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    Chris Sawyer
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    Shanade
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    Dominique
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    Adam
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    Kerry-Anne
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    Ashley
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    Bob
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    Conor
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    Emma
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    Eva
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    Harriet
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    Toby
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    Sarah
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    Joe
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    Jemma
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    Katie
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    Joe
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    Harry
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    Sara
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    Stuart
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    jemma
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    Alex
Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Managem Read full description...Sawyer & Co are independent Estate Agents, Managing Agents and Letting Agents. Our sales and lettings service covers a wide area from Peacehaven right through to Shoreham By Sea. Our Block Management Department covers an even wider area incorporating most of Sussex.

Our service is built around winning the trust and confidence of our clients, which is endorsed by testimonials, reviews, ombudsman audits and recommendations. You can visit our website for more details.

We are proud to be members of the Association of Residential Letting Agents (ARLA), The Property Ombudsman for sales lettings and block management, The Guild of Professional Estate Agents, the National Association of Estate Agents (NAEA) and the Brighton & Hove Estate Agents Association

“ Impeccable... ”

Jul 13,2018
Minithumbup
By: 'Jonathon Martin'
Jul 13,2018
0 people found
this helpful
My housemate and I have had an amazing experience with Alex leading being the root of it all. Initially the property viewing was professionally handled ensuring we had all the information needed to make an informed decision. Followed by a swift and painless meeting to ...
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Comment on agent fees
The agency fees were exactly as to be expected from an agency like Sawyer & Co. and the service provided more than met our expectations. In comparison, you get a lot more for you agency fees than other lettings agents in the city.
Was this helpful? Yes

“ Professional... ”

Jul 09,2018
Minithumbup
Katie
By: 'Steph'
Jul 09,2018
1 people found
this helpful
Katie has been very helpful with all my questions regarding notice , I hope the new estate agents I am renting through are as good , feel very comfortable talking to her ....
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Was this helpful? Yes

“ Katie is brilliant... ”

Jul 05,2018
Minithumbup
Katie
By: 'Dan'
Jul 05,2018
1 people found
this helpful
Katie's level of service goes above and beyond. We had a recent situation where an outgoing tenant had left our flat in a state, with new tenants due to move in only days later. Katie was able to get cleaners, gardeners and a handyman ...
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Comment on agent fees
You get what you pay for - Saywer's are absolutely worth the fees.
Was this helpful? Yes

“ Katie is a star... ”

Jul 05,2018
Minithumbup
Katie
By: 'Veronica'
Jul 05,2018
1 people found
this helpful
The only think I can say it's that Katie is one of the best agent ever. She has been always so available to solve out some stuff for our new property and we would like to thank her so much. Keep doing like this, ...
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“ Fantastic service... ”

Jun 30,2018
Minithumbup
Emma
By: 'Alex'
Jun 30,2018
0 people found
this helpful
We have exclusively dealt with Emma during our tenancy and she has been absolutely amazing. Every maintenance problem was resolved quickly, and not only that she has been an absolute delight to deal with over the last year. Cannot thank her enough for all of ...
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Was this helpful? Yes

“ Very Helpful... ”

Jun 29,2018
Minithumbup
Katie
By: 'Lynne'
Jun 29,2018
0 people found
this helpful
Katie has been involved in letting my flat in Kemp Town. She is friendly, quick to return calls and has acted quickly to help smooth arrangements. This would be a five star review, but I did have a few problems dealing with the agency to ...
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Comment on agent fees
Reasonable Fees.
Was this helpful? Yes

“ Outstanding in a difficult market... ”

Jun 29,2018
Minithumbup
Chris Sawyer
Harry
By: 'Ben O'Hara and Liam James'
Jun 29,2018
0 people found
this helpful
The team at Sawyer and Co gave us exceptional service during a very difficult selling period. Though lead by Chris (and we had a lot of direct contact with Chris) our main contact was Harry Mishon. Harry was positive and, importantly, proactive throughout the entire ...
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Comment on agent fees
Worth every single penny!
Was this helpful? Yes

“ Very helpful... ”

Jun 28,2018
Minithumbup
Katie
By: 'Jacqui'
Jun 28,2018
0 people found
this helpful
Over the past year we have had an on-going problem with our flat which we let through Sawyers. We have been very pleased with all the help she has given us & for keeping us updated with all that is going on. She is always ...
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Comment on agent fees
Obviously would prefer them to be lower, but on the whole feel they are fair.
Was this helpful? Yes

“ Estate Agent Extraordinaire!... ”

Jun 28,2018
Minithumbup
Harry
By: 'Jack'
Jun 28,2018
0 people found
this helpful
I have recently had the pleasure of meeting Harry at Sawyer & Co and I have to say, he puts all the other agents I have encountered to shame! His local knowledge, understanding of what I was looking for and courtesy were all exemplary. He ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Professional letting agents... ”

Jun 19,2018
Minithumbup
Joe
By: 'Nicki'
Jun 19,2018
0 people found
this helpful
As a tenant I am happy with the support I receive from Joe at Sawyer and co. Queries are answered promptly and whenever there is an issue with my home it is resolved quickly. Joe is friendly yet professional and is always happy to help....
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Comment on agent fees
The fees are very reasonable. Just the initial fees when signing up.
Was this helpful? Yes

“ One of the better ones in Brighton!... ”

Jun 16,2018
Minithumbup
By: 'BrightonGem'
Jun 16,2018
0 people found
this helpful
A good Brighton agent, from a tenant's perspective. Sawyers are quick to respond to emails and contact the owner promptly when any jobs are required. All very well managed - & all staff have been polite & friendly - in both the Hove & ...
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Comment on agent fees
Standard fees, comparable across Brighton. Think they should all dropped, or significantly less, but Sawyer's is definetly no worse than any other.
Was this helpful? Yes

“ Fantastic help... ”

Jun 12,2018
Minithumbup
Katie
Dominique
By: 'Phillip Gamble'
Jun 12,2018
1 people found
this helpful
Moving from the US can be difficult. However this team was flexible that were fantastic. They thought out of the box and made things happen. Katie gave great follow up help...
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Comment on agent fees
Standard
Was this helpful? Yes
By: Dominique Scott
Jun 12, 2018
View all comments (1)
Thanks a million for taking the time to leave a review. It was a pleasure to help you on what must have been quite a leap of faith moving to a new town in a new country! Katie and all of the team here know you will be very happy there! ...

“ Stress free management... ”

Jun 12,2018
Minithumbup
Emma
By: 'Nicky'
Jun 12,2018
0 people found
this helpful
Emma has made managing my flat a breeze, anytime there are any problems she sorts it quickly & she is personable and professional....
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Comment on agent fees
Pretty standard fees I think.
Was this helpful? Yes

“ Management of property... ”

Jun 06,2018
Minithumbup
Katie
By: 'Kym and Jen'
Jun 06,2018
0 people found
this helpful
Katie is a credit to her profession and Sawyers. Over the time she has been managing our property, she has been proactive, on the ball and reacts quickly and efficiently to all situations that arise with the property. We are extremely pleased to have her ...
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Was this helpful? Yes

“ Great communication and relationship between tenant and landlord.... ”

Jun 04,2018
Minithumbup
Katie
By: 'Stephen Buquich'
Jun 04,2018
0 people found
this helpful
I'd been renting at this property for over a year,and any problems that I had were always taken care of,communication was always prompt and I always felt confident that my property manager was able to accommodate for any necessary ammendments that needed ...
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Was this helpful? Yes

“ Great communication and swift service... ”

May 31,2018
Minithumbup
Joe
Toby
By: 'K Wheeler'
May 31,2018
0 people found
this helpful
I have recently moved into a small studio flat on the seafront in Brighton. A potentially very stressful time was made a lot easier and less stressful thanks to Joe who was very professional and understanding of my circumstances. Communication was great and I was ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“ Excellent experience... ”

May 30,2018
Minithumbup
Harry
By: 'Mark and Maria'
May 30,2018
0 people found
this helpful
A very positive experience with full communication all through the offer period to completion.Harry was always quick to deal with any outstanding issues. I felt that there was a personalised approach and can do attitude. I would certainly recommend Sawyer and Co to prospective ...
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Comment on agent fees
Fees reasonable and in line.
Was this helpful? Yes

“ Fantastic!... ”

May 24,2018
Minithumbup
Katie
By: 'Sam'
May 24,2018
0 people found
this helpful
Katie has been my lettings agent for the last year or so and i cant think of a single bad thing to say. Shes been very personable, polite and prompt in her response. Any problem we've had shes dealt with it in a professional ...
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Was this helpful? Yes

“ Sales... ”

May 23,2018
Minithumbup
Bob
Sarah
By: 'Lord Carter'
May 23,2018
0 people found
this helpful
Excellent,Avery positive experience,would definitely use them again.I only ever use local people.The communication was a big part of the experience....
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Comment on agent fees
Fees were industry average.
Was this helpful? Yes

“ Terrible!!!... ”

May 23,2018
Minithumbdown
Joe
By: 'Colin'
May 23,2018
0 people found
this helpful
After moving out of a property rented through sawyers, we complained numerous times about damp in the kitchen which eventually ruined the lino, we moved out of the property 2 months ago and they have just given us a final breakdown of costs after we moved ...
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Was this helpful? Yes

“ Very efficient & helpful... ”

May 23,2018
Minithumbup
Emma
Eva
By: 'Amanda Wood'
May 23,2018
0 people found
this helpful
I bought my property through your company about 10 years ago, and for the past 6 have had it managed by your team, as I now live in the US Just wanted to thank both Emma & Eva for their efficiency and helpfulness. They make the management ...
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Was this helpful? Yes

“ Thank you Katie... ”

May 16,2018
Minithumbup
Katie
By: 'Stewart Beamont'
May 16,2018
0 people found
this helpful
I really appreciated your prompt and practical help in managing my mother's move into wardened accommodation. It was a stressful and difficult time for her, and your clarity and professionalism made everything a lot more easy. I really trusted you throughout the process. Thank ...
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Comment on agent fees
Not relevant
Was this helpful? Yes

“ Great communication!... ”

May 09,2018
Minithumbup
Katie
By: 'marcgannon'
May 09,2018
0 people found
this helpful
Katie's been a great help when dealing with a few minor maintenance issues and has been great at keeping me updated on progress of the work. Nothing ever seems to be too much of a problem, and she's always on the other end ...
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Comment on agent fees
Uncertain on what the agency fees were for, but they are no different from anywhere else. Come to expect it when renting a property.
Was this helpful? Yes

“ Great experience... ”

May 03,2018
Minithumbup
Kerry-Anne
Katie
By: 'Preston Park'
May 03,2018
0 people found
this helpful
We would just like to say a big thank you to Kerry-Anne Holland, Katie Price, Ceri Jackson and Rachael Williams. We were very impressed with their professionalism and hard work throughout the process and we would definitely recommend them....
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Comment on agent fees
Good
Was this helpful? Yes

“ Brilliant Experience... ”

Apr 30,2018
Minithumbup
Katie
jemma
By: 'Danielle Cox'
Apr 30,2018
0 people found
this helpful
Really lovely experience from the sawyer and co team, especially Katie Price. They catered to our every question and need, and were timely and polite in the process. Glad to have begun a new rent lease with a great relationship....
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Comment on agent fees
Fees were not too high and listed out so we could see exactly what we were paying for. No hidden costs and every fee was announced up front.
Was this helpful? Yes

“ I Highly Recommend... ”

Apr 29,2018
Minithumbup
Katie
By: 'Sam'
Apr 29,2018
0 people found
this helpful
Katie has made my experience with being a landlord as easy as possible with her never a problem attitude to giving a complete strees free service. A credit to sawyer and co. Keep up the good work!...
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Comment on agent fees
good
Was this helpful? Yes

“ First-time landlord... ”

Apr 25,2018
Minithumbup
Katie
Eva
By: 'First-time landlord'
Apr 25,2018
0 people found
this helpful
I rented out my property with Sawyer & Co recently. Having had no prior experience as a landlord, it was a bit daunting at first. However my misgivings were dispelled as the guidance and advice I received from Katie & Eva was exemplary. They were ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“ 5 star... ”

Apr 22,2018
Minithumbup
Emma
By: 'Sam'
Apr 22,2018
0 people found
this helpful
We have been tenants with Sawyer &Co more than one year, great service especially Emma Marcntonio, she still very helpful with everything, we had few maintenance issues, you amazed from the quick respond and professional way. Highly recommended...
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Was this helpful? Yes

“ Always professional... ”

Apr 20,2018
Minithumbup
Katie
By: 'Hove family'
Apr 20,2018
0 people found
this helpful
Katie has been managing our property and there have been a number of issues with tenants and maintenance. She has been highly professional and organised repairs quickly. We are out of the country and feel relieved that we have such an efficient person and company ...
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Was this helpful? Yes

“ Happy days!... ”

Apr 20,2018
Minithumbup
Katie
By: 'Symon'
Apr 20,2018
0 people found
this helpful
Katie has been excellent throughout the procedure of moving me in to my flat. The communication has been smooth and she has been very quick to reply with any enquiries Thank you....
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Was this helpful? Yes

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
125 1 158 6 209 3 187 1 34 2

Agent Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): Β£200.00 inc VAT per applicant, Guarantor fee: Β£30.00 inc VAT

TDS registration fee: Β£50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, Β£0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: Β£54.00 For studios and one beds, Β£72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of Β£25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10:20 AM 10/10/2017 by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure


As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Sawyer & Co

Individual Branch Awards

Brighton, BN41

Brighton, BN3

Brighton, BN2


Brighton
113 St George's Road, Brighton BN2 1EA
(62)
Hove
52 Church Road, Brighton BN3 2FN
(539)
Portslade
10 Station Road, Brighton BN41 1GA
(124)


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