• Chris Sawyer
    Chris Sawyer
  • Shanade Mc Clelland
    Shanade Mc Clelland
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • James Perry
    James Perry
  • Ashley Butler
    Ashley Butler
  • Bob Beaken
    Bob Beaken
  • Georgia Nailard
    Georgia Nailard
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jemma Sawyer
    Jemma Sawyer
  • Katie Price
    Katie Price
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association
Nov 21,2017
Minithumbup
Katie Price
By: 'LM'
Nov 21,2017
0 people found
this helpful
Katie has been extremely helpful during the process of moving properties. She always replied to emails and eased any concerns I had. Thanks Katie...
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Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'Jose'
Nov 21,2017
0 people found
this helpful
Excellent service and really pleased with the whole experience, Bob was great from start to finish. Would definitely use again...
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Katie Price
By: 'Steve'
Nov 17,2017
0 people found
this helpful
Kate has become my new property manager within the recent months after a switch-over and has been nothing less than highly responsive,concise and sympathetic to any changes and pending issues that I required. I would highly recommend and plan to stick with until the end of my contract....
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Kerry-Anne Holland
By: 'Hugo D.'
Nov 17,2017
0 people found
this helpful
It seems odd to give Sawyer a top-of-the class rating for a transaction that did not actually go ahead. The reason for this was my health, which took a turn for the worse between viewing and contract-signature, so I decided to go back to London to be closer to family. Kerry-Anne could not have been more helpful, informative, easy-going and charming at the viewing. The flat was exceptional, I thought - a lovely place to live. Later, I had to request an adjustment to the start-date of the new t...
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Comment on agent fees
About par for the course
Was this helpful? Yes
Nov 13,2017
Minithumbup
Katie Price
By: 'David Kaye'
Nov 13,2017
0 people found
this helpful
I recently changed tenants in a flat, and found Katie most helpful and efficient, keeping me informed all the way. As with most changeovers, there were a number of items in the flat that needed sorting out before the new tenants moved in and these were dealt with very quickly. I would extend my thanks to the other members of Sawyers, who I always find most helpful...
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Comment on agent fees
Fair and competitive
Was this helpful? Yes
Nov 12,2017
Minithumbup
Shanade Mc Clelland
Jemma Sawyer
By: 'Kate Robertson'
Nov 12,2017
0 people found
this helpful
Shanade has been incredibly helpful and attentive over the past few months. It is quite clear that her knowledge and experience in the Brighton housing market are second to none and that we were lucky to receive a very special service. Genuinely a fantastic and helpful team to deal with, especially for first time buyers like ourselves. I'd feel safe in the hands of Shanade and Jemma moving forward with any future sales/purchases....
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Was this helpful? Yes
Nov 12,2017
Minithumbup
Shanade Mc Clelland
Jemma Sawyer
By: 'James Drohan'
Nov 12,2017
0 people found
this helpful
As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house. I wouldn't hesitate in recommending their services and we would certainly use them again if we choose to buy or sell. Many thanks!...
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Was this helpful? Yes
Nov 10,2017
Minithumbup
By: 'Mr & Mrs S'
Nov 10,2017
0 people found
this helpful
We were very happy with the services provided by the Kemp Town team in the letting process. Shanade and Jemma were very efficient and always friendly and helpful. A big thumb up from us...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 10,2017
Minithumbup
Bob Beaken
By: 'Sam'
Nov 10,2017
0 people found
this helpful
Given that I'm undergoing treatment for cancer they have been exceptional in dealing with my partner and taking the stress away I've nothing but positivity for them all at Sawyer and a big thanks to Bob...
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Comment on agent fees
Good value for money
Was this helpful? Yes
Nov 10,2017
Minithumbup
Bob Beaken
James Perry
By: 'Jack And Harriet'
Nov 10,2017
0 people found
this helpful
Bought first time and it was such a smooth process and always kept up to date. Exchanged in under a month and half! thanks guys!...
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Was this helpful? Yes
Nov 07,2017
Minithumbup
Jemma Sawyer
Shanade Mc Clelland
By: 'Ken'
Nov 07,2017
0 people found
this helpful
We were kept up to date as to viewers and prospective buyers. Also advised in a professional manner as to the asking price in the present climate. Lemma and Emma always contacted us in a plesent and professional manner...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
Jemma Sawyer
By: 'Stephen'
Nov 07,2017
0 people found
this helpful
We were very impressed with the friendly professional attention at all times and would definitely use them in the future. Thank you...
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Comment on agent fees
Seemed fair
Was this helpful? Yes
Nov 06,2017
Minithumbup
Jemma Sawyer
By: 'D Anderson'
Nov 06,2017
0 people found
this helpful
Jemma and the team at Sawyers were a pleasure to work with. All requests were responded with a positive, accommodating manner and any questions where handled with utmost professionalism....
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Comment on agent fees
I was a buyer.
Was this helpful? Yes
Nov 02,2017
Minithumbup
Bob Beaken
By: 'JDavies'
Nov 02,2017
0 people found
this helpful
Bob has generally been very helpful and quick to respond to all our queries. There are a couple of times I hoped he might get back to us a bit sooner, but otherwise he's been really accommodating, especially arranging access for tradespeople throughout the sale etc. He seemed balanced when handling the negotiations. He seemed friendly and knowledgeable about the property....
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Comment on agent fees
I am not aware of the fee structure.
Was this helpful? Yes
Oct 25,2017
Minithumbup
Nick Daley
By: 'Francesca Rigby'
Oct 25,2017
0 people found
this helpful
Nick and his team have been fantastic. From day 1 he has offered sound advice, has always kept in touch by phone and email and has ensured that the sell of my property went through. I sincerely believe he wants the best for his clients not just another salesman. I have no hesitation in recommending Nick and the whole team at Sawyer & Co....
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Comment on agent fees
Was happy to pay the amount for the service I received. I think it was highly competitive.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Conor Davis
James Perry
By: 'Becky'
Oct 18,2017
0 people found
this helpful
Thank you to both of your for your help with securing this property for us. Conor you were great and helpful and understanding of what we wanted when we viewed properties with you. Thank you James for answering all our questions and getting back to us promptly....
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Was this helpful? Yes
By: James Perry
Oct 18, 2017
View all comments (1)
Thank you very much for your review Becky. It was a pleasure to help you move. All the best settling into your new home! Kind regards James, Conor & Bob ...
Oct 12,2017
Minithumbup
Emma Marcantonio
By: 'Stella'
Oct 12,2017
1 people found
this helpful
Emma is very helpful and friendly. I'm very pleased with her professional and efficient service. She responses our inquiries and requests within 1 to 2 working days, it's unexpectedly efficient! Her follow up work is excellent too! I feel comfortable and secured as her to be my property manager!! : )...
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Was this helpful? Yes
Oct 12,2017
Minithumbup
Emma Marcantonio
By: 'Rob'
Oct 12,2017
1 people found
this helpful
Like most people I hate dealing with Estate Agents. 8 years ago though I was lucky enough to stumble upon Sawyer & Co and have been using them ever since. Normally I can't be bothered to post reviews but the service from Sawyer & Co (and in this case Emma Marcantonio) prompt my effort. It is an absolute pleasure to deal with Emma and her genuine interest in our well being as tenants is appreciated. Top marks!...
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Was this helpful? Yes
Oct 10,2017
Minithumbup
By: 'NS'
Oct 10,2017
0 people found
this helpful
I've been extremely happy with the service provided by Katie, who manages several properties on our behalf. Katie is prompt, proactive, and her communication is excellent. I'm confident that Katie will deal with the small issues and escalate appropriately, and keep me up to date with everything....
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Comment on agent fees
The fees are competitive.
Was this helpful? Yes
Oct 08,2017
Minithumbup
By: 'julia'
Oct 08,2017
0 people found
this helpful
I was completely happy and satisfied with the service of all staff when selling my property in the beginning of the year. From start to finish everything was easy, staff was always happy to help and explain and the property was sold very quickly. Thank you very much...
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Comment on agent fees
good
Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'Sam Fraser'
Oct 02,2017
0 people found
this helpful
Have used Sawyers for both purchasing property and also for managing our rental property in Hove. All the staff are very pleasant to deal with - Katie Price in particular is a total star in handling all issues we have with regard to our rental. She is prompt - efficient and has always been an absolute pleasure to deal with!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 20,2017
Minithumbup
Joe Newman
By: 'AW'
Sep 20,2017
0 people found
this helpful
I have been very happy with the service that Sawyer and co have supplied. They have responded quickly to any queries and have addressed any problems very efficiently. My only negative has been with incorrect info on the inventory. The wrong gas meter was read and caused quite a lot of delay and confusion when I set up my utilities account. It was sorted out in the end. Otherwise a very good experience....
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Comment on agent fees
Value for money.
Was this helpful? Yes
Sep 13,2017
Minithumbup
Bob Beaken
James Perry
By: 'David'
Sep 13,2017
0 people found
this helpful
Excellent advice and continuous help through the buying process. Always extremely helpful. Both Bob and James were spot on with advice. Thank you...
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Comment on agent fees
n/a as buying
Was this helpful? Yes
Sep 13,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Jennifer Z'
Sep 13,2017
0 people found
this helpful
Everyone at sawyer and co was clearly making an effort to make the renting process as easy as possible. The fees are competitive and communication over the phone was great. Via email I would have liked some more timeframes and it would have been great to have one dedicated agent (we dealt with a couple of different people) but I would definitely recommend sawyer and co over other agencies....
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Comment on agent fees
Ok
Was this helpful? Yes
Sep 09,2017
Minithumbup
Katie Price
Harriet Wood
By: 'Steve Pearham'
Sep 09,2017
0 people found
this helpful
Thanks to Katharine for her hard work in connection with my flat she is managing and preparing for new tenants. A brilliant customer experience. Katharine has been efficient and pro-active and kept me fully informed. Great job - Thanks I also wanted to thank Harriet for all he work in the past, Again, very efficient and helpful...
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Comment on agent fees
Fees - Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Emma Marcantonio
By: 'Katalin'
Sep 06,2017
1 people found
this helpful
As a tenant I'm very happy to use this agency as never had any problems with them. Was very easy to deal with them on a distance at the beginning, all documents you can sign online which is very helpful for busy person like me. Regarding support in case of any issue in a flat they are amazing. Emma Marcantonio is the person I'm dealing with all the time, she is always responding immediately, very professional, helpful and very lovely person, I'm happy to have her as my agent. Can definitely rec...
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Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'Tony Allen'
Sep 06,2017
0 people found
this helpful
I haven't picked out one team member as every member of the team with whom I had contact over nine months were unfailingly helpful and efficient. Callls were returned promptoly and answered constructively. Messages were passed on between team members when necessary. Thank you for your help and support, all of you...
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Comment on agent fees
Fine
Was this helpful? Yes
Sep 02,2017
Minithumbup
Emma Marcantonio
Joe Newman
By: 'Amy & Cliff'
Sep 02,2017
1 people found
this helpful
From start to finish myself and my partner found Sawyers strictly professional, approachable, reliable and affordable. The landlord for our property was also fantastic. In terms of communication, calls were always returned and if a particular member of staff was busy others were more than happy to help. As expected during our tenancy we had a few minor issues but both the agent and the landlord went above and beyond in rectifying these within a suitable time. When our first year came up for...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 31,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Arnaud'
Aug 31,2017
0 people found
this helpful
Thanks to everyone for another smooth transition between tenants. Communication is always excellent and their advice is invaluable, so I will trust them again in the future....
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Was this helpful? Yes
Aug 27,2017
Minithumbup
Katie Price
Harriet Wood
By: 'John'
Aug 27,2017
0 people found
this helpful
Firstly I would like to comment that my present experience with the staff at the Sawyers & Co letting department is now very positive. They are friendly, polite, helpful and efficient and as I have requested they keep me fully informed on all issues concerning my properties. They genuinely try and do their best for you. This has not always been the case. Sawyers have managed my property, now two, for about 4 1/2 years but unfortunately the service I was getting was deteriorating. I was ...
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Comment on agent fees
Good and competitive
Was this helpful? Yes

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Agent Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): Β£200.00 inc VAT per applicant, Guarantor fee: Β£30.00 inc VAT

TDS registration fee: Β£50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, Β£0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: Β£54.00 For studios and one beds, Β£72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of Β£25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10:20 AM 10/10/2017 by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Sawyer & Co

Individual Branch Awards

Brighton, BN41 1GA

Brighton, BN3 2FN

Brighton, BN2 1EA

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