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44 White Hart Lane
Mortlake,London
Greater London
SW13 0PA

 
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Dec 25,2011
Minithumbdown
By:
Dec 25,2011
0 people found
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Right from from the beginning we had problems with Sargent & Young. Me and my partner are both students and so they were immediately put off by this and we very frequently heard "oh but we don't really deal with students". They quickly asked us about our income, which we explained fully, only to realise that she (one particular person working for the company, I won't mention names) was not at all listening and said, again, "oh but we don't really deal with students". We e...
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Would have been nice to have been listened to, at first when explaining our income situation and also when reporting problems. Various members of staff we spoke to appeared to sympathise with us when listening to us reporting serious problems with the property (endangering our health) but then did absolutely nothing about it, not even contacting the landlord, the information getting no further than the conversation regarding the subject. This is not reflective of all staff, a select few who we dealt with over the phone only were very polite and very helpful, however they were not in a position to do anything other than be messengers to the remaining less attentive staff.
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Oct 21,2008
Minithumbdown
By:
Oct 21,2008
0 people found
this helpful
They were managing the property. They did not respond to requests at all. Basically they just ignored emails that were sent to them. When we moved in, the house was not in a good condition and they agreed, but refused to do anything because they said the landlord had said it should not be done. They only responded to emails/calls when they wanted something from us. In all other cases, they completely ignored requests from us. Absolutely shocking service. I would never use them again. ...
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