Sarah Mains Residential

3.26/5 rating 46 reviews
  • 66% valuation accuracy
  • 59% recommend
  • 69% fee satisfaction
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Sarah Mains Residential

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“ Average... ”

Sep 18,2018
Minithumbdown
By: 'Amal Reetman'
Sep 18,2018
0 people found
this helpful
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the ...
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Comment on agent fees
Too high for a poor service
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“ Sara Mains estate agents are dishunest... ”

Jul 30,2018
Minithumbdown
By: 'SARA MAINS ARE DISHUNEST'
Jul 30,2018
1 people found
this helpful
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given ...
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Comment on agent fees
Would not want to be involved with them.
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“ Didn't evwn turn up... ”

Jul 30,2018
Minithumbdown
By: 'Nadine'
Jul 30,2018
0 people found
this helpful
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address ...
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Comment on agent fees
Didnt even get a chance to ask about fees
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“ Save your money- don't go with Sarah main... ”

Jul 03,2018
Minithumbdown
By: 'A regret customer'
Jul 03,2018
1 people found
this helpful
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can ...
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Comment on agent fees
Very bad.
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“ Excellent... ”

Jun 08,2018
Minithumbup
By: 'Lindsay'
Jun 08,2018
0 people found
this helpful
Ann has been a brilliant agent She is quick to respond to any problem that has arisen with my flat For example boiler breaking down or being locked out She has been helpful, kind and always cheerful It has been a pleasure to rent from ...
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Comment on agent fees
Very reasonable
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“ Letting agents... ”

May 09,2018
Minithumbdown
By: 'Jcarrick'
May 09,2018
3 people found
this helpful
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs ...
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Mar 13,2018
Minithumbup
By: 'Alexandra House'
Mar 13,2018
0 people found
this helpful
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property ...
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Comment on agent fees
Worth every penny
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By: Julie Knox
Apr 06, 2018
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Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we can be of further assistance in the future. Kind regards, Julie Knox ...
Dec 19,2017
Minithumbdown
By: 'Jim'
Dec 19,2017
3 people found
this helpful
Being in the renters market estate fees can be a mine field however I was shocked when told to put down £200 holding fee and pay 60% of £450 for Admin fees for a 2 bed house in Gateshead (which I don't get back) then pay a first ...
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Comment on agent fees
Horrendous prices, avoid using this estate agent.....
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Nov 18,2017
Minithumbup
By: 'Pete B'
Nov 18,2017
0 people found
this helpful
Absolutely recommend if buying a house! I am a supply teacher who, through the nature of my work, have found it difficult to find a company who would give me a mortgage. Couldnt fault the service which Dawn Whiffing provided... everything was sorted within 2 weeks, ...
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Comment on agent fees
Fees were well worth the work that Dawn put in to secure the mortgage.
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Nov 17,2017
Minithumbup
By: 'Kevin & Graham'
Nov 17,2017
0 people found
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100% happy with the service received. From the start our financial advisor Thelma Bell has been fantastic, keeping us informed on our purchase all of the way through and relieving all of the stress. Not to forgot Nicola McKinley who has also been a great help. ...
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Comment on agent fees
Very reasonable, worth every penny.
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Oct 09,2017
Minithumbup
By: 'Paul'
Oct 09,2017
0 people found
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Fast friendly service. Efficient . Any questions I had were answered pretty much right away. Helpful staff even staff who were not dealing with me were very helpful...
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Mar 02,2017
Minithumbdown
By: 'frank'
Mar 02,2017
3 people found
this helpful
never return calls , has lost a sale ,would not employ this firm , save your money , they will not sell your house, ignorant to tell the truth...
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Jan 31,2017
Minithumbdown
By: 'Angry ex tenant'
Jan 31,2017
0 people found
this helpful
Well i only give a 1 star as you can't give them a 0 rating! I'm angry and upset all at once with this letting company.. Not only did we pay money to get a reference for a new property with a different letting agent but for ...
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Jan 25,2017
Minithumbdown
By: 'athira'
Jan 25,2017
0 people found
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Horrible experience. When we moved out the agent told me I had to replace the bulbs pyramid lights in kitchen and 2 candle bulbs in bedroom which I was happy to do it. I had not noticed it as the room had 7 lights so it was ...
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Comment on agent fees
BAD
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Oct 27,2016
Minithumbdown
By: 'Cheryl'
Oct 27,2016
3 people found
this helpful
Dreadful They do not answer calls or return messaging. I am a buyer and I would be furious if I was selling through this brand as they simply do not follow up. I have been in to say i will be pulling out if I ...
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Sep 17,2016
Minithumbdown
By: 'Miss Crawford'
Sep 17,2016
0 people found
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From start to finish worst estate agents iv dealt with in my life! We found the perfect property to rent, received a phone call to say we were accepted and when could we pay holding fee. We went into whickham branch the same day to ...
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Jun 22,2016
Minithumbup
By: 'Janice kirby'
Jun 22,2016
0 people found
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We have just sold our house with Sarah Mains Whickham branch. We found from start to finish the process was trouble free. Christine and Glynis were very helpful and extremely positive. They are friendly and approachable but always remain professional. I cannot thank them enough ...
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Comment on agent fees
Average
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Nov 24,2015
Minithumbup
By: 'Kathleen Watson'
Nov 24,2015
1 people found
this helpful
I would like to thank all of the staff at Sarah Mains, Low Fell, for their help throughout the process of selling my mother's house at auction. My mother is 84 and was selling the family home which she had lived in for 60 years. The efficiency ...
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Nov 23,2015
Minithumbup
By: 'Jessica brunskill'
Nov 23,2015
0 people found
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From Richard coming out to value the property to selling Sarah mains were great . Spoke to Kelly and Lorraine a lot for veiwings and always getting back to me straight away and kept me fully informed .also buying a house dawn whiffing was fantastic on ...
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Nov 19,2015
Minithumbup
By: 'Katie'
Nov 19,2015
0 people found
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From start to finish, the girls were fantastic! We rang to view a property after receiving a Rightmove match, we were quite particular about what we wanted so didn't hang around to contact about it. Lorraine got us a viewing that weekend and we rang ...
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Nov 14,2015
Minithumbdown
By: 'Matt'
Nov 14,2015
0 people found
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Found 4 properties to view with Sarah mains. Arrived at first property but Graeme was slightly late which wasn't an issue as we received a call from the office to let us know. However when we went in the property we were underwhelmed partly by the ...
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What agent could do to change your mind?
Fees wouldn't have been an issue.
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Comment on agent fees
Fees wouldn't have been an issue.
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Nov 06,2015
Minithumbup
By: 'Michael'
Nov 06,2015
0 people found
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Excellent service from start to finish. Very helpful with every aspect from viewing to completion forming a bridge between buyer and seller whilst the solicitors dragged their feet. Thank you - settled in nicely now, nearly....
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Nov 05,2015
Minithumbdown
By: 'ordch5533e'
Nov 05,2015
0 people found
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My Experience with Sarah Main Was Brilliant as a first time buyer it was a very quick and easy process. All Staff Member were really Helpful and Dawn Whiffing Was A Brilliant Advisor For my Mortage. Thank You...
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Nov 04,2015
Minithumbup
By: 'Marcin'
Nov 04,2015
0 people found
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I'm already both the property using the Sara Mains and I am very happy. The agent was very helpful, answer for all my questions. I had them lots becouse I'm the first time buyer. When I was looking the solicitor they offer me one and ...
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Nov 04,2015
Minithumbup
By: 'Michael'
Nov 04,2015
0 people found
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My initial impression with Sarah Mains Estate Agents, during the valuation, was very positive. The valuer was professional, courteous and knowledgeable and clearly outlined what Sarah Mains offered in the way of services for the seller. During the viewings phase I was regularly kept up ...
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Oct 31,2015
Minithumbup
By: 'Sharon Robinson'
Oct 31,2015
0 people found
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Found Kelly and Lorraine very helpful, they always kept me up to date and did the viewings. Sharon lambert was also very helpful and sorted out a few problems we had....
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Comment on agent fees
I thought the fees were a little high.
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Oct 31,2015
Minithumbup
By: 'thompson'
Oct 31,2015
1 people found
this helpful
We found the whole experience of selling our property with Sarah Mains to be a good one. The staff were efficient, helpful and we were impressed with their personal service....
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Oct 30,2015
Minithumbup
By: 'Mr G Smith'
Oct 30,2015
0 people found
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I have just sold my property through Sarah Mains in Low Fell. From start to finish the service I have received from not only the branch but also the conveyancing support team was first class. Glynnis from the Whickham branch originallly came out and valued ...
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Comment on agent fees
Fees are never going to be willingly paid, however the Sarah Mains team negotiated a good price considering I was selling 2 properties straight after one another
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Oct 30,2015
Minithumbup
By: 'Jeannie Clarke'
Oct 30,2015
0 people found
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The staff tried to get me the best price for the property and make the whole sale process as easy as possible... I live over 200 miles away from the property I was selling but always felt really confident that they had my interest at heart ...
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Comment on agent fees
we went to auction so not really applicable..
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Oct 30,2015
Minithumbup
By: 'Pat Minto'
Oct 30,2015
0 people found
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Found both Lorraine and Kelly to be very helpful and pleasant to deal with, nothing was a problem for them. I requested extra photographs to be added to the details advertised and this was carried out very quickly....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 3 1 7 12 2 10 2 2 5

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Firm rankings


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Estate agents

Letting agents

View All 4 Branches


Sarah Mains Residential - Low Fell, Gateshead, NE9
Office 2
4 Beaconsfield Road, Gateshead NE9 5EU
(25)
Sarah Mains Residential - Jesmond, Newcastle upon Tyne, NE2
Office 3
18c Osborne Road, Newcastle upon Tyne NE2 2AD
(1)
Sarah Mains Residential - Gosforth, Newcastle upon Tyne, NE3
Office 4
75 High Street, Newcastle upon Tyne NE3 4AA
(4)
show all branches (4)
Sarah Mains Residential - Whickham, Newcastle upon Tyne, NE16
Office 5
8-10 The Square, Newcastle upon Tyne NE1 64JE
(7)

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