Shelton and Lines
4.9/5, 185 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a ... show more We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.
Properties for Sale in Worcester | Properties to Rent in Worcester | Shelton & Lines

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £88,000 £1,600,000
Lettings 100% 95% £395 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 89 2 67 0 6 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Latest Properties
Images & Videos

“I can't praise this company enough for the professionalism and ......”

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Jan 03,2018
Minithumbup
Emma Collins
By: 'Leanne'
Jan 03,2018
8 people found
this helpful
I can't praise this company enough for the professionalism and organisation of my recent house move. Nothing too much trouble and very quick and efficient with everything. I would recommend to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Leanne We are constantly looking at ways to improve our clients experience. We aim for nothing being too much trouble for everyone. Thank you. Kind regards Richard ...

“Zoe and the team were fantastic during our purchase! Very ......”

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Jan 03,2018
Minithumbup
By: 'Mackenzie'
Jan 03,2018
9 people found
this helpful
Zoe and the team were fantastic during our purchase! Very helpful and willing to go the extra mile, makes it a lot less stressful!!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Mackenzie We are very focused on making our customers experience as easy as possible! Thank you for sharing your experience. Best regards Richard ...

“Zoe was very helpful and knowledgeable arranging viewings and assisting ......”

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Jan 03,2018
Minithumbup
By: 'Picks'
Jan 03,2018
9 people found
this helpful
Zoe was very helpful and knowledgeable arranging viewings and assisting with the negotiating of our purchase as were the rest of her colleagues at Shelton and Lines....
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Comment on agent fees
Purchaser
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Picks Thank you for taking the time to review your experience with us. All the best, Kind regards Richard ...

“Recently bought in St Wulstans Cresent and my experience couldn't ......”

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Jan 02,2018
Minithumbup
Dawn Hancox
By: 'Jan'
Jan 02,2018
7 people found
this helpful
Recently bought in St Wulstans Cresent and my experience couldn't have been any better. Fantastic support from Dawn and Lee in the office. Really appreciated guys, Merry Christmas!...
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Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Jan Great to hear your experience couldn't have been better! Thank you for sharing your experience with others. kind regards Richard ...

“The process of purchasing the property was very drawn out ......”

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Jan 02,2018
Minithumbup
By: 'Ian M'
Jan 02,2018
8 people found
this helpful
The process of purchasing the property was very drawn out and throughout Zoe showed a high level of professionalism in both dealing with me as the buyer and also the seller as it was touch and go whether it would go through. Her patience and ...
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Comment on agent fees
N/A I was a buyer
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Ian M Thank you for your comments. Zoe is delighted you have recommended her. I'd like to wish you all the best in your new home. Kind regards Richard ...

“The process of buying our house with shelton and lines ......”

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Dec 21,2017
Minithumbup
By: 'Mr Spencer Burton'
Dec 21,2017
8 people found
this helpful
The process of buying our house with shelton and lines was perfect. Zoe was an easy phone call or email away at all times and always replied within 24 hours. Very professional yet friendly service which meant we moved into our home extremely quickly. Would highly ...
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Comment on agent fees
Very good value for money.
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Spencer Burton Our aim is to make sometimes a challenging process "perfect." Thank you for recognising this and sharing with others. All the best Richard ...

“I would like to say a big thank you to ......”

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Dec 12,2017
Minithumbup
Emma Collins
By: 'Sue'
Dec 12,2017
9 people found
this helpful
I would like to say a big thank you to you both for making my first renting experience so easy during a very stressful period in my life. You were helpful, informative and both professional and friendly. Excellent service....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Sue Moving home can be stressful and our team are aware of this, they do their level best to make your experience as pleasant as possible. Thank you for your review. Kind regards Richard ...

“We were very impressed with Dawn's knowledge and professionalism. She ......”

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Dec 12,2017
Minithumbup
Dawn Hancox
By: 'Tan'
Dec 12,2017
9 people found
this helpful
We were very impressed with Dawn's knowledge and professionalism. She kept us informed with all appointments and replied to any emails very quickly. Incredibly down to earth and easy to work with. Lee was very accommodating and thorough with the house particulars and we were ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Tan Lee & Dawn are both very conscientious and do their very best to put our clients first. Thank you for sharing your experience as a seller. Best regards Richard ...

“Just want to say thank you for making the rental ......”

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Dec 12,2017
Minithumbup
Emma Collins
By: 'Anna Pugh'
Dec 12,2017
7 people found
this helpful
Just want to say thank you for making the rental process seamless and very straight forward. I will definitely recommend you both for offering a quality customer service throughout. Have a lovely Christmas. Kind regards Anna Pugh...
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Comment on agent fees
Standard
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Anna Pugh Michelle & Emma always do their very best to ensure the rental process is as seamless as possible. Thank you for sharing. Best regards Richard ...

“This was my first time buying a house and dawn ......”

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Dec 11,2017
Minithumbup
Dawn Hancox
By: 'Michael'
Dec 11,2017
7 people found
this helpful
This was my first time buying a house and dawn could not have been more helpful. She kept me informed at all stages and made the final process more stress free. The box i recieved when collecting the keys was great too....
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By: Richard Shelton
Dec 15, 2017
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Dear Michael We do a lot to help people withe the buying and selling process, particularly first time buyers. I am pleased you liked your "Moving Hamper." All the best Richard ...

“As a first time buyer and had been looking for ......”

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Dec 11,2017
Minithumbup
By: 'James Alan'
Dec 11,2017
6 people found
this helpful
As a first time buyer and had been looking for my first apartment we had lots of experience of viewing properties with most agents within Worcester.  I have to say we found the service with Shelton and Lines considerably better than our experience of most ...
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By: Richard Shelton
Dec 15, 2017
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Dear James Alan I am delighted to read that you can see our service is all about helping clients and never being pushy. It is really important to us to put our clients needs first. Thank you for sharing your experience. Kind regards Richard ...

“My boyfriend and I rented our first place via Shelton ......”

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Dec 11,2017
Minithumbup
Emma Collins
By: 'Lucy Page'
Dec 11,2017
6 people found
this helpful
My boyfriend and I rented our first place via Shelton and lines we they couldn't have been more accommodating for us both. Everything was explained clearly from the start in terms of fees and referencing. When we moved in we did find a few issues ...
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By: Richard Shelton
Dec 15, 2017
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Dear Lucy Thank you for sharing your experience as a tenant with Shelton & Lines. Best regards Richard ...

“We recently bought a property from Shelton and Lines and ......”

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Dec 06,2017
Minithumbup
By: 'Rachel R'
Dec 06,2017
5 people found
this helpful
We recently bought a property from Shelton and Lines and found both Zoe and Lee to be helpful and professional throughout. Thanks very much....
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Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
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Dear Rachel R Thank you for sharing your experience. Its much appreciated. Kind regards Richard ...

“S&L and in particular Emma Collins made my first ......”

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Dec 04,2017
Minithumbdown
Emma Collins
By: 'thankgodimoutofthere'
Dec 04,2017
5 people found
this helpful
S&L and in particular Emma Collins made my first experience of being a tenant practically unbearable. The owner of the property I rented felt it was acceptable not to spend any money on the property so most of it was downright shabby and the ...
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Comment on agent fees
They are on the high side but then so are many other agents
Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
View all comments (1)
Dear thankgodimoutofthere, Thank you for taking the time to review us on AllAgents – we are genuinely sorry that your experience was not as you would expect from a leading professional independent Letting Agent. Best regards Richard ...

“Everything went as smoothly and quickly as possible when it ......”

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Nov 21,2017
Minithumbup
Dawn Hancox
Dawn Hancox
By: 'MJ'
Nov 21,2017
8 people found
this helpful
Everything went as smoothly and quickly as possible when it comes to a house sale and I'm sure Dawn was responsible for a lot of that 🙂...
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By: Richard Shelton
Dec 13, 2017
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Dear MJ We are very pleased Dawn made your purchase run smoothly and quickly. Thank you Best regards Richard ...

“Zoe has be absolutely fantastic throughout the whole sale of ......”

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Nov 13,2017
Minithumbup
By: 'Catherine Williams'
Nov 13,2017
9 people found
this helpful
Zoe has be absolutely fantastic throughout the whole sale of my property, she couldn't have done more, moreover she has gone over an above any expectations I had. Thank you so much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
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Dear Catherine Williams I am delighted you feel the service from Zoe went above your expectations. Best regards Richard ...

“Efficient, knowledgeable and very professional. Dawn's clear understanding of both ......”

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Nov 12,2017
Minithumbup
Dawn Hancox
By: 'TM'
Nov 12,2017
9 people found
this helpful
Efficient, knowledgeable and very professional. Dawn's clear understanding of both the general market and the local property activity ensured a very swift sale of the flat. While there may seem to be a popular lure of 'DIY' sales, I cannot stress how simple Dawn made ...
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Comment on agent fees
Excellent for the level of service.
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
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Dear TM Thank you for reviewing the service you experienced with us and in particular Dawn. Kind regards Richard ...

“Zoe was our primary contact for sale of our house. ......”

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Nov 07,2017
Minithumbup
By: 'Paul'
Nov 07,2017
9 people found
this helpful
Zoe was our primary contact for sale of our house. She arranged all aspects of viewings and made the process as simple and undisripive as possible for us. She provided useful advice on whether to accept offers, and then acted as an invaluable intermediary with ...
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Comment on agent fees
This agent suggests payment of between 1 and 2% of sale price. As our sale had been so quick we offered 1% which was accepted without quibble.
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
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Dear Paul Thank you for taking the time to review your service from S&L. I am pleased you have experienced the extra value a good estate agent such as Zoe offers. All the best Richard ...

“Impressed from start to finish with the service we received ......”

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Oct 23,2017
Minithumbup
By: 'DF and TF'
Oct 23,2017
10 people found
this helpful
Impressed from start to finish with the service we received from Shelton and Lines. Lee and Michelle dealt with the sale of our property in a professional and courteous manner. Lee had to work closely with our buyers to resolve survey issues and kept the ...
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Comment on agent fees
Comparable with other agents
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
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Dear DF & TF Michelle & Lee are delighted with your comments, they are both always very busy and do their level best to return all calls promptly. Thank you for recommending us. Kind regards Richard ...

“Really helpful, quick to respond to queries & on the ball ......”

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Oct 13,2017
Minithumbup
By: 'C.L.'
Oct 13,2017
9 people found
this helpful
Really helpful, quick to respond to queries & on the ball with the progress of the sale which I really appreciated. Viewings were managed really well & email notifications were a great way to keep track of things....
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Comment on agent fees
Fees were between 1-2% & were up to the seller to decide. It was good to be able to be flexible in line with the sale price & service.
Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
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Dear C.J Thank you for sharing your experience of selling through Shelton & Lines. Kind regards Richard ...

“Friendly and very helpful . Zoe made our stressful move a ......”

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Oct 11,2017
Minithumbup
By: 'Tracey Sampson'
Oct 11,2017
9 people found
this helpful
Friendly and very helpful . Zoe made our stressful move a lot easier just knowing that help was always available to us ....
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By: Richard Shelton
Oct 20, 2017
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Dear Tracey I am delighted Zoe was able to ease the pressure of moving house. Thank you for sharing this. Kind regards Richard ...

“We have just purchased our first home from Shelton and ......”

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Oct 11,2017
Minithumbup
By: 'Jessica Jordan'
Oct 11,2017
8 people found
this helpful
We have just purchased our first home from Shelton and Lines and our experience has been brilliant. The Estate agent dealing with the house we have bought was Zoe and she has been amazing! From our first viewing up until exchange she has kept us ...
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Comment on agent fees
We are buyers so cannot comment
Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
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Dear Jessica Thank you for taking the time to share your experience. I am very happy to read that your experience with Shelton & Lines and particularly Zoe was "brilliant." All the best, Kind regards Richard ...

“Zoe & Lee found us our dream home. The process from ......”

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Oct 05,2017
Minithumbup
By: 'Emma V'
Oct 05,2017
8 people found
this helpful
Zoe & Lee found us our dream home. The process from start to finish, selling and buying was made stress free by them both. They are exceptional at their job. I actually couldn't recommend them enough. Thank you for everything you did for us. We are ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Oct 09, 2017
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Dear Emma V I am delighted you have found your dream home! Thank you for sharing your experience. Best regards Richard ...

“We are delighted to highly recommend this company, especially Zoe. ......”

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Sep 29,2017
Minithumbup
By: 'Delighted with this company'
Sep 29,2017
8 people found
this helpful
We are delighted to highly recommend this company, especially Zoe. Our house was sold even before it got on to the market. Zoe already had 3 prospective buyers and the gentleman working in the garden was so impressed he told us he wished he'd known about ...
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Comment on agent fees
Excellent.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
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Hi - thank you very much for your positive feedback it is very much appreciated. Regards Richard ...

“Never having been involved with Estate Agents but needing to ......”

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Sep 20,2017
Minithumbup
By: 'Frank.'
Sep 20,2017
10 people found
this helpful
Never having been involved with Estate Agents but needing to rent a flat and sell a house, I posted several agents with my requirements. Shelton and Lines were the only ones who offered me what I asked for. They obviously read my 'spec' whereas the ...
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Comment on agent fees
Seems a good deal but not received yet.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
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Dear Frank, Thank you for taking the time to write about your experience. All the best, kind regards Richard. ...

“Michelle and Lee have been very helpful and friendly. Both ......”

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Sep 18,2017
Minithumbup
By: 'Raphel'
Sep 18,2017
8 people found
this helpful
Michelle and Lee have been very helpful and friendly. Both helped us to buy our new home. Thank you Shelton& Lines, Michelle and Lee. I recommend Shelton& Lines. Excellent service and professional staff...
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Comment on agent fees
I did not pay any fee as I was a buyer
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
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Dear Raphel, Thank you, I am very pleased you you found our service excellent. Kind regards Richard ...

“I am a new customer of Shelton & lines, but their ......”

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Sep 04,2017
Minithumbup
Emma Collins
By: 'Clare'
Sep 04,2017
7 people found
this helpful
I am a new customer of Shelton & lines, but their service but they got me a tenant very quickly and their service has always been very efficient....
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By: Richard Shelton
Sep 04, 2017
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Dear Clare Thank you. I am pleased you have found our service "very efficient" and great to hear a tenant was found quickly. It is much appreciated. Kind regards Richard ...

“All the Team at Shelton Lines have been professional, helpful, ......”

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Sep 03,2017
Minithumbup
By: 'Bilford rd Worcester'
Sep 03,2017
9 people found
this helpful
All the Team at Shelton Lines have been professional, helpful, friendly and efficient and made the whole experience less stressful. I would not hesitate to recommend them to anyone as I believe they are at the top of their profession and certainly outshine the rest ...
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Comment on agent fees
Really reasonable and worth every penny.
Was this helpful? Yes
By: Richard Shelton
Sep 04, 2017
View all comments (1)
Dear Bilford Road Vendors (Jett & Claire) Thank you very much for taking the time out to write a lovely review. Our team really do their best to provide the very best service in Estate Agency. We all wish you every happiness for the future. Kind regards Richard ...

“Zoe was wonderful throughout the whole process of buying a ......”

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Aug 29,2017
Minithumbup
By: 'Jalien'
Aug 29,2017
9 people found
this helpful
Zoe was wonderful throughout the whole process of buying a house and was always helpful even with a very demanding purchaser such as me. Responses were quick and she really helped to move the process along for us. Highly recommended. Thanks Zoe...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Aug 29, 2017
View all comments (1)
Dear Jalien Thank you for your excellent feedback regarding Zoe. I am delighted your queries were dealt with quickly and she helped your purchase run smoothly. Kind regards Richard ...

“Always available to talk to when we called, extremely helpful ......”

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Aug 25,2017
Minithumbup
By: 'Mr Biles'
Aug 25,2017
8 people found
this helpful
Always available to talk to when we called, extremely helpful in a long and complicated chain the team went the extra mile....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Aug 29, 2017
View all comments (1)
Dear Mr Biles Thank you for your comments, it's much appreciated. All the best Richard ...

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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Shelton and Lines