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    Frik Buitendag
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    Paul Ahearn
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    Mark Bainbridge
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    Muhammad Suleman
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    Scott Kelly
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    Natalie Jacobs
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    Jonathan munoz
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    Michael wobil
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    Mark Valentine
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    Lauren
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    Haisam a
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    Stefano Basciu
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Samuel Estates

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Properties for Sale
Properties to Rent

“ Horrible experience... ”

Apr 05,2018
Minithumbdown
Stefano Basciu
By: 'Ruby'
Apr 05,2018
0 people found
this helpful
I had the most horrible experience with this agency. I booked a viewing, coming all the way from Manchester just to get a phone call while on the train telling me that the property has been let. Stefano was completely unprofessional, not letting me know ...
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“ Excellent... ”

Apr 05,2018
Minithumbup
Haisam a
By: 'Samuel Estates Excellent'
Apr 05,2018
0 people found
this helpful
Haisam has been a pleasure to deal with from a Landlords point of view. Very professional, courteous, informative and has always kept me informed of the latest updates in terms of tenancy viewings, feedback and offers. A pleasure to work with....
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Comment on agent fees
Good!
Was this helpful? Yes
Dec 12,2017
Minithumbup
Haisam a
By: 'Sal-vee'
Dec 12,2017
0 people found
this helpful
I have to say haisam Ali has to be one of the best letting advisor Iv come across he was sooooo helpful and tried to take some stress away from me as I needed a new place before Christmas.. he was on point with the ...
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Comment on agent fees
It's ok
Was this helpful? Yes
Nov 29,2017
Minithumbup
By: 'Matt'
Nov 29,2017
0 people found
this helpful
I have been impressed with the service of the lettings team from start to finish - Chanelle and Shani made the whole process very easy. As a first time landlord I felt well advised on everything that needed to be in place and a tenant ...
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Comment on agent fees
Very competitive on fees
Was this helpful? Yes
Oct 26,2017
Minithumbup
Lauren
By: 'Pat'
Oct 26,2017
0 people found
this helpful
Amazing service especially from Lauren! She went above and beyond to help me secure the property. She was helpful and understanding throughout the process. I would highly recommend this agent...
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Mark Valentine
By: 'N Quraishy'
Jul 24,2017
0 people found
this helpful
Samuel Estates is an extremely professional estate agent who provide an exceptional service when marketing and selling properties. My property sold in less than a week using Samuel Estates. The service I received from the start to the end of the sale was excellent. Friendly ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Jan 13,2014
Minithumbup
Paul Ahearn
By: 'ParisLondon'
Jan 13,2014
0 people found
this helpful
Paul Ahearn and all the colleagues I have dealt with at Samuel Estates over the past 5 years have demonstrated professionalism at all times. They have also been pleasantly polite and welcoming whenever I have phoned or visited their office in Balham. Five years ago, they ...
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Was this helpful? Yes
Apr 25,2012
Minithumbdown
By: 'jonrodd'
Apr 25,2012
1 people found
this helpful
very dissapointed with the lack of response from email contacts regarding 2 properties i was trying to arrange a viewing for. This agent along with many others now extensively use the internet for advertising so you would think that an enquiry via email would be dealt ...
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What agent could do to change your mind?
Treat customers with the respect they deserve. Prioritise on emails and not leave them for days prior to response or fail to respond at all and certainly dont try and argue with a potential customer.
Attached Files
Was this helpful? Yes
By: Paul Ahearn
Apr 26, 2012
View all comments (1)
Hi Jonrodd, I am sorry to hear about the poor service you have received and I totally agree that if you request a viewing via the internet that your lead is responded to within 24hrs. I must however advise that you have posted a negative report on the wrong agents account. From your post, I take it you were dealing with Samuels Estate Agents in Exeter, whereas we are Samuel Estates and are based in London SW19.) I have requested that this post be removed. I would like to wish you all ...
Apr 11,2012
Minithumbup
Muhammad Suleman
By: 'Chris'
Apr 11,2012
3 people found
this helpful
We were very impressed with the service we recieved. All steps were explained to us very cleary and Muhammad was very reliable and the process overall was made very clear and was very effiicient. I would definetely recommend Samuels....
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Was this helpful? Yes
Mar 28,2012
Minithumbup
Frik Buitendag
Paul Ahearn
By: 'Richard Goldthorpe'
Mar 28,2012
2 people found
this helpful
The team at Samuels have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 10 years in various locations. Not only did they help me identify an area that met my criteria, they ...
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Was this helpful? Yes
Mar 08,2012
Minithumbup
Natalie Jacobs
By: 'Natasha Quraishy'
Mar 08,2012
2 people found
this helpful
Samuel Estates were excellent in letting and managing my property. Each member of staff was friendly, helpful and very efficient. I am pleased to say that Samuel Estates would be my first choice if I were to let or sell my property in the future. ...
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Was this helpful? Yes
Feb 23,2012
Minithumbup
Scott Kelly
By: 'Seb'
Feb 23,2012
2 people found
this helpful
Scott Kelly and his team provide an excellent service within the area they serve. I would recommend them whole heartedly over any of the other local estate agents. Having lost all my faith in estate agents last year (most due to the poor service of ...
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Was this helpful? Yes
Feb 16,2012
Minithumbup
Muhammad Suleman
By: 'Jonathan Last'
Feb 16,2012
2 people found
this helpful
We dealt with Muhammad Suleman, at the 38 Blaham hill branch, and he was friendly, professional and efficient throughout. We were helped through the process of securing the accommodation at every step, informed of developments and eventually put in touch with the landlord so we could ...
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Was this helpful? Yes
Feb 07,2012
Minithumbup
Mark Bainbridge
Frik Buitendag
By: 'FO'
Feb 07,2012
2 people found
this helpful
I have a couple of properties that I have let through Samuel Estates and I am very happy with the results so far. I would recommend Mark Bainbridge for lettings as he has a professional, sensible, grounded and well researched approach which helped me in ...
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Was this helpful? Yes
Jan 31,2012
Minithumbup
Frik Buitendag
Paul Ahearn
By: 'Bruno'
Jan 31,2012
2 people found
this helpful
Had problem with boiler noticed evening before ,morning after made agent aware and had contractors on site within 10mim! Beat that . Always helpful and friendly ....
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Was this helpful? Yes
Jan 25,2012
Minithumbup
By: 'Kornelia and Marek'
Jan 25,2012
2 people found
this helpful
We have been looking for a while a nice place to leave, also that's was first experience with agancy property as before we have been renting from the private owner directly and so far so good. We came across really good, friendly service. We found ...
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Was this helpful? Yes
Jan 18,2012
Minithumbup
By: 'Tim'
Jan 18,2012
2 people found
this helpful
My washing machine died on the wednesday morning. I informed the agent on the wednesday evening. It was examined on the thursday afternoon and replced on the Friday morning - very quick, helpful service....
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Was this helpful? Yes
Nov 21,2011
Minithumbup
By: 'MarcusAnja'
Nov 21,2011
2 people found
this helpful
We have been letting with the team at Samuel Estates for 2 and a half years now and it's been an absolute pleasure working with them. Our initial interaction was easy and they were really helpful in finding us the apartment my wife and I were ...
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Was this helpful? Yes
Nov 18,2011
Minithumbup
By: 'Leslie'
Nov 18,2011
2 people found
this helpful
We have just let a flat managed by a private landlord through Samuel Estates. I cannot praise this agent highly enough. Their approach is personal and sincere, with no pressurising or faux "panic" pushed onto us (as we had with other estate agents). ...
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Was this helpful? Yes
Nov 01,2011
Minithumbup
By: 'Ade'
Nov 01,2011
2 people found
this helpful
I don't usually write online reviews however I really must applaud the service I have had over the last 6 years with Samuel Estates. I first encountered Nick Samuel when I purchased a property in Abbey Mills, he was in the process of opening his first ...
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Was this helpful? Yes
Oct 18,2011
Minithumbup
By: 'Mark'
Oct 18,2011
3 people found
this helpful
Unfortunately 5 stars don't do Samuel Estates justice. These guys are the real deal. Having lived in London for 13 years I've had my fair share of dealings with agents, who are uncaring, some shady and riddled with hidden costs, and seem to be out only to ...
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Was this helpful? Yes
Sep 24,2011
Minithumbup
By: 'DC'
Sep 24,2011
2 people found
this helpful
We recently rented an apartment through Samuel Estates, and the whole experience has been really nice. They have been very professional, attentive, efficient - the works. Frik has been outstanding all through, and Phil was very efficient in getting the paperwork done in very timely ...
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Was this helpful? Yes
Aug 18,2011
Minithumbup
By: 'Balham Landlady'
Aug 18,2011
1 people found
this helpful
I have nothing but praise for Samuel Estates and they are a rarity in the world of estate agents. Throughout the whole letting process, they've been friendly, helpful and extremely efficient. And that goes for every one of the team I've dealt with. I've been ...
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Was this helpful? Yes
Aug 04,2011
Minithumbup
By: 'Nick & Ruth'
Aug 04,2011
0 people found
this helpful
Samuels Estates were brilliant every step of the way. As first time buyers we had no idea what to do and when. Mark was excellent all the way through and took away a lot of our stress and helped to push the sale through despite ...
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Was this helpful? Yes
May 31,2011
Minithumbup
By: 'aneldebruyn'
May 31,2011
0 people found
this helpful
We were renting with Samuel Estates for almost 4 years, in two different buildings, and appreciated their level of service very much! Most problems were sorted out promptly and efficiently, with no repeat-issues, and where they couldn't help immediately, they tried their best to sort it ...
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Was this helpful? Yes
May 17,2011
Minithumbup
By: 'Martin'
May 17,2011
0 people found
this helpful
Great service over 2yrs with Samuel Estates. Always available to take your call - a rarity in this field....
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Was this helpful? Yes
Apr 15,2011
Minithumbup
By: 'Richard'
Apr 15,2011
0 people found
this helpful
A great team, especially Frik in the local office. All contract discussions and referencing process is made easy. They respond quickly to any questions and any maintenance issues are sorted without any hassle. ...
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Was this helpful? Yes
Mar 08,2011
Minithumbup
By: 'Louisa'
Mar 08,2011
0 people found
this helpful
Was this helpful? Yes
Mar 06,2011
Minithumbup
By: 'DimitriLikholetov'
Mar 06,2011
0 people found
this helpful
Was this helpful? Yes
Feb 16,2011
Minithumbup
By: 'Very Satisfied Customer'
Feb 16,2011
0 people found
this helpful
I rented from these guys after having a terrible experience with Londons People in Bethnal Green. I found the property through gumtree and met Frik at the property. I moved in within 2 weeks of first seeing the property with a really smooth service. They paid ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 1 44 1 2 0 6 0 0 2

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Office 1
45 Bedford Hill, Balham SW12 9EY
(3)
Office 1
38 Balham Hill, London SW12 9EL
(21)
Office 2
30 Watermill Way, London SW19 2RT
(35)
show all branches (4)
Streatham Common
432-434 Streatham High Rd, London SW16 3PX
(2)


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