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22 High Street
Acton
Worcestershire
DY13 8BJ
01299 826777

 
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Properties for rent
Apr 08,2014
Minithumbdown
By:
Apr 08,2014
0 people found
this helpful
I was considering using this estate agent but after speaking to a friend who recently used them I have decided to use a more professional company. My friend recently vacated a rental property and has had a lot of trouble getting there deposit back. Several excuses have been made as to why the none return. Shocking really when search charges were made in cash. It seems Severn Estates are happy taking money but are not so happy when it comes to paying it back....
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What agent could do to change your mind?
They should have paid my friend there deposit back in a timely manner.
Was this helpful? Yes
Oct 26,2012
Minithumbdown
By:
Oct 26,2012
1 people found
this helpful
Overall after 2 years using this agent with one tenant , they did not have to do much for their money but when tenant handed in notice and they had to do something , they were slow to push property, even let exiting tenant do a viewing !! and left me with empty appt for a month costing me money. During the whole process Richard (a joint partner) was very poor at communication , always promising to call me back and very infrequently doing so. Also i was left waiting for a payment for cleaning cos...
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What agent could do to change your mind?
Better communication, keeping promises to return calls. following things up, more proactive letting of my apartment so that it did not become empty, they did have a months notice after all!!
Was this helpful? Yes
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