Richard ...

“I purchased a buy-to-let house through Shelton and Lines and ......”

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May 24,2017
Minithumbup
By: 'Chris'
May 24,2017
7 people found
this helpful
I purchased a buy-to-let house through Shelton and Lines and found them very helpful during the process. The vendor was hopeless but Lee and his team definitely went above and beyond normal expectations to ensure the sale completed, sorting things that one would normally expect ...
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Was this helpful? Yes
By: Richard Shelton
May 24, 2017
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Dear Chris Thank you, we are really pleased you would "definitely recommend Shelton & Lines" Kind regards Richard ...

“Both Zoe and Lee were very informative, pragmatic, honest, realistic ......”

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May 24,2017
Minithumbup
By: 'Rachel Bennett'
May 24,2017
7 people found
this helpful
Both Zoe and Lee were very informative, pragmatic, honest, realistic and efficient. From a buyers perspective I knew where I stood when my offer was first made. Nice touches were a welcome hamper box and when I arrived to move in, the 'For Sale' sign ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Richard Shelton
Jun 24, 2017
View all comments (1)
Dear Rachel Bennett Thank you very much, your comments really are appreciated. First class! Wow! We will continue to do our very best. Kind regards Richard ...

“Lee Francis carried out the initial valuation, having thoroughly researched ......”

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May 24,2017
Minithumbup
By: 'Ruth Haines'
May 24,2017
8 people found
this helpful
Lee Francis carried out the initial valuation, having thoroughly researched the market. Lee knew the market extremely well and could translate this into a most effective way to market our particular property. He was very easy to talk to. Zoe Etheridge and Lee Francis were ...
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Comment on agent fees
The fee structure is excellent and very competitive but also provides flexibility to provide an additional sum to reflect what we have found is a very efficient and effective organisation if you wish to do so.
Was this helpful? Yes
By: Richard Shelton
Jun 22, 2017
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Dear Ruth Haines Thank you for taking the time to write a review about the experience you received from us - particularly from Lee & Zoe. It means a lot to all of us and keeps us motivated to continue improving our customers experience. Thank you for the FIVE star rating! All the best Kind regards Richard ...

“All the staff, but particularly Zoe and Michelle, dealt with ......”

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May 23,2017
Minithumbup
By: 'Marian'
May 23,2017
6 people found
this helpful
All the staff, but particularly Zoe and Michelle, dealt with the sale of my house in a thoroughly professional manner. The particulars circulated were extremely polished and accurate. I would not hesitate to recommend Shelton and Lines to other prospective house vendors and purchasers. Thank ...
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Comment on agent fees
In line with other agencies and they worked hard on my behalf.
Was this helpful? Yes
By: Richard Shelton
Jun 22, 2017
View all comments (1)
Dear Marian Thank you for taking the time out to review us. Comments like this really do help motivate us and focus on improving areas of our business too. All the best Richard ...

“We were impressed with Michelle's communication throughout the whole process ......”

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Apr 19,2017
Minithumbup
By: 'JEHandley'
Apr 19,2017
7 people found
this helpful
We were impressed with Michelle's communication throughout the whole process of buying our home and she went out of her way and in her own time to do additional viewings with us, which we really appreciated. Thanks for being so helpful Michelle...
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Was this helpful? Yes
By: Richard Shelton
Apr 21, 2017
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Dear JEHandley Thank you for your feedback, it is appreciated that you have recognised Michelle's commitment to customer service. We wish you every happiness in your new home. Richard ...

“Just outstanding! From start to finish the team at Shelton ......”

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Apr 11,2017
Minithumbup
By: 'Pinky and Vicky'
Apr 11,2017
8 people found
this helpful
Just outstanding! From start to finish the team at Shelton and Lines were fantastic! At all times we were made to feel supported and valued. Zoe bent over backwards to facilitate the initial viewing and everything beyond. My wife and I now have our foot ...
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Was this helpful? Yes
By: Richard Shelton
Apr 12, 2017
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Dear Mr & Mrs Pincott Thank you for taking the time to review us. We all here, wish you every happiness in your new home. Kind regards Richard ...

“I recently approached Shelton & Lines as they were marketing a ......”

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Mar 13,2017
Minithumbup
By: 'CBJ'
Mar 13,2017
9 people found
this helpful
I recently approached Shelton & Lines as they were marketing a property that interested me. From answering my initial questions, arranging a viewing (I was not based in the local area), making an offer, and following up on other issues, nothing was ever too much trouble ...
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Comment on agent fees
N/A as I was the buyer.
Was this helpful? Yes
By: Richard Shelton
Mar 17, 2017
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Dear CBJ Thank you. Receiving feedback like this motivates us all to continue improving our customer's experience with us. Much appreciated. I'd like to wish you every happiness in your new apartment. Kind regards Richard ...

“I would just like to thank both Natalie and Emma ......”

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Mar 13,2017
Minithumbup
Emma Collins
By: 'Ben'
Mar 13,2017
7 people found
this helpful
I would just like to thank both Natalie and Emma for the fantastic service and support they have given myself over the past year. I could not have asked for a better quality of service and even though i am overseas i have absolute confidence ...
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Was this helpful? Yes
By: Richard Shelton
Mar 13, 2017
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Dear Ben, Thank you, we are very pleased you find the level of service from a landlords prospective - "fantastic." Natalie & Emma both do their upmost to deliver the highest level of service. Kind regards Richard ...

“Lee and Zoe were instructed by our family to market ......”

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Mar 03,2017
Minithumbup
By: 'Colleen'
Mar 03,2017
8 people found
this helpful
Lee and Zoe were instructed by our family to market our late mother's property. As Executor of my late mother's estate it was down to me to make contact with Lee and Zoe and I found them to be extremely helpful and obliging, willing to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2017
View all comments (1)
Dear Colleen Thank you for using our services, I am delighted that Lee & Zoe were willing to "go out their way" to make your selling experience as stress free as possible. Kind regards Richard ...

“Amazing service throughout the process. Michelle was always available if ......”

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Feb 24,2017
Minithumbup
By: 'Jordan'
Feb 24,2017
9 people found
this helpful
Amazing service throughout the process. Michelle was always available if we needed to know anything. I Would highly recommend this agent...
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Was this helpful? Yes
By: Richard Shelton
Feb 27, 2017
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Hi Jordan I am delighted you found Michelle "amazing" Thank you, all the very best Richard ...

“Lee and Zoe were on hand at a moments notice ......”

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Feb 23,2017
Minithumbup
By: 'Adam'
Feb 23,2017
8 people found
this helpful
Lee and Zoe were on hand at a moments notice with an abundance of support and helpful advice throughout the whole experience. Their local and business knowledge made the entire process a breeze and flawless. The package that they put together to advertise the house ...
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Comment on agent fees
very flexible and affordable
Was this helpful? Yes
By: Richard Shelton
Feb 28, 2017
View all comments (1)
Dear Adam, Thank you for taking the time to review your experience with us and particularly Lee & Zoe. They are both very pleased you are happy with our service and delighted you would come back to us again. I'd like to wish you the best in your new home. Kind regards Richard ...

“Very helpful, understanding and accommodating ladies, so far my experience ......”

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Feb 07,2017
Minithumbup
Emma Collins
By: 'LisaMarkland'
Feb 07,2017
7 people found
this helpful
Very helpful, understanding and accommodating ladies, so far my experience with them has been a pleasure. The service has been swift and accurate. I feel confident that my tenancy will pass without issue. Thank you !...
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Comment on agent fees
A little high but you get what you pay for
Was this helpful? Yes
By: Richard Shelton
Feb 07, 2017
View all comments (1)
Hi Lisa Thank you for your comments, great to hear you we have been swift & accurate..! Kind regards Richard ...

“I have viewed approx 12 properties with various agents and I ......”

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Feb 04,2017
Minithumbup
By: 'Sam E'
Feb 04,2017
7 people found
this helpful
I have viewed approx 12 properties with various agents and I found Natalie to be highly professional, friendly but most importantly her excellent communication skills and prompt responses surpassed my experiences with other agents. I have found the speed of service/response very reassuring and I ...
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Comment on agent fees
Comparative to other agents
Was this helpful? Yes
By: Richard Shelton
Feb 04, 2017
View all comments (1)
Dear Sam, Thank you for your review, Natalie always gives 100% and I am thrilled you have reconsidered this. The property on London Road is lovely and I'm sure you will be very happy there. Kind regards Richard ...

“I thoroughly recommend Shelton and Lines Estate Agents. Michelle and ......”

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Jan 19,2017
Minithumbup
By: 'Colin Apps'
Jan 19,2017
7 people found
this helpful
I thoroughly recommend Shelton and Lines Estate Agents. Michelle and Lee provided excellent advice and support from start to finish. The marketing was impressive and service was great. Unlike some other agents they were never pushy or overbearing when trying to secure our business, just ...
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Comment on agent fees
Fees are very competitive for the excellent service provided.
Was this helpful? Yes
By: Richard Shelton
Jan 19, 2017
View all comments (1)
Dear Mr Apps, Thank you for taking the time to write a review. I am delighted that you would definitely use of services again :-)) All the very best Best regards Richard ...

“Michelle was excellent from the moment we waked through the ......”

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Jan 10,2017
Minithumbup
By: 'Sam Harper'
Jan 10,2017
8 people found
this helpful
Michelle was excellent from the moment we waked through the door to view our new home, to the moment she handed over the keys to us. Was quick to provide all necessary information at all times, incredibly helpful and informative. Very impressed....
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Sam Thank you for taking the time to write a review about your experience with Michelle. Great to hear - thank you! ...

“My whole experience with Shelton and Lines Estate Agents was ......”

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Jan 10,2017
Minithumbup
By: 'Helen B'
Jan 10,2017
8 people found
this helpful
My whole experience with Shelton and Lines Estate Agents was excellent from beginning to end. Richard was extremely knowledgeable when he valued my home and prepared it ready for market. I achieved very close to the asking price. When the viewings began Michelle and Zoe ...
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Comment on agent fees
The fees paid reflected the excellent service provided.
Was this helpful? Yes
By: Richard
Jan 10, 2017
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Dear Helen, Thank you very much. I'd like to wish you all the very best. Thank you using us to sell your home :-)) ...

“Natalie was always very helpful & understanding. She Handled my enquires ......”

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Dec 29,2016
Minithumbup
By: 'CraigB'
Dec 29,2016
10 people found
this helpful
Natalie was always very helpful & understanding. She Handled my enquires with great sensitivity & efficiency. I would recommend Shelton & lines when it comes to renting property....
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Was this helpful? Yes
By: Richard Shelton
Jan 18, 2017
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Dear Craig Thank you for recommending us, its great to hear that Natalie is so helpful and efficient! Kind regards Richard ...

“Zoe was amazing from start to finish and really went ......”

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Dec 28,2016
Minithumbup
By: 'Sid'
Dec 28,2016
8 people found
this helpful
Zoe was amazing from start to finish and really went the extra mile for us.she was always helping us with answers to our question even replying when she was on her holiday,couldn't recommend her enough.she was always friendly,professional,went above and ...
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Comment on agent fees
Very good and fair
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Sid, Thank you for taking the time to write a review about your service with us. Zoe is very committed in providing the highest level of service. Thank you for recognising this :-) Regards Richard ...

“Zoe was a fantastic agent from start to finish I ......”

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Dec 09,2016
Minithumbup
By: 'Nick'
Dec 09,2016
9 people found
this helpful
Zoe was a fantastic agent from start to finish I literally cant compliment her enough. Having worked in estate agency before I know what good looks like and Zoe is the epitome of this. Zoe made herself available for all viewings at my convience to ...
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Nick Thank you. It is excellent to hear that the service you received from Zoe is "refreshing" and that you can't recommend us enough. Thanks again Richard ...

“Emma has managed my property for a number of years, ......”

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Dec 09,2016
Minithumbup
Emma Collins
By: 'AlanB'
Dec 09,2016
5 people found
this helpful
Emma has managed my property for a number of years, and is the reason I took my business to Shelton and Lines. I absolutely trust her judgement, as she has only ever proposed practical solutions to issues as they arise and dealt with issues professionally ...
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Comment on agent fees
The fees are equivalent to other Agents fees in the area.
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Alan, Thank you for writing a review about Emma, I am delighted you find the service you receive from her to be of a high standard. Kind regards Richard ...

“I bought my house from Shelton & Lines at the end ......”

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Dec 08,2016
Minithumbup
By: 'Marcus W'
Dec 08,2016
4 people found
this helpful
I bought my house from Shelton & Lines at the end of July and found that at all times of communication Michelle was very good and quick to respond. Michelle even showed me around after work in her own time. You don't get this service from ...
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Comment on agent fees
N/A as I was buying.
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
View all comments (1)
Dear Marcus Thank you. Michelle often makes the extra effort to accommodate our clients needs. I'm glad you found our "Moving Hamper" a little extra help too. All the best Richard ...

“It has been a genuine pleasure working with Zoe and ......”

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Dec 08,2016
Minithumbup
By: 'Geoff'
Dec 08,2016
5 people found
this helpful
It has been a genuine pleasure working with Zoe and Michelle at Shelton & Lines. Every step of our purchase has been handled with professionalism and superb customer care. No enquiry was too much trouble or request a problem. I would have no hesitation in recommending ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
View all comments (1)
Hi Geoff Excellent, thank you for sharing your experience. We are delighted you will recommend our services. I'd like to wish you every happiness in your new home. Kind regards Richard ...

“Shelton and Lines provided a very professional service and I ......”

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Dec 08,2016
Minithumbup
By: 'Pete'
Dec 08,2016
4 people found
this helpful
Shelton and Lines provided a very professional service and I would happily use them again to sell a property. Communication was prompt and I was pleased with the guidance and advice that I was given....
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By: Richard Shelton
Jan 10, 2017
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Dear Pete Thank you. I am delighted you would happily use our services again. All the very best, Richard. ...

“After twelve months with our previuos estate agents and hardly ......”

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Dec 01,2016
Minithumbup
By: 'Mike'
Dec 01,2016
5 people found
this helpful
After twelve months with our previuos estate agents and hardly any viewings, Shelton Lines found a buyer for our property within a month. Fantastic. We are now able to move on to our dream property. Many thanks to all the staff for their professional service....
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Comment on agent fees
good.
Was this helpful? Yes
By: Richard Shelton
Dec 01, 2016
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Hello Mike Thank you, we are very pleased we have helped you move to your dream property! All the very best Richard ...

“Fantastic experience with Zoe. She made me feel very at ......”

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Nov 30,2016
Minithumbup
By: 'Amelia'
Nov 30,2016
5 people found
this helpful
Fantastic experience with Zoe. She made me feel very at ease with asking questions. She always responded quickly and got back to me when needed. Zoe recognised that I was a first time buyer and always made time to explain phrases and the process to ...
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Comment on agent fees
NA
Was this helpful? Yes
By: Richard Shelton
Nov 30, 2016
View all comments (1)
Dear Amelia Thank you very much for writing a review about Zoe. I'd like to wish you all the happiness in your very own first home! Kind regards Richard ...

“Shelton and Lines were the agent selling the house I ......”

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Nov 14,2016
Minithumbup
By: 'Nicki'
Nov 14,2016
7 people found
this helpful
Shelton and Lines were the agent selling the house I bought during the summer, the sale took longer than anyone would have anticipated but they kept me fully informed throughout the whole process. Their staff were all very helpful and professional and put up with ...
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By: Richard Shelton
Nov 16, 2016
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Thank you Nicki for taking the time to review us. It is appreciated. Best regards Richard Shelton ...

“I have had the pleasure of using Shelton and Lines ......”

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Nov 10,2016
Minithumbup
Simon Lines
By: 'Sian M'
Nov 10,2016
7 people found
this helpful
I have had the pleasure of using Shelton and Lines both whilst letting and selling my late mothers property.Both Simon and Lee were professional, courteous and friendly at all times . They and the team kept me up to date every step of the way. ...
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Comment on agent fees
very competetive
Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Thank you. We'd like to wish you all the very best for the future. Your feedback is appreciated. Best regards Richard Shelton ...

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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Shelton and Lines