• Lisa-Marie Beckley
    Lisa-Marie Beckley
  • Oliver Lee
    Oliver Lee
  • claim your profile
    Bruce Lee
  • Sam Lee
    Sam Lee
  • Anna Wiltshire
    Anna Wiltshire
  • Hamish Campbell
    Hamish Campbell
  • Ruby McGrath
    Ruby McGrath
  • Wendy Devereux
    Wendy Devereux
Samuel James is an independent family run estate and letting agency offering original and dedicated expertise for a range of property associated techniques. We maintain a personal and professional standard of service and continue to grow and expand into one of Reading most successful property agencies.

Our head office is based in the heart of Reading town centre, a few minutes' walk of Readings mainline railway station.

10/11 Harris Arcade, Friar Street
Reading
Berkshire
RG1 1DN
01189569595

 
Website not available Properties for sale
Properties for rent
Sep 05,2017
Minithumbup
Ruby McGrath
By: 'Rahul'
Sep 05,2017
0 people found
this helpful
I have been using SJ properties for last few years, as always good service. Well done to Ruby for going that extra mile to provide an excellent customer service. Thank you....
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Anna Wiltshire
By: 'J.C Properties'
Aug 09,2017
2 people found
this helpful
Anna is unbelievably helpful, unbelievably hard working, unbelievably dedicated to her clients best interests, unbelievably supportive and is a real asset to her colleagues at Samuel James....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2017
Minithumbup
Anna Wiltshire
Sam Lee
By: 'Vlad'
Aug 09,2017
0 people found
this helpful
Friendly, yet professional, approach to the sale of my property and achieved what I believe to be the best price in a quiet housing market. Worked flat out throughout to ensure successful completion of a challenging chain....
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Comment on agent fees
No complaints.
Was this helpful? Yes
Jul 15,2017
Minithumbup
By: 'J.C. Properties'
Jul 15,2017
0 people found
this helpful
Samuel James Properties have been both my letting and sales agents over a period of several years. I have always found them to be honest, efficient and the help and advice they have given me has been invaluable. All the staff are friendly and supportive and always willing to go the extra mile. I would highly recommend Samuel James Properties...
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Comment on agent fees
Good
Was this helpful? Yes
By: Samuel James
Jul 17, 2017
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Thanks you very much for your review, it's lovely to hear positive feedback. ...
Jul 14,2017
Minithumbup
Wendy Devereux
Sam Lee
By: 'BS'
Jul 14,2017
0 people found
this helpful
Thank you for service and support while I been renting the house from your agency. Your services were supportive and very helpful....
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Comment on agent fees
Quick respond to any raised question.
Was this helpful? Yes
By: Sam Lee
Jul 14, 2017
View all comments (1)
Thank you very much for your review. Its lovely to hear when our services are appreciated. All the best Samuel James ...
Jul 06,2017
Minithumbup
Anna Wiltshire
By: 'NessAndEric'
Jul 06,2017
0 people found
this helpful
Very professional, but with that personal touch. Was always on the case, and incredibly helpful in pushing through things when needed, as well as liaising with all relevant parties. Would definitely trust them again. Bought a house through them. Anna was very friendly, and managed expectations well....
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Comment on agent fees
We were using them to buy, so did not pay any fees.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Lisa-Marie Beckley
By: 'Simo Puleshi'
Jul 06,2017
0 people found
this helpful
Very happy with the overall service. Lisa was always very happy to help and guide us to the correct direction and find what we needed. 5 stars...
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Was this helpful? Yes
By: Samuel James
Jul 07, 2017
View all comments (1)
Dear Simo, thank you very much for your review. Its great to hear that Lisa has looked after you and assisted you with finding a suitable property. ...
Jul 05,2017
Minithumbup
Ruby McGrath
Lisa-Marie Beckley
By: 'Paul'
Jul 05,2017
0 people found
this helpful
Ruby and Lisa where very helpful when me and my friend where looking for a flat and in an emergency situation. Very professional and friendly !...
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Was this helpful? Yes
By: Samuel James
Jul 05, 2017
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Dear Paul, thank you very much for your review. We are really pleased to hear that Lisa and Ruby have provided you with the kind of service you would expect. All the best, Samuel James Properties ...
Jul 04,2017
Minithumbup
By: 'John'
Jul 04,2017
0 people found
this helpful
I had a very good relationship with all the staff at Samuel James. They kept me informed at all times and I had good advice from the start. I would recommend them....
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Comment on agent fees
The fees were very reasonable. and the letting costs also fare.
Was this helpful? Yes
By: Samuel James
Jul 04, 2017
View all comments (1)
Dear John, thank you very much for your review. Were very pleased to hear of your experience. Many Thanks, Samuel James Properties ...
Jul 03,2017
Minithumbup
Lisa-Marie Beckley
Ruby McGrath
By: 'Amy'
Jul 03,2017
0 people found
this helpful
Generally great service from everyone in the team who helped me find a property to rent. I met Lisa and Ruby in person, and both were helpful and positive. I also had communication via phone and email with Oliver, and he was always helpful and enthusiastic....
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Comment on agent fees
Does seem expensive but similar to all agent's fees in the area.
Was this helpful? Yes
By: Samuel James
Jul 04, 2017
View all comments (1)
Dear Amy, thank you very much for your review. We take customer reviews very seriously ao its great to hear that youre happy with the service provided by Lisa and Ruby. Many Thanks, Samuel James Properties ...
Jun 28,2017
Minithumbup
Lisa-Marie Beckley
By: 'Lpotter'
Jun 28,2017
0 people found
this helpful
Great service, friendly and personable. I had questions and requests and Lisa took ownership always keeping in contact and ensuring we and the landlord are happy. Pleasure to deal with! Asset to the company!...
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Comment on agent fees
Reasonable agency fees compared to other places
Was this helpful? Yes
By: Samuel James
Jun 29, 2017
View all comments (1)
Dear Lpotter, thank you very much for your comments. Reviews on our staff don't go unnoticed so it's excellent to hear you've been looked after so well. ...
Jun 28,2017
Minithumbup
Lisa-Marie Beckley
Oliver Lee
By: 'Alina Parry'
Jun 28,2017
0 people found
this helpful
I always deal with Lisa and I found her very knowledgeable and easy to work with. As always I look forward to be dealing with Lisa again....
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Comment on agent fees
Fees are competitive.
Was this helpful? Yes
By: Samuel James
Jun 29, 2017
View all comments (1)
Dear Alina, thank you very much for your comments. Reviews on our staff don't go unnoticed so it's always nice to hear positive feedback. ...
Jun 22,2017
Minithumbup
By: 'harrys'
Jun 22,2017
0 people found
this helpful
Samuel James estate agents are untrustworthy if you are a tenant. Whenever I dealt with Samuel James, it was horrible. They have no respect for their tenants privacy. If you are a tenant, I recommend avoiding this estate agents and looking elsewhere. If you see the same property for another estate agents, go to the other estate agents. Always check on RightMove and Zoopla. I lived in a professional house share for 3 years and multiple, if not all of the tenants said how unprofessional Samuel ...
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Comment on agent fees
Very high
Was this helpful? Yes
By: Sam Lee
Jun 22, 2017
View all comments (1)
Hi Harry, thank you for your review however I'm reliably informed that our property manager is currently in communication with you regarding your concerns. I also believe that she has responded in a professional manner and apologised for not satisfying your expectations. It is company policy to confirm access with occupants before proceeding so please accept my apologies if on any occasion this did not happen. I'm really glad you have been looked after by your landlord, particularly as this i ...
Apr 21,2017
Minithumbup
Sam Lee
Anna Wiltshire
By: 'Cecilia'
Apr 21,2017
1 people found
this helpful
We purchased an apartment through Samuel James. There was a huge delay on the side of the vendor; Sam Lee and Anna Wiltshire were very helpful. They answered my frustrated calls and took initiatives in helping the vendor through areas he found difficult to fulfil in the selling process. All handled professionally and efficiently. We have appointed them to manage the rental of the apartment as Oliver Lee provided us with very reasonable offers without pressure and was helpful the first time I wal...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Samuel James
Jun 29, 2017
View all comments (1)
Dear Cecilia, thank you very much for your comments. Reviews on our staff don't go unnoticed so it's always nice to hear positive feedback. ...
Feb 07,2017
Minithumbup
Sam Lee
By: 'Paul'
Feb 07,2017
0 people found
this helpful
Everyone at Samuel James Estate Agents were extremely helpful, very friendly and truely professional. I would readily recommend them and use them again in the future....
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Comment on agent fees
Fee was fair and justified
Was this helpful? Yes
Jan 18,2017
Minithumbup
By: 'RBond'
Jan 18,2017
0 people found
this helpful
Samuel James service was fantastic. From the gentleman who showed us around the house when we first went to view, to Somer's consistently helpful updates throughout the buying process. Our questions were always answered quickly and everyone was always friendly and supportive. Thank you Samuel James for making our first time buying a home a positive experience....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 09,2016
Minithumbup
Oliver Lee
By: 'Kaiza'
Dec 09,2016
0 people found
this helpful
Very helpful and welcoming and was very clear about everything, kept updated everything about the house! Top guy, amazing agency and I would recommend to my friends...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2016
Minithumbup
By: 'Rup'
Dec 08,2016
0 people found
this helpful
Used S.James for letting and then selling our flat. They were always helpful and on hand to provide support when we needed it. Also, sold out flat after just one viewing! Big thanks to Somer, Olly and Sam- great service...
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Was this helpful? Yes
Oct 26,2016
Minithumbup
Lisa-Marie Beckley
Oliver Lee
By: 'Jose LEHMANI'
Oct 26,2016
0 people found
this helpful
A very personable team who deals with the issues until resolved. Staff keeps you informed of progress in room rental, issues to resolve and any other aspects....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbup
Bruce Lee
Oliver Lee
By: 'Danny'
Sep 30,2016
0 people found
this helpful
Samuel James are a great agent! I have dealt with them for over 10 years and have never had anything but perfect service. They are polite, un-pushy, very professional and always great to deal with. I always know I will get a response promptly and it will generally be right first time! Highly recommend this agent......
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Comment on agent fees
The fees are very reasonable.
Was this helpful? Yes
Sep 30,2016
Minithumbup
Sam Lee
By: 'Angell'
Sep 30,2016
0 people found
this helpful
We received a very professional and quick sale through Samuel James. Sam went above and beyond to help with any questions or queries we had before our property went on the market. He was also forthcoming with advice throughout the sale process, on the ball when it came to speeding things up with queries from our buyer, also a very friendly, approachable and experienced estate agent who I would highly recommend to anyway wanting a smooth sale of their property...
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Comment on agent fees
Good and reasonable fees
Was this helpful? Yes
Sep 22,2016
Minithumbup
By: 'Emily'
Sep 22,2016
0 people found
this helpful
Really impressed with the service I received selling my flat in Reading. I was kept informed at all times throughout and would highly recommend using Samuel James to anyone selling their property....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'Syed'
Aug 31,2016
0 people found
this helpful
I bought my first property with through them, and it was done at the right pace with an understanding of what was important for me and my family.This helped me a lot when I had to discuss matters as they arose....
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Was this helpful? Yes
Jul 18,2016
Minithumbup
Bruce Lee
Oliver Lee
By: 'Jeremy Ashworth'
Jul 18,2016
0 people found
this helpful
The team at Samuel James did an extremely good job at helping secure two purchases for me. One of the purchases was particularly fraught with difficulties and tensions with the vendor, and they managed, through reassuring and expert communication, to see both sides through to completion. Bruce, Sam, Ollie and Summer have all been fantastic: they listen, respond quickly, and are always prepared to go the extra mile....
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2016
Minithumbup
Oliver Lee
Bruce Lee
By: 'Mrs Swann'
May 11,2016
0 people found
this helpful
The members of staff are friendly and polite. There were a few teething problems but these were dealt with promptly....
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Comment on agent fees
Good and reasonable.
Was this helpful? Yes
Apr 28,2016
Minithumbup
Oliver Lee
By: 'Ms Lim'
Apr 28,2016
0 people found
this helpful
I was fortunate to engage Oliver who was able to find a tenant for my apartment within 3 days. He took the best photographs of my apartment and was very quick to process the necessary documents once the prospective tenant confirmed his acceptance....
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Comment on agent fees
His fees were reasonable.
Was this helpful? Yes
Mar 15,2016
Minithumbdown
Bruce Lee
By: 'Miranda'
Mar 15,2016
1 people found
this helpful
terrible. I used them as a landlord to rent my house when I moved in with my partner. There is not one positive thing I can say about them. I got so frustrated at one point I actually put the phone down on Bruce otherwise I might have sworn at him. They didn't communicate between myself and the tenant and provided no help or support when the tenant fell into arrears. I choose them because I believe I supporting small local companies, but I wish I hadn't. The fees were cheap, but in retrospect...
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What agent could do to change your mind?
Cheap, but this is reflected in the poor service.
Attached Files
Comment on agent fees
Cheap, but this is reflected in the poor service.
Was this helpful? Yes
Dec 21,2015
Minithumbup
Bruce Lee
By: 'Gareth Williams'
Dec 21,2015
0 people found
this helpful
An excellent service ranging from securing the most appropriate property for my needs and realising the best investment. Having found the right tenants no service or trouble is to difficult to arrange and solutions sort. I've tried and changed agencies numerous times over the years and have found Samuel James the best....
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Comment on agent fees
Exceptional value for money especially when you consider the service given
Was this helpful? Yes
Dec 15,2015
Minithumbdown
Bruce Lee
By: 'Steer well clear'
Dec 15,2015
2 people found
this helpful
Awful Awful Awful They let me out a flat which was still being used by prior tenants, Bruce then gave a lesson in everything NOT to do in this situation. Total disdain for tenants and customers generally, see them as cash and that's all. More importantly we found out the hard way that they are NOT members of any professional bodies so hence you get no minimum service standards and no recall but to go through Court action to recover any losses. They settled out of Court but only under threat ...
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What agent could do to change your mind?
The agency fees were pretty high (considering they basically did almost nothing beyond the viewing) as I paid for a flat they didn't ensure was open and fit for use, had not been vacated and then just offloaded the blame onto the landlord. Well Sammy James - you signed the legal agreement so you are in the firing line. If they hadn't refunded my fee I would have been very upset.
Attached Files
Comment on agent fees
The agency fees were pretty high (considering they basically did almost nothing beyond the viewing) as I paid for a flat they didn't ensure was open and fit for use, had not been vacated and then just offloaded the blame onto the landlord. Well Sammy James - you signed the legal agreement so you are in the firing line. If they hadn't refunded my fee I would have been very upset.
Was this helpful? Yes
Aug 18,2015
Minithumbup
Bruce Lee
By: 'Youssef'
Aug 18,2015
0 people found
this helpful
I would highly recommend Samuel James Estate agency to anyone i know. I would like to take this opportunity to thank all of the Samuel James Properties staff specialy Bruce was very help full that have been involved with my move in and out of the property....
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Was this helpful? Yes
Areas covered
  • RG1
  • RG30
  • RG2
  • RG31
  • RG4
  • RG6
  • RG7
  • RG8

UKALA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 1 8 3 3 0 5 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:54 PM 07/07/2017 by Sam Lee

Complaints Procedure

Email info@samueljamesproperties.co.uk
Last updated at 12:54 PM 07/07/2017 by Sam Lee

Awards won by Samuel James

Individual Branch Awards

Lisa-Marie Beckley Lisa-Marie Beckley
Lettings Negotiator
6 reviews

About Lisa-Marie No description set View full profile
Oliver Lee Oliver Lee
Lettings Manager
7 reviews

About Oliver No description set View full profile
Bruce Lee Bruce Lee
Partner
7 reviews

About Bruce No description set View full profile
Sam Lee Sam Lee
Sales Manager
5 reviews

About Sam No description set View full profile
Anna Wiltshire Anna Wiltshire
Sales Negotiator
4 reviews

About Anna No description set View full profile
Hamish Campbell Hamish Campbell
Apprentice sales negotiator
0 reviews

About Hamish No description set View full profile
Ruby McGrath Ruby McGrath
3 reviews

About Ruby No description set View full profile
Wendy Devereux Wendy Devereux
1 reviews

About Wendy No description set View full profile

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