• Lee  Francis
    Lee Francis
  • Simon Lines
    Simon Lines
  • Richard Shelton
    Richard Shelton
  • Zoe Etheridge
    Zoe Etheridge
  • Andrew Done
    Andrew Done
  • Michelle Taylor
    Michelle Taylor
  • Emma Collins
    Emma Collins
  • Dawn Hancox
    Dawn Hancox
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

 
Nov 13,2017
Minithumbup
Zoe Etheridge
By: 'Catherine Williams'
Nov 13,2017
2 people found
this helpful
Zoe has be absolutely fantastic throughout the whole sale of my property, she couldn't have done more, moreover she has gone over an above any expectations I had. Thank you so much!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 12,2017
Minithumbup
Dawn Hancox
By: 'TM'
Nov 12,2017
3 people found
this helpful
Efficient, knowledgeable and very professional. Dawn's clear understanding of both the general market and the local property activity ensured a very swift sale of the flat. While there may seem to be a popular lure of 'DIY' sales, I cannot stress how simple Dawn made the process while remaining competitively priced. I highly recommend Dawn and indeed, the whole agency. Thanks again....
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Comment on agent fees
Excellent for the level of service.
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
View all comments (1)
Dear TM Thank you for reviewing the service you experienced with us and in particular Dawn. Kind regards Richard ...
Nov 07,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Paul'
Nov 07,2017
3 people found
this helpful
Zoe was our primary contact for sale of our house. She arranged all aspects of viewings and made the process as simple and undisripive as possible for us. She provided useful advice on whether to accept offers, and then acted as an invaluable intermediary with our buyer when we took longer than anticipated to find the right property to buy. Her regular contact with our buyer kept him Happy, and doubtless made our chain easier to manage....
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Comment on agent fees
This agent suggests payment of between 1 and 2% of sale price. As our sale had been so quick we offered 1% which was accepted without quibble.
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
View all comments (1)
Dear Paul Thank you for taking the time to review your service from S&L. I am pleased you have experienced the extra value a good estate agent such as Zoe offers. All the best Richard ...
Oct 23,2017
Minithumbup
Lee Francis
Michelle Taylor
By: 'DF and TF'
Oct 23,2017
4 people found
this helpful
Impressed from start to finish with the service we received from Shelton and Lines. Lee and Michelle dealt with the sale of our property in a professional and courteous manner. Lee had to work closely with our buyers to resolve survey issues and kept the process ticking along, always keeping us informed. Michelle conducted our viewings and was really nice to chat to, providing good feedback about how they had gone. If either were unavailable when I phoned, I would always receive a call back rath...
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Comment on agent fees
Comparable with other agents
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
View all comments (1)
Dear DF & TF Michelle & Lee are delighted with your comments, they are both always very busy and do their level best to return all calls promptly. Thank you for recommending us. Kind regards Richard ...
Oct 13,2017
Minithumbup
Zoe Etheridge
By: 'C.L.'
Oct 13,2017
3 people found
this helpful
Really helpful, quick to respond to queries & on the ball with the progress of the sale which I really appreciated. Viewings were managed really well & email notifications were a great way to keep track of things....
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Comment on agent fees
Fees were between 1-2% & were up to the seller to decide. It was good to be able to be flexible in line with the sale price & service.
Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
View all comments (1)
Dear C.J Thank you for sharing your experience of selling through Shelton & Lines. Kind regards Richard ...
Oct 11,2017
Minithumbup
Zoe Etheridge
By: 'Tracey Sampson'
Oct 11,2017
3 people found
this helpful
Friendly and very helpful . Zoe made our stressful move a lot easier just knowing that help was always available to us ....
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Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
View all comments (1)
Dear Tracey I am delighted Zoe was able to ease the pressure of moving house. Thank you for sharing this. Kind regards Richard ...
Oct 11,2017
Minithumbup
Zoe Etheridge
By: 'Jessica Jordan'
Oct 11,2017
3 people found
this helpful
We have just purchased our first home from Shelton and Lines and our experience has been brilliant. The Estate agent dealing with the house we have bought was Zoe and she has been amazing! From our first viewing up until exchange she has kept us updated and spoken to us on a weekly basis, even sometimes just emailing us to check how things were going!! She has liased between us and the seller and helped massively with giving both parties solicitors a push when things seemed to be at stand-still...
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Comment on agent fees
We are buyers so cannot comment
Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
View all comments (1)
Dear Jessica Thank you for taking the time to share your experience. I am very happy to read that your experience with Shelton & Lines and particularly Zoe was "brilliant." All the best, Kind regards Richard ...
Oct 05,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Emma V'
Oct 05,2017
3 people found
this helpful
Zoe & Lee found us our dream home. The process from start to finish, selling and buying was made stress free by them both. They are exceptional at their job. I actually couldn't recommend them enough. Thank you for everything you did for us. We are utterly in love with our new home and it's thanks to Zoe for finding it ðΓ‚ΕΈΓ‚Ε’¸...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Oct 09, 2017
View all comments (1)
Dear Emma V I am delighted you have found your dream home! Thank you for sharing your experience. Best regards Richard ...
Sep 29,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Delighted with this company'
Sep 29,2017
3 people found
this helpful
We are delighted to highly recommend this company, especially Zoe. Our house was sold even before it got on to the market. Zoe already had 3 prospective buyers and the gentleman working in the garden was so impressed he told us he wished he'd known about Zoe when he was selling his house. They were thoroughly professional and efficient and kept us informed .at every stage....
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Comment on agent fees
Excellent.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
View all comments (1)
Hi - thank you very much for your positive feedback it is very much appreciated. Regards Richard ...
Sep 20,2017
Minithumbup
Lee Francis
Michelle Taylor
By: 'Frank.'
Sep 20,2017
5 people found
this helpful
Never having been involved with Estate Agents but needing to rent a flat and sell a house, I posted several agents with my requirements. Shelton and Lines were the only ones who offered me what I asked for. They obviously read my 'spec' whereas the others just stuck me on their mailing list. The first 'offer' was acceptable and any problems I had or question asked were acted on immediately. And all in the friendliest manner. I immediately offered the sale of my house - Lee went there on the Wedn...
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Comment on agent fees
Seems a good deal but not received yet.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
View all comments (1)
Dear Frank, Thank you for taking the time to write about your experience. All the best, kind regards Richard. ...
Sep 18,2017
Minithumbup
Michelle Taylor
Lee Francis
By: 'Raphel'
Sep 18,2017
4 people found
this helpful
Michelle and Lee have been very helpful and friendly. Both helped us to buy our new home. Thank you Shelton& Lines, Michelle and Lee. I recommend Shelton& Lines. Excellent service and professional staff...
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Comment on agent fees
I did not pay any fee as I was a buyer
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
View all comments (1)
Dear Raphel, Thank you, I am very pleased you you found our service excellent. Kind regards Richard ...
Sep 04,2017
Minithumbup
Emma Collins
By: 'Clare'
Sep 04,2017
4 people found
this helpful
I am a new customer of Shelton & lines, but their service but they got me a tenant very quickly and their service has always been very efficient....
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Was this helpful? Yes
By: Richard Shelton
Sep 04, 2017
View all comments (1)
Dear Clare Thank you. I am pleased you have found our service "very efficient" and great to hear a tenant was found quickly. It is much appreciated. Kind regards Richard ...
Sep 03,2017
Minithumbup
Zoe Etheridge
Michelle Taylor
By: 'Bilford rd Worcester'
Sep 03,2017
5 people found
this helpful
All the Team at Shelton Lines have been professional, helpful, friendly and efficient and made the whole experience less stressful. I would not hesitate to recommend them to anyone as I believe they are at the top of their profession and certainly outshine the rest by far. All credit to the main two I had dealings with most Zoe and Michelle and also Richard who we first met and did our evaluation he was polite and gave us all the facts without being pushy and gained our confidence in what turned...
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Comment on agent fees
Really reasonable and worth every penny.
Was this helpful? Yes
By: Richard Shelton
Sep 04, 2017
View all comments (1)
Dear Bilford Road Vendors (Jett & Claire) Thank you very much for taking the time out to write a lovely review. Our team really do their best to provide the very best service in Estate Agency. We all wish you every happiness for the future. Kind regards Richard ...
Aug 29,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Jalien'
Aug 29,2017
5 people found
this helpful
Zoe was wonderful throughout the whole process of buying a house and was always helpful even with a very demanding purchaser such as me. Responses were quick and she really helped to move the process along for us. Highly recommended. Thanks Zoe...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Aug 29, 2017
View all comments (1)
Dear Jalien Thank you for your excellent feedback regarding Zoe. I am delighted your queries were dealt with quickly and she helped your purchase run smoothly. Kind regards Richard ...
Aug 25,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Mr Biles'
Aug 25,2017
4 people found
this helpful
Always available to talk to when we called, extremely helpful in a long and complicated chain the team went the extra mile....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Aug 29, 2017
View all comments (1)
Dear Mr Biles Thank you for your comments, it's much appreciated. All the best Richard ...
Aug 21,2017
Minithumbup
Emma Collins
By: 'Niftynooo'
Aug 21,2017
4 people found
this helpful
So happy with Shelton and Lines and I would highly recommend Emma-Louise at the Droitwich Road branch. Really helpful and clearly has vast experience in letting's. I would certainly recommend this estate agents to any one who was thinking of buying, selling or letting. All the staff are so friendly and helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Aug 24, 2017
View all comments (1)
Dear Niftynooo Lovely to hear this positive feedback. Emma really is a great person to having working in our business. All the best Richard ...
Aug 18,2017
Minithumbup
Zoe Etheridge
By: 'K Denton'
Aug 18,2017
4 people found
this helpful
Zoe was very helpful and professional throughout. She was very quick at answering queries, returning calls and liaising between all parties. I would definitely use Shelton and Lines in the future and would recommend them to people....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Richard Shelton
Aug 24, 2017
View all comments (1)
Dear K Denton Thank you. Its great to hear you would definitely use us in the future and would recommend to others. Kind regards Richard ...
Aug 10,2017
Minithumbup
Lee Francis
Zoe Etheridge
By: 'M Evans'
Aug 10,2017
4 people found
this helpful
Excellent service from the team at Shelton and Lines. Thanks to Lee for promptly turning round the valauation and getting our property marketed. Zoe oversaw the viewings and was very helpful in chasing things up once we had an offer and getting us to completion. Happy to recommend !...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Richard Shelton
Aug 24, 2017
View all comments (1)
Dear M Evans Thank you for taking the time out to review our service. We are all really pleased that you will happily recommend us. All the best Richard ...
Aug 07,2017
Minithumbup
Lee Francis
Zoe Etheridge
By: 'cooperman'
Aug 07,2017
4 people found
this helpful
I am not buying or selling a house but needed some help and information aout a house. Last week (commencing 31st uly 2017) I called into Shelton and Lines on the Droiwich rd to see if they would help. They were in fact were extremely helpful and provided me with all the advice and information I needed without any problem. I will certainly be going back to them as and when I need to buy or sell a house....
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Comment on agent fees
seem fair
Was this helpful? Yes
By: Richard Shelton
Aug 24, 2017
View all comments (1)
Dear Cooperman Thank you for sharing your experience. I am delighted that you found our service extremely helpful..! All the best Richard ...
Aug 02,2017
Minithumbup
Lee Francis
Zoe Etheridge
By: 'shand'
Aug 02,2017
3 people found
this helpful
They (and the other friendly staff) were professional and friendly at all times and always bent over backwards to sort out problems when necessary and keep the transaction moving ahead...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Richard Shelton
Aug 24, 2017
View all comments (1)
Dear Shad, great to hear you were happy with our service. Kind regards Richard ...
Jul 18,2017
Minithumbup
Zoe Etheridge
By: 'Hermione Cohen'
Jul 18,2017
4 people found
this helpful
We purchased our house through Zoe at Shelton and Lines and I can honestly say Zoe went out of her way to make the process not so daughting. Zoe was very calm and helped keep us and her seller calm in a bit of a tricky situation. We are now settled in our beautiful home. I highly recommend her and all the staff at Shelton and Lines. Thankyou for all your help xx...
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Comment on agent fees
I was the purchaser so I can't really comment on fees but i'm sure they were very fair with our sellers fees
Was this helpful? Yes
By: Richard Shelton
Jul 20, 2017
View all comments (1)
Dear Hermione Cohen We are all delighted you are settled in your new home - specially Zoe. Thank you for sharing experience. All the best Richard ...
Jun 22,2017
Minithumbup
By: 'natalie'
Jun 22,2017
5 people found
this helpful
We sold out house with Shelton and Lines, they were very helpful, sorted any queries out quickly and we're very reassuring to our situation. I would definitely recommend this agent to anyone. Great to know there are still companies out there willing to go that extra mile....
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Comment on agent fees
Very very reasonable
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2017
View all comments (1)
Dear Natalie, We really do strive to go the extra mile, thank you for sharing this others, it is much appreciated! All the very best Richard ...
Jun 19,2017
Minithumbup
Michelle Taylor
Lee Francis
By: 'Buy 2 Let.'
Jun 19,2017
5 people found
this helpful
Lee and Micelle steered through my purchase with consulate professionalism. Communication was good and although the sale dragged on I was kept in the loop with issues further along the chain....
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Comment on agent fees
Okay, they are agent's fees after all.
Was this helpful? Yes
By: Richard Shelton
Jul 20, 2017
View all comments (1)
Dear Buy 2 Let, Thank you for your comments it is much appreciated. I'm pleased to hear that you found the communication good. Kind regards Richard ...
Jun 15,2017
Minithumbup
Zoe Etheridge
By: 'Sarah'
Jun 15,2017
6 people found
this helpful
Excellent, professional service from Zoe. Always contactable and returned all calls e-mails. Constant up-dates received from her to keep me up-to-date on progress....
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Was this helpful? Yes
By: Richard Shelton
Jun 19, 2017
View all comments (1)
Dear Sarah Thank you, it is great to hear that you were kept up to date the progress from Zoe. Kind regards Richard ...
Jun 15,2017
Minithumbup
Zoe Etheridge
By: 'Neil mcallister'
Jun 15,2017
6 people found
this helpful
I brought a house Shelton and lines were listing and the help I received from the staff made me feel like I was the customer, very professional and helpful I was very impressed...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Richard Shelton
Jun 19, 2017
View all comments (1)
Dear Mr McAllister We are delighted you were impressed with the service you received. All the very best. Richard ...
Jun 13,2017
Minithumbup
Michelle Taylor
Richard Shelton
By: 'Tony James'
Jun 13,2017
6 people found
this helpful
What an incredible service and effort from Michelle and the team at Shelton and Lines Estate Agents. We have just exchanged to move house and from start to finish, I can't express just how incredible they have been. When we ran into difficult times due to solicitors, Michelle went the extra mile and exceeded all expectations. There was no point that we felt they didn't do their very best for us on every level. We are so happy with them and will tell anyone selling or buying a property to make th...
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Comment on agent fees
The best fees
Attachments
Was this helpful? Yes
By: Richard Shelton
Jun 13, 2017
View all comments (1)
Dear Mr James, Thank you very much for your kind words, it is very much appreciated. Michelle was delighted with her Prosecco you bought her! Thanks again. Kind regards Richard ...
Jun 06,2017
Minithumbup
Michelle Taylor
By: 'Matt Loynes & Helena Augousti'
Jun 06,2017
6 people found
this helpful
Michelle was excellent throughout the whole process of buying our first house. We were very impressed with her commitment and communication, right from viewing the house down to completion day! Very happy!...
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Was this helpful? Yes
By: Richard Shelton
Jun 19, 2017
View all comments (1)
Dear Mr & Mrs Augousti It is fantastic for us to hear you are very happy! It is our company policy to do our very best to make all our customers happy! All the best - thank you. Richard ...
Jun 05,2017
Minithumbup
Lee Francis
By: 'Paul Hogan'
Jun 05,2017
7 people found
this helpful
I highly recommend the team at Shelton and Lines. Lee is an excellent communicator and kept me well informed throughout the entire process. He was always responsive and offered sound advice from start to finish. I liked the fact that Shelton and Lines are local to the area. Lee knows his market very well which gives him an advantage. I would have no hesitation in recommending him to anyone contemplating selling their house in the future....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Jul 20, 2017
View all comments (1)
Dear Paul Hogan, Thank you. We are very lucky to have Lee's expertise and vast knowledge of the property market, I am really pleased you will recommend us. Kind regards Richard ...
Jun 02,2017
Minithumbup
Zoe Etheridge
By: 'David'
Jun 02,2017
5 people found
this helpful
Zoe was the vendor's agent but did a superb job along my chain for me as the buyer right from the outset when she introduced us to the property. Her help, understanding, 'can do', advice and patience was a credit to her and Shelton and Lines. My experience through the house moving process was less than positive and Zoe, her client and my solicitors were the only shining lights. I would recommend Shelton & Lines based on my dealings with them....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2017
View all comments (1)
Dear David Thank you, it is excellent that you have recognised Zoe for her "can do" attitude. Recieving positive feedback like this encourages us all to keep improving and doing our very best. Kind regards Richard ...
Jun 02,2017
Minithumbup
Zoe Etheridge
By: 'Russell'
Jun 02,2017
7 people found
this helpful
Buying a new house is stressful and something you do everyday... but Zoe made the whole process a pleasure. Highly recommend....
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Was this helpful? Yes
By: Richard Shelton
Jun 26, 2017
View all comments (1)
Dear Russell Thank you for your comments. Zoe is really pleased that you felt the process was a pleasure. Kind regards Richard ...
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Agent Fees

No fees set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

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Last updated at 3:03 PM 25/10/2016 by Richard Shelton
Lee  Francis Lee Francis
Director
46 reviews

About Lee No description set View full profile
Simon Lines Simon Lines
14 reviews

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Richard Shelton Richard Shelton
5 reviews

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Zoe Etheridge Zoe Etheridge
-
52 reviews

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Andrew Done Andrew Done
-
2 reviews

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Michelle Taylor Michelle Taylor
Sales Negotiator
18 reviews

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Emma Collins Emma Collins
5 reviews

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Dawn Hancox Dawn Hancox
1 reviews

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