• Staff picture
    Chris Sawyer
  • Staff picture
    Shanade
  • Staff picture
    Dominique
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    Adam
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    Kerry-Anne
  • Staff picture
    Ashley
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    Bob
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    Emma
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    Eva
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    Harriet
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    Toby
  • Staff picture
    Sarah
  • Staff picture
    Joe
  • Staff picture
    Katie
  • Staff picture
    Harry
  • Staff picture
    Sara
  • Staff picture
    Stuart
  • Staff picture
    Alex
  • Staff picture
    Carron
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association

“Excellent advice and support...”

Dec 09,2018
Minithumbup
Ashley
By: 'M Hunt'
Dec 09,2018
0 people found
this helpful
Ashley Butler and the team at Sawyer & Co gave us excellent advice which resulted in a smooth sale. Always pleasant, friendly and supportive....
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Was this helpful? Yes

“Efficient service...”

Dec 07,2018
Minithumbup
By: 'Chris'
Dec 07,2018
0 people found
this helpful
Joe handled our rental quickly and efficiently, an absolute pleasure to deal with. All questions were answered quickly and we were always kept up to date....
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Comment on agent fees
The fees were competitive and fair for the service received.
Was this helpful? Yes

“False sale lisitng...”

Nov 25,2018
Minithumbdown
By: 'M P'
Nov 25,2018
0 people found
this helpful
My husband viewed the property advertised by these agents https://www.rightmove.co.uk/property-for-sale/property-76676144.html and we have to say that everything in the advert is a lie. The pictures MIGHT have been true 12 years ago but are nothing like a real thing. ...
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Was this helpful? Yes
By: Jenny Owen
Nov 27, 2018
View all comments (1)
Thank you for your feedback. This particular property is tenanted at the moment and we always give our tenants a good amount of notice as to when viewing appointments will take place. We ask them to make sure that the property is clean and tidy for potentials buyers, however unfortunately in this instance the tenant didn't do this and the flat was not looking its best that day. Although we understand you didn't visit the property yourself, we can only apologize for your disappointment, but do as ...

“Efficient letting of flat...”

Nov 22,2018
Minithumbup
Stuart
By: 'Andrew L'
Nov 22,2018
0 people found
this helpful
We purchased our Panorama flat through Sawyers who were the sole agents for the new conversion. Since then we have used their find and vet service when we needed new tenants and this time they have surpassed themselves. Our exiting tenants gave notice and on ...
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Comment on agent fees
This agents fees for finding new tenants and running suitability checks are in line with what we would expect.
Was this helpful? Yes

“We arrange two viewing for rental properties and was greeted by Alex he was very professional from the beginning, such a polite young man....”

Nov 21,2018
Minithumbup
By: 'Sharon Punter'
Nov 21,2018
0 people found
this helpful
He even followed up the next day to see what we had decided. Definitely an asset to your company Sharon Punter...
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Comment on agent fees
Unfortunately we couldn’t raise the deposit
Was this helpful? Yes

“53 Southdown rental...”

Nov 20,2018
Minithumbup
Stuart
By: 'Steven Mead'
Nov 20,2018
0 people found
this helpful
Stuart Aeron and Joan have shown fantastic communication during the letting process and have kept me informed at each stage. Their advice has been useful and genuinely welcomed and so it re-affirms that you are our Agent now and in the future. Thanks guys Steven ...
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Was this helpful? Yes

“Great Agency...”

Nov 19,2018
Minithumbup
Emma
By: 'Blane'
Nov 19,2018
0 people found
this helpful
Sawyer & Co helped find somewhere for my family at a difficult time. Since moving in Emma has managed our problems superbly and put up with everything erything thrown her way professionally and effectively. It's much appreciated Thank you...
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Comment on agent fees
Good
Was this helpful? Yes

“Dream Come True!...”

Nov 19,2018
Minithumbup
Stuart
By: 'Dina'
Nov 19,2018
0 people found
this helpful
Stuart helped have my letting dream come true! I had been waiting for this flat to become available for a long time and as soon as it had I called for a viewing, Stuart was prompt, polite and so helpful! I'd highly recommend him ...
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Comment on agent fees
Yes
Was this helpful? Yes

“Diligent, efficient and just a star all round...”

Nov 08,2018
Minithumbup
Katie
By: 'Lucy'
Nov 08,2018
0 people found
this helpful
Katie is just what you need in a property manager: she's organised, efficient, quick to respond to emails and dogged- she'll keep pursuing an issue on her own intiative on your behalf. She's brilliant and I am so grateful for all her ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Katie was always friendly and helpful...”

Nov 06,2018
Minithumbup
Katie
By: 'Simon D'
Nov 06,2018
0 people found
this helpful
Excellent service by the entire team, special mention to Katie who was always very quick with responses and handling requests....
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Comment on agent fees
Fair and reasonable.
Was this helpful? Yes

“Outstanding Service from Joe - 10/10 rating!!...”

Oct 26,2018
Minithumbup
By: 'Suzy'
Oct 26,2018
0 people found
this helpful
Joe has been an absolute pleasure to deal with from start to finish in the rental of my property. I have been in contact with many agents in the past but I have been super impressed with Joe's service. He has been extremely polite, ...
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Comment on agent fees
Reasonable and fair fees.
Was this helpful? Yes

“Someone whom tries!!...”

Oct 05,2018
Minithumbup
Katie
By: 'Rookie'
Oct 05,2018
0 people found
this helpful
Katie, tries and deals with all aspects in a professional manner. I personally don't think there are any weak links in the Sawyer Set up...
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Comment on agent fees
Fair
Was this helpful? Yes

“Professional service...”

Oct 04,2018
Minithumbup
Eva
By: 'Landlady in Hove'
Oct 04,2018
0 people found
this helpful
Eva was a pleasure to deal with and organised a hassle free and speedy deposit return to my tenant and monies to me. I would, and have, recommended Sawyer's to friends renting their properties....
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Was this helpful? Yes

“Efficient and accommodating...”

Oct 01,2018
Minithumbup
Eva
By: 'Susan'
Oct 01,2018
0 people found
this helpful
I was an international student when I first rented the flat, and I was out of the country at the time of viewing. I did most of the discussion remotely and surprisingly everything was very straightforward and clearly explained. Issues were swiftly dealt with. The ...
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“An excellent experience...”

Oct 01,2018
Minithumbup
Chris Sawyer
By: 'Sabrine and Andrew'
Oct 01,2018
0 people found
this helpful
Working with Chris Sawyer & co was a total pleasure - from the first viewing to completion they were genuine, knowledgeable, and did everything possible to keep our complicated 11 month property purchase moving forward. I looking forward to working with them again....
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“Very helpful...”

Sep 28,2018
Minithumbup
Eva
By: 'RD'
Sep 28,2018
0 people found
this helpful
Eva spent time walking me through my options for sorting out a challenging tenant situation and then very promptly delivered on the agreed resolution....
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Was this helpful? Yes

“Great communication and assistance...”

Sep 27,2018
Minithumbup
Kerry-Anne
By: 'A Friend'
Sep 27,2018
0 people found
this helpful
Very helpful and communicative staff. They went the extra mile to make my chosen property happen. Recommended if you have a particular type of property in mind....
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Comment on agent fees
Fees are less than some other agents.
Was this helpful? Yes
Sep 24,2018
Minithumbup
Stuart
By: 'Swenja'
Sep 24,2018
0 people found
this helpful
So far our experience with Sawyer & Co has been great. Viewing appointment was arranged for the same day of my call and we have been accepted the next day. The process of checking references and credit check was very quick as well, so all ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Katie was always attentive and efficient and dealt with both the initial letting and the final settlement with the utmost professionalism....”

Sep 07,2018
Minithumbup
Katie
By: 'Richard Gardner'
Sep 07,2018
0 people found
this helpful
Katie was always attentive and efficient and dealt with both the initial letting of the property and the final settlement with the utmost professionalism....
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Comment on agent fees
The fees were fair for the amount of work carried out.
Was this helpful? Yes

“Great Service!...”

Sep 05,2018
Minithumbup
Kerry-Anne
Emma
By: 'Ashley Culverhouse'
Sep 05,2018
0 people found
this helpful
Having first spoken to Kerry-Anne, she was initially great to deal with to understand my current situation and get me a viewing on the property even though a potential offer was on the table. After viewing and my offer being accepted, dealing with Emma has ...
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Comment on agent fees
Good
Was this helpful? Yes

“Surpassed expectations...”

Sep 04,2018
Minithumbup
Katie
Chris Sawyer
By: 'Marianne'
Sep 04,2018
0 people found
this helpful
Katie and Chris were absolutely excellent. Honest, personable, helpful and efficient. Exactly what I wasn't expecting! Thankyou for your excellent service....
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Comment on agent fees
Reasonable for the amount of work they put in.
Was this helpful? Yes

“great service...”

Aug 31,2018
Minithumbup
Ashley
By: 'David'
Aug 31,2018
0 people found
this helpful
Very easy purchase. Ashley was professional and courteous and the follow up service from the team was efficient and detailed. Additional visit requests to measure up pre-completion were given with no problem and Karen assisted greatly with this. thanks David...
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Comment on agent fees
purchaser
Was this helpful? Yes

“Peace of mind...”

Aug 28,2018
Minithumbup
Joe
By: 'Mary Mac'
Aug 28,2018
0 people found
this helpful
I purchased a property through Sawyer & Co in 2012 and have been using their property management services since then. I have been delighted with the service I have received throughout this period. I've been greatly impressed with the way Joe has dealt with any ...
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Comment on agent fees
Agent fees on point
Was this helpful? Yes

“Fantastic !...”

Aug 27,2018
Minithumbup
Katie
By: 'Lydia'
Aug 27,2018
0 people found
this helpful
I am a young French girl who was looking to settle on Hove. I was pleasantly surprised by the speed and professionalism of this agency! Despite my calamitous English, Annie and Katie were able to find exactly what I was looking for, a little piece ...
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Comment on agent fees
Katie was always listening and always brought me a solution to my (many) questions ... Thank you so much !
Was this helpful? Yes

“Quality Service...”

Aug 24,2018
Minithumbup
Eva
Toby
By: 'Terry H.'
Aug 24,2018
0 people found
this helpful
I recently let one of my properties via Sawyers in Hove, and, as ever, the whole process was smooth and painless. Sawyers found me some good tenants, referenced them, made all the arrangements and checked them in on the day with the minimum of fuss ...
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Comment on agent fees
Fair market rate for a top quality service.
Was this helpful? Yes

“emma marcantonio...”

Aug 17,2018
Minithumbup
Emma
By: 'callum smith'
Aug 17,2018
0 people found
this helpful
Emma was fantastic throughout the whole process and I would recommend her service and professional skill to anyone looking into buying a property....
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Was this helpful? Yes

“Smooth Sale...”

Aug 15,2018
Minithumbup
Harry
By: 'Tim L'
Aug 15,2018
0 people found
this helpful
Harry and his team made the sale of my flat in Hove as smooth as could be possible. Their friendly and approachable ethos was refreshing and they were very pro-active when they needed to be. I would definitely recommend them as an estate agency....
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Comment on agent fees
As expected.
Was this helpful? Yes

“Excellent on all counts...”

Aug 14,2018
Minithumbup
Katie
By: 'Bill Jones & Janet Emery-Jones'
Aug 14,2018
0 people found
this helpful
We found Katie to be very efficient and with great attention to detail. She was always available to answer any questions leading up to the tenancy agreement, and very proactive since the agreement has been in place....
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Comment on agent fees
Satisfactory on all counts
Was this helpful? Yes

“We would highly recommend using Saywer and Co to anyone looking at selling their property....”

Aug 13,2018
Minithumbup
Chris Sawyer
By: 'Patrick & Jo'
Aug 13,2018
0 people found
this helpful
We looked at 3 different Estate Agents and were delighted to have chosen Sawyer and Co. Chris is an outstanding and professional operator that facilitated a very tricky sale of our property. We cannot thank him enough for his diligence and commitment throughout the whole sale ...
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Was this helpful? Yes

“Fantastic service from start to finish...”

Aug 08,2018
Minithumbup
Bob
Stuart
By: 'Jamie D'
Aug 08,2018
0 people found
this helpful
Sawyer and Co have been fantastic in managing the sale of our property from the start right through to exchange of contracts. Bob was brilliant in his communication and desire to help us sell our property and he has kept us informed throughout, he went ...
read full review
Comment on agent fees
Hard to say as we were so impressed with Connor when he came to value he property we didn't get any other quotes.
Was this helpful? Yes
By: Bob Beaken
Aug 08, 2018
View all comments (1)
Hi Jamie, Thank you very much for the fantastic review. Both Stu and I really appreciate it. Kind Regards Bob ...

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
139 1 172 6 217 3 192 1 34 3

Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): £200.00 inc VAT per applicant, Guarantor fee: £30.00 inc VAT

TDS registration fee: £50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, £0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: £54.00 For studios and one beds, £72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10/10/2017, 10:20 AM by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body – the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Sawyer & Co

Individual Branch Awards

Brighton, BN41

Brighton, BN3

Brighton, BN2


Brighton
113 St George's Road, Brighton BN2 1EA
(62)
Hove
52 Church Road, Brighton BN3 2FN
(575)
Portslade
10 Station Road, Brighton BN41 1GA
(130)


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