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    Dan Franklin
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    Sansome
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    Nicholas Smirthwaite
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    Roger Sansome
Sansome & George Estate Agents have been associated with the sale of all types of homes and properties in Hampshire and Berkshire for almost 30 years.
 
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Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
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As first time buyers of a property being sold by Samson and George, my partner and I had a very positive experience with the sellers agent, Nicholas Smirthwaite. Nick was always professional, friendly, and gave sound advice throughout the whole process. We never felt like we were treated as a potential sale, instead we felt consistently supported and reassured. He's a genuinely nice and trustworthy guy. Our purchase took 6 months from the acceptance of our offer to completion. Unfortunately our...
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Comment on agent fees
I think Nick earns his fees.
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Feb 04,2015
Minithumbup
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Feb 04,2015
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Both Dan and Sean were really helpful and kept us informed at all times. They made our process of buying our first home go very smoothly and nothing was too much trouble!...
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Aug 16,2014
Minithumbup
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Aug 16,2014
0 people found
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I have rented several properties and we received the best service we have ever experienced through Sansome and George. They are professional, efficient and above all, they really do care about enduring you have the best experience possible in your property. I would highly recommend Sansome and George for all your property needs....
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You definitely receive a first class service
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Jul 22,2014
Minithumbup
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Jul 22,2014
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It took 12 months to sell my house but at all times Nick was very kind and helpful. He remained positive when I felt negative and managed to cheer me up when I thought that the house would never sell. He never once pressurized me and I always very confident that he would eventually succeed in selling the house. At the end of the transaction things became very "hairy" but once again he never panicked and was able to get to the root of the problem and resolve the issues so that the excha...
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Comment on agent fees
No one likes paying stamp duty or estate agent fees but in my case it took such a long time that Nick earned his fees!!!!!!
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Jun 13,2014
Minithumbup
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Jun 13,2014
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I don't write reviews very often and I never thought I would be writing a very positive one about an estate agent. I have to say that the whole experience was positive. Any hitches were instantly resolved and he went the extra mile to keep the whole chain informed at all of the time. I have no hesitancy in recommending Nicholas at Samsome and George. Professional, hardworking, approachable and thorough....
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Jun 02,2014
Minithumbup
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Jun 02,2014
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Our apprehensions about selling our house were soon dismissed after meeting with Nicholas Smirthwaite. We were right to be positive. I can't believe we are saying this about an Estate Agent, but he has been nothing but outstanding. He was always punctual for the viewings, and very personable with the prospective buyers. Being part of a relatively long 'chain' and the concerns that brings with it, has been made easy by the regular reassuring updates on progress. Towards the exchange of contracts ...
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May 28,2014
Minithumbup
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May 28,2014
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I'm not a fan of Estate Agents. I think I have most people's attitude that it's a lot of money for what? But let me tell you of our experience with the sale of our house in Burghfield Common. It went onto the market in 2012 with an upmarket company in Reading. After two visits in the first month it seemed to be transferred to a partner company in Burghfield Common to take the lead. Our thoughts had been that putting it with a reading estate agent it might pull someone who needed a bigger hou...
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May 27,2014
Minithumbup
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May 27,2014
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Simply the best! I have just moved into a new house in Mortimer after a searching for almost a year. Throughout that year I have been dealing with Nick Smirthwaite - not only has he helped me find the \'right house\' but he also helped me secure a mortgage. Nick is totally honest and straightforward to deal with - he is 100% professional at the same time as being a nice guy! I have no hesitation in recommending Sansome and George ( and Nick) to anyone who is looking in the Mortimer area....
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May 26,2014
Minithumbup
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May 26,2014
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Having just bought through Sansome and George Mortimer, we found the agents there (in particular, Nick) to be friendly, courteous, and very helpful. While we were looking for a new house, they kept us posted as to properties they thought we would be interested in. Viewings were arranged quickly and at convenient times. Once we had an offer accepted, Sansome and George worked hard to get all parties in a position to exchange, helping to iron out any issues that arose. We would definitely reco...
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Mar 02,2014
Minithumbup
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Mar 02,2014
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Very professional service from start to end. Always sorted out any problems very promptly and worked hard on behalf of the tenant. Very amiable staff who paid attention to detail and had a practical and realistic approach. Would recommend the Mortimer Branch to all those looking to rent a home....
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Oct 20,2013
Minithumbdown
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Oct 20,2013
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Do not touch them !!!! Instructed them to sell our house in July - over promised but under delivered , managed to produce one unprofessional external photo of our property in four months but no floor plan - persuaded us to sell it for £30 k under their valuation for a quick sale, there was nothing quick about it! Did nothing for us "their client" - allowed our sale to fall through due to their incompetence and lazy attitude. When we wrote a complaint to the the Managing Director...
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Mar 20,2013
Minithumbup
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Mar 20,2013
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Both Gordon at the outset and Emma thereafter were polite, pleasant & incredibly helpful throughout the whole process. For what was a fairly straightforward chain it got quite messy, predominantly due to the agent through which I was purchasing however Emma managed the situation incredibly professionally, kept me up to date at all times and without her I doubt whether the move would have progressed. She also dealt with the agent whom I was purchasing through incredibly professionally / pati...
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Mar 12,2013
Minithumbup
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Mar 12,2013
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Sansome and George have been the most organised and responsive agency we have ever dealt with. They were very fast with their response to any query or problem I had and were at all times very helpful. They were very fair with their costs and I wish more agencies were similar. Thank you to Emma for all her help :)...
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Mar 08,2013
Minithumbup
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Mar 08,2013
0 people found
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I only have good words to say about Emma and the team. The service and communications were swift and efficient while being friendly. Our landloard dealt with any issues we had on a day-to-day basis so I cannot comment on this element of the Sansome & George service but I am confident is also of a high quality. If ever I was looking for a property in the area again I would happily use Sansome & George...
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Oct 12,2012
Minithumbup
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Oct 12,2012
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Enormously capable and effective Estate Agent. Ben George was totally in charge of the sale of my home. He is particularly intelligent and has a voracious appetite for sales and understanding of the activity he conducts. He is an accomplished organiser: fastidious in his own work. He is indubitably spirited; genuinely enthusiastic and perpetually positive. A polished Estate Agent in every sense. For me, he embodies everything that I believe makes the Estate Agent business what it is. It is di...
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Jun 13,2012
Minithumbup
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Jun 13,2012
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I have to say that Sansome and George in Theale is the best agent I have ever had to deal with. I have had some less than good experiences in the past with pushy, unreliable and rude agents and I didnt think that there was an agent out there who was any different... however they exceeded my expectations beyond belief! Ben was so effecient and there every step of the way, which meant that I was ready to exchange on my purchase only 4.5 weeks into the process! They were helpful, prompt, friendly a...
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Jun 09,2012
Minithumbup
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Jun 09,2012
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We bought & sold using Sansome & George and received an outstanding service. We really were impressed with each member of staff\'s professional attitude, Emma, Gordon & Ben were all exceptionally helpful and understanding. They always kept us updated with changes and followed up queries and concerns we had with the vendor & Buyers. We always had our calls returned in a timely fashion and they were honest & patient in their approach. We have been using Sansome & George...
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Feb 10,2012
Minithumbdown
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Feb 10,2012
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Absolutely disappointed with the very poor service in the Mortimer office, the man roger who dealt with us was rude and very unprofessional .when we had the viewing he knew nothing about the property, he said they would phone the landlord for answers and phone us. Heard nothing went in the next day he said he knew nothing and the day after that we went in again and he still knew nothing. Had to find out the information from the landlord myself. Landlord had a meeting with the estate agents and r...
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What agent could do to change your mind?
Do his job and try to sell us a property like he should, find out all information about a property before trying to rent it.
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Nov 23,2011
Minithumbdown
By:
Nov 23,2011
0 people found
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We have received mail shots aimed at out property and even hand written envelopes addressed to ourselves, from this agent constantly harrassing us to change agents and to go with them. At the beginning of the year we were informed by this estate agent that the property was "too far away from the office to take on". Upon receiving yet another letter from the company I called them and politely informed them that we were happy with our estate agent and to please stop sending letter...
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Oct 24,2011
Minithumbup
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Oct 24,2011
0 people found
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Very professional service with friendly staff. Mainly dealt with Gordon & Ben and both were very helpful. A very pleasant experience. Thank you!...
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Sep 01,2011
Minithumbdown
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Sep 01,2011
0 people found
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I'm sure the service is fine when all is going well, but after having to let a vendor down we experienced a different side of this branch. A very rude and borderline abusive call was received which was the true height of unprofessionalism. After calmly explaining the situation no apology was forthcoming and the ultimate irony is that the very next week this branch helped another buyer gazump us on our first house purchase! I'm sure there is zero accountability in this industry as a whole but ...
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What agent could do to change your mind?
This industry is very volatile due to it's nature and poor regulation prior to contact exchange. Do NOT give abusive calls to people who are looking out for their families best interests in a tough market when you would not hesitate to do the same and more.
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Feb 22,2011
Minithumbup
By:
Feb 22,2011
0 people found
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Brilliant service from the two gentlemen in the office, couldn't have asked for more....
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Oct 26,2010
Minithumbup
By:
Oct 26,2010
0 people found
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We have been with S and G since 2001 and cannot fault them. Always helpful, efficient and firendly. would highly recommend them....
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Sep 06,2010
Minithumbup
By:
Sep 06,2010
0 people found
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Wonderful service, we really were impressed with the three member of staff's professional attitude. They always kept us updated with changes, always returned telephone calls and were honest with all aspects of their service. Would definately recommend Sansome and George (Theale office) and would definately use them again without hesistation....
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Jul 20,2010
Minithumbdown
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Jul 20,2010
0 people found
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Absolutely terrible customer service. As I walked into the mortimer office, neither of the two people in the office acknowledged me. I tried to arrange a viewing and was told that they just needed to make a call. I did not hear anything and called again to leave my details. Again, did not hear anything. So I went back to the office in person. It was then that I learnt that the very unhelpful, miserable man that was dealing with me was the PRINCIPLE OF THE COMPANY! When I asked why he had not ...
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Mar 03,2010
Minithumbup
By:
Mar 03,2010
0 people found
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Wonderful service throughout. Thank you Gordon for all your help in what wasn\'t entirely a straight forward process....
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Jan 24,2010
Minithumbup
By:
Jan 24,2010
0 people found
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Nothing was too much trouble. They acted in a professional manner throughout. Special thanks to Emma-always kept me informed with the process, through references etc. Could not fault her....
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Nov 27,2009
Minithumbup
By:
Nov 27,2009
0 people found
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Cannot fault these guys at all. Was with a competitor for 7 months with only one offer and within a week of switching to Sansome and George I had a firm offer. A very professional, well mannered and polite team who made my first house sale very straightforward. Would use these guys again and again....
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Aug 22,2009
Minithumbup
By:
Aug 22,2009
0 people found
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Sep 21,2006
Minithumbup
By:
Sep 21,2006
0 people found
this helpful
The best lettings agent I've ever dealt with. They (Emma from their Theale branch in particular) have a very friendly approach, always respond promptly to all enquiries. Thumbs up!!!...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 6 0 10 0 7 0 0 4

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Agent Fees

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Complaints Procedure

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Awards won by Sansome & George Berkshire & Hampshire

Individual Branch Awards

Reading, RG7 3TQ

Firm rankings



Basingstoke
41 - 43 Winchester Street, Basingstoke RG21 7ET
(1)
Bramley
Station House Sherfield Road, Bramley RG26 5AG
(1)
Kingsclere
2 George Street, Kingsclere RG20 5NQ
(0)
show all branches (7)
Mortimer
1 Aborn Parade 45 West End Road, Reading RG7 3TQ
(11)
Newbury
50b Northbrook Street, Newbury RG14 1DT
(0)
Office 4
1 The Parade Franklin Avenue, Tadley RG26 4ET
(0)
Theale
23 High Street, Reading RG7 5AH
(18)

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