Sawyer & Co
4.8/5, 807 reviews
98% recommended
91% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.Our service is built around winning the trust and ... show more Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 97% £25,000 £4,580,000
Lettings 90% 94% £400 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 1 190 8 224 3 200 1 35 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS TDS The Guild Relocation Agent Network
Latest Properties
Images & Videos

“Good experience so far with letting a home th......”

Share on :
Aug 23,2019
Minithumbup
By: 'Charley Lennard'
Aug 23,2019
0 people found
this helpful
Good experience so far with letting a home through Sawyer & Co - Jake has been friendly and professional to deal with....
read full review
Was this helpful? Yes

“Superb service...”

Share on :
Aug 19,2019
Minithumbup
Aaron
By: 'Sandra Saavedra Alvarez'
Aug 19,2019
0 people found
this helpful
After a bumpy start, Aaron re-stored our faith on them again. Great communicator (always answering and returning my calls and emails) and always keeping us informed at all times. The selling of our property had its ups and downs but these were handled by Aaron ...
read full review
Was this helpful? Yes

“Sale...”

Share on :
Jul 26,2019
Minithumbup
Aaron
By: 'Nathan Reuby'
Jul 26,2019
0 people found
this helpful
We had a lot of competition to sell our property and I opted for Aaron as I had a sense that he would deliver. Within 1 week we had 3 offers and accepted one which we have subsequently just sold. I was impressed with Aaron's communication throughout ...
read full review
Was this helpful? Yes

“Great service and friendly staff throughout t......”

Share on :
Jul 25,2019
Minithumbup
By: 'Keely McDonald'
Jul 25,2019
0 people found
this helpful
Great service and friendly staff throughout the initial letting process. They made it all very easy and explained it well....
read full review
Was this helpful? Yes

“I have been incredibly pleased with the servi......”

Share on :
Jul 21,2019
Minithumbup
By: 'CH Rooney'
Jul 21,2019
0 people found
this helpful
I have been incredibly pleased with the service my partner and I received from Sawyer & Co. Both staff who conducted our viewings were professional and helpful, and could not have done more to make sure all of our questions were answered. They knew what they ...
read full review
Was this helpful? Yes

“Alex Kendall presented the property really ni......”

Share on :
Jul 18,2019
Minithumbup
By: 'Danut Gorgan'
Jul 18,2019
0 people found
this helpful
Alex Kendall presented the property really nice well informed and able to answer my questions really pleased. During the process of buying involved and active on keeping the channels of communication between all the parts involved me the vendor and the solicitors Highly recommended...
read full review
Was this helpful? Yes

“Fantastic service, thoroughly recommend Sawyer & Co...”

Share on :
Jul 16,2019
Minithumbup
Emma
By: 'Kate Hart'
Jul 16,2019
0 people found
this helpful
As a landlord, I had previously rented my property out with another agent which did not work well as they had a centralised maintenance department that was not in the Brighton area. Any repairs or maintenance took time as the agents were not familiar with ...
read full review
Was this helpful? Yes

“Received a very welcoming and professional se......”

Share on :
Jul 15,2019
Minithumbup
By: 'rebecca marney'
Jul 15,2019
1 people found
this helpful
Received a very welcoming and professional service from the Lettings representative Alex based at the Portslade branch. Would highly recommend....
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Jul 15,2019
Minithumbup
Katie
By: 'Lukas Meixner'
Jul 15,2019
0 people found
this helpful
Sawyer & Co has always been caring, quick to respond and very professional. Katie has been an excellent property manager. Thank you!...
read full review
Was this helpful? Yes

“Excellent Staff - Very friendly.Very effici......”

Share on :
Jul 08,2019
Minithumbup
Aaron
By: 'Sam Burton'
Jul 08,2019
0 people found
this helpful
Excellent Staff - Very friendly. Very efficient and easy to talk to. Aaron was a nice and friendly guy throughout our leaving procedure, which was a pretty awkward situation to be in as tenants. I would highly recommend him and Sawyer and Co as a ...
read full review
Was this helpful? Yes

“I have just bought a property being marketed ......”

Share on :
Jul 06,2019
Minithumbup
By: 'Susan Blackman'
Jul 06,2019
1 people found
this helpful
I have just bought a property being marketed by Sawyers & Co Portslade. I mainly dealt with Alex and found him to be very helpful and friendly. He dealt with all the initial negotiations to reach an affordable purchase price for me and then again after ...
read full review
Was this helpful? Yes

“Fantastic service & guidance...”

Share on :
Jun 12,2019
Minithumbup
By: 'Lisa'
Jun 12,2019
0 people found
this helpful
Secured a brilliant Rental property in Hove thanks to the great service and perfect customer focus for both tennant and landlord. Joan was instrumental in securing property for me by her excellent communication skills and true professionalism. The wider team at Sawyer & Co also offer ...
read full review
Comment on agent fees
As expected
Was this helpful? Yes
By: Aaron Fernandes
Aug 10, 2019
View all comments (2)
Hi Sarah We use a company called Rent4Sure (you can visit their website https://rent4sure.co.uk/tenant-referencing#tenant_complete to see what pertinent information they will request). As a rule of thumb, we ask prospective tenants to have no history of CCJs in the past 5 years, no record of missed payments and a reasonable credit score. Feel free to call us on 01273 383830 if you wanted to chat more about it. Best wishes and enjoy the rest of your weekend. Aaron ...

“Service with a smile...”

Share on :
Jun 11,2019
Minithumbup
Aaron
By: 'Simpson'
Jun 11,2019
0 people found
this helpful
Would definitely use Sawyer & co in the future and highly recommend. Super helpful throughout the moving process, adjusting to my needs. Were very patient as a company and Aaron continues to be extremely cooperative. *****...
read full review
Comment on agent fees
n/a as of June 2019.
Was this helpful? Yes

“Super helpful!...”

Share on :
Jun 04,2019
Minithumbup
By: 'Kate'
Jun 04,2019
0 people found
this helpful
During the purchase of our flat we had great experience dealing with Sawyer & Co. We had 4 viewings and John was always accomodating with the time slots convenient for us. All the replies were quite quick and Bob helped a lot with chasing both ours and ...
read full review
Was this helpful? Yes

“Very professional and efficient...”

Share on :
May 28,2019
Minithumbup
Katie
By: 'Paul, Hove'
May 28,2019
0 people found
this helpful
Katie was very professional and excellent at fast and efficient response to all communication and occasional issues. Five star service. Treated us as a tenant with equal courtesy and regard as a landlord so everything ran smoothly and was well looked after and managed....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Excellent!...”

Share on :
May 16,2019
Minithumbup
By: 'Basak'
May 16,2019
0 people found
this helpful
Joe is an excellent communicator. He made a huge effort to help us. He was so patient and understanding. He always replied us in an instant. Thank you for everything....
read full review
Was this helpful? Yes

“Thank you John Great service John dealt with my purchase ......”

Share on :
May 11,2019
Minithumbup
By: 'Hanaa'
May 11,2019
0 people found
this helpful
Thank you John Great service John dealt with my purchase a property in a very fast and effective way will definitely recommend his service. Also my thanks to Bob Beaken...
read full review
Was this helpful? Yes

“Excellent communicator...”

Share on :
Apr 25,2019
Minithumbup
By: 'Brighton Property Search'
Apr 25,2019
0 people found
this helpful
John White showed me several properties during my recent search for a flat in the area. At all times he was professional, courteous, well-informed, and returned my calls and emails in an intelligent and timely manner. John was a pleasure to work with. Highly recommended....
read full review
Was this helpful? Yes

“Amazing support for the new property rented...”

Share on :
Apr 24,2019
Minithumbup
Joe
Alex
By: 'Sunil'
Apr 24,2019
0 people found
this helpful
Really wanted to express my thanks and congratulate Joe and Alex for the timely support and service provided for our newly rented property.Also would recommend Sawyer and Co to my friends as well ....
read full review
Was this helpful? Yes

“Above and Beyond...”

Share on :
Mar 26,2019
Minithumbup
Aaron
By: 'Laurence'
Mar 26,2019
0 people found
this helpful
Working with Aaron has been nothing short of enjoyable, productive and insightful. Aarons honest approach makes us not only comfortable when viewing properties, but also allows us to be honest. We can be straight and say if we do or do not like somewhere without ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service - First Time Buyer...”

Share on :
Mar 19,2019
Minithumbup
Stuart
Aaron
By: 'Wes'
Mar 19,2019
0 people found
this helpful
My first enquiry was with Harry who booked me in a viewing with Stuart. Stuart was very professional and accommodating. Me and my partner viewed the property and instantly fell in love and Stuart went back and got the offer agreed straight away. During the ...
read full review
Comment on agent fees
N/A - Buyer
Was this helpful? Yes

“Timely & professional...”

Share on :
Mar 14,2019
Minithumbup
Stuart
By: 'Nina'
Mar 14,2019
0 people found
this helpful
Really pleased with our experience with sawyers and in particular Aaron & Stuart. We started our search with Stuart who was patient and helpful guiding us to appropriate properties. Then we finished with Aaron who dealt with a tricky re negotiation extremely well towards end of ...
read full review
Was this helpful? Yes

“Fantastic...”

Share on :
Mar 05,2019
Minithumbup
Aaron
By: 'Dana Gale'
Mar 05,2019
0 people found
this helpful
I couldn't be more thankful for Aaron doing an amazing job, bein there to answer my every question and really helped us where needed, such a lovely person and couldn't have asked for a better service, he went out his way to call me and ...
read full review
Comment on agent fees
Fair pricing of fees and explained everything for us
Was this helpful? Yes

“Friendly and approachable...”

Share on :
Feb 23,2019
Minithumbup
Katie
By: 'Melissa'
Feb 23,2019
0 people found
this helpful
Katie has been lovely and so helpful throughout our moving in process. She is very approachable and goes above and beyond to help in any way she can. A real credit to the company!...
read full review
Was this helpful? Yes

“False advertising...”

Share on :
Feb 11,2019
Minithumbdown
By: 'Jess'
Feb 11,2019
0 people found
this helpful
Hi Sawyer and Co, Me & my other half were very keen to view this property: https://www.rightmove.co.uk/property-for-sale/property-69936406.html 2 bed - Ventnor Villas Hove - £375000 We called your Hove branch twice on Friday and were told we would be contacted - ...
read full review
Was this helpful? Yes

“Friendly service...”

Share on :
Feb 06,2019
Minithumbup
By: 'Annie evans'
Feb 06,2019
0 people found
this helpful
From the moment I walked into the office I had a professionally friendly service, always a warm welcome and prompt on all communication....
read full review
Comment on agent fees
Very good and fair
Was this helpful? Yes

“happy tenant...”

Share on :
Feb 01,2019
Minithumbup
Joe
By: 'Anya'
Feb 01,2019
0 people found
this helpful
Thank you for looking after me as a tenant and responding to any of my concerns and queries in a promptly manner! I have no hesitation in recommending your services and I will return to you as a customer if I'm in Brighton again!...
read full review
Comment on agent fees
Okay
Was this helpful? Yes

“Very helpful...”

Share on :
Feb 01,2019
Minithumbup
Aaron
By: 'Downsize'
Feb 01,2019
0 people found
this helpful
Aaron has been been very helpful and has been quick to respond to any queries we had, polite and we never felt rushed....
read full review
Comment on agent fees
N/A buying
Was this helpful? Yes

“Professional, polite & great sales team....”

Share on :
Feb 01,2019
Minithumbup
Aaron
Stuart
By: 'Anne Clarke'
Feb 01,2019
0 people found
this helpful
Sawyers are a brilliant estate agent. They sold my house very quickly when first on the market & although my buyer pulled out, through no fault of Sawyers, they remarketed immediately & in a challenging market got lots of potential buyers to view & secured another offer in ...
read full review
Comment on agent fees
Fair.
Was this helpful? Yes

“Property Sale...”

Share on :
Feb 01,2019
Minithumbup
Stuart
Aaron
By: 'Mr. R Earley'
Feb 01,2019
0 people found
this helpful
After having to get three estate agents value a property for Probate, I decided to go with Sawyer & Co. Each agent came up with the same valuation but it was Sawyer & Co that proved favourable and gave honest advice. They are professional and easy to ...
read full review
Comment on agent fees
The agents fee's were good - at a fair price.
Was this helpful? Yes

Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 5:51 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body – the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

.
As Seen On

Get in touch with

Sawyer & Co