Shelton and Lines
4.9/5, 186 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a ... show more We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.
Properties for Sale in Worcester | Properties to Rent in Worcester | Shelton & Lines

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £88,000 £1,600,000
Lettings 100% 95% £395 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 89 3 67 0 6 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Images & Videos

“Shelton and Lines have been excellent from be......”

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Oct 30,2019
Minithumbdown
Kenzie Hilliker
By: 'Jackie Beswick'
Oct 30,2019
1 people found
this helpful
Shelton and Lines have been excellent from beginning to end in the sale of Mums property. I chose them based on their location,and valuation for the property, as well as time scale. Their service, and communication with me, especially with Dawn and Kenzie have ...
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Was this helpful? Yes
By: Richard Shelton
Nov 07, 2019
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Dear Jackie Beswick Good Communication is something we take very seriously, we know it is really important to keep our clients up to speed throughout the process. Thank you for you comments. All the best. Richard ...

“I had a great experience in buying my first p......”

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Oct 11,2019
Minithumbup
Kat Grealy
Dawn Hancox
By: 'Sophie Jenkins'
Oct 11,2019
2 people found
this helpful
I had a great experience in buying my first property with Shelton and Lines. Kat was especially great, in making sure I was kept updated were possible due to a long process taking place. When I thought I was kept in the dark between Solicitors ...
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Was this helpful? Yes
By: Richard Shelton
Oct 14, 2019
View all comments (1)
Dear Sophie Jenkins Thank you for your review, your feedback is appreciated. The reservation fee information was sent to you, however here is the link that helps explain: https://www.sheltonandlines.co.uk/buyers-info In order to provide the level of service you experienced this has to be paid for, our sellers pay for their property's marketing, negotiations, compliance, viewings and sales progression. In the U.K an average of 34% of sales fall through. Shelton & Lines taking reservation fe ...

“Dawn has been very helpful throughout our exp......”

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Oct 09,2019
Minithumbup
Dawn Hancox
By: 'Edwards'
Oct 09,2019
2 people found
this helpful
Dawn has been very helpful throughout our experience of buying our second property dawn has been at the end of the phone answering any queries would definitely recommend dawn and her team...
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By: Richard Shelton
Oct 10, 2019
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Dear Edwards Its great to see you found Dawn and the team helpful and was on hand to help. Thank you for sharing. Kind regards Richard ...

“Absolutely brilliant from start to finish....”

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Oct 07,2019
Minithumbup
Dawn Hancox
By: 'Alan Fincher'
Oct 07,2019
2 people found
this helpful
Absolutely brilliant from start to finish, Dawn and the team were attentive and very helpful. I couldn't recommend enough!! Thank you so much....
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By: Richard Shelton
Oct 10, 2019
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Dear Alan Fincher Thank you for taking the time to give Dawn and the team a 5 star review. Kind regards Richard ...

“Don’t go anywhere else! Sold in less than a w......”

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Jul 10,2019
Minithumbup
Kenzie Hilliker
By: 'James Freeman'
Jul 10,2019
4 people found
this helpful
Don’t go anywhere else! Sold in less than a week! The video advertising was so professional and I think this along with their hard/relentless work did the job! Special mention to Kenzie, she really is a great Estate Agent and looked after our ...
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Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
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Dear James Freeman Thank you for sharing, the video marketing on social media and rightmove has become really effective for our clients. Kenzie really appreciated the mention too. Kind regards Richard ...

“We are very pleased we chose Shelton & Lines ......”

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Jun 26,2019
Minithumbup
Dawn Hancox
By: 'Graham & Valerie Bennett'
Jun 26,2019
5 people found
this helpful
We are very pleased we chose Shelton & Lines as our agents to sell our property. Their professionalism is outstanding. We would have no hesitation in recommending them to anyone who wants to use an estate agent....
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By: Richard Shelton
Jul 23, 2019
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Dear Graham & Valerie It is really appreciated that you will have no hesitation in recommending our service. Thank you so much. Best regards Richard ...

“SELLING....”

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Jun 10,2019
Minithumbup
Christopher Walker
By: 'VENDOR'
Jun 10,2019
3 people found
this helpful
Christopher has been very helpful. The photographs of our house are very representative and not at all misleading. The video has also been produced in a very professional manner. Being a previous customer, I am very confident that with the help from Christopher and the ...
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By: Richard Shelton
Jul 24, 2019
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Dear Vendor Thank you for taking the time to share your opinion of our property marketing. Regards Richard ...

“Seamless, friendly service!...”

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Jun 07,2019
Minithumbup
Kenzie Hilliker
By: 'Anderson'
Jun 07,2019
4 people found
this helpful
We found that all the team at Shelton and Lines were great, from the photographers and filmmakers, to the agents themselves. Kenzie was particularly efficient and really lovely to deal with. The sale of our property ran very smoothly, and I would certainly use them ...
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Comment on agent fees
As other agents
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
View all comments (1)
Dear Anderson Thank you for mentioning Kenzie, she really does work hard and cares about her clients. All the best for the future. Thank you Richard ...

“Great estate agents...”

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May 29,2019
Minithumbup
Dawn Hancox
By: 'Ross styles'
May 29,2019
4 people found
this helpful
Really friendly and honest estate agents they were helpful throughout and it all went really smoothly would highly recommend to others....
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Comment on agent fees
Really happy with the fees.
Was this helpful? Yes
By: Richard Shelton
May 29, 2019
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Dear Ross Styles We are delighted you are happy with our service, thank you for sharing. Wishing you all the best. Kind regards Richard ...

“A Wonderful Service...”

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Apr 30,2019
Minithumbup
Kenzie Hilliker
By: 'James'
Apr 30,2019
5 people found
this helpful
Lee, Kenzie and the whole team have just helped me sell my house with very little stress and for an amazing price! From start to finish communication has been outstanding and they have always had enough time to help me with all my questions. I ...
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Comment on agent fees
The fees were more than fair
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
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Dear James Thank you for sharing your experience. The sales team always strive to get the best result for our sellers. We are delighted you are happy. All the best Richard ...

“Excellent service...”

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Apr 08,2019
Minithumbup
Dawn Hancox
By: 'Julie'
Apr 08,2019
4 people found
this helpful
Excellent service , Dawn has supported us providing help and assistance during our recent house purchase and was genuinely pleased on the day we picked up the keys . A big thank you...
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By: Richard Shelton
May 21, 2019
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Dear Julie Dawn really does aim to please, she gets genuine satisfaction from helping people move to their dream new home. Thanks for sharing. Kind regards Richard ...

“Brilliant staff...”

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Apr 04,2019
Minithumbup
Dawn Hancox
By: 'Kerry'
Apr 04,2019
4 people found
this helpful
Very pleased with the service dawn and team delivered,very professional but also very approachable and down to earth,kept me informed with everything going on ,and helped with all the legal stuff!!very quick and efficient move recommended....
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By: Richard Shelton
May 21, 2019
View all comments (1)
Dear Kerry Thank you. Being approachable is something that isn't always carried out very well by Estate Agents, we are aware of this and always do our level best to make our clients feel comfortable. It is part of our company values; seen here on our website https://www.sheltonandlines.co.uk/about-us Thanks for sharing. All the best Richard ...

“Proffesional Service...”

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Mar 13,2019
Minithumbup
Christopher Walker
By: 'Natalie Chance'
Mar 13,2019
6 people found
this helpful
Shelton and Lines, excellent service and i'm thrilled with our brochure and pictures they have produced for our property Christopher is a splendid guy, and very professional....
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
View all comments (1)
Dear Natalie Chance, thank you for reviewing our property marketing. Christopher prides himself on his photography. We are happy for you that your property sold so quickly too! Thank you for reviewing. Best regards Richard ...

“Excellent throughout...”

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Mar 09,2019
Minithumbup
Dawn Hancox
By: 'Elizabeth D'
Mar 09,2019
5 people found
this helpful
Very helpful when needed. Purchase was smooth and easy. Dawn was genuinely pleased on the day we went to collect the keys to our new home....
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Comment on agent fees
N/a
Was this helpful? Yes
By: Richard Shelton
Mar 12, 2019
View all comments (1)
Dear Elizabeth D Thank you for sharing, we always aim for "smooth & easy." All the best. Richard ...

“Excellent customer service...”

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Mar 02,2019
Minithumbup
Dawn Hancox
By: 'Nick Bryant'
Mar 02,2019
4 people found
this helpful
Five star service, could not fault Dawn and the Shelton team for their superb hard work whilst marketing and selling my apartment in a very difficult market. Dawn constantly kept me informed all the way throughout my sale. Thank you very much. Five stars for ...
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Comment on agent fees
1% fee. Competitive and fair
Was this helpful? Yes
By: Richard Shelton
Mar 12, 2019
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Dear Nick Bryant Thank you for rating your experience 5 STARS, it is very much appreciated. We all wish you the very best. Kind regards Richard ...

“Excellent service...”

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Feb 22,2019
Minithumbup
By: 'Pticey'
Feb 22,2019
4 people found
this helpful
Superb service could not fault Dawn and kenzie for there work and keeping me informed all the way through my transaction thank you very much both of you 5stars for u both...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Feb 26, 2019
View all comments (1)
Dear Pticey Its great to read your comments - thank you for sharing. Kind regards Richard ...

“Excellent...”

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Feb 13,2019
Minithumbup
Kenzie Hilliker
By: 'Chris'
Feb 13,2019
6 people found
this helpful
From start to finish was very good service and always helpful as we were first time buyers we had a lot of questions....
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By: Richard Shelton
Feb 26, 2019
View all comments (1)
Dear Chris We love helping first time buyers it an exciting time buyer your fist home. We all wish you all the happiness for the future. Best regards Richard ...

“Professional help in a difficult time...”

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Feb 12,2019
Minithumbup
Dawn Hancox
By: 'Happy Seller'
Feb 12,2019
7 people found
this helpful
In a difficult sale (due to the buyer) we've managed to get our property sold thanks to the professional help of Dawn and the rest of the team. We're very happy with our cooperation with them and would recommend them to anyone....
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Was this helpful? Yes
By: Richard Shelton
Feb 26, 2019
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Dear Happy Seller, We are delighted you are happy, thank you for sharing. Best regards Richard ...

“Mixed...”

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Jan 28,2019
Minithumbdown
By: 'Duncan'
Jan 28,2019
6 people found
this helpful
Overall happy with the end result although I questioned the original value as it was surprisingly high. Unfortunately we had to drop the price as there had been no offers. Communication was fine to start with but then dropped off as the sale progressed so ...
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Comment on agent fees
For the service I feel I have overpaid slightly unfortunately.
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Duncan Thank you for your feedback, it is really important to us. It is one of our values to "continuously improve & be better." We share our values on our "About Us" page on our website. So, therefore any area of improvement no matter how small, we have the desire to fix. We really do promote a transparent approach, because we feel it is important to our customers and we can constantly improve. Thanks again. Kind regards Richard ...

“Difficult sale handled very well...”

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Jan 24,2019
Minithumbup
Dawn Hancox
By: 'Charlotte'
Jan 24,2019
7 people found
this helpful
Dawn acted for us on a recent sale as mortgagee in possession. This proved to be a difficult sale but Dawn (and I'm sure the other agents) handled it brilliantly - they did numerous open house meetings to raise interest and kept us updated with ...
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Comment on agent fees
Fees reasonable considering the amount of work involved and level of service received.
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Charlotte, Thank you for taking the time out to write your review. We have procedures in place to ensure emails and calls are handled quickly. Great to hear you are pleased! Thanks again All the best Richard ...

“Happy buyer...”

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Jan 11,2019
Minithumbup
Dawn Hancox
By: 'Happy Buyer'
Jan 11,2019
6 people found
this helpful
Bought a house through Dawn at Shelton & Lines and was really happy with the help she gave. Not very good "online" solicitors on one part of the chain held everybody up but she helped smooth the way. Very professional throughout negotiations, approachable and friendly - ...
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Comment on agent fees
Buyer but fees seem reasonable
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Happy Buyer What a great name! As part of our buyers journey we are here to help every step of the way. Thank you for sharing your experience. All the best Richard ...

“Excellent...”

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Jan 11,2019
Minithumbup
Christopher Walker
By: 'A Davies'
Jan 11,2019
6 people found
this helpful
Thank you Christopher for helping me get my house on the Market. Your expertise were invaluable and made the whole experience stress free. Professional throughout the visit to my home and delivered on all promises. 48 hours later my house was on the market. Couldn't ask ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Feb 26, 2019
View all comments (1)
Dear A Davies Thank you for sharing your experience, we really do appreciate it. Thanks again. Best regards Richard ...

“Thank You...”

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Nov 15,2018
Minithumbup
Dawn Hancox
By: 'DP'
Nov 15,2018
10 people found
this helpful
Would like to say how good Dawn was with all aspects of our sell. Her professional and personal attitude made it a pleasure to deal with her....
read full review
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear DP I am delighted you are pleased. Thank you for sharing. Kind regards Richard ...

“Excellent service...”

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Nov 15,2018
Minithumbup
By: 'Battenhall Resident'
Nov 15,2018
9 people found
this helpful
It has been fantastic working with Shelton and Lines so far, they have a fantastic attitude towards their profession which runs through to their client base. They stand out from other local agents as they are always striving to 'up their game' to consistently improve ...
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Comment on agent fees
Typical fees for this area and type of property
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Battenhall Resident Thank you so much, this great to hear. One of our core values is to always strive to be better. Thanks again Richard ...

“J Motteram...”

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Oct 02,2018
Minithumbup
Kenzie Hilliker
By: 'J Motteram'
Oct 02,2018
7 people found
this helpful
Can't thank Kenzie enough for her help throughout the process. I was a first time buyer, and new to the whole process and she was supportive throughout. Had a few issues along the way with a lapse in communication from solicitors, and Kenzie acted as ...
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Comment on agent fees
N/A - Buyer
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2018
View all comments (1)
Dear J Motteram Excellent communication between buyer, selling and the lawyers is very important, having a good experienced estate agent does genuinely add a lot of value to the process. We have very happy you are pleased. Kind regards Richard ...

“Great efficient service...”

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Sep 28,2018
Minithumbup
By: 'Clive Carter'
Sep 28,2018
7 people found
this helpful
Lee managed to get our flat sold within a week when it had been on the market for nearly a year, had a sale fall through, and had a general nightmare with it. All the staff at Shelton & Lines were great to deal with and ...
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Comment on agent fees
Good value considering how long the sale took.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2018
View all comments (1)
Dear Clive Carter, Thank you for sharing your experience. This really does demonstrate that all agents are not the same. We are delighted you are happy. Best wishes Richard ...

“Happy Seller...”

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Aug 31,2018
Minithumbup
Dawn Hancox
By: 'Richardson'
Aug 31,2018
8 people found
this helpful
The whole team are lovely to deal with reassuring at all times so please I used Shelton & Lines to sell my family home great work guys. Thank you for your help....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Richardson I am delighted you were reassured throughout the process, we are all here to make our clients experience as stress free as possible. Thank you for taking time out to review us. Best regards Richard ...

“Amazing Service...”

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Aug 31,2018
Minithumbup
Dawn Hancox
Christopher Walker
By: 'Emily'
Aug 31,2018
8 people found
this helpful
I have dealt with Dawn with regard to the sale of my property and she has been amazing all the way through with all my ups and downs! Thank you Dawn.. I have also spoken to the delightful Christopher recently who i understand is a ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Emily Thank you. Christopher is new to our team and is doing really well, our clients are finding him very efficient and excellent to deal with. Thank you for your kind comments. All the best Richard ...

“Great experiance...”

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Aug 30,2018
Minithumbup
Dawn Hancox
By: 'Kelli'
Aug 30,2018
8 people found
this helpful
Dawn has been a great help during us buying our first property. She has answered all questions as quickly as she could and made buying our first home an easy experience...
read full review
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Kelli We all understand that buying your first property can be a bit daunting. Our staff like to help buyers every step of the way. Thank you for sharing. Kind regards Richard ...

“Dawn has been a great help...”

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Aug 30,2018
Minithumbup
Dawn Hancox
By: 'Kris'
Aug 30,2018
7 people found
this helpful
Dawn has helped no end. The experience has sometimes been painful from outside with solicitors etc. But she has always been on hand to help, advise and give a gentle nudge to others involved. It's been a pleasure. Especially after my experience with other companies....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Kris, Sometimes a "gentle nudge" is all it takes. Thank you your review. All the best Richard ...

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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