• Lee Cook
    Lee Cook
  • Chris Sawyer
    Chris Sawyer
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    Emma
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • James Perry
    James Perry
  • Ashley Butler
    Ashley Butler
  • Bob Beaken
    Bob Beaken
  • Georgia Nailard
    Georgia Nailard
  • James Corcoran
    James Corcoran
  • Laura Kennedy
    Laura Kennedy
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Lynette Webb
    Lynette Webb
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
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    Bob
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
Jul 28,2017
Minithumbup
Chris Sawyer
Harriet Wood
By:
Jul 28,2017
0 people found
this helpful
Sawyer and Co. have been a pleasure to work with, and helped us find an ideal rental property in Brighton. However they did miscalculate the fees we had to pay twice. I would think this is something they would double check more....
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Comment on agent fees
Obviously I would prefer agency fees didn't exist. But they didn't seem unreasonable.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Nick Daley
By:
Jul 28,2017
0 people found
this helpful
After being messed around by a few local Estate Agents I found the perfect flat with Sawyer & Co.! Nick Daley and his team have been fantastic from start to finish with the purchase of our first flat. He has been able to organise several viewings at late notice and also letting us have several looks after our offer was accepted to get ready worksmen to renovate. Sawyer & Co. have generally been quick answering the phone and getting back to me via email....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 26,2017
Minithumbup
Georgia Nailard
Jade Sheffield
By:
Jul 26,2017
0 people found
this helpful
These two ladies are a real credit to your office. They made the renting and selling of out property a smooth transition. They were always extremely courteous, polite and attentive. As we hope to complete this Friday it is with genuine regret that we will no longer require the services of Sawyer and co. From having purchased our property through you in 2012, renting it out and then selling it in 2017 we could not fault your service and professionalism in any way. Thank you all so much, Simo...
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Comment on agent fees
The fees charged are very competitive and worth every penny
Was this helpful? Yes
Jul 20,2017
Minithumbup
Nick Daley
By:
Jul 20,2017
0 people found
this helpful
Great customer service by all the team. Nick kepted in contact with me regulary with updates. Chased up any outstanding queries I was waiting on....
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Was this helpful? Yes
Jul 17,2017
Minithumbup
By:
Jul 17,2017
0 people found
this helpful
Fabulous, friendly and professional service from day one to the competion of my sale. Good advice given, but also listened to what I wanted and ade it happen! Lovely staff and great service. Highly recommended....
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Comment on agent fees
Very reasonable and transparent fees.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Emma Marcantonio
Harriet Wood
By:
Jul 07,2017
0 people found
this helpful
Recent boiler problem sorted within a day-Immediate response, highly competent staff-Overall very positive experience with Sawyer and Co -highly recommended. Many thanks!...
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By:
Jun 29,2017
0 people found
this helpful
I have been very pleased with the service I have received from all staff at Sawyers. They kept me up to date at all times and always replied quickly to any emails. Anything I asked them to do was dealt with immediately. As I was only able to add two staff members above I would also like to add Joe Newman who has also been most helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbup
Harriet Wood
Toby Hill
By:
Jun 28,2017
0 people found
this helpful
Excellent service. This is the first time we have rented a property but all easy, quick and very efficient. Calls and emails responded to quickly....
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Was this helpful? Yes
Jun 27,2017
Minithumbup
By:
Jun 27,2017
0 people found
this helpful
A very friendly crew, on a well run ship,you found me treasure! I love my flat by the sea.xxx...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 24,2017
Minithumbup
Jemma
By:
Jun 24,2017
0 people found
this helpful
Really helpful and supportive .. kind and friendly.. throughout our talks i experienced calm and supportive help.. also was given answers to my questions...
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Was this helpful? Yes
Jun 16,2017
Minithumbup
Toby Hill
Kerry-Anne Holland
By:
Jun 16,2017
0 people found
this helpful
Toby was very helpful and supportive when I was trying to find a new flat with Sawyer and Co. He is very patient and honest person. Just be clear with your flat requirments and budget and you won't be disappointed, as he won't try to waste your time or mislead you by renting the wrong flat. It was such a shame that I didn't find the right flat with Sawyer and Co and It would always be my first choice when I will look again. Kerry-Anne was very sweet to my mother and gave her a lift to her ho...
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Was this helpful? Yes
Jun 13,2017
Minithumbup
By:
Jun 13,2017
0 people found
this helpful
Sawyer & co provided a smooth, collected and thoroughly professional service. It was a pleasure to have Chris, Nick, Georgia and Mia on the team. From the exceptional quality of the brochure and photographs to the frequent updates on the progression of the sale, the experience was of the highest standards. Many thanks....
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Emma Marcantonio
By:
Jun 09,2017
0 people found
this helpful
Very helpfull and kind. Always there to clarify situations and support us. It was a pleasure be assisted by you. Highly recommend. Thanks for everything....
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Comment on agent fees
Fees are acceptable.
Was this helpful? Yes
Jun 09,2017
Minithumbup
By:
Jun 09,2017
0 people found
this helpful
I had the pleasure of dealing with shanaid and Harriet. With the way lawyers carried out the marketing of my property I had a tenant within 3 weeks. They kept me informed every step of the way. I would definitely recommend their services. Mike...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 07,2017
Minithumbup
Kerry-Anne Holland
By:
Jun 07,2017
0 people found
this helpful
Kerry-Anne helped us find a lovely apartment at very short notice and accommodated our particular circumstances (we have a dog and 2 cats to home too....) She worked rapidly for us as we needed to move in asap, after moving back to the UK. When our circumstances rapidly changed and we unfortunately had to pull out of the rental, Kerry-Anne was good enough to refund our holding deposit (which we had paid hours before) even though she was well within her rights to keep it. Very considerate. I j...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
Jade Sheffield
By:
Jun 06,2017
0 people found
this helpful
My experience of Jade is that she is very professional, and also friendly. Unfortunately since moving in 6 months ago there has been a series of problems with the flat, however, I could not fault Jade for her efforts to get things sorted efficiently. She seems knowledgeable and competent, and she has often been proactive in getting quotes etc to send on to the landlord. Her communication is prompt and helpful, and I believe her to be honest. I would recommend Jade as a property manager....
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Comment on agent fees
In line with usual agency fees in Brighton & Hove
Was this helpful? Yes
Jun 06,2017
Minithumbup
Conor Davis
By:
Jun 06,2017
0 people found
this helpful
Conor was positive and helpful throughout our buying process, although he communicated mostly with my partner. There were some complications but we felt that Conor and Sawyer and Co were transparent and prompt in their dealings....
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Comment on agent fees
n/a
Was this helpful? Yes
May 31,2017
Minithumbup
Jade Sheffield
By:
May 31,2017
0 people found
this helpful
Having joined Sawyers at the beginning of our tenancy, Jade has continually been of a great help whenever we have needed it. It has always been a pleasure talking with her and she is always returns our calls and emails in a timely manner....
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Was this helpful? Yes
May 31,2017
Minithumbup
Conor Davis
By:
May 31,2017
0 people found
this helpful
Conor was friendly communicative and prompt on all counts. From our first viewing through to exchange we felt we could trust him and he treated us in a balanced and fair way....
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Comment on agent fees
N/A
Was this helpful? Yes
May 30,2017
Minithumbup
Ashley Butler
By:
May 30,2017
0 people found
this helpful
Ashley was really useful when supporting my purchase. He was always quick to come back if I have any questions and also provided me with frequent updates so I know what was going on....
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Was this helpful? Yes
May 30,2017
Minithumbup
Emma Marcantonio
Toby Hill
By:
May 30,2017
0 people found
this helpful
Great Experience with Sawyer and Co. The staff are very helpful and professional and quick to respond. Would definitely recommend to others....
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Comment on agent fees
good
Was this helpful? Yes
May 29,2017
Minithumbup
By:
May 29,2017
0 people found
this helpful
The staff at Church Street were helpful at all times and dealt with the sale of house efficiently. They were always available for advice and identified properties in their portfolio that met my requirements for purchase....
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Comment on agent fees
As I had joint agents the fees were higher than I would otherwse have paid
Was this helpful? Yes
May 27,2017
Minithumbup
Nick Daley
Georgia Nailard
By:
May 27,2017
0 people found
this helpful
Nick was very straight forward and had none of the hyperbole which is sadly so often part of many estate agent's approach. When asked about procedures and reasons for handling clients in certain ways he was completely clear about his approach and methods for achieving a sale. My sister was charmed he opened the door for her too! Georgia was also charming and made contact very easy......once again without the exaggeration one finds with other agents....
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Comment on agent fees
I think the fees were pretty standard for this level of property, and lower than one of the three agents who valued the property.
Was this helpful? Yes
May 24,2017
Minithumbup
Jade Sheffield
By:
May 24,2017
0 people found
this helpful
Jade Sheffield has been looking after the management of my flat for the last year and half. I am now in the process of selling my property and I have needed her to help with answering queries in relation to the sale. Each time, she has responded on the same day without question. In relation to the management of the property, she is proactive, nothing is too much trouble and she follows up on matters to make sure she gets the best results for her clients. She is absolutely fantastic and my husban...
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Comment on agent fees
reasonable and willing to negiotiate
Was this helpful? Yes
May 22,2017
Minithumbup
Ashley Butler
Georgia Nailard
By:
May 22,2017
0 people found
this helpful
I couldn't recommend Ashley and his team at Sawyer and Co more highly. Excellent communication from start to finish. Despite being implicated in a chain with less than average lawyers & agents they kept positive and proactive throughout....
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Was this helpful? Yes
May 12,2017
Minithumbup
James Perry
By:
May 12,2017
0 people found
this helpful
I have been very, very impressed with the professionalism and eye for detail that the Portslade team have shown. They haven't missed a beat throughout the whole process âร‚โ‚ฌร‚โ€œ and have dealt with some tricky / sensitive situations really well. James Perry is outstanding...
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Comment on agent fees
Fair
Was this helpful? Yes
May 12,2017
Minithumbup
Emma Marcantonio
By:
May 12,2017
0 people found
this helpful
Emma's a likeable approachable individual, 100% capable of dealing with multiple duties in a busy office environment, managing both tenants and trades with ease. Excellent communication, which is why it's extremely likely she'll be catapulted up the ladder quick and progress in her career....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Jade Sheffield
By:
May 09,2017
0 people found
this helpful
Jade Sheffield is a pleasure to deal with, quick to respond, knowledgeable and always friendly. She's a real credit to the Sawyers team....
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Was this helpful? Yes
May 09,2017
Minithumbup
Jade Sheffield
By:
May 09,2017
0 people found
this helpful
Since Jade is my property manager I don't have to worry about any issues with my property. She always there for me to resolve any issues promptly. She is great asset to the company. Can't thank her enough....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Emma Marcantonio
By:
May 08,2017
0 people found
this helpful
Emma has given invaluable help and service to me from the start and is always prompt in her dealings with any issues raised either by the tenants or myself. She is cheerful, friendly, and pleasant to deal with at all times - I trust her implicitly, and have no hesitation in recommending her to potential clients. A lovely girl!...
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Comment on agent fees
Fees are pretty much as expected so certainly not excessive
Was this helpful? Yes

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Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body รขย€ย“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by
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