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Sarah Kenny Residential Lettings

4.9/5, 479 Reviews
96% Recommended

93% letting valuation accuracy

93% letting fee satisfaction

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Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience. There was a clear need for a
bespoke lettings agency in Bristol that would specialise in matching quality apartments and houses with individuals, couples and families who preferred to work with an agency who immediately understood their requirement, accurately filtered suitable properties and provided a personal, intuitive service that made the potentially stressful business of moving, pleasurable and calm. In 1990, Sarah Kenny Residential Lettings was launched, with the first office being located in Sarah’s spare bedroom! Eight months later and with eight managed properties, Sarah teamed up with fellow director Peter Allen and they moved into a Clifton-based office. Fast forward thirty years and the business is still thriving. With a professional background in HR, Sarah has always prioritised the happiness and well-being of her team members who she firmly believes are the heart of the business. Having a healthy work-life balance where every member of the team feels valued and appreciated is reflected in the calibre of service provided to our clients.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting93%93.00%£550£4,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
110034414001073
Areas covered
  • BS1
  • BS10
  • BS2
  • BS3
  • BS6
  • BS7
  • BS8
  • BS9
Address

Sarah Kenny Residential Lettings
30 Regent StreetBristol, North Somerset
BS8 4HU
0117 946 7171

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. 10:00 - 16:00
  7. 12:00 - 16:00
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
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  • ?National Homes Network
  • ?Move With Us
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Latest Properties

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BRANCH ASSET
Excellent service and ...

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5 Star Review

By : 'Jemele'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS3

16 Mar 2019
People found this helpful0

Sarah Kenny Residential Lettings have managed our flat since we bought it a couple of years ago. Rebecca was also very helpful when I was buying the flat on what features would be most attractive to tenants. rnTheir service has been 5* throughout. All the staff members I have dealt without have ... Read Full Review


Comments on Agent Fees

Very fair

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Excellent Advice and ...

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5 Star Review

By : 'Claire'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £1030
Would you recommend ? : Yes
Postcode : BS6

16 Mar 2019
People found this helpful0

Moving to Bristol the excellent service provided by all the staff at Sarah Kenny was so helpful. From my first viewing I was impressed by the advice given by the friendly staff. I soon found my ideal property and the team were able to advise me on next steps. They were very professional throughout. ... Read Full Review


Comments on Agent Fees

I think their fees are comparable to other similar agencies.

Comments (0)Was this helpful?:
Highly ...

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5 Star Review
UserName

UserName

By : 'Susan'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Rent PCM : £1120
Would you recommend ? : Yes
Postcode : BS8

15 Mar 2019
People found this helpful0

The service from Sarah Kenny has always been super-helpful and efficient. They find good tenants, are pro-active and responsive and organise repairs and maintenance ... Read Full Review


Comments on Agent Fees

Good value

Comments (0)Was this helpful?:
Friendly and ...

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5 Star Review
UserName

By : 'Nick'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS8

14 Mar 2019
People found this helpful0

Sarah Kenny has been very efficient. They communicate well and respond quickly passing on any tenants' concerns without delay. Nothing seems to be too much trouble. My main contact has been Hayley Simpson but the whole team are ... Read Full Review


Comments on Agent Fees

Good value

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Best renting experience we ...

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5 Star Review
UserName

UserName

By : 'Katie'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BS84

13 Mar 2019
People found this helpful0

Both my husband and I have rented flats in both London and Bristol. From the very beginning we were very impressed by Sarah Kenny. They've made the whole process feel very easy, responding quickly to issues and always being on the end of the phone. I've never had such a brilliant ... Read Full Review


Comments on Agent Fees

We took the flat on when a friend of ours left but Sarah Kenny were willing to negotiate the fees based on this which was really refreshing to come across.

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Great! ...

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5 Star Review
UserName

By : 'MS'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : BS8

11 Mar 2019
People found this helpful0

Hayley is our property manager is absolutely wonderful. Always super responsive and helpful! Any issues we do have are always dealt with promptly. Would not hesitate to recommend Sarah Kenny as an agent and Hayley is great ... Read Full Review


Comments on Agent Fees

Seems reasonable.

Comments (0)Was this helpful?:
A great ...

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5 Star Review

By : 'EllieBristol'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS1

21 Feb 2019
People found this helpful0

Letting through Sarah Kenny is the best experience I have had as a renter. Really professional and helpful, they made the whole process easy. They really go the extra mile - with some lovely extra touches along the way to make your move as easy as possible. I'd highly ... Read Full Review

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Highly ...

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5 Star Review
UserName

By : 'J'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BS8

14 Feb 2019
People found this helpful0

I'm settled in my new home, all facilitated by Sarah Kenny Residential and special thanks to Laura and ... Read Full Review


Comments on Agent Fees

Reasonable for area.

Comments (0)Was this helpful?:
Great service and customer ...

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5 Star Review

By : 'Anna'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS1

14 Feb 2019
People found this helpful0

Sarah Kenny is definitely the best agency in Bristol area. They provide a great service, give you all their attention and always make sure you are well informed about what is going on. Fantastic customer approach, professionalism and efficiency. Strongly ... Read Full Review


Comments on Agent Fees

Good prices

Comments (0)Was this helpful?:
Great ...

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5 Star Review

By : 'Rhianne'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS8

13 Feb 2019
People found this helpful0

I have used Sarah Kenny to let my flat in Clifton for the last seven years, and they have been great! Each time I have needed a new tenant they have worked quickly to find me one in a very short time, meaning that the flat has never been left empty. All tenants they have placed have been great, ... Read Full Review


Comments on Agent Fees

Fees are at market rate, and I feel that I get value for money for the fees paid.

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Very satisfied ...

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5 Star Review
UserName

By : 'Douglas'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS8

11 Feb 2019
People found this helpful0

Having had a first class experience with Sarah Kenny as a tenant in the past I was confident that they would be the right partner when it came to letting out and managing my own property. That was back in 2014 and I continue to be a very satisfied customer. Hayley is professional, knowledgeable, ... Read Full Review


Comments on Agent Fees

Management fees are very fair and I have been pleasantly surprised by the competitive pricing of any contractors instructed for maintenance and repairs.

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A fantastic service from very ...

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5 Star Review
UserName

By : 'Jack'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS6

11 Feb 2019
People found this helpful0

From the first contact, all staff at SK were very helpful and responsive. This was maintained throughout the entire process - making moving into the new flat as smooth as possible. Laura in particular was very helpful, completely on the ball and always easy to contact. Since moving in, our property ... Read Full Review


Comments on Agent Fees

Fees are in line with the Bristol average, though as a tennant I would say all of these are high. When paying such fees, at least it is matched with a great service from SK.

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Great experience with Sarah ...

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5 Star Review

By : 'Neil'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £1595
Would you recommend ? : Yes
Postcode : BS8

6 Feb 2019
People found this helpful0

I recently rented a property through Sarah Kenny Lettings in Bristol. Thoroughly impressed with their professionalism, expertise and friendliness; all managed by Laura and her talented team. Emma, the lettings negotiator, really tried to help me find the right property. Special thanks to Leah ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Extremely ...

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5 Star Review
UserName

By : 'Salvatore'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : BS2

3 Feb 2019
People found this helpful0

I am very pleased with the professional and friendly approach that Laura had during our meeting on the day I moved in my new flat in Bristol. She explained everything clearly and exhaustively and she carried out the flat inventory in a objectively way and with no rush. I am extremely satisfied with ... Read Full Review

Comments (0)Was this helpful?:
Friendly, efficient and ...

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5 Star Review
UserName

By : 'Nina'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS8

31 Jan 2019
People found this helpful0

I was really impressed by the efficient and friendly staff at Sarah Kenny. I had a tight deadline to move into a rented property and the Sarah Kenny team, in particular Laura Higgins, Emma Loveland and Leah Berry, were absolutely wonderful and made sure everything ran smoothly for me. I received a ... Read Full Review


Comments on Agent Fees

They seem to be slightly more than in other agents but the service seems to be much better.

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review
UserName

UserName

By : 'Vivienne'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS2

29 Jan 2019
People found this helpful0

As a Landlord I have used Sarah Kenny agency on several occasions and have found their service to be very professional. They cover every aspect of letting and have found me excellent tenants. I have no hesitation in recommending ... Read Full Review


Comments on Agent Fees

Comparable with other agents

Comments (0)Was this helpful?:
Fantastic ...

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5 Star Review
UserName

By : 'DCJ'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS8

29 Jan 2019
People found this helpful0

A first class service. I would absolutely recommend using this Management Company. Rebecca McKelvey is excellent in managing an efficient and polite team. Olivia Graham was fantastic. So professional and a pleasure to deal with. Renting out the property was so simple and nothing was too much ... Read Full Review


Comments on Agent Fees

Very reasonable and worth every penny

Comments (0)Was this helpful?:
Disappointing ...

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1 Star Review

By : 'Ginger'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : BS8

22 Jan 2019
People found this helpful1

Unprofessional management, leaving us without essentials for weeks.Very slow response,not supportive.Overcharged us. High staff turnover and had no point of contact for a long time. ... Read Full Review


Comments on Agent Fees

Too expensive.

Comments (1)Was this helpful?:

By : Rebecca McKelvey

23 Jan 2019

Thank you for taking the time to leave this review and I am sorry to hear about your experience. We pride ourselves on offering a friendly professional service and I am sorry if this was not the case ...


FIRST CLASS ...

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5 Star Review
UserName

By : 'Ian'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS15

21 Jan 2019
People found this helpful0

I have experience, over many years, of working with letting agents. I have not, before, come across a team as professional and as thorough as the SK Team. I particularly value the personal approach - the Team knows me and my property. Communications are excellent, too. I remain very happy indeed ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Fantastic client ...

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5 Star Review
UserName

UserName

By : 'Rob'
Branch : Bristol, 30 Regent Street
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : BS1

18 Jan 2019
People found this helpful0

The team at Sarah Kenny has managed my flats for two years and I have been thoroughly impressed. I wish I had appointed them ten years ago! Great client service and also sound commercial ... Read Full Review


Comments on Agent Fees

Reasonable and on market.

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12/5/2023, 5:27:18 AM by allAgents

Awards won by Sarah Kenny Residential Lettings

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