• Staff picture
    Lee Francis
  • Staff picture
    Simon Lines
  • Staff picture
    Richard Shelton
  • Staff picture
    Andrew
  • Staff picture
    Michelle Taylor
  • Staff picture
    Emma
  • Staff picture
    Dawn Hancox
  • Staff picture
    Christopher
  • Staff picture
    Kenzie
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our cli Read full description...We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a "can do" attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a "transparent agency" we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser,
have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client
and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.

“J Motteram...”

Oct 02,2018
Minithumbup
By: 'J Motteram'
Oct 02,2018
1 people found
this helpful
Can't thank Kenzie enough for her help throughout the process. I was a first time buyer, and new to the whole process and she was supportive throughout. Had a few issues along the way with a lapse in communication from solicitors, and Kenzie acted ...
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Comment on agent fees
N/A - Buyer
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2018
View all comments (1)
Dear J Motteram Excellent communication between buyer, selling and the lawyers is very important, having a good experienced estate agent does genuinely add a lot of value to the process. We have very happy you are pleased. Kind regards Richard ...

“Great efficient service...”

Sep 28,2018
Minithumbup
Lee Francis
By: 'Clive Carter'
Sep 28,2018
2 people found
this helpful
Lee managed to get our flat sold within a week when it had been on the market for nearly a year, had a sale fall through, and had a general nightmare with it. All the staff at Shelton & Lines were great to deal with ...
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Comment on agent fees
Good value considering how long the sale took.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2018
View all comments (1)
Dear Clive Carter, Thank you for sharing your experience. This really does demonstrate that all agents are not the same. We are delighted you are happy. Best wishes Richard ...

“Happy Seller...”

Aug 31,2018
Minithumbup
Dawn Hancox
By: 'Richardson'
Aug 31,2018
3 people found
this helpful
The whole team are lovely to deal with reassuring at all times so please I used Shelton & Lines to sell my family home great work guys. Thank you for your help....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Richardson I am delighted you were reassured throughout the process, we are all here to make our clients experience as stress free as possible. Thank you for taking time out to review us. Best regards Richard ...

“Amazing Service...”

Aug 31,2018
Minithumbup
Dawn Hancox
Christopher
By: 'Emily'
Aug 31,2018
4 people found
this helpful
I have dealt with Dawn with regard to the sale of my property and she has been amazing all the way through with all my ups and downs! Thank you Dawn.. I have also spoken to the delightful Christopher recently who i understand is a ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Emily Thank you. Christopher is new to our team and is doing really well, our clients are finding him very efficient and excellent to deal with. Thank you for your kind comments. All the best Richard ...

“Great experiance...”

Aug 30,2018
Minithumbup
Dawn Hancox
By: 'Kelli'
Aug 30,2018
4 people found
this helpful
Dawn has been a great help during us buying our first property. She has answered all questions as quickly as she could and made buying our first home an easy experience...
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Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Kelli We all understand that buying your first property can be a bit daunting. Our staff like to help buyers every step of the way. Thank you for sharing. Kind regards Richard ...

“Dawn has been a great help...”

Aug 30,2018
Minithumbup
Dawn Hancox
By: 'Kris'
Aug 30,2018
3 people found
this helpful
Dawn has helped no end. The experience has sometimes been painful from outside with solicitors etc. But she has always been on hand to help, advise and give a gentle nudge to others involved. It's been a pleasure. Especially after my experience with other ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Kris, Sometimes a "gentle nudge" is all it takes. Thank you your review. All the best Richard ...

“Excellent!...”

Aug 30,2018
Minithumbup
By: 'Mary Brownlie'
Aug 30,2018
1 people found
this helpful
Great service from this estate agency. Very friendly staff and a high level of expertise and relevant knowledge made the process a pleasure from start to finish....
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Comment on agent fees
The offer at Malvern for 50% off selling and letting fees swung it for me
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Mary Brownlie Thank you Mary, we are loving being in Malvern. Thank you for your review! Kind regards Richard ...

“Amazing...”

Aug 29,2018
Minithumbup
Dawn Hancox
By: 'David'
Aug 29,2018
2 people found
this helpful
Dawn was fantastic from start to finish. She valued our house, did the viewings and sold it. Couldn't have asked for more. Highly recommend to anyone looking to sell or buy...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear David Thank you David. Dawn is a credit to our business, thank you for sharing. Kind regards Richard ...

“Professional...”

Aug 29,2018
Minithumbup
Dawn Hancox
Lee Francis
By: 'Adrian Weston'
Aug 29,2018
1 people found
this helpful
Dawn has been involved with the sale of our property from valuation to completion. She has been very professional and considerate all through the process and willing to be flexible to assist with all of our requests. Lee has assisted on guidance when required. The ...
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Comment on agent fees
The fees seems fair within the current market.
Was this helpful? Yes
By: Richard Shelton
Sep 06, 2018
View all comments (1)
Dear Adrian Weston Thank you. Our clients prefer one main point of contact - we are very happy you were pleased. Thanks for sharing. Best regards Richard ...

“Best rental ever....”

Aug 28,2018
Minithumbup
Michelle Taylor
Emma
By: 'Bubbles!'
Aug 28,2018
1 people found
this helpful
Having rented of lots of agents over the years I can honestly say Shelton and Lines are by far the best. Emma and Michelle were fantastic, very knowledgeable and helpful. Both of them are a credit to the company and what letting agents should be. ...
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Comment on agent fees
Average. Plenty higher and some slightly less.
Was this helpful? Yes
By: Richard Shelton
Sep 04, 2018
View all comments (1)
Dear Bubbles Thank you! We are delighted you are so pleased. Thank you for sharing. Richard ...

“Excellent help and advice...”

Aug 24,2018
Minithumbup
Dawn Hancox
By: 'Jane Brace'
Aug 24,2018
2 people found
this helpful
Dawn was very helpful and efficient and went out of her way to help us with our purchase. She was reassuring and kept me calm and positive about the process which went through hassle free and quickly. I would highly recommend the whole staff for ...
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Was this helpful? Yes
By: Richard Shelton
Sep 04, 2018
View all comments (1)
Dear Jane Brace we are all pleased that your purchase went so smoothly with dawn's help. Thank you for sharing your experience. Best regards Richard ...

“Sale...”

Aug 18,2018
Minithumbup
Lee Francis
Dawn Hancox
By: 'Happy Seller'
Aug 18,2018
2 people found
this helpful
Shelton and Lines provided an excellent, trouble free process that was more than satisfactory. I would certainly recommend Shelton and Lines to anybody buying or selling property....
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Was this helpful? Yes
By: Richard Shelton
Aug 24, 2018
View all comments (1)
Dear Happy Seller Thank you for your recommendation. kind regards Richard ...

“Great...”

Aug 13,2018
Minithumbup
Dawn Hancox
By: 'KJH'
Aug 13,2018
3 people found
this helpful
I used Shelton & Lines as they were the seller's estate agents for my first house purchase. Dawn was great at chasing up outstanding items and keeping in good contact throughout my house purchase....
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Was this helpful? Yes
By: Richard Shelton
Aug 24, 2018
View all comments (1)
Dear KJH Good communication to our clients is really important to us. Thank you for taking the time to share your experience. Kind regards Richard ...

“very professional with a personal touch...”

Aug 12,2018
Minithumbup
By: 'Mr and Mrs White'
Aug 12,2018
2 people found
this helpful
The agent were very good from the start always on hand to assist with any questions. Even on the day of completion when we discovered an issue with the property after collecting the keys. Easy to talk to and happy to answer questions. However if ...
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Comment on agent fees
Fees very competative
Was this helpful? Yes
By: Richard Shelton
Aug 24, 2018
View all comments (1)
Dear Mr & Mrs White We always aim to be easy to talk to and always here to help. Thank you for recommending us. All the best. Richard ...

“Good local agent with a very professional approach...”

Aug 08,2018
Minithumbup
Dawn Hancox
By: 'TM'
Aug 08,2018
1 people found
this helpful
I chose Shelton and Lines to sell our property knowing full well they would approach the sale with a good understanding of what was required . Our house is a little “unusual “ and needed a lot of attention in selling it. All viewings were carried out ...
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Comment on agent fees
Average fees
Was this helpful? Yes
By: Richard Shelton
Aug 11, 2018
View all comments (1)
Dear TM Thank you for taking the time to review us. We are fortunate to have staff with many years of experience in handling all types of property. Thanks again, Kind regards. Richard ...

“Brilliant Service...”

Aug 05,2018
Minithumbup
Dawn Hancox
By: 'Joanna'
Aug 05,2018
1 people found
this helpful
Dawn helped me through a long search to find a house that was perfect for me. Excellent communication throughout, couldn't have asked for a better service. Would highly recommend Shelton and Lines of Worcester, very professional and friendly. Thanks for all of your help ...
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Was this helpful? Yes
By: Richard Shelton
Aug 10, 2018
View all comments (1)
Dear Joanna Thank you. Good communication is one of the most important things you should receive from an estate agent. Dawn is does her upmost to always deliver on this. Thanks again, Best regards Richard ...

“Brilliant Service...”

Aug 03,2018
Minithumbup
Lee Francis
Dawn Hancox
By: 'Tania Demetriades'
Aug 03,2018
2 people found
this helpful
Beginning with Lee Francis. Lee attended my property and was thoroughly professional, had a wealth of knowledge, was direct, well informed and immediately, it was very easy to understand why he is one of the best Estate Agents in Worcester. He took photographs of the ...
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Comment on agent fees
Very fair.
Was this helpful? Yes
By: Richard Shelton
Aug 10, 2018
View all comments (1)
Dear Tania Demetriades, Thank you for writing such a lovely review. Dawn & Lee always do their very best to ensure they support our clients needs. They are both passionate and very experienced estate agents. They love their jobs and get a great deal of satisfaction from helping people move house! Thanks again, Best regards Richard ...

“Professional, efficient,responsive and effective...”

Jul 31,2018
Minithumbup
Dawn Hancox
Lee Francis
By: 'Esther and Gary'
Jul 31,2018
3 people found
this helpful
Dawn was effective and energised from the outset. Her knowledge of the property and amenities etc was outstanding . Her professional yet personal approach was amazing, ensuring the sale of our house went through quickly , and supported us all the way .The communication was fantastic through ...
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Comment on agent fees
Extremely good value for money
Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
View all comments (1)
Dear Esther & Gary Thank you very much for sharing your experience. We are all very happy you are delighted with our service. We all wish you all the very best for the future. Kind regards Richard ...

“Sale completed in 9 weeks...”

Jul 29,2018
Minithumbdown
Dawn Hancox
By: 'Lucy'
Jul 29,2018
3 people found
this helpful
Excellent service from Shelton & Lines. Thank you Dawn for guiding us through the process in a professional and straight forward manner....
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Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
View all comments (1)
Dear Lucy "Excellent service" - thank you. All the very best. Kind regards Richard ...

“Sold to the first viewer....”

Jul 06,2018
Minithumbup
By: 'AlBox'
Jul 06,2018
5 people found
this helpful
Dawn valued our property and was confident that she would have no problem selling it. She backed this confidence up with selling it to the first couple who viewed it....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
View all comments (1)
Dear Albox We are pleased that your sale was quick and hassle free! Thank you for sharing. All the best Richard ...

“Very satisfied...”

Jul 03,2018
Minithumbup
Dawn Hancox
By: 'Debbie'
Jul 03,2018
4 people found
this helpful
Very satisfied with the service from start to finish. Always available to talk to and willing to do their best to help solve any query. All staff very pleasant and approachable...
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Comment on agent fees
Fees were in line with other agents.
Was this helpful? Yes
By: Richard Shelton
Jul 04, 2018
View all comments (1)
Dear Debbie Thank you for sharing your experience. We all wish you all the best for the future. Kind regards Richard ...

“Very impressed...”

Jun 19,2018
Minithumbup
By: 'Jess H'
Jun 19,2018
5 people found
this helpful
We've been really impressed with Shelton and Lines, in particular Zoe. Throughout the process they have been straight talking, open and honest and Zoe really helped to push the sale through. We would actively look to buy a property through them again....
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Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
View all comments (1)
Dear Jess H, When you decide to move again we will be delighted to see you again! Thank you for sharing your experience on here. Bye for now! :-) Richard ...

“Great service...”

Jun 09,2018
Minithumbup
Dawn Hancox
By: 'Stephen'
Jun 09,2018
4 people found
this helpful
The team (especially Dawn and Zoe) were great at being pro active in the sale of our property and importantly keeping us up to date with where things were. They were always willing to help out and offer advice through out the processs. I wouldn'...
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Was this helpful? Yes
By: Richard Shelton
Jun 15, 2018
View all comments (1)
Dear Stephen Thank you for taking the time to share your experience. All the best Richard ...

“Excellent...”

May 23,2018
Minithumbup
Dawn Hancox
By: 'Yasmin'
May 23,2018
7 people found
this helpful
Dawn was fab throughout the process of buying our first property. When we were hesitant on a property and lost out to another buyer, Dawn was on the case and found us our dream home. Can not fault her or the process. Thank you....
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Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear Yasmin we are delighted you have found your dream home! Thank you for your review. All the best Richard ...

“Excellent service and nothing too much trouble...”

May 22,2018
Minithumbup
Dawn Hancox
By: 'Victoria Ravenhill'
May 22,2018
5 people found
this helpful
First time buyer I was clueless what to do or expect. Dawn the estate agent who was completing my purchase has been amazing and nothing has been too much trouble. I was guided through the process professionally and any quibbles were answered promptly above and ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear Victoria Ravenhill We always aim to make our clients experience amazing. Thank you for sharing, much appreciated. Kind regards Richard ...

“Pleased with the service...”

May 06,2018
Minithumbup
By: 'AA'
May 06,2018
5 people found
this helpful
First contact was great and process explained clearly. Initially great but struggled to get updates at times until Zoe took over the handling of house and then kept updated regularly, responded quickly to enquiries and generally satisfied with the process....
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Comment on agent fees
Reasonable and pleased they were fixed.
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear AA Thank you for sharing your experience. Kind regards Richard ...

“Excellent...”

May 03,2018
Minithumbup
By: 'B&S'
May 03,2018
5 people found
this helpful
Excellent service from everyone at Shelton and Lines who managed both our sale and purchase. Good communication throughout the process from all the team who were very friendly and approachable, and worked hard to manage a complicated chain! Thanks to Dawn, Zoe and Lee, we ...
read full review
Comment on agent fees
Fees were agreed up front and reasonable.
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear B&S Sometimes a property chain can be stressful and it is part of our job to make sure it all runs as smoothly as possible. Thank you for the recommendation. All the best Richard ...

“Great Service...”

Apr 06,2018
Minithumbup
Dawn Hancox
By: 'Paul & Jayne Roberts'
Apr 06,2018
5 people found
this helpful
Friendly professional service. Did all they could to assist in purchase. Would have no hesitation in using this agent in the future....
read full review
Comment on agent fees
We purchased a property so did not pay any agent's fees.
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear Mr & Mrs Roberts We are pleased you found our service friendly and will recommend. Thank you for sharing. kind regards Richard ...

“Excellent service!...”

Apr 05,2018
Minithumbup
By: 'N&J'
Apr 05,2018
4 people found
this helpful
We were very happy with Zoe's very friendly and professional approach. She answered all questions promptly and helped us to move forward as quickly as possible. We would definitely recommend Shelton & Lines for future house moves....
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Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear N&J Thank you for your review of our service. Kind regards Richard ...
Mar 10,2018
Minithumbup
By: 'Sami'
Mar 10,2018
4 people found
this helpful
Thank you Dawn for helping us find a great house. Accompanying us many viewings, Dawn knew when to give us head room to think and when to lead. Dawn listens to what your needs are and can string together a great selection of viewings for ...
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Was this helpful? Yes
By: Richard Shelton
Mar 12, 2018
View all comments (1)
Dear Sami We are really pleased that Dawn managed to help you find your investment property. Tank you for taking the time to review your experience. Kind regards Richard ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 74 1 59 0 7 0

Agent Fees

NO SALE, NO FEE.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester Office, Worcester, W

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

Malvern Office
2 Church Walk, Great Malvern WR14 2XH
(0)
Worcester Office
37 Droitwich Road, Worcester WR3 7LG
(162)


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