The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.9/5, 107 Reviews
74% Recommended
33% letting valuation accuracy
44% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 44.00% | £720 | £1,560 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 76 | 16 | 0 | 0 | 0 | 0 | 1 | 12 |
Sam Alexander
220 The Vale, London, Greater London
NW11 8SR
020 8209 2665

By : 'Awaiz'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : NW6
very dodgy firm, they have very devious system to dupe people, first they advertise very good property on one of the famous websites, then when you go their to view, they say oh really sorry, property gone but we have another property in the same building which will go very soon, you want to take a ... Read Full Review
By : Scammed Tenant
25 May 2016I hope you got your money back. They scammed me in exactly the same way! The only way to get my money back was to report them to the Property Redress Scheme, but u have to do it before 6 months...

By : 'Lisa76'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : W12
The guys at Diamond Alexander were really helpful especially Dean and Richard. They were great from the moment I registered with them to collecting the keys and moving in. They went the extra mile for me to find my place even showing me a property at 8pm which turned out to be perfect for ... Read Full Review
By : Mark
17 Dec 2014Really??? Hard to believe because I was scammed by this fake agency and they kept my holding deposit. It has been 5 months and no refund, so authorities are working on this already. If you were also...

By : 'Mo71'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W12
Thank for your assistance Gassan, you made my move swift and painless, you are a star. I will definitely recommend others to you. Thank you once ... Read Full Review
By : Unfortunatelly Scammed
17 Dec 2014If you are thinking of dealing with these people first be advised that they don't have a real physical office, they are not registered with regulating body or ombudsman scheme in case you have a...

By : 'Mike'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1408
Would you recommend ? : No
Postcode : NW2
This company changed name whilst we had dealings with them. Thy are now known as Diamond Alexander of 15A North Pole Road, North Kensington, W10 6QH. I MUST WARN EVERYONE TO AVOID EITHER COMPANY LIKE THE PLAGUE. THEY LIE AND HAVE WASTED OUR TIME & MONEY WHILST RTYING TO FIND OUR SON AND A ... Read Full Review
Told the truth right from the start
By : Anon
3 Oct 2014Hi, I'm in a similar situation with Diamond Alexander. How did you get the money back from them? Are you taking legal action?...


By : 'New'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SW6
We also had the misfortune of dealing with Sam Alexander. At first, it was all smiles and politeness, Dean showed the property to us, made some nice offers about fixing the flat "to a high standard" and as we are new to UK we innocently believed in what he said. We paid a holding deposit, ... Read Full Review
You can not keep people\'s money if you have not provided a flat to let. Period. You have to work for it.

By : 'Prospective'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £888
Would you recommend ? : No
Postcode : NW3
I called Sam Alexander Lettings to enquire about some studios in London advertised, and was told there was another coming up available from 20th October at 57 Roderick Road, Belsize Park which was not actually on the market yet. I spoke to Dean Bedford from Sam Alexander Lettings who told me that ... Read Full Review
By : 'Airida'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : NW3
After agent gave me an option to view a flat in Roderick Rd. I've spent all day waiting for his reply with a time as he promised to try arrange it for the same day, which I never received. After he offered me 10am next day, I agreed straight away and promised to be there, I stopped in his office in ... Read Full Review
By : 'georgia'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1120
Would you recommend ? : Yes
Postcode : NW2
Was provided with good costumer service and an amazing effort from the agent to find me a property i liked in the limited time i had to find ... Read Full Review
By : 'Roberto'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NW3
Although it took me a couple weeks with Sam Alexander to find a property, when the agents finally helped me fin d the one i wanted it was worth it. all agents have great manners and are well organised. they also make their costumers wants and needs their ... Read Full Review
By : 'Ricardo'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : NW10
I rang Sam Alexander looking for a flat and they immediately gave me my options, I then arranged a viewing the next day and was met on time and shown the property I am now staying at, this was because the agent clearly told me the price and information regarding this property, and also I was ... Read Full Review

By : 'Ellie'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W9
I saw a lovely apartment Zoopla advertised through Sam Alexander, the same day I gave them a call and was given an appointment promptly. Dean answered all my concerns which eventually led me to take the apartment. I recommend Sam Alexander and will definitely deal with them regarding my future ... Read Full Review


By : 'Anonymous'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £996
Would you recommend ? : No
Postcode : NW11
quote from owner over the telephone 'WE OWE OUR TENANTS AROUND 10K, WE'RE JUST MARKET TRADERS...' The most HORRENDOUS letting agent in the world in my opinion. It seems there is absolutely no communication between their team internally and between SA and tenants. We were owed nearly £300 in excess ... Read Full Review
Just disgusting- I have never been lied to over and over again by any estalishment
They agreed one amount with us and a different amount with the landlady and no communication was had between any party.
By : 'agam'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : W14
They are so unprofessional !!! Got appointment to view a flat from this agency and nobody showed up, no one bothered to get in touch with me... when I called the office they said 5 more minutes and of course nobody show up ( I was waiting 30 minutes ) I strongly recommend not to work with this ... Read Full Review

By : 'Ekaterina'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
I strongly recommend you not to work with this agency. Briefly: I liked the flat which Gassan showed me, it had to be available a month later. I payed the deposit and then faced this: a) Many times during my waiting I called Gassan and asked him if everything is alright and when I would get the ... Read Full Review
A court and money claim will help them to improve their unprofessional work.

By : 'Honey'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NW2
Got appointment to view a flat from this agency on one of the early weekend day. The agent were never turned up for the appointment and I was standing in front of the flat for an hour. There were another person who also had appointment with them. I called the agent and he said he would be there by ... Read Full Review
If you don\'t do your job professionally, you can\'t get customers\' trust. Without customers\' trust, you still carry on your business by giving reasons and excuses, but for how long. Think about your business in future. or ask yourself, are you doing short term business.
By : 'jay'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NW1
This is the 1st time trying to use Sam Alexander and it was a complete waste of time and energy. After booking a viewing which included 2 other properties, I travelled into London from Kent which was a waste of money. Waited outside the property for 15 mins before calling the office to be ... Read Full Review
Turn up to the viewing, or at least if you know you\'re not going to make it, call your customer and let them know in good time. Don\'t make people have to repeatedly call you back. If you say I\'m going to get back to you in a couple of minutes, it should be a couple of minutes.

By : 'Katja'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Very helpful agent, first property was a bit small but Dean quickly arranged for me to see another which was what I was looking ... Read Full Review
By : 'Greg'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
I had just landed a job in camden so was looking to move near to work, I saw a lovely studio on Zoopla advertised through Sam Alexander,the same day I gave them a call and went for a viewing in the evening, I was met by Gassa who answered all my concerns which eventually led me to take the flat. I ... Read Full Review
By : 'Very'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W2
This is the 2nd time I try to view a property using Sam Alexander. The first time, 4 days ago, the agent showed up half an hour late pretending he had lost the keys and had to make another batch. No one bothered to get in touch with me to warn me about the delay. When I finally got to see the flat, ... Read Full Review
The agent should learn to be professional and show up to viewings on time!

By : 'Anthony'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Great agency, Murat was excellent throughout the whole process, from showing me the available properties to collecting the keys. He first showed me around 6 properties in the nw6 area, so I got a feel for what I can get for my budget. He then called me a few days later to inform me of another ... Read Full Review
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