• Lee  Francis
    Lee Francis
  • Simon Lines
    Simon Lines
  • Richard Shelton
    Richard Shelton
  • Zoe Etheridge
    Zoe Etheridge
  • Andrew Done
    Andrew Done
  • Michelle Taylor
    Michelle Taylor
  • Emma Collins
    Emma Collins
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

 
Website not available Properties for sale
Properties for rent
Jul 18,2017
Minithumbup
Zoe Etheridge
By:
Jul 18,2017
2 people found
this helpful
We purchased our house through Zoe at Shelton and Lines and I can honestly say Zoe went out of her way to make the process not so daughting. Zoe was very calm and helped keep us and her seller calm in a bit of a tricky situation. We are now settled in our beautiful home. I highly recommend her and all the staff at Shelton and Lines. Thankyou for all your help xx...
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Comment on agent fees
I was the purchaser so I can't really comment on fees but i'm sure they were very fair with our sellers fees
Was this helpful? Yes
By: Richard Shelton
Jul 20, 2017
View all comments (1)
Dear Hermione Cohen We are all delighted you are settled in your new home - specially Zoe. Thank you for sharing experience. All the best Richard ...
Jun 22,2017
Minithumbup
By:
Jun 22,2017
3 people found
this helpful
We sold out house with Shelton and Lines, they were very helpful, sorted any queries out quickly and we're very reassuring to our situation. I would definitely recommend this agent to anyone. Great to know there are still companies out there willing to go that extra mile....
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Comment on agent fees
Very very reasonable
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2017
View all comments (1)
Dear Natalie, We really do strive to go the extra mile, thank you for sharing this others, it is much appreciated! All the very best Richard ...
Jun 19,2017
Minithumbup
Michelle Taylor
Lee Francis
By:
Jun 19,2017
3 people found
this helpful
Lee and Micelle steered through my purchase with consulate professionalism. Communication was good and although the sale dragged on I was kept in the loop with issues further along the chain....
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Comment on agent fees
Okay, they are agent's fees after all.
Was this helpful? Yes
By: Richard Shelton
Jul 20, 2017
View all comments (1)
Dear Buy 2 Let, Thank you for your comments it is much appreciated. I'm pleased to hear that you found the communication good. Kind regards Richard ...
Jun 15,2017
Minithumbup
Zoe Etheridge
By:
Jun 15,2017
4 people found
this helpful
Excellent, professional service from Zoe. Always contactable and returned all calls e-mails. Constant up-dates received from her to keep me up-to-date on progress....
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Was this helpful? Yes
By: Richard Shelton
Jun 19, 2017
View all comments (1)
Dear Sarah Thank you, it is great to hear that you were kept up to date the progress from Zoe. Kind regards Richard ...
Jun 15,2017
Minithumbup
Zoe Etheridge
By:
Jun 15,2017
4 people found
this helpful
I brought a house Shelton and lines were listing and the help I received from the staff made me feel like I was the customer, very professional and helpful I was very impressed...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Richard Shelton
Jun 19, 2017
View all comments (1)
Dear Mr McAllister We are delighted you were impressed with the service you received. All the very best. Richard ...
Jun 13,2017
Minithumbup
Michelle Taylor
Richard Shelton
By:
Jun 13,2017
4 people found
this helpful
What an incredible service and effort from Michelle and the team at Shelton and Lines Estate Agents. We have just exchanged to move house and from start to finish, I can't express just how incredible they have been. When we ran into difficult times due to solicitors, Michelle went the extra mile and exceeded all expectations. There was no point that we felt they didn't do their very best for us on every level. We are so happy with them and will tell anyone selling or buying a property to make th...
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Comment on agent fees
The best fees
Attachments
Was this helpful? Yes
By: Richard Shelton
Jun 13, 2017
View all comments (1)
Dear Mr James, Thank you very much for your kind words, it is very much appreciated. Michelle was delighted with her Prosecco you bought her! Thanks again. Kind regards Richard ...
Jun 06,2017
Minithumbup
Michelle Taylor
By:
Jun 06,2017
4 people found
this helpful
Michelle was excellent throughout the whole process of buying our first house. We were very impressed with her commitment and communication, right from viewing the house down to completion day! Very happy!...
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Was this helpful? Yes
By: Richard Shelton
Jun 19, 2017
View all comments (1)
Dear Mr & Mrs Augousti It is fantastic for us to hear you are very happy! It is our company policy to do our very best to make all our customers happy! All the best - thank you. Richard ...
Jun 05,2017
Minithumbup
Lee Francis
By:
Jun 05,2017
5 people found
this helpful
I highly recommend the team at Shelton and Lines. Lee is an excellent communicator and kept me well informed throughout the entire process. He was always responsive and offered sound advice from start to finish. I liked the fact that Shelton and Lines are local to the area. Lee knows his market very well which gives him an advantage. I would have no hesitation in recommending him to anyone contemplating selling their house in the future....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Jul 20, 2017
View all comments (1)
Dear Paul Hogan, Thank you. We are very lucky to have Lee's expertise and vast knowledge of the property market, I am really pleased you will recommend us. Kind regards Richard ...
Jun 02,2017
Minithumbup
Zoe Etheridge
By:
Jun 02,2017
3 people found
this helpful
Zoe was the vendor's agent but did a superb job along my chain for me as the buyer right from the outset when she introduced us to the property. Her help, understanding, 'can do', advice and patience was a credit to her and Shelton and Lines. My experience through the house moving process was less than positive and Zoe, her client and my solicitors were the only shining lights. I would recommend Shelton & Lines based on my dealings with them....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2017
View all comments (1)
Dear David Thank you, it is excellent that you have recognised Zoe for her "can do" attitude. Recieving positive feedback like this encourages us all to keep improving and doing our very best. Kind regards Richard ...
Jun 02,2017
Minithumbup
Zoe Etheridge
By:
Jun 02,2017
6 people found
this helpful
Buying a new house is stressful and something you do everyday... but Zoe made the whole process a pleasure. Highly recommend....
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Was this helpful? Yes
By: Richard Shelton
Jun 26, 2017
View all comments (1)
Dear Russell Thank you for your comments. Zoe is really pleased that you felt the process was a pleasure. Kind regards Richard ...
May 28,2017
Minithumbup
By:
May 28,2017
5 people found
this helpful
Friendly staff that were always willing to help. Was very comfortable with the staff in representing and selling our property. Staff did a lot to try and help find our ideal property....
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Comment on agent fees
Good!
Was this helpful? Yes
By: Richard Shelton
Jun 26, 2017
View all comments (1)
Dear Emily & Matt Great to hear that you were comfortable with our staff. It gives us all pleasure to help people find their ideal home too. Thank you for writing a review. Kind regards Richard ...
May 26,2017
Minithumbup
Michelle Taylor
By:
May 26,2017
6 people found
this helpful
I purchased my property through Shelton and Lines with Michelle overseeing the process from start to finish. I think I got lucky with purchasing my first home and the process being relatively stress free. Michelle returned all my calls/emails and set up a couple of extra visits to the property to allow me to 'measure up' etc. Thanks Michelle!...
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Was this helpful? Yes
By: Richard Shelton
Jun 24, 2017
View all comments (1)
Dear Kerry, Thank you for sharing your experience, I'm very pleased to hear your purchase was stress free! Kind regards Richard ...
May 24,2017
Minithumbup
Lee Francis
Zoe Etheridge
By:
May 24,2017
5 people found
this helpful
I purchased a buy-to-let house through Shelton and Lines and found them very helpful during the process. The vendor was hopeless but Lee and his team definitely went above and beyond normal expectations to ensure the sale completed, sorting things that one would normally expect the vendor to do. It only completed successfully thanks to Lee's efforts so I would definitely recommend Shelton and Lines....
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Was this helpful? Yes
By: Richard Shelton
May 24, 2017
View all comments (1)
Dear Chris Thank you, we are really pleased you would "definitely recommend Shelton & Lines" Kind regards Richard ...
May 24,2017
Minithumbup
Zoe Etheridge
Lee Francis
By:
May 24,2017
5 people found
this helpful
Both Zoe and Lee were very informative, pragmatic, honest, realistic and efficient. From a buyers perspective I knew where I stood when my offer was first made. Nice touches were a welcome hamper box and when I arrived to move in, the 'For Sale' sign had already been removed. Both individual agents and the Estate Agents themselves were first class....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Richard Shelton
Jun 24, 2017
View all comments (1)
Dear Rachel Bennett Thank you very much, your comments really are appreciated. First class! Wow! We will continue to do our very best. Kind regards Richard ...
May 24,2017
Minithumbup
Zoe Etheridge
Lee Francis
By:
May 24,2017
4 people found
this helpful
Lee Francis carried out the initial valuation, having thoroughly researched the market. Lee knew the market extremely well and could translate this into a most effective way to market our particular property. He was very easy to talk to. Zoe Etheridge and Lee Francis were very open, very customer orientated and we felt you could trust them from the outset and throughout the whole process, no matter what problems arose. Zoe and Lee were always very professional and we would expect that the purcha...
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Comment on agent fees
The fee structure is excellent and very competitive but also provides flexibility to provide an additional sum to reflect what we have found is a very efficient and effective organisation if you wish to do so.
Was this helpful? Yes
By: Richard Shelton
Jun 22, 2017
View all comments (1)
Dear Ruth Haines Thank you for taking the time to write a review about the experience you received from us - particularly from Lee & Zoe. It means a lot to all of us and keeps us motivated to continue improving our customers experience. Thank you for the FIVE star rating! All the best Kind regards Richard ...
May 23,2017
Minithumbup
Zoe Etheridge
Michelle Taylor
By:
May 23,2017
4 people found
this helpful
All the staff, but particularly Zoe and Michelle, dealt with the sale of my house in a thoroughly professional manner. The particulars circulated were extremely polished and accurate. I would not hesitate to recommend Shelton and Lines to other prospective house vendors and purchasers. Thank you for a job well done....
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Comment on agent fees
In line with other agencies and they worked hard on my behalf.
Was this helpful? Yes
By: Richard Shelton
Jun 22, 2017
View all comments (1)
Dear Marian Thank you for taking the time out to review us. Comments like this really do help motivate us and focus on improving areas of our business too. All the best Richard ...
Apr 19,2017
Minithumbup
Michelle Taylor
By:
Apr 19,2017
5 people found
this helpful
We were impressed with Michelle's communication throughout the whole process of buying our home and she went out of her way and in her own time to do additional viewings with us, which we really appreciated. Thanks for being so helpful Michelle...
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Was this helpful? Yes
By: Richard Shelton
Apr 21, 2017
View all comments (1)
Dear JEHandley Thank you for your feedback, it is appreciated that you have recognised Michelle's commitment to customer service. We wish you every happiness in your new home. Richard ...
Apr 11,2017
Minithumbup
Zoe Etheridge
Lee Francis
By:
Apr 11,2017
6 people found
this helpful
Just outstanding! From start to finish the team at Shelton and Lines were fantastic! At all times we were made to feel supported and valued. Zoe bent over backwards to facilitate the initial viewing and everything beyond. My wife and I now have our foot on the ladder in a house we love thanks to these guys. Highly recommend!!!...
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Was this helpful? Yes
By: Richard Shelton
Apr 12, 2017
View all comments (1)
Dear Mr & Mrs Pincott Thank you for taking the time to review us. We all here, wish you every happiness in your new home. Kind regards Richard ...
Mar 13,2017
Minithumbup
Zoe Etheridge
By:
Mar 13,2017
7 people found
this helpful
I recently approached Shelton & Lines as they were marketing a property that interested me. From answering my initial questions, arranging a viewing (I was not based in the local area), making an offer, and following up on other issues, nothing was ever too much trouble for Zoe. I found her candour quite refreshing and she was friendly, approachable and professional. I am very grateful to her for all her advice and assistance in securing the apartment I now own....
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Comment on agent fees
N/A as I was the buyer.
Was this helpful? Yes
By: Richard Shelton
Mar 17, 2017
View all comments (1)
Dear CBJ Thank you. Receiving feedback like this motivates us all to continue improving our customer's experience with us. Much appreciated. I'd like to wish you every happiness in your new apartment. Kind regards Richard ...
Mar 13,2017
Minithumbup
Emma Collins
By:
Mar 13,2017
6 people found
this helpful
I would just like to thank both Natalie and Emma for the fantastic service and support they have given myself over the past year. I could not have asked for a better quality of service and even though i am overseas i have absolute confidence that my property is being managed and looked after in my best interests. Having this level of professionalism is very reassuring and i doubt that this could be matched elsewhere. Many, many thanks....
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Was this helpful? Yes
By: Richard Shelton
Mar 13, 2017
View all comments (1)
Dear Ben, Thank you, we are very pleased you find the level of service from a landlords prospective - "fantastic." Natalie & Emma both do their upmost to deliver the highest level of service. Kind regards Richard ...
Mar 03,2017
Minithumbup
Lee Francis
Zoe Etheridge
By:
Mar 03,2017
7 people found
this helpful
Lee and Zoe were instructed by our family to market our late mother's property. As Executor of my late mother's estate it was down to me to make contact with Lee and Zoe and I found them to be extremely helpful and obliging, willing to go out of their way to help. As no family member lives in Worcester it was essential that we had good open lines of communication. We would have no hesitation in recommending them....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2017
View all comments (1)
Dear Colleen Thank you for using our services, I am delighted that Lee & Zoe were willing to "go out their way" to make your selling experience as stress free as possible. Kind regards Richard ...
Feb 24,2017
Minithumbup
Michelle Taylor
By:
Feb 24,2017
8 people found
this helpful
Amazing service throughout the process. Michelle was always available if we needed to know anything. I Would highly recommend this agent...
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Was this helpful? Yes
By: Richard Shelton
Feb 27, 2017
View all comments (1)
Hi Jordan I am delighted you found Michelle "amazing" Thank you, all the very best Richard ...
Feb 23,2017
Minithumbup
Lee Francis
Zoe Etheridge
By:
Feb 23,2017
8 people found
this helpful
Lee and Zoe were on hand at a moments notice with an abundance of support and helpful advice throughout the whole experience. Their local and business knowledge made the entire process a breeze and flawless. The package that they put together to advertise the house can not be matched. I would recommend them to anyone looking to sell and they will be the 1st and only call I make when I look to sell or buy again. Amazing work guys....
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Comment on agent fees
very flexible and affordable
Was this helpful? Yes
By: Richard Shelton
Feb 28, 2017
View all comments (1)
Dear Adam, Thank you for taking the time to review your experience with us and particularly Lee & Zoe. They are both very pleased you are happy with our service and delighted you would come back to us again. I'd like to wish you the best in your new home. Kind regards Richard ...
Feb 07,2017
Minithumbup
Emma Collins
By:
Feb 07,2017
7 people found
this helpful
Very helpful, understanding and accommodating ladies, so far my experience with them has been a pleasure. The service has been swift and accurate. I feel confident that my tenancy will pass without issue. Thank you !...
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Comment on agent fees
A little high but you get what you pay for
Was this helpful? Yes
By: Richard Shelton
Feb 07, 2017
View all comments (1)
Hi Lisa Thank you for your comments, great to hear you we have been swift & accurate..! Kind regards Richard ...
Feb 04,2017
Minithumbup
By:
Feb 04,2017
7 people found
this helpful
I have viewed approx 12 properties with various agents and I found Natalie to be highly professional, friendly but most importantly her excellent communication skills and prompt responses surpassed my experiences with other agents. I have found the speed of service/response very reassuring and I feel confident my stay in London Road will be professionally supported by Shelton's thanks to Natalies service....
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Comment on agent fees
Comparative to other agents
Was this helpful? Yes
By: Richard Shelton
Feb 04, 2017
View all comments (1)
Dear Sam, Thank you for your review, Natalie always gives 100% and I am thrilled you have reconsidered this. The property on London Road is lovely and I'm sure you will be very happy there. Kind regards Richard ...
Jan 19,2017
Minithumbup
Michelle Taylor
Lee Francis
By:
Jan 19,2017
7 people found
this helpful
I thoroughly recommend Shelton and Lines Estate Agents. Michelle and Lee provided excellent advice and support from start to finish. The marketing was impressive and service was great. Unlike some other agents they were never pushy or overbearing when trying to secure our business, just honest, helpful and professional. There knowledge and contacts proved to be very helpful. If I was to sell a house again I would definitely use this estate agents....
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Comment on agent fees
Fees are very competitive for the excellent service provided.
Was this helpful? Yes
By: Richard Shelton
Jan 19, 2017
View all comments (1)
Dear Mr Apps, Thank you for taking the time to write a review. I am delighted that you would definitely use of services again :-)) All the very best Best regards Richard ...
Jan 10,2017
Minithumbup
Michelle Taylor
By:
Jan 10,2017
8 people found
this helpful
Michelle was excellent from the moment we waked through the door to view our new home, to the moment she handed over the keys to us. Was quick to provide all necessary information at all times, incredibly helpful and informative. Very impressed....
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Sam Thank you for taking the time to write a review about your experience with Michelle. Great to hear - thank you! ...
Jan 10,2017
Minithumbup
Michelle Taylor
Zoe Etheridge
By:
Jan 10,2017
8 people found
this helpful
My whole experience with Shelton and Lines Estate Agents was excellent from beginning to end. Richard was extremely knowledgeable when he valued my home and prepared it ready for market. I achieved very close to the asking price. When the viewings began Michelle and Zoe showed their worth. They carried out all of my viewings between them with total professionalism. Michelle secured an offer on my house and took me through the remainder of the sale leading to exchange of contracts within 3 months...
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Comment on agent fees
The fees paid reflected the excellent service provided.
Was this helpful? Yes
By: Richard
Jan 10, 2017
View all comments (1)
Dear Helen, Thank you very much. I'd like to wish you all the very best. Thank you using us to sell your home :-)) ...
Dec 29,2016
Minithumbup
By:
Dec 29,2016
10 people found
this helpful
Natalie was always very helpful & understanding. She Handled my enquires with great sensitivity & efficiency. I would recommend Shelton & lines when it comes to renting property....
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Was this helpful? Yes
By: Richard Shelton
Jan 18, 2017
View all comments (1)
Dear Craig Thank you for recommending us, its great to hear that Natalie is so helpful and efficient! Kind regards Richard ...
Dec 28,2016
Minithumbup
Zoe Etheridge
By:
Dec 28,2016
8 people found
this helpful
Zoe was amazing from start to finish and really went the extra mile for us.she was always helping us with answers to our question even replying when she was on her holiday,couldn't recommend her enough.she was always friendly,professional,went above and beyond and made selling our house so much easier,thank you Zoe for everything you did for us...
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Comment on agent fees
Very good and fair
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Sid, Thank you for taking the time to write a review about your service with us. Zoe is very committed in providing the highest level of service. Thank you for recognising this :-) Regards Richard ...
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Agent Fees

No fees set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

No procedure set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton
Lee  Francis Lee Francis
Director
35 reviews

About Lee No description set View full profile
Simon Lines Simon Lines
14 reviews

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Richard Shelton Richard Shelton
5 reviews

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Zoe Etheridge Zoe Etheridge
-
38 reviews

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Andrew Done Andrew Done
-
2 reviews

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Michelle Taylor Michelle Taylor
Sales Negotiator
14 reviews

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Emma Collins Emma Collins
3 reviews

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