• Lee Cook
    Lee Cook
  • Chris Sawyer
    Chris Sawyer
  • claim your profile
    Emma
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • James Perry
    James Perry
  • Ashley Butler
    Ashley Butler
  • Bob Beaken
    Bob Beaken
  • Georgia Nailard
    Georgia Nailard
  • James Corcoran
    James Corcoran
  • Laura Kennedy
    Laura Kennedy
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Lynette Webb
    Lynette Webb
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
  • claim your profile
    Bob
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
Oct 18,2017
Minithumbup
Conor Davis
James Perry
By: 'Becky'
Oct 18,2017
0 people found
this helpful
Thank you to both of your for your help with securing this property for us. Conor you were great and helpful and understanding of what we wanted when we viewed properties with you. Thank you James for answering all our questions and getting back to us promptly....
read full review
Was this helpful? Yes
By: James Perry
Oct 18, 2017
View all comments (1)
Thank you very much for your review Becky. It was a pleasure to help you move. All the best settling into your new home! Kind regards James, Conor & Bob ...
Oct 12,2017
Minithumbup
Emma Marcantonio
By: 'Stella'
Oct 12,2017
1 people found
this helpful
Emma is very helpful and friendly. I'm very pleased with her professional and efficient service. She responses our inquiries and requests within 1 to 2 working days, it's unexpectedly efficient! Her follow up work is excellent too! I feel comfortable and secured as her to be my property manager!! : )...
read full review
Was this helpful? Yes
Oct 12,2017
Minithumbup
Emma Marcantonio
By: 'Rob'
Oct 12,2017
1 people found
this helpful
Like most people I hate dealing with Estate Agents. 8 years ago though I was lucky enough to stumble upon Sawyer & Co and have been using them ever since. Normally I can't be bothered to post reviews but the service from Sawyer & Co (and in this case Emma Marcantonio) prompt my effort. It is an absolute pleasure to deal with Emma and her genuine interest in our well being as tenants is appreciated. Top marks!...
read full review
Was this helpful? Yes
Oct 10,2017
Minithumbup
Katie Price
By: 'NS'
Oct 10,2017
0 people found
this helpful
I've been extremely happy with the service provided by Katie, who manages several properties on our behalf. Katie is prompt, proactive, and her communication is excellent. I'm confident that Katie will deal with the small issues and escalate appropriately, and keep me up to date with everything....
read full review
Comment on agent fees
The fees are competitive.
Was this helpful? Yes
Oct 08,2017
Minithumbup
By: 'julia'
Oct 08,2017
0 people found
this helpful
I was completely happy and satisfied with the service of all staff when selling my property in the beginning of the year. From start to finish everything was easy, staff was always happy to help and explain and the property was sold very quickly. Thank you very much...
read full review
Comment on agent fees
good
Was this helpful? Yes
Oct 02,2017
Minithumbup
Katie Price
By: 'Sam Fraser'
Oct 02,2017
0 people found
this helpful
Have used Sawyers for both purchasing property and also for managing our rental property in Hove. All the staff are very pleasant to deal with - Katie Price in particular is a total star in handling all issues we have with regard to our rental. She is prompt - efficient and has always been an absolute pleasure to deal with!...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 20,2017
Minithumbup
Joe Newman
By: 'AW'
Sep 20,2017
0 people found
this helpful
I have been very happy with the service that Sawyer and co have supplied. They have responded quickly to any queries and have addressed any problems very efficiently. My only negative has been with incorrect info on the inventory. The wrong gas meter was read and caused quite a lot of delay and confusion when I set up my utilities account. It was sorted out in the end. Otherwise a very good experience....
read full review
Comment on agent fees
Value for money.
Was this helpful? Yes
Sep 13,2017
Minithumbup
Bob Beaken
James Perry
By: 'David'
Sep 13,2017
0 people found
this helpful
Excellent advice and continuous help through the buying process. Always extremely helpful. Both Bob and James were spot on with advice. Thank you...
read full review
Comment on agent fees
n/a as buying
Was this helpful? Yes
Sep 13,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Jennifer Z'
Sep 13,2017
0 people found
this helpful
Everyone at sawyer and co was clearly making an effort to make the renting process as easy as possible. The fees are competitive and communication over the phone was great. Via email I would have liked some more timeframes and it would have been great to have one dedicated agent (we dealt with a couple of different people) but I would definitely recommend sawyer and co over other agencies....
read full review
Comment on agent fees
Ok
Was this helpful? Yes
Sep 09,2017
Minithumbup
Katharine Price
Harriet Wood
By: 'Steve Pearham'
Sep 09,2017
0 people found
this helpful
Thanks to Katharine for her hard work in connection with my flat she is managing and preparing for new tenants. A brilliant customer experience. Katharine has been efficient and pro-active and kept me fully informed. Great job - Thanks I also wanted to thank Harriet for all he work in the past, Again, very efficient and helpful...
read full review
Comment on agent fees
Fees - Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Emma Marcantonio
By: 'Katalin'
Sep 06,2017
1 people found
this helpful
As a tenant I'm very happy to use this agency as never had any problems with them. Was very easy to deal with them on a distance at the beginning, all documents you can sign online which is very helpful for busy person like me. Regarding support in case of any issue in a flat they are amazing. Emma Marcantonio is the person I'm dealing with all the time, she is always responding immediately, very professional, helpful and very lovely person, I'm happy to have her as my agent. Can definitely rec...
read full review
Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'Tony Allen'
Sep 06,2017
0 people found
this helpful
I haven't picked out one team member as every member of the team with whom I had contact over nine months were unfailingly helpful and efficient. Callls were returned promptoly and answered constructively. Messages were passed on between team members when necessary. Thank you for your help and support, all of you...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Sep 02,2017
Minithumbup
Emma Marcantonio
Joe Newman
By: 'Amy & Cliff'
Sep 02,2017
1 people found
this helpful
From start to finish myself and my partner found Sawyers strictly professional, approachable, reliable and affordable. The landlord for our property was also fantastic. In terms of communication, calls were always returned and if a particular member of staff was busy others were more than happy to help. As expected during our tenancy we had a few minor issues but both the agent and the landlord went above and beyond in rectifying these within a suitable time. When our first year came up for...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Aug 31,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Arnaud'
Aug 31,2017
0 people found
this helpful
Thanks to everyone for another smooth transition between tenants. Communication is always excellent and their advice is invaluable, so I will trust them again in the future....
read full review
Was this helpful? Yes
Aug 27,2017
Minithumbup
Katharine Price
Harriet Wood
By: 'John'
Aug 27,2017
0 people found
this helpful
Firstly I would like to comment that my present experience with the staff at the Sawyers & Co letting department is now very positive. They are friendly, polite, helpful and efficient and as I have requested they keep me fully informed on all issues concerning my properties. They genuinely try and do their best for you. This has not always been the case. Sawyers have managed my property, now two, for about 4 1/2 years but unfortunately the service I was getting was deteriorating. I was ...
read full review
Comment on agent fees
Good and competitive
Was this helpful? Yes
Aug 25,2017
Minithumbup
Nick Daley
By: 'JB'
Aug 25,2017
0 people found
this helpful
There from the beginning, answered calls and updated us throughout the minefield of buying and selling from within a chain....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Aug 24,2017
Minithumbup
Emma Marcantonio
By: 'Gill'
Aug 24,2017
1 people found
this helpful
Sawyers have acted as both our letting agent and estate agent and have always been very helpful and courteous. We came across various hurdles with the flat sale but they always assisted and didn't mess us about. Wouldn't hesitate to use them again...
read full review
Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Garry'
Aug 23,2017
0 people found
this helpful
From introduction through to exchange and completion, I have been so impressed by the friendly, professional and competent service I have received. I have been given good advice, i have been kept well informed on all aspects, from viewings through to accepting a top price offer and beyond that to completion. From Chris, through Nick and Ashley to Louis and Georgia, everyone from the Sawyer & Co brand has been brilliant. This is an award winning Estate Agency and it is easy to see why. I coul...
read full review
Comment on agent fees
Hahaha......Good or bad ??? I have to admit their fees are reasonable. They have worked hard for me and they have certainly earned their commission.
Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: 'JW'
Aug 15,2017
0 people found
this helpful
Abysmal block management service. Sero concern for health & safety and totally unresponsive. A serious ceiling leak in my former rented flat lasted for 8 months (may be fixed by now, I had to move because of it), ending up with a gaping filthy 1m hole in the ceiling, but "limited budget" meant they were leaving months between updates. All the while my house was flooding each time it rained since October 2016. They still, bizarrely, responded to this complaint claiming that they &qu...
read full review
Was this helpful? Yes
By: Sawyer & Co.
Aug 23, 2017
View all comments (1)
We recently took over the management of this period building that had over time been neglected, not well maintained and had very little in the way of funds put aside for any work to be carried out. As you know, since you first reported the problem contractors tried several times to mend the leak in your home and carried out repairs to the roof. Each time we understood that the problem had been solved and were unaware that it had returned until we heard from you again. All works that were ...
Aug 08,2017
Minithumbup
Nick Daley
Ashley Butler
By: 'Carol'
Aug 08,2017
0 people found
this helpful
Didn't think I'd ever hear myself say this about estate agents but they were excellent - we actually liked them! Having found the flat we wished to purchase we initially spoke to Nick, after our offer had been accepted we dealt with Ashley. There was no hard sell (which would have sent us running), they were knowledgeable, helpful, friendly, polite and very professional. We'd happily recommend....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Aug 07,2017
Minithumbup
By: 'Lisa'
Aug 07,2017
0 people found
this helpful
We are really pleased with the service provided. The agents have all been very helpful and professional and I would recommend you to anyone wanting to move....
read full review
Comment on agent fees
Fair fees for service provided.
Was this helpful? Yes
Aug 05,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'C Davis, Hove'
Aug 05,2017
0 people found
this helpful
I am so impressed with Sawyers & Co as a company and particularly with Kerry-Anne for her professionalism, efficacy and knowledge of the market. From the offset, her confidence put me at ease. My main concern was in finding the right tenant(s). Not only did she achieve this in the space of 5 days (at a time when the market is inundated with one bedroom flats) but set a monthly rent I was more than happy with. She really knows the market. Harriet picked up the administration side seamlessl...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Jul 31,2017
Minithumbup
James Perry
By: 'Landlord Hove'
Jul 31,2017
0 people found
this helpful
Excellent customer service along with outstanding communication skills . I was extremely impressed with the whole team including staff from the Hove office who took over the management of the property. Bob Beacon deserves a mention along with Harriet Wood...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Jul 28,2017
Minithumbup
Chris Sawyer
Harriet Wood
By: 'SJ'
Jul 28,2017
0 people found
this helpful
Sawyer and Co. have been a pleasure to work with, and helped us find an ideal rental property in Brighton. However they did miscalculate the fees we had to pay twice. I would think this is something they would double check more....
read full review
Comment on agent fees
Obviously I would prefer agency fees didn't exist. But they didn't seem unreasonable.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Nick Daley
By: 'Jobe Cann'
Jul 28,2017
0 people found
this helpful
After being messed around by a few local Estate Agents I found the perfect flat with Sawyer & Co.! Nick Daley and his team have been fantastic from start to finish with the purchase of our first flat. He has been able to organise several viewings at late notice and also letting us have several looks after our offer was accepted to get ready worksmen to renovate. Sawyer & Co. have generally been quick answering the phone and getting back to me via email....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Jul 26,2017
Minithumbup
Georgia Nailard
Jade Sheffield
By: 'Simone in Spain'
Jul 26,2017
0 people found
this helpful
These two ladies are a real credit to your office. They made the renting and selling of out property a smooth transition. They were always extremely courteous, polite and attentive. As we hope to complete this Friday it is with genuine regret that we will no longer require the services of Sawyer and co. From having purchased our property through you in 2012, renting it out and then selling it in 2017 we could not fault your service and professionalism in any way. Thank you all so much, Simo...
read full review
Comment on agent fees
The fees charged are very competitive and worth every penny
Was this helpful? Yes
Jul 20,2017
Minithumbup
Nick Daley
By: 'Arron'
Jul 20,2017
0 people found
this helpful
Great customer service by all the team. Nick kepted in contact with me regulary with updates. Chased up any outstanding queries I was waiting on....
read full review
Was this helpful? Yes
Jul 17,2017
Minithumbup
By: 'James P.'
Jul 17,2017
0 people found
this helpful
Fabulous, friendly and professional service from day one to the competion of my sale. Good advice given, but also listened to what I wanted and ade it happen! Lovely staff and great service. Highly recommended....
read full review
Comment on agent fees
Very reasonable and transparent fees.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Emma Marcantonio
Harriet Wood
By: 'Stelios'
Jul 07,2017
1 people found
this helpful
Recent boiler problem sorted within a day-Immediate response, highly competent staff-Overall very positive experience with Sawyer and Co -highly recommended. Many thanks!...
read full review
Was this helpful? Yes
Jun 29,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Ruth'
Jun 29,2017
0 people found
this helpful
I have been very pleased with the service I have received from all staff at Sawyers. They kept me up to date at all times and always replied quickly to any emails. Anything I asked them to do was dealt with immediately. As I was only able to add two staff members above I would also like to add Joe Newman who has also been most helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA TPOS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
99 1 117 3 198 1 176 1 33 2

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 10:20 AM 10/10/2017 by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body รขย€ย“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by
.

Make an Enquiry