Sawyer & Co
4.8/5, 848 reviews
98% recommended
92% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.Our service is built around winning the trust and ... show more Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
SawyerandCo Sales and lettings

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £25,000 £4,580,000
Lettings 91% 94% £400 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
145 1 208 8 234 3 208 1 36 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS TDS The Guild Relocation Agent Network
Images & Videos

“Excellent local estate agent with great marke......”

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Apr 17,2020
Minithumbup
Bob
By: 'James Lindsey-Halls'
Apr 17,2020
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Excellent local estate agent with great marketing skills, clear commination and updates. On selling my home recently I was provided superb updates from Bob Beaken who progressed the sale through to completion and this happened in the lockdown which was excellent service, well done!...
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“Smart, well organised staff who work efficiently...”

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Mar 12,2020
Minithumbup
By: 'Benjamin Holliday'
Mar 12,2020
0 people found
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Really helpful despite one property falling through due to circumstances out of their control. Responsive, organised, friendly and thorough. I went from starting my search with them to securing a property within 10 days....
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“Great service from Alex and Aaron from start ......”

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Mar 10,2020
Minithumbup
Aaron
By: 'Elizabeth D'Arcy'
Mar 10,2020
1 people found
this helpful
Great service from Alex and Aaron from start of valuation to end sale. They were always friendly but professional too. We felt we were in safe hands and that they were confident our sale would go through....
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“Alex has been very helpful in our latest task......”

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Mar 09,2020
Minithumbup
By: 'Ursula'
Mar 09,2020
1 people found
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Alex has been very helpful in our latest task of finding new tenants, kept in the loop of progression and helped it all run smoothly, thanks Alex....
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“Good to deal with...”

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Mar 04,2020
Minithumbup
By: 'Hannah Woodruff'
Mar 04,2020
0 people found
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I bought through Sawyer and Co and they dealt with the sale very well indeed and it all went through smoothly with no hiccups....
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“Initial process of house hunting/placing offer very positive. Staff ......”

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Mar 03,2020
Minithumbup
By: 'M'
Mar 03,2020
0 people found
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Initial process of house hunting/placing offer very positive. Staff were quick to respond and communicative. Process of house purchase wasn't as positive - I felt at times I was being misled in order to keep me from withdrawing from the purchase. Given this was ...
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“I've tried out numerous agents in the past in......”

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Feb 21,2020
Minithumbup
By: 'Samuel Northwood'
Feb 21,2020
0 people found
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I've tried out numerous agents in the past in the Brighton and Hove area, and these guys have been amazing to deal with. Nothing is too much trouble, they even helped measure a cupboard after we viewed a flat to make sure we had enough ...
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“Thank you Portslade branch...”

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Feb 21,2020
Minithumbup
By: 'Amanda O'Brien'
Feb 21,2020
0 people found
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Aaron and Alex at Portslade branch made my purchase extremely easy and stress free. They kept me informed at all times, even calling me back with answers after office hours Thank you...
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“A very hands on and attentive agent. Always a......”

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Jan 27,2020
Minithumbup
By: 'Mark Squire'
Jan 27,2020
1 people found
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A very hands on and attentive agent. Always available for any query I had and kept me updated throughout the entire process. Many thanks...
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“Fantastic Service, Easy moving experience. Es......”

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Jan 24,2020
Minithumbup
By: 'Elle W'
Jan 24,2020
0 people found
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Fantastic Service, Easy moving experience. Esme at Sawyer & Co has worked so hard to make my move easy, and pleasant; I'm ever grateful! Esme by far the most communicative, seamless, and pleasant lettings negotiator I've ever come across. A genuine thank you her for for ...
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“This was my second time selling with Sawyer a......”

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Jan 10,2020
Minithumbup
Chris Sawyer
By: 'Helene Huggett'
Jan 10,2020
0 people found
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This was my second time selling with Sawyer and Co and the service was outstanding. The staff were extremely polite and helpful and I would definitely recommend them. Please Thank everyone....
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“My experience with Sawyer & Co was really jus......”

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Jan 07,2020
Minithumbup
By: 'Richard Speaight'
Jan 07,2020
0 people found
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My experience with Sawyer & Co was really just with one person. Esme met me at a property I was viewing. I found her to be professional, well informed and with an empathetic nature. She made the stressful venture of finding a home a great deal ...
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“Esme of Sawyer & Co...”

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Jan 07,2020
Minithumbup
By: 'Sam Smith'
Jan 07,2020
0 people found
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Esme from the start was friendly, professional and interested in what I was looking for. Communication was fantastic, she even looked at other properties I may have been interested in, which resulted in the ideal home. Thanks a lot for your help! Sam...
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“Excellent Sales Service...”

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Dec 18,2019
Minithumbup
Bob
By: 'Philip Siegler'
Dec 18,2019
0 people found
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Sawyer & Co provided a first class service selling our property. From the outset they were in regular contact, always returned our calls, offered sensible advice along the way when needed and generally kept the whole sale process on track. It was a pleasure dealing with ...
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“We have been dealing with Alex for a couple o......”

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Dec 11,2019
Minithumbup
By: 'sotiris kapnias'
Dec 11,2019
1 people found
this helpful
We have been dealing with Alex for a couple of weeks now and he has been extremely helpful, easy to communicate and always on it everytime we have queries. Thank you!...
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“Emma is an Agent with a nice and professional......”

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Dec 03,2019
Minithumbup
Emma
By: 'Franek Okrzes'
Dec 03,2019
0 people found
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Emma is an Agent with a nice and professionall aproach to tennants, for last 4 years she support me at every stage of my tennamcy. I highly recommend her service....
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“Great service throughout my experience with S......”

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Nov 19,2019
Minithumbup
By: 'Liam Hall'
Nov 19,2019
0 people found
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Great service throughout my experience with Sawyer and Co - extremely helpful and thorough when negotiating with my landlord. Esme was especially pleasant to deal with. Will use again and recommend....
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“Alex and Jake have been most helpful, efficie......”

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Nov 19,2019
Minithumbup
By: 'Alicia Kim-Robertson'
Nov 19,2019
1 people found
this helpful
Alex and Jake have been most helpful, efficient and professional! A great help for our property search as first time buyers....
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“Great team. Great service...”

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Nov 15,2019
Minithumbup
Aaron
Alex
By: 'Jerry Le Sueur'
Nov 15,2019
2 people found
this helpful
Such a professional and supportive team. Aaron and Alex have provided terrific support and advice at all stages of the sale. Any queries or issues have been dealt with speedily and diligently ensuring the sale process has been smooth and we have been kept fully ...
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“From initial valuation to completion I have b......”

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Nov 15,2019
Minithumbup
Aaron
Alex
By: 'James Le Sueur'
Nov 15,2019
1 people found
this helpful
From initial valuation to completion I have been delighted with communication and advice I have received from Sawyers and would strongly recommend them!!...
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“He was extremely attentive and polite, helped......”

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Nov 15,2019
Minithumbup
By: 'Ana paula de matos'
Nov 15,2019
0 people found
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He was extremely attentive and polite, helped us with any questions about the house and the rental process. Excellent service...
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“When my partner & I were trying to find a pla......”

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Nov 14,2019
Minithumbup
Ellie
By: 'Holli Orford'
Nov 14,2019
0 people found
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When my partner & I were trying to find a place to rent in the local area, we came to Ellie for help at Sawyer & Co. Her professionalism and positive attitude towards her clients are second to none. She was always polite and went above and ...
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“Thanks for your proffesionalism Alex and unde......”

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Nov 14,2019
Minithumbup
By: 'Symon'
Nov 14,2019
1 people found
this helpful
Thanks for your proffesionalism Alex and understanding our needs/requests throughout the process. It's been a pleasure. I wouldn't hesitate in using Sawyers again. Many thanks....
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“Sawyer & Co handled the purchase of my flat...”

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Nov 13,2019
Minithumbup
Ellie
Ashley
By: 'Rebecca Hibbert'
Nov 13,2019
0 people found
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Sawyer & Co handled the sale on my recent flat purchase. From my very first viewing, all questions were answered and communication was excellent. This made the whole experience as stress free as possible. If I decide to sell in the future, I’d have no ...
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“I was always worried about renting out my fam......”

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Nov 12,2019
Minithumbup
Emma
By: 'Emily B'
Nov 12,2019
0 people found
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I was always worried about renting out my family home after the stories you hear but after having Sawyer & Co as my agent I have realised that as long as you choose a well established and transparent company then you will be treated well. Emma ...
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“Best agency in Brighton & Hove...”

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Nov 12,2019
Minithumbup
Emma
By: 'Happy Landlord'
Nov 12,2019
0 people found
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I have been working with Sawyer’s for 3 years now and I cannot recommend them enough. My point of contact is Emma and she always goes the extra mile. Thank you Sawyer’s....
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“Kerry-Anne has been amazing throughout the ti......”

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Nov 08,2019
Minithumbup
Kerry-Anne
By: 'Dan'
Nov 08,2019
0 people found
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Kerry-Anne has been amazing throughout the time we've used Saywer's as our letting agent. The tenants have always been great but any problem we've had has been dealt with quickly and efficiently. Kerry-Anne always goes over and above to help. I can't recommend Kerry-Anne and ...
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Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 5:51 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body – the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

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