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    Lee Francis
  • Simon Lines
    Simon Lines
  • Richard Shelton
    Richard Shelton
  • Zoe Etheridge
    Zoe Etheridge
  • Andrew Done
    Andrew Done
  • Michelle Taylor
    Michelle Taylor
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    Nataile Nyland
  • upload your photo
    Emma Collins
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

 


Properties for sale
Properties for rent
Jan 10,2017
Minithumbup
By:
Jan 10,2017
Featured Review
2 people found
this helpful
Michelle was excellent from the moment we waked through the door to view our new home, to the moment she handed over the keys to us. Was quick to provide all necessary information at all times, incredibly helpful and informative. Very impressed....
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Sam Thank you for taking the time to write a review about your experience with Michelle. Great to hear - thank you!....
Jan 10,2017
Minithumbup
By:
Jan 10,2017
Featured Review
2 people found
this helpful
My whole experience with Shelton and Lines Estate Agents was excellent from beginning to end. Richard was extremely knowledgeable when he valued my home and prepared it ready for market. I achieved very close to the asking price. When the viewings began Michelle and Zoe showed their worth. They carried out all of my viewings between them with total professionalism. Michelle secured an offer on my house and took me through the remainder of the sale leading to exchange of contracts within 3 months...
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Comment on agent fees
The fees paid reflected the excellent service provided.
Was this helpful? Yes
By: Richard
Jan 10, 2017
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Dear Helen, Thank you very much. I'd like to wish you all the very best. Thank you using us to sell your home :-))....
Dec 29,2016
Minithumbup
By:
Dec 29,2016
Featured Review
4 people found
this helpful
Natalie was always very helpful & understanding. She Handled my enquires with great sensitivity & efficiency. I would recommend Shelton & lines when it comes to renting property....
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Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
Featured Review
2 people found
this helpful
Zoe was amazing from start to finish and really went the extra mile for us.she was always helping us with answers to our question even replying when she was on her holiday,couldn't recommend her enough.she was always friendly,professional,went above and beyond and made selling our house so much easier,thank you Zoe for everything you did for us...
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Comment on agent fees
Very good and fair
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Sid, Thank you for taking the time to write a review about your service with us. Zoe is very committed in providing the highest level of service. Thank you for recognising this :-) Regards Richard....
Dec 09,2016
Minithumbup
By:
Dec 09,2016
Featured Review
4 people found
this helpful
Zoe was a fantastic agent from start to finish I literally cant compliment her enough. Having worked in estate agency before I know what good looks like and Zoe is the epitome of this. Zoe made herself available for all viewings at my convience to suit my ridiculously awkward diary, and was happy to answer the phone to me well after office hours ended to accommodate my working hours. She was professional, friendly and incredibly helpful from start to finish - preparing a block set of viewing...
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Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
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Dear Nick Thank you. It is excellent to hear that the service you received from Zoe is "refreshing" and that you can't recommend us enough. Thanks again Richard....
Dec 09,2016
Minithumbup
By:
Dec 09,2016
2 people found
this helpful
Emma has managed my property for a number of years, and is the reason I took my business to Shelton and Lines. I absolutely trust her judgement, as she has only ever proposed practical solutions to issues as they arise and dealt with issues professionally and efficiently. I thoroughly recommend her to prospective landlords and tenants....
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Comment on agent fees
The fees are equivalent to other Agents fees in the area.
Was this helpful? Yes
By: Richard Shelton
Jan 10, 2017
View all comments (1)
Dear Alan, Thank you for writing a review about Emma, I am delighted you find the service you receive from her to be of a high standard. Kind regards Richard....
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
I bought my house from Shelton & Lines at the end of July and found that at all times of communication Michelle was very good and quick to respond. Michelle even showed me around after work in her own time. You don't get this service from many companies nowadays and when you do it makes it all the more special. Professionalism was always shown to me. Even on the day I picked the key up they gave me a lovely moving in hamper. Well done and keep up the hard work. Marcus...
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Comment on agent fees
N/A as I was buying.
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
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Dear Marcus Thank you. Michelle often makes the extra effort to accommodate our clients needs. I'm glad you found our "Moving Hamper" a little extra help too. All the best Richard....
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
It has been a genuine pleasure working with Zoe and Michelle at Shelton & Lines. Every step of our purchase has been handled with professionalism and superb customer care. No enquiry was too much trouble or request a problem. I would have no hesitation in recommending Shelton & Lines and their staff....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 08, 2016
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Hi Geoff Excellent, thank you for sharing your experience. We are delighted you will recommend our services. I'd like to wish you every happiness in your new home. Kind regards Richard....
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
Shelton and Lines provided a very professional service and I would happily use them again to sell a property. Communication was prompt and I was pleased with the guidance and advice that I was given....
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By: Richard Shelton
Jan 10, 2017
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Dear Pete Thank you. I am delighted you would happily use our services again. All the very best, Richard.....
Dec 01,2016
Minithumbup
By:
Dec 01,2016
3 people found
this helpful
After twelve months with our previuos estate agents and hardly any viewings, Shelton Lines found a buyer for our property within a month. Fantastic. We are now able to move on to our dream property. Many thanks to all the staff for their professional service....
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Comment on agent fees
good.
Was this helpful? Yes
By: Richard Shelton
Dec 01, 2016
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Hello Mike Thank you, we are very pleased we have helped you move to your dream property! All the very best Richard....
Nov 30,2016
Minithumbup
By:
Nov 30,2016
3 people found
this helpful
Fantastic experience with Zoe. She made me feel very at ease with asking questions. She always responded quickly and got back to me when needed. Zoe recognised that I was a first time buyer and always made time to explain phrases and the process to me which was really helpful....
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Comment on agent fees
NA
Was this helpful? Yes
By: Richard Shelton
Nov 30, 2016
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Dear Amelia Thank you very much for writing a review about Zoe. I'd like to wish you all the happiness in your very own first home! Kind regards Richard....
Nov 14,2016
Minithumbup
By:
Nov 14,2016
5 people found
this helpful
Shelton and Lines were the agent selling the house I bought during the summer, the sale took longer than anyone would have anticipated but they kept me fully informed throughout the whole process. Their staff were all very helpful and professional and put up with all my pestering and nagging! I would definitely consider using them if I was thinking of selling....
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Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
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Thank you Nicki for taking the time to review us. It is appreciated. Best regards Richard Shelton....
Nov 10,2016
Minithumbup
By:
Nov 10,2016
5 people found
this helpful
I have had the pleasure of using Shelton and Lines both whilst letting and selling my late mothers property.Both Simon and Lee were professional, courteous and friendly at all times . They and the team kept me up to date every step of the way. I cant fault the exemplory service they offered....
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Comment on agent fees
very competetive
Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Thank you. We'd like to wish you all the very best for the future. Your feedback is appreciated. Best regards Richard Shelton....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
5 people found
this helpful
All the staff at Shelton & Lines have been extremely proactive, helpful and efficient in particular Zoe, Andrew, Lee and Michelle. We couldn't have asked for any more. Would definitely sell with them again. Thank you to all....
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Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
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Dear Liz, Thank you for taking the time to write your review, I am delighted that our team were "extremely proactive." All the best Kind regards Richard Shelton....
Nov 04,2016
Minithumbup
By:
Nov 04,2016
4 people found
this helpful
We found staff obliging and courteous at all times. The entire procedure of marketing, prospective purchasers' visits and admin through to the sale of the property was dealt with speedily and efficiently. We were much impressed with all aspects of the service provided...
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Comment on agent fees
We were happy with the fees levied
Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
View all comments (1)
Dear Phil, I am pleased you were "delighted" with the service you received from our agents. I'd like to wish you all the very best for the future. Thank you Richard Shelton....
Nov 02,2016
Minithumbup
By:
Nov 02,2016
4 people found
this helpful
From our original meeting, to evaluate my mothers property, through to it's eventual sale, Lee was extremely helpful throughout the whole selling process...
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Comment on agent fees
good
Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Thank you for your feedback. Kind regards Richard Shelton....
Oct 27,2016
Minithumbup
By:
Oct 27,2016
3 people found
this helpful
Absolutely amazing, great service from start to finish very professional can't fault anything just brilliant in every aspect from the property photos and videos to completion very understanding to our needs and requirements they really are the best estate agents...
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Comment on agent fees
Very good as its your choice on how much your fee is
Was this helpful? Yes
By: Richard Shelton
Oct 27, 2016
View all comments (1)
Thank you for taking the time to post a review. I am delighted you were happy with the service you received. I wish you every happiness for the future. Regards Richard....
Oct 25,2016
Minithumbup
By:
Oct 25,2016
4 people found
this helpful
Absolutely brilliant service. Sold our house in 5 days and we moved into our new house within 7 weeks. Loved the video that was done by the drome, everyone I spoke to commented that it was s fantastic addition to sell a house. Lee was brilliant....
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Comment on agent fees
Not the cheapest, but definately the best and we have sold a few houses in the past.
Was this helpful? Yes
By: Richard Shelton
Oct 25, 2016
View all comments (1)
Thank you very much for taking the time to review the service you received from Shelton & Lines. I'd like to wish you all the happiness in your new home.....
Oct 25,2016
Minithumbup
By:
Oct 25,2016
4 people found
this helpful
We would recommend Shelton & Lines to anyone thinking of both buying or selling a property, we did both with them. We mainly dealt with Lee and Zoe however found the whole team approachable and happy to give advise or follow any concerns up for us. Lee and Zoe were both very professional, supportive, warm and helpful. Thank you very much to you both....
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Comment on agent fees
Very competative.
Was this helpful? Yes
By: Richard Shelton
Oct 25, 2016
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Dear Paul & Debbie I am delighted you were pleased with the service you received from the staff at our office. The people that work in a business are the most important asset. Thank you and I'd like to wish you all the happiness for the future.....
Jul 25,2016
Minithumbup
By:
Jul 25,2016
4 people found
this helpful
Cannot fault the service. Zoe was relaxed and allowed me the time to make decisions which I really appreciated. I didn't feel any pressure at all. All communication with the agent were prompt and professional. I was not left waiting for a reply at all. It was, at least from my perspective a very smooth transaction. Thank you...
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Comment on agent fees
Seemed competitive considering the level of service received
Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
View all comments (1)
Dear Nick. Thank you. I'm sure Zoe will be pleased to see your feedback.All the best. Kind regards Richard Shelton....
Jul 10,2016
Minithumbup
By:
Jul 10,2016
4 people found
this helpful
Excellent service both professional and friendly. Always at the end of a phone and really couldn't ask for anything more. Thank you so much for selling our house quickly and efficiently. Would highly recommend and would definitely use again in the future (however have absolutely no intention of moving now we have our dream home!) thank you again :-)...
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Comment on agent fees
Obviously more than an online agent however you get what you pay for! Well worth the money for a stress free sale!
Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
View all comments (1)
Dear Victoria Thank you for your review, it is always our aim to sell houses "quickly and efficiently." I'm glad you were pleased with your experience. Thanks again Richard Shelton....
May 23,2016
Minithumbup
By:
May 23,2016
4 people found
this helpful
Really happy with the service recieved. Kept informed of viewings, feedback and comments. Felt as though the property was always well advertised and kept fresh....
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Comment on agent fees
There may be less expensive ways to try and sell, but we felt that we recieved value for money.
Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
View all comments (1)
Dear L&J Thank you. I'm very pleased you were happy with your selling experience with us. All the best Richard Shelton....
May 21,2016
Minithumbup
By:
May 21,2016
6 people found
this helpful
I have had a great experience which is usually unheard of buying a house and Zoe was a star. Kept me updated, was very helpful and friendly. I thank you...
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Was this helpful? Yes
By: Richard Shelton
Nov 17, 2016
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Dear Jo Thank you. I am pleased you were surprised by your experience of an estate agent! Appreciated. Thank you Richard Shelton....
Apr 15,2016
Minithumbup
By:
Apr 15,2016
6 people found
this helpful
Professional and personal service from Shelton and Lines, who sold my house this month. All viewings were done by the agents so I could just sit back and relax. Being a dog owner too my lively staffy was never a problem to them. If you are thinking of selling your home choose them, I did and wholly recommend Shelton and Lines ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Nov 19, 2016
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Dear Jodeano We are all dog lovers here! Thank you for recommending us. All the best Kind regards Richard Shelton....
Apr 04,2016
Minithumbup
By:
Apr 04,2016
4 people found
this helpful
I purchased a flat through Shelton an Lines recently. They were very helpful throughout my purchase, always prompt and happy to answer any queries that I had....
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By: Richard Shelton
Nov 19, 2016
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Dear Jackie Thank you for your comments, I'm pleased you found our staff helpful. All the very best Richard Shelton....
Mar 24,2016
Minithumbup
By:
Mar 24,2016
4 people found
this helpful
Service was polite and effective. I was kept reasonably informed of progress and had no problems in completing the sale in a timely manner....
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Comment on agent fees
Good market value
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
4 people found
this helpful
From the start to finish of this sale transaction the process was made as comfortable as is possible, with Lee's experience and sound advice along with regular updates we were most impressed with the whole package....
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Comment on agent fees
Totally competitive market fees, Very good.
Was this helpful? Yes
By: Richard Shelton
Mar 23, 2016
View all comments (1)
Dear Simon, Thank you for our review, we will do our level best to keep up the good work and keep improving our customers experience.....
Mar 04,2016
Minithumbup
By:
Mar 04,2016
5 people found
this helpful
It shouldn't be a rare thing to find an estate agency that actually goes the extra distance to help a sale go through, but it is. Shelton & Lines is one of a very few that genuinely work hard to support the sale of your property. They have just sold a property for us in Worcester; we are based about 200 miles away so they were so helpful in dealing with local queries and looking after the vacant property to help the sale go through smoothly. They are a pleasure to work with....
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Was this helpful? Yes
By: Richard Shelton
Nov 16, 2016
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Hi Nico, Thank you for your feedback. We always do our very best to help people who either sell or buy through us, going the extra mile is is something we strive to do. Thanks again, all the best Richard shelton....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
5 people found
this helpful
Lee came round to value the house and explain to us what they were going to do.he was very helpful throughout. Zoe handled our potential vendors and did our viewings for us.she kept us in touch throughout by giving us feedback from the viewings.once we had a potential vendor she negotiated for us brilliantly to achieve our final sale price. The whole process took less than 3 months from us putting the house on the market and us moving into our new home.We have nothing but praise for Zoe and lee ...
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Comment on agent fees
Fees were very reasonable
Was this helpful? Yes
By: r.shelton
Jan 29, 2016
View all comments (1)
Dear Mr Allsop, I am delighted you were happy and wouldn't hesitate to use our services again. Thank you for taking the time to share with others your experience.....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
5 people found
this helpful
Zoe was extremely efficient and very good at chasing people up. She did a great job and would highly recommend her. We had two tenanted houses to sell and live a long way from Worcester, so Zoe really helped with all the things I either didn't know or couldn't do....
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Was this helpful? Yes
By: Richard Shelton
Nov 19, 2016
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Dear Christine I'm pleased you found Zoe's service very good. Thank you for your review. Best regards Richard Shelton....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
5 people found
this helpful
All the staff were really helpful and kind.returned telephone calls promptly.lee was very honest about our property and the value it would achieve.all viewings were undertaken by Zoe or lee.any problems lee sorted out quickly.also both lee and Zoe had good local knowledge....
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Was this helpful? Yes
Sep 05,2015
Minithumbup
By:
Sep 05,2015
5 people found
this helpful
I would like to thank Shelton & Lines and the whole team, especially Lee as I think he is a great leader and inspiration to the team. I am aware it's a team effort and I really did feel like I was looked after, I feel the team went that extra mile up and beyond what is expected in the industry, I highly recommend Shelton & Lines, as this was my first time buying a house and I really didn't have a clue what to do or who to speak to, Andrew Done- who sorted my funding for the house is ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 24,2015
Minithumbup
By:
Aug 24,2015
3 people found
this helpful
Having had my property up for sale for over a year and numerous sales falling through, i asked Lee to take a look. He advised me on what to do to the property in order to achieve the best price. I took the property off the market, did some improvement works and gave the property to Shelton & Lines. Lee had sold the property before it even went on the market. Zoe kept me up to date on numerous occasions and was extremely helpful and friendly throughout the whole process. Would definitely ...
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Was this helpful? Yes
By: r.shelton
Aug 24, 2015
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Dear Nicky, Thank you very much for taking the time to write a review of our service. We would like to wish you all the happiness in your new home.....
Jul 23,2015
Minithumbup
By:
Jul 23,2015
5 people found
this helpful
We had lots feed back really profeaaioal service. The staff were always helpful and polite fhe office is very professional....
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Jul 02,2015
Minithumbup
By:
Jul 02,2015
4 people found
this helpful
We have been extremely impressed by both Lee and Zoe - the service they have provided us with in selling our house has been really excellent! They have been very patient with us as we had a few changes of plans along the way and they have been highly professional, friendly, helpful and diligent throughout the whole process. We will definitely use them again and can highly recommend them!...
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Comment on agent fees
Shelton and Lines offered a very good rate for their fees.
Was this helpful? Yes
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Agent Fees

No fees set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

No procedure set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton
Lee Francis Lee Francis
27 reviews

About Lee No description set View full profile
Simon Lines Simon Lines
14 reviews

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Richard Shelton Richard Shelton
4 reviews

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Zoe Etheridge Zoe Etheridge
-
25 reviews

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Andrew Done Andrew Done
-
2 reviews

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Michelle Taylor Michelle Taylor
Sales Negotiator
6 reviews

About Michelle No description set View full profile
Nataile Nyland - no image available Nataile Nyland
1 reviews

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Emma Collins - no image available Emma Collins
1 reviews

About Emma No description set View full profile


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