• Lee Cook
    Lee Cook
  • Chris Sawyer
    Chris Sawyer
  • claim your profile
    Emma
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • James Perry
    James Perry
  • Ashley Butler
    Ashley Butler
  • Bob Beaken
    Bob Beaken
  • Georgia Nailard
    Georgia Nailard
  • James Corcoran
    James Corcoran
  • Laura Kennedy
    Laura Kennedy
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Lynette Webb
    Lynette Webb
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
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    Bob
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
Apr 26,2017
Minithumbup
Jade Sheffield
By:
Apr 26,2017
0 people found
this helpful
Jade has been our agent for nearly two years and she has been consistently brilliant. Whatever issue we've had with the flat she has always been understanding and been quick to sort it. Definitely the best experience of a letting agent I've had in my nine years in Brighton....
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Comment on agent fees
One of the cheapest fees I've heard of and no renewal fee.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Nick Daley
By:
Apr 25,2017
0 people found
this helpful
I've been in negotiations selling my 1 bed with Nick. I'm really pleased with the outcome so far. I've found Nick to be approachable, knowledgeable, friendly, but most of all the advice he has given me has been spot on and I've felt with my best and personal interests at heart. It's my first time selling and I couldn't have asked for a better agent to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jade Sheffield
Adam Farrell
By:
Apr 25,2017
0 people found
this helpful
Jade Sheffield has been my main point of contact concerning the letting of my property in Brighton. She has consistently proved extremely efficient in communicating any issues that may arise in respect of the property; dealing with repairs etc as necessary and then relaying the outcome back to both us and the tenants accordingly. She thinks on her feet and manages any situation with fantastic attitude - she makes the whole rental experience a lot more straightforward and stress free. Fantasti...
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Comment on agent fees
Fees are average property type.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Bob
James
By:
Apr 24,2017
0 people found
this helpful
Sawyer have been professional and efficient. They have always kept us informed of new developments in the sales process. They are polite and easy to chat to. Knowledgeable, helpful and would definitely recommend as an agent....
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Comment on agent fees
Yes good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Bob Beaken
Conor Davis
By:
Apr 21,2017
0 people found
this helpful
Bob has handled my sale really well, keeping me informed all the way along. Connor was great at getting me around new properties that came on the market....
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Was this helpful? Yes
Apr 19,2017
Minithumbup
Jade Sheffield
By:
Apr 19,2017
0 people found
this helpful
Jade has been fantastic since she took over looking after our property for us. Nothing is ever too much trouble and she has always answered any queries we have had....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Jade Sheffield
By:
Apr 18,2017
0 people found
this helpful
Jade has been exceptional during the nine months we were tenants in the flat. She was polite, efficient and friendly at all times. We had a couple of repeat issues with the boiler and each time she sorted an immediate solution. I felt lucky to have Jade as a contact person as she was reliable and speedy. Thank you for all your hard work Jade! Sawyer & Co are lucky to have you!...
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Was this helpful? Yes
Apr 15,2017
Minithumbdown
By:
Apr 15,2017
0 people found
this helpful
THEY NEVER INFORMED US ABOUT THE REQUIREMENTS FOR THE REFERENCE PROCESS, so we applied for a property, they took our holding deposit saying my husband's income was not taken into consideration for referencing process. How we were supposed to know that if they did't explain this before we paid the holding deposit, even when my husband explained his occupation from the beginning of the process. We have been trying to contact them in writting to get the holding deposit back but they haven't anythin...
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Comment on agent fees
HIGH AGENT'S FEES
Was this helpful? Yes
By: Joe Newman
Apr 18, 2017
View all comments (1)
Dear Nathalia, Having spoken with Toby who took your initial holding fee, he has confirmed that he asked what your annual income was, which you provided as £**,*** working front of house at the ****** ***. We are sorry that you feel you were not property informed, we cannot however be held responsible for not questioning your income and how as an employee you might be paid. When referencing applicants on their income it is standard for gratuities not to be included in your guaranteed ...
Apr 14,2017
Minithumbup
Jade Sheffield
By:
Apr 14,2017
0 people found
this helpful
Jade has done an excellent job of managing our flat over the past year. There was a problem with damp in the flat which turned out to be due to a number of different causes. Jade persuaded the freeholder to commission and pay for a thorough review so that we knew exactly what needed to be done. She then managed the rectification work, getting quotes, checking the work and chasing other suppliers for the bits that weren't our responsibility. This really is full service management, which is great ...
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Comment on agent fees
I feel that the fees we pay are good value.
Was this helpful? Yes
Apr 10,2017
Minithumbup
Jade Sheffield
By:
Apr 10,2017
0 people found
this helpful
Jade has been extremely efficient whilst dealing with the letting of our property. She always replies promptly to any e-mails / returns calls. If there is a problem she always contacts us to inform us and offers help, suggestions & solutions, whilst keeping both ourselves & the tenants notified of whats happening. She is always friendly & helpful while still being professional in her work....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Jade Sheffield
By:
Apr 06,2017
0 people found
this helpful
I chose Sawyer and co to manage my property whilst it is being let. I was very happy with the service I received from James Perry and now Jade is managing my property. The service I am receiving from Jade is exceptional. She is very efficient at dealing with any queries the tenants have and e-mails me regularly. When the tenants have had issues she checks with me as to what I would like to do but offers solutions too. She has obtained quotes from tradesmen for any work that has needed doing and...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Jade Sheffield
By:
Apr 06,2017
0 people found
this helpful
Jade has been extremely helpful. She is very approachable and has dealt with our concerns swiftly and professionally. Having dealt with agents before we feel that the service provided by Jade has been excellent and we look forward to continuing to use Sawyer and Co as we feel that Jade represents the company very positively....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Harriet Wood
Kerry-Anne Holland
By:
Mar 31,2017
0 people found
this helpful
I dealt with both Harriet & Kerry-Anne at Sawyer & Co both based in the Hove office and I must say they were extremely patient and showed great communication levels while we sorted out the financials and paperwork. I can't praise them both enough and would highly recommend them both and think they are a credit to Sawyer & Co....
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Comment on agent fees
Good and definitely worth it.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Kerry-Anne Holland
By:
Mar 28,2017
0 people found
this helpful
The whole process of finding a new place was made so much nicer by the brilliant Kerry-Anne. She answered all our question and made us feel she was working for us rather than the landlord. The rest of the people we had contact with in the office are also great! Thanks team...
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Comment on agent fees
Market standard
Was this helpful? Yes
Mar 23,2017
Minithumbup
Joe Newman
By:
Mar 23,2017
0 people found
this helpful
Sawyer and Co have been nothing but helpful and accommodating throughout the whole process. My property manager Joe is brilliant and I can't thank him enough for all of his help. Highly recommend!...
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Comment on agent fees
Fee's are quite high but same with every letting agents
Was this helpful? Yes
Mar 22,2017
Minithumbup
Jade Sheffield
By:
Mar 22,2017
0 people found
this helpful
If I had been asked to review Sawyers before Jade organised our maintenance I would have given them a terrible review. However, since I have been dealing with Jade, I have had no complaints and received a much better, more efficient service. She was also incredibly helpful and accommodating with us for an early move out. I do a similar job and I know it can be very unrewarding, so thank you and we both appreciate all your help with Cromwell Road!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 22,2017
Minithumbup
Laura Kennedy
By:
Mar 22,2017
0 people found
this helpful
Laura was friendly and helpful from start to finish during the whole buying process. As first time buyers, her approachable attitude and willingness to answer our queries quickly was much appreciated. We would certainly recommend going through Sawyer & Co to prospective buyers and using Laura as your agent....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Laura Kennedy
James Corcoran
By:
Mar 20,2017
0 people found
this helpful
Laura and James were extremely friendly and very helpful from the first viewing. They made the process easy and stress free. They were understanding and accepting of any questions we had and I have no worries about contacting them if needs be....
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Was this helpful? Yes
Mar 17,2017
Minithumbup
Emma Marcantonio
By:
Mar 17,2017
0 people found
this helpful
I called Emma with a problem I had with my kitchen sink, she was so lovely and said she would call my landlord and a plummer immediately. Emma then called me back less than half an hour later telling me the plummer was coming to fix the issue straight away, which I was very happy with. The plummer himself was also so lovely and very professional. Overall, I'm impressed with Sawyer & Co, as they have offered me nothing but politeness, genuine help, and an amazing service....
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Georgia Nailard
Ashley Butler
By:
Mar 08,2017
0 people found
this helpful
Excellent service. very efficient in responding to calls and following up of queries. Extremely friendly, honest and professional service. will recommend...
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Was this helpful? Yes
Mar 04,2017
Minithumbup
Jade Sheffield
By:
Mar 04,2017
0 people found
this helpful
In all my years of being a Landlord never have I received such exceptional professional service!! Always prompt phone and email reply with hands on approach to any problems occurring. Jade Sheffield of Sawyers is truly a credit to this company and wish that everyone shared the same enthusiasm and caring approach!! Thank you so much for all your help and patience to resolve the ongoing complicated communal boiler issue!! Γ°ΕΈΛœΖ’...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By:
Mar 03,2017
0 people found
this helpful
My experience with Sawyer & Co was seamless. From the initial meeting with Chris, to dealing with Kerry-Ann & Toby and finally Harriet tying up all the finishing elements. At all points of the process I felt confident in the professionalism of Kerry-Ann and she really gave a me a personalised service which I really liked. I cannot recommend their letting service enough. I am extremely happy and always refer them to people who are looking for a lettings department....
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Comment on agent fees
The fees reflect the service, I was happy with the fee and the service was excellent.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Kerry-Anne Holland
By:
Mar 01,2017
0 people found
this helpful
Having recently been in the process of looking for a rental property, I had the good fortune of being dealt with by Kerry-Anne at Sawyer & Co. She helped me with every detail expertly and efficiently and I would have no hesitation in recommending Sawyer & Co to anybody else. As well as the personal touch, the fees were very fair and straightforward, as well as honest and upfront - a detail sadly lacking with other agents in the area....
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Comment on agent fees
Agents fees were good and fair (see previous comments).
Was this helpful? Yes
Feb 27,2017
Minithumbup
Ashley Butler
Nick Daley
By:
Feb 27,2017
0 people found
this helpful
Sawyer & Co did a good job selling our house although it took longer than we expected and we did not acheive the sale price suggested. The brochure they produced contained excellent photographs and presented the property well. I needed to make a lot of calls to get progress updates in the later stages of the deal and I think Ashley could have been more proactive in keeping us informed. Overall I am very satisfied with the service provided by Sawyer & Co....
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Comment on agent fees
We negotiated a fixed fee which was reasonable
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
I recently commissioned Sawyer & Co to sell my house and found them to be everything you could hope for in an Estate Agent and more. At the risk of sounding too OTT I'd like to say why... My situation was complicated by the fact that I'm often overseas with work and now live at the other end of the country (Northumberland) while the house for sale was situated in Portslade. I'd fully expected the sale process to be a complete nightmare as a result but couldn't have been more wrong. Bob Bea...
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Comment on agent fees
Good! (See Review section)
Was this helpful? Yes
Feb 22,2017
Minithumbup
Harriet Wood
Kerry-Anne Holland
By:
Feb 22,2017
0 people found
this helpful
It has been a smooth and easy transaction working with the lettings team at Hove and Kemptown. In comparison to another letting agent I have used in Brighton, Sawyer have made my life so much easier when looking for new tenants and they go out of their way to inform you of why is going on. Thanks...
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Comment on agent fees
I received a reduced finders fee for benign. A loyal landlord
Was this helpful? Yes
Feb 20,2017
Minithumbup
Conor Davis
By:
Feb 20,2017
0 people found
this helpful
Conor provided efficient and timely communication with regard to the property. He demonstrated a professional and understanding approach when dealing with any requests....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 17,2017
Minithumbup
Ashley Butler
By:
Feb 17,2017
0 people found
this helpful
Ashley was very helpful through out the whole process of selling our flat. We would recommend Ashley at Sawyer &Co. For a smooth, insightful and professional transaction....
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Comment on agent fees
Very good and the service was equally as good.
Was this helpful? Yes
Feb 13,2017
Minithumbup
Ashley Butler
By:
Feb 13,2017
0 people found
this helpful
Sawyer and Co marketed and sold my property in a very professional and courteous manner. Ashley kept me up to date with feedback from viewings and negotiated the selling price with regular phone calls progressing the sale. I recommend both Sawyer and Co and Ashley to all looking at buying or selling property in the Hove and Brighton area....
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Comment on agent fees
I believe the fees to be reasonable and comparable with other agents in the area.
Was this helpful? Yes
Feb 11,2017
Minithumbup
Ashley Butler
By:
Feb 11,2017
1 people found
this helpful
Ashley was very professional and easy to work with. I was purchasing property from overseas so especially important to have an agent who is accessible and responsive. I would recommend Ashley and Sawyer and Co to any purchasers in the Brighton and Hove area....
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Was this helpful? Yes

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Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Brighton
113 St Georges Road, Brighton BN2 1EA
(51)
Hove
52 Church Road, Brighton BN3 2FN
(415)
Portslade
10 Station Road, Brighton BN41 1GA
(110)

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