• Lee  Francis
    Lee Francis
  • Simon Lines
    Simon Lines
  • Richard Shelton
    Richard Shelton
  • Zoe Etheridge
    Zoe Etheridge
  • Andrew Done
    Andrew Done
  • Michelle Taylor
    Michelle Taylor
  • Emma Collins
    Emma Collins
  • Dawn Hancox
    Dawn Hancox
We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

 
Feb 15,2018
Minithumbup
Dawn Hancox
Lee Francis
By: 'Jo'
Feb 15,2018
1 people found
this helpful
Dawn was a pleasure to deal with. She was effiecient, knowledgable and reassuring from beginning to end. The marketing material Dawn and Lee produced was first class - the property was sold within days. What more could one ask for!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2018
Minithumbup
Zoe Etheridge
By: 'JHodson'
Jan 30,2018
2 people found
this helpful
Zoe handled my recent sale meticulously. One of the things that agents can sometimes fall down on is sales progression and communication, Zoe excels here! She will always get back to you very promptly and keeps on the ball right the way through to the very end so she knows exactly what's going on with your sale or purchase, very reassuring. Thank you Zoe for all your advice and support you're a real asset to Shelton & Lines....
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Comment on agent fees
fair and in line with competitors
Was this helpful? Yes
Jan 30,2018
Minithumbup
Zoe Etheridge
By: 'Lynn'
Jan 30,2018
2 people found
this helpful
We bought a house via Shelton and Lines and found the post sales service very useful in terms of keeping us in touch with what was happening in the chain, what was completed and what needed action. Zoe was always very on the ball, ensuring the sale remained on track and supported all parties, including solicitors, to achieve completion. Shelton's supplied a useful and beautifully presented moving in pack when we collected the keys which was a thoughtful and unexpected extra. Thank you for t...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Feb 15, 2018
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Dear Lynn Thank you for taking the time to review your experience with us. We are delighted you enjoyed your hamper from us too. Thanks again Kind regards Richard ...
Jan 22,2018
Minithumbup
Zoe Etheridge
By: 'clynch'
Jan 22,2018
3 people found
this helpful
Zoe's advice about the property was extremely helpful, her advice was appreciated throughout the purchase. I valued the opportunity of a second viewing at my convenience & for the agent allowing tradesmen to access the property while vacant in order to quite for work required....
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Comment on agent fees
good
Was this helpful? Yes
By: Richard Shelton
Feb 15, 2018
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Dear Clynch Thank you for sharing your experience and in particular phrasing Zoe. Kind regards Richard ...
Jan 03,2018
Minithumbup
Michelle Taylor
Emma Collins
By: 'Leanne'
Jan 03,2018
4 people found
this helpful
I can't praise this company enough for the professionalism and organisation of my recent house move. Nothing too much trouble and very quick and efficient with everything. I would recommend to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Leanne We are constantly looking at ways to improve our clients experience. We aim for nothing being too much trouble for everyone. Thank you. Kind regards Richard ...
Jan 03,2018
Minithumbup
Zoe Etheridge
By: 'Mackenzie'
Jan 03,2018
4 people found
this helpful
Zoe and the team were fantastic during our purchase! Very helpful and willing to go the extra mile, makes it a lot less stressful!!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Mackenzie We are very focused on making our customers experience as easy as possible! Thank you for sharing your experience. Best regards Richard ...
Jan 03,2018
Minithumbup
Zoe Etheridge
By: 'Picks'
Jan 03,2018
4 people found
this helpful
Zoe was very helpful and knowledgeable arranging viewings and assisting with the negotiating of our purchase as were the rest of her colleagues at Shelton and Lines....
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Comment on agent fees
Purchaser
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Picks Thank you for taking the time to review your experience with us. All the best, Kind regards Richard ...
Jan 02,2018
Minithumbup
Dawn Hancox
Lee Francis
By: 'Jan'
Jan 02,2018
4 people found
this helpful
Recently bought in St Wulstans Cresent and my experience couldn't have been any better. Fantastic support from Dawn and Lee in the office. Really appreciated guys, Merry Christmas!...
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Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Jan Great to hear your experience couldn't have been better! Thank you for sharing your experience with others. kind regards Richard ...
Jan 02,2018
Minithumbup
Zoe Etheridge
By: 'Ian M'
Jan 02,2018
4 people found
this helpful
The process of purchasing the property was very drawn out and throughout Zoe showed a high level of professionalism in both dealing with me as the buyer and also the seller as it was touch and go whether it would go through. Her patience and diligence were a credit to her and the agency and i have recommended Zoe to my friends....
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Comment on agent fees
N/A I was a buyer
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Ian M Thank you for your comments. Zoe is delighted you have recommended her. I'd like to wish you all the best in your new home. Kind regards Richard ...
Dec 21,2017
Minithumbup
Zoe Etheridge
By: 'Mr Spencer Burton'
Dec 21,2017
4 people found
this helpful
The process of buying our house with shelton and lines was perfect. Zoe was an easy phone call or email away at all times and always replied within 24 hours. Very professional yet friendly service which meant we moved into our home extremely quickly. Would highly recommend....
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Comment on agent fees
Very good value for money.
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Spencer Burton Our aim is to make sometimes a challenging process "perfect." Thank you for recognising this and sharing with others. All the best Richard ...
Dec 12,2017
Minithumbup
Emma Collins
Michelle Taylor
By: 'Sue'
Dec 12,2017
5 people found
this helpful
I would like to say a big thank you to you both for making my first renting experience so easy during a very stressful period in my life. You were helpful, informative and both professional and friendly. Excellent service....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Sue Moving home can be stressful and our team are aware of this, they do their level best to make your experience as pleasant as possible. Thank you for your review. Kind regards Richard ...
Dec 12,2017
Minithumbup
Dawn Hancox
Lee Francis
By: 'Tan'
Dec 12,2017
5 people found
this helpful
We were very impressed with Dawn's knowledge and professionalism. She kept us informed with all appointments and replied to any emails very quickly. Incredibly down to earth and easy to work with. Lee was very accommodating and thorough with the house particulars and we were particularly pleased with the photography to show the house in the best light. Extremely pleased with the service....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Tan Lee & Dawn are both very conscientious and do their very best to put our clients first. Thank you for sharing your experience as a seller. Best regards Richard ...
Dec 12,2017
Minithumbup
Michelle Taylor
Emma Collins
By: 'Anna Pugh'
Dec 12,2017
4 people found
this helpful
Just want to say thank you for making the rental process seamless and very straight forward. I will definitely recommend you both for offering a quality customer service throughout. Have a lovely Christmas. Kind regards Anna Pugh...
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Comment on agent fees
Standard
Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Anna Pugh Michelle & Emma always do their very best to ensure the rental process is as seamless as possible. Thank you for sharing. Best regards Richard ...
Dec 11,2017
Minithumbup
Dawn Hancox
By: 'Michael'
Dec 11,2017
4 people found
this helpful
This was my first time buying a house and dawn could not have been more helpful. She kept me informed at all stages and made the final process more stress free. The box i recieved when collecting the keys was great too....
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Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Michael We do a lot to help people withe the buying and selling process, particularly first time buyers. I am pleased you liked your "Moving Hamper." All the best Richard ...
Dec 11,2017
Minithumbup
Zoe Etheridge
By: 'James Alan'
Dec 11,2017
3 people found
this helpful
As a first time buyer and had been looking for my first apartment we had lots of experience of viewing properties with most agents within Worcester.Β  I have to say we found the service with Shelton and Lines considerably better than our experience of most of the others.Β  Some agents didn't even turn up for viewings we had booked.Β  We also made use of their mortgage services which we found very helpful and easy to use.Β  The service wasn't forced on us like some agents tried to do an...
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Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear James Alan I am delighted to read that you can see our service is all about helping clients and never being pushy. It is really important to us to put our clients needs first. Thank you for sharing your experience. Kind regards Richard ...
Dec 11,2017
Minithumbup
Michelle Taylor
Emma Collins
By: 'Lucy Page'
Dec 11,2017
3 people found
this helpful
My boyfriend and I rented our first place via Shelton and lines we they couldn't have been more accommodating for us both. Everything was explained clearly from the start in terms of fees and referencing. When we moved in we did find a few issues with the flat which were resolved quickly and professionally by their recommended trades people....
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Was this helpful? Yes
By: Richard Shelton
Dec 15, 2017
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Dear Lucy Thank you for sharing your experience as a tenant with Shelton & Lines. Best regards Richard ...
Dec 06,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Rachel R'
Dec 06,2017
3 people found
this helpful
We recently bought a property from Shelton and Lines and found both Zoe and Lee to be helpful and professional throughout. Thanks very much....
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Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
View all comments (1)
Dear Rachel R Thank you for sharing your experience. Its much appreciated. Kind regards Richard ...
Dec 04,2017
Minithumbdown
Emma Collins
Lee Francis
By: 'thankgodimoutofthere'
Dec 04,2017
3 people found
this helpful
S&L and in particular Emma Collins made my first experience of being a tenant practically unbearable. The owner of the property I rented felt it was acceptable not to spend any money on the property so most of it was downright shabby and the rest dangerous. I was once asked to photograph a drip from a leaking tap before anyone would come round!! I was told to buy myself a lighter because the ignition on the hob didn't work and wouldn't be fixed. I was told numerous times nothing wo...
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Comment on agent fees
They are on the high side but then so are many other agents
Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
View all comments (1)
Dear thankgodimoutofthere, Thank you for taking the time to review us on AllAgents – we are genuinely sorry that your experience was not as you would expect from a leading professional independent Letting Agent. Best regards Richard ...
Nov 21,2017
Minithumbup
Dawn Hancox
Dawn Hancox
By: 'MJ'
Nov 21,2017
5 people found
this helpful
Everything went as smoothly and quickly as possible when it comes to a house sale and I'm sure Dawn was responsible for a lot of that ðΓ‚ΕΈΓ‚β„’Γ‚β€š...
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Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
View all comments (1)
Dear MJ We are very pleased Dawn made your purchase run smoothly and quickly. Thank you Best regards Richard ...
Nov 13,2017
Minithumbup
Zoe Etheridge
By: 'Catherine Williams'
Nov 13,2017
6 people found
this helpful
Zoe has be absolutely fantastic throughout the whole sale of my property, she couldn't have done more, moreover she has gone over an above any expectations I had. Thank you so much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Dec 13, 2017
View all comments (1)
Dear Catherine Williams I am delighted you feel the service from Zoe went above your expectations. Best regards Richard ...
Nov 12,2017
Minithumbup
Dawn Hancox
By: 'TM'
Nov 12,2017
6 people found
this helpful
Efficient, knowledgeable and very professional. Dawn's clear understanding of both the general market and the local property activity ensured a very swift sale of the flat. While there may seem to be a popular lure of 'DIY' sales, I cannot stress how simple Dawn made the process while remaining competitively priced. I highly recommend Dawn and indeed, the whole agency. Thanks again....
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Comment on agent fees
Excellent for the level of service.
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
View all comments (1)
Dear TM Thank you for reviewing the service you experienced with us and in particular Dawn. Kind regards Richard ...
Nov 07,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Paul'
Nov 07,2017
6 people found
this helpful
Zoe was our primary contact for sale of our house. She arranged all aspects of viewings and made the process as simple and undisripive as possible for us. She provided useful advice on whether to accept offers, and then acted as an invaluable intermediary with our buyer when we took longer than anticipated to find the right property to buy. Her regular contact with our buyer kept him Happy, and doubtless made our chain easier to manage....
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Comment on agent fees
This agent suggests payment of between 1 and 2% of sale price. As our sale had been so quick we offered 1% which was accepted without quibble.
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
View all comments (1)
Dear Paul Thank you for taking the time to review your service from S&L. I am pleased you have experienced the extra value a good estate agent such as Zoe offers. All the best Richard ...
Oct 23,2017
Minithumbup
Lee Francis
Michelle Taylor
By: 'DF and TF'
Oct 23,2017
7 people found
this helpful
Impressed from start to finish with the service we received from Shelton and Lines. Lee and Michelle dealt with the sale of our property in a professional and courteous manner. Lee had to work closely with our buyers to resolve survey issues and kept the process ticking along, always keeping us informed. Michelle conducted our viewings and was really nice to chat to, providing good feedback about how they had gone. If either were unavailable when I phoned, I would always receive a call back rath...
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Comment on agent fees
Comparable with other agents
Was this helpful? Yes
By: Richard Shelton
Nov 13, 2017
View all comments (1)
Dear DF & TF Michelle & Lee are delighted with your comments, they are both always very busy and do their level best to return all calls promptly. Thank you for recommending us. Kind regards Richard ...
Oct 13,2017
Minithumbup
Zoe Etheridge
By: 'C.L.'
Oct 13,2017
6 people found
this helpful
Really helpful, quick to respond to queries & on the ball with the progress of the sale which I really appreciated. Viewings were managed really well & email notifications were a great way to keep track of things....
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Comment on agent fees
Fees were between 1-2% & were up to the seller to decide. It was good to be able to be flexible in line with the sale price & service.
Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
View all comments (1)
Dear C.J Thank you for sharing your experience of selling through Shelton & Lines. Kind regards Richard ...
Oct 11,2017
Minithumbup
Zoe Etheridge
By: 'Tracey Sampson'
Oct 11,2017
6 people found
this helpful
Friendly and very helpful . Zoe made our stressful move a lot easier just knowing that help was always available to us ....
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Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
View all comments (1)
Dear Tracey I am delighted Zoe was able to ease the pressure of moving house. Thank you for sharing this. Kind regards Richard ...
Oct 11,2017
Minithumbup
Zoe Etheridge
By: 'Jessica Jordan'
Oct 11,2017
6 people found
this helpful
We have just purchased our first home from Shelton and Lines and our experience has been brilliant. The Estate agent dealing with the house we have bought was Zoe and she has been amazing! From our first viewing up until exchange she has kept us updated and spoken to us on a weekly basis, even sometimes just emailing us to check how things were going!! She has liased between us and the seller and helped massively with giving both parties solicitors a push when things seemed to be at stand-still...
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Comment on agent fees
We are buyers so cannot comment
Was this helpful? Yes
By: Richard Shelton
Oct 20, 2017
View all comments (1)
Dear Jessica Thank you for taking the time to share your experience. I am very happy to read that your experience with Shelton & Lines and particularly Zoe was "brilliant." All the best, Kind regards Richard ...
Oct 05,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Emma V'
Oct 05,2017
5 people found
this helpful
Zoe & Lee found us our dream home. The process from start to finish, selling and buying was made stress free by them both. They are exceptional at their job. I actually couldn't recommend them enough. Thank you for everything you did for us. We are utterly in love with our new home and it's thanks to Zoe for finding it ðΓ‚ΕΈΓ‚Ε’¸...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Oct 09, 2017
View all comments (1)
Dear Emma V I am delighted you have found your dream home! Thank you for sharing your experience. Best regards Richard ...
Sep 29,2017
Minithumbup
Zoe Etheridge
Lee Francis
By: 'Delighted with this company'
Sep 29,2017
5 people found
this helpful
We are delighted to highly recommend this company, especially Zoe. Our house was sold even before it got on to the market. Zoe already had 3 prospective buyers and the gentleman working in the garden was so impressed he told us he wished he'd known about Zoe when he was selling his house. They were thoroughly professional and efficient and kept us informed .at every stage....
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Comment on agent fees
Excellent.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
View all comments (1)
Hi - thank you very much for your positive feedback it is very much appreciated. Regards Richard ...
Sep 20,2017
Minithumbup
Lee Francis
Michelle Taylor
By: 'Frank.'
Sep 20,2017
7 people found
this helpful
Never having been involved with Estate Agents but needing to rent a flat and sell a house, I posted several agents with my requirements. Shelton and Lines were the only ones who offered me what I asked for. They obviously read my 'spec' whereas the others just stuck me on their mailing list. The first 'offer' was acceptable and any problems I had or question asked were acted on immediately. And all in the friendliest manner. I immediately offered the sale of my house - Lee went there on the Wedn...
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Comment on agent fees
Seems a good deal but not received yet.
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
View all comments (1)
Dear Frank, Thank you for taking the time to write about your experience. All the best, kind regards Richard. ...
Sep 18,2017
Minithumbup
Michelle Taylor
Lee Francis
By: 'Raphel'
Sep 18,2017
6 people found
this helpful
Michelle and Lee have been very helpful and friendly. Both helped us to buy our new home. Thank you Shelton& Lines, Michelle and Lee. I recommend Shelton& Lines. Excellent service and professional staff...
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Comment on agent fees
I did not pay any fee as I was a buyer
Was this helpful? Yes
By: Richard Shelton
Oct 04, 2017
View all comments (1)
Dear Raphel, Thank you, I am very pleased you you found our service excellent. Kind regards Richard ...
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Agent Fees

No fees set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

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Last updated at 3:03 PM 25/10/2016 by Richard Shelton
Lee  Francis Lee Francis
Director
51 reviews

About Lee No description set View full profile
Simon Lines Simon Lines
14 reviews

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Richard Shelton Richard Shelton
5 reviews

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Zoe Etheridge Zoe Etheridge
-
61 reviews

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Andrew Done Andrew Done
-
2 reviews

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Michelle Taylor Michelle Taylor
Sales Negotiator
22 reviews

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Emma Collins Emma Collins
10 reviews

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Dawn Hancox Dawn Hancox
6 reviews

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