Sarah Mains Residential

35 reviews 3.4 /5 rating
  • 67% valuation accuracy
  • 63% recommend
  • 74% fee satisfaction
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    Susan Webb
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    Kelly Docherty
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    Lorraine Harland
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    David Shell
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    Susan Webb
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    Caitlin Glover
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    Richard Whincop
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    Sharon Lambert
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    Amy and/or Jane
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    paul hubbard
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    wendy
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    Graeme Nicholson
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    Christine Jameson
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    Sarah Maine
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Mar 02,2017
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Mar 02,2017
1 people found
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never return calls , has lost a sale ,would not employ this firm , save your money , they will not sell your house, ignorant to tell the truth...
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Jan 31,2017
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ann
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Jan 31,2017
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Well i only give a 1 star as you can't give them a 0 rating! I'm angry and upset all at once with this letting company.. Not only did we pay money to get a reference for a new property with a different letting agent but for some reason this company thinks it is ok to lie through their teeth and give a bad reference and now because of this not only have i lost £240 through this but as of the 7/02/17 i will be homeless!! So yeah thanks ann at sarah mains i hope you lot are happy with yoursel...
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Jan 25,2017
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Jan 25,2017
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Horrible experience. When we moved out the agent told me I had to replace the bulbs pyramid lights in kitchen and 2 candle bulbs in bedroom which I was happy to do it. I had not noticed it as the room had 7 lights so it was bright enough. But since I had already handed my keys they wouldnt let me do it myself. They wanted to get a contractor to replace the bulb and me to pay for labour for it. ridiculous. PLEASE DONT EVER USE SARAH MAINS they are money grabbers. not fair one bit....
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BAD
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Oct 27,2016
Minithumbdown
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Oct 27,2016
2 people found
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Dreadful They do not answer calls or return messaging. I am a buyer and I would be furious if I was selling through this brand as they simply do not follow up. I have been in to say i will be pulling out if I don't get some sort of update and they have not even bothered to contact. The type of estate agents that makes moving even more stressful...
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Sep 17,2016
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Sep 17,2016
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From start to finish worst estate agents iv dealt with in my life! We found the perfect property to rent, received a phone call to say we were accepted and when could we pay holding fee. We went into whickham branch the same day to pay holding fee to the receive a message the following morning saying another tenant was accepted inatead and we can no longer have the property even though we were told we were the only applicants previously. I feel like we were told false information and that we had...
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Jun 22,2016
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Christine Jameson
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Jun 22,2016
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We have just sold our house with Sarah Mains Whickham branch. We found from start to finish the process was trouble free. Christine and Glynis were very helpful and extremely positive. They are friendly and approachable but always remain professional. I cannot thank them enough for their help. They make a stressful process much easier. Also Grahame is very honest and offers constructive advice . Lastly John creates wonderful pictures that encourage viewings. Well done and Thanks...
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Average
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Nov 24,2015
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Dawn Whiffing
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Caitlin Glover
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Nov 24,2015
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I would like to thank all of the staff at Sarah Mains, Low Fell, for their help throughout the process of selling my mother's house at auction. My mother is 84 and was selling the family home which she had lived in for 60 years. The efficiency of the staff certainly helped to make the whole process stress free for my mother and for myself. I was contacted by Dawn, Kaitlin, Donna and Sharon who have all been extremely helpful and kept in touch with me regularly throughout the whole process, in...
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Nov 23,2015
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Kelly Docherty
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Nov 23,2015
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From Richard coming out to value the property to selling Sarah mains were great . Spoke to Kelly and Lorraine a lot for veiwings and always getting back to me straight away and kept me fully informed .also buying a house dawn whiffing was fantastic on the morgage side of things ,spoke to Jane and Sharon on a number of occasions and always helpful and yet again kept fully informed of everything that's going on ....
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Nov 19,2015
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Sharon Lambert
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Nov 19,2015
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From start to finish, the girls were fantastic! We rang to view a property after receiving a Rightmove match, we were quite particular about what we wanted so didn't hang around to contact about it. Lorraine got us a viewing that weekend and we rang on the Monday to put in our offer. Offer accepted, all put in writing and then handed over to Sharon. She was excited for us and showed great enthusiasm whilst being sympathetic to us not getting too excited (in case anything went wrong, 1st time buy...
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Nov 14,2015
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Graeme Nicholson
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Nov 14,2015
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Found 4 properties to view with Sarah mains. Arrived at first property but Graeme was slightly late which wasn't an issue as we received a call from the office to let us know. However when we went in the property we were underwhelmed partly by the property but mainly by the fact Graeme was pretty much silent the whole time we were in there, he couldn't point out the garage which was attached to the property and he tried in no way to convince us to rent the property. The company as a whole is org...
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What agent could do to change your mind?
Fees wouldn't have been an issue.
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Comment on agent fees
Fees wouldn't have been an issue.
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Nov 06,2015
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Susan Webb
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Christine Jameson
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Nov 06,2015
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Excellent service from start to finish. Very helpful with every aspect from viewing to completion forming a bridge between buyer and seller whilst the solicitors dragged their feet. Thank you - settled in nicely now, nearly....
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Nov 05,2015
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Sarah Maine
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Dawn Whiffing
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Nov 05,2015
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My Experience with Sarah Main Was Brilliant as a first time buyer it was a very quick and easy process. All Staff Member were really Helpful and Dawn Whiffing Was A Brilliant Advisor For my Mortage. Thank You...
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Nov 04,2015
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Kelly Docherty
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Nov 04,2015
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I'm already both the property using the Sara Mains and I am very happy. The agent was very helpful, answer for all my questions. I had them lots becouse I'm the first time buyer. When I was looking the solicitor they offer me one and the all documents has been sorted in two months. I think it's really quick. I will offer this agency all my friends....
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Nov 04,2015
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Graeme Nicholson
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Christine Jameson
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Nov 04,2015
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My initial impression with Sarah Mains Estate Agents, during the valuation, was very positive. The valuer was professional, courteous and knowledgeable and clearly outlined what Sarah Mains offered in the way of services for the seller. During the viewings phase I was regularly kept up to date. The negotiator was a great help and again showed a sound level of knowledge and competence. All aspects of the sale were handled smoothly with one very minor hiccup which was very quickly rectified. ...
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Oct 31,2015
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Kelly Docherty
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Sharon Lambert
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Oct 31,2015
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Found Kelly and Lorraine very helpful, they always kept me up to date and did the viewings. Sharon lambert was also very helpful and sorted out a few problems we had....
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I thought the fees were a little high.
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Oct 31,2015
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paul hubbard
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wendy
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Oct 31,2015
1 people found
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We found the whole experience of selling our property with Sarah Mains to be a good one. The staff were efficient, helpful and we were impressed with their personal service....
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Oct 30,2015
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Lorraine Harland
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Oct 30,2015
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I have just sold my property through Sarah Mains in Low Fell. From start to finish the service I have received from not only the branch but also the conveyancing support team was first class. Glynnis from the Whickham branch originallly came out and valued the house and took photos and the details were quickly assembled to go live online. Prior to the property going live I had 4 viewings arranged for the property which was credit to the sales team in the office. The negotiations were handled bri...
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Comment on agent fees
Fees are never going to be willingly paid, however the Sarah Mains team negotiated a good price considering I was selling 2 properties straight after one another
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Oct 30,2015
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Caitlin Glover
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Richard Whincop
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Oct 30,2015
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The staff tried to get me the best price for the property and make the whole sale process as easy as possible... I live over 200 miles away from the property I was selling but always felt really confident that they had my interest at heart and were doing their best for me... In the end we had to go to Auction but that too was really painless! When the hammer went down they were as excited as I was... a really great team....
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we went to auction so not really applicable..
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Oct 30,2015
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Kelly Docherty
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Lorraine Harland
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Oct 30,2015
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Found both Lorraine and Kelly to be very helpful and pleasant to deal with, nothing was a problem for them. I requested extra photographs to be added to the details advertised and this was carried out very quickly....
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Oct 30,2015
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Sharon Lambert
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Amy and/or Jane
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Oct 30,2015
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We have dealt with Sarah Mains on 3 occasions during the past 15 years. We sold our first house and bought another with Sarah Mains. My daughter sold her house with Sarah Mains and we are in the process of selling and buying, both processes being with Sarah Mains. On each occasion we have found them to be extremely professional from valuation to completion and would recommend their services to anyone looking to buy or sell a property in the future....
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Oct 29,2015
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Susan Webb
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Oct 29,2015
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All communication I had with Sarah Mains was both productive and professional. The Staff were always friendly and keen to help. When necessary they provided me clear and concise advise. It was a pleasure to deal with Sarah Mains and particularly Susan Webb, "Thank you."...
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Oct 29,2015
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David Shell
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Susan Webb
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Oct 29,2015
0 people found
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Sarah Mains were recommended to me by a friend who uses them at work. They exceeded my expectations - selling a property from 300 miles away could have been a nightmare, but they went out of their way to make the process work. From completing the fixtures and fittings schedule on my behalf to arranging for some furniture and white goods still in the property to be taken away, they were willing to help....
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Nov 22,2012
Minithumbdown
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Nov 22,2012
2 people found
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Initial crossed wires with the paperwork Main issue was the abysmal way in which they dealt with the aftermath of a leak and subsequent flood in our property. There had been an unchecked leak in the house for a couple of days prior to our move. There had been two prior leaks from the flat upstairs, which obviously was the fault of the landlord for that property; though SM were aware of the issue. We moved in to a place that reaked of damp, the carpets wet, and the basement kitchen a gia...
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Jul 06,2011
Minithumbup
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Jul 06,2011
1 people found
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Absolutely brilliant from start to finish. From initial valuation, through photographing, putting together the details, reviewing and ammending the whole team were fab. There were inevitably things that needed to be adjusted, clarified and chased up but i always felt that the staff at the Low Fell branch were working hard, effectively and enthusiastically. Dawn and Lorraine were consistently helpful and very positive. We sold our house in 7 days and Chris Parry provided excellent follow up supp...
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Jun 09,2011
Minithumbup
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Jun 09,2011
0 people found
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Thanks to Lorraine Harland Amie and Kelly for help and advise in selling my home, all girls have been very helpful and work hard to get a good result. I found if you keep in touch and always let the office know any feed back this also helps to a quick sale thanks again girls....
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Apr 23,2011
Minithumbdown
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Apr 23,2011
6 people found
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I was passed from people who worked in Whickham to people who worked in Low Fell. Renting a property for the first time with my partner. They only took references for me after me asking over and over if they needed them for the second tenant. They told me 'no, it's fine'. Both me and my partner signed the contract and thought it was legal. My partner then moved out and I tried to find out where I would stand with the rent and maybe terminating the contract early, thinking we had signed a contrac...
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By: feduptennant
Apr 30, 2011
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Hi there, I know how your feeling I'm sorry to say :(. The low fell staff have caused me and the other tenant nothing but stress and far too many tears on my part. The person dealing with out rental honestly couldn't care less and speaks to me like something she has troden in so I now refuse to deal with her at all. They also messed us around with the checking process and witheld information making it impossible to move in. I would advise sending a letter to the ombudsman if you were basically l ...
Apr 21,2011
Minithumbdown
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Apr 21,2011
3 people found
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This letting agency has caused nothing but complete and utter undue stress for me and the other prospective tenant. We were passed from pillar to post, had absolutly no idea who was even dealing with the move, nobody ever called back when they said they would and when we eventually did find out who it was they were incredibly rude and dismissive. In the end I refused to speak to them and let the other tenant sort it out. It seemed that no one had the time of day to speak to us, where as I apprec...
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Oct 29,2010
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Oct 29,2010
3 people found
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Dismal. I felt hectored by the agent who wanted me to reduce the price of my property, and she went on to rubbish the house, all of course, after they valued it an the first place. They went on to not return 'phone calls as I wished to complain about the woman in the agents. Dismal......
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Feb 12,2010
Minithumbup
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Feb 12,2010
0 people found
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I have recently sold a property through Sarah Mains Auction House. The service was exceptional and I got an excellet result! The personal service that I recieved particulaly from Tracy Wilson was fantasitc both before and after the sale. I would highly recomment Sarah Mains to anyone and would certainly use them again in the future....
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Feb 11,2010
Minithumbup
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Feb 11,2010
0 people found
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I have just bought a property thru their auction. I dealt with Tracy who I found very helpful. She explained everything regarding the auction process to me and was always on hand to answer any litle query I had. I thought the auction itself was very professionally done. Would definately use again....
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View All 4 Branches


Sarah Mains Residential - Low Fell, Gateshead, NE9
Office 2
4 Beaconsfield Road, Gateshead NE9 5EU
(15)
Sarah Mains Residential - Jesmond, Newcastle upon Tyne, NE2
Office 3
18c Osborne Road, Newcastle upon Tyne NE2 2AD
(1)
Sarah Mains Residential - Gosforth, Newcastle upon Tyne, NE3
Office 4
75 High Street, Newcastle upon Tyne NE3 4AA
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Sarah Mains Residential - Whickham, Newcastle upon Tyne, NE16
Office 5
8-10 The Square, Newcastle upon Tyne NE1 64JE
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