Sanderson James Ltd
3.1/5, 45 reviews
56% recommended
91% sales valuation accuracy
100% sales fee satisfaction
64% lettings valuation accuracy
52% lettings fee satisfaction
At Sanderson James we offer a one-stop shop for all of your property and financial requirements and use the latest technology and systems to provide you with the best possible service. We have recently expanded and now have four offices located in Manchester and Tameside, employing over 35 highly trained professional ... show more At Sanderson James we offer a one-stop shop for all of your property and financial requirements and use the latest technology and systems to provide you with the best possible service. We have recently expanded and now have four offices located in Manchester and Tameside, employing over 35 highly trained professional staff.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 100% £65,000 £230,000
Lettings 64% 52% £500 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 4 2 7 10 1 3 5 0 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“WARNING ALL BUYERS!- UNTRUSTWORTHY!...”

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Feb 11,2021
Minithumbdown
By: 'AP'
Feb 11,2021
1 people found
this helpful
Would you trust a company where the own Director's moral compass doesn't point due north? Wastes time and money of first time buyers?? Well this is what happened to us.... We discovered a property which we loved. Like all first time buyers we had a ...
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“I have purchase a house from Sanderson James ......”

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Jan 13,2021
Minithumbup
By: 'Miss Blake'
Jan 13,2021
0 people found
this helpful
I have purchase a house from Sanderson James ,Gorton. During my purchase I was dealing with Dougie who was professional , efficient, kept me up to date with all that was going on and he kept me smiling all the way through the whole process. I ...
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“DO NOT USE Sanderson James as Letting Agent...”

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Jul 27,2020
Minithumbdown
By: 'Jolanta'
Jul 27,2020
0 people found
this helpful
We (JSD and BD) landlords from Stockport, would like to strongly advise NOT TO USE Sanderson James Estate Agents as Letting Agent. Unfortunately for us, we have used them as our Letting Agent in May2019 and had to deal with constant delays with rent payments ...
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By: jennifer sanderson
Sep 23, 2020
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I find this review extremely hurtful because it is simply not true. We are being pressured to not claim monies that are owed, you signed the contract which clearly detailed our charges for our service of letting and managing your property and we have not charged a penny more. We can not be held to ransom in this manor, are we expected to bend our policies or receive a bad reviews? Your words 'waive all the fees, so we can part on a good terms ', hopefully those who read this review will c ...

“They’re an absolute joke. We had to wait for ......”

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Jul 23,2020
Minithumbdown
By: 'Petcu'
Jul 23,2020
2 people found
this helpful
They’re an absolute joke. We had to wait for 2 weeks for our money to be returned. In May we’ve paid the holding fee for a property where we were supposed to move in on July and then 2 days before the move in date ...
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“Olga dealt with setting-up the new tenancy ag......”

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Jun 28,2020
Minithumbup
By: 'Ian'
Jun 28,2020
0 people found
this helpful
Olga dealt with setting-up the new tenancy agreement and was brilliant throughout. Olga was helpful, efficient, thorough, responsive and totally professional. On this basis I strongly recommend Sanderson James to landlords and tenants alike....
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“My experience with them was awesome. Very fri......”

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Aug 30,2019
Minithumbup
By: 'Dolly'
Aug 30,2019
1 people found
this helpful
My experience with them was awesome. Very friendly staff always in position to help out in difficult situations. Olga was very nice and welcoming .I will use this agency again and again...
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“Hi all I wanted to view a property at mo......”

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Aug 13,2019
Minithumbdown
By: 'Virender'
Aug 13,2019
0 people found
this helpful
Hi all I wanted to view a property at monton street in M14, the guy at the office said that the owner is willing to accept 165000 pounds , Then another guy called Chris at the Stockport office cancelled the viewing for the property scheduled for Saturday ...
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“Would not recommend....”

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Jul 26,2019
Minithumbup
By: 'Adam'
Jul 26,2019
0 people found
this helpful
This letting agency takes a lot of time to respond to any issues reported by tenants. But the biggest issue is their lack of cooperation after the contract is terminated; tenants' contents insurance company was not aware of my contract's termination up until six months ...
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“Awful Service full of Lies...”

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Jul 09,2018
Minithumbdown
By: 'Never'
Jul 09,2018
3 people found
this helpful
I have had the misfortune of dealing with Sanderson James twice (I would have rented a diffrent property if i had known) Late / unavailable to hand us keys costing us a fortune in van rental. Then contacted me nonstop once I said I would be ...
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Comment on agent fees
Bad- no value for service
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By: Alicia Galvin
Nov 12, 2018
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DO NOT LET FROM SANDERSON AND JAMES REDDISH ROAD gorton/reddish Stockport A Deceitful manager decided to add money onto my account to declare me in rent arrears and then refused to agree it was there mistake resulting in me ending up with real arrears as they also added to the problem as they couldn't handle my payments and would not keep an account of them argued with me was rude unhelpful and they lied to cover up their mistakes don't let from them they are building up a reputation for these t ...

“Really helpful, gave me great advise, sold my property quickly, ......”

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Feb 21,2018
Minithumbup
By: 'P.H'
Feb 21,2018
2 people found
this helpful
Really helpful, gave me great advise, sold my property quickly, they were professional and friendly, they were a god send getting the sale through, would definitely recommend....
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Comment on agent fees
good
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By: Dr Mohammad Y Malik
Feb 26, 2018
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Sanderson James are very professional and helpful Agents. They have provided me an excellent service and I have no hesitation in giving them 4.50 stars out of five. Very good professionals ...

“I bought my first property from Sanderson James they were ......”

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Jan 18,2018
Minithumbup
By: 'M'
Jan 18,2018
2 people found
this helpful
I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales ...
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Comment on agent fees
Very good
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“*WARNING* Never go with this estate agents if you value ......”

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Jul 07,2017
Minithumbdown
By: 'Warning'
Jul 07,2017
0 people found
this helpful
*WARNING* Never go with this estate agents if you value your life !! they have left us homeless !! Shortly after signing the contract we discovered a mice infestation in the property they rented us , which is apparently in the contract that we have to deal with ...
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Comment on agent fees
Their fees are ridiculous for even a new reference to move out etc, wasted thousands on a property that cannot be utilised so Jennifer can go round in her Audi
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“Sanderson James have had my property on the market for ......”

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Jan 26,2017
Minithumbdown
By: 'Anon'
Jan 26,2017
3 people found
this helpful
Sanderson James have had my property on the market for almost 8 months. When they initially visited their sales representative made a number of promises of which none of which were kept. I had to chase the branch on over 17 occasions to get simple things completed ...
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“By far the best service I've received. My house is ......”

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Nov 07,2016
Minithumbup
By: 'KelHomes'
Nov 07,2016
3 people found
this helpful
By far the best service I've received. My house is well looked after. Always at hand when I need advice. very efficient and knowledgeable team...
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Comment on agent fees
good
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“I have used Sanderson James for about four years, since ......”

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Sep 28,2016
Minithumbup
By: 'Duncan'
Sep 28,2016
3 people found
this helpful
I have used Sanderson James for about four years, since I first started letting my property. They are always very courteous and friendly and handle everything in a very professional and efficient manner. They communicate clearly and effectively, which is always appreciated....
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Comment on agent fees
I believe the agent's fees are competitive, although I have not benchmarked recently.
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“When I decided to let my house five years ago ......”

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Jul 08,2016
Minithumbup
By: 'Anon'
Jul 08,2016
3 people found
this helpful
When I decided to let my house five years ago I wanted the whole experience to be hassle-free. Sanderson James are consistently rated as being the best letting and estate agents in the area. Based on their reputation I decided to go with SJ and ...
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Comment on agent fees
Very reasonable and competitive.
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“I sold my house within one month of having it ......”

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Apr 26,2016
Minithumbup
By: 'Review'
Apr 26,2016
3 people found
this helpful
I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help & ...
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Comment on agent fees
Good fees & excellent customer service.
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“this is the worst service i have had asked for ......”

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Apr 18,2016
Minithumbdown
By: 'Mr'
Apr 18,2016
1 people found
this helpful
this is the worst service i have had asked for a viewing on a rental property 4 times via Rightmove, no response, no call. Poor service, poor company, would not use even if the right property was with them. total shambles. Feels sorry for the landlord ...
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Comment on agent fees
N/A
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“A huge thanks to Tara for all her hard work ......”

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Apr 04,2016
Minithumbup
By: 'Patrick'
Apr 04,2016
3 people found
this helpful
A huge thanks to Tara for all her hard work in securing a new buyer for our house in Sunnybrow Park. Tara was very professional and proactive in steering the process to a quick completion...
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Comment on agent fees
Very competitive
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“I cancelled a contract with them within a couple of ......”

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Mar 14,2016
Minithumbdown
By: 'Avatar'
Mar 14,2016
1 people found
this helpful
I cancelled a contract with them within a couple of days of signing a letting agreement. Current regulations state that an agreement with a letting agent can be cancelled within 14 days. Ever since then, they have hounded me for 300 GBP and have made threats which ...
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By: Jennifer Drinkwater
Apr 02, 2016
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With regard to the cancellation regulations it is important to bear in mind where and when the contract is entered into, i.e. if it is an 'on premises contract' this is not applicable, and there is no right to cancel, but it is if it is 'off premises' (i.e. signed at the property with you there and then) it does apply. However in your circumstance, we simply emailed it over for your consideration, the ARLA guidelines do not cover this circumstance specifically, but the intention of the regulat ...

“Michael project managed a refurbishment of a semi-derelict property very ......”

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Feb 24,2016
Minithumbup
By: 'Jerry'
Feb 24,2016
4 people found
this helpful
Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. ‚£20,000) would be well managed. It was, and the project was finished on time and on budget. The property can now be ...
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Comment on agent fees
Good
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By: Sanderson James
Mar 02, 2016
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Thank you for your review, it's been a pleasure working with you over the years. ...

“I had an excellent experience using them to let my ......”

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Feb 20,2016
Minithumbup
By: 'karen'
Feb 20,2016
4 people found
this helpful
I had an excellent experience using them to let my property. I have found tenants myself in the past and used other agents, but their attention to detail and level of service was second to none, I would definitely recommend them to anyone....
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“Jennifer was particularly helpful and supportive when there were problems ......”

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Feb 05,2016
Minithumbup
By: 'MM'
Feb 05,2016
4 people found
this helpful
Jennifer was particularly helpful and supportive when there were problems with a tennant. She was approachable and gave good advice...
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“I'm very impressed with the results in that short period ......”

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Jan 05,2016
Minithumbup
By: 'Prof.'
Jan 05,2016
4 people found
this helpful
I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with ...
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Comment on agent fees
It´s just allright
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“Sanderson James found tenants swiftly and took care of all ......”

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Jan 04,2016
Minithumbup
By: 'Granita'
Jan 04,2016
3 people found
this helpful
Sanderson James found tenants swiftly and took care of all the details including moving all utility contracts into the tenants names and organising a tenancy deposit scheme. Very happy with their service and would definitely recommend!...
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“All members of staff that I had the misfortune of ......”

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Nov 23,2015
Minithumbdown
By: 'Alice'
Nov 23,2015
2 people found
this helpful
All members of staff that I had the misfortune of encountering at Sanderson James during my tenancy were collectively the most incompetent group of people I have ever come across. As soon as I had signed the tenancy agreement and handed over the extortionate agency ...
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What agent could do to change your mind?
Extortionate!
Attached Filesnbsp;
Comment on agent fees
Extortionate!
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By: v.annoyed
Feb 10, 2016
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have to agree with this comment whole-heartedly. just appalling as a tennant. ...

“This was the first house that I have ever sold ......”

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Aug 24,2015
Minithumbup
By: 'Ruth'
Aug 24,2015
4 people found
this helpful
This was the first house that I have ever sold and I didn't have a clue where to start. I decided to go with Sanderson James as opposed to other local agents as they followed up on my initial enquiry and their level of customer ...
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“After searching endlessly for an agent online I decided to ......”

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Aug 07,2015
Minithumbup
By: 'Mr'
Aug 07,2015
2 people found
this helpful
After searching endlessly for an agent online I decided to take a walk along Stockport road where there is a great selection of agents and I preferred dealing with someone face to face rather than using an impersonal online service. I spoke to a few ...
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Comment on agent fees
Worth the fees for the service I received.
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“After marketing my property with another agent for over 5 months ......”

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Aug 05,2015
Minithumbup
By: 'Jdavis'
Aug 05,2015
2 people found
this helpful
After marketing my property with another agent for over 5 months with hardly no viewings and no updates I decided to change my agent. Emma came out to my property and promised me she would be able to sell my property for me. The team bent ...
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“Gemma and Emma was absolutely fantastic throughout the whole process ......”

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Jul 31,2015
Minithumbup
By: 'Jferns'
Jul 31,2015
3 people found
this helpful
Gemma and Emma was absolutely fantastic throughout the whole process I cannot thank them both enough. From start to finish they were hard working genuine girls with real knowledge of the area . I sold my house through Sanderson James and also purchased. After being up ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme Sanderson James aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Jennifer Drinkwater at the address below:

62-64 Reddish Lane
Gorton
Manchester
M18 7JL

The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact Gemma Lawlor(Bailey) the Area Manager who will review the complaint, at the address below:

902 Stockport Road,
Levenshulme
Manchester
M19 3AD

The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to :
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Last updated at 4:15 PM 02/03/2018 by Jennifer Sanderson

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