Shelton and Lines
4.9/5, 210 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a ... show more We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.
Properties for Sale in Worcester | Properties to Rent in Worcester | Shelton & Lines

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £88,000 £1,600,000
Lettings 100% 95% £382 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 13 1 107 3 71 0 6 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Images & Videos

“What can I say just a massive thankyou Dawn a......”

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Oct 23,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Diane HARVEY'
Oct 23,2020
0 people found
this helpful
What can I say just a massive thankyou Dawn and kat . Its not been the easiest move with lockdown, then the bottom chain broke .But throughout you have supported us to get to the finishing line .Really professional kind and completely honest , quick to give ...
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“I would like to thank Dawn Hancox for selling......”

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Oct 21,2020
Minithumbup
Dawn Hancox
By: 'Helen Barnett'
Oct 21,2020
0 people found
this helpful
I would like to thank Dawn Hancox for selling our house on the first viewing ! Dawn is professional , kind and friendly and highly recommend Dawn for honest and trustworthy advice....
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“An excellent experience with Shelton Lines...”

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Oct 19,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Daniel Bowcutt'
Oct 19,2020
0 people found
this helpful
We had an excellent experience with Shelton Lines. From our first meeting and valuation through advertising, viewings and the final sale, Dawn and her team, Kat and Simon, went beyond expectations in their service to us. We would recommend them unreservedly....
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“We have found Shelton and Lines to be first c......”

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Sep 19,2020
Minithumbup
Simon Lines
Kat Grealy
By: 'kathryn'
Sep 19,2020
1 people found
this helpful
We have found Shelton and Lines to be first class in every respect, both in renting and selling a property. In what has been a difficult time for us , they did their utmost to push the sale through as quickly as possible and have endeavoured ...
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“A thoroughly good experience....”

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Sep 17,2020
Minithumbup
Kat Grealy
Dawn Hancox
By: 'Adrian Ainge'
Sep 17,2020
2 people found
this helpful
A thoroughly good experience. We had a long and difficult sale/purchase with buyers dropping out, but the team at shelton and lines managed the ups and downs very professionally and stuck with us to the conclusion. They know what they are doing and their ...
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Was this helpful? Yes
By: Richard Shelton
Oct 20, 2020
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Dear Adrian Ainge Great feedback - thank you! Selling and buying isn't always a straight forward experience, obviously we know this and therefore make sure we do all we can help! Thanks again, regards Richard ...

“Excellent customer service and communication.......”

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Aug 26,2020
Minithumbup
Dawn Hancox
By: 'Jon Lewis'
Aug 26,2020
2 people found
this helpful
Excellent customer service and communication. Sold my house within a week,and via their conveyancing link up completed with eight weeks. A very happy man. This is how Estate Agents should be but seldomly are....
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By: Richard Shelton
Oct 20, 2020
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Dear Jon Thank you, we really appreciate your comments - we are delighted you are "A very happy man!" Regards Richard ...

“Excellent Service...”

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Jul 28,2020
Minithumbup
Kat Grealy
Dawn Hancox
By: 'Sarah Pinches'
Jul 28,2020
2 people found
this helpful
I have just completed on a property that was marketed by Shelton & Lines, Kat and Dawn were both brilliant throughout the whole process....they always returned my calls/emails promptly and provided excellent sales progression and even sorted issues post sale. I would recommend them ...
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By: Richard Shelton
Aug 05, 2020
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Dear Sarah Pinches, Thank you for taking the time to write your review, your feedback is very much appreciated! We wish all the best for the future. Kind regards Richard ...

“Thank you!...”

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Jul 22,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Sophie'
Jul 22,2020
2 people found
this helpful
We sold our house through Shelton & Lines and I can’t fault them at all! Dawn and Kat have been amazing throughout this entire (stressful) process. They’re so quick at coming back to you if you have any concerns or questions and are extremely ...
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By: Richard Shelton
Jul 22, 2020
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Dear Sophie Recommendation is really important to us, so we thank you for that! Dawn and Kat are pleased you are happy and wish you all the happiness for the future. Kind regards Richard ...

“Big thanks to Shelton and Lines and especiall......”

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Jul 22,2020
Minithumbup
Dawn Hancox
By: 'Charlotte'
Jul 22,2020
1 people found
this helpful
Big thanks to Shelton and Lines and especially Dawn who got our house sold on the first viewing and with lockdown brewing! A huge weight lifted! Would buy and sell again using them! Thank you all so much!...
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By: Richard Shelton
Oct 20, 2020
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Dear Charlotte Great news! Thank you for sharing your experience. All the best, Richard ...

“A credit to her industry...”

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Jul 21,2020
Minithumbup
Dawn Hancox
By: 'Nigel'
Jul 21,2020
2 people found
this helpful
I found Dawn to be fully approachable and professional during the entire house sale process. I believe i obtained great advice and exceptional service information at every step of the process Dawn is without doubt an exceptional and well respected individual and a credit to ...
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By: Richard Shelton
Jul 22, 2020
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Dear Nigel It is great to read such a good review. Dawn is a very conscious member of the team, she is really happy you are pleased. Thank you very much, kind regards Richard ...

“Dawn and Shelton / lines team, were a long wa......”

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Jul 17,2020
Minithumbup
Dawn Hancox
By: 'Craig Goddard'
Jul 17,2020
1 people found
this helpful
Dawn and Shelton / lines team, were a long way in front of the chasing pack to market our property, trustworthy, innovative, and precise. Marketing and getting people through the door was second to none. Dawn was great to manage our sale, we could not fault ...
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By: Richard Shelton
Jul 22, 2020
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Dear Craig Goddard In front of the chasing pack...! Wow that is a compliment :-) we all appreciate your comments very much. Thank you for sharing your experience. Kind regards Richard ...

“I would highly recommended Shelton and Lines ......”

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Jun 18,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Gary Harper'
Jun 18,2020
2 people found
this helpful
I would highly recommended Shelton and Lines to anybody looking to sell their house👌 The team made the experience of selling our house very simple and transparent ❤ Dawn showed great knowledge when valuing our house and was very genuine with advice. Kat handled the communication ...
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Was this helpful? Yes
By: Richard Shelton
Jul 22, 2020
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Dear Gary Harper Thank you for your review, we are really pleased you were reassured - particularly during the lock-down. I will send Daniel this link - for him to see. Thanks again! Kind regards Richard ...

“Pandemic busting customer service...”

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May 31,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Thomas Knighton'
May 31,2020
1 people found
this helpful
Dawn was very helpful with my search for a property and the sake of my existing. Especially as this was during the pandemic. They were working from home during this difficult time but did not fail to answer the phone on any occasion and remained ...
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By: Richard Shelton
Jun 01, 2020
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Dear Thomas Knighton, it has been a challenging time, however, we are fortunate to have a very committed team. Thank you for sharing your experience and I wish you all the best. Kind regards Richard ...

“A sale as smooth as silk!...”

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May 15,2020
Minithumbup
Dawn Hancox
By: 'India Robinson'
May 15,2020
1 people found
this helpful
If you have ever tried to sell a house, you know that it can be confusing and very stressful... especially during the Coronavirus! We had one agent give us his 'expert' valuation, — saying that he knew the area very well — but we didn't feel right ...
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By: Richard Shelton
May 28, 2020
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Dear India Robinson Firstly thank you for writing such a lovely review. We are all very pleased you are happy. Dawn is very passionate about doing her very best for her clients and you recognising this and sharing is greatly appreciated. Thanks again, kind regards Richard ...

“Totally awesome...”

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May 06,2020
Minithumbup
Dawn Hancox
By: 'Judy Aherne'
May 06,2020
2 people found
this helpful
I am writing this review for Dawn H our negotiating agent at Shelton & Lines, who has been absolutely fantastic, giving us all of the support needed to liaise with us, the buyers, and the sellers. She goes the extra mile making sure to respond the ...
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Was this helpful? Yes
By: Richard Shelton
May 11, 2020
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Dear Judy Aherne Dawn and myself are really pleased that you are happy! We really appreciate your feedback, it helps give future clients the confidence to use our services. We all wish you all the happiness in your new home. Kind regards Richard ...

“Good, solid service...”

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Apr 14,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Emma Hunt'
Apr 14,2020
1 people found
this helpful
Shelton and Lines (Worcester branch) provided a good, solid service right from our initial meeting, through viewings and up to completion. All our dealings with them (mainly Dawn, Kat and Kenzie) were handled professionally and the team worked hard to get us the best price ...
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By: Richard Shelton
Apr 15, 2020
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Dear Emma Hunt Thank you very much. Our team are fully focussed on achieving the best results for our clients, it is lovely you have shared this here. All the best, Richard ...

“Having just completed our sale with Shelton a......”

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Mar 15,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Gary Veale'
Mar 15,2020
2 people found
this helpful
Having just completed our sale with Shelton and Lines and have to say what fantastic service from start to finish, very helpful and professional. Special thanks to all the team especially Dawn and Kat..! Would highly recommend these guys.....! Cheers Paula and Gary...
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By: Richard Shelton
Mar 16, 2020
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Dear Gary Veale Thank you. Kat and Dawn pride themselves in providing the very best service, we are all very pleased you are happy and will recommend us. Thanks again Richard ...

“Professional and friendly service...”

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Mar 09,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Simon Large'
Mar 09,2020
2 people found
this helpful
Have bought 2 properties from Shelton & Lines Kat , Dawn and the team are always available for any questions and professional with their services. Looking forward to a long profitable working relationship with them....
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By: Richard Shelton
Mar 11, 2020
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Dear Simon Large, I am delighted you are pleased with the service and thank you for buying two properties! Obviously we are here to help as much as possible. Kind regards Richard ...

“The Shelton & Lines team have been really hel......”

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Mar 06,2020
Minithumbup
Kat Grealy
By: 'Jonathan Davidson'
Mar 06,2020
2 people found
this helpful
The Shelton & Lines team have been really helpful in the Sale of our current home & Purchase of our new home. Particularly want to acknowledge the support Kat & Kenzie provided throughout the process, very responsive and helpful, thanks for all your help Kat & Kenzie....
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By: Richard Shelton
Mar 11, 2020
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Dear Jonathan Davidson, Thank you for taking time out to review the service you have received. It is much appreciated. Kind regards Richard ...

“Dawn the negotiator on behalf of Mr R Shelton......”

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Feb 09,2020
Minithumbdown
By: 'Mandy Sinfield'
Feb 09,2020
1 people found
this helpful
* the negotiator on behalf of ** a director of the estate Agent who was selling his property, strung us along as purchasers with lie after lie about the property we hoped to buy. Initially we were told the original sale had fallen through and having viewed ...
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Was this helpful? Yes
By: Richard Shelton
Feb 10, 2020
View all comments (3)
Dear Mandy Sinfield Once again this isn't factually correct and you are missing out key information such as your constant renegotiation. You did not at anytime have an independent inspection of the thatch, stating we were trying to disguise anything is completely untrue. If there is anything I can do to help, you are very welcome to call me. Kind regards Richard ...

“House Purchase...”

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Jan 09,2020
Minithumbup
Kat Grealy
By: 'Anna Morley'
Jan 09,2020
2 people found
this helpful
Have been liaising with Kat, Kenzie and Dawn at Shelton since our home first went on the market last year. I can not fault the communication and service we have received during our journey of purchasing our first family home. They have been amazing! So ...
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By: Richard Shelton
Jan 09, 2020
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Dear Anna Morley Everyone here are delighted that you are excited about moving to your new beautiful home! Good client communication is really important to us, everyone at Shelton & Lines knows the importance of this. Thank you for sharing your experience! We wish you are the happiness in your new home. Kind regards Richard ...

“Shelton and Lines have been excellent from be......”

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Oct 30,2019
Minithumbdown
By: 'Jackie Beswick'
Oct 30,2019
2 people found
this helpful
Shelton and Lines have been excellent from beginning to end in the sale of Mums property. I chose them based on their location,and valuation for the property, as well as time scale. Their service, and communication with me, especially with Dawn and Kenzie have ...
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By: Richard Shelton
Nov 07, 2019
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Dear Jackie Beswick Good Communication is something we take very seriously, we know it is really important to keep our clients up to speed throughout the process. Thank you for you comments. All the best. Richard ...

“Dawn has been very helpful throughout our exp......”

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Oct 09,2019
Minithumbup
Dawn Hancox
By: 'Edwards'
Oct 09,2019
2 people found
this helpful
Dawn has been very helpful throughout our experience of buying our second property dawn has been at the end of the phone answering any queries would definitely recommend dawn and her team...
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By: Richard Shelton
Oct 10, 2019
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Dear Edwards Its great to see you found Dawn and the team helpful and was on hand to help. Thank you for sharing. Kind regards Richard ...

“Don’t go anywhere else! Sold in less than a w......”

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Jul 10,2019
Minithumbup
By: 'James Freeman'
Jul 10,2019
4 people found
this helpful
Don’t go anywhere else! Sold in less than a week! The video advertising was so professional and I think this along with their hard/relentless work did the job! Special mention to Kenzie, she really is a great Estate Agent and looked after our ...
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By: Richard Shelton
Jul 23, 2019
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Dear James Freeman Thank you for sharing, the video marketing on social media and rightmove has become really effective for our clients. Kenzie really appreciated the mention too. Kind regards Richard ...

“We are very pleased we chose Shelton & Lines ......”

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Jun 26,2019
Minithumbup
Dawn Hancox
By: 'Graham & Valerie Bennett'
Jun 26,2019
5 people found
this helpful
We are very pleased we chose Shelton & Lines as our agents to sell our property. Their professionalism is outstanding. We would have no hesitation in recommending them to anyone who wants to use an estate agent....
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By: Richard Shelton
Jul 23, 2019
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Dear Graham & Valerie It is really appreciated that you will have no hesitation in recommending our service. Thank you so much. Best regards Richard ...

“SELLING....”

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Jun 10,2019
Minithumbup
By: 'VENDOR'
Jun 10,2019
3 people found
this helpful
Christopher has been very helpful. The photographs of our house are very representative and not at all misleading. The video has also been produced in a very professional manner. Being a previous customer, I am very confident that with the help from Christopher and the ...
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By: Richard Shelton
Jul 24, 2019
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Dear Vendor Thank you for taking the time to share your opinion of our property marketing. Regards Richard ...

“Seamless, friendly service!...”

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Jun 07,2019
Minithumbup
By: 'Anderson'
Jun 07,2019
4 people found
this helpful
We found that all the team at Shelton and Lines were great, from the photographers and filmmakers, to the agents themselves. Kenzie was particularly efficient and really lovely to deal with. The sale of our property ran very smoothly, and I would certainly use them ...
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Comment on agent fees
As other agents
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
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Dear Anderson Thank you for mentioning Kenzie, she really does work hard and cares about her clients. All the best for the future. Thank you Richard ...

“Great estate agents...”

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May 29,2019
Minithumbup
Dawn Hancox
By: 'Ross styles'
May 29,2019
4 people found
this helpful
Really friendly and honest estate agents they were helpful throughout and it all went really smoothly would highly recommend to others....
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Comment on agent fees
Really happy with the fees.
Was this helpful? Yes
By: Richard Shelton
May 29, 2019
View all comments (1)
Dear Ross Styles We are delighted you are happy with our service, thank you for sharing. Wishing you all the best. Kind regards Richard ...

“A Wonderful Service...”

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Apr 30,2019
Minithumbup
By: 'James'
Apr 30,2019
5 people found
this helpful
Lee, Kenzie and the whole team have just helped me sell my house with very little stress and for an amazing price! From start to finish communication has been outstanding and they have always had enough time to help me with all my questions. I ...
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Comment on agent fees
The fees were more than fair
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
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Dear James Thank you for sharing your experience. The sales team always strive to get the best result for our sellers. We are delighted you are happy. All the best Richard ...

“Excellent service...”

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Apr 08,2019
Minithumbup
Dawn Hancox
By: 'Julie'
Apr 08,2019
4 people found
this helpful
Excellent service , Dawn has supported us providing help and assistance during our recent house purchase and was genuinely pleased on the day we picked up the keys . A big thank you...
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By: Richard Shelton
May 21, 2019
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Dear Julie Dawn really does aim to please, she gets genuine satisfaction from helping people move to their dream new home. Thanks for sharing. Kind regards Richard ...

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

Awards won by Shelton and Lines

Individual Branch Awards

Worcester, WR3

Great Malvern, WR14


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