At Sanderson James we offer a one-stop shop for all of your property and financial requirements and use the latest technology and systems to provide you with the best possible service. We have recentl Read full description...At Sanderson James we offer a one-stop shop for all of your property and financial requirements and use the latest technology and systems to provide you with the best possible service. We have recently expanded and now have four offices located in Manchester and Tameside, employing over 35 highly trained professional staff.
Sanderson James Ltd

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Properties for Sale
Properties to Rent

“ Awful Service full of Lies... ”

Jul 09,2018
Minithumbdown
By: 'Never let from Sanderson James'
Jul 09,2018
0 people found
this helpful
I have had the misfortune of dealing with Sanderson James twice (I would have rented a diffrent property if i had known) Late / unavailable to hand us keys costing us a fortune in van rental. Then contacted me nonstop once I said I would be ...
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Comment on agent fees
Bad- no value for service
Was this helpful? Yes
Feb 21,2018
Minithumbup
By: 'P.H'
Feb 21,2018
2 people found
this helpful
Really helpful, gave me great advise, sold my property quickly, they were professional and friendly, they were a god send getting the sale through, would definitely recommend....
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Comment on agent fees
good
Was this helpful? Yes
By: Dr Mohammad Y Malik
Feb 26, 2018
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Sanderson James are very professional and helpful Agents. They have provided me an excellent service and I have no hesitation in giving them 4.50 stars out of five. Very good professionals ...
Jan 18,2018
Minithumbup
By: 'M Khan'
Jan 18,2018
2 people found
this helpful
I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a ...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 26,2017
Minithumbdown
By: 'Anon'
Jan 26,2017
3 people found
this helpful
Sanderson James have had my property on the market for almost 8 months. When they initially visited their sales representative made a number of promises of which none of which were kept. I had to chase the branch on over 17 occasions to get simple things completed ...
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Was this helpful? Yes
Nov 07,2016
Minithumbup
By: 'KelHomes'
Nov 07,2016
3 people found
this helpful
By far the best service I've received. My house is well looked after. Always at hand when I need advice. very efficient and knowledgeable team...
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Comment on agent fees
good
Was this helpful? Yes
Sep 28,2016
Minithumbup
By: 'Duncan'
Sep 28,2016
3 people found
this helpful
I have used Sanderson James for about four years, since I first started letting my property. They are always very courteous and friendly and handle everything in a very professional and efficient manner. They communicate clearly and effectively, which is always appreciated....
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Comment on agent fees
I believe the agent's fees are competitive, although I have not benchmarked recently.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'Anon'
Jul 08,2016
3 people found
this helpful
When I decided to let my house five years ago I wanted the whole experience to be hassle-free. Sanderson James are consistently rated as being the best letting and estate agents in the area. Based on their reputation I decided to go with SJ and ...
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Comment on agent fees
Very reasonable and competitive.
Was this helpful? Yes
Apr 26,2016
Minithumbup
By: 'Review'
Apr 26,2016
3 people found
this helpful
I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help &...
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Comment on agent fees
Good fees & excellent customer service.
Was this helpful? Yes
Apr 18,2016
Minithumbdown
By: 'Mr Guy Booker'
Apr 18,2016
1 people found
this helpful
this is the worst service i have had asked for a viewing on a rental property 4 times via Rightmove, no response, no call. Poor service, poor company, would not use even if the right property was with them. total shambles. Feels sorry for the landlord ...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 04,2016
Minithumbup
By: 'Patrick'
Apr 04,2016
3 people found
this helpful
A huge thanks to Tara for all her hard work in securing a new buyer for our house in Sunnybrow Park. Tara was very professional and proactive in steering the process to a quick completion...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By: 'Avatar'
Mar 14,2016
0 people found
this helpful
I cancelled a contract with them within a couple of days of signing a letting agreement. Current regulations state that an agreement with a letting agent can be cancelled within 14 days. Ever since then, they have hounded me for 300 GBP and have made threats which ...
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Was this helpful? Yes
By: Jennifer Drinkwater
Apr 02, 2016
View all comments (1)
With regard to the cancellation regulations it is important to bear in mind where and when the contract is entered into, i.e. if it is an 'on premises contract' this is not applicable, and there is no right to cancel, but it is if it is 'off premises' (i.e. signed at the property with you there and then) it does apply. However in your circumstance, we simply emailed it over for your consideration, the ARLA guidelines do not cover this circumstance specifically, but the intention of the regulat ...
Feb 24,2016
Minithumbup
By: 'Jerry'
Feb 24,2016
4 people found
this helpful
Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. β€š£20,000) would be well managed. It was, and the project was finished on time and on budget. The property can now ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sanderson James
Mar 02, 2016
View all comments (1)
Thank you for your review, it's been a pleasure working with you over the years. ...
Feb 20,2016
Minithumbup
By: 'karen'
Feb 20,2016
4 people found
this helpful
I had an excellent experience using them to let my property. I have found tenants myself in the past and used other agents, but their attention to detail and level of service was second to none, I would definitely recommend them to anyone....
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Was this helpful? Yes
Feb 05,2016
Minithumbup
By: 'MM Thong'
Feb 05,2016
4 people found
this helpful
Jennifer was particularly helpful and supportive when there were problems with a tennant. She was approachable and gave good advice...
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Was this helpful? Yes
Jan 05,2016
Minithumbup
By: 'Prof. Loureiro'
Jan 05,2016
4 people found
this helpful
I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with ...
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Comment on agent fees
ItΒ΄s just allright
Was this helpful? Yes
Jan 04,2016
Minithumbup
By: 'Granita Properties Ltd'
Jan 04,2016
3 people found
this helpful
Sanderson James found tenants swiftly and took care of all the details including moving all utility contracts into the tenants names and organising a tenancy deposit scheme. Very happy with their service and would definitely recommend!...
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Was this helpful? Yes
Nov 23,2015
Minithumbdown
By: 'Alice Upton'
Nov 23,2015
2 people found
this helpful
All members of staff that I had the misfortune of encountering at Sanderson James during my tenancy were collectively the most incompetent group of people I have ever come across. As soon as I had signed the tenancy agreement and handed over the extortionate agency ...
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What agent could do to change your mind?
Extortionate!
Attached Files
Comment on agent fees
Extortionate!
Was this helpful? Yes
By: v.annoyed
Feb 10, 2016
View all comments (1)
have to agree with this comment whole-heartedly. just appalling as a tennant. ...
Aug 24,2015
Minithumbup
By: 'Ruth'
Aug 24,2015
4 people found
this helpful
This was the first house that I have ever sold and I didn't have a clue where to start. I decided to go with Sanderson James as opposed to other local agents as they followed up on my initial enquiry and their level of customer ...
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Was this helpful? Yes
Aug 07,2015
Minithumbup
By: 'Mr Ahmed'
Aug 07,2015
2 people found
this helpful
After searching endlessly for an agent online I decided to take a walk along Stockport road where there is a great selection of agents and I preferred dealing with someone face to face rather than using an impersonal online service. I spoke to a few ...
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Comment on agent fees
Worth the fees for the service I received.
Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'Jdavis'
Aug 05,2015
2 people found
this helpful
After marketing my property with another agent for over 5 months with hardly no viewings and no updates I decided to change my agent. Emma came out to my property and promised me she would be able to sell my property for me. The team bent ...
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Was this helpful? Yes
Jul 31,2015
Minithumbup
By: 'Jferns'
Jul 31,2015
3 people found
this helpful
Gemma and Emma was absolutely fantastic throughout the whole process I cannot thank them both enough. From start to finish they were hard working genuine girls with real knowledge of the area . I sold my house through Sanderson James and also purchased. After being up ...
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Was this helpful? Yes
Jul 16,2015
Minithumbdown
By: 'Mhouses'
Jul 16,2015
0 people found
this helpful
I bought a house of Sanderson James and it was the worst buying experience I have had since becoming a investor 20 years ago, not to mention I have properties all over Manchester at least 25 off the top of my head I would never touch them ...
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What agent could do to change your mind?
I am a buyer there selling fees are too expensive there are some houses that have been on over 8 months
Attached Files
Comment on agent fees
I am a buyer there selling fees are too expensive there are some houses that have been on over 8 months
Was this helpful? Yes
By: Emma O'Rourke
Jul 30, 2015
View all comments (1)
Bianca has not worked for the company for 3 months and never worked out of the Levenshulme office also she was an apprentice who NEVER dealt with the sales process, I have no record of any of our investors buying 3 houses in the last year! We have no record of any of the events that this review is stating and therefor we would like this to be investigated further. What methods are you using to ensure these reviews are actually real? ...
May 18,2015
Minithumbdown
By: 'ace'
May 18,2015
2 people found
this helpful
I am a Landlord Investor and have bought a number of properties over the years. I have dealt with many agents during this time. Sanderson James however will be crossed off my list for future though. I bought a property in April 2015. I got the ...
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What agent could do to change your mind?
Well apart from the β€š£365 I lost which didn't go to them, we didn't actually get that far.
Attached Files
Comment on agent fees
Well apart from the β€š£365 I lost which didn't go to them, we didn't actually get that far.
Was this helpful? Yes
Feb 10,2015
Minithumbup
By: 'happyhouseseller'
Feb 10,2015
2 people found
this helpful
Ok so where do I start.... firstly I would like to thank Sanderson James for not only being a great agent that ACTUALLY sells your house. I was with another local estate agent for 13 months initially I had both agents come out and value my ...
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Was this helpful? Yes
By: Emma O'Rourke
Feb 11, 2015
View all comments (1)
Thank you for the great feedback , it was a pleasure selling your house and like I said we don't just sit back and let the house sell itself we put in a lot of work and effort and it pays off as you know. We have a lot of happy vendors and we will carry on doing what we do best and that's selling houses. Hope you are happy in your new home. Emma O'Rourke ...
Feb 06,2015
Minithumbdown
By: 'Maria .'
Feb 06,2015
3 people found
this helpful
The most aggressive estate agent I have ever come across they are very dishonest and non transparent when it comes to their fees, charges and terms and conditions have no sense of customer service will not even acknowledge their mistakes let alone do something about ...
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What agent could do to change your mind?
too high in price plus were dishinest told me there fees is β€š£350 then came to my attention its β€š£420
Attached Files
Comment on agent fees
too high in price plus were dishinest told me there fees is β€š£350 then came to my attention its β€š£420
Was this helpful? Yes
By: Sanderson James
Mar 03, 2016
View all comments (3)
Dear Maria, I am pleased to advise that the outcome of the Property Ombudsman's investigation which was finalised in October 2015 further to reviewing all communication and the agreement between us, was 'No award or remedy is required of Sanderson James'. Your request for a refund of the fee's which you believed were misleading was not upheld. We pride ourselves on being transparent and open about all costs and I am sorry for any confusion you may have had, but we have always been honest about o ...
Dec 09,2014
Minithumbdown
By: 'A House buyer'
Dec 09,2014
3 people found
this helpful
Quite possibly the most shocking experience I have had in dealing with an estate agent. From initially communicating the wrong information of fundamental details such as is the property leasehold or freehold to unnecessarily getting involved in the communication between solicitors causing further delays. Admittedly ...
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What agent could do to change your mind?
EVERYTHING needs addressing, from customer relations, to common sense to acting professionally, to knowing the law rather than assuming it. The purchase would have gone through quicker and smoother if the estate agent was not there. The same agent tenanted the property I was buying, yet they still managed to not get the property cleaned or looked at until the starting chasing the sale up. I really hope I never have to deal with these individuals again, and I hope that this review helps someone to avoid a terrible estate agent. I had to make so many concessions to accommodate for the incompetence of the estate agent, that I cannot stress enough what a bad idea it is to use thisI e company. To be completely fair I must say that when I dealt with Bianca and Jordan at the company I was given straight answers and never had the complete incompetence that xperienced with the rest of the staff there. I suppose a great improvement would be for those 2 individuals to educate their colleagues on the etiquette and behaviour expected. Clearly most of the staff their are solely driven on the commission in a property sale, it is strange that they do not understand that a good service will translate into more inevitable commission.
Attached Files
Was this helpful? Yes
By: Emma O'Rourke
Dec 10, 2014
View all comments (1)
Hello and thank you for your review, as you are aware this was not your average house sale and there were a lot of hiccups along the way. We have our vendors best interest at heart and in respect we work very hard to try and get sales through quickly and as easy as possible. The issues that came to light when you was buying the property were solely out of our hands and due to the age of the property and information requested it wasn't plain sailing as you will agree. As for the repairs on the pr ...
Nov 11,2014
Minithumbup
By: 'sb2014'
Nov 11,2014
3 people found
this helpful
I bought a property from them recently in July 2014, really good reliable, honest service. I was a first time buyer and they helped me all the way, they gave me mortgage advise, also the property I bought needed work so they even refereed me to ...
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Was this helpful? Yes
Sep 17,2014
Minithumbdown
By: 'Angry girl'
Sep 17,2014
2 people found
this helpful
Never been made to feel so low by the manager after complaint and complaint regards to damp mould curtain poles falling down I asked to speak to her then she brought me to tears she shouldn't be allowed to trade in this market as she ...
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What agent could do to change your mind?
Never ever again
Attached Files
Comment on agent fees
Staff rude no customer service
Was this helpful? Yes
By: gemma
Sep 18, 2014
View all comments (2)
We take this kind of allegation very serious and would like to investigate further as per our complaints procedure. After looking into this and speaking with the lettings manager who advises me she hasn't had any such conversation, I would ask you to contact me so I can investigate further. I can not locate you on our system as we donÒ€ℒt have any repairs listed for damp/mould and curtain poles falling down, we only have two properties in Levenshulme with a rent of £600 and both these te ...
Aug 06,2014
Minithumbup
By: 'Diane'
Aug 06,2014
3 people found
this helpful
I have recently used the services of Sanderson James to sell my house. Having little knowledge about the process I was grateful for the professional service I was given from the get go. I felt that they worked really hard to get the right buyer ...
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Comment on agent fees
I would recommend Sanderson James to anyone they gave me a great service.
Was this helpful? Yes
Jun 20,2014
Minithumbdown
By: 'asmak28'
Jun 20,2014
4 people found
this helpful
The worst agency I have ever come across. When we first began the renting process the paperwork took a very long period. The staff have no customer service skills. All very bitchy and rude. When we moved in the house was not clean and was ...
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Was this helpful? Yes
By: Sanderson James
Mar 03, 2016
View all comments (3)
Dear v.annoyed, please contact our office on 0161 231 9696 I would very much like to discuss any concerns you have as one of our tenant's. I can honestly say I can not identify your tenancy and by the description you have given this would be something that I would absolutely be aware of. I look forward to speaking with you soon, and addressing any unreported repairs that you may have. ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 3 0 6 10 1 2 4 0 1

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Sanderson James Ltd

Individual Branch Awards

Manchester, M18

Manchester, M19


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67 Reddish Lane, Manchester M18 7JL
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62-64 Reddish Lane, Manchester M18 7JL
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Levenshulme
902 Stockport Road, Manchester M19 3AD
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