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    daniel Coupe
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    Russell CAINES
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Properties for sale
Properties for rent
Aug 10,2016
Minithumbdown
By:
Aug 10,2016
2 people found
this helpful
Shocking! Avoid. Would give zero if i could . Compulsive liars yet bullying and intimidating. Have treated my parents appallingly. Do not use. They lie repeatedly. Rude. Abusive. Do not assist with house but process. Told so many lies I'm surprised their noses haven't broken any windows! Do not touch with a barge pole....
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What agent could do to change your mind?
Shocking given bad service.
Comment on agent fees
Shocking given bad service.
Was this helpful? Yes
Oct 31,2015
Minithumbdown
By:
Oct 31,2015
7 people found
this helpful
we are pensioners rented a property from Saxons estate agents for 4years (crooks) staff very rude and threatening, fees extortniate . I wanted to end tenancy due to council offering retirement bungalow was told to pay them β€š£800 for admin. to do so .We were bullied into signing new contract for another year missing out on council home we are seeking advice from CAB AT MOMENT. Refused to pay back our deposit....
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Sep 28,2015
Minithumbdown
By:
Sep 28,2015
8 people found
this helpful
I had this exact situation recently as so many others! My partner and I were trying to rent a flat - the referencing took a month? Which we know it clearly shouldn't! We paid 950 off our deposit a month before, and seeing as we are no longer moving in, we need to show them our receipt to even get it back! Apparently, our references failed but it was actually false information from Georgina herself. THEN whilst our application was still going through, they reuploaded our flat to Rightmove and sta...
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What agent could do to change your mind?
As a director of a company, you have absolute control over everything that goes on. When it was very clear that we should have been refunded our fees, Daniel said that he needed to speak to Georgina first. No he didn't, what he could do would be to refund me the fees that weren't lost due to any fault of my own and deal with the problems at hand instead of waiting around.
Comment on agent fees
Altogether we paid 576 pounds! That's ridiculous to start off, but every other company (even smaller ones) charge much less than this, and they didn't help us whatsoever throughout the process, except when they purposefully made things difficult for us!
Was this helpful? Yes
Aug 17,2015
Minithumbdown
By:
Aug 17,2015
4 people found
this helpful
The above agent for this company was unbelievably rude and very threatening in his behaviour and is a disgrace as an agent Property withdrawn from them Reported to ombudsman...
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Jul 27,2015
Minithumbdown
By:
Jul 27,2015
5 people found
this helpful
All of the staff at Saxons are rude, aggressive and incompetent. We didn't renew the tenancy because we didn't want to have to deal with Saxons anymore. They took months to report problems to the landlord. They turned up without any notice to show prospective tenants the property, they were asked repeatedly not to. After that they started doing it whilst we were out, once they clearly didn't expect anyone to be in as they opened my bedroom door, saw me and ran out of the house. We were accus...
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What agent could do to change your mind?
Hired a completely new set of staff
Comment on agent fees
Absolutely shocking - they hardly provide any service so what are the fees for?
Was this helpful? Yes
By: Georgia
Sep 09, 2015
View all comments (1)
I had this exact situation recently! My partner and I were trying to rent a flat - the referencing took a month? Which we know it clearly shouldn't! We paid 950 off our deposit a month before, and seeing as we are no longer moving in, we need to show them our receipt to even get it back! Apparently, our references failed but it was actually false information from Georgina herself. THEN whilst our application was still going through, they reuploaded our flat to Rightmove and started referencing f....
Jul 03,2015
Minithumbdown
By:
Jul 03,2015
2 people found
this helpful
This company has no customer service, either to the landlord OR tenant. They are purely after your money, as a managing agent, forget it. You will never get it managed but they will continue to charge, even after you cancel the management for bad service. They will invent a clause in the contract. If it is not managed, they will still try to overcharge you. If you try to telephone, they will never answer, or if someone does, it's never the right person. You then email and receive an email back s...
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Was this helpful? Yes
Apr 28,2015
Minithumbdown
By:
Apr 28,2015
2 people found
this helpful
We lived in the same property in Colchester for two years and our experience with Saxons was terrible and at time infuriating. They clearly are not interested whatsoever in the tenants of the properties they manage, even though they charge extortionate fees. When we requested a copy of our contract, we were told this would cost us β€š£50. When we moved in the property turned out to be unfurnished, even though we had been explicitly told upon visiting that it would be furnished. The managem...
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Was this helpful? Yes
Feb 17,2015
Minithumbdown
By:
Feb 17,2015
1 people found
this helpful
When our offer to purchase the property was accepted we were asked to pay β€š£250 to take the property off the market, when we asked if this would come off the sale price we were told by the member of staff Yes I think so. We therefore made payment by card over the phone, when we called the next day to confirm that the β€š£250 was to come off the sale price we were told that we were misinformed and that the charge is for admin and does not come of the sale price. We were then told th...
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What agent could do to change your mind?
everything
Was this helpful? Yes
Feb 04,2015
Minithumbup
By:
Feb 04,2015
0 people found
this helpful
I used Saxons for my first ever experience into the housing market and I was warned that buying or renting a home would be one of the most stressful experiences I would face, the agent only adding to the pain! However, the staff at Saxons from the bottom to the top were on hand to help me with the smallest of queries quickly and provided good advice all the way through, the whole process was actually quite painless. I felt they had my best interests at heart and I felt that I got a good deal, th...
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Oct 04,2014
Minithumbup
By:
Oct 04,2014
0 people found
this helpful
We have used Saxons for 3 years now as managing agent on our property. We initially did considerable work on the property after purchasing it to get it into a good state of repair for tenants. Saxons offered us a good service which we found to be competitive with other agents in the town. We have found them helpful to deal with and they have generally done a good job finding student tenants from Essex University and then managing the tenancy. On a couple of occasions when problems have occurred ...
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Was this helpful? Yes
Jul 09,2014
Minithumbup
By:
Jul 09,2014
2 people found
this helpful
ATTENTION please!!! Saxons is the worst letting agency ever! Would let in a property to live still dirty. Wouldn't do anything about it. Electricity meter reading was wrong. They never deal with any issues, would not show up on agreed property viewing, would not answer to any questions! No customer service at all! PLEASE RECONSIDER BEFORE IT IS TOO LATE!...
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Comment on agent fees
As property were dirty when we have moved in I am in doubt if we will be getting deposit back after reading different reports.
Was this helpful? Yes
May 06,2014
Minithumbdown
By:
May 06,2014
2 people found
this helpful
NOTICE TO ALL LANDLORD/LANDLADIES IN THE ESSEX AREAΒ’Γ’β€šΒ¬Γ‚Β¦.I had 3 different estate agents that were seeking percentile tenants for a house I am the landlord ofΒ’Γ’β€šΒ¬Γ‚Β¦.Saxons Colchester Essex managed to secure a finders only tenant feeΒ’Γ’β€šΒ¬Γ‚Β¦.On showing the tenant around the property the estate agent Russell Cains took it upon himself to advise the tenant that they could dig up the flower beds and that I would come and dig up an established tree from the gardenΒ’Γ’β€šΒ¬Γ‚Β¦.I w...
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Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
We are overseas landlords who require a fully managed service. We did not want to worry about our property whilst we are away therefore did extensive research before I committed to an agency. I found Saxons to be the most professional, helpful and friendly agency out of all who I contacted. The property details where great and they found a tenant quickly for me. We received our signed tenancy agreement & paperwork very quickly by email and they also held our deposit. With the cold weather we...
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Was this helpful? Yes
By: Jeff Stevens
Mar 04, 2014
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Hi Steph Thank you for your comments, I hope everything goes smoothly but if you have any queries please don't hesitate in contacting me Jeff Stevens....
Dec 13,2013
Minithumbdown
By:
Dec 13,2013
3 people found
this helpful
The worse estate agents I\'ve ever dealt with. Rude, aggressive, incompetent, racist. I\'ve been renting a lovely house in Colchester for over 1.5 year, never missed a payment and have a great relationship with my landlord. I am not going to extend the contract only because the letting agents are rude and treated us as inferior. They wanted to charge us £90 because they couldn\'t inspect the house. They sent us an email about the inspection that we never received and letter that...
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Dec 12,2013
Minithumbup
By:
Dec 12,2013
2 people found
this helpful
Worst rent agency I have ever seen!!!!! Charge for everything and charges are very high. Poor service. Don\'t care about clients. Always trying to find a way to extra charge you...
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Nov 02,2013
Minithumbdown
By:
Nov 02,2013
3 people found
this helpful
Long time of processing the documents, poor feedback (I had to call them almost every day to ask how the process goes, I\'ve been told everything is fine, but in one of the last days before moving in they realized they still need some documents - a guarantor, which forced me to postpone the whole moving thing for a week and to lose money because of that). The agent who came to show us the property said the kitchen will be fully equipped, but it turned out that the landlady never agreed to some...
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What agent could do to change your mind?
It would have been helpful if they were honest from the beginning, telling us that the kitchen is empty (maybe we would have changed our mind about renting the property since buying cooker, fridge, washing machine and everything else was quite costly). Second, I think it would be easier for everybody if they say from the very beginning what documents they need (if they needed a guarantor, why they told me that only the week before moving in?).
Was this helpful? Yes
Nov 02,2013
Minithumbdown
By:
Nov 02,2013
4 people found
this helpful
Five weeks referencing, given false information and terrible customer service. The contract to be signed would be given to you in last minute after all the fees were paid....
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Jun 11,2013
Minithumbdown
By:
Jun 11,2013
2 people found
this helpful
Our horrific experience has sadly, only just begun. Our family home has been trashed, burgled and the tenants have done a moonlight flit with our final installments of the rent. I now have a lot of paperwork that we believe proves Saxons failed to check the property properly, did not record the many complaints made by our neighbours regarding the alleged anti-social behaviour of tenants and nor did they ever notify us that the property was even raided by the drugs squad a YEAR AGO. I can\'...
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What agent could do to change your mind?
They could never change our minds about using them again. Impossible for them to rebuild the trust that has been damaged. We have no faith in them whatsoever.
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By: Jeff Stevens
Mar 04, 2014
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We have spoken with the landlords and replied via e-mail with regards to this matter, However I have only just become aware of this review. I would like to point the following points: 1. Saxons offered to instruct our debt collectors to chase the unpaid rent and offered if the landlord wished to assist them in court action against the tenants. It was explained that because the contract is between the tenants and landlord Saxons are unable to take the tenants to court. 2. We had made the la....
Mar 23,2013
Minithumbdown
By:
Mar 23,2013
2 people found
this helpful
i am a first time buyer, which is stressful enough. i had sorted out my mortgage and my deposit, and found a lovely bungalow for sale with saxons estate agents. my offer was accepted and things were moving along nicely. About a week before completion saxons viewed the property again and a higher offer was put in. I matched it, but they went higher again. unfortunately, i was unable to get more money. whilst i know that this is legal, and that saxons are acting within the law, i feel it was a ve...
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What agent could do to change your mind?
the agent did not need to view this property again.
Was this helpful? Yes
By: Saxons
Aug 08, 2013
View all comments (1)
Dear Kerry, As explained by myself at the time of viewing and at the point that you put you're offer in - the seller has very strict rules regarding the sale of the property. As made clear, one of these was that the property was to remain on the market until exchange of contracts and any accepted offer would have to be advertised online and via the local newspaper (Weston Mercury). We are contractually bound to the seller and part of the terms of their business is that we must not refuse vi....
Jan 02,2013
Minithumbdown
By:
Jan 02,2013
5 people found
this helpful
All the staff at this agency are very rude, dont care if you have a problem with the property or Landlord. In the 7 months I have been renting from them they have not completed a single inspection as they are supposed to do. The landlady lives in the flat above us & lets herself & contractors into the property at any time she feels like without letting us know, when we mentioned this to Saxons they said "if you dont like it move out". The whole of the property is suffering with...
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What agent could do to change your mind?
All the staff at this agency are very rude, dont care if you have a problem with the property or Landlord. In the 7 months I have been renting from them they have not completed a single inspection as they are supposed to do. The landlady lives in the flat above us & lets herself & contractors into the property at any time she feels like without letting us know, when we mentioned this to Saxons they said \"if you dont like it move out\". The whole of the property is suffering with severe damp problems, at times you can see water running down the walls, Saxons so called expert property inspector said this was due to us drying some washing in the kitchen!!!!! Moving out if the property in a few days but just waiting for them to refuse to give us back our deposit as the whold place needs to be re-decorated as all the paint & wallpaper is falling off the walls due to the damp issues which they are trying to blame on us. All in all Saxons are the biggest bbunch of cowboy agents I have ever came accross and I would never use them again even if they were the only agents operating in my area.
Was this helpful? Yes
Dec 18,2012
Minithumbdown
By:
Dec 18,2012
3 people found
this helpful
Saxons Rentals is the WORST company I have EVER dealt with. They are terrible people. They are rude and they are thieves! They stole my deposit money and have refused to tell me why they took it. I would not advice anyone to use this company. They are the worst agents I have ever encountered....
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Was this helpful? Yes
Oct 02,2012
Minithumbdown
By:
Oct 02,2012
3 people found
this helpful
Called to arrange viewing - all arranged at 5:30 and took time off work to attend as I don\'t finish until 6. Got there at 5:25 and there was a sign outside the property saying let by - thought that is weird at 5:27 got a call from them to say they cannot make it so re arranged for following day. Next day - called in the morning asking about a different place - was told it was gone even thought on rightmove it said it was only listed an hour ago, called again later on that same day to check if t...
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Jun 15,2012
Minithumbdown
By:
Jun 15,2012
6 people found
this helpful
absolutley terrible experience with this company , found the staff and manager extremely rude and feel they have absolutley no interest in any questions regarding the properties they are letting. it took three weeks of chasing them to reply to whether a landlord would allow a property to be decoracted and then replied the landlord probably doesnt want to be hassled with these irrelevant questions!!! absolutley wouldnt touch this agent with a barge pole!!!...
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Mar 14,2012
Minithumbdown
By:
Mar 14,2012
5 people found
this helpful
When I moved into the property, it was filthy and many things didn't work including the oven, kitchen light and shower. The inventory, which we were charged for, was very outdated and included many things that were no longer in the property, such as the tv, coving on the ceilings and bedroom furniture. When we spoke to saxons about this, we were told it would be investigated but nothing ever happened. Since then, I have been living here for 6 and a half months and have been contacted 4 times abo...
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Was this helpful? Yes
Mar 13,2012
Minithumbup
By:
Mar 13,2012
2 people found
this helpful
I have found them to be lovely. A young girl especially is very friendly, and has sounded genuinely sorry that I haven't managed to find a place of my liking. As soon as something in my price range comes on to the market they let me know....
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Feb 08,2010
Minithumbup
By:
Feb 08,2010
5 people found
this helpful
Just got the keys to my new flat today and it hasn\'t even been cleaned. It\'s really dirty, like urine on toilet seats, the oven and grill looks like it has never been cleaned ever, shower broken and full of mildew and limescale, half of the expensive energy saving halogen lightbulbs not working, crack in wardrobe mirror.... the list goes on! And I\'m expected to move in to it like that! I shouldn\'t have to deep clean somewhere before I move in... and I bet they took deposit money from the pre...
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By: Unhappy Slomina
Feb 28, 2012
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2 years later and have moved out. Saxons have Been the worst estate agent. Took a year to get shower fixed. Didn't let us know about rent increase until we went in ti renew contract, and on having moved out fr over a month they still haven't done our final metre readings! We were told the next tenants have to do it, and they were told how to do their jobs properly! Do Not Recomend....



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Office 1
10 Abingdon Street, Taunton TA8 1PH
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Office 2
21 Boulevard, Weston Super Mare BS23 1NR
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Office 3
106 High Street, Colchester CO1 1TH
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Office 4
28 High Street, Taunton TA6 3BJ
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Office 5
85 High Street, Taunton TA8 1PE
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