• Staff picture
    Chris Sawyer
  • Staff picture
    Shanade
  • Staff picture
    Dominique
  • Staff picture
    Adam
  • Staff picture
    Kerry-Anne
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    Ashley
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    Bob
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    Emma
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    Eva
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    Harriet
  • Staff picture
    Toby
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    Sarah
  • Staff picture
    Joe
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    Katie
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    Harry
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    Sara
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    Stuart
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association

“False advertising...”

Feb 11,2019
Minithumbdown
By: 'Jess'
Feb 11,2019
0 people found
this helpful
Hi Sawyer and Co, Me & my other half were very keen to view this property: https://www.rightmove.co.uk/property-for-sale/property-69936406.html 2 bed - Ventnor Villas Hove - £375000 We called your Hove branch twice on Friday and were told we would be contacted - ...
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Was this helpful? Yes

“Friendly service...”

Feb 06,2019
Minithumbup
By: 'Annie evans'
Feb 06,2019
0 people found
this helpful
From the moment I walked into the office I had a professionally friendly service, always a warm welcome and prompt on all communication....
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Comment on agent fees
Very good and fair
Was this helpful? Yes

“happy tenant...”

Feb 01,2019
Minithumbup
Joe
By: 'Anya'
Feb 01,2019
0 people found
this helpful
Thank you for looking after me as a tenant and responding to any of my concerns and queries in a promptly manner! I have no hesitation in recommending your services and I will return to you as a customer if I'm in Brighton again!...
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Comment on agent fees
Okay
Was this helpful? Yes

“Very helpful...”

Feb 01,2019
Minithumbup
Aaron
By: 'Downsize'
Feb 01,2019
0 people found
this helpful
Aaron has been been very helpful and has been quick to respond to any queries we had, polite and we never felt rushed....
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Comment on agent fees
N/A buying
Was this helpful? Yes

“Professional, polite & great sales team....”

Feb 01,2019
Minithumbup
Aaron
Stuart
By: 'Anne Clarke'
Feb 01,2019
0 people found
this helpful
Sawyers are a brilliant estate agent. They sold my house very quickly when first on the market & although my buyer pulled out, through no fault of Sawyers, they remarketed immediately & in a challenging market got lots of potential buyers to view & secured another offer in ...
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Comment on agent fees
Fair.
Was this helpful? Yes

“Property Sale...”

Feb 01,2019
Minithumbup
Stuart
Aaron
By: 'Mr. R Earley'
Feb 01,2019
0 people found
this helpful
After having to get three estate agents value a property for Probate, I decided to go with Sawyer & Co. Each agent came up with the same valuation but it was Sawyer & Co that proved favourable and gave honest advice. They are professional and easy to ...
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Comment on agent fees
The agents fee's were good - at a fair price.
Was this helpful? Yes

“Great service...”

Jan 31,2019
Minithumbup
Aaron
Stuart
By: 'Jacqui'
Jan 31,2019
0 people found
this helpful
Really happy with the preparation put into our initial meeting. Good recommendations for other local services which we used. Thereafter, the team kept us well informed on visits plus feedback. Very happy the team secured a better offer than initially proposed....
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Comment on agent fees
Very flexible and competitive. Happy with the arrangement
Was this helpful? Yes

“Absolute commitment from Sawyer & Co...”

Jan 30,2019
Minithumbup
Stuart
By: 'Daniel S.'
Jan 30,2019
0 people found
this helpful
My sale and purchase was plagued with pretty much everything that can go wrong, but Sawyers were fantastic and really helped to drive the transaction through the nearly nine months of pain. I have to praise Bob Beaken for his absolute commitment to not only ...
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Comment on agent fees
No issue with the fees, particularly given the work involved.
Was this helpful? Yes

“very friendly and helpful. Made all the difference is taking the property....”

Jan 21,2019
Minithumbup
Stuart
By: 'Purdy Lee'
Jan 21,2019
0 people found
this helpful
very friendly and helpful. Made all the difference is taking the property. When being accepted Stu kept us up to date and ensured we were fully aware of everything going on....
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Comment on agent fees
Fee's were good.
Was this helpful? Yes

“Excellent Sale experience...”

Jan 21,2019
Minithumbup
By: 'CSH'
Jan 21,2019
1 people found
this helpful
Alex showed us around a property that needed some tlc to entice an offer for rental but fortunately Alex was kind enough to recommend another appropriate property that would suit our needs and he also managed to squeeze in an immediate showing which secured a ...
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Was this helpful? Yes

“Prompt and Helpful...”

Jan 07,2019
Minithumbup
Katie
By: 'Richard'
Jan 07,2019
0 people found
this helpful
On the very few occasions we have had small issues with our flat, Katie has been very quick and very helpful and we were very happy with everything. We feel very well looked after and would (and have!) highly recommend others to rent through S&...
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Was this helpful? Yes

“Superstar!...”

Dec 20,2018
Minithumbdown
Emma
By: 'Leah'
Dec 20,2018
0 people found
this helpful
Emma has been nothing but a delight to deal with. A tricky situation with but she did it professionally, promptly and with complete transparency. I could not recommend Emma enough and without her help, the end of tenancy would not have gone so smoothly. No ...
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Was this helpful? Yes

“Great team...”

Dec 13,2018
Minithumbup
Joe
Bob
By: 'Richard'
Dec 13,2018
0 people found
this helpful
I rented my property through Sawyers since 2011 and have just sold through them. The process was made tricky as I live in Australia. The whole team has been outstanding and patient in the process in particular Joe Newman with the lettings property management, Bob Beaken ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent and helpful service...”

Dec 11,2018
Minithumbup
Katie
By: 'Sandeep'
Dec 11,2018
0 people found
this helpful
Katie has been an absolute gem. She is very kind and efficient. She helped me sort out the problem in my room and answered all my questions. The process was very smooth and she deserves gratitude for her excellent service....
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Was this helpful? Yes

“Excellent advice and support...”

Dec 09,2018
Minithumbup
Ashley
By: 'M Hunt'
Dec 09,2018
0 people found
this helpful
Ashley Butler and the team at Sawyer & Co gave us excellent advice which resulted in a smooth sale. Always pleasant, friendly and supportive....
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Was this helpful? Yes

“Efficient service...”

Dec 07,2018
Minithumbup
By: 'Chris'
Dec 07,2018
0 people found
this helpful
Joe handled our rental quickly and efficiently, an absolute pleasure to deal with. All questions were answered quickly and we were always kept up to date....
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Comment on agent fees
The fees were competitive and fair for the service received.
Was this helpful? Yes

“I would not choose this agency again...”

Dec 01,2018
Minithumbdown
By: 'Anon'
Dec 01,2018
0 people found
this helpful
While living in the flat the agency is being helpful, however at the end of the tenancy they are over charging for everything. I would not recommend....
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Was this helpful? Yes

“False sale lisitng...”

Nov 25,2018
Minithumbdown
By: 'M P'
Nov 25,2018
0 people found
this helpful
My husband viewed the property advertised by these agents https://www.rightmove.co.uk/property-for-sale/property-76676144.html and we have to say that everything in the advert is a lie. The pictures MIGHT have been true 12 years ago but are nothing like a real thing. ...
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Was this helpful? Yes
By: Jenny Owen
Nov 27, 2018
View all comments (1)
Thank you for your feedback. This particular property is tenanted at the moment and we always give our tenants a good amount of notice as to when viewing appointments will take place. We ask them to make sure that the property is clean and tidy for potentials buyers, however unfortunately in this instance the tenant didn't do this and the flat was not looking its best that day. Although we understand you didn't visit the property yourself, we can only apologize for your disappointment, but do as ...

“Efficient letting of flat...”

Nov 22,2018
Minithumbup
Stuart
By: 'Andrew L'
Nov 22,2018
0 people found
this helpful
We purchased our Panorama flat through Sawyers who were the sole agents for the new conversion. Since then we have used their find and vet service when we needed new tenants and this time they have surpassed themselves. Our exiting tenants gave notice and on ...
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Comment on agent fees
This agents fees for finding new tenants and running suitability checks are in line with what we would expect.
Was this helpful? Yes

“We arrange two viewing for rental properties and was greeted by Alex he was very professional from the beginning, such a polite young man....”

Nov 21,2018
Minithumbup
By: 'Sharon Punter'
Nov 21,2018
0 people found
this helpful
He even followed up the next day to see what we had decided. Definitely an asset to your company Sharon Punter...
read full review
Comment on agent fees
Unfortunately we couldn’t raise the deposit
Was this helpful? Yes

“53 Southdown rental...”

Nov 20,2018
Minithumbup
Stuart
By: 'Steven Mead'
Nov 20,2018
0 people found
this helpful
Stuart Aeron and Joan have shown fantastic communication during the letting process and have kept me informed at each stage. Their advice has been useful and genuinely welcomed and so it re-affirms that you are our Agent now and in the future. Thanks guys Steven ...
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Was this helpful? Yes

“Great Agency...”

Nov 19,2018
Minithumbup
Emma
By: 'Blane'
Nov 19,2018
0 people found
this helpful
Sawyer & Co helped find somewhere for my family at a difficult time. Since moving in Emma has managed our problems superbly and put up with everything erything thrown her way professionally and effectively. It's much appreciated Thank you...
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Comment on agent fees
Good
Was this helpful? Yes

“Dream Come True!...”

Nov 19,2018
Minithumbup
Stuart
By: 'Dina'
Nov 19,2018
0 people found
this helpful
Stuart helped have my letting dream come true! I had been waiting for this flat to become available for a long time and as soon as it had I called for a viewing, Stuart was prompt, polite and so helpful! I'd highly recommend him to ...
read full review
Comment on agent fees
Yes
Was this helpful? Yes

“Diligent, efficient and just a star all round...”

Nov 08,2018
Minithumbup
Katie
By: 'Lucy'
Nov 08,2018
0 people found
this helpful
Katie is just what you need in a property manager: she's organised, efficient, quick to respond to emails and dogged- she'll keep pursuing an issue on her own intiative on your behalf. She's brilliant and I am so grateful for all her hard work....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Katie was always friendly and helpful...”

Nov 06,2018
Minithumbup
Katie
By: 'Simon D'
Nov 06,2018
0 people found
this helpful
Excellent service by the entire team, special mention to Katie who was always very quick with responses and handling requests....
read full review
Comment on agent fees
Fair and reasonable.
Was this helpful? Yes

“Outstanding Service from Joe - 10/10 rating!!...”

Oct 26,2018
Minithumbup
By: 'Suzy'
Oct 26,2018
0 people found
this helpful
Joe has been an absolute pleasure to deal with from start to finish in the rental of my property. I have been in contact with many agents in the past but I have been super impressed with Joe's service. He has been extremely polite, professional ...
read full review
Comment on agent fees
Reasonable and fair fees.
Was this helpful? Yes

“Someone whom tries!!...”

Oct 05,2018
Minithumbup
Katie
By: 'Rookie'
Oct 05,2018
0 people found
this helpful
Katie, tries and deals with all aspects in a professional manner. I personally don't think there are any weak links in the Sawyer Set up...
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Comment on agent fees
Fair
Was this helpful? Yes

“Professional service...”

Oct 04,2018
Minithumbup
Eva
By: 'Landlady in Hove'
Oct 04,2018
0 people found
this helpful
Eva was a pleasure to deal with and organised a hassle free and speedy deposit return to my tenant and monies to me. I would, and have, recommended Sawyer's to friends renting their properties....
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Was this helpful? Yes

“Efficient and accommodating...”

Oct 01,2018
Minithumbup
Eva
By: 'Susan'
Oct 01,2018
0 people found
this helpful
I was an international student when I first rented the flat, and I was out of the country at the time of viewing. I did most of the discussion remotely and surprisingly everything was very straightforward and clearly explained. Issues were swiftly dealt with. The ...
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Was this helpful? Yes

“An excellent experience...”

Oct 01,2018
Minithumbup
Chris Sawyer
By: 'Sabrine and Andrew'
Oct 01,2018
0 people found
this helpful
Working with Chris Sawyer & co was a total pleasure - from the first viewing to completion they were genuine, knowledgeable, and did everything possible to keep our complicated 11 month property purchase moving forward. I looking forward to working with them again....
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Was this helpful? Yes

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
140 1 177 8 222 3 193 1 34 4

Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): £200.00 inc VAT per applicant, Guarantor fee: £30.00 inc VAT

TDS registration fee: £50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, £0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: £54.00 For studios and one beds, £72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10/10/2017, 10:20 AM by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body – the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Sawyer & Co

Individual Branch Awards

Brighton, BN41

Brighton, BN3

Brighton, BN2


Brighton
113 St George's Road, Brighton BN2 1EA
(62)
Hove
52 Church Road, Brighton BN3 2FN
(583)
Portslade
10 Station Road, Brighton BN41 1GA
(137)


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