Sarah Mains Residential
3.2/5, 54 reviews
57% recommended
72% sales valuation accuracy
79% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
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Latest Reviews

 View all Reviews 54
21st Feb 2020
reviewed by 'Deborah'
“My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm ......”
14th Jan 2020
reviewed by 'Deborah'
“I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house ......”
2nd Jan 2020
reviewed by 'GThompson'
“Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact ......”
16th Dec 2019
reviewed by 'john'
“I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The ......”
1st May 2019
reviewed by 'Mrs.Kumar'
“Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding ......”
15th Mar 2019
reviewed by 'Laurence'
“Helen Lane came out to our home to give us advice on the valuation on our property.rnShe was really ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 72% 79% £85,000 £350,500
Lettings 50% 33% £375 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 1 9 14 2 10 2 3 7
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Sarah Mains Residential Branches (view all 4)
Gateshead, NE9
Newcastle Upon Tyne, NE16
Newcastle Upon Tyne, NE2
Newcastle Upon Tyne, NE3

“My mum called the agency to view a property, ......”

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Feb 21,2020
Minithumbdown
By: 'Deborah'
Feb 21,2020
2 people found
this helpful
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a ...
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“I can't thank the property team at Sarah Main......”

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Jan 14,2020
Minithumbup
By: 'Deborah'
Jan 14,2020
0 people found
this helpful
I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after ...
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“Halfway through ending our tenancy, our property management was handed ......”

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Jan 02,2020
Minithumbdown
By: 'GThompson'
Jan 02,2020
4 people found
this helpful
Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my ...
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“I hired Sarah mains to sell my home in Septem......”

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Dec 16,2019
Minithumbup
By: 'john'
Dec 16,2019
0 people found
this helpful
I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers ...
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“Pro active staff...”

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May 01,2019
Minithumbup
By: 'Mrs.Kumar'
May 01,2019
0 people found
this helpful
Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. ...
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“HELEN LANE...”

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Mar 15,2019
Minithumbup
By: 'Laurence'
Mar 15,2019
0 people found
this helpful
Helen Lane came out to our home to give us advice on the valuation on our property.rnShe was really helpfull and understanding of our situation at this present time .rnrnWe found Helen to be friendly,polite and informative.rnTherefore we would have no hesitation ...
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“Sarah Mains - Low Fell...”

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Mar 12,2019
Minithumbdown
By: 'Low'
Mar 12,2019
5 people found
this helpful
Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was ...
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Comment on agent fees
60% of rent Admin Fee is the highest Admin Fee of all the Low Fell estate agents, and it amounted to no use.
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“What do we have to do to view a property...”

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Jan 04,2019
Minithumbdown
By: 'HOW'
Jan 04,2019
3 people found
this helpful
Have been trying since a Monday to get a viewing on a bungalow in NE5 Rang office Monday gentleman said he would ring me back then have requested twice via email requesting viewing still no correspondence from Sarah Main. How do clients ever sell their ...
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Comment on agent fees
N/A
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“Average...”

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Sep 18,2018
Minithumbdown
By: 'Amal'
Sep 18,2018
7 people found
this helpful
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone ...
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Comment on agent fees
Too high for a poor service
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“Sara Mains estate agents are dishunest...”

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Jul 30,2018
Minithumbdown
By: 'SARA'
Jul 30,2018
7 people found
this helpful
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them ...
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Comment on agent fees
Would not want to be involved with them.
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“Didn't evwn turn up...”

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Jul 30,2018
Minithumbdown
By: 'Nadine'
Jul 30,2018
4 people found
this helpful
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then ...
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Comment on agent fees
Didnt even get a chance to ask about fees
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“Save your money- don't go with Sarah main...”

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Jul 03,2018
Minithumbdown
By: 'A'
Jul 03,2018
7 people found
this helpful
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done ...
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Comment on agent fees
Very bad.
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“Excellent...”

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Jun 08,2018
Minithumbup
By: 'Lindsay'
Jun 08,2018
0 people found
this helpful
Ann has been a brilliant agent She is quick to respond to any problem that has arisen with my flat For example boiler breaking down or being locked out She has been helpful, kind and always cheerful It has been a pleasure to rent from ...
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Comment on agent fees
Very reasonable
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“Letting agents...”

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May 09,2018
Minithumbdown
By: 'Jcarrick'
May 09,2018
7 people found
this helpful
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to ...
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“Dawn is the most amazing mortgage advisor, her knowledge of ......”

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Mar 13,2018
Minithumbup
By: 'Alexandra'
Mar 13,2018
0 people found
this helpful
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which ...
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Comment on agent fees
Worth every penny
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By: Julie Knox
Apr 06, 2018
View all comments (1)
Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we can be of further assistance in the future. Kind regards, Julie Knox ...

“Being in the renters market estate fees can be a ......”

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Dec 19,2017
Minithumbdown
By: 'Jim'
Dec 19,2017
7 people found
this helpful
Being in the renters market estate fees can be a mine field however I was shocked when told to put down £200 holding fee and pay 60% of £450 for Admin fees for a 2 bed house in Gateshead (which I don't get back) then pay a first month's ...
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Comment on agent fees
Horrendous prices, avoid using this estate agent.....
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“Absolutely recommend if buying a house!I am a supply ......”

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Nov 18,2017
Minithumbup
By: 'Pete'
Nov 18,2017
0 people found
this helpful
Absolutely recommend if buying a house! I am a supply teacher who, through the nature of my work, have found it difficult to find a company who would give me a mortgage. Couldnt fault the service which Dawn Whiffing provided... everything was sorted within 2 weeks, ...
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Comment on agent fees
Fees were well worth the work that Dawn put in to secure the mortgage.
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“100% happy with the service received. From the start our financial ......”

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Nov 17,2017
Minithumbup
By: 'Kevin'
Nov 17,2017
0 people found
this helpful
100% happy with the service received. From the start our financial advisor Thelma Bell has been fantastic, keeping us informed on our purchase all of the way through and relieving all of the stress. Not to forgot Nicola McKinley who has also been a great help. ...
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Comment on agent fees
Very reasonable, worth every penny.
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“Fast friendly service. Efficient . Any questions I had were answered ......”

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Oct 09,2017
Minithumbup
By: 'Paul'
Oct 09,2017
0 people found
this helpful
Fast friendly service. Efficient . Any questions I had were answered pretty much right away. Helpful staff even staff who were not dealing with me were very helpful...
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“never return calls , has lost a sale ,would not employ ......”

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Mar 02,2017
Minithumbdown
By: 'frank'
Mar 02,2017
5 people found
this helpful
never return calls , has lost a sale ,would not employ this firm , save your money , they will not sell your house, ignorant to tell the truth...
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“Well i only give a 1 star as you can't give ......”

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Jan 31,2017
Minithumbdown
By: 'Angry'
Jan 31,2017
2 people found
this helpful
Well i only give a 1 star as you can't give them a 0 rating! I'm angry and upset all at once with this letting company.. Not only did we pay money to get a reference for a new property with a different letting agent but for ...
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“Horrible experience. When we moved out the agent told me ......”

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Jan 25,2017
Minithumbdown
By: 'athira'
Jan 25,2017
2 people found
this helpful
Horrible experience. When we moved out the agent told me I had to replace the bulbs pyramid lights in kitchen and 2 candle bulbs in bedroom which I was happy to do it. I had not noticed it as the room had 7 lights so it was ...
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Comment on agent fees
BAD
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“Dreadful They do not answer calls or return messaging. I ......”

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Oct 27,2016
Minithumbdown
By: 'Cheryl'
Oct 27,2016
6 people found
this helpful
Dreadful They do not answer calls or return messaging. I am a buyer and I would be furious if I was selling through this brand as they simply do not follow up. I have been in to say i will be pulling out if I ...
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“From start to finish worst estate agents iv dealt with ......”

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Sep 17,2016
Minithumbdown
By: 'Miss'
Sep 17,2016
2 people found
this helpful
From start to finish worst estate agents iv dealt with in my life! We found the perfect property to rent, received a phone call to say we were accepted and when could we pay holding fee. We went into whickham branch the same day to ...
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“We have just sold our house with Sarah Mains Whickham ......”

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Jun 22,2016
Minithumbup
By: 'Janice'
Jun 22,2016
0 people found
this helpful
We have just sold our house with Sarah Mains Whickham branch. We found from start to finish the process was trouble free. Christine and Glynis were very helpful and extremely positive. They are friendly and approachable but always remain professional. I cannot thank them enough ...
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Comment on agent fees
Average
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“I would like to thank all of the staff at ......”

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Nov 24,2015
Minithumbup
By: 'Kathleen'
Nov 24,2015
1 people found
this helpful
I would like to thank all of the staff at Sarah Mains, Low Fell, for their help throughout the process of selling my mother's house at auction. My mother is 84 and was selling the family home which she had lived in for 60 years. The efficiency ...
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“From Richard coming out to value the property to selling ......”

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Nov 23,2015
Minithumbup
By: 'Jessica'
Nov 23,2015
0 people found
this helpful
From Richard coming out to value the property to selling Sarah mains were great . Spoke to Kelly and Lorraine a lot for veiwings and always getting back to me straight away and kept me fully informed .also buying a house dawn whiffing was fantastic on ...
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“From start to finish, the girls were fantastic! We rang ......”

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Nov 19,2015
Minithumbup
By: 'Katie'
Nov 19,2015
0 people found
this helpful
From start to finish, the girls were fantastic! We rang to view a property after receiving a Rightmove match, we were quite particular about what we wanted so didn't hang around to contact about it. Lorraine got us a viewing that weekend and we rang ...
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“Found 4 properties to view with Sarah mains. Arrived at first ......”

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Nov 14,2015
Minithumbdown
By: 'Matt'
Nov 14,2015
0 people found
this helpful
Found 4 properties to view with Sarah mains. Arrived at first property but Graeme was slightly late which wasn't an issue as we received a call from the office to let us know. However when we went in the property we were underwhelmed partly by the ...
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What agent could do to change your mind?
Fees wouldn't have been an issue.
Attached Filesnbsp;
Comment on agent fees
Fees wouldn't have been an issue.
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“Excellent service from start to finish. Very helpful with every ......”

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Nov 06,2015
Minithumbup
By: 'Michael'
Nov 06,2015
0 people found
this helpful
Excellent service from start to finish. Very helpful with every aspect from viewing to completion forming a bridge between buyer and seller whilst the solicitors dragged their feet. Thank you - settled in nicely now, nearly....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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