• Lee Cook
    Lee Cook
  • Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • James Perry
    James Perry
  • Ashley Butler
    Ashley Butler
  • Bob Beaken
    Bob Beaken
  • Georgia Nailard
    Georgia Nailard
  • James Corcoran
    James Corcoran
  • Laura Kennedy
    Laura Kennedy
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Lynette Webb
    Lynette Webb
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Excellent service from start to finish, very pleased. They are a friendly and helpful team who are always quick to respond to enquiries. Thanks...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Sawyers and Kerry-Anne do it again! What makes Sawyers different to all the other estate agents are the relationships they create. If you value personal service, excellent and honest advice then Sawyers is for you. They won't compromise their morals for the sake of a quick sale. Kerry-Anne has now helped us with 3 properties, almost becoming our very own estate agent. In this day and age most people are looking for the best deal but it is refreshing to know you can get service like this and stil...
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Comment on agent fees
Great value for money.
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
From initial inquiry to completion, it was a pleasure to deal with Ashley, whose courteous professionalism made our purchase easy. Outstandingly good service and highly recommended!...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
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We recently purchased a property in woodingdean, Brighton. This process was made a great deal easier and smoother by the staff at Sawyer and co, especially Lee Cook who we mainly dealt with. Lee was very approachable and did everything he could to make this go as smoothly as possible. 10/10, very impressed and would highly recommend. Thanks again Lee, for your great work....
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Comment on agent fees
Good.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Very professional, friendly, helpful and efficient. very happy with the Sawyers service. Everything was done very quickly. No problems at all....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
I have found everyone to be very helpful,polite, professional and supportive at all times Conner and James have always responded and Done there best to resiolve any plroblems and bob has always been friendly and helpful Would highly recommend...
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Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I use Sawyers to find tenants for my Brighton property. I typically deal with the very pro-active Kerry-Anne who just 'gets things done!' The whole office are very efficient. I always feel informed if what's going on and am given feedback after viewings. Will definitely use again. (And again)....
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Comment on agent fees
Agent's fees are at market rate making them good value for the quality service provided.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Fab team in Sawyer and Co on Church Road. Very helpful during the purchase of my property in the local area. Helped to push things through, most accommodating and would be sure to use them to sell the property on in the future. Thanks guys!...
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Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Excellent service provided by Nick at Sawyers from valuation to completion. The whole team at Sawyers Hove and Portslade were great, taking time to get to know us and our property when marketing it for us which made all the difference. Many thanks from us!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
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We have purchased one property and let two through Sawyer and Co in Hove over the last 6 months and have found their service excellent all round. The phone and emails are always answered quickly and any problem and or queries sorted very efficiently. We have dealt primarily with Harriet, Kerry-Anne and Georgia in the Hove office all of whom have provided an A1 pro-active service. We fully intend to continue working with them into the future and wouldn't hesitate to recommend their services....
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Nov 21,2016
Minithumbdown
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Nov 21,2016
0 people found
this helpful
Jade is always prompt, polite and efficient. I know that I can rely on her to follow up on matters that need attention and I would thoroughly recommend her and her colleagues. She is an asset to Sawyers....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
The whole team were very helpful and upfront and honest at all times which is hard to find in an estate agent. I'd like to say a big thank you to you all for making this a relatively smooth process for me as a first time buyer!...
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Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
A professional service provided by the Portslade team. They have made my first house purchase run very smoothly, and always followed up on my queries promptly and with a pleasant attitude....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Jade has been wonderful throughout the duration of my tenancy particularly during the end of the tenancy. She provided a bridge between myself and my landlord and was always quick to respond, supportive and helpful....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Bob was timely in responding to all of our inquiries and always available when we wanted to have access the the flat we were buying. When he did not have answers to our questions to hand, he quickly got the information we needed from the vendor....
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Comment on agent fees
NA - We were buying, not selling
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Dealing with Conor in terms of viewings was an absolute pleasure, bright, positive and enthusiastic, he is a credit to the Portslade team! Once an offer was made, we dealt with Bob who had to deal with a number of negotiations between ourselves and the buyer, all if which was dealt with very promptly, and with patience, of which quite a lot was needed! Well done team!...
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Comment on agent fees
Standard.
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
I found Bob to be personable, knowledgeable and professional. He always had information to hand, never tired of me calling and responded to my requests. Had a unique ability to empathise with any of my anxiety without being condescending. Managed the progress of the transaction and changed my perception of how much value estate agents really offer James was my initial contact, I found him to be enthusiastic and honest in his appraisal of my flat, He was keen to promote the strength of his team a...
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Comment on agent fees
Good value for money
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
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We received an excellent customer service from Harriyet . She was very professional and efficient , always helpful and polite. She made our experience with the company a very happy one. I would recommend her highly to others....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
First time buyer purchasing a property Sawyer and Co. Conor was excellent showing us around numerous properties and, when we found the property we wanted, he was a fantastic help during the offer, acceptance and exchange process. Would highly recommend!...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
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Over a period of many years as both a landlord and a rental tenant, I can say quite honestly that Sawyers has been the best agent I have ever dealt with for their professionalism and their understanding of my needs as a private tenant. A year ago I was in the unenviable task of moving from Scotland to England and had been trying to find a suitable rental property in Hove with no luck. I had literally gone to all agents in the Hove area and it wasn't until I walked through Sawyer's doors that I...
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Comment on agent fees
Good and expected fees.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Sawyers excel in their service. Staff are polite , efficient, friendly, smart , punctual and I would have no hesitation in recommending them....
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Comment on agent fees
Fees about average for service.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Harriet was prompt and efficient. She responded swiftly to all my emails, offered good advice and made the transition from one tenant to the next very easy....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
I recently used the services of Sawyer & Co in Hove for the first time to let one of my properties. I have to say that I found them to be the best letting agent I have ever dealt with. From the initial meeting with the owner Chris, through the viewing process with Toby (who was very helpful and informative) through to the completion with Harriet whose attention to detail is masterful. Sawyers did everything right and they made the whole process very easy for me. I highly recommend them!...
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Comment on agent fees
Reasonable market fees.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Very open and frank i the conversatio, support available all the times requested, by mail, telephone or person. I am ery satisfied...
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Comment on agent fees
No specific comment, all good
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Both James in Kemptown and Harriet from the Hove branch provided fantastic service, keeping me informed and providing advice. I would definitely recommend....
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Comment on agent fees
The fees were average for the area and I liked the fact your fees were lower for the tenant - one of the reasons I chose you.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
As we were selling 4 flats our dealings were with all of the guys working at Sawyers Portslade. They were all very professional, helpful, and knowledgeable. We would definitely use them again when selling or buying another property....
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Comment on agent fees
Very good
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
I would like to thank James and Conor for their friendly, helpful and efficient service from the beginning to end of the process of selling my flat in Portslade. James made an excellent valuation and, with some negotiation, the flat was sold within 3 days of going on to the market. The administrative side of the process was managed painlessly by Conor. Sawyers were always responsive to calls and quieries and Conor or James would get back to me with any questions or concerns. It was a smooth and...
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Comment on agent fees
Average/Expected
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
They provided excellent contact right from the start with useful advice and regular updates. A new tenant was found extremely quickly....
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Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Sawyer & Co provided excellent service throughout my sale. Lee helped resolve several problems and the sale might not have completed without his help. I'd thoroughly recommend them!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
I would recommend Sawyer & Co due to their professional and conscientious service. The process of letting our house was made straight forward thanks to the guidance from Chris Sawyer, Kerry-Anne Holland and their respective teams. Great marketing of the house, viewings arranged at times convenient to family life and guidance on how to proceed when a tenant was found made letting for the first time uncomplicated. Thank you....
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Comment on agent fees
The agents fees were in line with other agencies in the area.
Was this helpful? Yes

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69 1 80 1 176 1 157 1 30 2

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Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body รขย€ย“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Brighton
113 St Georges Road, Brighton BN2 1EA
(48)
Hove
52 Church Road, Brighton BN3 2FN
(363)
Portslade
10 Station Road, Brighton BN41 1GA
(106)

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