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    Jana Sramova Huw Jones
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    Lisa
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    Stacey Mole
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Apr 21,2017
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Jana Sramova Huw Jones
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Apr 21,2017
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Literally the most horrific estate agents to deal with that I have ever encountered. Their service has been horrendous throughout our tenancy, we went without a working washing machine for weeks, the landlady came to the flat for 10 inspections in a two year tenancy with virtually no notice despite us never missing a payment and her never complaining about anything. They never get back to you, they are totally incompetent when they do respond. The worst part is that they are currently trying to ...
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As per review.
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Jun 23,2015
Minithumbdown
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Jun 23,2015
1 people found
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After an initial impression of them being very professional we found them to be very pushy and easily influenced by our freeholder who just happened to be a long-term client of Shaws letting her property out through them. Together with the Freeholder's inability to effectively maintain the property and not carry out her role in line with the contract this made our sale unecessarily fraught. Shaws never declared this interest at the start of the sale and then colluded to get the best outcome for ...
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What agent could do to change your mind?
All the other local agents were also offering a similar level of fee.
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Comment on agent fees
All the other local agents were also offering a similar level of fee.
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Sep 04,2014
Minithumbdown
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Sep 04,2014
1 people found
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They are absolutely the worst, they get a client and charge a fortune to look after the property and don't bother. I know of another property as well same blocks, same problems, they are greedy, neglectful people. I would not go near them , stay away...
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Jul 09,2014
Minithumbdown
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Jul 09,2014
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Very unresponsive to emails and telephone calls, and rude manager. Shaws allow people access to your home without informing you. Today my neighbour telephoned me to let me know they saw someone in my flat when I was away and wanted to check I wasn't burgled. I phoned Shaws and was put through to the manager, who instead of apologising that they had sent someone in without informing me, accused me of 'being all over the managing agent' when I had only contacted her twice regarding this and had ha...
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Dec 12,2013
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Stacey Mole
By:
Dec 12,2013
1 people found
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OK, what should I start with: 1. The agent show claims to be a sales negotiator was completely unprofessional. She drove me to the place. She was driving like crazy, looked for parking, payed for the parking meter. Then, she realised that she got the wrong keys. We went back and got the proper keys. Got in the apartment and she showed me around for 1-2 mins. Then she asked me to hurry up since she had already paid for the parking meter and it would expire soon!! 2. Given the experience in...
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What agent could do to change your mind?
NothingΒ’Γ’β€šΒ¬Γ‚Β¦they are hopeless.
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Aug 15,2013
Minithumbdown
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Aug 15,2013
1 people found
this helpful
A dreadful experience. I don\'t understand how they have such a high rating. I thought I had selected a good agent but at no time did I ever feel that they were on my side, or even interested in my property. The tenants were not well matched and the service was non existent. They are however very good at charging like wounded bulls and focus a lot on presenting a good web site. I do not recommend Shaws...
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What agent could do to change your mind?
To change my mind all the agent need to do was to do what they said that they would do.
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Aug 13,2013
Minithumbdown
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Aug 13,2013
1 people found
this helpful
I realise that my review is somewhat against the popular trend here but, I regret the years that my property was so called "managed" by Shaws. During my time with them they promised a lot but never matched my property with a suitable tenant, I felt that they had no interest in my property, or my best interest (Gave poor advice), were very expensive, that was the one thing that they are good at. Shaws often just told me about problems then left me to sort out the issues from overseas. A...
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May 06,2013
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May 06,2013
1 people found
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Rented through Shaws, over time mould started to appear on the ceiling in our reception room. After notifying Shaws a couple of weeks passed and nothing happened. We again contacted them and told them that it was a obvious health hazard. The Landlord obviously didn\'t think it was and failed to recitfy the problem and Shaws was not proactive or helpful at all. Apparently our Landlord is a Doctor, hopefully not of the medical kind. On check in the property was in very unclean condition and their...
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What agent could do to change your mind?
Treat tenants like humans, can you really rent out a property that is covered in mould and not recitfy the problem.
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Apr 30,2013
Minithumbdown
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Apr 30,2013
0 people found
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Absolutely appalling. I rent a property through them and they manage to get everything wrong even though they arent even managing the property. They dont check reference. They say they will collect months rent in advance to make up for this, they dont. They have a million hidden charges - I mean who heard of an estate agent who doesnt do their own contracts but uses another company to do this and charges you a great deal for it?? There is nothing positive I can say about their help, their b...
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Jan 30,2013
Minithumbup
Jana Sramova Huw Jones
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Jan 30,2013
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We were very pleased with the service we recieved from Shaws, particularly Jana who we mainly dealt with. She was very helpful in explaining each step of the process and ensuring that our tenancy started as smoothly as possible. Highly recommended....
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Apr 18,2012
Minithumbup
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Apr 18,2012
0 people found
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Shaw has provided me with excellent and very efficient service regarding letting of my property. The property was visited and advertised straight after I made the initial contact and letting was arranged pretty much the next day. Also the administration side of the deal was very efficient and Mrs. Shramova provided excellent and friendly service. Hardly recommended....
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Mar 14,2012
Minithumbup
Jana Sramova Huw Jones
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Mar 14,2012
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Shaws are friendly, not pushy, helful and clearly very hard working and serious, they are quick to respond to any request, patient and understanding.They have , it seems found excellent tennants in very little time and so far have shown themselves to be reliable and to have a good sense of humour and well, appear in every way to be perfect and very much to be recommended....
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Feb 13,2012
Minithumbup
Jana Sramova Huw Jones
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Feb 13,2012
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I have used Shaws estate agents for a couple of years while renting out my property in Queens Club Gardens. They have been incredibly helpful, responsive and organised. I have also found them to be extemely honest and very friendly to deal with. I would wholly recommend them to anyone looking to buy, rent or sell....
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Jan 19,2012
Minithumbup
Lisa
Jana Sramova Huw Jones
By:
Jan 19,2012
0 people found
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Shaws, (and in particular Lisa, Natasha and Jana with whom we dealt) were extremely helpful and efficient in re-letting the above property. They are friendly and and always pleasant to deal with and we look forward to dealing with them in the futue...
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Jan 14,2012
Minithumbup
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Jan 14,2012
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I am the landlord of a ground floor flat in Castletown Road, W14 and have used Shaws Estate agents for many years. They have always given me good service and been friendly and efficient in their dealings with me over the years. Recently they have secured new tenants for me in quick time - despite difficulties in viewings at the flat. Well done to Lisa Heeringa and her Lettings Team. Keep up the good work. I would recommend Shaws Estate Agents to any landlords thinking of letting their flat....
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Oct 27,2011
Minithumbup
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Oct 27,2011
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Currently we are tennants of a property in which Shaws are our agents in the Barons court area. We have had a really good experience with them and find them really good to deal with. They contacted us nice and early to ask if we wanted to re-new our lease which we are doing. They have managed us for a year now. We contact them regularly for maintaince on the property when we need it, and Tracy always responds promptly and is always happy to help us out and arrange that someone comes around...
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Oct 18,2011
Minithumbup
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Oct 18,2011
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Shaws were fantastic in every respect and by the far the friendliest, most honest, knowledgeable and efficient letting agents we used. I couldn't recommend them higher, particularly Natasha who was incredibly helpful and really pushed for us to get the flat that we really wanted....
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Oct 12,2011
Minithumbup
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Oct 12,2011
0 people found
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Very professional and efficient service generally and Daniel Gonzales was particularly helpful. A firm to be recommended....
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Oct 11,2011
Minithumbup
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Oct 11,2011
0 people found
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Natasha has been brilliant throughout the whole process, and made what usually is a very stressful event much easier. She was very quickly able to gauge our preferences which was then reflected in the properties that she showed us, and didn't waste our time showing properties that would not fit our specifications. She clearly is very skilled which has been reflected throughout. She was also very nice to work with, whilst often Estate agents can be very superficially charming, she did appear to b...
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Sep 26,2011
Minithumbup
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Sep 26,2011
0 people found
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I rented a property from Shaws 2 months ago and Daniel Gonzalez was a fabulous agent for the company. It was his personality, authenticity and overall helpfulness that made me take the property. Shaws in lucky to have him as a staff member :) Keep up the good work guys! Shona...
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Sep 19,2011
Minithumbup
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Sep 19,2011
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This was a refreshing encounter with an estate agent! Although I do not know Shaw's as a company that well, what I can say is that the negotiator I dealt with (Tim) was very helpful and professional. He offered good honest advice and although I was not in the best position to buy, he took me seriously and kept in contact with regular updates. I hope that when we do find a place, its with Tim. Keep up the good work!...
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Sep 19,2011
Minithumbup
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Sep 19,2011
0 people found
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Definitely the most refreshing experience with estate agents we have ever had. Lisa and Dana were absolutely amazing- efficient, friendly and completely honest and reliable. We received an impeccable service and I highly recommend dealing with Shaws....
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Sep 17,2011
Minithumbup
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Sep 17,2011
0 people found
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Provided an efficient service and proved very helpful in resolving all queries and issues during the rental process....
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Sep 16,2011
Minithumbup
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Sep 16,2011
0 people found
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Every time I've come into Shaws, Tim has been very helpful and cheerful. When he took me to view the flat, he was affable, friendly and went to every effort to answer my questions and queries accurately. He made me feel a bit more at ease about the daunting prospect of buying a flat!...
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Sep 15,2011
Minithumbup
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Sep 15,2011
0 people found
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Natasha was a fantastic agent...really supportive....
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Sep 10,2011
Minithumbup
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Sep 10,2011
0 people found
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This review is for the wonderful service we received from Natasha Henry. Natasha meet us about a month ago when we started looking for a 1 bed flat, we didn't really know what we wanted in terms of specification so Natasha made it her responsibility to find out exactly what we wanted. This involved showing us several flats on our first meeting to gauge our requirements, this I felt was a clever tactic and meant we didn't spend hours viewing property we would never take. We then just left Natasha...
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Sep 10,2011
Minithumbup
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Sep 10,2011
0 people found
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When looking in Barons Court i walked into Shaws and i couldnt have hoped for a more helpful person than Natasha, she was prompt and knew exactly what i was after. It was a breath of fresh air to actually be shown around by someone that was not just trying to sell me anything for the sake of it! (as many other agents do - as in places they knew were miles from what i was after). So much so that within 3 back to back viewings in an hour, i found the place i am now renting!. It was a pleasure ...
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Sep 10,2011
Minithumbup
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Sep 10,2011
0 people found
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We received excellent service. Natasha was very sweet and helpful and the rest of the team seemed really polite all the times we visited their office. The flat we rented turned out to be amazing and I would totally recommend this agency to other people/...
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Sep 09,2011
Minithumbup
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Sep 09,2011
0 people found
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we were more than pleased with Shaws' services. Natasha was really helpful finding us a beautiful flat to rent. I strongly recommend Shaws estate agents to other people....
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Sep 09,2011
Minithumbup
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Sep 09,2011
0 people found
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I have used Shaws for a number of years. I moved to them because the previous agents were dishonest and only interested in getting their fees. Shaws have been excellent - really honest and straightforward and interested in maintaining the quality of the property. Also, whilst I manage the property myself, the team has been extremely helpful and pragmatic about helping out when there are issues or I need advice. I would certainly recommend them and particularly Daniel who is proactive and...
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Sep 09,2011
Minithumbup
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Sep 09,2011
0 people found
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I worked with Natasha and she was very efficient and communicative. Whole process from viewing the property to moving in took less than 3 days. I would certainly use them again. A good experience....
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Sep 08,2011
Minithumbup
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Sep 08,2011
0 people found
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Fantastic service. Natasha and the team were great. I came back to Barons Court because having rented with Shaws before I knew all things would be handled well. True to form they were. I would recommend Shaws to anyone....
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Jul 27,2011
Minithumbdown
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Jul 27,2011
0 people found
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I don't know where to start, the worst thing is that I don't trust them any more and I think they lied to me in more than one occasion. I almost lost the apartment because they didn't update my contact details and they were calling the wrong number; they didn't even bother sending me a letter to ask if I wanted to renew my contract assuming that if I wasn't picking up the phone it meant I didn't want to renew it. I also think they are carrying too much work, this is the only explanation for th...
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Jun 22,2011
Minithumbup
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Jun 22,2011
0 people found
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Natasha was outstanding. She contacted me via mail and asked few question, by the following day she showed me 2 properties that were exactly what I was looking for. I didn\\\'t end up putting an offer because I was lucky enough to find a cheaper place elsewhere but I will definitively recommend the agency....
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Mar 26,2011
Minithumbup
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Mar 26,2011
0 people found
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Natasha and the team at Shaw's were brilliant. They got to know what we were looking for and matched us really well to properties that worked for us. They were proactive and checked in with us regularly throughout our search. It was a pleasure to deal with Shaw's and I am delighted to recommend them....
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Mar 21,2011
Minithumbup
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Mar 21,2011
0 people found
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The staff at Shaw's were very helpful during the process of searching for our new flat. We viewed number of properties and, compared to other agencies, Shaw's listened to our comments and wishes and continually showed us flats that were closer to our expectations. Once we found a new flat, the staff helped us arrange new furniture to be delivered to the flat and have been accessible for other questions/concerns we have had. This is our first experience of renting through an agency in London a...
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Feb 16,2011
Minithumbdown
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Feb 16,2011
0 people found
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We have recently been through the process of renting a 3 bedroom property through Shaw's Real Estate. They have been extremely unhelpful and incompetent from day one. From our initial viewing where the agent could not answer any questions about the property through to giving incorrect directions to the property from the nearest tube station it did not inspire us with confidence. Following our offer being accepted for the flat, Shaw's sent us through incorrect documentation 3 times. When ...
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Jana Sramova Huw Jones - upload your photo Jana Sramova Huw Jones
5 reviews

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Lisa  - upload your photo Lisa
1 reviews

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Stacey Mole - upload your photo Stacey Mole
1 reviews

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020 7386 9996

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