Savills
3/5, 156 reviews
49% recommended
59% sales valuation accuracy
65% sales fee satisfaction
94% lettings valuation accuracy
64% lettings fee satisfaction

Property Features

Residential Sales, Lettings, Property Management

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Latest Reviews

 View all Reviews 156
5th Apr 2024
reviewed by 'Ashley'
“I highly do not recommend taking this agency for your rental, because:1/ Some of their workers are VERY EXTREMELY RUDE ......”
7th Mar 2024
reviewed by 'Kush'
“I recently completed my tenancy with Savills in hammersmith and unfortunately, I cannot recommend them at all based on my ......”
11th Oct 2023
reviewed by 'TL'
“Savills rented me an apartment that is completely unliveable. It has mold everywhere and smells horrible. Savills never inspected the ......”
3rd Jul 2023
reviewed by 'Joy Ann Plummer'
“Excellent service throughout. I felt listened to and supported at all times. Calls and emails were dealt with promptly and ......”
4th Jun 2023
reviewed by 'John Collins'
“We’re joint buyers. We asked to view a vacant property at 69 Liverpool Road. Their agent (Pauline Kay) wasn’t ......”
25th May 2023
reviewed by 'Caroline Maclean'
“I was selling a property that was difficult to price and majorly difficult to find customers. Dan not only advised ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 59% 65% £230,000 £6,070,000
Lettings 94% 64% £300 £6,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 3 24 39 17 9 13 3 6 26
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:30 - 14:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Estate agents
Letting agents
Latest Properties

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Savills Branches (view all 133)
Aberdeen, AB10
Amersham, HP6
Banbury, OX16
Barnes, SW13
Barnet, EN5
Bath, BA1
Battersea, SW11
Beaconsfield, HP9

“Savills auctions...”

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May 15,2018
Minithumbup
By: 'Fleur'
May 15,2018
1 people found
this helpful
I purchased a property through Savills Auctions at the beginning of this year - after reading other reviews I was slightly sceptical of using them however I was pleasantly surprised from the amazing service that I received from them from start to finish. I am ...
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Comment on agent fees
Fair
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“Impressive....”

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Apr 19,2018
Minithumbup
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Chloe
By: 'James'
Apr 19,2018
0 people found
this helpful
Chloe Luxon was excellent throughout the sale of my flat in Se1. I made the mistake of trying to sell via an online agency a while back, paid a fee up front then watched as exactly nothing happened over the following months. In stark contrast, ...
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Comment on agent fees
Good, you get what you pay for!
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“Quickest purchase...”

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Apr 09,2018
Minithumbup
By: 'StevenW'
Apr 09,2018
0 people found
this helpful
It was less than three months from offer to completion and went very smoothly. Chloe was very professional, informative and an excellent mediator between myself and the vendor. It was a pleasure to deal with her and Savills...
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Comment on agent fees
N/A
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“Excellent...”

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Apr 05,2018
Minithumbup
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Chloe
By: 'Victoria'
Apr 05,2018
0 people found
this helpful
Chloe was thorough, communicative and professional from the start. She fully appreciated what we wanted to achieve and stayed in regular contact the entire time. She made sure everything moved along as swiftly as it could (and dealt with uncommunicative lawyers very efficiently). Our whole ...
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Comment on agent fees
N/A
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“Best Agent We've Ever Had...”

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Mar 21,2018
Minithumbup
By: 'Mhobin'
Mar 21,2018
0 people found
this helpful
We have rented many properties in the past and it's fair to say that every single agent has been awful. No attention to your needs, no prompt problem solving and no support when it comes to helping you out with issues. Savills in Lichfield have ...
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Comment on agent fees
Fee's are in line with the rest of the rental market
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“Awful company to deal with, avoid at all cost, very ......”

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Feb 20,2018
Minithumbdown
By: 'Jason'
Feb 20,2018
3 people found
this helpful
Awful company to deal with, avoid at all cost, very rude, unreasonable and totally out for what they can get, how this company is so big is beyond me. the handling of the whole process from start to finish was very poor...
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Comment on agent fees
very bad
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By: Savills UK
Feb 22, 2018
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to at [email protected] so that I can address your concerns. Yours faithfully, Carole Bratt, Director, Customer Relations, Savills UK. ...

“Nathan was very proactive, professional and friendly. He was on ......”

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Feb 19,2018
Minithumbup
By: 'Anastasia'
Feb 19,2018
1 people found
this helpful
Nathan was very proactive, professional and friendly. He was on nthe top of communications between the lanlord and me ensuring the process went as smoothly and quickly as possible for us....
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“AVOID THIS BRANCH AND THESE MEMBERS OF STAFF AT ALL ......”

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Jan 16,2018
Minithumbdown
By: 'N'
Jan 16,2018
2 people found
this helpful
AVOID THIS BRANCH AND THESE MEMBERS OF STAFF AT ALL COSTS. Literally couldn't careless about you as a person, my rent was paid every month and on time and no emails ever got answered about things that were not working in the rented property. Took ...
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Comment on agent fees
Absolute rip off. £220 credit check. £1000 desposit for a dirty house with weeds and overgrown hedges!!!!!!
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By: Savills Lettings
Feb 22, 2018
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. We would like to investigate the comments and issues you have raised in your review. Please email your contact details and further information to [email protected] so that we can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Savills Lettings. ...

“After moving out and carrying out all necessary cleaning received ......”

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Nov 29,2017
Minithumbup
By: 'Chris'
Nov 29,2017
3 people found
this helpful
After moving out and carrying out all necessary cleaning received a bill of £175 for a manhattan type of studio apartment. We paid professionals to do the end of tenancy cleaning. After checking report seems that we are paying for the same things that we have ...
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Comment on agent fees
Bad
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By: Savills Lettings
Nov 29, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. We would like to investigate the comments and issues you have raised in your review. Please email your contact details and further information to [email protected] so that we can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Savills Lettings. ...

“To everyone whoever want to select this agent please be ......”

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Sep 06,2017
Minithumbdown
By: 'Ash'
Sep 06,2017
5 people found
this helpful
To everyone whoever want to select this agent please be aware and my comment is purely genuine. Even if you address all the defects even before going into the house and they mentioned it as noticed in the records are being charged back when I ...
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Comment on agent fees
I was charged as 1500 in my first attempt for the property and later i was charged as 1525 and they have entered it in the contract as well and I was cornered. They keep on changing the property manager and atlast dont care about the agreement with the property manager at that time.
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By: Savills UK
Sep 07, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Carole Bratt, Director, Customer Relations, Savills UK. ...

“My partner and I have just moved in our flat. ......”

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Aug 19,2017
Minithumbup
By: 'Dory'
Aug 19,2017
1 people found
this helpful
My partner and I have just moved in our flat. We are so happy,everything went easily,the estate agent was very kind and helpful from the first time. Anytime we had a question, something was not clear,he helped us.We would highly recommend ...
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Comment on agent fees
Good
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“I purchased apartments in Cambridge and London. Everything was fine. ......”

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Aug 15,2017
Minithumbdown
By: 'Percy'
Aug 15,2017
3 people found
this helpful
I purchased apartments in Cambridge and London. Everything was fine. This was my first time to purchase off-plan apartments in Oxford. And I was very disappointed about my experience with Savills. From reservation to signing contract, all Savills did was chasing up the fund for ...
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By: Savills UK
Aug 15, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback regarding our Oxford Summertown office. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so we can address your concerns. Yours faithfully, Sarah Dewey, Customer Relations Manager, Savills UK. ...

“Olivia was fantastic - proactive, very good communication, went the ......”

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Jul 05,2017
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Olivia
By: 'Deborah'
Jul 05,2017
2 people found
this helpful
Olivia was fantastic - proactive, very good communication, went the extra mile to help e.g. searching for manuals at the flat. She helped push the whole thing through and was a pleasure to deal with throughout. She was a great liaison point and conduit ...
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Comment on agent fees
N/A
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“Avoid as much as possible.Abusive and shortsighted business practices: ......”

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Jun 23,2017
Minithumbdown
By: 'NB'
Jun 23,2017
3 people found
this helpful
Avoid as much as possible. Abusive and shortsighted business practices: they have you pay the PTAC (GBP 600 non-refundable deposit) as a condition to get the Lease Agreement documentation. Bad surprise: it is not the 5 pages official template you are expecting, but a 23 pages document full ...
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By: Savills Lettings
Aug 08, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. We understand this matter has been resolved with the office, but if you have further feedback you wish to discuss please contact me directly at [email protected]. Yours faithfully, Fiona Duncan, Service Improvement Manager, Lettings, Savills. ...

“Excellent service - we were very happy with the outcome. ......”

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Jun 22,2017
Minithumbup
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Jade
By: 'Jack'
Jun 22,2017
0 people found
this helpful
Excellent service - we were very happy with the outcome. Professional throughout despite problems in the sale process. If the opportunity arises in the future, would definitely use their services again....
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Comment on agent fees
N/A
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“Jane was on top of communications between all parties, ensuring ......”

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Jun 21,2017
Minithumbup
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Jade
By: 'eds'
Jun 21,2017
0 people found
this helpful
Jane was on top of communications between all parties, ensuring the process went as smoothly and quickly as possible for us. We very much appreciate the attention to detail and proactiveness - highly recommend!...
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Comment on agent fees
Reasonable
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“Chloe and Laura handled the sale of my property in ......”

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Jun 14,2017
Minithumbup
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Chloe
By: 'ASDF'
Jun 14,2017
2 people found
this helpful
Chloe and Laura handled the sale of my property in June 2017. I was very pleased with the way they advertised the property, including articles in national newspapers, as well as good listings on their website and RightMove. There was no issue arranging viewings around my ...
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Comment on agent fees
In line with market rate.
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“Every single part of my dealings with Savills has been ......”

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May 16,2017
Minithumbdown
By: 'Ann-non'
May 16,2017
7 people found
this helpful
Every single part of my dealings with Savills has been a joke. Been sent sensitive correspondence meant for another person, had the majority of my emails ignored, been overcharged rent, been billed for rent after a tenancy expired accompanied by threat if legal action, been ...
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Comment on agent fees
Jokes! Given the level of mistakes and incompetency. I've glad paid fees in the past for professional work but this was insult to injury.
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By: Savills Lettings
May 16, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Lettings, Savills. ...

“Olivia dealt with finding a buyer for our flat after ......”

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Apr 04,2017
Minithumbup
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Olivia
By: 'H'
Apr 04,2017
0 people found
this helpful
Olivia dealt with finding a buyer for our flat after the first two buyers pulled out. She dealt with everything and kept us updated at every step of the way. Highly recommend Savills and Olivia if you are considering selling. She is very professional and ...
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Comment on agent fees
Average
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“I have recently bought the property through Ssvils, which was (......”

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Apr 04,2017
Minithumbup
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Olivia
By: 'Dmitry'
Apr 04,2017
0 people found
this helpful
I have recently bought the property through Ssvils, which was (unexpectedly) painless experience - they had all the information I needed and kept me up to date with what is happening with my purchase throughout....
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“They accepted my offer, I paid the PTAC and now ......”

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Mar 02,2017
Minithumbdown
By: 'biergarten'
Mar 02,2017
3 people found
this helpful
They accepted my offer, I paid the PTAC and now they asking me to increase my offer. They said that my company failed the company pre-check: an Experian credit check, which is pointless, as my company has got more than enough funds. They even didn't ...
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Comment on agent fees
Not apply, as I am still dealing, trying to lose the minimum amount of money. Let's see how much money I will lose.
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By: Savills Lettings
Mar 02, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Lettings, Savills. ...

“olivia is very personable, easy to talk to and a ......”

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Feb 22,2017
Minithumbup
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Olivia
By: 'jag'
Feb 22,2017
0 people found
this helpful
olivia is very personable, easy to talk to and a credit to your company, calm, collected and very a professional person...
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Comment on agent fees
United nations peacekeeper in the making
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“From start to finish, we have had a terrible time ......”

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Jan 27,2017
Minithumbdown
By: 'Anonymous'
Jan 27,2017
7 people found
this helpful
From start to finish, we have had a terrible time working with Savills. The estate agent, *, was ill-informed on the property during the initial showing and every subsequent person we dealt with from the Savills team after that was equally inept at their respective jobs. ...
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By: Savills Lettings
Jan 27, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback regarding the service you have received. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace - Director, Head of Customer Service, Lettings Savills. ...

“Great service, very professional. Always went above and beyond. Any ......”

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Dec 05,2016
Minithumbup
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Olivia
By: 'Kate'
Dec 05,2016
0 people found
this helpful
Great service, very professional. Always went above and beyond. Any setbacks in the sale process were dealt with efficiently and I always felt that my interests were being looked after as well as the sellers'....
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“I contacted Savilles some 5 months ago as a neighbour of ......”

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Oct 25,2016
Minithumbdown
By: 'Continually'
Oct 25,2016
7 people found
this helpful
I contacted Savilles some 5 months ago as a neighbour of a property they manage to arrange maintenance and prevent further damage to my property. Despite initially agreeing to act upon this, staff have continued to ignore and fail to respond to all regular forms of ...
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By: Savills UK
Oct 27, 2016
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Savills endeavours to give the best possible service and we are sorry to hear your feedback regarding our Clitheroe office. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so I can address your concerns. Yours faithfully, Sarah Dewey, Customer Relations Manager, Savills UK. ...

“From a buyers perspective, I would strongly advise against marketing ......”

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Aug 31,2016
Minithumbdown
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Peter
By: 'TJC1982'
Aug 31,2016
8 people found
this helpful
From a buyers perspective, I would strongly advise against marketing your property with Savills. We have viewed a couple of properties with them and found them to be very difficult to deal with and difficult to schedule appointments with. It was very much a case ...
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By: Savills UK
Sep 01, 2016
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Savills endeavours to give the best possible service to all its clients and we are sorry to hear your feedback regarding our sales team. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so I can address your concerns. Yours faithfully, Sarah Dewey, Customer Relations Manager, Savills UK ...

“Jurga has been most helpful and shows great professionalism and ......”

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Jul 06,2016
Minithumbup
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Jurga
By: 'Professional'
Jul 06,2016
0 people found
this helpful
Jurga has been most helpful and shows great professionalism and dedication. The process was very smoothly and I am very with the service...
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Comment on agent fees
reasonable
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“Despite the brand being Savills, the fee being premium, the ......”

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Mar 30,2016
Minithumbdown
By: 'CV47'
Mar 30,2016
1 people found
this helpful
Despite the brand being Savills, the fee being premium, the service from our allocated individual was anything but. The photography and the viewing service was first class. The dealings with Iain were where the mask fell and the stereotypical estate agent attitude came into play. ...
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By: Savills UK
Mar 30, 2016
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Savills endeavours to give the best possible service to all its clients and we are sorry to hear your feedback regarding our sales team. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so I can address your concerns. Yours faithfully, Carole Bratt, Director, Customer Relations, Savills UK. ...

“Michael and his team all inspire confidence and trust, both ......”

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Feb 24,2016
Minithumbup
By: 'm'
Feb 24,2016
0 people found
this helpful
Michael and his team all inspire confidence and trust, both in the buyer and seller. They gave me good advice and worked together brilliantly to sell my house for the right price, at the right time. They were really helpful all along the way, I ...
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Comment on agent fees
Pretty good
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“following weeks of communication, we were given a viewing date ......”

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Oct 28,2015
Minithumbdown
By: 'NC'
Oct 28,2015
5 people found
this helpful
following weeks of communication, we were given a viewing date of which we attended, the agent explained the process of emailing a form to all interested parties following the viewing. Each form would then be reviewed by the landlord to further the tenancy occupation. After ...
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What agent could do to change your mind?
Been honest from the outset
Attached Filesnbsp;
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By: Savills Lettings
Oct 28, 2015
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Savills endeavours to give the best possible service to all its clients and we are sorry to hear your feedback. I would like to investigate the comments you have raised in your review. Please email your contact details to me directly at [email protected] so I can address your concerns. Sincerely, Brian Gargett, Director - Savills National Rural Division Management. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Savills

Regional Awards won by Savills

Individual Branch Awards

Farnham, GU9



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