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    Samara
Samara is an established and reputable letting agent in Leeds offering quality accommodation for students and professionals.

207 Clarendon Road
Leeds
West Yorkshire
LS2 9DU

 
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Properties for rent
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
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Hands down the worst company I have dealt with in any capacity. Our experience with Samara was challenging from start to finish. There first mistake was on day one when they gave us the wrong keys to our property, this resulted in us being locked out for several hours, with the emergency telephone number not working (we quickly informed them of this, but the emergency telephone number was not updated at all during our year at the property) During our time at the premises, we had a number...
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Good, only because we did not have to pay a deposit. The rent however was very overpriced for the poor condition of the property.
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Nov 17,2016
Minithumbdown
By:
Nov 17,2016
0 people found
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Students should avoid this company. I lived in one their flats for a while but had to move out cause they ignored my repair requests! Place was smelly, dirty when I moved in. So I cleaned it first arrived, but a month later after I moved out, got a bill for £150 cleaning invoice from Samara lettings! Day robbery! Avoid avoid...
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Comment on agent fees
Bad
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Sep 08,2016
Minithumbdown
By:
Sep 08,2016
1 people found
this helpful
Avoid at all costs. This company should not be in business. The property was damp throughout. Lots of problems with it - reported these but they just ignored them. For goodness sake do not rent through this company. Appalling experience....
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May 26,2016
Minithumbdown
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May 26,2016
6 people found
this helpful
The positives: If you're willing to ignore the old stained paint work and general wear and tear of the carpets, bathrooms and leaky shower then the accommodation is passable. The other tenants are friendly and the rooms are spacious. In fact, there is enough space in our lounge/kitchen area to host a lecture on customer service, something which Samara would do well to take advantage of. If you enjoy hot and cold spa treatments then this may too be the letting agency for you. The heating is ...
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Sep 28,2015
Minithumbdown
By:
Sep 28,2015
1 people found
this helpful
If you are student, Do not ever go to this agency for a flat or a room, they will not only take your money and rip you apart but they degrade you. They never paid my deposit back, which was £200.00 because I found the flat without fire safety extinguisher and also dirty room, so I tried to cancel the contract same day..... they know how to play with law to take your money away. I think there are part of a massive corporation who just found an opportunity to take money from students.... Ple...
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Jun 28,2015
Minithumbup
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Jun 28,2015
0 people found
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I lived in their West Mount block of flats as a student several years ago with 3 friends. The apartment was very modern, it was a professional standard yet reasonable for a student budget. The only issue I had was occasionally forgetting my key card and locking myself outside my room. They are meant to charge for coming to let you in, but they never did, and you get used to the key card after a while. All I can say is I loved the flat and found Samara very easy to deal with, and they returned ...
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Mar 10,2014
Minithumbdown
By:
Mar 10,2014
0 people found
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If there are any problems, no matter how trivial, it takes them weeks to get anything done. one of my particular favourites was when our washing machine broke, and I informed Samara who said they would send an "engineer" to come and look at it ASAP. Around 6 days later a gentleman arrives- with a LADDER - and had no idea what the issue was, had just been told to come to the flat. The latest situation I am dealing with is that our PLUG in the BATHROOM broke no less than two months ago, ...
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Nov 28,2013
Minithumbdown
By:
Nov 28,2013
0 people found
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This is the worst letting agency I have been dealing with in my life. They advertise as professional lettings as well, not just student but the professional part of it has nothing to do with samara. It seem like they go out of their way to make your tenancy unpleasant, uncomfortable and hard. Things like charging bills from other flats to your account or not being able to organise heating times so you\'re not freezing in the middle of the night, very unprofessional approach to customers in the o...
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By: Samara
Jan 09, 2014
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We are sorry you feel that you have had a bad experience at Samara. At certain properties (where the heating is included in the rent) a thermostat is programmed for the entire building which is set at a minimum temperature of 20 degrees. Unfortunately we are unable to alter heating times to run throughout the night as it is not considered energy efficient. We apologise that you feel that members of our team dismissed your problems when reported. Each member of staff specialises in a particul....
Sep 09,2013
Minithumbup
By:
Sep 09,2013
0 people found
this helpful
Great to be a tenant with Samara, I found them to be an excellent company. They quickly helped us find a good, clean, spacious, flat to call home. I love their no deposit and £100 reward for good tenants policies :-) I definitely recommend Samara....
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By: Samara
Nov 21, 2013
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Dear Jean, Thank you for your comments. We appreciate your positive feedback and hope to continue to provide our tenants with a high level of service. Kind Regards, Samara....
Jul 22,2013
Minithumbup
By:
Jul 22,2013
1 people found
this helpful
On the day of our viewing we spoke to the then current tenants about their experience with Samara whilst the landlord wasn\'t looking. They quietly told us that Samara were a nightmare as they would refuse to do any work to the problems they have had for a long time. We noticed the fridge in the kitchen was lodged in the corner and opened the wrong way so the current tenants actually couldn\'t access the fridge. We signed the contract under the condition that this was rectified. We moved in, the...
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By: Samara
Sep 04, 2013
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Dear Sky, We are sorry you feel that you have had a bad experience at Samara. The lift was indeed out of order and we have replaced it. As you can appreciate the lift contractors took time to fit the new lift as they were required to replace the whole lift shaft which required extensive works. We are pleased to inform you that the lift is now operating. With regards to the fire alarm, this is serviced by UK's leading fire safety provider ADT. Although fire alarms sounding can be a nuisance t....
Jul 03,2013
Minithumbdown
By:
Jul 03,2013
0 people found
this helpful
Hey, First of all, I dont ever advise you to take a room or a flat in this building as it\'s the most filthiest place in Leeds. We had a problem in the bathroom but they didn\'t do anything about it for almost a year so how would you trust these guys. the rubbish kept paling up for weeks and no one did a thing about it...
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By: Samara
Sep 06, 2013
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Dear Ahmed, We are sorry about the negative experience you have had with Samara. Samara Plaza is cleaned at least twice a week and we attempt to ensure the tenants are living in a clean and comfortable environment. If you were unhappy with the standard, we would have been happy to hear from you as we take cleanliness and the condition of our properties very seriously. The rubbish is collected once a week by Leeds City Council. There was a short period where Leeds City Council workers were....
May 01,2013
Minithumbdown
By:
May 01,2013
0 people found
this helpful
I lived in Samara Plaza a couple of years ago. My flat was infested with cockroaches (most of the building is!) and the staff and owners wouldn\'t do anything about it insisting that there are no cockroaches in the building. During one Bank Holiday weekend, the rubbish chute on our floor got blocked, therefore people would leave their rubbish bags in the corridor. It got so bad, that we had to jump over a stack of rubbish bags to get to the flat and the staff wouldn\'t do anything about it s...
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By: Samara
Sep 06, 2013
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Dear Martha, We are sorry you have had a negative experience living at Samara. We have 88 flats in Samara Plaza and blockages of bin chutes are a rare occurrence. The only way this would happen was if a tenant, through negligence, attempts to dispose of large objects down the chute. As tenants are aware, this is forbidden and tenants who are caught doing this will be charged. Furthermore tenants are not permitted to leave rubbish outside their properties. Communal areas are checked daily (apa....
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