The UK's Largest Customer Review Website for the Property Industry

No Image Available

Sam Alexander

3.9/5, 107 Reviews
74% Recommended

33% letting valuation accuracy

44% letting fee satisfaction

Contact Us
We pride ourselves on being different, innovative, fresh and above all consistent in our industry, whether you are looking to rent or get your property rented you can rest assured that we can do the job and do it very well.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting33%44.00%£720£1,560
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
2076160000112
Address

Sam Alexander
220 The ValeLondon, Greater London
NW11 8SR
020 8209 2665

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
Email
Latest Properties

No Property Found

No Property Found
very dodgy firm, they have ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Awaiz'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : NW6

23 Oct 2015
People found this helpful3

very dodgy firm, they have very devious system to dupe people, first they advertise very good property on one of the famous websites, then when you go their to view, they say oh really sorry, property gone but we have another property in the same building which will go very soon, you want to take a ... Read Full Review

Comments (1)Was this helpful?:

By : Scammed Tenant

25 May 2016

I hope you got your money back. They scammed me in exactly the same way! The only way to get my money back was to report them to the Property Redress Scheme, but u have to do it before 6 months...


The guys at Diamond Alexander ...

Share On :  FacebookTwitter

4 Star Review
UserName

By : 'Lisa76'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : W12

9 Dec 2014
People found this helpful0

The guys at Diamond Alexander were really helpful especially Dean and Richard. They were great from the moment I registered with them to collecting the keys and moving in. They went the extra mile for me to find my place even showing me a property at 8pm which turned out to be perfect for ... Read Full Review

Comments (1)Was this helpful?:

By : Mark

17 Dec 2014

Really??? Hard to believe because I was scammed by this fake agency and they kept my holding deposit. It has been 5 months and no refund, so authorities are working on this already. If you were also...


Thank for your assistance ...

Share On :  FacebookTwitter

4 Star Review
UserName

By : 'Mo71'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W12

1 Dec 2014
People found this helpful0

Thank for your assistance Gassan, you made my move swift and painless, you are a star. I will definitely recommend others to you. Thank you once ... Read Full Review

Comments (1)Was this helpful?:

By : Unfortunatelly Scammed

17 Dec 2014

If you are thinking of dealing with these people first be advised that they don't have a real physical office, they are not registered with regulating body or ombudsman scheme in case you have a...


This company changed name ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Mike'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1408
Would you recommend ? : No
Postcode : NW2

29 Sept 2014
People found this helpful0

This company changed name whilst we had dealings with them. Thy are now known as Diamond Alexander of 15A North Pole Road, North Kensington, W10 6QH. I MUST WARN EVERYONE TO AVOID EITHER COMPANY LIKE THE PLAGUE. THEY LIE AND HAVE WASTED OUR TIME & MONEY WHILST RTYING TO FIND OUR SON AND A ... Read Full Review


What agent could do to change your mind?

Told the truth right from the start

Comments (2)Was this helpful?:

By : Anon

3 Oct 2014

Hi, I'm in a similar situation with Diamond Alexander. How did you get the money back from them? Are you taking legal action?...


We also had the misfortune of ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'New'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SW6

8 Sept 2014
People found this helpful0

We also had the misfortune of dealing with Sam Alexander. At first, it was all smiles and politeness, Dean showed the property to us, made some nice offers about fixing the flat "to a high standard" and as we are new to UK we innocently believed in what he said. We paid a holding deposit, ... Read Full Review


What agent could do to change your mind?

You can not keep people\'s money if you have not provided a flat to let. Period. You have to work for it.

Comments (0)Was this helpful?:
I called Sam Alexander ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Prospective'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £888
Would you recommend ? : No
Postcode : NW3

21 Aug 2014
People found this helpful1

I called Sam Alexander Lettings to enquire about some studios in London advertised, and was told there was another coming up available from 20th October at 57 Roderick Road, Belsize Park which was not actually on the market yet. I spoke to Dean Bedford from Sam Alexander Lettings who told me that ... Read Full Review

Comments (0)Was this helpful?:
After agent gave me an option ...

Share On :  FacebookTwitter

1 Star Review

By : 'Airida'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : NW3

13 Aug 2014
People found this helpful1

After agent gave me an option to view a flat in Roderick Rd. I've spent all day waiting for his reply with a time as he promised to try arrange it for the same day, which I never received. After he offered me 10am next day, I agreed straight away and promised to be there, I stopped in his office in ... Read Full Review

Comments (0)Was this helpful?:
Was provided with good ...

Share On :  FacebookTwitter

4 Star Review

By : 'georgia'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1120
Would you recommend ? : Yes
Postcode : NW2

7 Aug 2014
People found this helpful0

Was provided with good costumer service and an amazing effort from the agent to find me a property i liked in the limited time i had to find ... Read Full Review

Comments (0)Was this helpful?:
Although it took me a couple ...

Share On :  FacebookTwitter

4 Star Review

By : 'Roberto'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NW3

7 Aug 2014
People found this helpful0

Although it took me a couple weeks with Sam Alexander to find a property, when the agents finally helped me fin d the one i wanted it was worth it. all agents have great manners and are well organised. they also make their costumers wants and needs their ... Read Full Review

Comments (0)Was this helpful?:
I rang Sam Alexander looking ...

Share On :  FacebookTwitter

5 Star Review

By : 'Ricardo'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : NW10

6 Aug 2014
People found this helpful0

I rang Sam Alexander looking for a flat and they immediately gave me my options, I then arranged a viewing the next day and was met on time and shown the property I am now staying at, this was because the agent clearly told me the price and information regarding this property, and also I was ... Read Full Review

Comments (0)Was this helpful?:
I saw a lovely apartment ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Ellie'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W9

24 Jul 2014
People found this helpful0

I saw a lovely apartment Zoopla advertised through Sam Alexander, the same day I gave them a call and was given an appointment promptly. Dean answered all my concerns which eventually led me to take the apartment. I recommend Sam Alexander and will definitely deal with them regarding my future ... Read Full Review

Comments (0)Was this helpful?:
quote from owner over the ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'Anonymous'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £996
Would you recommend ? : No
Postcode : NW11

21 Jul 2014
People found this helpful1

quote from owner over the telephone 'WE OWE OUR TENANTS AROUND 10K, WE'RE JUST MARKET TRADERS...' The most HORRENDOUS letting agent in the world in my opinion. It seems there is absolutely no communication between their team internally and between SA and tenants. We were owed nearly £300 in excess ... Read Full Review


What agent could do to change your mind?

Just disgusting- I have never been lied to over and over again by any estalishment


Comments on Agent Fees

They agreed one amount with us and a different amount with the landlady and no communication was had between any party.

Comments (0)Was this helpful?:
They are so unprofessional ...

Share On :  FacebookTwitter

1 Star Review

By : 'agam'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : W14

10 Jul 2014
People found this helpful2

They are so unprofessional !!! Got appointment to view a flat from this agency and nobody showed up, no one bothered to get in touch with me... when I called the office they said 5 more minutes and of course nobody show up ( I was waiting 30 minutes ) I strongly recommend not to work with this ... Read Full Review

Comments (0)Was this helpful?:
I strongly recommend you not ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Ekaterina'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12

26 Jun 2014
People found this helpful2

I strongly recommend you not to work with this agency. Briefly: I liked the flat which Gassan showed me, it had to be available a month later. I payed the deposit and then faced this: a) Many times during my waiting I called Gassan and asked him if everything is alright and when I would get the ... Read Full Review


What agent could do to change your mind?

A court and money claim will help them to improve their unprofessional work.

Comments (0)Was this helpful?:
Got appointment to view a ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Honey'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NW2

24 Jun 2014
People found this helpful2

Got appointment to view a flat from this agency on one of the early weekend day. The agent were never turned up for the appointment and I was standing in front of the flat for an hour. There were another person who also had appointment with them. I called the agent and he said he would be there by ... Read Full Review


What agent could do to change your mind?

If you don\'t do your job professionally, you can\'t get customers\' trust. Without customers\' trust, you still carry on your business by giving reasons and excuses, but for how long. Think about your business in future. or ask yourself, are you doing short term business.

Comments (0)Was this helpful?:
This is the 1st time trying ...

Share On :  FacebookTwitter

1 Star Review

By : 'jay'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NW1

3 Jun 2014
People found this helpful3

This is the 1st time trying to use Sam Alexander and it was a complete waste of time and energy. After booking a viewing which included 2 other properties, I travelled into London from Kent which was a waste of money. Waited outside the property for 15 mins before calling the office to be ... Read Full Review


What agent could do to change your mind?

Turn up to the viewing, or at least if you know you\'re not going to make it, call your customer and let them know in good time. Don\'t make people have to repeatedly call you back. If you say I\'m going to get back to you in a couple of minutes, it should be a couple of minutes.

Comments (0)Was this helpful?:
Very helpful agent, first ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Katja'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

22 May 2014
People found this helpful1

Very helpful agent, first property was a bit small but Dean quickly arranged for me to see another which was what I was looking ... Read Full Review

Comments (0)Was this helpful?:
I had just landed a job in ...

Share On :  FacebookTwitter

5 Star Review

By : 'Greg'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1

20 May 2014
People found this helpful0

I had just landed a job in camden so was looking to move near to work, I saw a lovely studio on Zoopla advertised through Sam Alexander,the same day I gave them a call and went for a viewing in the evening, I was met by Gassa who answered all my concerns which eventually led me to take the flat. I ... Read Full Review

Comments (0)Was this helpful?:
This is the 2nd time I try to ...

Share On :  FacebookTwitter

1 Star Review

By : 'Very'
Branch : London, 220 The Vale
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W2

15 May 2014
People found this helpful3

This is the 2nd time I try to view a property using Sam Alexander. The first time, 4 days ago, the agent showed up half an hour late pretending he had lost the keys and had to make another batch. No one bothered to get in touch with me to warn me about the delay. When I finally got to see the flat, ... Read Full Review


What agent could do to change your mind?

The agent should learn to be professional and show up to viewings on time!

Comments (0)Was this helpful?:
Great agency, Murat was ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Anthony'
Branch : London, 220 The Vale
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

23 Apr 2014
People found this helpful0

Great agency, Murat was excellent throughout the whole process, from showing me the available properties to collecting the keys. He first showed me around 6 properties in the nw6 area, so I got a feel for what I can get for my budget. He then called me a few days later to inform me of another ... Read Full Review

Comments (0)Was this helpful?:
1 - 20 of 107 items
No Staff Registered

NaN - NaN of items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Awards won by Sam Alexander

Regional Awards Won by Sam Alexander

Individual Branch Awards

Loading...