We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...
Shelton and Lines

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

“ Excellent... ”

May 23,2018
Minithumbup
By: 'Yasmin'
May 23,2018
2 people found
this helpful
Dawn was fab throughout the process of buying our first property. When we were hesitant on a property and lost out to another buyer, Dawn was on the case and found us our dream home. Can not fault her or the process. Thank you....
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“ Excellent service and nothing too much trouble... ”

May 22,2018
Minithumbup
By: 'Victoria Ravenhill'
May 22,2018
1 people found
this helpful
First time buyer I was clueless what to do or expect. Dawn the estate agent who was completing my purchase has been amazing and nothing has been too much trouble. I was guided through the process professionally and any quibbles were answered promptly above and ...
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Comment on agent fees
Excellent
Was this helpful? Yes

“ Pleased with the service... ”

May 06,2018
Minithumbup
By: 'AA'
May 06,2018
1 people found
this helpful
First contact was great and process explained clearly. Initially great but struggled to get updates at times until Zoe took over the handling of house and then kept updated regularly, responded quickly to enquiries and generally satisfied with the process....
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Comment on agent fees
Reasonable and pleased they were fixed.
Was this helpful? Yes

“ Excellent... ”

May 03,2018
Minithumbup
By: 'B&S'
May 03,2018
1 people found
this helpful
Excellent service from everyone at Shelton and Lines who managed both our sale and purchase. Good communication throughout the process from all the team who were very friendly and approachable, and worked hard to manage a complicated chain! Thanks to Dawn, Zoe and Lee, we ...
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Comment on agent fees
Fees were agreed up front and reasonable.
Was this helpful? Yes

“ Great Service... ”

Apr 06,2018
Minithumbup
By: 'Paul & Jayne Roberts'
Apr 06,2018
1 people found
this helpful
Friendly professional service. Did all they could to assist in purchase. Would have no hesitation in using this agent in the future....
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Comment on agent fees
We purchased a property so did not pay any agent's fees.
Was this helpful? Yes

“ Excellent service!... ”

Apr 05,2018
Minithumbup
By: 'N&J'
Apr 05,2018
1 people found
this helpful
We were very happy with Zoe's very friendly and professional approach. She answered all questions promptly and helped us to move forward as quickly as possible. We would definitely recommend Shelton & Lines for future house moves....
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Was this helpful? Yes
Mar 10,2018
Minithumbup
By: 'Sami'
Mar 10,2018
3 people found
this helpful
Thank you Dawn for helping us find a great house. Accompanying us many viewings, Dawn knew when to give us head room to think and when to lead. Dawn listens to what your needs are and can string together a great selection of viewings for ...
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Was this helpful? Yes
By: Richard Shelton
Mar 12, 2018
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Dear Sami We are really pleased that Dawn managed to help you find your investment property. Tank you for taking the time to review your experience. Kind regards Richard ...
Mar 08,2018
Minithumbup
By: 'J Lamb'
Mar 08,2018
4 people found
this helpful
Received fantastic support from the team at Shelton and Lines throughout our move. A quick sale was followed by a lengthy wait due to problems in the chain. But thanks to Dawn in particular, we always felt informed and supported. We would highly recommend this ...
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By: Richard Shelton
Mar 08, 2018
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Dear J Lamb Dawn was really happy to help you as much as possible. She aims to make clients feel supported and well informed. Thank you for sharing your experience of selling with Shelton & Lines. Kind regards Richard ...
Mar 07,2018
Minithumbup
By: 'Kay'
Mar 07,2018
4 people found
this helpful
Excellent service, Lee goes out of his way to help in any way. Gave me lots of advice too on selling my house and negotiated my sale. Would recommend Shelton Lines to anyone looking to sell their house. All my viewings, which were many, were ...
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Comment on agent fees
I was tempted to go with one of the online cheaper agents however I am glad I paid the 1% fee as it was well worth it.
Was this helpful? Yes
By: Richard Shelton
Mar 08, 2018
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Dear Kay We are so pleased your experience with us was "excellent." Lee prides himself on providing the best advice and making sure sellers are happy with the result. Thank you Richard ...
Mar 06,2018
Minithumbup
By: 'Frances'
Mar 06,2018
3 people found
this helpful
Very professional and very approachable. Always very prompt to respond and willing to answer any questions. I would recommend them to anyone...
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By: Richard Shelton
Mar 08, 2018
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Dear Francis Thank you for your kind comments. Best regards Richard ...
Mar 01,2018
Minithumbup
By: 'Chris C'
Mar 01,2018
4 people found
this helpful
The team from Shelton & Lines were efficient and professional. They sold my property with a week of putting on the market, and provided support throughout the process....
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Was this helpful? Yes
By: Richard Shelton
Mar 08, 2018
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Dear Chris C, Thank you for taking time out to share your experience of selling with Shelton & lines. Kind regards Richard ...
Mar 01,2018
Minithumbup
By: 'Emma Tolley'
Mar 01,2018
3 people found
this helpful
Just wanted to say Dawn deserves a medal for sorting the nightmare months of a complicated chain we found ourselves in. First time buyer son with a baby on the way, so time was running out but she was polite, patient and she dogedly carried ...
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Was this helpful? Yes
By: Richard Shelton
Mar 08, 2018
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Dear Emma I'm delighted to hear that everything has worked out for you. Dawn & Lee are delighted for you that it has all come together. We appreciate you sharing your experience. Thank you Richard ...
Feb 15,2018
Minithumbup
By: 'Jo'
Feb 15,2018
4 people found
this helpful
Dawn was a pleasure to deal with. She was effiecient, knowledgable and reassuring from beginning to end. The marketing material Dawn and Lee produced was first class - the property was sold within days. What more could one ask for!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Feb 20, 2018
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Dear Jo Great to read your review. First class.... - thank you! Kind regards Richard ...
Jan 30,2018
Minithumbup
By: 'JHodson'
Jan 30,2018
5 people found
this helpful
Zoe handled my recent sale meticulously. One of the things that agents can sometimes fall down on is sales progression and communication, Zoe excels here! She will always get back to you very promptly and keeps on the ball right the way through to the ...
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Comment on agent fees
fair and in line with competitors
Was this helpful? Yes
By: Richard Shelton
Feb 20, 2018
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Dear JHodson Thank you for taking the time to review our service and in particular Zoe's. Thanks again. Kind regards Richard ...
Jan 30,2018
Minithumbup
By: 'Lynn'
Jan 30,2018
5 people found
this helpful
We bought a house via Shelton and Lines and found the post sales service very useful in terms of keeping us in touch with what was happening in the chain, what was completed and what needed action. Zoe was always very on the ball, ensuring ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Feb 15, 2018
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Dear Lynn Thank you for taking the time to review your experience with us. We are delighted you enjoyed your hamper from us too. Thanks again Kind regards Richard ...
Jan 22,2018
Minithumbup
By: 'clynch'
Jan 22,2018
6 people found
this helpful
Zoe's advice about the property was extremely helpful, her advice was appreciated throughout the purchase. I valued the opportunity of a second viewing at my convenience & for the agent allowing tradesmen to access the property while vacant in order to quite for work ...
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Comment on agent fees
good
Was this helpful? Yes
By: Richard Shelton
Feb 15, 2018
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Dear Clynch Thank you for sharing your experience and in particular phrasing Zoe. Kind regards Richard ...
Jan 03,2018
Minithumbup
By: 'Leanne'
Jan 03,2018
6 people found
this helpful
I can't praise this company enough for the professionalism and organisation of my recent house move. Nothing too much trouble and very quick and efficient with everything. I would recommend to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Leanne We are constantly looking at ways to improve our clients experience. We aim for nothing being too much trouble for everyone. Thank you. Kind regards Richard ...
Jan 03,2018
Minithumbup
By: 'Mackenzie'
Jan 03,2018
7 people found
this helpful
Zoe and the team were fantastic during our purchase! Very helpful and willing to go the extra mile, makes it a lot less stressful!!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Mackenzie We are very focused on making our customers experience as easy as possible! Thank you for sharing your experience. Best regards Richard ...
Jan 03,2018
Minithumbup
By: 'Picks'
Jan 03,2018
7 people found
this helpful
Zoe was very helpful and knowledgeable arranging viewings and assisting with the negotiating of our purchase as were the rest of her colleagues at Shelton and Lines....
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Comment on agent fees
Purchaser
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Picks Thank you for taking the time to review your experience with us. All the best, Kind regards Richard ...
Jan 02,2018
Minithumbup
By: 'Jan'
Jan 02,2018
6 people found
this helpful
Recently bought in St Wulstans Cresent and my experience couldn't have been any better. Fantastic support from Dawn and Lee in the office. Really appreciated guys, Merry Christmas!...
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Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Jan Great to hear your experience couldn't have been better! Thank you for sharing your experience with others. kind regards Richard ...
Jan 02,2018
Minithumbup
By: 'Ian M'
Jan 02,2018
6 people found
this helpful
The process of purchasing the property was very drawn out and throughout Zoe showed a high level of professionalism in both dealing with me as the buyer and also the seller as it was touch and go whether it would go through. Her patience and ...
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Comment on agent fees
N/A I was a buyer
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Ian M Thank you for your comments. Zoe is delighted you have recommended her. I'd like to wish you all the best in your new home. Kind regards Richard ...
Dec 21,2017
Minithumbup
By: 'Mr Spencer Burton'
Dec 21,2017
6 people found
this helpful
The process of buying our house with shelton and lines was perfect. Zoe was an easy phone call or email away at all times and always replied within 24 hours. Very professional yet friendly service which meant we moved into our home extremely quickly. Would highly ...
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Comment on agent fees
Very good value for money.
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Spencer Burton Our aim is to make sometimes a challenging process "perfect." Thank you for recognising this and sharing with others. All the best Richard ...
Dec 12,2017
Minithumbup
By: 'Sue'
Dec 12,2017
7 people found
this helpful
I would like to say a big thank you to you both for making my first renting experience so easy during a very stressful period in my life. You were helpful, informative and both professional and friendly. Excellent service....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Sue Moving home can be stressful and our team are aware of this, they do their level best to make your experience as pleasant as possible. Thank you for your review. Kind regards Richard ...
Dec 12,2017
Minithumbup
By: 'Tan'
Dec 12,2017
7 people found
this helpful
We were very impressed with Dawn's knowledge and professionalism. She kept us informed with all appointments and replied to any emails very quickly. Incredibly down to earth and easy to work with. Lee was very accommodating and thorough with the house particulars and we ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Tan Lee & Dawn are both very conscientious and do their very best to put our clients first. Thank you for sharing your experience as a seller. Best regards Richard ...
Dec 12,2017
Minithumbup
By: 'Anna Pugh'
Dec 12,2017
5 people found
this helpful
Just want to say thank you for making the rental process seamless and very straight forward. I will definitely recommend you both for offering a quality customer service throughout. Have a lovely Christmas. Kind regards Anna Pugh...
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Comment on agent fees
Standard
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Anna Pugh Michelle & Emma always do their very best to ensure the rental process is as seamless as possible. Thank you for sharing. Best regards Richard ...
Dec 11,2017
Minithumbup
By: 'Michael'
Dec 11,2017
5 people found
this helpful
This was my first time buying a house and dawn could not have been more helpful. She kept me informed at all stages and made the final process more stress free. The box i recieved when collecting the keys was great too....
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Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Michael We do a lot to help people withe the buying and selling process, particularly first time buyers. I am pleased you liked your "Moving Hamper." All the best Richard ...
Dec 11,2017
Minithumbup
By: 'James Alan'
Dec 11,2017
4 people found
this helpful
As a first time buyer and had been looking for my first apartment we had lots of experience of viewing properties with most agents within Worcester.  I have to say we found the service with Shelton and Lines considerably better than our experience of most ...
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By: Richard Shelton
Dec 15, 2017
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Dear James Alan I am delighted to read that you can see our service is all about helping clients and never being pushy. It is really important to us to put our clients needs first. Thank you for sharing your experience. Kind regards Richard ...
Dec 11,2017
Minithumbup
By: 'Lucy Page'
Dec 11,2017
4 people found
this helpful
My boyfriend and I rented our first place via Shelton and lines we they couldn't have been more accommodating for us both. Everything was explained clearly from the start in terms of fees and referencing. When we moved in we did find a few ...
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By: Richard Shelton
Dec 15, 2017
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Dear Lucy Thank you for sharing your experience as a tenant with Shelton & Lines. Best regards Richard ...
Dec 06,2017
Minithumbup
By: 'Rachel R'
Dec 06,2017
4 people found
this helpful
We recently bought a property from Shelton and Lines and found both Zoe and Lee to be helpful and professional throughout. Thanks very much....
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By: Richard Shelton
Dec 13, 2017
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Dear Rachel R Thank you for sharing your experience. Its much appreciated. Kind regards Richard ...
Dec 04,2017
Minithumbdown
By: 'thankgodimoutofthere'
Dec 04,2017
3 people found
this helpful
S&L and in particular Emma Collins made my first experience of being a tenant practically unbearable. The owner of the property I rented felt it was acceptable not to spend any money on the property so most of it was downright shabby and ...
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Comment on agent fees
They are on the high side but then so are many other agents
Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
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Dear thankgodimoutofthere, Thank you for taking the time to review us on AllAgents – we are genuinely sorry that your experience was not as you would expect from a leading professional independent Letting Agent. Best regards Richard ...
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 11 1 62 0 51 0 6 0

Agent Fees

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Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

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Last updated at 3:03 PM 25/10/2016 by Richard Shelton

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