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    Peter Allen
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    Leah Berry
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    Sarah Kenny
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    Peter Allan
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    Rebecca McKelvey
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    Laura Baker
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    Aimee Freeland
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    Emma Loveland
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    Bethany Headlam
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30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

 
Website not available

Properties for sale
Properties for rent
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
This is a long-over due review - I rented a two-bedroom property less than a year ago before moving to London. SK staff were nothing but incredibly helpful in making that happen. I am now about to rent another property after moving back to Bristol; Yasmin & Emma Loveland's amazing service before made me come straight back to the Sarah Kenny fold. Thanks both!...
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Comment on agent fees
High I thought, but that is the case with many other agents. Also, no discount given to those who have rented with SK previously.
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Very good service offered by friendly staff. Made the letting procedure very easy through good communication and explanations. Would use again....
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Comment on agent fees
The agency fees were slightly excessive, although this was in line with the local market rates. As such the high fees are purely an industry problem.
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
I truly recommend Sarah Kenny Residential Lettings. What a wonderful company! The staff are excellent and so professional. They are always available to help and answer questions....
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Was this helpful? Yes
Sep 24,2016
Minithumbup
By:
Sep 24,2016
0 people found
this helpful
The people in Sarah Kenny have been nothing but helpful. It was one of those rare occasions with estate agents (a first for me personally) when everything progresses seamlessly, without issue. Many thanks to Laura and Leah for making that happen....
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Comment on agent fees
Reasonable for the service provided.
Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
during my time at 54 Terry House I exchanged emails with Emma Loveland, Aimee Freeland and Bethany Headlam. All of them were very helpful and replied nicely to my questions. I am very happy about the service received and I'd be happy to rent again a house managed by Sarah Kenny Agency....
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Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
Just a quick note to thank SK and Emma in particular for sorting out our hot water issue super quickly and efficiently last week. Emma was really helpful throughout and we really appreciated the excellent customer service, which ensured that a relatively minor problem didn't become a really big one. A special mention for Steve the handyman too, who was exceptional!...
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Comment on agent fees
No comment
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Amazing company, friendly people willing to help in every way. Really satisfied with them and I will definitely recommend them to friends and family....
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I rented out my property for over 20 years with Sarah Kenny Residential Lettings. All I can say is that all the staff that I dealt with were fantastic - efficient, helpful, courteous and professional. I never once had a problem, when one tenant left they always found a new tenant very promptly and they promptly dealt with any little issues that arose with my tenants. I would certainly very highly recommend them....
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Comment on agent fees
They were very reasonable
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Tailored search to our taste, very quick, knew exactly what we were looking for and approachable. Went through the inventory thoroughly and very friendly....
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Comment on agent fees
Fees are reasonable for what the service they provide
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
I was abroad and relocating to Bristol really quickly so it was important to me to view properties in the 2 days I was in the UK and then be able to continue the process when I returned abroad but I also needed the whole process to be completed within 2 weeks. Laura and Leah were excellent from start to finish, finding me properties that exactly matched my requirements and then ensuring that everything went through and able to move in within my timescale. They were professional, efficient and fr...
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Comment on agent fees
Fees were as you would expect them to be for any agent
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
0 people found
this helpful
Very good agents, really helpful and responsive. All i need is to talk to them about all of my queries and requirements and they sorted them out....
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What agent could do to change your mind?
good
Comment on agent fees
good
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
Very friendly and helpful (e.g. allowed electronic signatures for Tenancy Agreements which was extremely useful as I was moving to Bristol from another city and could not easily get there in person before moving in). Also swift in sorting out a minor plumbing and window blinds issue shortly upon our moving in. Would highly recommend Sarah Kenny....
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Comment on agent fees
agency fee is 35% of one months rent + VAT. They are transparent in that they advertise this on their website.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Laura Baker and the whole team of Sarah Kenny have been extremely helpful, their service excellent and uncomplicated. The viewing was well prepared and so was the key collection. Laura provided me with all the information about the flat, showed me all the neuralgic spots (stop taps, metres etc.) and took plenty of time to go through the inventory in great detail and without a rush. My overall experience with Sarah Kenny has been very pleasant and should I ever look for a place in Bristol again, ...
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Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
We rented a lovely flat through Sarah Kenny for over two years and cannot fault the service we received - professional and friendly people who are always there if you need them....
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Comment on agent fees
Very reasonable fees especially considering the level of service you receive
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
I have used Sarah Kenny both as a tenant and now as a landlord. In both cases I find the staff to be very professional and helpful. It was a no brainer to choose Sarah Kenny when I came to let out my flat. From the start I was given excellent service at each point of contact. Any issues were resolved quickly once I actioned them and they were prompt in setting up and searching for tenants....
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Comment on agent fees
I was able to negotiate a reasonable agents fee and they are worth every pound of it!
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
Overall good proactive two way communication (sometimes you have to continually chase or follow up). Kept things simple and straightforwards from start to finish. I appreciated how they had all utilities set up prior to moving in which made life a lot easier. Most importantly a friendly service....
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Comment on agent fees
Took on a 3 month lease so the agents fees had been "pro rated" down accordingly but still seemed on the high side of others in the area.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Excellent, professional seamless and transparent process in finding a suitable tenant in the shortest time. I thoroughly recommend Sarah Kenny to any potential landlord as their experienced, friendly and efficient handling of my letting made the entire process simple. Thank you...
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Comment on agent fees
Reasonable for the complete service they provide
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
very efficient staff and reactive, great availability for the visit and to answer to all our questions our moving went well thanks to Sarah Kenny...
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Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Having had a positive experience as a tenant through Sarah Kenny I had no doubt as to which letting agent I would use for the letting and management of my flat in Bristol. The service offered has been first class, transparent and straightforward, from original arrangements with the director Peter Allen to the excellent, efficient and reassuring support from Leah & Rebecca in the office. I would not hesitate to recommend this agent....
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Comment on agent fees
More competitive for management fees than some of the other major sales and letting agents in Bristol.
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By:
Jul 06,2016
0 people found
this helpful
Had a pleasant initial meeting, thereafter I found them to have poor customer skills and were quite disorganised in the office. We had to break the tenancy due to a very exceptional circumstance - the agency (director) made it clear that they only cared about the landlord. They were inflexible and uncompassionate to the situation and unhelpful. It was clear they were representing only the landlord and not the tenant; you can't have one without the other. They also didn't contact me re issues w...
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What agent could do to change your mind?
High but seems standard for Bristol.
Comment on agent fees
High but seems standard for Bristol.
Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
All our correspondence with this agency was professional and helpful. There was some initial confusion due to issues involving the landlady, but the agency took pains to communicate with us as best they could....
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Comment on agent fees
Not sure. Probably about right.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
1 people found
this helpful
Emma has been fantastic as our property manager. Extremely efficient and co-operative whatever the issue. House is in good hands when living the other side of the world, which is very reassuring!...
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Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
1 people found
this helpful
From the start, it was clear to us that SK was no normal lettings company. We needed to move quite quickly and within two days of our initial contact we were well on our way through the process. Often these things can get dragged on & on through slow administration, however with SK everything just ran smoothly. Thoroughly friendly, professional and incredibly helpful team. Thank you so much,...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 08,2016
Minithumbup
By:
Jun 08,2016
1 people found
this helpful
We had several occasions whilst renting through Sarah Kenny where we needed urgent attention to an aspect of the property. In each instance Emma's response was immediate, efficient and really helpful. I felt that she went the extra mile to make sure we got the best service possible....
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 24,2016
Minithumbup
By:
May 24,2016
1 people found
this helpful
We have used Sarah Kenny Residential Lettings for many years and cannot recommend them highly enough. Our current property manager Emma Loveland is absolutely first class. Nothing what so ever is too much trouble for Emma and her attention to detail ensures total piece of mind. No worries what so ever, you simply now that your property is in the very best of hands. Gary & Pat Waite...
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Comment on agent fees
Good
Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
0 people found
this helpful
Curiosity brought me back to Sarah Kenny website. What a pleasant surprise it is to see that the flat (REDRD124) for which I applied nearly a month ago is still on market. Now, I can't help but wonder whether the agents are interested in letting the property at all or for whatever shady considerations they are just buying time; since time, as the saying goes, is money. There are only two positive things to be said about the agency: one is the floor plans, which is a very useful extra, and the o...
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What agent could do to change your mind?
Bad.
Comment on agent fees
Bad.
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
1 people found
this helpful
Laura was really helpful. I met her twice before I rent the house and she answered all my questions. Also, she replied me asap in my emails. Thank you for your services...
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Was this helpful? Yes
May 12,2016
Minithumbup
By:
May 12,2016
1 people found
this helpful
Emma Loveland has provided an outstanding service dealing with both our tenants and management company. Emma is always polite and courteous, responds very promptly to all matters, and handles whatever occurs, good, not so good or even less with tact, diplomacy and good common sense. I have every confidence in Emma's ability to make wise judgements, deal with all matters fairly, and provide good advice when needed. She even has a great sense of humor. She is a credit to the company whose services...
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 10,2016
Minithumbdown
By:
May 10,2016
0 people found
this helpful
This company did a very good job of managing the property that we rented. They had been quite responsive and addressed most issues within a reasonable time period. Unfortunately, at the end of the lease term, they did as many agents would do and chose to find find faults which did not exist such that they inappropriately retained monies from the security deposit. Further, as the agreed lease end-date was mid-month, rather than us paying only partial rent, we paid in full under the assumption tha...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
By: Rebecca McKelvey
May 16, 2016
View all comments (1)
We are sorry that you feel this way, the Landlord agreed to release you from the tenancy agreement early on the basis that you paid rent up until a new tenant moved in and paid his reletting fee. You moved out 3 weeks before the new tenants moved in and the Landlord agreed to reinmburse you 2 weeks rent because he had carried out some decoration work in between tenancies. Your request for a rent refund only came on the day you were leaving the property. The issue of the cleaning is now with the ....
Apr 29,2016
Minithumbup
By:
Apr 29,2016
1 people found
this helpful
Super helpful, everything went very smoothly and we now living in a lovely flat! Quick turnaround for the move in....
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Comment on agent fees
fairly expensive
Was this helpful? Yes
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Peter Allen - upload your photo Peter Allen
2 reviews

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Leah Berry - upload your photo Leah Berry
40 reviews

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Sarah Kenny - upload your photo Sarah Kenny
8 reviews

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Peter Allan - upload your photo Peter Allan
6 reviews

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Rebecca McKelvey - no image available Rebecca McKelvey
Office Manager
2 reviews

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Laura Baker - upload your photo Laura Baker
42 reviews

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Aimee Freeland - upload your photo Aimee Freeland
4 reviews

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Emma Loveland - upload your photo Emma Loveland
8 reviews

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Bethany Headlam - upload your photo Bethany Headlam
1 reviews

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