• claim your profile
    Samara
  • claim your profile
    Phillip Clarke
  • claim your profile
    Bash
Samara is an established and reputable letting agent in Leeds offering quality accommodation for students and professionals.

207 Clarendon Road
Leeds
West Yorkshire
LS2 9DU

 
Website not available Properties for sale
Properties for rent
Jun 16,2017
Minithumbup
By:
Jun 16,2017
0 people found
this helpful
Amazing experience at Samara - love my property and very happy! Online maintenance meant things were done quick and efficiently in 24 hours! Pleasure dealing with them!...
read full review
Was this helpful? Yes
Jun 15,2017
Minithumbup
By:
Jun 15,2017
0 people found
this helpful
my experience was great when dealing with Samara staff, they were extremely helpful. They were able to find me accommodation very quickly and at a reasonable price . Service are excellent whenever I called, staff are always happy to help....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 14,2017
Minithumbdown
Phillip Clarke
Bash
By:
Jun 14,2017
2 people found
this helpful
FINALLY! Staff members were spoken to by the POLICE today. They are all BULLIES and INTIMIDATE students. Would honestly rather be homeless than give these lot my hard earned money again. Didn't have hot water in my flat for 2 months. Would have given zero stars if i could! The secretary is very defensive and dismissive of any claims and speaks to students in a condescending manner. Since I've been in Leeds I have has 7 different letting agencies. Can honestly say I've never seen anything like th...
read full review
Comment on agent fees
Shockingly bad. Unexpected fees and fines for repair work that was never carried out
Was this helpful? Yes
Apr 20,2017
Minithumbdown
By:
Apr 20,2017
3 people found
this helpful
If I could give Samara 0 stars, I would. Since moving in in September, I have had countless issues with the property. A broken shower, a broken toilet, a broken washing machine, no wifi, no heating for four weeks throughout winter... the list goes on. I wouldn't have minded these issues if I had felt as though Samara cared enough to deal with them accordingly. That is, promptly and efficiently. In reality, I have to communicate with the staff members at Samara through a website- even when...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Feb 25,2017
Minithumbdown
By:
Feb 25,2017
5 people found
this helpful
The boiler in Samara has broken down. Which is fair enough, they told us it would be fixed within two days. It's has now been almost 3 weeks without sufficient hot water. They have refused to take responsibility but are instead blaming Yorkshire water for the water pressure. Please see my video review. https://youtu.be/hOmks_W6hXk...
read full review
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Very recommended. They helped us many times in solving the issue with our house. Couldnt ask for more from them. good work...
read full review
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
They were good. Would recommend. I've rented here for a year and love my flat. Neighbor was very nice...
read full review
Was this helpful? Yes
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
5 people found
this helpful
Hands down the worst company I have dealt with in any capacity. Our experience with Samara was challenging from start to finish. There first mistake was on day one when they gave us the wrong keys to our property, this resulted in us being locked out for several hours, with the emergency telephone number not working (we quickly informed them of this, but the emergency telephone number was not updated at all during our year at the property) During our time at the premises, we had a number...
read full review
Comment on agent fees
Good, only because we did not have to pay a deposit. The rent however was very overpriced for the poor condition of the property.
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
3 people found
this helpful
Students should avoid this company. I lived in one their flats for a while but had to move out cause they ignored my repair requests! Place was smelly, dirty when I moved in. So I cleaned it first arrived, but a month later after I moved out, got a bill for £150 cleaning invoice from Samara lettings! Day robbery! Avoid avoid...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Sep 08,2016
Minithumbdown
By:
Sep 08,2016
3 people found
this helpful
Avoid at all costs. This company should not be in business. The property was damp throughout. Lots of problems with it - reported these but they just ignored them. For goodness sake do not rent through this company. Appalling experience....
read full review
Was this helpful? Yes
May 26,2016
Minithumbdown
By:
May 26,2016
9 people found
this helpful
The positives: If you're willing to ignore the old stained paint work and general wear and tear of the carpets, bathrooms and leaky shower then the accommodation is passable. The other tenants are friendly and the rooms are spacious. In fact, there is enough space in our lounge/kitchen area to host a lecture on customer service, something which Samara would do well to take advantage of. If you enjoy hot and cold spa treatments then this may too be the letting agency for you. The heating is ...
read full review
Was this helpful? Yes
Sep 28,2015
Minithumbdown
Samara
By:
Sep 28,2015
4 people found
this helpful
If you are student, Do not ever go to this agency for a flat or a room, they will not only take your money and rip you apart but they degrade you. They never paid my deposit back, which was £200.00 because I found the flat without fire safety extinguisher and also dirty room, so I tried to cancel the contract same day..... they know how to play with law to take your money away. I think there are part of a massive corporation who just found an opportunity to take money from students.... Ple...
read full review
Was this helpful? Yes
Jun 28,2015
Minithumbup
Samara
By:
Jun 28,2015
0 people found
this helpful
I lived in their West Mount block of flats as a student several years ago with 3 friends. The apartment was very modern, it was a professional standard yet reasonable for a student budget. The only issue I had was occasionally forgetting my key card and locking myself outside my room. They are meant to charge for coming to let you in, but they never did, and you get used to the key card after a while. All I can say is I loved the flat and found Samara very easy to deal with, and they returned ...
read full review
Was this helpful? Yes
Mar 10,2014
Minithumbdown
Samara
By:
Mar 10,2014
0 people found
this helpful
If there are any problems, no matter how trivial, it takes them weeks to get anything done. one of my particular favourites was when our washing machine broke, and I informed Samara who said they would send an "engineer" to come and look at it ASAP. Around 6 days later a gentleman arrives- with a LADDER - and had no idea what the issue was, had just been told to come to the flat. The latest situation I am dealing with is that our PLUG in the BATHROOM broke no less than two months ago, ...
read full review
Was this helpful? Yes
Nov 28,2013
Minithumbdown
By:
Nov 28,2013
1 people found
this helpful
This is the worst letting agency I have been dealing with in my life. They advertise as professional lettings as well, not just student but the professional part of it has nothing to do with samara. It seem like they go out of their way to make your tenancy unpleasant, uncomfortable and hard. Things like charging bills from other flats to your account or not being able to organise heating times so you\'re not freezing in the middle of the night, very unprofessional approach to customers in the o...
read full review
Was this helpful? Yes
By: Samara
Jan 09, 2014
View all comments (1)
We are sorry you feel that you have had a bad experience at Samara. At certain properties (where the heating is included in the rent) a thermostat is programmed for the entire building which is set at a minimum temperature of 20 degrees. Unfortunately we are unable to alter heating times to run throughout the night as it is not considered energy efficient. We apologise that you feel that members of our team dismissed your problems when reported. Each member of staff specialises in a particul ...
Sep 09,2013
Minithumbup
By:
Sep 09,2013
0 people found
this helpful
Great to be a tenant with Samara, I found them to be an excellent company. They quickly helped us find a good, clean, spacious, flat to call home. I love their no deposit and £100 reward for good tenants policies :-) I definitely recommend Samara....
read full review
Was this helpful? Yes
By: Samara
Nov 21, 2013
View all comments (1)
Dear Jean, Thank you for your comments. We appreciate your positive feedback and hope to continue to provide our tenants with a high level of service. Kind Regards, Samara ...
Jul 22,2013
Minithumbup
By:
Jul 22,2013
2 people found
this helpful
On the day of our viewing we spoke to the then current tenants about their experience with Samara whilst the landlord wasn\'t looking. They quietly told us that Samara were a nightmare as they would refuse to do any work to the problems they have had for a long time. We noticed the fridge in the kitchen was lodged in the corner and opened the wrong way so the current tenants actually couldn\'t access the fridge. We signed the contract under the condition that this was rectified. We moved in, the...
read full review
Was this helpful? Yes
By: Samara
Sep 04, 2013
View all comments (4)
Dear Sky, We are sorry you feel that you have had a bad experience at Samara. The lift was indeed out of order and we have replaced it. As you can appreciate the lift contractors took time to fit the new lift as they were required to replace the whole lift shaft which required extensive works. We are pleased to inform you that the lift is now operating. With regards to the fire alarm, this is serviced by UK's leading fire safety provider ADT. Although fire alarms sounding can be a nuisance t ...
Jul 03,2013
Minithumbdown
By:
Jul 03,2013
1 people found
this helpful
Hey, First of all, I dont ever advise you to take a room or a flat in this building as it\'s the most filthiest place in Leeds. We had a problem in the bathroom but they didn\'t do anything about it for almost a year so how would you trust these guys. the rubbish kept paling up for weeks and no one did a thing about it...
read full review
Was this helpful? Yes
By: Samara
Sep 06, 2013
View all comments (1)
Dear Ahmed, We are sorry about the negative experience you have had with Samara. Samara Plaza is cleaned at least twice a week and we attempt to ensure the tenants are living in a clean and comfortable environment. If you were unhappy with the standard, we would have been happy to hear from you as we take cleanliness and the condition of our properties very seriously. The rubbish is collected once a week by Leeds City Council. There was a short period where Leeds City Council workers were ...
May 01,2013
Minithumbdown
By:
May 01,2013
1 people found
this helpful
I lived in Samara Plaza a couple of years ago. My flat was infested with cockroaches (most of the building is!) and the staff and owners wouldn\'t do anything about it insisting that there are no cockroaches in the building. During one Bank Holiday weekend, the rubbish chute on our floor got blocked, therefore people would leave their rubbish bags in the corridor. It got so bad, that we had to jump over a stack of rubbish bags to get to the flat and the staff wouldn\'t do anything about it s...
read full review
Was this helpful? Yes
By: Samara
Sep 06, 2013
View all comments (1)
Dear Martha, We are sorry you have had a negative experience living at Samara. We have 88 flats in Samara Plaza and blockages of bin chutes are a rare occurrence. The only way this would happen was if a tenant, through negligence, attempts to dispose of large objects down the chute. As tenants are aware, this is forbidden and tenants who are caught doing this will be charged. Furthermore tenants are not permitted to leave rubbish outside their properties. Communal areas are checked daily (apa ...
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 7 12 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Samara

Individual Branch Awards

Samara  - upload your photo Samara
3 reviews

About Samara No description set View full profile
Phillip Clarke - upload your photo Phillip Clarke
1 reviews

About Phillip No description set View full profile
Bash  - upload your photo Bash
1 reviews

About Bash No description set View full profile

Firm Widgets

My widgets


Opening hours




.

Find the Best Agent to
Buy, Sell or Rent Property