• Lee Cook
    Lee Cook
  • Chris Sawyer
    Chris Sawyer
  • claim your profile
    Emma
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • James Perry
    James Perry
  • Ashley Butler
    Ashley Butler
  • Bob Beaken
    Bob Beaken
  • Georgia Nailard
    Georgia Nailard
  • James Corcoran
    James Corcoran
  • Laura Kennedy
    Laura Kennedy
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Lynette Webb
    Lynette Webb
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
Our flat renting experience has became much more positive since Jade has joined the Sawyers team in Hove. Being a very helpful and proactive agent she professionaly helped us to resolve multiple issues that arose with time. It is nice to have a deal with Jade....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Renting my first property in central Brighton was made so easy with the assistance of Harriet. She took care of the entire process with complete professionalism ensuring I was kept informed at every step of the way. I would definitely recommend contacting Harriet to anyone wishing to rent a property in Brighton and Hove....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Let me start this review by wishing anyone reading this a happy successful trouble-free New Year. Up to this moment I am very lucky and indeed privileged to be a tenant to Sawyer & Co for almost a year (I am very happy and satisfied with their service that I signed a further year contract). My first contact with Sawyer and Co to rent my flat was through their Brighton Branch (Kemp Town) (wrote a previous review of how wonderful that experience was), now although I am still at the same flat (...
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Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Kerry-Anne was very helpful and responsive when helping us find a property to rent within our catchment area - would definitely look to use Sawyers again......
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Comment on agent fees
good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Jade has been very professional, helpful, and quick to respond to any questions or issues. A very positive letting experience. Many thanks. Rich...
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Comment on agent fees
Not the worst in the world.
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
Sawyer & Co had a great range of properties available in Hove and Brighton and they were extremely helpful and friendly. Having moved into the area for the first time, Sawyer & Co made the whole process a lot easier and less stressful....
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Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
Very helpful lettings agent, always polite and efficient. Sorted out a problem with our washing machine that needed 3 different tradesmen to fit - 2 days before Christmas....
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Was this helpful? Yes
Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
Kept me informed all the way, very simple purchase, good, competent staff who knew the market and had a good grasp of the sales process...
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Comment on agent fees
N/a
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Emma is a credit to Sawyer & Co. she is continually efficient, courteous, professional, sensible and has great personable skills. She attends to matters immediately and often suggests a pragmatic and practical solution to issues....
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Comment on agent fees
Fees are standard industry fees
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Just want to say a very big thankyou to Jade who has been an absolute star!! Nothing too much trouble, very professional very helpful and always on hand when I need her! Thanks Jade...
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Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
Hi all, I'd like to say a big thank you to Emma Marcantonio @ Sawyers (Hove) for her great service. I have a small property in Brighton / Hove which Emma manages for me and it does not matter how small an issue might be - Emma gets it resolved with the minimum of hassles....
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Comment on agent fees
I do not have any comparison to make, but I feel they are fair.
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
During the last few years we have found Chris Sawyer and his team professional, helpful and polite with efficient administration system....
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Comment on agent fees
The fee we have agreed is competitive and fair for the service they provide us.
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
Sawyers have been managing my rented flat for the past 18 months and Emma in particular has handled much of the day to day management. I have found her to be measured, responsive and intelligent in her handling of issues and situations. She has ensured that tenants problems were quickly addressed and received a prompt and appropriate response whilst fully ensuring I was kept appraised but not bogged down in day to day issues below the level at which i needed to be involved. She has also ensur...
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Comment on agent fees
Fees are Good. Appropriate to market value
Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
Joe manages several of our properties. He is outstanding and a pleasure to work with. He is very professional, efficient and quick to respond to our enquiries. He always listens carefully and makes very good suggestions. We have been in the property business for more than 20 years and have had experience with different agents. We are very impressed with Joe, and we strongly recommend him....
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Recently had lots of correspondence due tennant moving out and a few items required immediate attention , this was dealt with very positively and I'm very grateful to all the members of staff that assisted this transition period to getting a new tennant. Very impressed with all the staff that helped out .. many thanks to all Mr Gladding 31 courcells Kemp town...
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Comment on agent fees
Normal fees
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
After a month of negligeable activity from a fixed fee online estate agent I contacted Sawyer and Co. in Portslade. They were very positive and professional and sent me lots of serious viewings, not time wasters and I found a buyer in a short time. They also liaised between myself, landlords, solicitors and the buyer to ensure a smooth and hassle free outcome....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
Very impressed with the professionalism, competency and efficiency of Mr Hill- excellent, quick and smooth service- highly recommended! Many thanks!...
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Mr Hill found me a perfect apartment in Hove on very short notice. He was professional, competent, helpful and charming. My thanks....
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Comment on agent fees
OK
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
Very helpful staff. They did a great job. Harriet Woods has been brilliant too in liaising with the landlord on our behalf...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Excellent service from start to finish, very pleased. They are a friendly and helpful team who are always quick to respond to enquiries. Thanks...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Sawyers and Kerry-Anne do it again! What makes Sawyers different to all the other estate agents are the relationships they create. If you value personal service, excellent and honest advice then Sawyers is for you. They won't compromise their morals for the sake of a quick sale. Kerry-Anne has now helped us with 3 properties, almost becoming our very own estate agent. In this day and age most people are looking for the best deal but it is refreshing to know you can get service like this and stil...
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Comment on agent fees
Great value for money.
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
From initial inquiry to completion, it was a pleasure to deal with Ashley, whose courteous professionalism made our purchase easy. Outstandingly good service and highly recommended!...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
1 people found
this helpful
We recently purchased a property in woodingdean, Brighton. This process was made a great deal easier and smoother by the staff at Sawyer and co, especially Lee Cook who we mainly dealt with. Lee was very approachable and did everything he could to make this go as smoothly as possible. 10/10, very impressed and would highly recommend. Thanks again Lee, for your great work....
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Comment on agent fees
Good.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Very professional, friendly, helpful and efficient. very happy with the Sawyers service. Everything was done very quickly. No problems at all....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
I have found everyone to be very helpful,polite, professional and supportive at all times Conner and James have always responded and Done there best to resiolve any plroblems and bob has always been friendly and helpful Would highly recommend...
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Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I use Sawyers to find tenants for my Brighton property. I typically deal with the very pro-active Kerry-Anne who just 'gets things done!' The whole office are very efficient. I always feel informed if what's going on and am given feedback after viewings. Will definitely use again. (And again)....
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Comment on agent fees
Agent's fees are at market rate making them good value for the quality service provided.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Fab team in Sawyer and Co on Church Road. Very helpful during the purchase of my property in the local area. Helped to push things through, most accommodating and would be sure to use them to sell the property on in the future. Thanks guys!...
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Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Excellent service provided by Nick at Sawyers from valuation to completion. The whole team at Sawyers Hove and Portslade were great, taking time to get to know us and our property when marketing it for us which made all the difference. Many thanks from us!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
We have purchased one property and let two through Sawyer and Co in Hove over the last 6 months and have found their service excellent all round. The phone and emails are always answered quickly and any problem and or queries sorted very efficiently. We have dealt primarily with Harriet, Kerry-Anne and Georgia in the Hove office all of whom have provided an A1 pro-active service. We fully intend to continue working with them into the future and wouldn't hesitate to recommend their services....
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Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
0 people found
this helpful
Jade is always prompt, polite and efficient. I know that I can rely on her to follow up on matters that need attention and I would thoroughly recommend her and her colleagues. She is an asset to Sawyers....
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Was this helpful? Yes

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76 1 90 1 177 1 158 1 30 2

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Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body รขย€ย“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Brighton
113 St Georges Road, Brighton BN2 1EA
(49)
Hove
52 Church Road, Brighton BN3 2FN
(380)
Portslade
10 Station Road, Brighton BN41 1GA
(107)

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