• Lee  Francis
    Lee Francis
  • Simon Lines
    Simon Lines
  • Richard Shelton
    Richard Shelton
  • Zoe Etheridge
    Zoe Etheridge
  • Andrew Done
    Andrew Done
  • Michelle Taylor
    Michelle Taylor
  • upload your photo
    Nataile Nyland
  • upload your photo
    Emma Collins
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

 
Website not available Properties for sale
Properties for rent
May 24,2017
Minithumbup
Lee Francis
Zoe Etheridge
By:
May 24,2017
0 people found
this helpful
I purchased a buy-to-let house through Shelton and Lines and found them very helpful during the process. The vendor was hopeless but Lee and his team definitely went above and beyond normal expectations to ensure the sale completed, sorting things that one would normally expect the vendor to do. It only completed successfully thanks to Lee's efforts so I would definitely recommend Shelton and Lines....
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Was this helpful? Yes
By: Richard Shelton
May 24, 2017
Dear Chris

Thank you, we are really pleased you would "definitely recommend Shelton & Lines"

Kind regards
Richard
May 24,2017
Minithumbup
Zoe Etheridge
Lee Francis
By:
May 24,2017
0 people found
this helpful
Both Zoe and Lee were very informative, pragmatic, honest, realistic and efficient. From a buyers perspective I knew where I stood when my offer was first made. Nice touches were a welcome hamper box and when I arrived to move in, the 'For Sale' sign had already been removed. Both individual agents and the Estate Agents themselves were first class....
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Comment on agent fees
Not applicable
Was this helpful? Yes
May 24,2017
Minithumbup
Zoe Etheridge
Lee Francis
By:
May 24,2017
0 people found
this helpful
Lee Francis carried out the initial valuation, having thoroughly researched the market. Lee knew the market extremely well and could translate this into a most effective way to market our particular property. He was very easy to talk to. Zoe Etheridge and Lee Francis were very open, very customer orientated and we felt you could trust them from the outset and throughout the whole process, no matter what problems arose. Zoe and Lee were always very professional and we would expect that the purcha...
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Comment on agent fees
The fee structure is excellent and very competitive but also provides flexibility to provide an additional sum to reflect what we have found is a very efficient and effective organisation if you wish to do so.
Was this helpful? Yes
May 23,2017
Minithumbup
Zoe Etheridge
Michelle Taylor
By:
May 23,2017
0 people found
this helpful
All the staff, but particularly Zoe and Michelle, dealt with the sale of my house in a thoroughly professional manner. The particulars circulated were extremely polished and accurate. I would not hesitate to recommend Shelton and Lines to other prospective house vendors and purchasers. Thank you for a job well done....
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Comment on agent fees
In line with other agencies and they worked hard on my behalf.
Was this helpful? Yes
Apr 19,2017
Minithumbup
Michelle Taylor
By:
Apr 19,2017
2 people found
this helpful
We were impressed with Michelle's communication throughout the whole process of buying our home and she went out of her way and in her own time to do additional viewings with us, which we really appreciated. Thanks for being so helpful Michelle...
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Was this helpful? Yes
By: Richard Shelton
Apr 21, 2017
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Dear JEHandley Thank you for your feedback, it is appreciated that you have recognised Michelle's commitment to customer service. We wish you every happiness in your new home. Richard ...
Apr 11,2017
Minithumbup
Zoe Etheridge
Lee Francis
By:
Apr 11,2017
3 people found
this helpful
Just outstanding! From start to finish the team at Shelton and Lines were fantastic! At all times we were made to feel supported and valued. Zoe bent over backwards to facilitate the initial viewing and everything beyond. My wife and I now have our foot on the ladder in a house we love thanks to these guys. Highly recommend!!!...
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Was this helpful? Yes
By: Richard Shelton
Apr 12, 2017
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Dear Mr & Mrs Pincott Thank you for taking the time to review us. We all here, wish you every happiness in your new home. Kind regards Richard ...
Mar 13,2017
Minithumbup
Zoe Etheridge
By:
Mar 13,2017
4 people found
this helpful
I recently approached Shelton & Lines as they were marketing a property that interested me. From answering my initial questions, arranging a viewing (I was not based in the local area), making an offer, and following up on other issues, nothing was ever too much trouble for Zoe. I found her candour quite refreshing and she was friendly, approachable and professional. I am very grateful to her for all her advice and assistance in securing the apartment I now own....
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Comment on agent fees
N/A as I was the buyer.
Was this helpful? Yes
By: Richard Shelton
Mar 17, 2017
View all comments (1)
Dear CBJ Thank you. Receiving feedback like this motivates us all to continue improving our customer's experience with us. Much appreciated. I'd like to wish you every happiness in your new apartment. Kind regards Richard ...
Mar 13,2017
Minithumbup
Nataile Nyland
Emma Collins
By:
Mar 13,2017
3 people found
this helpful
I would just like to thank both Natalie and Emma for the fantastic service and support they have given myself over the past year. I could not have asked for a better quality of service and even though i am overseas i have absolute confidence that my property is being managed and looked after in my best interests. Having this level of professionalism is very reassuring and i doubt that this could be matched elsewhere. Many, many thanks....
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Was this helpful? Yes
By: Richard Shelton
Mar 13, 2017
View all comments (1)
Dear Ben, Thank you, we are very pleased you find the level of service from a landlords prospective - "fantastic." Natalie & Emma both do their upmost to deliver the highest level of service. Kind regards Richard ...
Mar 03,2017
Minithumbup
Lee Francis
Zoe Etheridge
By:
Mar 03,2017
4 people found
this helpful
Lee and Zoe were instructed by our family to market our late mother's property. As Executor of my late mother's estate it was down to me to make contact with Lee and Zoe and I found them to be extremely helpful and obliging, willing to go out of their way to help. As no family member lives in Worcester it was essential that we had good open lines of communication. We would have no hesitation in recommending them....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2017
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Dear Colleen Thank you for using our services, I am delighted that Lee & Zoe were willing to "go out their way" to make your selling experience as stress free as possible. Kind regards Richard ...
Feb 24,2017
Minithumbup
Michelle Taylor
By:
Feb 24,2017
5 people found
this helpful
Amazing service throughout the process. Michelle was always available if we needed to know anything. I Would highly recommend this agent...
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Was this helpful? Yes
By: Richard Shelton
Feb 27, 2017
View all comments (1)
Hi Jordan I am delighted you found Michelle "amazing" Thank you, all the very best Richard ...
Feb 23,2017
Minithumbup
Lee Francis
Zoe Etheridge
By:
Feb 23,2017
6 people found
this helpful
Lee and Zoe were on hand at a moments notice with an abundance of support and helpful advice throughout the whole experience. Their local and business knowledge made the entire process a breeze and flawless. The package that they put together to advertise the house can not be matched. I would recommend them to anyone looking to sell and they will be the 1st and only call I make when I look to sell or buy again. Amazing work guys....
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Comment on agent fees
very flexible and affordable
Was this helpful? Yes
By: Richard Shelton
Feb 28, 2017
View all comments (1)
Dear Adam, Thank you for taking the time to review your experience with us and particularly Lee & Zoe. They are both very pleased you are happy with our service and delighted you would come back to us again. I'd like to wish you the best in your new home. Kind regards Richard ...
Feb 07,2017
Minithumbup
Nataile Nyland
Emma Collins
By:
Feb 07,2017
4 people found
this helpful
Very helpful, understanding and accommodating ladies, so far my experience with them has been a pleasure. The service has been swift and accurate. I feel confident that my tenancy will pass without issue. Thank you !...
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Comment on agent fees
A little high but you get what you pay for
Was this helpful? Yes
By: Richard Shelton
Feb 07, 2017
View all comments (1)
Hi Lisa Thank you for your comments, great to hear you we have been swift & accurate..! Kind regards Richard ...
Feb 04,2017
Minithumbup
Nataile Nyland
By:
Feb 04,2017
4 people found
this helpful
I have viewed approx 12 properties with various agents and I found Natalie to be highly professional, friendly but most importantly her excellent communication skills and prompt responses surpassed my experiences with other agents. I have found the speed of service/response very reassuring and I feel confident my stay in London Road will be professionally supported by Shelton's thanks to Natalies service....
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Comment on agent fees
Comparative to other agents
Was this helpful? Yes
By: Richard Shelton
Feb 04, 2017
View all comments (1)
Dear Sam, Thank you for your review, Natalie always gives 100% and I am thrilled you have reconsidered this. The property on London Road is lovely and I'm sure you will be very happy there. Kind regards Richard ...
Jan 19,2017
Minithumbup
Michelle Taylor
Lee Francis
By:
Jan 19,2017
4 people found
this helpful
I thoroughly recommend Shelton and Lines Estate Agents. Michelle and Lee provided excellent advice and support from start to finish. The marketing was impressive and service was great. Unlike some other agents they were never pushy or overbearing when trying to secure our business, just honest, helpful and professional. There knowledge and contacts proved to be very helpful. If I was to sell a house again I would definitely use this estate agents....
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Comment on agent fees
Fees are very competitive for the excellent service provided.
Was this helpful? Yes
By: Richard Shelton
Jan 19, 2017
View all comments (1)
Dear Mr Apps, Thank you for taking the time to write a review. I am delighted that you would definitely use of services again :-)) All the very best Best regards Richard ...
Jan 10,2017
Minithumbup
Michelle Taylor
By:
Jan 10,2017
5 people found
this helpful
Michelle was excellent from the moment we waked through the door to view our new home, to the moment she handed over the keys to us. Was quick to provide all necessary information at all times, incredibly helpful and informative. Very impressed....
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Sam Thank you for taking the time to write a review about your experience with Michelle. Great to hear - thank you! ...
Jan 10,2017
Minithumbup
Michelle Taylor
Zoe Etheridge
By:
Jan 10,2017
5 people found
this helpful
My whole experience with Shelton and Lines Estate Agents was excellent from beginning to end. Richard was extremely knowledgeable when he valued my home and prepared it ready for market. I achieved very close to the asking price. When the viewings began Michelle and Zoe showed their worth. They carried out all of my viewings between them with total professionalism. Michelle secured an offer on my house and took me through the remainder of the sale leading to exchange of contracts within 3 months...
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Comment on agent fees
The fees paid reflected the excellent service provided.
Was this helpful? Yes
By: Richard
Jan 10, 2017
View all comments (1)
Dear Helen, Thank you very much. I'd like to wish you all the very best. Thank you using us to sell your home :-)) ...
Dec 29,2016
Minithumbup
Nataile Nyland
By:
Dec 29,2016
7 people found
this helpful
Natalie was always very helpful & understanding. She Handled my enquires with great sensitivity & efficiency. I would recommend Shelton & lines when it comes to renting property....
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Was this helpful? Yes
By: Richard Shelton
Jan 18, 2017
View all comments (1)
Dear Craig Thank you for recommending us, its great to hear that Natalie is so helpful and efficient! Kind regards Richard ...
Dec 28,2016
Minithumbup
Zoe Etheridge
By:
Dec 28,2016
5 people found
this helpful
Zoe was amazing from start to finish and really went the extra mile for us.she was always helping us with answers to our question even replying when she was on her holiday,couldn't recommend her enough.she was always friendly,professional,went above and beyond and made selling our house so much easier,thank you Zoe for everything you did for us...
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Comment on agent fees
Very good and fair
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Sid, Thank you for taking the time to write a review about your service with us. Zoe is very committed in providing the highest level of service. Thank you for recognising this :-) Regards Richard ...
Dec 09,2016
Minithumbup
Zoe Etheridge
By:
Dec 09,2016
7 people found
this helpful
Zoe was a fantastic agent from start to finish I literally cant compliment her enough. Having worked in estate agency before I know what good looks like and Zoe is the epitome of this. Zoe made herself available for all viewings at my convience to suit my ridiculously awkward diary, and was happy to answer the phone to me well after office hours ended to accommodate my working hours. She was professional, friendly and incredibly helpful from start to finish - preparing a block set of viewing...
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Nick Thank you. It is excellent to hear that the service you received from Zoe is "refreshing" and that you can't recommend us enough. Thanks again Richard ...
Dec 09,2016
Minithumbup
Emma Collins
By:
Dec 09,2016
4 people found
this helpful
Emma has managed my property for a number of years, and is the reason I took my business to Shelton and Lines. I absolutely trust her judgement, as she has only ever proposed practical solutions to issues as they arise and dealt with issues professionally and efficiently. I thoroughly recommend her to prospective landlords and tenants....
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Comment on agent fees
The fees are equivalent to other Agents fees in the area.
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Alan, Thank you for writing a review about Emma, I am delighted you find the service you receive from her to be of a high standard. Kind regards Richard ...
Dec 08,2016
Minithumbup
Michelle Taylor
By:
Dec 08,2016
3 people found
this helpful
I bought my house from Shelton & Lines at the end of July and found that at all times of communication Michelle was very good and quick to respond. Michelle even showed me around after work in her own time. You don't get this service from many companies nowadays and when you do it makes it all the more special. Professionalism was always shown to me. Even on the day I picked the key up they gave me a lovely moving in hamper. Well done and keep up the hard work. Marcus...
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Comment on agent fees
N/A as I was buying.
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
View all comments (1)
Dear Marcus Thank you. Michelle often makes the extra effort to accommodate our clients needs. I'm glad you found our "Moving Hamper" a little extra help too. All the best Richard ...
Dec 08,2016
Minithumbup
Zoe Etheridge
Michelle Taylor
By:
Dec 08,2016
4 people found
this helpful
It has been a genuine pleasure working with Zoe and Michelle at Shelton & Lines. Every step of our purchase has been handled with professionalism and superb customer care. No enquiry was too much trouble or request a problem. I would have no hesitation in recommending Shelton & Lines and their staff....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
View all comments (1)
Hi Geoff Excellent, thank you for sharing your experience. We are delighted you will recommend our services. I'd like to wish you every happiness in your new home. Kind regards Richard ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
4 people found
this helpful
Shelton and Lines provided a very professional service and I would happily use them again to sell a property. Communication was prompt and I was pleased with the guidance and advice that I was given....
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Pete Thank you. I am delighted you would happily use our services again. All the very best, Richard. ...
Dec 01,2016
Minithumbup
Zoe Etheridge
Lee Francis
By:
Dec 01,2016
5 people found
this helpful
After twelve months with our previuos estate agents and hardly any viewings, Shelton Lines found a buyer for our property within a month. Fantastic. We are now able to move on to our dream property. Many thanks to all the staff for their professional service....
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Comment on agent fees
good.
Was this helpful? Yes
By: Richard Shelton
Dec 01, 2016
View all comments (1)
Hello Mike Thank you, we are very pleased we have helped you move to your dream property! All the very best Richard ...
Nov 30,2016
Minithumbup
Zoe Etheridge
By:
Nov 30,2016
5 people found
this helpful
Fantastic experience with Zoe. She made me feel very at ease with asking questions. She always responded quickly and got back to me when needed. Zoe recognised that I was a first time buyer and always made time to explain phrases and the process to me which was really helpful....
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Comment on agent fees
NA
Was this helpful? Yes
By: Richard Shelton
Nov 30, 2016
View all comments (1)
Dear Amelia Thank you very much for writing a review about Zoe. I'd like to wish you all the happiness in your very own first home! Kind regards Richard ...
Nov 14,2016
Minithumbup
Lee Francis
Michelle Taylor
By:
Nov 14,2016
7 people found
this helpful
Shelton and Lines were the agent selling the house I bought during the summer, the sale took longer than anyone would have anticipated but they kept me fully informed throughout the whole process. Their staff were all very helpful and professional and put up with all my pestering and nagging! I would definitely consider using them if I was thinking of selling....
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Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Thank you Nicki for taking the time to review us. It is appreciated. Best regards Richard Shelton ...
Nov 10,2016
Minithumbup
Lee Francis
Simon Lines
By:
Nov 10,2016
7 people found
this helpful
I have had the pleasure of using Shelton and Lines both whilst letting and selling my late mothers property.Both Simon and Lee were professional, courteous and friendly at all times . They and the team kept me up to date every step of the way. I cant fault the exemplory service they offered....
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Comment on agent fees
very competetive
Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Thank you. We'd like to wish you all the very best for the future. Your feedback is appreciated. Best regards Richard Shelton ...
Nov 07,2016
Minithumbup
Zoe Etheridge
Andrew Done
By:
Nov 07,2016
6 people found
this helpful
All the staff at Shelton & Lines have been extremely proactive, helpful and efficient in particular Zoe, Andrew, Lee and Michelle. We couldn't have asked for any more. Would definitely sell with them again. Thank you to all....
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Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
View all comments (1)
Dear Liz, Thank you for taking the time to write your review, I am delighted that our team were "extremely proactive." All the best Kind regards Richard Shelton ...
Nov 04,2016
Minithumbup
Simon Lines
Lee Francis
By:
Nov 04,2016
6 people found
this helpful
We found staff obliging and courteous at all times. The entire procedure of marketing, prospective purchasers' visits and admin through to the sale of the property was dealt with speedily and efficiently. We were much impressed with all aspects of the service provided...
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Comment on agent fees
We were happy with the fees levied
Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
View all comments (1)
Dear Phil, I am pleased you were "delighted" with the service you received from our agents. I'd like to wish you all the very best for the future. Thank you Richard Shelton ...
Nov 02,2016
Minithumbup
Lee Francis
By:
Nov 02,2016
6 people found
this helpful
From our original meeting, to evaluate my mothers property, through to it's eventual sale, Lee was extremely helpful throughout the whole selling process...
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Comment on agent fees
good
Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Thank you for your feedback. Kind regards Richard Shelton ...
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Agent Fees

No fees set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

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Last updated at 3:03 PM 25/10/2016 by Richard Shelton
Lee  Francis Lee Francis
Director
34 reviews

About Lee No description set View full profile
Simon Lines Simon Lines
14 reviews

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Richard Shelton Richard Shelton
4 reviews

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Zoe Etheridge Zoe Etheridge
-
33 reviews

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Andrew Done Andrew Done
-
2 reviews

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Michelle Taylor Michelle Taylor
Sales Negotiator
10 reviews

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Nataile Nyland - no image available Nataile Nyland
4 reviews

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Emma Collins - no image available Emma Collins
3 reviews

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