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    Frik Buitendag
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    Paul Ahearn
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    Mark Bainbridge
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    Muhammad Suleman
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    Scott Kelly
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    Natalie Jacobs
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    Jonathan munoz
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    Michael wobil
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Jan 13,2014
Minithumbup
By:
Jan 13,2014
0 people found
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Paul Ahearn and all the colleagues I have dealt with at Samuel Estates over the past 5 years have demonstrated professionalism at all times. They have also been pleasantly polite and welcoming whenever I have phoned or visited their office in Balham. Five years ago, they pipped other estates agents to the post by finding me a reliable tenant. Paul communicates clearly and throughout the tenancy has been swift in dealing with my queries and even offering me advice. When the time comes to sell or...
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Apr 25,2012
Minithumbdown
By:
Apr 25,2012
0 people found
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very dissapointed with the lack of response from email contacts regarding 2 properties i was trying to arrange a viewing for. This agent along with many others now extensively use the internet for advertising so you would think that an enquiry via email would be dealt with promptly and profesionally! Wrong! They took over 3 days to respond to an initial enquiry stating the email went into spam and then failed to respond at all to the reply attempting to arrange a viewing. A follow up phone call...
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What agent could do to change your mind?
Treat customers with the respect they deserve. Prioritise on emails and not leave them for days prior to response or fail to respond at all and certainly dont try and argue with a potential customer.
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By: Paul Ahearn
Apr 26, 2012
View all comments (1)
Hi Jonrodd, I am sorry to hear about the poor service you have received and I totally agree that if you request a viewing via the internet that your lead is responded to within 24hrs. I must however advise that you have posted a negative report on the wrong agents account. From your post, I take it you were dealing with Samuels Estate Agents in Exeter, whereas we are Samuel Estates and are based in London SW19.) I have requested that this post be removed. I would like to wish you all ....
Apr 11,2012
Minithumbup
By:
Apr 11,2012
3 people found
this helpful
We were very impressed with the service we recieved. All steps were explained to us very cleary and Muhammad was very reliable and the process overall was made very clear and was very effiicient. I would definetely recommend Samuels....
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Mar 28,2012
Minithumbup
By:
Mar 28,2012
2 people found
this helpful
The team at Samuels have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 10 years in various locations. Not only did they help me identify an area that met my criteria, they then contacted landlords in the area who they knew had properties - rather than just showing me available properties on their books. This helped me find the ideal property, which otherwise would not have been adverised as available! Since then they have...
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Mar 08,2012
Minithumbup
By:
Mar 08,2012
2 people found
this helpful
Samuel Estates were excellent in letting and managing my property. Each member of staff was friendly, helpful and very efficient. I am pleased to say that Samuel Estates would be my first choice if I were to let or sell my property in the future. I would most definitely recommend Samuel Estates to others....
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Feb 23,2012
Minithumbup
By:
Feb 23,2012
2 people found
this helpful
Scott Kelly and his team provide an excellent service within the area they serve. I would recommend them whole heartedly over any of the other local estate agents. Having lost all my faith in estate agents last year (most due to the poor service of the larger firms in Streatham and Balham), I came across a property with Samuel Estates. From offer to completion Scott and his team delivered an outstanding service which was greatly appreciated. Communication was excellent and the friendly nature o...
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Feb 16,2012
Minithumbup
By:
Feb 16,2012
2 people found
this helpful
We dealt with Muhammad Suleman, at the 38 Blaham hill branch, and he was friendly, professional and efficient throughout. We were helped through the process of securing the accommodation at every step, informed of developments and eventually put in touch with the landlord so we could have all our queries answered. Thank you so much for making our move as seamless as could be!...
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Feb 07,2012
Minithumbup
By:
Feb 07,2012
2 people found
this helpful
I have a couple of properties that I have let through Samuel Estates and I am very happy with the results so far. I would recommend Mark Bainbridge for lettings as he has a professional, sensible, grounded and well researched approach which helped me in my considerations. Frik Buitendag and his team are also efficient and responsive to the tenants and my queries / requests. All round, they are probably one of the best estate agents I have met / considered using. (I've met quite a few!) For an...
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Jan 31,2012
Minithumbup
By:
Jan 31,2012
2 people found
this helpful
Had problem with boiler noticed evening before ,morning after made agent aware and had contractors on site within 10mim! Beat that . Always helpful and friendly ....
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Jan 25,2012
Minithumbup
By:
Jan 25,2012
2 people found
this helpful
We have been looking for a while a nice place to leave, also that's was first experience with agancy property as before we have been renting from the private owner directly and so far so good. We came across really good, friendly service. We found our home and hopefully that will stay for a while. I would highly recommended this agancy to everyone who wants to deal with nice and professional people and I know something about it as for the last month I've met them all, well almost and Samuel gave...
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Jan 18,2012
Minithumbup
By:
Jan 18,2012
2 people found
this helpful
My washing machine died on the wednesday morning. I informed the agent on the wednesday evening. It was examined on the thursday afternoon and replced on the Friday morning - very quick, helpful service....
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Nov 21,2011
Minithumbup
By:
Nov 21,2011
2 people found
this helpful
We have been letting with the team at Samuel Estates for 2 and a half years now and it's been an absolute pleasure working with them. Our initial interaction was easy and they were really helpful in finding us the apartment my wife and I were looking for. Our move was easy thanks to them. Since then we have had one or two little faults including our washing machine packing up and the flushing pin on our toilet breaking ... Samuel Estate were on hand immediately both times and their team kept us ...
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Nov 18,2011
Minithumbup
By:
Nov 18,2011
2 people found
this helpful
We have just let a flat managed by a private landlord through Samuel Estates. I cannot praise this agent highly enough. Their approach is personal and sincere, with no pressurising or faux "panic" pushed onto us (as we had with other estate agents). Every step of the process was clear, friendly, timely, and organised. We dealt with five different staff, from both offices, all of whom were lovely and helpful. Samuel Estates went far beyond the call of duty to assist in this process...
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Nov 01,2011
Minithumbup
By:
Nov 01,2011
2 people found
this helpful
I don't usually write online reviews however I really must applaud the service I have had over the last 6 years with Samuel Estates. I first encountered Nick Samuel when I purchased a property in Abbey Mills, he was in the process of opening his first office in London and became a champion of the residents at Abbey Mills as he went out of his way to support the residents group. He made himself available to call upon when things went wrong in the buildings even if he was not your own letting a...
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Oct 18,2011
Minithumbup
By:
Oct 18,2011
3 people found
this helpful
Unfortunately 5 stars don't do Samuel Estates justice. These guys are the real deal. Having lived in London for 13 years I've had my fair share of dealings with agents, who are uncaring, some shady and riddled with hidden costs, and seem to be out only to make a quick sell (cue Foxtons). The ladies and gentlemen at Samuel Estates are on the other side of the scale, the cream of the crop. I have lived in the Bennet's Courtyard block, in which their office resides, since 2004. Samuel Esta...
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Sep 24,2011
Minithumbup
By:
Sep 24,2011
2 people found
this helpful
We recently rented an apartment through Samuel Estates, and the whole experience has been really nice. They have been very professional, attentive, efficient - the works. Frik has been outstanding all through, and Phil was very efficient in getting the paperwork done in very timely fashion. This has been our best experience of renting in London by far....
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Aug 18,2011
Minithumbup
By:
Aug 18,2011
1 people found
this helpful
I have nothing but praise for Samuel Estates and they are a rarity in the world of estate agents. Throughout the whole letting process, they've been friendly, helpful and extremely efficient. And that goes for every one of the team I've dealt with. I've been living abroad and was nervous about leaving my home in the hands of an estate agent, especially having heard so many agent horror stories. But I haven't had to worry about a thing. I wouldn't hesitate in recommending them to anyone thi...
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Aug 04,2011
Minithumbup
By:
Aug 04,2011
0 people found
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Samuels Estates were brilliant every step of the way. As first time buyers we had no idea what to do and when. Mark was excellent all the way through and took away a lot of our stress and helped to push the sale through despite various time constraints. All the team were professional and polite and wanted to make the process as smooth and painless as possible. After living in London for over 8 years and dealing with numerous estate agents when renting, Samuel Estates offered a far superior servi...
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May 31,2011
Minithumbup
By:
May 31,2011
0 people found
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We were renting with Samuel Estates for almost 4 years, in two different buildings, and appreciated their level of service very much! Most problems were sorted out promptly and efficiently, with no repeat-issues, and where they couldn't help immediately, they tried their best to sort it out ASAP. Very friendly, very professional - we're sad to leave them!...
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May 17,2011
Minithumbup
By:
May 17,2011
0 people found
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Great service over 2yrs with Samuel Estates. Always available to take your call - a rarity in this field....
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Apr 15,2011
Minithumbup
By:
Apr 15,2011
0 people found
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A great team, especially Frik in the local office. All contract discussions and referencing process is made easy. They respond quickly to any questions and any maintenance issues are sorted without any hassle. ...
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Mar 08,2011
Minithumbup
By:
Mar 08,2011
0 people found
this helpful
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Mar 06,2011
Minithumbup
By:
Mar 06,2011
0 people found
this helpful
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Feb 16,2011
Minithumbup
By:
Feb 16,2011
0 people found
this helpful
I rented from these guys after having a terrible experience with Londons People in Bethnal Green. I found the property through gumtree and met Frik at the property. I moved in within 2 weeks of first seeing the property with a really smooth service. They paid for an extra set of keys as my sister was living there sometimes and also paid for the telephone line activation (...
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Feb 03,2011
Minithumbup
By:
Feb 03,2011
0 people found
this helpful
We have been tenants for 2 years with Samuel Estates and have always received excellent service and help from Frik & Paul. I deal mainly with Frik and he is always available to help with whatever assistance you need and everyone is extremely friendly and helpful. Can definitely recommend them - always !...
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Oct 26,2010
Minithumbup
By:
Oct 26,2010
0 people found
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Samuels Estates-Colliers Wood branch arranged me a flat in the Abbey Mills. Flat was very good and particularly the service which was provided by samuel estates (Frik & Paul) was excellent. Agents are very friendly and highly reliable. Thank you Samuels Estates........
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Oct 12,2010
Minithumbup
By:
Oct 12,2010
0 people found
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I have confidence in Samuels. Have used them for 3 years total now. They have worked hard to keep the tenants happy, sort out problems (eg broken radiator) quickly and were proactive during the property slump when it was quite tricky getting tenants. ...
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Oct 12,2010
Minithumbup
By:
Oct 12,2010
0 people found
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I just rented a flat with Samual Estates and have to say they were a refreshing change to the estate agents in London. Nayna was great to deal with, answered all my questions and went out of her way to assist me. I love my new flat I am in and would definately use them again. I can't recomend them enough. ...
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Sep 08,2010
Minithumbup
By:
Sep 08,2010
0 people found
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I am just about to move in to the flat rented via Samuel. Mark has been great so far responding promptly to million of my annoying questions. This company is an excellent example of how landlors/tenants/sellers/buyers would like to be treated and approached. I will definatelly try to stay with them when my contract will be due. ...
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Sep 06,2010
Minithumbup
By:
Sep 06,2010
0 people found
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Nick and Mark were very helpful in facilitating our purchase and we would highly recommend them. Andrew & Dearbhla...
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Office 1
45 Bedford Hill, Balham SW12 9EY
(0)
Office 1
38 Balham Hill, London SW12 9EL
(21)
Office 2
30 Watermill Way, London SW19 2RT
(34)

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