We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transpar Read full description...We are a vibrant and innovative firm providing a bespoke estate agency experience at the forefront of new and creative technology, whilst aiming to provide the ultimate personal service to all our clients. All our staff are trained local people with a can do attitude, we pride ourselves on a friendly approach and personal approach that help makes the whole buying a selling process more enjoyable for our clients. As we are a modern firm we actively endorse a proactive approach to being a transparent agency we are one of only a few local firms who are more than happy to be a member of allagents.co.uk which an estate agency review site similar to trip adviser, have a look for yourself and see what our previous clients say.

From the moment you instruct us, you will experience our unique and unrivalled personal service. You will never be pressured towards a decision and you will not be subject to a hard sell environment, you are the client and we work for your best interests, you will not owe us a single penny until your property is sold or let. When we first visit you, you'll receive an individual market appraisal including a carefully researched, honest appraisal of your home. You will not be given an over inflated valuation to attract your business.
Shelton and Lines

37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905616330

“ Great... ”

Aug 13,2018
Minithumbup
By: 'KJH'
Aug 13,2018
1 people found
this helpful
I used Shelton & Lines as they were the seller's estate agents for my first house purchase. Dawn was great at chasing up outstanding items and keeping in good contact throughout my house purchase....
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“ very professional with a personal touch... ”

Aug 12,2018
Minithumbup
By: 'Mr and Mrs White'
Aug 12,2018
0 people found
this helpful
The agent were very good from the start always on hand to assist with any questions. Even on the day of completion when we discovered an issue with the property after collecting the keys. Easy to talk to and happy to answer questions. However if ...
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Comment on agent fees
Fees very competative
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“ Good local agent with a very professional approach... ”

Aug 08,2018
Minithumbup
By: 'TM'
Aug 08,2018
1 people found
this helpful
I chose Shelton and Lines to sell our property knowing full well they would approach the sale with a good understanding of what was required . Our house is a little “unusual “ and needed a lot of attention in selling it. All viewings were carried out ...
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Comment on agent fees
Average fees
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By: Richard Shelton
Aug 11, 2018
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Dear TM Thank you for taking the time to review us. We are fortunate to have staff with many years of experience in handling all types of property. Thanks again, Kind regards. Richard ...

“ Brilliant Service... ”

Aug 05,2018
Minithumbup
By: 'Joanna'
Aug 05,2018
1 people found
this helpful
Dawn helped me through a long search to find a house that was perfect for me. Excellent communication throughout, couldn't have asked for a better service. Would highly recommend Shelton and Lines of Worcester, very professional and friendly. Thanks for all of your help ...
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By: Richard Shelton
Aug 10, 2018
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Dear Joanna Thank you. Good communication is one of the most important things you should receive from an estate agent. Dawn is does her upmost to always deliver on this. Thanks again, Best regards Richard ...

“ Brilliant Service... ”

Aug 03,2018
Minithumbup
By: 'Tania Demetriades'
Aug 03,2018
2 people found
this helpful
Beginning with Lee Francis. Lee attended my property and was thoroughly professional, had a wealth of knowledge, was direct, well informed and immediately, it was very easy to understand why he is one of the best Estate Agents in Worcester. He took photographs of the ...
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Comment on agent fees
Very fair.
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By: Richard Shelton
Aug 10, 2018
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Dear Tania Demetriades, Thank you for writing such a lovely review. Dawn & Lee always do their very best to ensure they support our clients needs. They are both passionate and very experienced estate agents. They love their jobs and get a great deal of satisfaction from helping people move house! Thanks again, Best regards Richard ...

“ Professional, efficient,responsive and effective... ”

Jul 31,2018
Minithumbup
By: 'Esther and Gary'
Jul 31,2018
3 people found
this helpful
Dawn was effective and energised from the outset. Her knowledge of the property and amenities etc was outstanding . Her professional yet personal approach was amazing, ensuring the sale of our house went through quickly , and supported us all the way .The communication was fantastic through ...
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Comment on agent fees
Extremely good value for money
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By: Richard Shelton
Aug 01, 2018
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Dear Esther & Gary Thank you very much for sharing your experience. We are all very happy you are delighted with our service. We all wish you all the very best for the future. Kind regards Richard ...

“ Sale completed in 9 weeks... ”

Jul 29,2018
Minithumbdown
By: 'Lucy'
Jul 29,2018
3 people found
this helpful
Excellent service from Shelton & Lines. Thank you Dawn for guiding us through the process in a professional and straight forward manner....
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By: Richard Shelton
Aug 01, 2018
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Dear Lucy "Excellent service" - thank you. All the very best. Kind regards Richard ...

“ Sold to the first viewer.... ”

Jul 06,2018
Minithumbup
By: 'AlBox'
Jul 06,2018
5 people found
this helpful
Dawn valued our property and was confident that she would have no problem selling it. She backed this confidence up with selling it to the first couple who viewed it....
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Comment on agent fees
Standard
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By: Richard Shelton
Aug 01, 2018
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Dear Albox We are pleased that your sale was quick and hassle free! Thank you for sharing. All the best Richard ...

“ Very satisfied... ”

Jul 03,2018
Minithumbup
By: 'Debbie'
Jul 03,2018
4 people found
this helpful
Very satisfied with the service from start to finish. Always available to talk to and willing to do their best to help solve any query. All staff very pleasant and approachable...
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Comment on agent fees
Fees were in line with other agents.
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By: Richard Shelton
Jul 04, 2018
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Dear Debbie Thank you for sharing your experience. We all wish you all the best for the future. Kind regards Richard ...

“ Very impressed... ”

Jun 19,2018
Minithumbup
By: 'Jess H'
Jun 19,2018
5 people found
this helpful
We've been really impressed with Shelton and Lines, in particular Zoe. Throughout the process they have been straight talking, open and honest and Zoe really helped to push the sale through. We would actively look to buy a property through them again....
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By: Richard Shelton
Aug 01, 2018
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Dear Jess H, When you decide to move again we will be delighted to see you again! Thank you for sharing your experience on here. Bye for now! :-) Richard ...

“ Great service... ”

Jun 09,2018
Minithumbup
By: 'Stephen'
Jun 09,2018
4 people found
this helpful
The team (especially Dawn and Zoe) were great at being pro active in the sale of our property and importantly keeping us up to date with where things were. They were always willing to help out and offer advice through out the processs. I wouldn'...
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By: Richard Shelton
Jun 15, 2018
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Dear Stephen Thank you for taking the time to share your experience. All the best Richard ...

“ Excellent... ”

May 23,2018
Minithumbup
By: 'Yasmin'
May 23,2018
7 people found
this helpful
Dawn was fab throughout the process of buying our first property. When we were hesitant on a property and lost out to another buyer, Dawn was on the case and found us our dream home. Can not fault her or the process. Thank you....
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By: Richard Shelton
May 31, 2018
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Dear Yasmin we are delighted you have found your dream home! Thank you for your review. All the best Richard ...

“ Excellent service and nothing too much trouble... ”

May 22,2018
Minithumbup
By: 'Victoria Ravenhill'
May 22,2018
5 people found
this helpful
First time buyer I was clueless what to do or expect. Dawn the estate agent who was completing my purchase has been amazing and nothing has been too much trouble. I was guided through the process professionally and any quibbles were answered promptly above and ...
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Comment on agent fees
Excellent
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By: Richard Shelton
May 31, 2018
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Dear Victoria Ravenhill We always aim to make our clients experience amazing. Thank you for sharing, much appreciated. Kind regards Richard ...

“ Pleased with the service... ”

May 06,2018
Minithumbup
By: 'AA'
May 06,2018
5 people found
this helpful
First contact was great and process explained clearly. Initially great but struggled to get updates at times until Zoe took over the handling of house and then kept updated regularly, responded quickly to enquiries and generally satisfied with the process....
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Comment on agent fees
Reasonable and pleased they were fixed.
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
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Dear AA Thank you for sharing your experience. Kind regards Richard ...

“ Excellent... ”

May 03,2018
Minithumbup
By: 'B&S'
May 03,2018
5 people found
this helpful
Excellent service from everyone at Shelton and Lines who managed both our sale and purchase. Good communication throughout the process from all the team who were very friendly and approachable, and worked hard to manage a complicated chain! Thanks to Dawn, Zoe and Lee, we ...
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Comment on agent fees
Fees were agreed up front and reasonable.
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
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Dear B&S Sometimes a property chain can be stressful and it is part of our job to make sure it all runs as smoothly as possible. Thank you for the recommendation. All the best Richard ...

“ Great Service... ”

Apr 06,2018
Minithumbup
By: 'Paul & Jayne Roberts'
Apr 06,2018
5 people found
this helpful
Friendly professional service. Did all they could to assist in purchase. Would have no hesitation in using this agent in the future....
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Comment on agent fees
We purchased a property so did not pay any agent's fees.
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
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Dear Mr & Mrs Roberts We are pleased you found our service friendly and will recommend. Thank you for sharing. kind regards Richard ...

“ Excellent service!... ”

Apr 05,2018
Minithumbup
By: 'N&J'
Apr 05,2018
4 people found
this helpful
We were very happy with Zoe's very friendly and professional approach. She answered all questions promptly and helped us to move forward as quickly as possible. We would definitely recommend Shelton & Lines for future house moves....
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By: Richard Shelton
May 31, 2018
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Dear N&J Thank you for your review of our service. Kind regards Richard ...
Mar 10,2018
Minithumbup
By: 'Sami'
Mar 10,2018
4 people found
this helpful
Thank you Dawn for helping us find a great house. Accompanying us many viewings, Dawn knew when to give us head room to think and when to lead. Dawn listens to what your needs are and can string together a great selection of viewings for ...
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Was this helpful? Yes
By: Richard Shelton
Mar 12, 2018
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Dear Sami We are really pleased that Dawn managed to help you find your investment property. Tank you for taking the time to review your experience. Kind regards Richard ...
Mar 08,2018
Minithumbup
By: 'J Lamb'
Mar 08,2018
6 people found
this helpful
Received fantastic support from the team at Shelton and Lines throughout our move. A quick sale was followed by a lengthy wait due to problems in the chain. But thanks to Dawn in particular, we always felt informed and supported. We would highly recommend this ...
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By: Richard Shelton
Mar 08, 2018
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Dear J Lamb Dawn was really happy to help you as much as possible. She aims to make clients feel supported and well informed. Thank you for sharing your experience of selling with Shelton & Lines. Kind regards Richard ...
Mar 07,2018
Minithumbup
By: 'Kay'
Mar 07,2018
6 people found
this helpful
Excellent service, Lee goes out of his way to help in any way. Gave me lots of advice too on selling my house and negotiated my sale. Would recommend Shelton Lines to anyone looking to sell their house. All my viewings, which were many, were ...
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Comment on agent fees
I was tempted to go with one of the online cheaper agents however I am glad I paid the 1% fee as it was well worth it.
Was this helpful? Yes
By: Richard Shelton
Mar 08, 2018
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Dear Kay We are so pleased your experience with us was "excellent." Lee prides himself on providing the best advice and making sure sellers are happy with the result. Thank you Richard ...
Mar 06,2018
Minithumbup
By: 'Frances'
Mar 06,2018
4 people found
this helpful
Very professional and very approachable. Always very prompt to respond and willing to answer any questions. I would recommend them to anyone...
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By: Richard Shelton
Mar 08, 2018
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Dear Francis Thank you for your kind comments. Best regards Richard ...
Mar 01,2018
Minithumbup
By: 'Chris C'
Mar 01,2018
5 people found
this helpful
The team from Shelton & Lines were efficient and professional. They sold my property with a week of putting on the market, and provided support throughout the process....
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Was this helpful? Yes
By: Richard Shelton
Mar 08, 2018
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Dear Chris C, Thank you for taking time out to share your experience of selling with Shelton & lines. Kind regards Richard ...
Mar 01,2018
Minithumbup
By: 'Emma Tolley'
Mar 01,2018
4 people found
this helpful
Just wanted to say Dawn deserves a medal for sorting the nightmare months of a complicated chain we found ourselves in. First time buyer son with a baby on the way, so time was running out but she was polite, patient and she dogedly carried ...
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Was this helpful? Yes
By: Richard Shelton
Mar 08, 2018
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Dear Emma I'm delighted to hear that everything has worked out for you. Dawn & Lee are delighted for you that it has all come together. We appreciate you sharing your experience. Thank you Richard ...
Feb 15,2018
Minithumbup
By: 'Jo'
Feb 15,2018
5 people found
this helpful
Dawn was a pleasure to deal with. She was effiecient, knowledgable and reassuring from beginning to end. The marketing material Dawn and Lee produced was first class - the property was sold within days. What more could one ask for!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Feb 20, 2018
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Dear Jo Great to read your review. First class.... - thank you! Kind regards Richard ...
Jan 30,2018
Minithumbup
By: 'JHodson'
Jan 30,2018
5 people found
this helpful
Zoe handled my recent sale meticulously. One of the things that agents can sometimes fall down on is sales progression and communication, Zoe excels here! She will always get back to you very promptly and keeps on the ball right the way through to the ...
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Comment on agent fees
fair and in line with competitors
Was this helpful? Yes
By: Richard Shelton
Feb 20, 2018
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Dear JHodson Thank you for taking the time to review our service and in particular Zoe's. Thanks again. Kind regards Richard ...
Jan 30,2018
Minithumbup
By: 'Lynn'
Jan 30,2018
6 people found
this helpful
We bought a house via Shelton and Lines and found the post sales service very useful in terms of keeping us in touch with what was happening in the chain, what was completed and what needed action. Zoe was always very on the ball, ensuring ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Feb 15, 2018
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Dear Lynn Thank you for taking the time to review your experience with us. We are delighted you enjoyed your hamper from us too. Thanks again Kind regards Richard ...
Jan 22,2018
Minithumbup
By: 'clynch'
Jan 22,2018
7 people found
this helpful
Zoe's advice about the property was extremely helpful, her advice was appreciated throughout the purchase. I valued the opportunity of a second viewing at my convenience & for the agent allowing tradesmen to access the property while vacant in order to quite for work ...
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Comment on agent fees
good
Was this helpful? Yes
By: Richard Shelton
Feb 15, 2018
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Dear Clynch Thank you for sharing your experience and in particular phrasing Zoe. Kind regards Richard ...
Jan 03,2018
Minithumbup
By: 'Leanne'
Jan 03,2018
7 people found
this helpful
I can't praise this company enough for the professionalism and organisation of my recent house move. Nothing too much trouble and very quick and efficient with everything. I would recommend to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Leanne We are constantly looking at ways to improve our clients experience. We aim for nothing being too much trouble for everyone. Thank you. Kind regards Richard ...
Jan 03,2018
Minithumbup
By: 'Mackenzie'
Jan 03,2018
8 people found
this helpful
Zoe and the team were fantastic during our purchase! Very helpful and willing to go the extra mile, makes it a lot less stressful!!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Mackenzie We are very focused on making our customers experience as easy as possible! Thank you for sharing your experience. Best regards Richard ...
Jan 03,2018
Minithumbup
By: 'Picks'
Jan 03,2018
8 people found
this helpful
Zoe was very helpful and knowledgeable arranging viewings and assisting with the negotiating of our purchase as were the rest of her colleagues at Shelton and Lines....
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Comment on agent fees
Purchaser
Was this helpful? Yes
By: Richard Shelton
Jan 03, 2018
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Dear Picks Thank you for taking the time to review your experience with us. All the best, Kind regards Richard ...
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 11 1 68 1 55 0 6 0

Agent Fees

No fees set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

Complaints Procedure

No procedure set.
Last updated at 3:03 PM 25/10/2016 by Richard Shelton

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