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Properties for sale
Properties for rent
Oct 27,2016
Minithumbdown
By:
Oct 27,2016
2 people found
this helpful
Recently purchased a house through Satchells, complete disaster from start to finish. Too many problems to list but here are a few; Satchells didn't want us having the property as there was another couple interested who were also selling through Satchells, so told us numerous lies to put us off, including that the property above the one we wanted wouldn't be built until at least Christmas (it was on track for September). Satchells tried to put us off of viewings and were very late when we did ha...
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Oct 25,2016
Minithumbdown
By:
Oct 25,2016
1 people found
this helpful
The service of the Satchells Letchworth letting branch is terrible. I made a offer on a property ,The agent did not even bother to acknowledge the offer I made. I phoned two days later and the gentleman said oh, a better offer was accepted. Did not apologise at all....
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Aug 15,2016
Minithumbdown
By:
Aug 15,2016
0 people found
this helpful
Very unhelpful and insulting when I enquired about a property. It appears this estate agent (Donna) does not like dealing with the Self-Employed (she specifically said the landlord (convenently) only likes to deal with people who are employed and can pay the rent every month). How very insulting! This character appears to like sitting in her ivory tower looking down on us potential tenants - I thought the tenants pay towards wages?!! Horrible person and if this is the face of this estate agent...
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What agent could do to change your mind?
A joke - why would we pay the ‚£250.00+VAT only to be told that this agent will not allow us to rent a property through them?!??! "our risk", apparently.
Comment on agent fees
A joke - why would we pay the ‚£250.00+VAT only to be told that this agent will not allow us to rent a property through them?!??! "our risk", apparently.
Was this helpful? Yes
Apr 26,2015
Minithumbdown
By:
Apr 26,2015
2 people found
this helpful
We rented a house from Satchells, Letchworth and would like to highlight that they are one of the most arrogant and unprofessional agents that I have ever dealt with. We have a 3 month baby and the fridge in the kitchen broke down. The ignored all calls and we had to buy our own fridge. When we vacated the property they lied about the damage to the floor. In summary a pathetic agent with no professional standard at all....
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Nov 24,2014
Minithumbdown
By:
Nov 24,2014
2 people found
this helpful
Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock didnt work properly, our hot water didnt work, the washing machine was not in working order. and when we phoned to complain were just told we were doing something wrong and try again. After a month of no hot water we complained to head office and finally...
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What agent could do to change your mind?
nothing, the service the offer is minimal and unproffesional
Was this helpful? Yes
Jul 17,2014
Minithumbdown
By:
Jul 17,2014
2 people found
this helpful
I registered with Satchells for a property in Baldock or Stotfold up to £210,000. I noticed one opposite my parents as I saw a board up and at no time was I called or emailed to make me aware of the property despite being registered with them. They didn't open on Sundays so was put through to Biggleswade who said they would pass on my dissatisfaction of their service and I wanted to know why I had not been phoned/emailed about this property before a board going up or indeed being seen on...
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Jun 13,2014
Minithumbdown
By:
Jun 13,2014
1 people found
this helpful
Stay away from this agency. They are not helpful at all, they are only interested in money. The worst thing they did to me was at the end of tenancy - they were trying to blame me for damage that was already there when I moved in ( luckily I had pictures so I could prove them wrong). On top of that, after I moved out they charged me for giving a references to the new agency(it wasn't on the list of fees they gave me at the beginning ) ! I think it was outrageous considering I was a good and rel...
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Aug 19,2013
Minithumbdown
By:
Aug 19,2013
1 people found
this helpful
I recently purchased a property that had Satchells of Stotfold acting as the estate agent. Their contribution to the whole process was outrageously minimal, with a lack of professionalism in the few things they did do. My total dealings with them involved one viewing, approximately 3 phone calls and then finally being given the keys. Each of the phone calls only happened after having chased at least twice on each occasion as nobody ever phoned me back! When I did finally get hold of someone I wa...
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Oct 04,2012
Minithumbdown
By:
Oct 04,2012
3 people found
this helpful
We used Satchells earlier this year to market our house Satchells were recommended to us from a friend and from the start we had nothing but hassle We arranged a meeting with Mark the manager for valuation and agreements etc , Mark took all details from us and things went wrong from us signing on the dotted line Satchells advertised our house as Leasehold rather than Freehold ( this took 7 days to change all advertising - Rightmove . Local paper etc ) Mark then left Satchells two ...
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May 21,2012
Minithumbdown
By:
May 21,2012
4 people found
this helpful
Not interested in helping with any issues with the property. Poor response to mails throughout tenancy.. added charges part way through tenancy that they did not tell us about previously as "she forgot". Didnt turn up to show prospective tenants round after I gave notice, expected me to show them for some visits. Failed to tell prospective tenants that only 1/2 the garden would be usable because landlord is building a house in the back garden! Apportioned rent - they rip yo...
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Dec 11,2011
Minithumbdown
By:
Dec 11,2011
5 people found
this helpful
I started letting my property with satchells around five years ago. At first the service was good - but over the past 12 months i saw i massive decline. How so ? - Last year i was left with a leak over christmas which they did not identify when they checked out the tenant. The leak resulted in having to have a hall floor rebuilt. This year - another leak .. no warning and wait for this - an invalid tenancy. Dont use them - take my advice, manage your property youself it will save y...
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Aug 03,2011
Minithumbdown
By:
Aug 03,2011
3 people found
this helpful
Once they signed us up all they were interested in was getting us to cut the price! The Manager raraely if ever contacts us voluntarily and we are stuck with an aging women who forgets to tell people the number they have reached when they call on the phone and calls them dear. Highly unprofessional - amateur hour to be honest...
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Oct 12,2010
Minithumbdown
By:
Oct 12,2010
1 people found
this helpful
You have to ring them a million times or send emails without no reply. The bottom line is they look down on you "as can you afford the rent?" ...
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Mar 08,2009
Minithumbdown
By:
Mar 08,2009
1 people found
this helpful
I have been looking for properties in the area for some time and frankly the service and general lack of enthusiasm from this company has been appalling. I have to contact them all the while and I have had two occassions where they have not even bothered to turn up to show me over pre-arranged viewing appointments. No phone call no apology. My advise is to steer clear of them....
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Agent Fees

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Last updated at 2:31 PM 12/06/2015 by Mark Hancock

Complaints Procedure

No procedure set.
Last updated at 2:31 PM 12/06/2015 by Mark Hancock

Awards won by Satchells

Individual Branch Awards

Firm rankings



Office 1
49 High Street, Biggleswade SG18 0JH
(4)
Office 1
7 Brand Street, Hitchin SG5 1HX
(0)
Office 2
Station Place, Letchworth SG6 3AQ
(5)
show all branches (5)
Office 4
8 High Street, Baldock SG7 6AR
(1)
Stotfold
47b High Street, Hitchin SG5 4LD
(1)

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